T-Mobile Usa Inc

July 3,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated June 29, 2017, regarding the above-referenced accountWe are pleased to report that we have resolved the matter to Ms***’s satisfaction
T-Mobile regrets that Ms*** has concerns regarding her recent accessory purchaseT-Mobile records reflect that on June 4, 2017, that Ms*** purchased an Otterbox handset cover at a cost of $plus applicable tax and a PureGear screen protector at a cost of $plus applicable taxThe total for these items was $and this amount was billed to Ms***’s accountT-Mobile records do not reflect this order was to be on our Equipment Installment Plan (“EIP”) or that the order was to be cancelled
However, as a gesture of goodwill and in an effort to amicably resolve the matter, on July 3, 2017, T-Mobile credited the amount billed to the account for these accessoriesMs*** may retain the items at no costWe regret any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
David T*** Executive Response

February 5, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No***To
Whom It May Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 23, 2018, regarding the above-referenced account. Please be advised that *** *** is an authorized user on *** ***’s account. Please note that we have made attempts to contact Ms***, which have proven unsuccessful. As such, T-Mobile will make every effort to address Ms*** concerns within this letter.T-Mobile regrets any concerns Ms*** has regarding receiving billing statements. Upon review of this matter, T-Mobile was unable to locate an account listing Ms*** as the billing responsible party using the information provided in her correspondence to your office. In order to investigate this matter further, T-Mobile will need the T-Mobile account number or the mobile number of the subscriber in order to locate the account. As such, T-Mobile is unable to investigate Ms***’ concerns until this information is provided. Therefore, T-Mobile considers this matter closed and will re-open the investigation once the documentation is provided. T-Mobile regrets any inconvenience to Ms***.Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Christopher R***Executive Response

December 19,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 11, 2016, regarding the above-referenced account. Please be advised that we have made several attempts to contact Ms***, which have proven unsuccessful. As such, T-Mobile will make every effort to address her concerns within this letter and will forward a copy to Ms***
We regret hearing of Ms***’s concerns with our Tablet on Us. Starting November 11, through November 20, 2016, eligible customers who purchase a LG G Pad, Samsung Tab E or Tab A on a GB or higher Mobile Internet plan could receive the tablet for free via promotional Equipment Installment Plan (“EIP”) bill creditsAdditionally, due to the overwhelming response to the offer, T-Mobile extended the promotion to include the dates from November 24, 2016, through November 29,
Our records reflect that on November 22, 2016, Ms*** activated three Mobile Internet lines of service on our T-Mobile ONE tablet rate planAt the time of activation Ms*** did not receive equipment with her activation but purchased three System Identifying Module (“SIM”) cards to activate the linesOn November 25, 2016, Ms*** took advantage of our Tablet on Us promotion, purchasing an LG G Pad in the store and placing a second order for a Samsung Tab E to be shipped to her mailing address
It is important to note that e-Signature authorizations by billed parties and/or authorized users are required for all new EIP device agreements processed in Customer Care and Retail (Ship-To) channelsOrders that require e-Signature acceptance are not considered final until e-Signatures have successfully been completedAs Ms*** e-Signature was not completed, her order was cancelled on November 29, We apologize if Ms*** was not fully informed of her requirements needed to complete the order
Nevertheless, it would be our pleasure to assist Ms*** in taking advantage of this amazing promotion for the above mentioned tablets and ask that she contact me directly at the number below within 30days of this letter to complete her order
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Christina S***
Executive Response

August 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 15, 2017, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is *** ***, and that she has designated *** *** as an authorized user of the account T-Mobile regrets any concerns Ms*** has experienced regarding future-dated payment arrangements made on the account. Our records confirm that on August 3, 2017, Ms*** set up a future-dated payment arrangement via www.T-Mobile.com wherein she scheduled a future dated payment to be made on August 13, 2017, in the amount of $165.72. T-Mobile records confirm that, on August 10, 2017, an automated message was sent to Ms*** to remind her of the forthcoming payment. Please note that payment arrangements which are set up with scheduled dates cannot be changed or deleted on the same date the payment is scheduled to be withdrawn. It is T-Mobile’s position that the payment was withdrawn in accordance to the payment arrangements accepted on August 3, Pursuant to Ms***’s request, on August 16, 2017, T-Mobile refunded the payment in the amount of $165.72. As a courtesy to Ms***, and in an effort to amicably resolve the matter, on August 17, 2017, T-Mobile applied a courtesy credit in the amount of $toward the account for the amount of the payment. The account remains active with a balance of $which consists of past due charges from the billing statement dated July 21, 2017, monthly access charges, monthly EIP charges, applicable taxes, and fees from the billing statement dated August 21, due on September 13, 2017. T-Mobile recommends that Ms*** contact Customer Care or visit www.T-Mobile.com for payment arrangement options to avoid service interruption. T-Mobile regrets any inconvenience to Ms***. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Brandon M*** Executive Response

