T-Mobile Usa Inc

June 12, 2015FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA 98327 Re: ***
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondencedated June 4, 2015, regarding the above-referenced account. T-Mobile is pleased to report that we haveresolved Ms*** concerns to her satisfaction In Ms***letter to your office, she indicates that she was not able to use service withher handsets in or around her homeT-Mobile is always working to improveits service, and we regret any service issues that Ms*** may haveexperienced. Unfortunately we are unableto guarantee coverage in any location, and as stated in our Terms andConditions, coverage may vary and change without notice. Thereare several factors, such as: network changes, traffic volume, service outages,technical limitations, signal strength, equipment, terrain, structures,foliage, weather, and other conditions that may interfere with actual service,quality, and availability. T-Mobile records indicate that the account is subscribed to our Simple Choice Value rate plan, whichincludes unlimited talk, text, and internet with 4G speeds up to 1GB. T-Mobile reviewed the billing statements fromFebruary 17, through May 16, and over the course of those threemonths, Ms*** used a monthly average of 2,minutes with calls as longas minutes, sent and received an average of 2,messages and used anaverage of 3,megabytes of data. Assuch, it is T-Mobile's position that Ms*** was able to utilize the serviceand considers the charges to be valid T-Mobile records indicate that Ms.*** required down payment for an Apple iPhone 16GB on an EquipmentInstallment Plan, (EIP), is $486.00. EIP is a payment option that allowseligible customers to purchase handsets by making a down payment at the time ofpurchase and agreeing to pay the remaining balance in installments. All customers who choose to use the EIP optionto pay for their equipment are required to enter into a month financingagreement signed at the time of the purchase. Although this month financing agreement is required and theinstallments are added to each monthly billing statement, customers may chooseto pay off their EIP balance at any time by making incremental additionalpayments or a single payment for the total balance. Please note that any additional paymentsreduce the length of time it will take to pay the entire balance, but will notreduce the amount of any future regular monthly EIP payments. While we regret anymisunderstanding about the EIP program and the specifics of the offer to Ms.***, her down payment requested at the time of contracting was determined byseveral factors including handset selected, individual account tenure, paymenthistory, and personal credit information. Based on the above factors, Ms.*** qualifies to purchase an Apple iPhone handset with a retail price of $649.92by making a down payment of $and interest-free monthly installmentpayments in the amount of $6.83. However, in an effort to amicablyresolve this matter, on June 10, 2015, upon speaking with Ms***, sheagreed and accepted the above mentioned EIP agreement for the new Apple iPhone6. As a courtesy to Ms***, T-Mobileapplied a courtesy credit of $to her account for her monthly accesscharges. As of June 10, 2015, Ms.*** account reflects a zero balance. Please note that the down payment of $551.48, including shipping andtaxes will be billed on Ms*** next billing statement As an additional courtesy, T-Mobile placed Ms.*** account on hold for payment until September 1, 2015. Ms*** accepted this as a resolution tothis matter. T-Mobile regrets anyinconvenience to Ms*** regarding this matter Based on the foregoing, we respectfully request that this complaintagainst T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, pleasefeel free to contact me at the address below or *** *** *** Very truly yours, T-MOBILE USA, INC. *** *** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would just like to clarify that what I declined from T-Mobile, was a refurbished phone as a replacement for a brand new iPhone Plus, purchased at over $dollars, with a defect noticed four days after purchase
Sincerely,
*** ***

