T-Mobile Usa Inc

August 26, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated August 20, regarding the above-referenced accountT-Mobile records confirm that on October 16, 2013, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone 5s handsetPlease be advised that our records confirm that on October 20, 2014, Mr*** processed a payment in the amount of $to pay off the aforementioned EIPHowever, due to an inadvertent error, the payment was applied as a bill credit and not as a direct payment to the EIPT-Mobile regrets any inconvenience this may have causedAdditionally, our records confirm on January 9, 2015, Mr*** request for a SIM Unlock was processed and approved by our Customer CareAs Mr*** had continued usage on his account and payments applied promptly from the payment mentioned above, Customer Care elected to make available Mr*** unlock codeOur records confirm that on January 15, 2015, Mr*** transferred his number to another carrier and as a result cancelled his service with T-MobileIt is important to note that once the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementThis information is disclosed within the EIP agreement provided at the time of purchaseA billing statement dated January 22, 2015, included Mr*** final charges for month recurring charges in the amount of $60.00, EIP charge in the amount of $208.30, plus applicable taxes and fees totaling $As no payment was received for the final billed amount referenced above on April 22, 2015, Mr*** account was referred to collection agency in an effort to collect the balanceIn an effort to resolve Mr*** concerns, after receipt of a payment in the amount of $175.79, T-Mobile issued a credit to Mr*** account in the amount of $and has removed the account from collectionsAdditionally, T-Mobile has instructed that negative reporting be removed and has advised Mr*** that it can take up to ninety (90) days for it to be removedMr*** account remains cancelled with a zero balanceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCRuben A*** Executive Response

August 8,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 25, 2017, regarding the above-referenced account
T-Mobile regrets any billing concerns Mr*** has experienced and we appreciate the opportunity to respond to Mr***’s concerns related to the Friends and Family lines On Us promotionBetween November 18, 2016, and November 22, 2016, T-Mobile offered the Friends and Family lines On Us to new or existing customersTo be eligible for up to two free lines of service, which are offered through monthly bill credits, Mr*** is required to maintain his T-Mobile ONE rate planThe free lines must be newly added lines, not existing lines, and customers are only eligible to have up to two free lines per accountPlease note it can take up to two billing cycles for the monthly bill credits to appear
T-Mobile records indicate on November 20, 2016, Mr*** activated his T-Mobile account with four lines of service and subscribes to our T-Mobile ONE rate planMr*** purchased two Samsung Ondevices, and two Samsung Jdevices on T-Mobile’s Equipment Installment Plan (“EIP”)
On December 21, 2016, Mr***’s line ending in *** was approved for the Friends and Family monthly bill creditsDue to an inadvertent error, Mr***’s line ending in *** was not approved for the monthly bill creditsOn July 24, 2017, T-Mobile requested for the monthly bill credits to start applying to the line ending in ***The credits will take up to two billing cycles to appearMr***’s monthly access charges, including EIP charges and after monthly bill credits is estimated to be in the amount of $per month before taxes
In regards to MrKenney’s concerns about international call charges; please be advised Mr***’s T-Mobile ONE rate plan includes unlimited calling to Canada and Mexico, discounted calling, free unlimited text messaging and data when traveling in a Simple Global country, and our Stateside International feature which includes discounted calls and text messages to select countries
As indicated in Mr***’s correspondence to your office, one of his lines was using a calling card to make international callsPlease be advised should the calling card minutes end, or should the calling card not be used at the onset of the international call, the call will connect to the T-Mobile network and bill at a discounted rate per minuteT-Mobile records indicate on Mr***’s July 21, 2017, billing statement, he was billed $for international callsOn July 24, 2017, T-Mobile placed an international call blocking feature on Mr***’s lines ending in ***, ***, and ***Please note that this feature will block outbound international calls with T-Mobile except for the following situations:
• Dialing internationally while customers are roaming domestically on other service partners' networks;
• Sending international text messages to international mobile numbers
• Receiving calls from international callers; and
• Calls to Canada and/or the US Virgin Islands (StThomas, StJohn, StCroix, and Water Island)
Upon speaking with Mr*** July 27, 2017, T-Mobile placed the international call blocking feature on Mr***’s fourth line ending in ***In an effort to amicably resolve this matter, T-Mobile issued an adjustment in the amount of $for the previous months that Mr*** did not receive the Friends and Family monthly bill credits for his line ending in *** and for the international callsThe credit impacted the account balance and Mr***’s account carries a zero balanceT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jennifer G***
Executive Response

