T-Mobile Usa Inc

February 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 10, 2016, regarding the above-referenced accountT-Mobile is pleased to inform you that we spoke with Ms*** and she confirmed that her concerns have been resolved to her satisfactionT-Mobile regrets any concerns Ms*** has with her account balanceT-Mobile records confirm that on October 7, 2015, we spoke with Ms*** and as a courtesy we applied a collection hold to her account through February 15, 2016, to provide her with additional time to pay her remaining balance of $Further records confirm that on February 10, 2016, Ms*** remitted payment toward her account in the amount of $403.76, bringing her outstanding balance to zeroWe regret if Ms*** was advised that her account was referred to a third party agency for collectionsHowever, since our office placed a collection hold on her account, the account was never referred to an outside agency for collection and therefore the account was not reported to Ms*** credit fileMs*** account remains closed with a zero balanceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

Revdex.com: I have talk with a representative from the corporate office and we have come to a agreement with the untrueful sells representative

August 28,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 25, 2017, regarding the above-referenced accountWe are pleased to report that Mr***’s concerns have been addressed and resolved to his satisfaction
T-Mobile regrets any inconvenience that Mr*** has experienced regarding his billing concernsWe appreciate the opportunity to respond to this matter
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s contact with our Customer Care
T-Mobile records confirm that Mr***’s billing statement dated August 10, 2017, carried a total balance due of $2,638.45, of which $2,was associated with international long distance tolls, for calls prior to July 22,
T-Mobile records reflect that on July 27, 2017, Mr*** contacted Customer Care regarding his international long distance concerns and pursuant to his request, Customer Care added our Stateside International discount calling feature
T-Mobile records reflect that on August 20, 2017, Customer Care provided Mr*** a $credit for disputed international long distance calling tollsPlease note that this credit reduced Mr***’s previously assessed $2,charge to $1,
As a gesture of good faith, and in an effort to resolve Mr***’s concerns, on August 26, 2017, T-Mobile applied additional credit to his account totaling $1,in order to absolve him of his remaining international tollsPlease be advised that this change caused Mr***’s account balance to reflect an updated amount of $which is due in full by September 3,
Please be advised that on August 27, 2017, T-Mobile’s Executive Response contacted Mr*** regarding this matter and advised him of the additional $1,credit that was applied to his accountPlease note that Mr*** accepted this as a resolution to his concernsAs of the date of this letter, Mr***’s account remains active with a $balance and his account remains subscribed to our optional Stateside international discount calling feature
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jason A*** Executive Response

Complaint: ***
I am rejecting this response because:
this lady although verbally in her messages sounds nice does not have the full picture of this complaintHe also has not followed her own directions on when to call me back as it was 2:pm when she told me 12:noon yesterdayI have phone numbers and few are for my business and I am also disabled where it sometimes gets in the way of my answering the phone that is why I send her an email and left several voice messages with instructions and she could not follow themI asked her several times to leave a message put a time in for the following business day and then let me call her exactly at that time th grader would know how to do thatIn yesterdays message she was more concerned about making her self look more punctual about replying to the Revdex.com on time more than actually getting a hold of meShe is trying to make herself look like she is concerned but is way over worked with other important issuesAlso were talking about a situation that is current notice how she brings up something of the past that's not how court works in defense of a situationYou can use a different or past situation with a current issueShe has done that in current reply to the Revdex.comShe says she cant find notes well I found a tracking number created by the T-Mobile employees that made the promises in order to return the defective phone they sent out and it was on the th of April sent to my email. So once again what the heck is she talking about or looking atThan I get some C & D letter from some other puppet working in that company telling me never ask for an adjustment or phone again and that I am violating company policyThese people think there schooled in law I already have my law degree along time ago and work a business that involves defending potential clients from debt collecting attorneysIm just trying to give someone reasonable a change from that ignorant company to resolve and easy concernIts cost a lot more to see it my way in court just tell her to add up the litigators expense to come to Houston before the actually trial if need beSome people only make there self sound real professional but aren't really concerned about handling business correctlyI been with that company for yrs as a customer and she was probably yrs old what can she tell me about how there program works that I don't already knowIf she thinks she just send a reply like this to the Revdex.com and its all over for her you can tell her its only the beginningI suggest she should have spoken to me first before her reply or get with the issue here not the promotion for more money within her companyLike I say fake is fake and her generic reply sounds just like thatWait until this gets to the news media I would be glad to go face to face from anyone in that companyYou can check out this certified letter I got from them alsoMy lawyer friend has already faxed them a response to themIt give them the opportunity to get this issue corrected and avoid any legitimation over a $phone or a promise for a high priced phoneObviously by looking at this women's response she doesn't have the entire story accurate and she is more concerned about just replying to the Revdex.com on time rather than handling this differentlyYou have got other complaints to handle and I cant wait to see you fact to face or who ever you send from that company to defend your promises that have not been kept or have been denied either way I have enough to show the public and court who is talking accurate and who is talking fake factsHow you proceed will dictate the next the move and currently I don't agree with your current resolution but will give you a week to go over the facts again as you missed pieces of it from what I can easily see in your response
Sincerely,
*** *

