T-Mobile Usa Inc

November 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated November 14, 2016, regarding the above-referenced accountT-Mobile regrets any concerns Mr*** experienced with his accountT-Mobile records confirm that on June 20, 2016, Mr*** purchased an iPhone 6s 64GB Silver device for mobile number ending in ***Mr*** elected to finance the iPhone 6s through the Equipment Installment Plan (“EIP”) wherein he paid a down payment of $plus taxes on the full cost of the device, and agreed to pay for the remaining cost of the device totaling $in monthly installments of $and one final installment of $Further records confirm that on June 21, 2016, Mr*** purchased an iPhone 6s 64GB Gray device for mobile number ending in ***Mr*** again elected to finance the iPhone 6s through EIP wherein he paid a down payment of $plus the taxes on the full cost of the device, and agreed to pay for the remaining cost of the device totaling $in monthly installments of $and one final installment of $At the time of purchase, T-Mobile offered a promotion wherein customers could receive an iPhone SE or up to $toward the cost of an iPhone 6s device when two devices were purchased within the promotional periodIn order to take advantage of the promotion, customers were required to submit their rebate request online at www.T-Mobile.comUnfortunately, there is no record that Mr*** submitted his rebate request onlineAs such, Mr***’s rebate request was not processedAdditional records confirm that on September 30, 2016, a credit of $was applied to Mr***’s account for one-half of the promotional valueIn an effort to amicably resolve this issue, T-Mobile applied an additional $credit to Mr***’s account for the remaining half of the promotional valueThis credit left Mr***’s account with a credit balance of $and he may verify this by visiting www.T-Mobile.comBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
Please update this complaint as resolvedBoth FedEx and T-Mobile advised me on 03/02/that they did not have the phoneThe phone was on my doorstep when I arrived home today, 03/03/16.
Thank you,
*** ***

November 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 15, 2015, regarding the above-referenced accountT-Mobile has confirmed that *** *** and *** *** is the same personWe are happy to report that we have resolved this matter to Mr***’s satisfactionT-Mobile regrets to hear of Mr***’s issues with receiving his refundAs stated in our previous correspondence regarding this issue to file number ***, T-Mobile records confirm on September 11, 2015, Mr*** ordered a Sony Xperia Z1S device and remitted a $up front paymentThe device was shipped to the address on fileFurthermore, on September 15, 2015, Mr*** refused the package’s delivery and on September 16, 2015, the package was delivered back to the T-Mobile warehouseUnfortunately, due to an inadvertent error the equipment was not scanned in as returnedPlease note Mr***’s account currently reflects a credit balance of $This is a result of Mr***’s financial institution originally completing the chargeback for the down payment of $and then reversing the charge back creating a credit balance on the accountT-Mobile regrets any confusion regarding this processIn an effort to amicably resolve this matter, T-Mobile has requested the $credit balance be directly refunded into Mr***’s bank accountPlease note this process may take two to four business days to reflect on Mr***’s bank statementUpon speaking with Mr*** he accepted this as resolution to his issueBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCZachary S*** Executive Response

June 23, 2017FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** ***T-Mobile Account Holder: *** ***Your File No*** T-Mobile Account No***To Whom
It May Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 13, 2017, regarding the above-referenced account Please be advised that T-Mobile records indicate the account holder of record is *** ***, and that she has designated *** *** as an authorized user of the account T-Mobile is pleased to report that we spoke with Mr*** and he has confirmed that his concerns have been resolved to his satisfaction.T-Mobile regrets any promotional concerns Mr*** has T-Mobile records indicate from March 29, through April 20, 2017, new and existing customers who pre-ordered a qualifying Samsung Galaxy S or Samsung Galaxy S Plus could get a free Samsung Gear VR with controller Please note, this promotional offer was honored through Samsung directly and customers were required to visit Samsung’s online website to redeem this offer As MrHidlgo states, he purchased his Samsung Galaxy Son April 23, 2017, which was outside of the promotional window As such, Mr*** and Ms*** were not eligible to take advantage of the promotionWe do regret that Mr*** was unable to take advantage of the limited time promotional offer. In an effort to amicably resolve Mr***’s concerns on June 6, 2017, T-Mobile applied a onetime courtesy credit in the amount of $ This credit was applied in effort to honor the preorder promotion for the Samsung Gear VR It is important to note that this credit resulted in a credit balance of $which will be applied to his next bill due July 11, T-Mobile regrets any inconvenience caused to Mr***.Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours,T-MOBILE USA, INC.Nicole C***Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
In particular, T-mobile has responded in an exemplary way and has made prompt and appropriate efforts to resolve the case, and I am fully satisfied.Sincerely, *** ***