April 3,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 21, 2017, regarding the above-referenced account
T-Mobile regrets any concerns to Ms*** with regards to her T-Mobile account being referred to an outside collection agencyPlease be advised that on June 9, 2016, Ms***'s account was cancelled pursuant to her requestOn June 10, 2016, T-Mobile issued a billing statement in the amount of $3,which has been calculated by combining unpaid monthly service charges from May 10, 2016, through June 9, 2016, the associated monthly JUMP! on Demand and Equipment Installment Plan payments, and final accelerated equipment charges, and the purchase option price for each handset
Please be advised that on September 7, 2016, as Ms*** did not remit a payment for the amount mentioned above, her T-Mobile account was referred to outside collection agency, Diversified Consultants Incfor their collection efforts
It is T-Mobile’s position that the debt is valid and owed and as a result we will have to decline Ms*** request for compensationFurthermore, if Ms*** would like to request that specific contact information be removed from Diversified Consultants Incdatabase, she would have to contact them directly at 1-877-550-
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** ***
Very truly yours,
T-MOBILE USA, INC
Cesar R***
Executive Response

April 28,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ** *** Your File No*** T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 18, 2017, regarding the above-referenced account
T-Mobile has confirmed that this complaint is regarding a Wal-Mart Family Mobile powered by T-Mobile (“Family Mobile”) accountNevertheless, upon speaking to Ms***, on April 24, 2017, T-Mobile confirmed that she has since become a T-Mobile customerAs such, T-Mobile agreed to apply a courtesy credit in the amount of $toward Ms***’ above-referenced T-Mobile accountPursuant to our conversation, Ms*** confirmed the matter is resolved and she has no further concernsT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext* ***
Very truly yours,
T-MOBILE USA, INC
Brandon M*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have been in contact with Shannon R*** from the T Mobile end and she is clearing things up for me to make sure that the resolution is carried out correctly. Sincerely, *** ***

April 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated April 9, 2016, regarding the above-referenced accountPlease be advised that T-Mobile has successfully resolved Mr*** concern to his satisfactionT-Mobile regrets any concerns Mr*** experienced in regards to this matterT-Mobile records confirm that on February 10, 2016, Mr*** contacted Customer Care to cancel his mobile internet line ending in ***The mobile internet line was canceled the same day for Mr*** and he submitted a payment for the amount of $for his monthly recurring charges due for service from January 3, 2016, through February 2, 2016, and the Equipment Installment Plan balance for a Samsung Galaxy Sand an Alcatel One Touch POP tabletOn March 3, 2016, a billing statement generated reflecting a zero past due balance and current charges in the amount of $dueThe balance is for the prorated monthly charges for the mobile internet line from February 3, 2016, through February 10, On April 13, 2016, T-Mobile applied a credit in the amount of $to Mr*** account leaving the account closed with a zero balanceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCOscar T*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