August 10,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 1, 2017, regarding the above-referenced accountT-Mobile is pleased to report to your office that upon speaking with Mr***, we have resolved the matter to his satisfaction
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our retail location
T-Mobile regrets any concerns Mr*** experienced with his T-Mobile accountT-Mobile records confirm that Mr*** activated two SyncUp drive devices on June 24, 2017, on mobile numbers ending in *** and ***Mr*** purchased the two SyncUp drive devices through our Equipment Installment Plan (“EIP”) program, wherein he was required to remit a payment for the taxes on the full retail price, and agreed to monthly installments in the amount of $per deviceMr*** also paid $plus tax per SIM card upon activationT-Mobile records confirm Mr*** paid a total of $on the date of activation
It is important to note that Mr*** is billed by a system known as “bill current.” This means that charges for his rate plan are billed in advance of the service being provided and become due within that billing cycleT-Mobile has aligned our billing with the standard of all carriers which takes many factors into play including covering the costs associated with complying with porting regulations, simplification of final billing, and the billing system standard
Mr***’s billing statement dated July 14, 2017, reflects total charges of $in monthly access charges for services prior to July 14, 2017, and for services from July 14, 2017, through August 13, 2017, for the two SyncUp drive lines, and includes EIP charges of $per device
It is important to note that customers returning equipment may be assessed a restocking fee at the time the return is processedThis fee is disclosed in both our Terms and Conditions and detailed in our Return Policy, which is displayed in our retail locations as well as on-line at www.T-Mobile.com
On August 4, 2017, T-Mobile contacted Mr***, and discussed his concernsT-Mobile cancelled the two SyncUp drive mobile numbers effective that dayIn an effort to amicably resolve the matter, T-Mobile offered a total credit of $as a gesture of goodwill covering the costs associated with the purchase, previously billed charges, and upcoming prorated amounts on his next billing statement as the lines were cancelled during our phone conversationMr***’s account remains active with a credit balance of $Pursuant to our conversation, Mr*** considers the matter resolved, and has no further concernsT-Mobile regrets any inconvenience to Mr***, and we appreciate his business
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Adrianne F*
Executive Response

July 26,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 12, 2017, regarding the above-referenced account
We regret hearing of the complications Mr*** has recently experienced while attempting to return the equipment purchased for a full refundOur records indicate that on May 22, 2017, Mr*** visited a T-Mobile retail location and purchased an iPhone Black GB and an iPhone Gold GB in the amount of $plus taxes and fees for each deviceMr*** was also charged a $depositOur records indicate that a refund in the amount of $for the deposit was processed on June 16, and sent to the address on file
Upon speaking with Mr*** on July 20, 2017, we have confirmed that he is still in possession of both handsetsIn an effort to amicably address Mr***’s concerns, although outside the allotted return period, T-Mobile agreed to process a full refund for the devices with the understanding that Mr*** would return the two iPhone devices within days along with the accessories, in like-new condition, to the following address:
T-Mobile USA, Inc
C/O Felicia P***
P.OBox
Albuquerque, NM
T-Mobile recommends sending the handsets via the United States Postal Service as some delivery companies do not deliver to P.OBoxes, and to request a tracking number when shippingWe ask that Mr*** please include his account information, handsets, batteries and chargers within the box and that he disable the “Find my iPhone” applicationIf the handsets are damaged they will be returned to Mr*** and the charges for the devices will be considered valid
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our retail location
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Felicia P***
Executive Response

