Talty Chevrolet Buick Cadillac, Inc.

We are sorry to hear our customer was negatively impacted by the pricing concernsI have reached out to the customer and resolved all current concerns to a satisfactory resolution as agreed upon by the customer and myself. Thank you for your time and consideration. *** **Executive
ResolutionsOffice of the General ManagerCox Communications, Southwest Region

We would like to thank the customer for taking the time to file his concerns regarding the returned payment on his account. Please let me begin with an apology for any inconvenience he experienced. We certainly do/did not want to cause him any frustrationsUpon receipt of this
complaint, we reached out and were able to make contact with the customerThe disputed fees were waived as a courtesyIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank YouThomas Executive Resolutions Cox Communications

Revdex.com #*** It is always our goal to provide our customers with exemplary customer service We apologize that our customer felt the necessity to write to the Revdex.com regarding her monthly rate We sincerely regret the inconvenience that she experienced with our company
Upon receipt of this complaint, we made direct contact with our customer on March 7, We found that our customer had disconnected her account in December which resulted in the bundle discount disconnecting from her accountAfter speaking to her, we were able to lower her monthly rate to an amount of which she did accept We appreciate the opportunity that the Revdex.com has given to us to assist our customer. *** / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We are sorry to hear our customer is having problems with her servicesWe have attempted to contact the customer on August and August 15, but have been unsuccessful. Once we are able to verify the account, we can address the concerns and provide a successful resolution. You can also contact our technical support service at (623)594-to schedule appointment to activate the additional outlet requested. Out technical support is open 24/7. Thank you for your time and consideration Lawrence EExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

We’re sorry to hear the customer feels the issue to be unresolvedWe have contacted our customer directly to further address their concerns in detail In addition to the previous offer made to our customer; we offered to eliminate her service agreement at no cost to herAt this time she has declined both offersShould she decide to accept one of these offers she is welcome to contact our Customer Care Center at 623-594- Melissa LExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file their concerns regarding their Cox account. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations.Regarding the customer’s concerns with
their account billing, we were already able to speak with our customer on 9/8/regarding the same issues submitted to us via an Attorney General complaintDuring our conversation with our customer we were able to address her concerns and also confirmed that she had been compensated for the issues that occurredWe are confident this issue has been resolved It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experiencedThank you***Executive ResolutionsCox Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In response to the previous letter, I have sent in the proof to the address you have provided, its also attached here, I have submitted all the pictures to who needed them, also a supervisor by the name of *** *** came out and also took pictures of all the damage, and also gave them to whom ever needed them, In response to that *** (he refuses to provide last name) and *** said that they would pay $to have walls painted, and was to have *** *** *** come out and repair the dry wall, the day of the repair the uy never showed up, when I contacted *** from cox and *** over at *** *** *** and asked what happened to our appointment, she said he was to be there when she found out, he got in trouble, and she was going to have someone else come out, at that time, I told her to wait, because we were not agreeing to the paint job that they wanted to do, after they got the demand letter with the proof they wanted, they then responded back with I dont have an attic, when I have 2, and one room in the house is hooked up threw it, and the second room should have been as well, but that's when we were told it could start a fire, and we needed to replace itThat is his job to replace that when hes hooking it up, I also feel *** *** the lady who wrote the first denial letter is holding a personal grudge being we had legal problems with her husbandI then called and talked to *** about it, she gave me *** *** (***'s boss) and her phone number and told me to bring it up with her, and to give them a second chance at that time, we were sent another letter telling me to stop calling or they were going to disconnect our services, all because we are trying to get this fixed before before my house has more damage, When the one guy came out to fix them, he only fixed one of the plugs by filling it with a silicone that can not be painted over, there is still one plug that is exposed, and water can and has gotten in, It will start to damage the house, and cause mold, My daughter and I both have health problems, and asthma, and that will make us very sickI have more pictures of the damage, I was not able to attach, but willing to provide again. As Far as the Patio lid for the back patio that they deny they did, we purchased this house on march 9th, and also attached is the full report which shows on pages and that the patio was not done, and we completed that in april 14th and they came out april 16th and installed the cable wires all over the house, at which time the nails in the drywall started to pull down the tape and crack it, it is now over inches long, and continues to grow, so as that continues to grow, so does the price tag if this is taken to courtwe have done what they have asked, and we keep getting denied, and at this point we getting tired of itand want it fixed, Iam an ordained minister and wedding planner, I have weddings at my house, since the the wires are up, and hanging in some spots I have been losing allot of moneyand that will also be asked for in courtat this time we are asking that they fix what they damaged before it gets worse, or even a fire startsall together there are about pictures of the damage, there are the main ones in question
Regards,
*** ***