March 26, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated March 25, 2016, regarding the above-referenced accountT-Mobile is pleased to inform you that we spoke with Mr*** and he confirmed that his concerns have been resolved to his satisfactionT-Mobile is delighted that Mr*** chose T-Mobile as his wireless service provider, and we welcome him to the Un-carrier familyWe regret hearing of Mr*** concerns with our Carrier Freedom promotion and the status of his submissionAs Mr*** is aware, in early 2014, T-Mobile announced Contract Freedom for consumers looking to switch from any U.Scarrier to T-MobileIn March 2015, we went a step further and added reimbursement of equipment financing charges, up to $per device, to our original offerThese promotions, collectively known as Carrier Freedom have been overwhelmingly successfulIt is important to note that there are several requirements that must be met before customers are eligible to receive reimbursement for their equipment finance charges from their previous carrierForemost, customers must transfer their numbers from their previous carrier and activate them with T-MobileAdditionally, customers must trade in their equipment from their previous carrier at the time of activationIn reviewing Mr*** account our records reflect that he only transferred one number from his previous carrierFurthermore, he did not trade in any of his equipment from his previous carrierAs such, when Mr*** submitted his application for reimbursement, his request was declinedFurther review of Mr*** application reflects that he had cancelled three numbers with *** PCS and had financed three devices which had remaining balances of $at the time he cancelled service and transferred his number ending in *** to T-MobileIn an effort to amicably resolve this issue, we advised Mr*** that if he returns his three *** PCS devices directly to my attention, we will reimburse him for his device payment plan balances in the above amount with a prepaid debit card mailed to him at his billing addressMr*** must mail his three *** PCS devices to my attention at the address below no later than April 30, The devices must be in good condition without physical or liquid damageBrian W*** Executive Response T-Mobile USA *** *** *** ** Albuquerque, NM Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

Thank you very much for resolving my complaintMy complaint to T-Mobile has been resolved
Respectfully,
*** ***

January 16, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** ** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”)
is in receipt of your correspondence dated January 6, 2017, regarding the above-referenced accountT-Mobile regrets any concerns Ms*** experienced with recent T-Mobile promotionsPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms*** contact with our Customer Care departmentFrom November 24, 2016, through November 28, 2016, T-Mobile ran a promotion that offered customers who purchased a Samsung Galaxy Sdevice or a Samsung Galaxy SEdge device, free Samsung Gear Virtual Reality Goggles as well as an Oculus content gift card valued at $Customers would need to redeem the free Samsung Gear Virtual Reality Goggles offer by visiting www.SamsungPromotions.com/BlackFridayand the Oculus content gift card by visiting id.oculus.com/US/en-US/login/registerIn addition to the above offer, from November 23, 2016, through December 21, 2016, T-Mobile ran a promotion that offered customers who added a new line of service and ported in a line from another carrier, traded in a device, and purchased a new device on T-Mobile’s Equipment Installment Plan (“EIP”), a $credit for each line of service the customers ported inThe EIP agreement is a 24-month, no interest financing agreement available to qualifying customers with active serviceCustomers would need to redeem this offer by visiting www.T-Mobile.com/promotions and submit for the offer by using promotional code 16PORTT-Mobile records indicate on November 27, 2016, Ms*** started an EIP with the purchase of a Samsung Galaxy Sdevice for her line ending in ***Due to an inadvertent error, the Samsung Gear Virtual Reality Goggles were not ordered that same day causing her to not receive the promotionT-Mobile records indicate on December 9, and December 13, 2016, Ms*** ported in two lines of service ending in *** and ***As Ms*** did not visit the above referenced website, she did not receive the $port in credits for each lineT-Mobile regrets any inconvenience to Ms***T-Mobile records confirm on January 6, 2017, Ms*** received a credit to her account in the amount of $for the two lines ported in ending in *** and ***In an effort to amicably resolve this matter, T-Mobile ordered Ms*** Samsung Gear Virtual Reality Goggles for free and issued a credit in the amount of $for the Oculus content gift cardMs*** indicated she this resolves her concerns to her satisfactionT-Mobile respectfully declines Ms*** request for $for the time spent in regards to this matterT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCJennifer G*** Executive Response

