Talty Chevrolet Buick Cadillac, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We appreciate our customer taking the time to voice their additional concerns regarding their recent complaintAs a customer service oriented company we take great pride in assisting our customers and we welcome the opportunity to help our customer. Regarding our customer’s concerns, we completely understand their frustration regarding the promotional discount they may have seen on our Web siteWhile we understand the pricing they may have seen is very favorable, we regret to inform them they are not eligible based on their existing servicesAs we discussed in our initial response to this complaint, after extensive research we were able to determine that this offer is only available to Cox High Speed Internet subscribers who are not already subscribed to any level of Cox Cable services.Additionally, we made multiple attempts to speak with our customer by both telephone and e-mail to try and address their concerns directlyUnfortunately, our customer did advise us via e-mail that unless we were contacting him to honor the promotional rate he was requesting, then he did not wish to discuss anything further with our departmentIn the interest of respecting our customer’s wishes, we did not make an additional attempt to contact our customer directly in response to this rebuttal. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. ***Executive ResolutionsCox Communications

We would like to thank the customer for taking the time to file his concerns regarding the credit inquiry that was recently run on their Cox account. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrationsUpon
receipt of this complaint we were able to confirm that our customer did have a credit inquiry run during an interaction with our Customer Care Center on 10/15/With this in mind, we have spoken with our Receivables Management Department who has submitted the appropriate removal request to Equifax to ensure this inquiry is maskedWith this in mind, within 30-days this inquiry will no longer be visible by anyone other than our customer nor will it have any negative impact on their credit rating, We would also like to assure our customer that their feedback regarding the agent they spoke with will be address with the appropriate leadershipWe are confident the issue at hand has now been addressedIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####Thank You*** Executive Resolutions Cox Communications

We would like to thank the customer for taking the time to file their concerns regarding the monthly rateIt is certainly not our intention to cause any frustration. Upon receiving the complaint, we had researched their account and identified a two year promotional discount that had recently
expiredThe customer had also recently made contact with our Customer Service Department regarding the increase with their monthly rateAt that time our representatives worked with our customer to provide a comparable monthly rate. On August 28th, 2015, we spoke with our customer directly to address their concernsWe explained in detail of the offer they had accepted two years ago in effort to clear up any confusion regarding the recent changes to their accountWhile we understand our response may not be fully satisfactory to our customer, we feel confident as a business that we have done our best to provide successful resolution. Thank you for your time and consideration. Executive ResolutionsOffice of the General ManagerCox Communications, *** ***

We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustration
We have contacted the customer directly to address their concerns and provided a successful resolution
It is always our goal
to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced
We appreciate the opportunity that the Revdex.com has given to us to assist our customer
Lawrence E
Executive Resolutions
Office of the General Manager
Cox Communications, Southwest Region

We were sorry to hear of the confusion that the customer experienced regarding their billing and serviceIt is never our intention to cause frustration to any of our clients. We were able to reach Ms*** and discuss her concerns regarding her balanceWe provided a resolution that she is
happy with. Once again, we would like to apologize for the frustration that the customer has experienced. For future questions or concerns, she can always contact our Customer Care Center at 623-594-Thank You. Tia Executive Resolutions/ Cox Communications

Revdex.com Case # *** We regret to hear of any inconvenience that our customer has experienced with our company. As a customer oriented business we certainly understand that the end of a promotional discount can be a frustrating experience for any customerWhile we recognize that
the rate our customer previously had was very favorable, we must be transparent in stating that we cannot extend a promotional rate once it has expiredWhile we are willing to discuss what options may be available to our customer, we cannot provide them with the same rate moving forward now that their discount has ended. Thank you for your time and consideration. Jesse W.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

Tell us why h We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have contacted the customer
directly to address their concerns and have provided a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. Sharon H.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region ere

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com Case # *** As a customer oriented company the security of our customer's information is paramount to usWhile there may be instances where unauthorized parties may attempt to defraud Cox Communications by using another person's information to create an account, we will continue to
remain diligent to prevent this type of activityNone the less, we regret to hear of any inconvenience this individual as experiencedWe appreciate their feedback and will ensure it is addressed once they return the Identify Theft Packet and documentation required for our Fraud Investigation Department to further proceed Thank you for your time and consideration Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

I would like you to inform that I don’t agree with Cox Communications internet service price increases in February of (from $to $32.99), in October of (from $to $34.99) and they forgot to mention about November of (from to 44.16)Also they are talking about getting rid of $discount on November 21, In December of they informed me they will increase price to $They increasing the price without improving their product and services which is illegalIt seems to from now on they will increase the price every month without any improvement or notice which violates the law.On November 16, Cox Communications Resolution Specialist George contacted me, he told me that in order to lure their customers grocery stores in their weekly ads lower the price of one item but raises the price of ten other itemsHe said in our business initially we offer the lower price to lure the customers then we raise the price.For your information Cox Communications offers *** antivirus software that does not down loadand Cox Communications technician does not know whyI don’t have any problem with down loading any other antivirus software.Cox communications technicians are incompetent and unethicalI have other technicians check my computers but they did not find anything wrong with it.I sincerely believe that Cox Communications is in the business for making money by depriving the customersThey should not be allowed to do that.I have rejected their response.Sincerely,*** *** ***