August 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 14, 2017, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is Ms*** ***, and that she has designated Mr*** *** as an authorized user of the account. T-Mobile is pleased to inform you that upon speaking with Mr***, he confirmed that his concern has been resolved to his satisfaction T-Mobile regrets any inconvenience Mr*** experienced in regarding the account and we appreciate the opportunity to provide the necessary details. T-Mobile records indicate that on June 20, 2017, a prepaid MasterCard was sent to Ms*** as agreed upon on June 20, 2017, and is indicated in T-Mobile’s correspondence to your office for file number ***. However, due to an inadvertent error, Ms*** was sent a prepaid MasterCard in the amount of $1.00. Please be advised that on August 17, 2017, T-Mobile sent Ms*** a prepaid MasterCard in the amount of $which is the remaining amount owed to Ms***. It is important to note that it can take up to ten business days for Ms*** to receive the prepaid MasterCard. Additionally, T-Mobile applied a one-time account credit in the amount of $for any inconvenience this may have caused Ms*** Please be assured that T-Mobile strives to provide world-class service to all of our customers on every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Customer Care. T-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Carlos T*** Executive Response

Complaint: ***
I am rejecting this response because:First and foremost, I was introduced to the rebate program when this program was already expired. I was technically "fraud"-ed by T-Mobile. The sales rep gave me all the details in how to apply and I followed all the steps and waited months to find out that the program was expired even before my account was activated and all that T-Mobile can offer me was "I'm sorry" at first and after couple more run arounds with managers only $credit to my account. It took me to file a complaint through Revdex.com for them to even give me a courtesy phone call to resolve the matters. Second of all, the initial upfront amount of $DID NOT exceed my final bill. My final bill from my previous carrier was $which I have attached and the information can be found on top of page of the attachment '***', So I think it is pretty obnoxious for me to see that they have stated as if their offer was being granted to me despite their fact that the upfront amount exceeded my final bill balance. So I am going to say NO, $is evidently not even close to my final bill amount from previous carrier.Third, when I got my phone through T-Mobile, I traded in my I-Phone Plus at the time and when they gave me a courtesy call I told them if I return the phone I have, I need to have my phone returned as well, they rejected my offer stating under their "policy" such thing would not be permitted. I think fraud is not permitted anywhere, I am not sure if that is permissive in their strict "policy" and knowing that I was lied to by a company as big as T-Mobile, very very disappointed and makes me upset to think about how they addressed the issue up to this time All I wanted was to have a nice brand new phone with the best deal that was out on the market, but maybe it was too good to be true afterall, I just wished that they gave me the true facts and numbers I was going to be dealing with, not a lie to customers and end up coming this far which I did not want or expect. If that was the case, I would have never switched my provider with the deal that they eventually left me with. I fear that some of the customers present at the time are not paying enough attention and not recognizing the money not being rebated. These summarize why I reject T-Mobile offer to resolve the complaint. Above are facts from the date of purchase up to now. Hope I made myself clear enough to an extent where one can fully understand.Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