July 28,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 22, 2016, regarding the above-referenced account.
T-Mobile regrets that Mr*** experienced concerns with the information that he received from our Telesales team and with our Samsung Summer BOGO offer. From July 8, through July 10, 2016, customers who switch to T-Mobile were able to get two Samsung or LG devices for the price of one when they port in two numbers and activate two lines of service on a post-paid account with a minimum of gigabytes (“GB”) of data per line of service for each device. Customers were required purchase the handsets with our Equipment Installment Plan (“EIP”). The qualifying handsets for this offer were the Samsung Galaxy S7, Samsung Galaxy SEDGE, Samsung Galaxy Note 5, LG Gor the LG V10. The Samsung Galaxy Sand the Samsung Galaxy SEDGE were not included in this offer
T-Mobile records indicate that Mr***’s account was activated with a Simple Choice No Credit Check account type, which is not eligible for an EIP option; therefore he was not eligible for this offer. In addition, Mr*** purchased two Samsung Galaxy SEDGE handsets and paid for the handsets in full at the time of purchase, which also did not meet the terms for the offer
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Telesales team
Mr***’s account was cancelled on July 21, 2016. When T-Mobile contacted Mr*** regarding this matter, he confirmed that he returned the two Samsung Galaxy SEDGE handsets. T-Mobile advised Mr*** that if he chooses to return to T-Mobile with a post-paid account and purchases the handsets with our EIP option that will close one EIP plan so that he only pays for one handset
T-Mobile appreciates that Mr*** chose to activate an account with us and we regret his recent experience with the BOGO offer. We can extend our current offer to Mr*** for the next 30-days from today
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ally Y***
Executive Response

Complaint: ***
I am rejecting this response because: I am not happy with the outcomeAdjusting my bill with bill credits is on what I legally signed up for I want the billing issued fixed When I signed up it was for lines freeThis changes my monthly liability because they are unable to fix it on their end
Sincerely,
*** ***

September 15, 2017 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA 98327 Re: ***
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 6, 2017, regarding the above-referenced account. T-Mobile regrets any inconvenience to Mr*** regarding the price of his current rate planPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr*** contact with our Customer Care Team. Please note that from May 25, through June 27, 2017; Mr*** took advantage of our “Add a lines for the price of 1” promotion. As Mr*** indicated in his correspondence to your office, to meet the requirements of the promotion he activated two additional voice lines ending in and 9128. Additionally, at the time of activation he elected to change his rate plan to the new T-Mobile ONE Tax Included rate plan, which for $provides the first four lines with unlimited talk, text and data at up to 4G/LTE speeds depending on device capability prior to any discounts. Additionally, the T-Mobile ONE rate plan offers a $discount per line if the customer elects to enroll in AutoPayAs Mr*** qualified for the promotion, he receives a monthly credit of $for the third and fourth lines for a total additional discount of $Please note that after the AutoPay and the“Add a lines for the price of 1” promotion discounts, Mr***’s account reflects a total balance of $per month T-Mobile has provided Mr*** with a resolution to apply a one- time lump sum credit of $as bill credit to him, consisting of $for months. This would leave his bill at the $for the next monthsShould Mr*** decide to take advantage of this offer he may contact our office by October 11, 2017. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC. *** ***Executive Response

September 5, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 24, 2017, regarding the above-referenced account. T-Mobile regrets any inconvenience that *** *** has experienced regarding our T-Mobile Tuesday’s (“TMT”) offering. We appreciate the opportunity to respond to this matter. Please be advised that in 2016, T-Mobile announced its TMT offering as a way to thank our valued customers. Please note that customers such as *** *** may participate in any of our TMT offerings and take advantage of any prize or promotion available. It should be noted that TMT offerings may change each week, and should an offer be made available for a third-party business or chain, the offer may be restricted to participating locations. Upon further review of *** ***’ correspondence to your office, we understand that he is concerned with our recently offered TMT prize including a complimentary vehicle oil change provided by Meineke U.SPlease be advised that this offering included a free basic oil change including an oil filter for vehicles that accept either a 5Wor 5Woil viscosity. Additionally, please be advised that this promotional offering provides customers a $value. Should any customer’s vehicle require an alternate oil viscosity, they can then use the promotional offer for $off of an appropriate oil change for their vehicle. It should be noted that not all Meineke U.Slocations participated in this offering and we regret if the location selected by *** *** was not participating in this offer. In an effort to amicably resolve *** ***’ concerns regarding offering, T-Mobile has offered a one-time account credit in the amount of $per line of service on *** ***’ account, in lieu of receiving the Meineke offering*** *** has accepted the offer on August 27, and a one-time account credit in the amount of $was applied to the accountThe account balance after the one-time credit is $ Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 844-213-ext*** Very truly yours, T-MOBILE USA, INC Jhayd G*** Executive Response

