T-Mobile Usa Inc

June 20, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated June 11, 2016, regarding the above-referenced accountWe are glad to report that upon speaking with Mr*** he confirmed that his concerns have been resolved to his satisfactionT-Mobile is delighted that Mr*** considered T-Mobile to be his wireless service provider and we regret hearing that his device could not work on our networkA review of Mr***'s account confirms that he activated service on April 8, 2016, with mobile numbers ending in *** and ***, and that on April 11, 2016; T-Mobile canceled service for mobile number ending in *** pursuant to his requestRegretfully, and due to an inadvertent error, the mobile number ending in *** remained activePlease be advised that T-Mobile’s billing system is known as “bill current”This means that Mr***’s regular monthly rate plan and feature charges were billed in advance of the service being provided, and the amount billed is due within the billing cycle for that serviceWe assigned our customers’ billing cycle a day or two after activationT-Mobile did not assess any rate plan or feature charges during the short time between activation on April 8, Mr***’s cycle ran from the 9th of the month through the 8th of the next month, and the billed charges were due on or around the 1st of each monthAs Mr*** saw with his first billing statement, the bill for his monthly recurring charges were available shortly after the billing cycle closed on the 8thT-Mobile records confirm that Mr***’s first billing statement dated April 9, 2016, reflected a balance in the amount of $which consisted of service charges for the billing period from April 9, 2016, through May 8, Mr***’s following billing statement dated May 9, 2016, reflected a balance in the amount of $which consisted of past due service charges in the amount of $and new service charges in the amount of $for the billing periods from May 8, 2016, through June 8, A review of the account confirms that Mr***’s payment that was due on May 1, 2016, was not received; therefore on May 10, 2016, T-Mobile suspended the account’s ability to place outbound callsDue to continued non-payment, on May 15, 2016, T-Mobile fully suspended the account and subsequently on May 31, 2016, canceled the account for non-paymentAs Mr*** was billed through June 8, 2016, and the account was canceled on May 31, 2016, T-Mobile automatically adjusted the service charges assessed for the period from May 31, 2016, through June 8, 2016, leaving the account with an outstanding balance in the amount of $Mr***'s account currently reflects a balance in the amount of $which consists of service charges for the billing periods from May 15, 2016, through May 31, 2016, when the account was suspendedIt is important to note that T-Mobile has no records of Mr***’s account been transferred to a third party collection agencyOn June 16, 2016, T-Mobile contacted Mr*** to discuss his concerns and the information mentioned aboveIn an effort to amicably resolve this matter, on June 16, 2016, T-Mobile issued a credit to the account in the amount of $leaving the account canceled and with a zero balanceT-Mobile regrets any inconvenience to Mr*** and we hope to serve him again in the futureBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCMaggie R*** Executive Response