May 22,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 16, 2017, regarding the above-referenced account
T-Mobile regrets that Ms*** feels that our previous response is not sufficient to resolve the concerns presented in her letter to your agencyPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our representatives
Likewise, T-Mobile regrets any ongoing concerns Ms*** experienced in regards to her T-Mobile accountT-Mobile records confirm that from April 17, 2013, through March 18, 2014, Ms***’s account was subscribed to the Stateside International Calling feature for $10.00, plus taxes, per month
On February 17, 2014, Ms***’s account was subscribed to the Value Unlimited Talk and Text promotional rate plan for $40.00, plus taxes, per monthAdditionally, on April 25, 2014, Ms***’s account was subscribed to the Simple Choice Unlimited data feature with 7GB of mobile hotspot for $30.00, plus taxes, per monthThis feature remained on Ms***’s account until August 6, 2015, when it was changed to the Simple Choice Unlimited data promotional feature for $20.00, plus taxes, per month
It is important to note that from November 17, 2014, through February 15, 2017, Ms***’s account was subscribed to the Stateside International with Mobile feature for $15.00, plus taxes, per monthDuring this timeframe, on May 17, 2016, Ms***’s account was subscribed to the Select Choice Unlimited Talk and Text rate plan for $20.00, plus taxes, per monthAs Ms***’s account retained the unlimited data feature for $20.00, plus taxes, per month, and the Stateside International with Mobile feature for $15.00, plus taxes, per month, with estimated taxes, Ms***’s estimated monthly recurring charges were estimated to be $per month
Please note that Ms***’s December 17, billing statement reflected a balance owed of $Additionally, Ms***’s January 17, billing statement reflected a balance owed of $Furthermore, Ms***’s February 17, billing statement reflected a balance owed of $It is T-Mobile’s position that Ms***’s account is being accurately billed for her selected rate plan and featuresPlease note that with the features that Ms***’s account is subscribed to, T-Mobile is unable to provide Ms*** with a bill of $per month
Additionally, please be advised that in T-Mobile’s Terms and Conditions, customers are advised that they are required to notify us of any disputed charges within days of T-Mobile providing notice of the chargesIf a customer does not report the dispute within that time frame, they waive their right to dispute the charge(s)Our records indicate that the as stated above, the Stateside International Calling with Mobile feature was added to Ms***’s account on November 17, 2014; however, the first notice that T-Mobile received regarding a dispute of this feature and associated charges was on February 15, As this is beyond the dispute period, it is T-Mobile’s position that Ms*** remains responsible for all charges billed to the account for the Stateside International Calling with Mobile feature
As stated in our previous letter, on February 15, 2017, Ms*** contacted T-Mobile’s
Customer Care department and advised that the account should be subscribed to the Stateside International Calling feature for $10.00, plus taxes, per monthAs a result, on that day, Ms***’s account was subscribed to the Stateside International Calling feature for $10.00, plus taxes, per monthPlease note that this feature does not cover calls to international mobile numbers in PolandTherefore, as Ms*** was calling mobile numbers in Poland, her account was charged $per minute for those calls
In an effort to resolve the matter, on May 1, 2017, T-Mobile subscribed Ms***’s account back to the Stateside International with Mobile feature for $15.00, plus taxes, per monthAdditionally, on that day, T-Mobile applied a courtesy credit of $70.82, reducing the balance owed to $On May 2, 2017, T-Mobile received a payment of $107.88, reducing the account balance to zero
Records confirm that Ms***’s May 17, billing statement reflected a balance owed of $Of this amount, $was for Stateside International calls made to Poland after Ms***’s billing cycle close date of April 16, Therefore, T-Mobile applied a credit of $to Ms***’s account, reducing the balance owed to $It remains T-Mobile’s position that Ms***’s account is being accurately billed for her monthly recurring servicesTherefore, T-Mobile respectfully declines Ms***’s request for credits to be applied to her accountShould Ms*** wish to discuss this matter further, she may contact me directly at the number listed below
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Diana J***
Executive Response

