Talty Chevrolet Buick Cadillac, Inc.

Cox has not answered any of my concerns or questions and that is what I want It's the same nonsense I received from their customer service department which is why I went to the Revdex.com in the first placeCox also failed to mention in their response that the app you can download to monitor internet usage is not current It says that the data may be hours behind when in actuality it is hours behind And I have to use the internet to check my internet usage It's ridiculous! Cox is only concerned about their bottom line and not that most people in this day and age rely on the internet for their income and so much more Yes - internet usage has increased over the past few years but that's because EVERYTHING is internet based and now Cox is taking advantage of that and their customers along the way And why is this information about data caps not prevalent on their website? You have to hunt for that information so new customers are completely unaware of this That is sneaky and misleading advertisingWhy have my friends and family here in Phoenix not received this same notice of internet usage limits? Why is Cox avoiding actually answering my questions? I am discovering that customer loyalty means nothing anymore and Cox would rather make a buck than to retain a long standing customer such as myself

We are sorry to hear that the customer was not satisfied with our response to the Revdex.com regarding the placement of our equipmentWe appreciate the opportunity that your office has given us to address the concerns in further detail. Due to the rebuttal of this complaint, we further reviewed the situation at handThe subscriber states that our company made no attempt to resolve the equipment concernsOur records confirm that our office sent the original Revdex.com complaint to our Network and Construction Leadership Team for review and assistanceOur Supervisor *** made direct contact with the client on June 15, 2015, and explained that the new vaults were for the fiber equipment that is required to provide fiber to the home throughout his communityShe explained city right of way (ROW) and public utility easement (PUE) and she also provided him with visual documentation on her laptopHe did agree that Cox was in the PUE*** also advised that due to the restrictions with this equipment replacement, we did not have another available location to place the fiber vault. We are sorry we were not able to provide your office with the answer that the customer was hoping to hearWe welcome customer suggestions; and it is our goal to always assist our subscribers in the manner to which they expectWe hope this information has been helpful to your officeThank you. ***/Cox Communications Executive Offices/ Arizona

We would like to thank the customer for taking the time to file their concerns regarding the billing for their Cox account. Upon receipt of this complaint we have reviewed our customer’s account to gain an understanding of their concernsReview of the account found our customer’s 1/15/
billing statement was created with a balance of $for cable and Internet service to be rendered from 1/15/to 2/14/Our customer then requested their cable services be disconnected on 1/20/17, which removed the charges for cable services to be rendered from 1/20/to 2/14/17, lowering the balance owed from $to $for Internet service rendered from 1/15/to 2/14/and cable service rendered from 1/15/to 1/20/Regretfully, our customer already had a payment scheduled for the original balance of $which was processed on 2/09/17, leaving the account with a credit balance of $Once the 2/16/billing statement was created, this credit balance of $was lowered to $to account for Internet service in the amount of $to be rendered from 2/15/to 3/14/With this in mind, no balance will be due for the February statement due to the credit balance, and a remaining credit of $will carry over to be used towards the March billing statementAt this time our customer’s account has been billed correctly to reflect the disconnection which took place on 1/20/for the cable servicesWhile this cannot be returned to the original method of payment, this will be applied towards the account balanceWe appreciate our customer’s patience and understandingOnce again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ***Thank YouGeorge Executive Resolutions Cox Communications

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have contacted the customer directly to address
his concerns and we are confident a successful resolution will be reachedIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence E.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We would like to thank the customer for taking the time to file her concerns regarding her account billing. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause her any frustrationsUpon receipt of this complaint, we found that
our customer’s monthly rate was impacted by a region wide rate adjustment which impacted all Southwest Region Cox subscribers not currently under a contractThis rate adjustment was outlined in our customer’s 12/20/billing statement and was effective with the 1/20/billing statementWhile we were unsuccessful in reaching our customer to discuss their account, we were able to locate a $promotional discount for month which will lower their rate to $per monthPlease keep in mind, since our customer is not under contract, should there be a future rate adjustment this $pricing may riseHowever, since a rate adjustment was just effective in January we have no plans of a future adjustment in the near futureIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ***Thank YouGeorge Executive Resolutions Cox Communications

July 20, 2016 Revdex.com complaint # ***- *** ** *** We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding her bill. Due to the concerns that the client brought to your attention, we contacted the customer directly. Upon receipt
of this complaint we see that this customer has already spoken with our Social Media Team as of July 19, and that the issue has been resolvedWe are confident the issue at hand has now been resolved. As always, we thank the Revdex.com for the opportunity to assist our customer. Melissa/Cox Communications Executive Offices/ Arizona

