Talty Chevrolet Buick Cadillac, Inc.

Tell us why hereRevdex.com #*** We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding her statement issuesIt is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of your office we have thoroughly reviewed
our clients account. When contact was made with our customer, we went over her complaint and concerns in regards to her billing. During our conversation we verified the charges on each of her statements in question. Our customer is aware that the fluctuations in her bill were caused from returned payments, returned payment fees, VOD, late fees and reconnection fees. It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedSharon / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com Case #*** We are sorry to hear our customer was negatively impacted with billing concernsI have reached out to the customer and resolved all current concerns to a satisfactory resolution as agreed upon by the customer and myself. Thank you for your time and
consideration. *** *.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

I do not accept their response as it does not address the issuesNo avceptabe response regarding the exchange of the modem, the reason my phone & tv were disconnected for over an hourAlso I still can't receive incoming phone callsAlso no date I should receive my old number backWith all the communication I had with this company & all the problems I had, their response doesn't even begin to recognise the frustration this company has put me throughI still need the modem changed out, my old phone number back & the ability to receive incoming phone calls

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have contacted the customer directly to address
their concerns and are working to provide a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. Atari HExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have contacted the customer directly to
address their concerns and have provided a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. Atari HExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The business has performed the action required to make things right They have been polite and professional at every level I have my TVs back again and I am satisfiedI thank you for your input which made the outcome possible
Regards,
Didi K***

We would like to thank the customer for taking the time to file her concerns regarding issues with her credit report. Please let me begin with an apology for any inconvenience she experienced. We certainly did not want to cause her any frustrationsUpon receipt of this complaint,
we found that she had already begun the process to have the issue correctedWe spoke with the customer July to advise we would be ensuring the problem was addressedWe received notification late the same day that the correction had been completedThe customer wanted verified this as true with the credit agency and advised us everything was resolved July It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank YouThomas Executive Resolutions Cox Communications

We would like to thank the customer for taking the time to file their concerns regarding their online account. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrationsRegarding the customer’s concerns
with their account, we did attempt to reach them at the telephone number they provided to us to address these issues but we were unsuccessfulWe have left voicemail messages and submitted a letter to the customer with our contact informationShould the customer contact us we will be happy to address their concerns with their online account It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications

Revdex.com Case #*** We are sorry to hear our customer was negatively impactedWe are attempting to directly contact the customerOnce we are able to verify the account, we can address the concerns and provide a successful resolution.Thank you for your time and
consideration. Executive ResolutionsOffice of the General ManagerCox Communications, *** ***

We are sorry that the customer does not want to speak to us on the phone about her account concerns. The customer did leave us messages and she advised us that she did not want to speak to us on the phone. The client stated that she only wanted her account fixed. Her most recent
voicemail stated that it was her fourth request to cease calling her. While we would like to assist her with the billing, she has not authenticated her account with our department. Without verification, we are not able to make any changes to her servicesOur number one concern for our customers is their security; which is why we require validation of their account. We suggest that the customer contact our Customer Service Department at 623-594-at her convenience to discuss her billing or process her order. Our friendly agents are trained to assist our subscribers with any questions regarding the status of the account. While we always appreciate the opportunity that your offices presents to us, the issues cannot be resolved by the Revdex.com and we ask that the customer give us the opportunity to assist her Executive EscalationsSouthwest Region

Dear Mr*** Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com in regards to your recent transfer of service. I have conducted a review of your account and have
determined the following:Our records show that on December 16, you transferred your internet service and selected the self-install option. The self-installation fee for this selection is $20.00.On December 23, 2015, you contacted our technical support team to report that your internet service was not working. At that time, we determined that it was necessary to send a technician out to your home. The technician visit was scheduled for December 24, 2015.On December 24, 2015, the technician found that the services were not properly activated at the pole. The technician completed the activation and we inadvertently billed you $for this service call.Today, January 14, 2016, we have credited the $charge and the adjustment will reflect on your next billing statement.You also express concern in regards to your internet rate increasing from $to $after your transfer was completed. As outlined in your attached December 8, billing statement, there was a rate change that affected your internet rate. However, as a good faith gesture, we have added a 12-month campaign to your account that will provide you 10% off of your new monthly rate. This campaign will reduce your new rate from $to $66.59.Mr*** please accept our apologies for any inconvenience we **y have caused you. Respectfully, Sylvia D***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
John ***

