T-Mobile Usa Inc

April 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** *** T-Mobile Account Holder: *** ***Your File No*** T-Mobile Account No*** To Whom It
May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 16, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** *** ***, has designated *** *** as an authorized user of the accountT-Mobile records indicate that on November 29, 2015, Mr***’s account was opened with five lines of serviceUpon starting service, Mr*** elected to port his numbers from *** to T-MobileIt should be noted that at the time of the port, Mr*** requested that all five of his *** numbers be ported however due to an inadvertent error, only four lines were ported in to T-MobileThe fifth line was created as a new number for a mobile broadband lineAs such it left a line active with *** that Mr*** was responsible for payingAccordingly, Mr*** is requesting that T-Mobile reimburse him for all charges he has paid for the line in question from the time the port in was requestedPlease note that T-Mobile has been in contact with Mr*** on numerous occasions, and has requested that Mr*** either fax or email his *** billing statements that reflect the charges in disputeAs of the date of this letter T-Mobile has yet to receive the above mentioned billing statements from Mr***T-Mobile is happy to grant Mr***’s request for reimbursement however we require the above mentioned *** invoicesIn order to remain eligible for this offer, Mr*** will need to provide our office with the requested documentation within days from the date of this letterWe look forward to hearing from him and resolving his concerns in fullBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCJames HExecutive Response

December 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated December 10, 2016, regarding the above-referenced accountT-Mobile regrets any concerns Ms*** experienced upon activating serviceOn November 1, 2016, Ms*** visited one of our retail locations and activated service for three voice lines with the T-Mobile ONE rate plan for $for the first two lines, and $for the third lineAdditionally, our records indicate Ms*** activated a Mobile Internet line with the T-Mobile ONE Tablet plan for $per month when combined with a at least one voice linePlease note that Ms*** enrolled in AutoPay which, with the T-Mobile ONE rate plan, offers customers a $discount per line per monthFurther, T-Mobile records indicate Ms*** qualified for and took advantage of our Equipment Installment Plan ("EIP") offering with the purchase of a Samsung Galaxy Tab E tabletAccordingly, Ms*** was asked to make a down payment in the amount of $and agree to a series of monthly installments in the amount of $Please be advised that the promotional credits can take up to two complete billing cycles to appear on a customer’s accountAt the time of Ms***’s activation of service, T-Mobile was offering a promotion where customers that selected the T-Mobile ONE rate plan with four lines could receive the fourth line at no additional cost after monthly promotional bill creditsFurther, T-Mobile was also offering customers who purchased a Samsung Galaxy Tab E tablet utilizing our EIP offering and selected the T-Mobile ONE Tablet plan would be eligible to receive the Tab E at no cost after promotional bill credits of $per monthAs Ms***’s account fulfills the requirements of the promotional offer for the fourth line free, Ms*** is scheduled to receive a promotional bill credit in the amount of $per monthIn addition, as Ms***’s Tab E purchase fulfilled the requirements for the Tab E promotional offer detailed above, her account is receiving the promotional credits in the amount of $per monthFurther on November 1, 2016, Ms*** was sent her first billing statement in the amount of $which consisted of monthly recurring charges for services from November 1, through December 1, with a due date of November 22, Please note that this statement did not include the promotional credits as detailed above as they can take up to two billing cycles to applyOn November 21, 2016, Ms*** contacted our Customer Care Department regarding the fourth line free promotionMs*** was advised of the time frame to receive the promotional creditsAs a courtesy, T-Mobile issued a credit in the amount of $Furthermore, T-Mobile records indicate that on November 28, 2016, payment arrangements were made with Ms*** with regard to her outstanding balanceAs a courtesy, T-Mobile issued a credit in the amount of $for the current billing cycle promotion and an overdraft fee assessed to Ms***Ms*** agreed to a payment in the amount of $on December 8, Please note that if a customer defaults on a payment arrangement that has been agreed to, then collection action automatically resumes on the accountThis means that the account may be suspended, cancelled or assigned to a third party collection agencyAdditionally, Ms*** requested to be unenrolled from the AutoPay feature at that timeOn December 1, 2016, Ms*** was sent a billing statement in the amount of $which consisted of a past due balance of $and current monthly recurring charges of $due on December 22, The balance was for services from December 2, 2016, through January 1, 2017, as well as adjustments of $On December 2, 2016, Ms*** remitted two payments totaling $towards her account balanceOn December 3, 2016, T-Mobile records indicate Ms*** remitted an additional payment of $As such, Ms***’s payment arrangement was fulfilledAfter speaking to Ms*** on December 17, 2016, she was advised of the promotional enrollment timeframesAs a courtesy, T-Mobile offered a credit of $for the fourth line free promotion, the Tab E promotion, as well as the AutoPay discount that was not applied while she was enrolledMs*** accepted this offerAs of the date of this correspondence, Ms***’s account reflects a balance of $248.06, and she remains unenrolled in the AutoPay featurePlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent visit to our retail location and calls to our Customer CareT-Mobile regrets any inconvenience Ms*** may have experiencedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCRonnie A*** Executive Response