June 24, 2015FILEDELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA 98327 Re: *** **
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondencedated June 15, 2015, regarding the above-referenced account. T-Mobile is pleased to report *** *** concernshave been resolved to his satisfaction T-Mobile recordsreflect that Mr*** purchased a Samsung Note handset on December 23,2014. By purchasing T-Mobile equipment,our customers receive a one-year Limited Warranty provided by the manufacturerof their device. During the LimitedWarranty period, customers are eligible to receive an advanced replacement oftheir device via T-Mobile’s Handset Exchange Program or a post-exchange deviceby contacting the manufacturer directly to discuss repair or replacementoptions. Under the Handset Exchange Program, T-Mobile will provide areplacement handset of the same or equivalent model, with a Service WarrantyProcessing Fee, provided that the non-working handset is in good physicalcondition with no modifications or damage, such as broken or cracked plastics,LCD or internal parts, or liquid damage. If the LimitedWarranty period has expired or upon return of the non-working handset T-Mobiledetermines that the handset is out-of-warranty, an exchange/repair fee, plustax, will be charged to the account. With regard to Mr.*** handset, upon receipt we examined it and it was found to have sustainedphysical damage to the LCD screen, which is not covered under the warranty. Although we troubleshoot the handsets priorto performing a handset exchange pursuant to the above policy, this is not thefinal exam. Upon receipt of thenon-working handset, we have trained technicians who dismantle and examine thehandsets A warning of the possibilityof an out-of-warranty fee was read to and agreed to by Mr*** at the time ofthe exchange. This information is alsoin the users’ manual and in the material that accompanies the replacementhandset. Based on the above informationit is T-Mobile’s position that the out-of-warranty fee was validly assessed T-Mobile hasreviewed the above-referenced account and the mobile number in question and ourrecords confirm that Mr*** subscribes to the optional Premium Handset Protection (PHP). PHP is a device protection program provided by T-Mobile on behalf of AssurantSolutions. PHP provides coverage forenrolled customers in cases of equipment loss, theft, accidental damage, andin-warranty and out-of-warranty malfunctions. Please note that *** and T-Mobile are separate companies, each withseparate policies. *** requiresthat the customer pay a pre-determined deductible based on the handset model inorder to obtain a replacement handset. The amount of deductible for the Samsung Galaxy Note handset is$175.00. Additionally, *** may senda reconditioned handset as a replacement when an equipment claim is made. Furthermore, as *** *** handset sustainedphysical damage, an insurance claim could have been filed to avoid an out-of-warrantyfee. However as acourtesy and in an effort to amicably resolve this matter, T-Mobile appliedcredits to *** *** account totaling $for the out-of-warranty fee plusapplicable taxes Upon T-Mobile’sconversation with Mr*** on June 23, 2015, he confirmed that his concerns havebeen resolved. T-Mobile regrets anyinconvenience to Mr*** Based on the foregoing, we respectfully request that this complaintagainst T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, pleasefeel free to contact me at the address below or *** *** *** Very truly yours, T-MOBILE USA, INC. *** ***Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory but okayThe only reason I was offered a payment arrangement was because I had to email the Executive VP of Customer Care for assistanceHad Abigail had the common courtesy returned my calls or even reply to my emails it wouldn't have gotten to this pointVery poor customer service from a company that "prides" itself on providing great service to its customers.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: T-Mobile is inadequate in their customer serviceThey state they have no notes stating the balance and early termination fee waiver, their customer service people did not put the notes in the account, that is the problemI disagree with this balance and it should not be on hereI don't lie and I don't make things up, that is what they told meI cant help they didn't note their accounts correctlyHaving worked in customer service for over years for banks and retail agencies, I know that customer service reps make mistakes and don't note things as they shouldIt is horrible to have to deal with this and this should be removedI will not pay this balance since I don't owe itIt would have only been the early termination fees on this account before they started adding all this other garbage and feesThey can type all they want, but they are not telling the truth and I would never recommend them to anyone nor will I ever pay this balance
Sincerely,
*** ***

February 21,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 16, 2017, regarding the above-referenced accountT-Mobile is pleased to advise that Mr***’ concerns have been resolved to his satisfaction
T-Mobile regrets any concerns Mr*** has experienced with regards to the “iPhone Trade-Up” promotional offerOn September 9, 2016, T-Mobile began offering a phenomenal “iPhone Trade-Up” offer for new and existing postpaid customers who tratheir fully paid off iPhone or aboveCustomers that purchase a new iPhone 32GB on an Equipment Installment Plan (“EIP”) and tratheir fully paid off iPhone from any carrier will receive monthly EIP bill credits to reduce the total cost of the new iPhone
Those customers that traan iPhone 6, Plus, 6S, or 6S Plus will receive the phone at no cost after a tracredit and monthly EIP bill credits; customers that trade in the iPhone 5, 5C, 5S, or SE models will receive the phone at a final cost of $Should customers choose the Plus size model there is a cost increase of $It is important to note that should a customer choose a larger memory variant of the iPhone or iPhone Plus the cost will increase in increments of $with each memory variant
Additionally, the tradevice must be in good working order with no physical or liquid damage and have the “Find My iPhone”, feature disabledIf the above requirements are not met the customer will not qualify for the promotionPlease be advised that if a customer elects to cancel their account prior to the end of the month EIP agreement the monthly credits will cease and the remaining amount will become due on the final billing statement
T-Mobile records confirm that Mr*** activated the above referenced account on September 9, At the time of activation, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone 32GB device and an Apple iPhone 128GB device, under the above referenced promotional offerMr*** was asked to make a down payment in the amount of $and agreed to a series of monthly installments in the amount of $After the down payment on the larger variant size handset, the iPhone devices would have been at no cost to Mr***
In an effort to amicably resolve Mr***’ concerns, on February 20, 2017, T-Mobile has agreed to close the open EIP’s for the two Apple iPhone devices ensuring that Mr*** is no longer financially responsible for the above referenced equipmentIn addition, as Mr***’ account was assessed five months of the monthly EIP for both of the devices, without EIP bill credits, T-Mobile has placed credit in the amount of $toward the accountThis amount represents five months of charges in the amount of $As of today’s date, Mr***’ account has a credit balance of $T-Mobile regrets any inconvenience caused to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext* ***
Very truly yours,
T-MOBILE USA, INC
Lupe C*** Executive Response