July 13, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated June 29, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience Ms*** may have experienced in regards to our Samsung Galaxy SBuy One Get One (“BOGO”) promotionThe promotion was as follows: from March 11, 2016, to March 17, 2016, postpaid customers who bought a Samsung Galaxy Sor Sedge could get another Sor Sedge of equal or lesser value for free (full retail price before taxes) when they activated a new line of service on the same accountActivations and device purchases could occur on different days but both needed to be completed between February 23, 2016, (when Samsung Galaxy Sand Sedge pre-orders started) and by end of day March 17,
T-Mobile records indicate on March 15, 2016, order number *** was placed for a Samsung Galaxy Sedge 32GB device for $before taxesOn March 16, 2016, order number *** was placed for a second Samsung Galaxy Sedge 32GB device for $On March 15, 2016, Ms*** also activated a new number ending in As such Ms*** did qualify for the promotion
On July 11, 2016, T-Mobile spoke with Ms*** and verified she met the above qualifications for the BOGO promotionWe offered to send her a prepaid refund card in the amount of $for the cost of one of the Samsung Galaxy Sdevices before taxMs*** accepted our resolution and was advised to please allow seven to ten business days to receive the prepaid MasterCard
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCDaniel R*** Executive Response

September 26,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 15, 2017, regarding the above-referenced accountT-Mobile is pleased to note that we have successfully resolved Mr***’s concern to his satisfaction
T-Mobile regrets any concern Mr*** had regarding the activation of an account under his name with T-MobileOn July 20, 2017, Mr*** purchased a Samsung Galaxy Jhandset on an Equipment Installment Plan (“EIP”) at a rate of $per month for monthsIn order to finance the handset, Mr*** activated a single line account with our T-Mobile ONE rate plan at a cost of $per month including tax and with the ONE Plus add on for $per month including tax
On August 15, 2017, Mr***, visited a retail location and paid off the remaining EIP balance in full for the Samsung Galaxy JhandsetOn August 27, 2017, Mr***’s account was suspended for non-payment of the first monthly balance of $On August 28, 2017, T-Mobile’s Financial Care department contacted Mr*** in an attempt to collect a payment and to restore his servicesT-Mobile records reflect that Mr*** advised our representative that it was not his intention of having serviceThe Financial Care representative canceled Mr***'s account on that day
Please be advised that Mr***'s bill cycle started on August 21, 2017, in turn posting a balance in the amount of $which revised the account balance to $
In an effort to amicably resolve Mr***’s concern, T-Mobile offered to waive the balance in full and issued a credit in the amount of $which in turn revised the account balance to zeroT-Mobile regrets any inconvenience this matter may have caused Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Juan C***
Executive Response

August 8,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 1, 2017, regarding the above-referenced accountPlease note upon contacting Ms*** on, August 4, 2017, T-Mobile has confirmed that *** *** and *** *** are one and the same
T-Mobile regrets that Ms*** has concerns with her final balance of $T-Mobile records indicate that on September 22, 2014, Ms*** activated her mobile number ending in Please be advised that as of December 23, 2014, Ms*** was subscribed to the Select Choice Unlimited Talk, Text, and 30MBs of Data rate plan for a monthly charge of $MsWilliams paid $per month for the unlimited data with 7GB of hotspot feature for her lineTherefore, Ms***’s monthly recurring rate plan and feature charges were $before tax
T-Mobile records confirm that Ms***’s billing cycle ran from the 23rd of the month to the 22nd of the following month, with payment due on the 15thT-Mobile records indicate that on April 16, 2015, MsWilliams’ account was cancelled when she ported her mobile number to another service providerT-Mobile provided MsWilliams with a final billing statement dated April 23, 2015, reflecting a balance of $188.73, which was due on May 15, This balance consisted of service charges, applicable taxes and feesPlease note that $was past due charges for monthly access for services rendered through April 22, 2015, applicable taxes and fees
Furthermore, T-Mobile records confirm Ms*** was provided with a revised final bill dated May 23, 2015, reflecting a balance of $722.52, which was due on June 15, This balance consisted of a non-return fee, restocking fee, applicable taxes and feesT-Mobile records further confirm that on July 28, 2015, the non-return fee was adjusted in full in the amount of $The credit reduced the account balance to $
As Ms***’s account remained past due, on June 25, 2015, the account was referred to Southwest Credit Systems for collection attemptsT-Mobile records indicate that as of February 27, 2016, Ms***’s account was reassigned to Enhanced Resource Centers
T-Mobile respectfully declines Ms***’s request to remove the account from collections and delete any negative credit reporting as the balance on the account is valid and owedHowever, upon speaking with Ms***, on August 4, 2017, T-Mobile credited the restocking fee in full as the device was confirmed to be returned and the account balance reduced to $Please note Ms*** was advised that she may make a payment toward the account balance by contacting T-Mobile Customer Care at 877-453-or Enhanced Resource Centers at 800-501-
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer Care teamT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Abigail ***-R*** Executive Response