February 2,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No.***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence January 25, 2018, regarding the above-referenced account
T-Mobile regrets any equipment concerns Mr*** has experiencedT-Mobile records indicate that on January 24, 2018, Mr*** contacted T-Mobile Customer Care to request a Mobile Device Unlock; however, T-Mobile was unable to provide the code as Mr*** had a past due balance on the accountPlease note, later that day Mr*** remitted a payment for his past due balance bringing his account to a zero balance
As Mr***’s account is now eligible for the mobile device unlock code, on January 26, 2018, T-Mobile emailed Mr*** the unlock instructions and code to the provided email in his correspondence with your agency
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Zachary S***
Executive Response

September 1,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 30, 2017, regarding the above-referenced accountWe are pleased to report that upon speaking with Mr***, he confirmed that T-Mobile had resolved this matter to his satisfaction
T-Mobile regrets Mr***’s concerns regarding the recent activation of his accountPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our representatives
Our records confirm that on August 19, 2017, Mr*** activated his T-Mobile account with two lines of serviceAt the time of activation, Mr*** qualified for and took advantage of our JUMP! On Demand (“JOD”) lease offering with a Samsung Jand a LG KdeviceWhile we regret any misunderstanding about the JOD program and the specifics of the offer, Mr***’s capital cost reduction amount collected at the time of contracting was determined by several factors including handset selected, individual account tenure, payment history, and personal credit information
As of the time of Mr***’s purchase, T-Mobile provided a 14-day return period which allowed Mr*** to use the equipment to see if it meets his needsIf the equipment is not acceptable, it could be returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable JOD lease agreement entered into at the time of the original purchase
In an effort to amicably provide Mr*** with the requested devices and as a one-time courtesy, T-Mobile agreed to send two Samsung Galaxy Jdevices with no upfront cost to himMr*** has been made aware that he may return his above-mentioned Samsung Jand LG Kdevice to the original point of sale within the 14-day return period
Please be advised that with Carrier Freedom, consumers can get reimbursed for their current carrier's cancellation costs as a combination of tracredits and a prepaid debit card when they switch to T-Mobile and tratheir devicesReview of the account confirms that as of the date of this letter, Mr***’s Carrier Freedom submission has been received and has been approved in the amount of $597.97, which will be received in the form of a virtual cardPursuant to a conversation with Mr***, he confirmed that his concerns have been resolved to his satisfactionT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Alberto V*** Executive Response

April 17,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 9, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that she has designated *** *** as an authorized user of the accountPlease be advised that we have made several attempts to contact Mr***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address his concerns within this letter
T-Mobile regrets any concern to Mr*** in regards to his participation in T-Mobile’s Un-Carrier iPhone Trade Up offerFrom September 9, 2016, through September 25, 2016, T-Mobile offered new and existing customers an Apple iPhone 32GB (a $value) free via a trade in credit and monthly Equipment Installment Plan (“EIP”) credits with a trade in of a qualifying Apple iPhoneT-Mobile records confirm that on September 23, 2016, Mr*** elected to purchase an Apple iPhone Plus 32GB handset (a $value) on EIP and trade in a qualifying Apple iPhone PlusMrBraxier submitted a down payment of $and agreed to equal monthly installments of $
It is important to note that on November 15, 2016, T-Mobile was in receipt of Mr***’s Apple iPhone Plus trade in and that he started receiving his monthly EIP bill credits of $which he will receive for monthsOn December 21, 2016, T-Mobile processed his trade in applying a trade in credit of $to the accountIt is important to note that with the trade in credit combined with the monthly EIP credits of $Mr*** will receive credits totaling $which is equivalent to the Apple iPhone 32GB handset cost, hence honoring the iPhone Trade Up offer
Additionally, Mr*** has submitted additional payments towards his EIP plan for his Apple iPhone Plus leaving a current EIP balance in the amount of $Please note that although Mr***’s additional EIP payments were not necessary and have reduced his overall EIP balance he will still continue to receive the monthly EIP credits for the complete monthsIt is T-Mobile’s position that Mr*** is receiving the iPhone Trade Up offer accurately and respectfully declines his request for further creditT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Oscar T***
Executive Response