February 8, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No. *** T-Mobile Prepaid No. XXX-XXX-***To Whom It May
Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 25, 2018, regarding the above-referenced account. Please be advised that we have made several attempts to contact Ms***, which have proven unsuccessful. As such, T-Mobile will make every effort to address Ms***’s concerns within this letter.We regret any concerns Mr*** may have experienced regarding her T-Mobile prepaid account and we appreciate the opportunity to review and address her concerns. On January 5, 2018, a payment in the amount of $was remitted to the above referenced prepaid account. This left a remaining credit balance of $to the prepaid account. On January 11, 2018, the prepaid account was deactivated when the mobile number ending in was ported to another service provider. Please be advised that per the Terms and Conditions that were provided at the time of activation: “Pre paid Service is non-refundable (even if returned during the return period), and no refunds or other compensation will be given for the unused airtime balances, lost or stolen prepaid cards, or coupons.”In an effort to amicably resolve the matter and as a gesture of goodwill, T-Mobile offers to mail Ms*** a refund in the form of a prepaid card in the amount $40.00. Should Ms*** choose to accept this offer or if she has any additional questions she may contact me directly at the phone number listed below. Please note T-Mobile will honor this offer for days from the date of this letter.Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Robert R***Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I do how ever find that this is deceitful in the way that customers are not told that their bill will be affected for the first few months causing higher than bills Even if the credit is made at a later date this will cause users on fixed income to have to come up with additional funds the first few months The employees never informed us of this issue prior to seeing it on the bill We were later told about this issue.Sincerely, *** ***

September 30,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 29, 2015, regarding the above-referenced account. T-Mobile is pleased to report that we resolved this matter to Mr***’s satisfaction
T-Mobile regrets that Mr*** experienced any issues when he attempted to upgrade to the new Apple iPhone 6s 64GB Plus handset on September 28, 2015. T-Mobile records confirm that Mr*** was able to successfully place an upgrade order with our JUMP-On-Demand Lease option for the new Apple iPhone 6s 64GB Plus handset on September 29, when he contacted Customer Care and he was not required to pay the $deposit
T-Mobile records confirm that Mr***’s mobile number ending in *** was eligible to upgrade to the Apple iPhone 6s 64GB Plus handset without the requirement of a $down payment and we have provided feedback to the retail location that Mr*** visited on September 28, 2015. In addition, as a gesture of goodwill, on September 30, 2015, T-Mobile issued a $courtesy credit to Mr***’s account due to his feedback and recent experience. Mr***’s revised balance is now $and this balance is due on October 17, 2015. Mr***’s new handset is currently on backorder and scheduled to be shipped within two to four weeks. T-Mobile will contact Mr*** on October 14, and follwith him regarding the status of his order, we will continue to follwith him until his order his shipped. In addition, we will follwith Mr*** when his billing statement arrives to go over it with him and to ensure that he agrees with the charges. We appreciate Mr***’s business and regret any inconvenience that he experienced.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at*** *** ***
Very truly yours,
T-MOBILE USA, INC
Ally Y***
Executive Response

January 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated January 15, 2016, regarding the above-referenced accountT-Mobile regrets Mr*** concerns regarding the billing of his accountOn August 31, 2015, the mobile number ending in *** was activated due to an inadvertent error, at a third party retail locationMr*** last payment of $42.40, posting to the account on September 2, 2015, was for Mobile Internet service provided during the July 21, 2015, through August 20, 2015, billing cycleMr*** service is canceled and he is currently considering reactivating the Mobile Internet line of serviceIn an effort to resolve this matter amicably, T-Mobile has applied account credits totaling $312.66, for monthly access charges and applicable taxes assessed to the account, from the August 21, billing cycle start date, through December 20, billing cycle close dateIn addition, T-Mobile will ensure that the canceled account continues to reflect a zero balance once the January 21, 2016, billing statement is confirmedT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCPancho Q* Executive Response