August 28,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated August 15, 2017, regarding the above-referenced accountT-Mobile is pleased to inform you that upon speaking with Mr***, he confirmed that his concern has been resolved to his satisfaction
T-Mobile regrets any concerns Mr*** had regarding the above-referenced account and we appreciate the opportunity to address his concernsT-Mobile records indicate that on August 26, 2012, Mr*** activated his account and subscribed to the Simple Choice Talk & Text grandfathered rate plan at a cost of $per month plus applicable taxes and fees which included two voice lines of service, unlimited talk, unlimited text, and 2GBs of high speed data at up to 4G/LTE speeds depending on device capabilityAdditional lines of service could be added at a cost of $per month plus applicable taxes and fees
T-Mobile records reflect Mr*** added two voice lines of service on June 14, 2014, with mobile numbers ending in *** and ***; at which time, a rate plan change was requestedOur records indicate, on July 8, 2014, Mr*** subscribed to the Simple Choice Family promotional rate plan which included four voice lines of service at a cost of $per month plus applicable taxes and fees and included unlimited talk, unlimited messages, and 2.5GBs of data at up to 4G/LTE speeds depending on device capabilityAdditionally, as this was a promotional rate plan, Ms*** was provided the option to upsell their included data to 4.5GBs of data for a limited time and was set to expire on February 28, Mr***'s Monthly Recurring Charges ("MRC") is currently $per month plus applicable taxes and fees
On July 7, 2017, T-Mobile records confirm Mr*** cancelled the mobile numbers ending in *** and ***However, Mr*** remained on the Simple Choice Family promotional rate plan due to requesting the Simple Choice Talk & Text rate plan which is grandfatheredAs such, Mr*** was charged accordingly for the Simple Choice Family promotional rate plan
Nevertheless, as a courtesy and a means to amicably resolve Mr***’s concerns, on August 17, 2017, T-Mobile changed his rate plan to the Simple Choice Talk & Text grandfathered rate plan and is set to take effect on September 8, 2017, which is the date of his next bill cycleAdditionally, as a courtesy to Mr***, T-Mobile applied a one-time credit in the amount of $which resulted in balance due of $on August 28,
Please be assured that T-Mobile strives to provide world-class service to all of our customers on every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Customer CareT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Carlos T*** Executive Response

December 20, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 13, regarding the above-referenced accountPlease be assured that T-Mobile makes every effort to respond to our customer’s phone calls and emails in a timely manner and we regret that we were unable to reach Ms***Upon receipt of Ms***’s most recent correspondence we attempted to reach her at the phone number she provided but were unsuccessful; therefore we will address her concerns within this letterWe regret to hear about Ms***’s continued concerns regarding our iPhone Trade Up promotion and we appreciate the opportunity to address themAs indicated in our response to your office dated December 13, our iPhone Trade Up offer stipulated that starting September 9, 2016, through September 25, 2016, new and existing postpaid customers who traded in their fully paid off Apple iPhone device (from any carrier) could get a new iPhone 32GB device for free via bill credits and tracredits when purchased on our Equipment Installment Plan (“EIP”) programFor customers who chose to purchase an iPhone Plus device or a higher memory variant, they would still receive the value of an iPhone 32GB device of $via tracredits and monthly bill credits but they would be responsible for the difference in pricing and sales taxesOur records confirm on September 9, 2016, Ms*** took advantage of our EIP program and purchased an iPhone Plus 32GB Rose Gold Device priced at $Ms*** paid $as down payment and agreed to monthly installments of $for the remaining $Ms*** also used an Apple iPhone 6s Plus 64GB Gold device as a traand accepted the quoted $travalueOn October 22, 2016, T-Mobile received Ms***’s tradevice and on October 24, 2016, a tracredit of $was posted to her accountAfter, on November 4, 2016, Ms*** received two credits of $to cover the first two monthly credits under the Trade Up offerOn November 29, 2016, T-Mobile applied the third monthly credit of $and will continue to apply for the next monthsBased on these findings, Ms*** will receive a total of $in credits on her account which is above the retail value of an iPhone 32GB device priced at $as the offer stipulatedAs such, T-Mobile’s position that Ms*** is receiving the benefit of our iPhone Trade Up offer remains unchangedNonetheless, in an effort to amicably resolve Ms***’s concerns, on December 19, T-Mobile applied a courtesy credit of $to her accountThis credit is the difference between the pricing of $for Ms***’s Apple iPhone Plus device and the credits of $she will continue to receive on her account under the promotion for a total of $Also, we are including the $down payment Ms*** remitted at the moment of purchase for a final total credit of $As Ms*** had an open balance of $24.49, the credit impacted her account and it remains active with a revised credit balance of $Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCSal O*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