September 2, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated August 27, 2016, regarding the above-referenced accountWe regret any difficulties Ms*** has experience recently while attempting to make payment arrangements on her T-Mobile accountWe are sorry to hear that Ms*** is going through some difficult times and we appreciate Ms***’s feedback regarding our current payment arrangement optionsWhile we understand Ms***’s concerns regarding the inability to do a payment arrangement without the need to provide a bank account number or credit card numberAt times T-Mobile is able to offer various payment arrangement offers to customers depending on the extent of the balance and the amount of time past dueAs Ms***’s account is over days past due in order to secure service we would ask that a payment arrangement in which funds would be drafted be set up to ensure the balance does not continue to increaseHowever T-Mobile is currently continuing to work with Ms*** regarding payment arrangements options and once we are able to speak to Ms*** we will discuss all available options to assist her with her accountIn regards to Ms***’s concerns relating to any fees associated to her account, currently within the last five months T-Mobile found that Ms*** has been assessed one valid restore from suspend fee in the amount of $and as a courtesy T-Mobile has agreed to issue a credit of $for that feeAs of the date of this letter Ms***’s account currently remains suspended with an outstanding balance of $Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCMercedes B*** *** Executive Response

Complaint: *** I am rejecting this response because: I as well as ** *** are in fact authorized on this account, I have filed complaints before and I have emails to the executive offices supporting suchAida A., is just upset because she tried to contact me during my work hours and I told her she was rude and offensive for referring to myself as a male, I also rewuested someone else from the executive offices CONTACT ME AND I STILL REQUEST THISOr I will persue furthe**Not RESOLVED, I WILL BE FORWARDING SUCH TO THE VPSincerely,*** ***

October 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 11, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate that the account holder of record is *** *** and that he has designated *** *** as an authorized user of the accountT-Mobile regrets any ongoing concern that Ms*** has experienced regarding her Mobile Device UnlockWe are pleased to report that Ms***’s concerns have been addressed and resolvedPlease be advised that T-Mobile records confirm that Ms*** was provided the Mobile Device Unlock code and instructions for unlocking her Samsung Galaxy Shandset via electronic correspondence from T-Mobile’s Executive Response Team on October 11, Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Executive Response TeamIt should be noted that on October 17, 2016, T-Mobile contacted Ms*** regarding her Mobile Device Unlock and provided her with the unlock code and instructions needed to unlock her Samsung Galaxy ShandsetOn October 18, 2016, Ms*** responded to T-Mobile’s Executive Response Team confirming that she had previously received her requested Mobile Device Unlock informationT-Mobile regrets any inconvenience that Ms*** has experienced regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJason A*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, the phone line in question still rings on both the land line and the cell phone. How long will this duel service continue? The offer of settlement from T-Mobile is acceptable to me, but should have been been made directly to me. I thank the Revdex.com for helping to resolve this matter.Sincerely, *** ***

Complaint: ***I am rejecting this response because:I have requested a written letter to me from T-Mobile stating the resolution of this problem
MrA*** states that it may take up to days to restore my credit rating to the original status which will still affect any business transactions undertaken by me in the meantimeThank you for your help in this matter.Sincerely,*** ***

April 25,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 15, 2017, regarding the above-referenced accountPlease be advised that we have made attempts to contact Mr***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Mr***’s concerns within this letter
T-Mobile regrets any concerns Mr*** experienced regarding his accountOur records confirm that Mr*** activated his account on December 6, 2016, with the mobile number ending in Mr*** is subscribed to our T-Mobile ONE rate plan at $monthly plus applicable taxes
In Mr***’s correspondence, he indicated that his handset was recently stolen and used to place outbound international callsOur records confirm that on February 28, and March 1, 2017, Mr***’s mobile number ending in *** was used to place minutes of calls to Cuba at a rate of $per minute, resulting in charges of $1,plus applicable taxesRegrettably, our records do not indicate that Mr*** reported the handset as missing until March 1, As such, it is T-Mobile’s position that the charges were valid and owedHowever, on March 1, 2017, Mr*** subscribed to our Stateside International Discounted Dialing feature at $monthlyThis feature was backdated to the beginning of Mr***’s billing cycle, resulting in a proration of the international calling charges, reducing the amount to $plus applicable taxesThe Stateside International Discounted Dialing was then removed at the end of Mr***’s billing cycle
The billing statement dated March 7, 2017, reflected a balance owed of $for monthly access charges, the above-referenced international calling charges, and applicable taxesMr*** remitted a payment of $on April 6, 2017, reducing the balance owed to $The April 7, billing statement was in the amount of $88.11, bringing the balance owed to $However, in an effort to amicably resolve Mr***’s concerns, on April 25, 2017, T-Mobile issued a credit to his account in the amount of $for the international charges and applicable taxesMr***’s account remains active, with a balance of $T-Mobile regrets any inconvenience Mr*** may have experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris P*** Executive Response