August 21,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 11, 2017, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letter
T-Mobile records indicate that on July 29, 2017, Ms*** chose to purchase a Samsung Galaxy JPrime device at our T-Mobile Retail location and paid a full retail price of $Please note that T-Mobile makes devices available on demo for our customers at our retail locations to review to ensure the device chosen fits our customer’s wants and needs before the purchase is madeT-Mobile offers its customers a return period of days when a device is purchased in storeAs long as the device is returned in good working and physical condition the full purchase price may be refunded
Please be advised that customers returning equipment may be assessed a restocking fee at the time the return is processedThis fee is disclosed in both our Terms and Conditions and detailed in our Return Policy, which is displayed in our retail locations as well as online at t-mobile.comAs stated in our Return Policy:
“You will also be required to pay a restocking fee as follows: The restocking fee is $for advanced, data-focused devices that are designed for Web browsing (e.g., tablets, notebooks, etc.); the restocking fee is $for “smart phone” devices, which are high-end phones that are designed for Web and social media use in addition to standard phone features such as voice and text messaging; and for all other devices, the restocking fee is $(e.gbasic phone devices, data sticks, etc.).”
Based upon the above, even while the restocking fee of $is valid, in order to amicably resolve Ms***’s concern T-Mobile will offer to waive the restocking fee and issue a manual returnPlease note that this offer is extended to Ms*** for the following daysShe may email me directly at ***@T-Mobile.com with an appropriate date to contact her and good contact number in order to fulfil the above offer
Please be assured that T-Mobile strives to provide world-class service to all of our customers and we also make every effort to provide complete and accurate informationWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s contact with our Customer Care
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Thania R***
Executive Response

May 11, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated May 4, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience caused to Ms*** with respect to her cancelled T-Mobile accountT-Mobile records indicate that on January 4, 2016, Ms*** ported her number to another service provider which cancelled her T-Mobile accountOn February 5, 2016, T-Mobile issued a billing statement in the amount of $1,with the due date of February 25, This billing statement included the past due balance of $for services rendered from November 5, 2015, to February 4, and $1,in Equipment Installment Plan accelerated chargesOn March 6, 2016, Ms*** remitted three separate payments totaling $1,reducing her final T-Mobile balance to $Due to continued non-payment, on May 3, 2016, her account was referred to the outside collection agency Convergent Outsourcing and an outside collection fee in the amount of $fee was added updating Ms*** balance to $On May 6, 2016, T-Mobile spoke with Ms*** and as a courtesy, offered to reduce Ms*** balance to $with a bill credit in the amount of $which Ms*** acceptedPlease note that after T-Mobile applied the adjustment of $134.79, the outside collection fee in the amount of $was rerated, updating her balance to $Ms*** may contact Convergent Outsourcing at 1-855-871-to settle the remaining balance of $Once this amount is settled, Ms*** may contact me at the number below in order for us to request that any negative information reported to the credit bureaus regarding this debt is removedPlease note that once the balance is paid and T-Mobile is notified, it may take up to days for Ms*** credit report to reflect the changeBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext.*** Very truly yours, T-MOBILE USA, INCCesar R*** Executive Response

August 2,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 24, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that he has designated *** *** as an authorized user of the account
T-Mobile is always working to improve its coverage, and we are sorry to hear that Ms*** continues to experience concerns with her serviceOur Personal Coverage Check tool, which predicts and approximates service availability down to the street level, shows that Ms*** should expect excellent coverage at both the address of record, and the address provided on this correspondenceAs mentioned in our previous correspondence, we cannot guarantee coverage as there are many factors that can affect the coverage day to day
T-Mobile regrets that Ms*** feels that our investigation was not sufficient to resolve the concerns presented in her letter to your agency; however her newest correspondence provides no new information that would warrant reconsideration of our position regarding this matterAs previously mentioned, Ms*** is not obligated to a service contract with T-Mobile, as T-Mobile does not have service contractsHowever, Ms*** does have three active Equipment Installment Plans (“EIP”), as follows:
• LG Aristo, purchased on February 18, 2017, remaining balance owed of $
• LG Aristo, purchased on February 18, 2017, remaining balance owed of $
• Samsung On 5, purchased on March 22, 2017, remaining balance owed of $
It is very important to note that at the time of Ms***’s purchase of these new handsets, T-Mobile provided a 14-day return period for each, which allowed Ms*** to use the equipment and service to see if it met her needsIf the equipment or service was not found to be acceptable, it could have been returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and the EIPs
Although Ms*** is outside of her 14-day return period, as a courtesy and in an effort to amicably resolve this matter, T-Mobile has offered to allow Ms*** to return her undamaged handsets to T-Mobile in order to be relieved of the remaining EIP balances owed, an offer which we have made available through August 17, Should Ms*** choose to take advantage of this offer, she may do so by mailing her undamaged equipment and chargers to my attention at the following address:
T-Mobile USA, Inc
ATTN: Lauren L*** Menaul Blvd NE
Albuquerque NM
With regard to Ms***’s request for compensation, based on the Ms***’s consistent usage, it is T-Mobile’s determination that Ms*** is able to utilize and receive the benefit of our service, and as such T-Mobile respectfully declines Ms***’s request for the removal of the billed chargesT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Lauren L*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as of right nowI got my current bill today and it seems correct but it is a very confusing bill to read and understand if everything is correct for my march bill I will assume all is taken care of thanks so much
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAppreciate Revdex.com
Sincerely,
*** ***