February 17,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 7, 2017, regarding the above-referenced accountPlease note that we have been unsuccessful in gaining contact with Mr*** regarding his concerns; therefore we will make every effort to address and resolve Mr***’s concerns within this letter
T-Mobile regrets any concerns that Mr*** may have experienced regarding his billingT-Mobile records confirm that on January 17, 2017, Mr*** subscribed to our Stateside International feature via my.T-Mobile.comT-Mobile’s Stateside International feature includes unlimited or discounted calling and text messaging from the U.Sto landline and mobile numbers located outside the U.SThis feature does not include roamingT-Mobile records confirm that in January of 2017, Mr***’s call records show the serving area was in another country
Further records show that on September 11, 2016, Mr*** contacted our Customer Care department regarding international calls on the mobile number ending in ***T-Mobile has confirmed that on September 11, 2016, Mr*** requested to add an international block on the mobile number ending in ***This block has not been removed since September 11, 2016, and currently remains on this lineThis block does not prevent roaming charges while in another country
Nevertheless, as we want to ensure that our customers are provided, the best experience possible, on February 10, 2017, T-Mobile has removed all international roaming and long distance chargesT-Mobile adjusted a total of $which includes taxes leaving Mr***;s account a current balance of $Mr*** has been made aware of these credits via email and is welcome to contact me at the number below with any questions or concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris L***
Executive Response

March 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated February 25, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience Mr*** may have experienced with the billing of his T-Mobile accountT-Mobile records indicate that on December 16, 2015, the above-referenced account was canceled at Mr*** requestIn his letter to your office, Mr*** indicated that he submitted final paymentHowever, Mr*** account was billed in arrears and as such, his payment of $which posted to his account on December 11, was applied to monthly access charges incurred through November 16, The balance of $consists of charges for services utilized through the end of the final billing cycleIt is T-Mobile’s position that these charges are valid and owedHowever, as a courtesy and in an effort to amicably resolve this matter, on March 2, 2016, T-Mobile issued a credit of $to Mr*** account leaving it closed with a zero balanceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCAlberto V*** Executive Response

I see the credit on my credit card, the dispute is resolved.I know without your help the dispute would not have been resolved since I was just getting "the runaround" T-Mobile.In today's retail world, you have more value than ever.Thank you sincerely,
*** ***

November 10, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated November 2, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience Ms*** may have experiencedT-Mobile records confirm Ms*** activated service with mobile number ending *** on December 17, At the time of activation, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Nokia Lumia handsetEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in 24-monthly installmentsAt the time of purchase, Ms*** requested to be enrolled in JUMP! on mobile number ending *** for $per monthJUMP! provides customers all the coverage offered by our Premium Handset Protection bundle (“PHP “) including handset insurance and extended warranty, Mobile Security with Lookout, plus the benefit of traditheir current device financed through an EIP for a credit of the remaining EIP balance due, up to one-half of the original retail price of that deviceOn December 24, 2015, T-Mobile records indicate Ms*** completed a JUMP! Upgrade on mobile number ending *** with the purchase of an Apple iPhone handset, taking advantage of our EIP offering, once againPlease note, JUMP! remained active on the line of serviceOur records also indicate that Ms*** was billed for third party purchase charges which included monthly subscriptions and one-time purchases from the Google Play storeOn July 19, Ms*** contacted Customer Care and placed a free of charge feature on mobile number ending *** which blocked third party purchasesOn August 19, 2016, Ms*** contacted Customer Care to report the Apple iPhone associated with mobile number ending in *** had been lost or stolen, and she requested a suspension of service for this mobile numberPer T-Mobile’s Terms and Conditions of Service, customers remains responsible for the charges incurred on their account until such time as they notify T-Mobile that their handset has been lost or stolenAdditionally, T-Mobile provides our customers with a number of methods for securing their handset and monitoring usage on their accountFor example, customers can lock their handset with a user selected pass code which prevents unauthorized use of access to the handsetIn addition, we provide the ability to monitor usage via our website, our Interactive Voice Response system and of course through calls to our Customer Care departmentAs a courtesy, T-Mobile has agreed to credit the account for the third party purchase charges that were incurred prior to Ms***’s notification to Customer Care that the handset was not in her possessionThe disputed charges totaled $161.48, and were credited to Ms***’s accountWe regret any inconvenience to Ms***T-Mobile records further indicate Ms*** contacted Customer Care on August 21, 2016, to verify details of her PHP which was included with her JUMP! enrollmentDue to an inadvertent error, Ms***’s temporary suspension of mobile number ending *** was ended, and services resumed as of this dateOn November 1, 2016, Ms*** contacted Customer Care, and requested the temporary suspension be replaced on the line of service with mobile number ending ***As of the date of this correspondence, Ms***’s mobile number remains suspendedAs a courtesy, T-Mobile issued a credit to the account in the amount of $and the account currently reflects a balance of $T-Mobile regrets any inconvenience Ms*** may have experiencedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCRonnie A*** Executive Response