May 16,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ** ***
T-Mobile Account Holder: *** *** ***
Your File No
***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 8, 2017, regarding the above-referenced accountPlease be advised that the T-Mobile account holder of record is *** *** ***, and *** P *** has been designated as an authorized user of the account
T-Mobile regrets any billing or promotional concerns Mr*** may haveT-Mobile records indicate Mr*** activated two Mobile Internet lines of service on November 22, 2016, and selected our T-Mobile ONE Tablet rate plan for $per lineOur records also indicate Mr*** selected our T-Mobile ONE family plan for his ten lines of service for $for two voice lines of service, and $per additional voice line of servicePlease note that customers that were subscribed to a T-Mobile ONE Voice and Tablet rate plan were eligible to receive a $per month discount, per Mobile Internet line
Additionally, at the same time, Mr*** purchased two Samsung Galaxy Tab E tablet devices using our Equipment Installment Plan (“EIP”) offeringAt the time of his purchase, Mr*** agreed to monthly installments of $per month, per tablet
Further, from November 18, 2016, through February 22, 2017, T-Mobile was offering our Friends & Family promotion where customers that activated at least two new voice or Mobile Internet lines of services, for a total of at least four lines of service could receive two of the lines at no cost after monthly promotional creditsAs Mr***’s account met the requirements of the offer, the account was enrolled in the promotional offer
Additionally, at the time of Mr***’s purchase, T-Mobile was offering our @Work Fall Magenta Tablet offer where customer with a total of or more voice lines of service that purchased a Samsung Galaxy Tab E tablet with a new Mobile Internet line of service could receive a promotional monthly credit of $per qualifying purchaseAs Mr***’s account did not meet the eligibility requirements of the offer, his account was not enrolled in the promotional offer
Following a conversation with our Customer Care on May 8, 2017, Mr*** selected our T-Mobile ONE taxes included rate plan his lines of serviceIt is important to note that Mr*** will no longer be enrolled in the Friends & Family promotional creditsAfter speaking with Mr*** on May 13, 2017, in an effort to amicably his concerns, T-Mobile closed the remaining EIP balance of the two Galaxy Tab E tablets, and cancelled the two Mobile Internet lines of serviceAdditionally, T-Mobile issued a credit of $to the account, as resolution in full for Mr***’s concernsAs of the date of this correspondence, Mr***’s account remains active with ten voice lines of service, and the account reflects a zero balanceT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ronnie A***
Executive Response

September 23, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”)
is in receipt of your correspondence dated September 18, 2015, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***; however our attempts have been unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letterT-Mobile is sorry to have lost Ms*** as a customer and we regret any inconvenience she may have experienced while attempting to obtain an SIM unlock code for her devicePlease note that Ms***’s account is eligible to receive a Mobile Device Unlock code for her deviceAs such, on September 21, 2015, T-Mobile emailed Ms*** with the Mobile Device Unlock code and instructions needed to unlock her deviceAs a courtesy we have included the instructions for unlocking Ms***’s Samsung device belowUnlock Code: *** Unlock Instructions: Please be advised a non-T-Mobile SIM card MUST be used to unlock this deviceInsert a NON T-Mobile SIM & turn Device on The Device will automatically prompt you to enter code into an empty fieldClick/Tap in the empty field above the "Unlock & Dismiss" options (this will display a key pad on the screen)Using the key pad input the Unlock Code provided by T-MobilePress the Back button to remove the keyboard from screenClick/Tap the "Unlock" option; handset should display "Network Unlock Successful"Please note that if you are unlocking a flip device please use steps 1, 2, and T-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCLizette C*** Executive Response