We would like to thank the customer for taking the time to file her concerns regarding her Cox services. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause her any frustrationsUpon receipt of this complaint, we do see that the
faulty equipment referenced by our customer in her complaint was replaced by our Field Services Department on 3/27/Additionally, we were able to confirm that our customer spoke to our Customer Care Center on 3/30/who addressed her feedback regarding her experienceWe are confident the issue at hand has now been resolvedIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####Thank You*** SExecutive Resolutions Cox Communications

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I have already talked to the company in regards to the situation and everything has now been resolved to my satisfaction
Regards,
Andrew M***

We would like to thank the customer for taking the time to file their concerns regarding their quality of servicePlease let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrationsRegarding the customer’s concerns
with their services, we did attempt to reach them at the telephone number listed on their account to address these issues but we were unsuccessfulWe have attempted calls and submitted an e-mail to the customer with our contact informationShould the customer contact us we will be happy to address their concerns with their services It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications

We would like to thank the customer for taking the time to file their concerns regarding their account billing. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations.Upon receipt of this complaint we
were able to make contact with our customer on 9/7/During this call we were able to discuss our customer’s concern regarding her Cox PIN and the refund owed for her former Cox accountWe appreciate our customer voicing her concerns regarding the Cox PIN on her bill and we genuinely take this type of feedback very seriously to improve our business and the customer experienceAdditionally, we were able to confirm with our customer that her refund check will be mailing on 9/8/and we have set up a follcall for ten days from now to ensure she has received it It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experiencedThank you***Executive ResolutionsCox Communications

On 1-25-17, Cox received the original complaint that the customer filed with *** *** as it pertains to his billing disputeA member of Cox’s Executive Resolution team spoke with the customer on 1-26-The Resolution Specialist spoke with the customer about his perceived speed issues from
when he was previously subscribed to Cox’s Preferred Internet PackageHe downgraded to Cox’s Essential Internet Package on 1-2-and claims he was not getting the correct speedsCox records confirm that the customer did not call Technical Support to suggest he was having speed issues and has not had a technician to his home in over a yearThe Resolution Specialist explained that Cox is unable to tell if his service is working as expected unless he calls to ask for assistanceThe customer requested a substantial credit for the perceived service issues and it was explained that Cox would not be able to credit his account since the equipment he has had since August would have been able to support the speeds he was subscribed to and he did not contact Cox to suggest it wasn’t working as expectedThe customer confirmed his Essentials Internet is currently providing the correct speeds and as a courtesy, the Resolution Specialist provided a $credit to his account for his frustrationsAs of 2-7-17, the customer’s balance (which was due on 2-3-17) is $This balance reflects late fees and reactivation fees since the customer has not paid the full balance on due on his account since May 8, If the full balance due is not paid by the due date, the customer will incur a late fee, and if the payment is not received in time, the customer’s service will be interrupted and a $reactivation fee will applyIn the event the customer has any additional questions about this matter, the Executive Resolution Specialist can be contacted at the telephone number provided in the voicemails left with the customerSincerely, Cox’s Executive Resolution Team

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have reached out to our customer to
address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution Thank you for your time and consideration Atari HExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file their concerns regarding their service appointment. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrationsUpon receipt of this
complaint, we have reviewed our customer’s account and found the appointment in question was delayed due to the name on the account not matching the account where the telephone number was being ported fromOur Telephone Porting Department did attempt to notify our customer of this prior to the installation date to correct the issue but were only able to leave a message on 8/04/advising of the issue As of the date of this response, we do see that our customer has since spoken with our Customer Care Center on 8/9/to reschedule the appointment for the soonest available date and place the appointment on standby for appointment should one become availableAlthough our company is unable to provide compensation for our customer’s claim of lost wages, we have applied a $to the account for the frustration they have experienced It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications

Revdex.com Case# *** We spoke with our customer directly on 7/6/to address their concernsWe advised her that prior to our initial voice message left on 6/30/16, we had an opportunity to review the call and determine what had been discussed regarding the new rateWe explained to our customer that the pricing provided by the Cox Representative during the call was accurateDespite our efforts to address her concerns, the customer requested an e-mail with information for her to obtain these recordsWe sent an e-mail to the customer that evening on 7/6/with the required information and process needed to obtain the call Thank you for your time and consideration Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com Case # *** It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company We have attempted to contact our customer directly at the e-mail address and telephone number
provided on 2/15/and 2/17/Once we are able to verify the account, we can address their concerns and provide a successful resolution Thank you for your time and consideration Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region