July 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated July 12, 2016, regarding the above-referenced accountT-Mobile regrets any concerns Mr*** experienced regarding an out-of-warranty fee appearing on his monthly billing statementT-Mobile records indicate on May 4, 2016, Mr*** activated his T-Mobile account and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a new Samsung Galaxy Sedge deviceThe EIP Agreement is a 24-month, no interest financing agreement available to qualifying customers with active serviceAt the time of Mr***’s purchase, he was asked to make a down payment of $and pay the taxes on the full retail priceAt the time of purchase Mr*** agreed to a series of monthly installments of $T-Mobile regrets Mr***’s concerns regarding this device connecting to the networkBy purchasing T-Mobile equipment, our customers receive a one-year Limited Warranty provided by the manufacturer of their deviceDuring the Limited Warranty period, customers are eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageWe have examined the returned device and it was found to have sustained physical damage to the LCD, which is not covered under the warrantyAlthough we troubleshoot the handsets prior to performing a handset exchange pursuant to the above policy, this is not the final examUpon receipt of the non-working handset, we have trained technicians who dismantle and examine the phonesA warning of the possibility of an out-of-warranty fee was read to and agreed to by Mr*** at the time of the exchangeAn out-of-warranty fee in the amount of $was billed to Mr***’s July 5, monthly billing statementIn an effort to amicably resolve this matter, and as a one-time courtesy to Mr***, T-Mobile has issued a credit in the amount of $to Mr***’s accountThe credit impacted the balance on the account in the amount of $and leaves a remaining credit balance of $which will apply to future billing statementsT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJennifer G*** Executive Response

June 23,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No*** T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 10, 2017, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Mr***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Mr***’s concerns within this letter
T-Mobile regrets any concerns Mr*** experienced regarding his accountOur records confirm that Mr*** activated his account on January 17, 2014, and currently has two active lines of service ending in *** and ***In Mr***’s correspondence, he indicated that he cancelled his T-Mobile service, and then returned his service to T-Mobile a short time laterOur records do not indicate that Mr*** has cancelled his T-Mobile service at any time since activation
Mr*** is currently subscribed to our T-Mobile ONE rate plan at $monthly for two lines of service, plus applicable taxesEach of Mr***’s lines of service are also subscribed to our JUMP! handset protection feature at $monthly for each line of serviceMr***’s monthly access charges are $before applicable taxesIt is important to note that the line of service ending in *** was activated on December 22,
Additionally, our records confirm that on May 16, 2016, Mr*** used our Equipment Installment Plan (“EIP”) program to purchase a Samsung Galaxy SEdge handsetMr*** remitted a down payment in the amount of $59.99, and he agreed to monthly installments in the amount of $for the device balanceMr*** used our EIP program once again on December 22, 2016, to purchase an Apple iPhone SE handsetMr*** was not required to remit a down payment, and he agreed to monthly installments in the amount of $
Please note that Mr***’s account has carried a rolling past-due balance for at least the last monthsAs of Mr***’s December 22, billing statement, the account reflected a past due balance of $261.16, plus new charges of $for monthly access charges, monthly EIP charges, and applicable taxes, for a balance owed of $Mr*** remitted a payment in the amount of $on December 22, 2016, reducing the balance owed to $Payment for this balance was due January 13, Regrettably, a payment was not received by this date
Mr***’s January 22, billing statement consisted of a past due balance of $144.10, new monthly access charges in the amount of $included prorated monthly access charges as the *** line of service was activated mid-billing cycle, monthly EIP charges, and applicable taxes, bringing the balance owed to $Due to the past-due balance, on February 2, 2017, T-Mobile suspended the account’s ability to place outbound calls
As stated in our Terms and Conditions, if we suspend a customer’s service and then later reinstate it, a fee may be assessedMr*** remitted a payment in the amount of $on February 2, 2017, and his service was restoredAccordingly, a restore fee in the amount of $plus tax for each line of service was assessed at that timeAt that time, the account balance was $
The February 21, billing statement had new monthly access charges in the amount of $Including the past due balance, the balance owed was $As the account reflected a past due balance, on March 4, 2017, T-Mobile once again suspended the account’s ability to place outbound callsOn March 5, 2017, Mr*** arranged to remit a payment in the amount of $on March 12, 2017, followed by a payment of $on March 26, Mr***’s service was restored, with a fee of $plus tax for each line of serviceRegrettably, the March 12, payment was not received
Mr***’s March 21, billing statement was in the amount of $for monthly access charges, monthly EIP, restore fees, and applicable taxes, bringing the balance owed to $Due to the past-due balance, on April 7, 2017, the account’s ability to place outbound calls was once again suspendedMr*** remitted a payment in the amount of $on April 9, 2017, reducing the balance owed to $631.23, and restoring the lines of service with a restore fee of $plus tax for each line of service
The April 22, billing statement was in the amount of $260.00, which including the past due balance of $621.23, updated the balance owed to $As the account reflected a past-due balance, on April 22, 2017, T-Mobile once again suspended the account’s ability to place outbound calls
Review of the account confirms Mr*** remitted a payment in the amount of $on April 23, 2017, and his service was restored with a fee of $per line of service plus taxHowever, T-Mobile issued credits to Mr***’s account for the restore fees and taxes at that timeMr*** then remitted a payment in the amount of $on April 30, 2017, followed by a second payment in the amount of $on May 12, 2017, reducing the balance owed to $The May 21, statement was in the amount of $for monthly access charges, monthly EIP, restore fees, and applicable taxes, bringing the balance owed to $
Regrettably, on May 25, 2017, Mr***’s payment of $remitted on May 12, 207, was returned to T-Mobile by his financial institution as unpaidA returned payment fee in the amount of $was assessed to the account, bringing the balance owed to $Due to the returned payment, on June 3, 2017, T-Mobile suspended the account servicesOn June 9, 2017, Mr*** remitted a payment in the amount of $106.00, and his services were restored, with restore fees in the amount of $per line plus taxes, and the account reflected a balance owed of $
In an effort to amicably resolve Mr***’s concerns, on June 22, 2017, T-Mobile issued a credit to his account in the amount of $183.68, for the remaining restore fees and taxes billed to the account since December 22, Mr***’s account remains active, with a balance of $at this timeT-Mobile recommends that Mr*** contact Customer Care at 800-937-or visits http://www.myT-Mobile.com to arrange for payment of the balance owed, and to prevent further service interruptionT-Mobile regrets any inconvenience Mr*** may have experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris P***
Executive Response