We would like to thank the customer for taking the time to file his concerns regarding the fee billed for a recent visit to the home by our company. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause her any frustrationsUpon
review of the account, we do see that our customer was billed a fee of $for a service repair appointment we completed on 11/9/Although this fee would be valid due to the root of the service issue being caused by our customer’s internal wiring, we will be waiving this fee as a one-time courtesy due to our customer’s tenure and excellent payment history with our companyThis most recent adjustment will be reflected on their next monthly billing statementAdditionally, we will ensure our customer’s feedback regarding not being adequately advised of the fee is addressed as wellWe are confident the issue at hand has now been resolvedIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at *** Thank You*** Executive Resolutions Cox Communications

Revdex.com Case # *** It is our goal to provide our customers with exemplary customer service. We regret to hear of any inconvenience that our customer has experienced with our company. We have contacted the customer directly on 4/20/to address her concernsOn
4/21/16, we left a message advising that we have made the appropriate corrections to their account and with the misapplied paymentWe will continue to thoroughly investigate and address this matter internally for coaching purposes but at this time we are confident we have successfully addressed and resolved our customer’s concernsShould the customer have any questions or concerns they more than welcome to contact our office at the number we provided her As always, we appreciate the opportunity that the Revdex.com has given to us to assist our customer. Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response is in keeping with my October communication with Cox It does not recognize nor share ANY accountability for the disparity between my current billing and the July commitment from their service representative Cox is quick to fault the consumer for not understanding and yet they do not keep accurate accounts of conversations, send no confirmation of newly negotiated pricing nor do they send bills that represent promotional dates specific to billing line items How can a consumer trust that or them?
Regards,
*** ***

Revdex.com Case # *** We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustration Prior to receiving the complaint filed with the Revdex.com, the customer contacted our Cox Corporate
Office regarding this matterThe Corporate Escalations Department reached out to the customer on 10/31/to address their concernsOn 11/2/16, Cox Field Services verified the service outside and have left the customer a message to further diagnose the issue from inside their homeWhile our Corporate Escalations Department is currently assisting the customer, we will continue monitoring this escalation to ensure a successful resolution Thank you for your time and consideration Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com Case #*** We would like to thank the customer for taking the time to file their concerns regarding their service issues It is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of your office, we contacted the customer directly to
address their concerns. Our customer advised us that she will lose wireless connectivity for up to hours at a time on each of her wireless devices that were connected to the service. Because of her specific concerns, we scheduled to have a field technician come out to her home. During this visit our field technician determined that the modem was the cause of their concerns and needed to be replaced. Our customer advised our field technician that she would purchase a modem on her own to replace the broken one. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced*** / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com #*** We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their billing and rebate cardIt is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of your office we thoroughly reviewed her
concerns. We appreciate the feedback that was provided on this experience. Please know our customers experience has been forwarded to the proper leaders for potential coaching. In regards to her rebate we were able to verify her offer and would like her to know she will receive her card within weeksFurthermore, as an added courtesy to our customer we have applied a $credit to her account to remain in good faith with our customer. This credit was applied on 4/8/and will appear on her May billing statementIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com #***We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and were able to successfully resolve the issues and
concerns specified in there complaint.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

Revdex.com Case #*** We would like to thank the customer for taking the time to file their concerns regarding their billing and overall experienceIt is certainly not our intention to cause any frustrationWe contacted our customer directly on 9/30/to discuss their concerns and complaint with
their monthly rate and a $step up for the 2nd year of their bundle promotion. We previously spoke to our customer about this bundle pricing in August 2015. When we spoke to our customer in August in regards to the bundle she is on now, she sent our office pictures of the bundle advertisement. This was to ensure she received the correct promotion and pricing that she accepted in a retail store. We pulled up the pictures she sent to our office, in August 2015, and verified that the step up was posted on the bottom of the advertisement she sent to our office. Even so, to remain in good faith with our longstanding customer, we offered her a one-time bulk credit of $for the frustration, of which she acceptedIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experiencedJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region