Dear *** *** Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com in regards to your recent experience in downgrading your service. I have reviewed your account and complaint
letter and would like to apologize for the frustration and inconvenience we caused you.Our records do show that there were two credits applied to your account totaling $58.43. One credit in the amount of $issued on January 10, and a second in the amount of $issued on January 16, 2016. These credits will reflect on your next billing statementIn addition to the above referenced credits, I have applied a one month internet credit to your account in the amount of $73.99. This credit will also reflect on your next billing statement.Again, on behalf of Cox, I would like to extend an apology to you as this is not the level of service we have built our reputation on. Please feel free to contact me directly with any additional questions and/or concerns regarding your Cox account.Respectfully, Sylvia LD***Executive Office of the Regional ManagerCox Communications***

Revdex.com #We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their recent experience with our referral programIt is certainly not our intention to cause any frustration.Our records indicate that on March 17, a credit in the amount of $was
applied to her account for the referral. This credit will reflect on her next billing statement. We would like to express our sincere gratitude to our customer for referring our services to their friends and family. We truly appreciate your loyalty to our company, it has not gone unnoticed It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

I spoke with Jessie out of the Deer Valley office and not only was he extremely insensitive to the situation, he offered no actual solution.He also told me I'm not a tech so I don't really know anything about the situationI just follow up with our lead field service techs and report back what they say.I need time to set up with another service provider which should take about weeksI am in training from 800-pm all next weekI believe I should be reimbursed 100% and compensated for my loss of timeAlso, corrective action should be taken to assure David O***, Joshua (the field service tech) and Charlie F* do not continue to be deceitful and fail to hold their employees accountable for their actionsI had several issues because of poor customer service and dishonesty by the entire company in the (Mesa AZ,southeast area)Joshua the field service tech, David O*** the manager, and Charlie F* the regional manager, all should be held accountableThey will continue to take advantage of customers in the area if we just right this off as resolvedThey have not even extended an apology for there poor customer service We still have the exact same issues that I expressed concern about in the original complaintStreamlining issues with Amazon prime, netflix, pandora, spotify, and now direct tv on demandBuffering issues with inappropriate download speedsCox, the people listed above, blatantly lied several times

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have contacted the customer directly to address
their concerns and have provided a successful resolution. Additionally, we would like to thank our customer for his valuable inputIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence EExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com #*** We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their request to cease all door to door sales people coming to their home It is certainly not our intention to cause any frustrationWe have contacted the customer directly and
advised him that we have added a privacy code to his account which will cease the door to door sales people from coming to his home. He was further advised that it can take up to days before all door to door sales activity to fully stop at his residence. It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced*** / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me They have resolved the billing issue and credited my account accurately, so I will consider this complaint resolved
Regards,
*** ***

We reached the customer’s voicemail greeting followed by a message stating their mailbox was full when we attempted to reach them by telephone on 5/2/and 5/5/While we were unable to leave the customer a message by telephone we have e-mailed the address listed on the complaint providing our contact informationOnce we are able to verify the account, we can address their concerns and provide a successful resolution Thank you for your time and consideration Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com Case # *** It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company We have reviewed the customer’s account and confirmed that the appropriate corrections have been
made and the charge was reversed Thank you for your time and consideration Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I was promptly contacted by Cox Communications (the business) and we have reached a satisfactory resolution Reference to complain* ** *** Please close the file
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** Cox communications did handle my problem expeditiously once they received a complaint from the Revdex.com.I would however like to point out that lack of training for the first two associates that did not resolve my issue in the first place is very frustrating
Regards,
*** ***

We would like to thank the customer for taking the time to file their concerns regarding the contractual agreement on their account. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrationsRegarding
the customer’s concerns we were able to speak with our customer on 6/20/to address the outstanding issues with the accountDuring the conversation our customer explained they were not aware a contract was added to the account in July of Due to the age of the call we were not able to locate the recording of the original interaction where this contract was addedAs a courtesy, we have removed the contract from our customer’s account without penalty and repackaged them to a rate that better fits their needsWe are confident the issue at hand has been resolved It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications

Revdex.com Case #*** Rebuttal We would like to thank the Revdex.com for bringing our customers additional comments to the attention of our office. We made contact with our customer on 10/6/to discuss his concerns and complaint. Our customer provided very important feedback on his experience when calling in to our Customer Care Center. He also advised us that he is not being notified online when there is a known outage in his area that directly affects his servicesWe sincerely appreciate the feedback our customer has provided and we will forward it to the appropriate departments. Thank you for your time and considerationJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region