Complaint: ***
From: *** *** [mailto:***@twc.com]
Sent: Tuesday, September 20, 8:AM
To: Complaints
Subject: Please help! Resolution never came for Complaint #***
Good Morning Revdex.com,
I find myself still in need of your help. My previous complaint
#*** was closed with the assumption that T-Mobile was going to refund the amount of $as per their reply on August 19th, 2016. I have not seen or heard from them since I was told to expect a MasterCard refund in the mail in 10-days. T-mobile tracks this the transaction
on their correspondence as Re:*** *** Your File No***
T-Mobile Prepaid NoXXX-XXX-***
The reason I had not responded any more to Revdex.com was waiting for the resolution to arrive. It has not. Please reopen this complaint until T-Mobile has actually sent the refund. I would appreciate help and correspondence to T-Mobile to Christina S*** Executive Response (the T-Mobile representative that answered the complaint) to brings conclusion to this transaction for all of us
Once again, I am;
*** ** *** *** *** *** *** *** *** ***

April 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA
Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 5, 2017, regarding the above-referenced account. We are pleased to report that we have addressed Mr***’s concerns to his satisfaction T-Mobile’s goal is to provide exceptional service for all of our customers, and we regret any concerns experienced by Mr*** during his equipment returnAccording to our records on December 29, 2016, Mr*** activated an account with the purchase of an Apple iPhone 6S Plus through our Equipment Installment Plan (“EIP”) Regrettably, on December 29, 2016, Mr*** cancelled his account when he ported his number to a new service providerIt is important to note that if customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statement. This information is disclosed within the EIP agreement provided at the time of purchase. Therefore, when the account was canceled on December 29, 2016, the remaining EIP balance of $was accelerated and posted to the final billing statement dated January 2, Our records further reflect that Mr*** returned the device to our retail location on January 3, However, due to an inadvertent system error, Mr***’s account was not adjusted accordingly for the remaining EIP balancePlease be advised that customers returning equipment may be assessed a restocking fee at the time the return is processed. This fee is disclosed in both our Terms and Conditions and detailed in our Return Policy, which is displayed in our retail locations as well as online at t-mobile.com. As stated in our Return Policy: “You will also be required to pay a restocking fee as follows: The restocking fee is $for advanced, data-focused devices that are designed for Web browsing (e.g., tablets, notebooks, etc.); the restocking fee is $for “smart phone” devices, which are high-end phones that are designed for Web and social media use in addition to standard phone features such as voice and text messaging; and for all other devices, the restocking fee is $(e.gbasic phone devices, data sticks, etc.).” Based upon the above, it is our position that the restocking fee assessed when Mr*** returned his device on January 3, 2017, was valid. Due to non-payment, on March 25, 2017, T-Mobile began the process of enlisting the assistance of a third party to collect the balanceMr***’s account was referred to Amsher Collection Services, Incto collect the balance of $consisting of the accelerated EIP balance and the prorated monthly access charges and taxes Nevertheless, on April 7, 2017, T-Mobile investigated Mr***’s concerns for the return and corrected the inadvertent system error by issuing a credit of $T-Mobile also issued a onetime credit of $for the prorated monthly service charges and taxes, leaving the account closed with a zero balanceIn addition, T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus relating to this account. Please note that it may take up to days for the credit report to be updated Finally, as a courtesy, and in an effort to amicably resolve Mr***’s concerns, we have also issued a refund for the $restocking fee in the form of a prepaid debt card to Mr***’s mailing addressHe should receive the card within business daysPlease note that on April 7, 2017, T-Mobile contacted Mr*** and presented this offer as resolution to their concerns which he has accepted and considers this matter resolved to his satisfaction Again, we apologize for the inconveniences this has caused Mr*** and genuinely appreciate his patience while we addressed his concerns Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Christina S*** Executive Response