May 24,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 13, 2017, regarding the above-referenced account
We regret hearing of Ms***’s concerns with our Carrier Freedom promotion and the status of her submissionIn March 2015, we added reimbursement of equipment financing charges, to cover up to $per device in total, to our original offerThese promotions, collectively known as Carrier Freedom have been overwhelmingly successfulTo be eligible for this offer, consumers must activate a Simple Choice postpaid rate plan, and at the time of activation, they must potheir current mobile number, traa device, and purchase a new T-Mobile device
T-Mobile records reflect that Ms*** did not purchase a new handset at the time of activationAs such, our records confirm that Ms*** did not meet all of the requirements for our Carrier Freedom offer
Upon speaking with Ms*** on May 23, 2017, in an effort to amicably resolve her concerns, T-Mobile offered to mail a $refund card to the billing address on filePlease note that Ms*** accepted our offer and it may take from seven to ten business days for Ms*** to receive her refund cardT-Mobile regrets any inconvenience to Ms*** and we appreciate her business
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Juan B***
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease note, I have attempted to reach out to Ms*** to advise that I would like to accept the credit of $on my account, but have not been able to reach her Ms*** has been very helpful with my issue and has offered a solution that I am satisfied with I would like to speak with Ms*** to confirm that the offered resolution has been processed on my account My complaint was addressed promptly and in a manner that makes me feel that T Mobile sincerely understands that the upgrade process was not explained clearly at the time that I requested an upgrade.Sincerely, *** ***

Revdex.com:Ally Y*** from T-mobile contacted me regarding complaint ID ***. She was very courteous and offered to credit me for the charges I did not agree to. In addition to that, she offered to credit me for my previous bill. This was a nice gesture, but I declined because that was not the issue. The T-mobile dealer store, on *** in Everett, is branded with T-mobile from the outside and the associates were very rude. However, the real T-mobile associate (Ally Y***) was very intelligent and courteous. I was credited as mentioned in her letter and this matter is resolved on my end. You not only helped me, but helped T-mobile retain a large group of customers. Thank you for helping me with my grievance.Sincerely, *** ***