I paid $for the thermostats and not sure who at cox needs to handle this but the claim needs to stay open until it is handledI have spoke to several different people and each one says they will have someone call me about the money but to date I have not received a call back about the moneyI have had three different people call me to schedule to change out the thermostatsThat was a nightmare as wellThe first person from damaged claims said someone would call me by Monday to schedule an apptto come out and they never called me so I emailed her and left a message and have not heard back from her sinceIn the meantime another lady called me about this compliant and said she would handle it so she set up a time on Saturday to come out and I waited until the tech showed upWhen he did, he asked me for my thermostats which I told the lady on the phone I did not have themI told him the same thing and so he asked me "then what am I supposed to do" and he walked upstairsHe was up stairs and I was speaking to him loudly and all he was saying was "I am telling you, you need to stop shouting out me and lower your voice"He said this twice in MY home so I asked him to call his manager and he was shaking his head and ignoring meSo I said well let me make some calls and I left a voicemail for the damage control deptFinally he figured out I was not jokingI spoke to his manager Ben and he finally made some calls and had someone call me from an AC placeThe guy from the AC place was the nicest person I have been in contact with during this whole processThis is crazy to me that your contractor is the only one who can be nice and respective but yet get the job done right the first time aroundI would like someone to email and let me know how they will credit my account for the cost of the units. Thanks

We have been playing telephone tag.Unfortunately they don't have a number where I can reach them directly.That is one oversight I'd encourage Cox to correct.FYI, I have now cancelled my account with Cox and gone with their competitor, Zona Communications who are providing me exemplary service at a fraction of the cost of Cox

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
J*** F*

These are inaccurate statementsGentlemen I spoke to did admit that the woman had said she could lower my bill by $That would take my bill to about $a monthWhich is what my understanding wasHowever my bill is now $The gentleman said that that was included in the conversation but that is completely inaccurateIn order to resolve this I really want to listen to the recordingI'm relying on their inaccurate statement rather than being able to hear it for myself as I heard it on the day that I spoke to the person who made the promise of the new rate

We would like to thank the customer for taking the time to file his concerns regarding his account.  Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations. Upon receipt of this complaint we reviewed the account,...

however, due to a past due balance we were unable to make any changes or discuss any options with our customer.  Once the past due balance is current we are confident that we will reach an amicable resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]i received an email from a representative on September 15th via email.  I sent the following email on the same day.Hello-I called last week to cancel cable services in addition to the phone and internet.  I spoke with someone in your department named Jane.  Jane agreed to waive the early termination fee based on the number of technical visits in this case and the number of phone calls for technical support.  Based on that, I consider the matter resolved.  I have already made plans to get services from other providers.For the record, there were at least six technician visits in the last four or five months.  The issue regarding the attic was identified early.  The problem was that the next technician either didn't have access to the notes or didn't read them and would attempt to fix the problem without going into the attic.  After getting a supervisor involved in August, 2 more technicians came out to the house.  Both with 8 to 10 appointments so they could go into the attic. The first technician showed up at 11:30and as a result, he could not go into the attic.  The second technician showed up in the window but did not go into the attic for some reason and instead tried to fix the problem another way.  It didn't work.  In addition to the technician visits, I have spent hours on the phone with technical support.  The fact of the matter is it should not take one or two visits to fix a problem like this.  I was with Cox for nine years and had no problems until the last six months.  I was very disappointed by the level of service provided by the technicians and the lack of responsiveness from the supervisors.  At this point, I will try other service providers.  In addition to the early termination fee being waived, I should be credited for the fact that I didn't have access to useful internet or phone services for several months.  However, my complaint to the Revdex.com was specifically based on the early termination fee.Thank you.At this time, I have not received a response to my email.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.  We have contacted the customer directly to address...

their concerns and are working to provide a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer.  Sharon HExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file his concerns regarding the damaged equipment on her property. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause her any frustrations. Upon receipt of this complaint we see that...

this customer has already spoken with our Corporate Care Department as of 5/11/16 and that the issue has been resolved by our Field Services Department. We are confident the issue at hand has now been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted]. Thank You. George Executive Escalations Cox Communications

We have received 1 voicemail only from them. I would like my situation address and not be sent to a voicemail answering service, when I am asked to teturn a call, stating they will try again in 24 hours.

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.  We have contacted the customer directly to address...

their concerns and are working to provide a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer.  Sharon H Executive Resolutions Office of the General Manager Cox Communications, Southwest Region   Tell us why here...

April 25, 2017—Revdex.com complaint [redacted]—James [redacted] We were sorry to hear of the difficulty that the customer experienced with his services.  Due to the concerns that he brought to the attention of your office, we contacted him directly to discuss his concerns.  We assured the customer...

that we will reinstate the former pricing that he had at his former address.  The client has our contact information and we will work directly with him to ensure his pricing is corrected. As always, we thank the Revdex.com for bringing an important client’s concerns to our attention.  Catherine/ Cox Communications Executive Offices/ Arizona

I have made calls to the phone number left on the first message earlier in the week. At least two calls a day have been made from Tues to Fri (10/11-10/14). No emails have been received, having also checked the two spam folders and checking all filters. Possible causes for the lack of phone calls could be due to having no phone service due to the fact of having no network connection which is the cause of the issue at hand.