Revdex.com: I spoke to a gentleman from the corporate office at T-MobileAlthough I don't agree with everything that he said I went ahead and paid the $ Even though I still cannot honestly say that I owed that money With that though they did take all negative reporting off of my credit report from their company So no I am not satisfied but the issue is resolvedI do not recommend T-Mobile services to anybody Your contract that they put out our sneaky and underhanded and their customer service is terrible.Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Please be aware, your company has confirmed receipt of the tablet and we do have the tracking number and proof of deliveryWe appreciate your prompt resolution of this matter.
Sincerely,
*** ***

December 6,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
*** *** *** ***
*** *** *** ***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 25, 2017, regarding the above-referenced account
T-Mobile regrets any concerns that *** *** may have regarding adding service to his Apple iPad tabletPlease be advised that T-Mobile offers the T-Mobile ONE Tablet rate plan for $a monthThis rate plan provides unlimited messaging and high-speed data service, plus a variety of Un-carrier benefits to postpaid customer tablets, data sticks and netbooksIn addition, please note that upon combining a Mobile Internet (MI) line with a Voice line of service, the MI rate plan automatically receives a $monthly discount reducing the monthly cost to $
Additionally, customers may enroll in the AutoPay feature to receive an additional $monthly discountAutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customerIt must be noted that T-Mobile does not offer free MI service
However, in an effort to amicably resolve this matter, upon speaking with *** *** on November 27, 2017, T-Mobile offered him two months of free MI service upon activating the MI lineT-Mobile asks that *** *** activate the MI line of service within days from the date of this letter to receive the two months of free service*** *** may contact us via email at ***@T-Mobile.com or at the number provided below when he completes the activation to receive the adjustmentsT-Mobile regrets any inconvenience to *** *** and we appreciate his business
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** ***

May 13,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ** *** ***
T-Mobile Account Name: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 4, 2017, regarding the above-referenced accountPlease note the account holder of record is Mr*** *** and Ms*** ** *** *** is listed as an authorized user on the accountT-Mobile is pleased to report we have successfully resolved Ms***’ concerns to her satisfaction
T-Mobile strives to provide all our customers with a world class experience and we regret any inconveniences Ms*** may have encounteredT-Mobile appreciates the feedback Ms*** has provided as it allows us to take the necessary steps to improve future customer experiencesT-Mobile also understands the importance of consistent billing statements and we regret learning of any confusion Ms*** may have experienced
T-Mobile records confirm that, on March 8, 2017, Mr***’ account was converted to the new T-Mobile ONE Tax Inclusive rate planWith T-Mobile’s new tax inclusive rate plans, all recurring taxes and fees for plans and all taxes on features added to these plans are included in the monthly service charge (“MRC")Please note that taxes and fees will still appear on the bill, however they are for reference only and are included in the total MRC of the plans
Because Mr***’ account has five active voice lines, the monthly MRC for the T-Mobile ONE Tax Inclusive rate plan is $Please note that Mr***’ account number is enrolled in AutoPay which is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customerCustomers enrolled in AutoPay and subscribed to a T-Mobile ONE rate plan receive a monthly bill credit of $per line reducing the monthly cost of the plan to $Additionally, the mobile numbers ending in ***, ***, and *** are subscribed to Premium Handset Protection at the cost of $per line of service for a total monthly cost of $
Starting January 22, 2017, eligible new and existing postpaid customers can receive $credits per line when they use GB of data or less in a billing period; this credit is referred to as KickBackT-Mobile has reviewed Mr***’ April billing statement and we have confirmed that KickBack credits were applied to three of the lines on the accountIt is important to note that these credits are based on monthly usage and can vary from month to month
Upon review of Mr***’ account, T-Mobile has found that the mobile number ending in *** was enrolled in the ONE Plus International feature for $per monthWhen combined with T-Mobile ONE Tax Inclusive, the ONE Plus International feature provides customers with additional unlimited Mobile Hotspot data along with the benefits of Stateside International TalkT-Mobile regrets to learn this was applied in error and we have confirmed that it was removed on May 3, Also, on that day, a credit of $was issued to offset the previously billed cost of the feature; the credit was applied to the May 8, billing statementT-Mobile offers our customers the ability to review their account billing activity and monthly billing statements by visiting the My T-Mobile website and we encourage Ms*** to use this tool in order to account for any variation in the monthly balance owed
T-Mobile spoke with Ms*** on May 11, and confirmed the above changes and adjustmentAdditionally, we discussed the most recent billing statement and have confirmed that the balance is as to be expectedT-Mobile has provided Ms*** with the below contact number as well as the email address [email protected] and asked her to contact me if she has any additional questions about her upcoming billing statement
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Liana G*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thanks for replacing my handset with a new and unlocked one
Sincerely,
*** ***