November 2, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 27, 2016, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Mr***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address his concerns within this letterT-Mobile regrets any continued concerns Mr*** has experienced regarding his most recent upgradeAs indicated in our response dated October 24, 2016, T-Mobile has agreed to honor the iPhone trade up promotion for Mr***Please be advised that on October 24, 2016, T-Mobile provided Mr***, via email, the details of how the promotion is being honoredPlease be assured that T-Mobile strives to provide world-class service that we are known for to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent upgradeBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJuan B*** Executive Response

July 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: ** *** *** T-Mobile Account Holder: *** ** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 13, 2016, regarding the above-referenced accountT-Mobile regrets Ms***’s concerns regarding her account assigned to a third party collection agencyT-Mobile records confirm on September 30, 2015, Ms*** canceled her mobile numbers ending in *** and ***, when she ported the numbers to another service providerIn reviewing our records, T-Mobile first received a request to cancel the remaining mobile number ending in 3180, on December 17, 2015, when Ms*** contacted T-MobileIf a customer has an open Equipment Installment Plan (“EIP”) and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementT-Mobile records indicate that Ms*** agreed to an EIP for a Samsung Galaxy Shandset, a Samsung Galaxy Note handset, a Samsung Gear watch and accessoriesWhen the account was canceled, the remaining EIP balances were accelerated and posted to the final billing statementThe International Mobile Equipment Identifier can be blocked if the equipment is not paid in full following cancelation of serviceThe final billing statement was mailed to Ms***’s address on fileMs***’s billing cycle ran from the 9th of one month to the 8th of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleThe balance of $1,includes monthly recurring charges, late fees, EIP charges, and applicable taxes dating to the September 8, 2015, billing statementIn an effort to resolve this matter amicably, T-Mobile will agree to accept a settlement payment of $411.28, and the return of Ms***’s Samsung Galaxy Shandset, Samsung Galaxy Note handset and Samsung Gear watchIn exchange T-Mobile with adjust the account to reflect a zero balance, pull the account from third party collections and request that Receivables Performance Management request to delete negative reporting to the credit bureaus regarding the debtPlease note that it can take up to days from Ms***’s credit report to reflect the changeThe equipment can be mailed to my attention to the following address: T-Mobile USA, IncAttn: *** *** *** *** *** *** *** *** *** ** *** T-Mobile recommends that Ms*** requests a return tracking number when shipping the equipment back to T-Mobile, and that she retain a copy of the return tracking number for her records, as we are not responsible for equipment being returned back to usWe ask that Ms*** please include the handsets, batteries, chargers and her account information within the box to ensure that she receives the proper credit upon receipt of the equipmentT-Mobile regrets any inconvenience to Ms***, Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCPancho Q*** Executive Response

May 25,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 14, regarding the above-referenced accountPlease be advised that we have been unsuccessful in gaining contact with Mr*** regarding his concernsWe will make every effort to address and resolve Mr***’s concerns within this letter
In Mr***’s letter to your office he outlined concerns regarding a handset on his account that has malfunctioningT-Mobile records reflect that Mr*** purchased an Apple iPhone Plus 64GB handset on December 3, By purchasing T-Mobile equipment, Mr*** received a one-year Limited Warranty provided by the manufacturer of his deviceUpon review of Mr***’s account, this warranty has been extended as he subscribes to the optional JUMP with Premium Handset Protection (“PHP”) feature
During the Limited Warranty period, Mr*** is eligible to receive an advanced replacement of his device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage
T-Mobile records confirm that replacements were sent on February 3, 2017, February 7, 2017, March 29, 2017, and May 10, It is important to note that the equipment sent to customers through our Handset Exchange Program may be in like new conditionPrior to sending replacement equipment to our customers, the equipment undergoes a thorough inspection to ensure that the device is functioning correctly and has no physical damage
T-Mobile would be happy to work with Mr*** to ensure that he has a working deviceTherefore, Mr*** may contact me at the number listed below if he would like to discuss further resolutionT-Mobile looks forward to speaking with Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
James H***
Executive Response