Talty Chevrolet Buick Cadillac, Inc.

Revdex.com Rebuttal #[redacted] We would like to thank the customer for bringing their additional comments to the attention of your office.  We contacted our customer directly to discuss his complaint and concerns.  He said he recently picked up a rental modem and that he has not had any service issues.  Additionally, he does not want to have a field technician come out to his home at this time because the service is working.  Because of the issues he was having we offered him a one-time credit to his account and a 12 month promotion to discount his rental modem, both of which he accepted.          Thank you for your time and consideration.  [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and provide a successful resolution. It is always our goal to...

provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence E Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

January 19, 2017   Revdex.com complaint # [redacted]     We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding his bill.  Due to the concerns that the client brought to your attention, we contacted him directly to discuss the details.    At this moment we have resolved the customers billing concern in a satisfactory manner.  The client has our contact information should he wish to contact us directly.   As always, we thank the Revdex.com for the opportunity to assist our customer.   Luis/Cox Communications Executive Offices/ Arizona

Revdex.com #[redacted]We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration. We have contacted our customer directly and forwarded her concerns to the appropriate departments to provide a...

successful resolution. We appreciate the opportunity that the Revdex.com has given us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, [redacted] Region

We would like to thank the customer for taking the time to file his concerns regarding their Cox account. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations   Upon receipt of this complaint we see that this customer...

has already spoken with our Customer Care Department as of 07/13/16, and that the issue has been resolved. We are confident the issue at hand has now been resolved. It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced.  If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000.   Thank You. Melissa Executive Escalations Cox Communications

April 15, 2017---Revdex.com complaint # [redacted] We were sorry to hear that the customer was not satisfied with our first response to your office. Due to the concerns that he brought to the attention of your office, we contacted him directly to discuss his concerns.  We advised the customer that he is receiving current customer rates and promotions, and we are not able to lower the rates on the services that he currently subscribes to with our company.  The customer will decide what services he chooses to keep, and will contact us to let us know what changes that he will make to his account. As always, we appreciate the opportunity that the Revdex.com has given us.   Thank you. Catherine/ Cox Communications Executive offices/ Arizona

Revdex.com complaint # [redacted] We were sorry to hear of the difficulty that the customer has been experiencing with our company.  Due to the concerns that he brought to the attention of your office, our Field Leadership contacted the client directly to coordinate a resolution. We were...

advised that our technician was able to work directly with the customer today and have the cable reinstalled at the depth the customer was looking for. We hope this information has been helpful to your office.  As always, we appreciate the opportunity to assist a customer. Catherine/Cox Communications Executive offices/ Arizona

January 12, 2017   Revdex.com complaint #[redacted]—[redacted]   We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding his services.  Due to the concerns that the client brought to your attention, we attempted to contact the customer directly....

  Unfortunately our attempts to follow up with the customer were unsuccessful. The client has our contact information should he wish to contact us directly.   As always, we thank the Revdex.com for the opportunity to assist our customer.   Luis/Cox Communications Executive Offices/Arizona

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.  We have contacted the customer directly to address their concerns and upon speaking with Ms. [redacted] we advised an email was sent to her contact email address. I provided our contact number should she not receive the email.. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Sharon HExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com #[redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their refund request. It is certainly not our intention to cause any frustration. While Mr. [redacted] is not an authorized user on this account we were still able to request the refund in...

question.  We did verify with our refund department that the refund is currently being processed and is scheduled to mail out on March 22, 2016.  Our office left Mr. [redacted] a message advising him of when the refund will be mailed out.    It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.The situation with [redacted] has been settled. Thank you for your intervention. [redacted]
Regards,
[redacted]

Revdex.com Case # [redacted] We sincerely regret the inconvenience that our customer has experienced with our company.We have contacted the customer directly on 2/16/16 to address their concerns and provide a successful resolution.It is always our goal to provide our customers with exemplary customer...

service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer.  Jesse W.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
?My complaint will have been resolved when they get in contact with me and resolve it. Not when then send me a message to say that they will get in contact with me and need my account info.
Regards,
[redacted]

We would like to thank the customer for taking the time to file his concerns regarding his account. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations.Upon receipt of this complaint we have made contact with our customer...

and are currently researching their concerns. We are currently working with our customer and are confident that we will reach an amicable resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted].Thank You.Executive EscalationsCox Communications

We would like to thank the customer for taking the time to file his concerns regarding the Fee they were billed.  Please let me begin with an apology for any inconvenience he experienced.  We certainly do not want to cause him any frustrations. Upon receipt of this complaint we were able...

to make contact with our customer on June 23rd. After reviewing his account, we agreed to waive the disputed fee as a one-time courtesy and we were able to confirm with our customer that the issue is now fully resolved. It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced.  Melissa L. Executive Resolutions  Office of the General Manager  Cox Communications, Southwest Region

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.    We have reached out to our customer to...

address her concerns, however, our attempts to reach her have been unsuccessful.  Once we are able to speak with the her and verify the account, we can address her concerns and provide a successful resolution.  We have mailed the check for the credit balance on 3.10.17 and please expect 7-10 business days for delivery.  There was no inquiry sent to the credit bureaus during the collection status.  The credit agency will send a letter to the customers address to confirm.  The account currently shows a zero balance.  We want to thank our customer for her patience during this process and wish her success in the future.       Thank you for your time and consideration.   Lawrence E. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file their concerns regarding their account billing.  Please let me begin with an apology for any inconvenience they experienced.  We certainly do not want to cause our customers any frustrations.Regarding the customer’s concerns...

with their account billing, we did attempt to reach them at the telephone number they provided to us (###-###-####) to address these issues but we were unsuccessful. We have left voicemail messages and submitted a letter to the customer with our contact information. Should the customer contact us we will be happy to address their concerns with their account billing.  It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. [redacted]Executive ResolutionsCox Communications

We would like to thank the customer for taking the time to file his concerns regarding his bill.  Please let me begin with an apology for any inconvenience he experienced.  We certainly do not want to cause him any frustrations. Due to the concerns that the client brought to your...

attention, we contacted the customer directly.     The necessary adjustments have been made to the customer’s account.  At this moment the customers billing concern has been resolved in a satisfactory manner.  The client has our contact information should she wish to contact us directly.   Thank You.  Atari/Cox Communications Executive Offices/ Arizona

December 14, 2016 Revdex.com Rebuttal# [redacted] We appreciate the customer’s transparency regarding their frustration. We want to assure them we respect their feedback.   Upon receipt of this complaint we noticed that the customer already made contact with our Care Department and addressed her billing concern. We are confident the issue at hand has now been resolved. At this time we have made multiple unsuccessful attempts to reach the customer and review her concerns. Should the client wish to review the account, she has our contact information should she wish to contact us directly.   Once again, we would like to apologize for the frustration that the customer has experienced. Thank you for your time and consideration. Melissa/Cox Communications Executive Offices/Arizona