June 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 6, 2016, regarding the above-referenced accountT-Mobile is pleased to inform you that we spoke with Ms*** and she confirmed that her concerns have been resolved to her satisfactionT-Mobile regrets any continued frustration Ms*** has experienced with her accountPursuant to Ms*** request, we have changed her rate plan from the $Simple Choice Family Match Unlimited Talk, Text and Data rate plan to the $Simple Choice Unlimited Talk, Text and Data promotional rate plan effective June 19, 2016, the beginning of her next billing cycleThis plan reduces Ms*** monthly cost by $Furthermore, pursuant to Ms*** request we have added the $Premium Handset Protection feature back to her numbers ending in *** and ***Additionally, in an effort to amicably resolve this issue, we have closed the Equipment Installment Plan (“EIP”) loans for the two Samsung Tablets which were financed for mobile numbers ending in *** and *** and closed the EIP loans for the accessories which were financed on Ms*** accountIn doing so, this further reduces Ms*** monthly cost by $After making the above changes, Ms*** can expect that her monthly cost will be $before the Business Family Discount of $and any monthly taxesAfter the Business Family Discount is applied Ms*** monthly cost will be $before taxesMs*** is aware that she may contact me through email or by phone with any further questions or concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

August 23,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 9, 2017, regarding the above-referenced accountPlease be advised that we have made attempts to contact Mr***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Mr***’s concerns within this letter
T-Mobile regrets any concerns Mr*** experienced regarding his accountOur records confirm that Mr*** activated his account on August 12, 2009, and currently has active lines of serviceOn June 5, 2017, Mr*** used our Equipment Installment Plan (“EIP”) to purchase two Apple iPhone SE handsetsMr*** remitted a down payment in the amount of $for each handset, and agreed to monthly installments in the amount of $for each handsetAt the time of Mr***’s handset purchase, T-Mobile offered a promotion where customers who were on a qualified rate plan, purchased a qualified Apple iPhone handset could receive an Apple iPhone SE handset at a reduced cost or at no cost, after a rebate, based on the model Apple iPhone SE selectedRegrettably, Mr*** was not subscribed to a qualified rate plan, and as such, was not eligible for this promotional offer
However, in an effort to amicably resolve Mr***’s concerns, on August 10, 2017, T-Mobile issued a credit to his account in the amount of $400.00, for the cost of one of the Appel iPhone SE handsetsAdditionally, on August 23, 2017, T-Mobile closed the EIP for the Apple iPhone SE handset purchased on June 5, 2017, for the line of service ending in ***As such, Mr*** will no longer be billed monthly for the deviceAs of the date of this letter, Mr***’s account remains active, with a credit balance of $T-Mobile regrets any inconvenience Mr*** may have experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris P***
Executive Response