March 10, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated February 28, 2016, regarding the above-referenced accountT-Mobile regrets any concerns Ms*** experienced as to the billing of her accountT-Mobile records confirm that on December 15, 2015, Ms*** contacted our Customer Care team and requested a Change of Responsibility (COR)A COR is the process by which a mobile number or numbers move from the account of one person or business to the account of another person or businessIt is ultimately a change in the financial responsibility as the original holder ceases to be financially responsible for the number(s) and, if applicable, the equipment moved to the new accountPlease note that our records reflect that Ms*** requested a COR to be processed for her mobile numbers ending in ***, ***, and ***T-Mobile records confirm that Ms*** approved this CORAt that time, Ms*** was advised that the other users had to contact Customer Care within days to accept financial responsibility for the above-mentioned mobile numbersOur records indicate that the other users did not contact T-Mobile within that timeframe and as such, the COR could not be processedAs such, Ms*** would remain financially responsible for the entire accountT-Mobile records confirm that Ms*** contacted our Customer Care team on February 24, and canceled her accountMs*** account balance of $consists of monthly access charges from November 14, through February 24, As Ms*** did not request this cancellation until February 24, 2016, it is T-Mobile’s position that the account was billed properly, and that these charge are valid and owedNevertheless, as a courtesy to Ms*** and in an effort to amicably resolve this matter, on March 4, 2016, T-Mobile issued a credit in the amount of $to Ms*** account, thereby leaving the account closed with a zero balanceT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCWilliam B*** Executive Response

Complaint: ***
I am rejecting this response because:I’M VERY GRACEFULL FOR YOUR HELP, I’M TRYING TO SOLVE THIS MATTER WITH T-MOBILE PRECIDENTIAL TEAM, ASSISTANTE JUAN *** CALLED ME ON 2/2/I EXPLAIN TO HIM WHAT WHEN ON WITH CUST.SERVICE CLAIMING THAT *** NEVER SIGNED THE ACOUNT CHANGE IN HER NAME, HE RECEIVES EMAIL AND MONTHLY BILL FROM T-MOBILE HOW CAN THIS BE IF THEY CLAIM SHE NEVER SIGN THE CHANGES?? WHEN MRJUAN *** CALL ME, I GAVE HIM *** CELL NUMBER HE CALLED HER AFTER I TOLD HIM TO CALL AFTER 5:HE DID CALL HER BUT SHE WAS DRIVING BACK HOME AND COUN’T TALK AND DRIVE HE SAID THAT HE WILL CALL RIGHT BACK AND MAKE A WAY CALL WITH{COLLECTION AGENCY “CONVERGENT OUTSOURSING INCSW 39TH ST/PO BOX 800-903-TOTAL BAL WELL” HE NEVER CALL BACK. I’M IN A LINBO I DON’T HAVE OTHER WAY, I CALLED SOOOMANY TIMES WITH AND NO RESPONSE.HELP I NEED TO PUT A AND TO THIS NIGHTMAIRE
Sincerely,
*** ***