June 13,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** Your File No*** T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 31, 2017, regarding the above-referenced accountT-Mobile is pleased to inform you that upon speaking with Ms***, she confirmed that her concern has been resolved to her satisfaction
T-Mobile regrets any inconvenience Ms*** may have experienced in regards to returning her handsetOn April 20, 2017, Ms*** purchased a Samsung Galaxy Shandset for the full retail price of $As of the time of Ms***’s purchase, T-Mobile provided a day return period which allowed Ms*** to use the equipment to see if it meets her needsIf the equipment was not acceptable, it could have been returned to the original point of sale for a refund
T-Mobile records confirm the Samsung Galaxy Shandset was returned and received on April 27, 2017, which was within the allotted return time frameAs such, a refund was processed as of June 3, T-Mobile regrets Ms***’s delay in receiving the refund
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Carlos T*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that they still do not agree about them finding a fault with my deviceI have attached pics which I sent T-Mobile showing that there is not damageI also received an email showing the liquid damage but the picture is not even my device. I am very happy they have remove the fees they have charged me, however I still believe that they are not taking responsibility for there actions on how they handles my case.I am attaching the email back an forth to T- Mobile Rep stating that the pictures they sent of the phone was not the correct phoneI also showed them the T-Mobile troubleshoot website that shows the correct pics of the liquid indicator and everythingI did not here back on this matterIt seems they are just acting like they are doing me a favor by removing the charges.I also have a copy of the video that I will allow you all to have showing me packaging up the device.I have attached the email from T-Mobile and my response.Sincerely, *** *** cell
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

June 22, 2017FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No*** T-Mobile Account No***To Whom It May Concern:T-Mobile USA, Inc
(“T-Mobile”) is in receipt of your correspondence dated June 10, 2017, regarding the above-referenced account T-Mobile regrets any inconvenience to Ms*** regarding the international charges applied to her account T-Mobile records confirm that between May 2, 2017, and June 1, 2017, mobile number ending in *** on Ms***’s account was utilized to contact Germany As such, Ms***’s billing statement dated June 2, 2017, included international long distance charges in the amount of $ T-Mobile regrets any inconvenience to Ms***However, Ms*** does not subscribe to an international long distance feature and as such was charged $per minute for the above long distance calls It is T-Mobile’s position that Ms*** was billed correctly for the long distance charges therefore they are considered valid.In an effort to amicably resolve this matter, on June 9, 2017, T-Mobile applied a credit of $as a courtesy to Ms*** to reduce her international long distance charges Ms***’s updated balance is $which is comprised of her monthly recurring charges for her billing statement dated June 2, and her remaining international charges It is T-Mobile’s position that Ms***’s remaining balance is valid and owing. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Martin G***Executive Response

October 5, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence
dated September 26, 2015, regarding the above-referenced file numberT-Mobile regrets any inconvenience Ms*** may have experienced in regards to her application for T-Mobile servicePlease note that in order to apply for T-Mobile service and per our Terms and Conditions, a credit check is required to complete the application processOur records confirm that Ms*** completed this application process on September 25, In an effort to amicably resolve Ms*** concerns, on October 2, 2015, T-Mobile instructed the credit bureaus to remove the credit inquiry to Ms*** credit reportPlease note that it may take up to days for Ms*** credit report to reflect thisT-Mobile regrets any inconvenience Ms*** may have experiencedPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms*** recent contact with our sales representativeBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCDiana J*** Executive Response

July 10,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 27, 2017, regarding the above-referenced accountWe are pleased to report that we have resolved this matter to Mr***’s satisfaction
T-Mobile regrets any inconvenience Mr*** experienced regarding our September iPhone TrapromotionOn September 9, 2016, and only for a limited time, T-Mobile offered new and existing post-paid customers the opportunity to upgrade their fully paid iPhone or new model for the iPhone or iPhone PlusBeginning September 15, 2016, customers were also required to change their rate plan to T-Mobile ONE to be eligibleWith this offer, qualified customers who purchased a new iPhone 32GB on an Equipment Installment Plan (“EIP”) and tradtheir fully paid iPhone 6, any model from any carrier would receive a tracredit and also monthly EIP bill credits to reduce the total cost of the new iPhone such that the phone is fully discounted after 24-months
T-Mobile records confirm that on September 17, 2016, Mr*** purchased an iPhone Gold device on our EIP programPer the terms of our EIP program Mr*** was not required to remit a down payment, however a payment of $was required at the time of purchase for the taxes on the retail cost of the equipment and the remaining balance was placed on 24-monthly installmentsAt the time of purchase Mr*** also surrendered an iPhone device for trade-inRegrettably as Mr***’s account was not on an eligible rate plan and the iPhone device surrendered for trawas received with the Find My iPhone feature enabled, Mr***’s account did not qualify for the promotion
T-Mobile contacted Mr*** and in effort to amicably resolve the matter as Mr*** did purchase an iPhone on EIP and process a traduring the qualifying time window, T-Mobile has closed the EIP for the iPhone deviceAs an additional courtesy to Mr***, T-Mobile has adjusted the current EIP monthly charge for this device in the amount of $Following this adjustment Mr***’s account reflects a current balance due of $Pursuant to the subsequent conversation Mr*** advised this matter is resolvedT-Mobile regrets any inconvenience
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jamen F*
Executive Response