June 20, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** *** T-Mobile Account Holder: *** ** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 12, 2016, regarding the above-referenced accountT-Mobile makes every effort to provide complete and accurate information to our customers on each interactionWe apologize if any T-Mobile employee failed in any way to display that during Mr*** recent contact with our Customer CareT-Mobile confirms on June 10, 2016, an international call blocking feature was added to each of Mr*** four mobile numbers, on the postpaid accountPlease note that this feature will block outbound international calls with T-Mobile except for the following situations: • Dialing internationally while customers are roaming domestically on other service partners' networks; • Sending international text messages to international mobile numbers• Receiving calls from international callers; and • Calls to Canada and/or the US Virgin Islands (StThomas, StJohn, StCroix, and Water Island)In an effort to resolve this matter amicably, T-Mobile applied an account credit of $for disputed international long distance charges and applicable taxesThe updated account balance of $includes monthly recurring charges and applicable taxes from the June 2, 2016, billing statementBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCPancho Q*** Executive Response

August 11,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 25, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** has experienced in regards to payments and her monthly billUpon speaking with Ms*** on August 2, 2017, T-Mobile confirmed she is not being represented by an attorney at this timeT-Mobile records indicate that Ms*** contacted T-Mobile and notified us of concerns she had experienced in regards to her monthly billing statement on February 28, Upon speaking to Ms***, T-Mobile advised her of a past-due balance and offered Ms*** our T-Mobile ONE rate plan, which Ms***’s agreed to the rate plan changes with the following monthly recurring charges:
• $for the first two voice lines;
• $for one additional line; and
• $for two wearable lines
In addition to these monthly services, Ms*** also elects to participate in the following monthly features:
• $insurance feature on line ending in ***;
• $insurance feature on line ending in ***;
• $insurance feature on line ending in ***;
• $insurance feature on line ending in ***; and
• $premium voicemail feature on line ending in ***
Ms***’s expected monthly services and features total $
In addition to Ms***’s monthly services and features, Ms*** also has numerous handsets and accessories on our Equipment Installment Plan (“EIP”) and JUMP! On Demand (“JOD”) programsEIP is a program that allows eligible customers to pay a down payment for equipment and to pay the balance in monthly installments; whereas JOD is a program that allows customers to lease equipment with an option to purchase, upgrade, or turn in the leased equipment at the end of the lease termMs*** financed equipment on the following dates:
• February 5, - two Samsung Note handsets on JOD of $for 18-months was accepted;
• February 5, two screen protectors, two phone cases, Bluetooth Speaker, and two phone chargers on EIP of $was accepted for 24-months;
• April 2, 2016, fast charger, Bluetooth Headphones, and Samsung Gear wearable on EIP of $for 24-months was accepted;
• April 22, 2016, fast charger on EIP of $for 24-months was accepted;
• August 31, 2016, micro charger and two Beats SOLO headphones on EIP of $for 24-months was accepted;
• October 3, 2016, Samsung headset and micro charger on EIP of $for 24-months was accepted;
• October 6, 2016, screen protector, charger, USB cable, and case on EIP of $for 24-months was accepted;
• October 31, 2016, memory card, case, LG Khandset, and screen protector on EIP of $for 24-months was accepted;
• November 11, 2016, Bluetooth speaker on EIP of $for 24-months was accepted;
• December 9, 2016, iPhone SE handset, case, and Bluetooth speaker on JOD of $for 18-months was accepted;
The total of Ms***’s monthly EIP and JOD charges is $With all features and equipment on Ms***’s monthly recurring charges, her monthly statement is estimated at $plus applicable taxes
In some circumstances, T-Mobile customers may be eligible for an Extended Payment Schedule (“EPS”)An EPS is a payment arrangement that spreads a balance out over multiple installments to be added to a customer’s monthly billing statementsT-Mobile records indicate that Ms*** contacted Financial Care to request an EPS to pay off a balance of $At that time, Ms*** agreed to pay seven monthly installments of $and one monthly installment of $to satisfy the past-due balance, in addition to her monthly recurring chargesMs***’s billing statement dated February 23, 2017, reflected a balance of $472.58, consisting of all monthly recurring charges as well as Ms***’s first monthly installment for her EPS