July 7, FILED ELECTRO***LLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No: *** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt
of your correspondence dated July 1, 2015, regarding the above-referenced accountPlease note T-Mobile has made several attempts to reach Mr*** which have proven unsuccessful, as such we will respond to Mr*** concerns below: T-Mobile records reflect that Mr*** purchased a Samsung Galaxy Note handset on March 29, By purchasing T-Mobile equipment, our customers receive a one-year Limited Warranty provided by the manufacturer of their deviceDuring the Limited Warranty period, customers are eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange ProgramAlternatively, customers can replace their device through a post-exchange program by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damagePlease be advised that with each handset purchase a set of Terms and Conditions including the Limited Warranty policy is providedThis Limited Warranty states the following: “…If your Device is replaced, T-Mobile or the Device manufacturer may choose to replace it with a functionally equivalent reconditioned, refurbished or pre-owned device.” T-Mobile records reflect that Mr*** participated in the Limited Warranty Exchange process on June 19, Please be advised that as a courtesy to Mr***, T-Mobile has agreed to offer a one-time courtesy credit to Mr*** in the amount of $100.00, should Mr*** which to take advantage of this offer he may contact me at the number listed below no later than July 31, T-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at the address below or *** *** *** Very truly yours, T-MOBILE USA, INC*** *** Executive Response

March 2, 2017 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA 98327 Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 20, 2017, regarding the above-referenced account. T-Mobile regrets that Ms*** was not satisfied with the amount of her billing statements. Ms***’s account was activated on November 27, with her mobile number ending in ***. On November 27, 2016, Ms***’s activated the mobile number ending in *** and each line was subscribed to our Simple Choice Norther American Unlimited Talk, Text and Data rate plan (with up to GB of high-speed data per line of service) for $per line of service. In addition, each of Ms***’s lines of service subscribed to the optional Premium Handset Protection (“PHP”) for $per line of service per month. Ms***’s mobile number ending in *** has been subscribed to the optional Simple Choice GB data and Hotspot feature for $per month. T-Mobile records indicate that Ms*** purchased an Apple iPhone GB Gold handset on November 25, with our Equipment Installment Plan (“EIP”). Ms*** was not asked to make a down-payment and she agreed to 24-monthly installments in the amount of $27.09. In addition, Ms*** elected to lease an Apple iPhone 32GB handset and agreed to pay 18-monthly installments in the amount of $with our JUMP! On Demand (“JOD”) leasing option. With Ms***’s two lines of service, and based on the services to which she subscribed to as of November 25, 2016, her monthly service charges totaled $per month, the PHP was $per month and her EIP and JOD totaled $per month for a total of $per month. From November 24, through November 27, 2016, customers that subscribes to an eligible rate plan with unlimited data, if they trada fully owned Apple, Samsung or LG from any carrier could get the iPhone free with monthly bill credits. On February 9, 2017, T-Mobile closed the EIP associated with the Apple iPhone GB handset for the mobile number ending in *** and credits in the amount of $were issued to the account for the previously billed EIP and service charges. In addition, on February 9, 2017, Ms***’s rate plan was changed to our Simple Choice North American Family rate plan for $per month; the rate plan change was effective February 28, 2017. Ms***’s lines of service both subscribe to the PHP feature for $per mobile number per month and her mobile number ending in *** still subscribes to our Simple Choice GB data and Hotspot feature for $per month. Since the EIP for the iPhone GB handset was closed and the rate plan change, Ms***’s monthly charges for service now total $with the optional data feature, $for PHP and $for the JOD lease installment, which is a monthly total of $plus taxes. On February 9, 2017, T-Mobile issued additional credits in the amount of $120.00, which is the difference in cost for service of $per month for a year. As of March 2, 2017, Ms***’s account reflects a credit balance of $22.19. Ms***’s billing statement that will be dated February 27, has not been released as of March 2, although it should be released any day. Unfortunately, Ms*** would like to cancel the accountMs*** may port her mobile numbers to another service provider, or she may contact Customer Care at 800-937-or by dialing from her handset to request cancellation. T-Mobile agreed to allow Ms*** to return both Apple iPhone GB handsets to my attention to have the account closed with a zero balance. Ms*** was advised to return both handsets free of physical or liquid damage and with the ‘find my iPhone’ function disabled in order for them to be accepted. The chargers are also required to be returned. Ms*** may return the handsets to the following address: T-Mobile USA, Inc.Attn: Ally Y***Menaul BlvdNE Albuquerque, NM 87107 Ms*** was asked to include her mobile number inside the box and T-Mobile suggests that she return the handsets via a traceable shipping carrier and that she retain a copy of the return tracking number for her records. Upon receipt of both handsets with all parts, in good condition as outlined above, T-Mobile agreed to credit all remaining account balances T-Mobile regrets any inconvenience to Ms***. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***. Very truly yours, T-MOBILE USA, INC. Ally Y***Executive Response