November 10,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 2, 2016, regarding the above-referenced account.
T-Mobile records confirm that Mr*** canceled his account on February 10, when he ported his mobile number to another service provider. Mr***’s billing cycle ran from the 27th of one month to the 26th of the following month. Pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycle. Accordingly, Mr*** was billed through February 26,
Mr***’s final billing statement was generated in the amount of $for monthly service charges from December 27, through February 26, 2016, and equipment installment plan charges plus applicable taxes
A review of the account indicates that billing statements were sent to the address Mr*** supplied in to T-Mobile from July 25, through May 1, It is important to note that Mr*** updated his billing address on May 1,
As a result of continued non-payment, on May 26, 2016, the account was forwarded to a third-party collection agency, Diversified Consultants Inc. A collection fee of $was assessed to the account bringing the account balance to $
As a courtesy, and in an effort to amicably resolve this matter, T-Mobile has applied a credit to Mr***’s account on November 10, in the amount of $for the monthly service charges from December 27, through February 26, 2016, and equipment installment plan charges plus applicable taxes. In addition the collection fee in the amount of $will be removed bringing the account closed with a zero balanceFurthermore, T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus relating to this account. Please note that it may take up to days for Mr***’s credit report to be updated.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Christopher R***
Executive Response

November 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 20, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** *** ***, and that he has designated *** *** as an authorized user of the accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letterT-Mobile regrets any concern to Ms*** in regards to her recent handset orderT-Mobile confirms that on October 24, Ms*** placed an order for a Samsung Galaxy Gear SClassic on T-Mobile’s Equipment Installment Plan (“EIP”) optionEIP is a purchase option that T-Mobile offers customers to purchase handsets or accessories via equal monthly installmentsAt the time of order records confirm that Ms*** made a payment in the amount of $for the sales tax of the retail price, shipping, and SIM card starter kit and agrees to monthly installments of $Regrettably, at this time the accessory has not shipped and we currently do not have an estimated date of shipmentOn November 22, 2016, T-Mobile canceled Ms***’s order for the accessory, which can take hours for her account to reflect the change, and have started the refund of $In an effort to provide the Un-carrier experience T-Mobile has added an additional credit of $for a total refund of $to Ms***She is to allow seven to ten days for delivery of refund via a prepaid credit cardT-Mobile regrets any inconvenienceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCOscar T*** Executive Response

March 17, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated March 5, 2016, regarding the above-referenced accountT-Mobile regrets any concerns Ms*** experienced with her recent visit to our retail locationT-Mobile records indicate that on September 26, 2015, and October 14, 2015, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two Samsung Galaxy Tab devices, Samsung Galaxy Note accessories, and Samsung Galaxy SEdge accessoriesPlease be advised that from October 14, 2015, through November 3, 2015, customer who upgrade to select Samsung devices with EIP or JUMP! On Demand were eligible to receive a free Samsung Galaxy TabIt is important to note that T-Mobile does not have any records of free accessories being offered during this timeframe or notations of Ms*** being offered free accessoriesPlease be advised that on March 8, 2016, in an effort to amicably resolve this matter and as a courtesy to Ms***, T-Mobile closed out the above mentioned EIP without requiring any additional payment from Ms***Additionally, T-Mobile applied a credit in the amount of $for Ms***’s payments made to the above mentioned EIP from September 23, 2015, through February 22, Ms***’s account currently reflects a balance of $for monthly access charges from January 23, 2016, through February 22, T-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCWilliam B*** Executive Response