T-Mobile records indicate that on May 11, 2017, Ms*** set up a payment arrangement on www.MyT-Mobile.com for her past-due balance of $1,The arrangement set up by Ms*** was to be paid in two installments, the first of which was due on May 25, 2017, in the amount of $217.47, and the second of which was due on June 8, 2017, in the amount of $Furthermore, T-Mobile records indicate that Ms*** elected to add an automatic payment method to deduct the amount owed on the payment arrangement due datesT-Mobile records indicate the following payments and adjustments were made toward the account after May 11, 2017, and impacted the balance owed:
• On May 23, 2017, payment in the amount of $was remitted, updating the balance to $
• On May 25, 2017, payment in the amount of $was drafted in accordance with the automatic payment that was scheduled by Ms***, updating the account balance to $As the payment that drafted was set up by Ms*** herself, it is T-Mobile’s position that the payment of $is validOn the same day, Ms*** contacted Customer Care to dispute the payment, at which point T-Mobile offered to issue a refund as a courtesy, which Ms*** regretfully declinedAs an additional courtesy, T-Mobile applied a $credit to Ms***’s account to accommodate her for any overdraft fees that may have been incurred, updating the account balance to $Later that same day, Ms***’s May billing statement generated in the amount of $599.41, updating the balance to $1,As a courtesy to Ms***, in an effort to amicably resolve her concerns, T-Mobile applied another adjustment of $130.80, updating the account balance to $1,
• On May 26, 2017, Ms*** contacted Customer Loyalty to express her dissatisfaction with the payment that was drafted for her payment arrangementAs a courtesy, T-Mobile applied another $credit to resolve her concerns, updating the account balance to $1,
• On May 27, 2017, Ms***’s payment of $was returned by her financial institution, and the account balance was updated to $1,
• On May 30, 2017, Ms*** contacted Customer Care to request a credit for restore from suspend feesAs a courtesy, T-Mobile applied a credit of $110.00, updating the account balance to $1,
• On June 5, 2017, a returned payment fee of $was charged to the account, updating the account balance to $1,
• On June 7, 2017, Ms*** remitted a payment of $34.97, updating the account balance to $1,
• On June 15, 2017, Ms*** contacted Customer Loyalty to dispute the balance owedAs a courtesy, T-Mobile applied a credit of $50.00, updating the account balance to $1,
• On June 19, 2017, Ms*** remitted a payment of $60.00, updating the account balance to $1,
• On June 21, 2017, Ms*** contacted Customer Care and indicated that she was promised a creditIn an effort to amicably resolve Ms***’s concerns, T-Mobile agreed to apply a one-time credit of $50.00, updating the account balance to $1,
• On June 23, 2017, Ms***’s account was suspended for non-paymentOn that same day, her services were restored by T-Mobile and she was not assessed a suspension fee
• On June 25, 2017, Ms***’s June billing statement generated in the amount of $681.15, updating the account balance to $1,On June 30, 2017, T-Mobile applied an adjustment in the amount of $200.00, updating the account balance to $1,
• On July 24, 2017, a payment in the amount of $was remitted, updating the account balance to $1,
• On July 25, 2017, Ms***’s July billing statement generated in the amount of $On that same day, automatic credits in the total amount of $were applied, updating the account balance to $1,
Upon speaking to Ms*** on August 2, 2017, T-Mobile advised Ms*** of her balance and her monthly recurring estimate of $As Ms*** is currently subscribed to the lowest cost rate plan, Ms*** opted to remove her insurance features on the mobile numbers ending in ***, ***, and ***Upon removing the insurance features from the above lines of service pursuant to Ms***’s request, T-Mobile advised Ms***s that her new monthly estimate is now $per month plus applicable taxesAdditionally, T-Mobile agreed to apply a collection hold until October 31, 2017, to allow Ms*** time to remit payments on her account to satisfy any past due balancesIt is important to note that Ms*** will still receive her monthly billing statements during that time and should the account have a past due balance on October 31, the account may be at risk for suspension or cancellationT-Mobile continues to work with Ms*** in regards to the past due balance
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during any of Ms***’s contacts with Customer Care or our Executive Response team
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Anthony M*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***