June 6,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated May 28, 2017, regarding the above-referenced accountPlease be advised that T-Mobile has successfully resolved Ms*** concerns to her satisfaction
T-Mobile regrets any concern to Ms*** regarding her recent account charges during the time her services were suspendedT-Mobile records indicate that on February 14, 2017, Ms*** activated her above referenced postpaid account with the line ending in on T-Mobile's T-Mobile ONE Unlimited Taxes Included Rate Plan for a single line cost of $monthly
On March 15, 2017, Ms*** was billed $for her monthly recurring charges (MRC) for the T-Mobile ONE rate plan of $and an additional charge of $for international calls made during the February 15, 2017, to March 14, 2017, bill cycle
T-Mobile records indicate that on April 12, 2017, Ms*** our Contacted Customer care to suspend her line ending in At that time, the line was suspended voluntarily for lost or stolenIt is important to note that while a line of service is suspended for a lost or stolen, the MRC continues to be assessed for rate plans and features
Additionally, on April 15, 2017, Ms*** was billed for her MRC in the amount of $to be due on May 7, 2017, increasing the total amount due to $On April 22, 2017, T-Mobile received a payment of $for Ms*** account reducing the owed balance to $
As such, on May 15, 2017, Ms*** was billed for her MRC in the amount of $as well as a late payment fee of $after taxes, increasing Ms*** balance to a total of $due on June 6, It is T-Mobile’s position that the $balance is valid and owed
Please be advised that on May 22, 2017, Ms***’ line of service was restored at her request from lost or stolen suspension and placed on a seasonal suspensionUnfortunately, on May 27, 2017, Ms*** canceled her account
In an effort to amicably resolve this matter, T-Mobile has applied a credit of $toward the current balance of $This reduces the balance on the account to only reflect the international call charges of $mentioned above, which are due on June 6, Ms*** can make a payment via electronic check or credit card, online, over the phone either through the Interactive Voice Response (“IVR”) or with Customer Care or in person at one of our local retail store locations or by mailing it to the payment lockbox address on her billing statement remittance slipT-Mobile regrets any inconvenience
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Juan C*** Executive Response

December 31, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: Dr*** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 9, 2015, regarding the above-referenced accountWe appreciate Dr*** providing your agency with the requested information so that we may further investigate this matterT-Mobile has again reached out to our warehouse and determined that the second handset was located as of December 19, Again although outside of the return period, T-Mobile has applied a credit of $to Dr***’s account for the one handsetTherefore Dr***’s account remains closed with a zero balanceFurthermore please note that T-Mobile has applied two credits to Dr***’s credit card utilized at the time of activation for the applicable taxes totaling $These credits should be reflected within three to five business days depending on Dr***’s financial institutions policyAdditionally email confirmations were send to Dr*** with the transaction information in the event of these credits not reflecting back to her credit card we respectfully request she provide the email confirmation to her financial institution to dispute directly with themBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCMercedes B*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, and although Ms*** is in error regarding the porting date, I am gratified that they have taken the steps to absolve this erroneous chargeUnfortunately, after this experience, I will not be considering T-Mobile in the futureSincerely, *** ***

Complaint: ***
I am rejecting this response because:I will not accept this, as I didn't before when he lied and tried to get more money out of me instead of resolving an issue with fact instead of fictionThe title of this man is supposed to impress, when in reality it doesnt when you figure out he's no more than a customer service representativeHe shuffles complaints around to fit the company's benefitTelling me to pay more money as a resolution to an issue of over charging & faulty equipment is not only absurd, but unprofessional. I am tired of tmobile bullying me with liesI would LOVE to drop this, but it's a matter of principle nowThe only way I will just drop it is if it goes on your public page as "T-Mobile refused to resolve dispute."
Sincerely,
*** ***

June 23,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 10, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced with her T-Mobile accountT-Mobile records indicate that on April 6, 2017, Ms*** activated her T-Mobile account and subscribed to our T-Mobile ONE rate plan for $per month for two lines of servicePlease note Ms***’s rate plan has not changed since the date of activationIt is important to note that T-Mobile records do not indicate we offered new customers a $gift card when porting a number to T-Mobile from another carrier and we regret any confusion on this matter
T-Mobile is always working to improve its coverage, and we are sorry to hear that Ms*** is having issues with her serviceOur Personal Coverage Check tool, which predicts and approximates service availability down to the street level shows that Ms*** should expect excellent coverageAs Ms*** can imagine, we cannot guarantee coverage as there are so many factors that can affect the coverage day to day
Our records indicate that Ms*** is using non-T-Mobile devicesWhile T-Mobile does provide service to non-T-Mobile devices, we are unable to guarantee the functionality of the devices, and therefore assume no liability for any problems with the functionality of, any handsets or devices ("non-T-Mobile Devices") other than those specific handset or device models that T-Mobile itself, or an authorized dealer of T-Mobile, sells for use on the T-Mobile network
In review of Ms***’s account, T-Mobile records confirm she is being billed for third-party download chargesAs Ms*** indicated in her correspondence to your office, she cancelled a line of service due to the additional charges and activated a new line of servicePlease note, T-Mobile offers customers with a free feature to block content that can be downloaded and add additional charges to the billDue to an administrative error, when the new line of service was activated, this block was not added
Upon speaking with Ms*** on June 21, 2017, T-Mobile recommended that Ms*** purchase a T-Mobile device to help improve coverageT-Mobile advised of devices which will carry a low monthly cost and explained the return period should the new devices not meet Ms***’s needs
Additionally, T-Mobile explained the increase in Ms***’s monthly charges was due to the third-party downloadsT-Mobile sent Ms*** her billing statements from activation for confirmationFinally, T-Mobile explained the newly activated line ending in has pending third-party download charges in the amount of $However, T-Mobile will revisit Ms***’s account to adjust the additional charges once billedT-Mobile has also ensured both lines of service have the free content block feature
T-Mobile records indicate Ms*** has received $in courtesy credits due to coverage concerns; therefore, we respectfully declined her request for compensationT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jennifer G*** Executive Response