February 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA
Re: *** ** T-Mobile Account Holder: *** *** ** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 29, 2017, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is *** *** ** and has designated *** ** as an authorized user of the account. We are pleased to report that upon speaking with *** ** we can confirm that his concerns have been resolved to his satisfaction We regret to hear that *** ** had any concerns regarding the Apple Black Friday offerFrom November 24, 2016, through November 27, 2016, eligible customers who have T-Mobile ONE or a qualifying Simple Choice Unlimited with unlimited data and traa qualifying fully own Apple, Samsung, or LG phone from any carrier can get the iPhone 7, iPhone Plus, iPhone 6s, or iPhone 6s Plus for free via bill credits According to our records on November 25, 2016, *** ** purchased an iPhone through our Equipment Installment Plan (“EIP”)At the time of purchase, *** ** was not required to make a down payment; however, he agreed to pay $66.90, which is for the taxes on the full retail price*** ** then agreed to a series of monthly installments in the amount of $27.09, which appeared on the first bill following the purchase of the device. Additionally, *** ** traded in his iPhone 6, receiving $trade in creditOf the $credit, $was applied towards the taxes and *** ** received $as a credit on his T-Mobile account Unfortunately, our records reflect that *** ** was not on a qualifying rate plan and therefore was not eligible for the monthly bill creditsNevertheless, as a courtesy, T-Mobile has issued a lump sum credit for $568.72, which was applied towards the outstanding balance of *** **’s EIP, leaving it closed as paid in fullWe apologize for the inconveniences this has caused *** ** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Christina S*** Executive Response

July 21,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated July 8, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience that may have been caused to Ms*** due to the JUMP! On Demand programT-Mobile records confirm that on December 29, 2015, Ms*** took advantage of the JUMP! On Demand lease option for three Galaxy SEdge + handsetsJUMP! On Demand customers are responsible for and agree to at the time of lease signing, a total of 18-lease paymentsHowever, they have the option to cancel their lease and return their handset at any time during the lease termIf they choose to end their lease before the 18-month period is completed, the leased handset must be returned to a retail location and the remaining lease payments are collected at that timeIf the handset is not returned at the time the lease is ended, the total remaining balance for the purchase option price of the handset will be assessed on the next month billing statement
As of July 1, 2017, Ms*** had not entered into a new lease or returned the devices so the account was billed the purchase option prices plus taxes for all three handsets
In an effort to amicably resolve this matter Ms*** was provided a $credit toward her balance and an Extended Payment Schedule to take the remaining balance of $and split it up over six monthsMs***’s current account balance is $Ms*** has accepted this as full resolution to her concern
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Lauren L*** Executive Response

