Talty Chevrolet Buick Cadillac, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We would like to thank the customer for taking the time to file their concerns regarding their account. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrationsRegarding the customer’s concerns with
their account, we did attempt to reach them at the telephone number listed on the account to address these issues but we were unsuccessfulWe have left voicemail messages and submitted an e-mail to the customer with our contact informationShould the customer contact us we will be happy to address their concerns with their account It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications

We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a satisfactory resolution.We appreciate the opportunity
that the Revdex.com has given to us to assist our customer Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

October 28, 2015Revdex.com complaint # *** ***We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding her billing. Due to the concerns that the client brought to your attention, we contacted her directly to discuss the details. Although
the subscriber refused to speak with us, we have honored her misquote through a credit in her account. The client has our contact information so she can call us directly.As always, we thank the Revdex.com for the opportunity to assist our customer.Luis/Cox Communications Executive Offices/ Arizona

Revdex.com Case # *** We appreciate the customer’s honesty and transparency regarding their frustration On 2/19/16, a Cox representative applied promotional offers to provide a new rate but failed to identify that existing offers would increase the following monthUnfortunately we were able to extend the previous rate but a one-time adjustment was applied to cover the difference and honor the rate he was quoted We want to assure them we respect their feedback and that we have taken the appropriate steps to coach the agentPlease know we have spoken to the customer in detail regarding the events that had occurred but we have corrected the issue and done all that we can do to assist our customer regarding his concerns Thank you for your time and consideration*** WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com Case # ***
We sincerely regret any inconvenience that our customer has experienced with our company.We have attempted to directly contact the customer by telephone and e-mail at the contact information providedOnce we are able to verify the account, we can address their concerns and
provide a successful resolution.Thank you for your time and consideration.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

December 20, Revdex.com complaint # *** *** We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding his billDue to a separate complaint filed to our corporate office, we contacted him directly to discuss the
details. At this moment we have touched base with the customer in regards to his billing concern and are working towards a resolution. The client has our contact information should he wish to contact us directly As always, we thank the Revdex.com for the opportunity to assist our customer ***/Cox Communications Executive Offices/ Arizona

We appreciate the opportunity to reply regarding Cox High Speed Internet service, the monthly data usage allowance, and Cox’s introduction of data usage billingCox offers a variety of High Speed Internet plans to meet the needs of its customersThese plans offer speeds ranging from 5mbps
download/1mbps upload to 300mbps download/30mbps upload, and each has a data usage allowance of terabyte (1TB)Monthly data usage calculations are based on the amount of the customer’s downloads, uploads and other Internet activity within their individual monthly billing cycle As Internet usage is currently doubling every years due to evolving customer needs, we continue to strive to provide the optimal residential broadband experience for all our customersCox provides the tools, such as data usage meters on cox.com and on the Cox Connect mobile app, that allow customers to monitor, manage, and track their household’s data usage and amount of data remaining for the monthly billing periodCox will also provide browser alerts when reaching 85% and 100% of your monthly plan, and a grace period of billing cycles when billing begins in your marketFor more information on these tools, data usage, plans and examples of the many things you can do with 1TB of data in a month, visit www.cox.com/datausage While monthly usage allowances are not new for our Internet service plans, Cox, like many other providers, is making changes to bill for blocks of data used by customers in excess of 1TB in your marketHowever we expect minimal to no impact for the vast majority of our customers (we anticipate that approximately 2% of customers will exceed the monthly amount of data included in their service plan) We trust that these tools will help you manage and understand residential broadband usageWe hope this information alleviates your expressed concernsIf you have any additional questions, please feel free to contact Cox at (888) 269-Thank you

We appreciate the customer’s honesty regarding their frustrationPlease know we have spoken to the customer in detail regarding their feedback and done all that we can to assist our customer regarding his concerns We never like to hear that a customer wants to cancel their serviceHowever, if our customer wishes to terminate their service, they may call our Customer Care Team at 623-594-Melissa/Cox Communications Executive Offices/Arizona

Revdex.com Case# ***It is our goal to provide our customers with exemplary customer service. We sincerely regret any inconvenience that our customer has experienced with our company We have attempted to contact the customer by phone on 8/12/and 8/14/While we are unable to
successfully make contact with the customer directly, we have facilitated and processed the refund for the customerThe refund check will be mailed out today, 8/14/The customer will receive the refund check within 7-business days.Thank you for your time and consideration. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Sheila J***

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have contacted the customer directly to address
their concerns and are working to provide a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. Sharon H..Executive Resolutions Office of the General Manager Cox Communications, Southwest Region Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com Case # *** We regret to hear of any inconvenience that our customer has experienced with our companyIt is certainly not our intention to cause any frustration We have contacted the customer directly on 6/9/to address their concerns and provide a successful resolution
We appreciate the opportunity that the Revdex.com has given to us to assist our customer. *** WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We would like to thank the customer for taking the time to file his concerns regarding his account billing. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations
Upon receipt of this complaint we were able to
make contact with our customer on 12/1/to discuss his concernsDuring our conversation with our customer we were able to explain his billing to ensure a better understanding of his recent statement balanceWe are confident that the issue at hand has been resolved after clarifying the account billing with our customer directly
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-
Thank you
***Executive ResolutionsCox Communications

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Thomas F*

Revdex.com Case # *** We regret to hear of any inconvenience that our customer has experienced with our companyIt is certainly not our intention to cause any frustration We have contacted the customer directly on 9/8/to address his concerns and provide a successful resolutionIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. *** **
Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file her concerns regarding the disputed account balance. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause her any frustrationsUpon receipt of this complaint we
completed a thorough research of our customer’s account with the aid of both our Collections Department and Fraud Department to gain a better understanding of the dispute at handOnce our research was completed we were able to speak with our customer directly to address their concerns regarding the disputed balance as well as concerns pertaining to a former Cox account of hersAfter discussing our findings for her account we were able to properly explain the reason her original order was canceled as well as came to a resolution (and provided a courtesy account adjustment) in reconciling a former Cox account belonging to our customerWe are confident the issue at hand has now been resolvedIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ***Thank YouGeorge Executive Resolutions Cox Communications

We would like to thank the customer for taking the time to file his concerns regarding the recent service issuesPlease let me begin with an apology for any inconvenience he experiencedWe certainly do not want to cause him any frustrations Due to the concerns that were brought to
our attention, we made multiple attempts to reach him at the number providedWe were unsuccessful in our attemptsWe were able to leave a voicemail with our contact information on each call though It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594- Melissa/Cox Communications Executive Offices/Arizona