April 7,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No***
To
Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 29, 2017, regarding the above-referenced accountPlease be advised that our records confirm that *** *** and *** *** is the same personAs such we have updated his account accordingly
T-Mobile is pleased to advise that we have contacted Mr*** and resolved the matter to his satisfaction
T-Mobile regrets any concerns Mr*** has experienced regarding a credit inquiry from T-Mobile on his credit reportAll customers applying for new service with T-Mobile are required to have a credit checkIn order to run a credit check, customers are required to provide valid government-issued photo ID including a social security numberT-Mobile runs credit on new service applications to determine line limits, deposits, and rate plan requirements
T-Mobile records confirm that Mr***’s above-referenced account in a No Credit account, which does not require a credit check
Nevertheless, upon speaking to Mr*** and in an effort to amicably resolve the matter, T-Mobile has requested that the recent credit inquiry from T-Mobile be removed from Mr***’s credit reportPlease note that it may take up to days for Mr***’s credit report to reflect the changePursuant to our conversation, Mr*** confirmed the matter is resolved and he has no further concernsMr***’s No Credit account remains closed with a zero balance
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s contact with our Customer CareWe regret any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Brandon M***
Executive Response

September 1, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated August 26, 2016, regarding the above-referenced accountT-Mobile is happy to report we have resolved this matter to Ms***’ satisfactionT-Mobile sincerely regrets any inconvenience Ms*** has experiencedT-Mobile records confirm that Ms*** purchased a Motorola Bluetooth Headset and a Samsung Galaxy Son November 29, 2014, when she took advantage of T-Mobile’s Equipment Installment Plan (“EIP”) offeringMs*** was not required to remit a down payment but did agree to monthly payments of $and $respectivelyNevertheless, in an effort to amicably resolve this matter, on August 29, 2016, T-Mobile applied a credit in the amount of $for the previous monthly installment chargesMs***’ account now reflects a credit balance of $Additionally, T-Mobile has closed out the remaining EIP balance for the two accessoriesUpon speaking with Ms*** she accepted this as full resolution to her concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCZachary S*** Executive Response

May 8,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 2, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience experienced by Mr*** in his efforts to take advantage of our Friends & Family Lines on Us offerBetween November 18, 2016, and November 22, 2016, T-Mobile offered the Friends and Family lines On Us to new or existing customers like Mr***To be eligible for up to two free lines of service, which are offered through monthly bill credits, MsJones is required to maintain his T-Mobile ONE or qualifying Simple Choice rate planThe free lines must be newly added lines, not existing lines, and customers are only eligible to have up to two free lines per account
As with any promotional offer, there is a provisioning window to determine customer’s eligibilityAs such, customers who opted to take advantage of the Friends and Family Lines On Us offer were advised that the monthly bill credits could take one to two billing cycles to become automatically applied
T-Mobile records indicate on December 21, 2016, T-Mobile confirmed Mr***’s eligibility for the Friends and Family Lines On Us offerAs such, Mr*** received his first Friends and Family Lines On Us promotional bill credit on January 27, 2017, in the amount of $per qualifying line of serviceMr*** can view his Friends and Family Lines On Us bill credits on his previous billing statements and on his next billing statement dated May 27, T-Mobile regrets any confusion to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Martin G***
Executive Response

July 4,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 1, 2017, regarding the above-referenced accountWe are pleased to report that we have resolved the matter to Mr***’s satisfaction
T-Mobile regrets that Mr*** has concerns regarding his tabletPlease note that the return period for equipment is fourteen days and that T-Mobile does not offer return outside of the return period if customers are dissatisfied with software on their deviceAdditionally, T-Mobile cannot guarantee what operating system would be pre-loaded on a new tablet
However, as a one-time courtesy to Mr***, we have issued a refund for $plus applicable taxThis refund will be issued by Citibank as a prepaid MasterCard and Mr*** should allow seven to ten business days to receive the cardWe regret any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
David T***
Executive Response