December 1,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *
T-Mobile Account Holder: *** **
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 21, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** **, and that the business has designated Mr*** *** as an authorized user of the accountPlease note that T-Mobile has confirmed that *** Nand *** *** are one of the same
T-Mobile regrets any concerns Mr*** experienced in regards to third party charges on his accountPlease be advised that as mentioned in our Terms and Conditions;
“If you have any questions about your bill or want to dispute any Charges, please contact us by visiting www.T-Mobile.com, by calling 877-315-or from your Device, or by writing to T-Mobile Customer Relations, P.OBox 37380, Albuquerque, NM 87176-If this does not fix things, please notify us in writingUnless otherwise provided by law, you must notify us in writing of any dispute regarding your bill or Charges to your account within days after the date you first receive the disputed bill or ChargeIf you don’t, you may not pursue a claim in arbitration or in courtIf you accept a credit, refund or other compensation or benefit to resolve a disputed bill or Charge, you agree that the issue is fully and finally resolvedUnless otherwise provided by law, you must pay disputed Charges until the dispute is resolved.”
Our records indicate that the T-Mobile TV app was added to the account on September 11, 2012; however, the first notice that T-Mobile received regarding a dispute of this feature and associated charges was on November 20, As this is beyond the dispute period, it is T-Mobile’s position that Mr*** has been billed accordingly
T-Mobile records confirm that Mr*** contact T-Mobile Customer Care in regards of the T-Mobile TV app chargesIn an effort to amicably resolve Mr***’s concerns T-Mobile applied a $credit updating the account balance to a credit balance of $
In an additional effort to amicably resolve Mr***’s concerns on November 28, 2017, T-Mobile offered to apply a credit in the amount of $as a bill credit refund for an additional monthsPlease note that the account current reflects a credit balance of $Additionally, Mr*** has been unsubscribed to the T-Mobile TV app and will no longer receive these monthly chargesT-Mobile regrets any inconvenience to Mr*** and we appreciate his business
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Juan B***
Executive Response

June 21,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 7, 2017, regarding the above-referenced account
T-Mobile regrets any billing concerns Mr*** has experiencedOur records confirm that as of November 25, 2016, Mr*** is subscribed to the T-Mobile ONE, promotional rate plan, which for $130.00, provides the first two lines with unlimited talk, text, and data at up to 4G/LTE speeds depending on device capabilityAll additional lines added after the first two are $each per month plus taxes and feesPlease note that Mr*** has been enrolled in the Fourth Line Free promotion with the T-Mobile ONE plan resulting in a $credit per month for Mr***’s fourth line ending in ***Additionally, line ending in *** is subscribed to the $Stateside International featureAlso, Mr*** is enrolled in AutoPay which is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customerBy having the AutoPay feature active with the T-Mobile ONE plan, Mr*** automatically qualifies for a $discount per line resulting in an automatic $credit for the four lines Mr*** has activePlease note that as of March 27, 2017, Mr*** has qualified for the Advantage Program which provides a 15% discount for being employed with the State of Florida
T-Mobile records indicate that from November 25, 2016, through December 2, 2016, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone 32GB, Samsung Galaxy ON5, Samsung Galaxy S7, and iPhone Plus deviceAccordingly, Mr*** was asked to make a down payment in the amount of $and has agreed to a series of monthly installments in the amount of $after the promotional credits for all devicesMr***’s monthly recurring charge with the requested services and equipment totals $
T-Mobile records indicate that due to an inadvertent error, Mr*** was not properly enrolled in the T-Mobile ONE Fourth Line Free promotionIn order to resolve Mr***’s concern, T-Mobile has enrolled Mr*** to the promotion to ensure that going forward the appropriate credits are impacting his account
In a conversation with Mr*** on June 13, 2017, T-Mobile agreed to issue a credit in the amount of $bringing the account to a credit balance of $to compensate for the missing promotionAlso, as Mr*** states the agreed upon monthly recurring charge was in the amount of $, T-Mobile has offered to issue Mr*** a credit of $for the difference between the expected amount of $and the estimated monthly recurring amount of $Please note that T-Mobile is still working with Mr*** to ensure full resolution to all of his concernsMr*** is aware he may contact me directly at the phone number and extension noted below as well as email address [email protected]
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Thania R***
Executive Response

I only received the voice mails from T-Mobile and I have returned each callI would like to receive working phones from T-MobileI refuse to pay anything out of pocket due to paying a high phone bill every month for four lines that's messed used so badRevdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** ***