May 18,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 14, 2017, regarding the above-referenced accountWe are pleased to report that we have resolved this matter to Ms***’s satisfaction
T-Mobile sincerely regrets any inconvenience Ms*** experienced regarding the restoration fees billed to her accountT-Mobile records confirm that Ms***’s payments that were due on March 16, 2017, and also April 16, 2017, were not received on timeT-Mobile provided Ms*** with text messages and billing notifications providing the payment due dateAs payment was not received timely, T-Mobile suspended the account’s ability to place outbound callsAs stated in our Terms and Conditions, if we suspend a customer’s service and then later reinstate it, a fee may be assessedTherefore, when Ms*** made the payments on April 16, 2017, and May 15, 2017, the account was reactivated, and the account was assessed a $restore from suspension fee per line of service
T-Mobile contacted Ms*** on May 18, 2017, and in effort to amicably resolve this matter, T-Mobile agreed to adjust the restoration fees for April and May of Following the adjustment of $180.00, the account currently reflects a balance due of $
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jamen F* Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***-***

March 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt
of your correspondence dated March 12, 2016, regarding the above-referenced accountPlease be advised that we have made several attempts to contact *** ***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letter T-Mobile regrets any concerns *** *** experienced regarding her recent handset purchaseOur records indicate that on December 5, 2015, *** *** entered into a Jump! On Demand lease with the purchase of a Samsung Note Gigabyte devicePlease be advised that JUMP! On Demand is a leasing, not purchasing, program that breaks a phone’s cost down into equal monthly payments with zero down upfrontOnce customers are in JUMP! On Demand, they can swap out for a new phone up to three times per year without having to pay to upgradeIf customers don’t upgrade (swap), at months they will have the choice to either trade in or buy the phone for the remaining balance of what it would cost at full retailThe Jump! On Demand lease program is not recommended for customers who want to keep their equipment for an extended period of time and T-Mobile regrets any misunderstanding at the time of *** ***’s visit to the T-Mobile storeIn an effort to amicably resolve this matter, T-Mobile has agreed to create a new Equipment Installment Plan for *** *** in the amount of $779.99, the purchase price of the Samsung Galaxy Note 5, and to remove the Jump! On Demand lease charges from her T-Mobile accountAdditionally, T-Mobile has agreed to apply an adjustment of $to *** ***’s new Equipment Installment Plan which represents the monthly charges *** *** has paid towards her equipment thus farT-Mobile requests that *** *** contact me at the number listed below to accept our offerBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCMartin G*** Executive Response

June 3, 2015FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA 98327 Re: *** *** *** Your File No*** T-Mobile Prepaid NoXXX-XXX-*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondencedated May 28, 2015, regarding the above-referenced account In an effort to resolve this matter amicably, T-Mobile spoke with Ms.*** on May 28, and resent the mobile device unlock code with instructionsto unlock the handset. T-Mobile regretsany inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaintagainst T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, pleasefeel free to contact me at the address below or *** *** *** Very truly yours, T-MOBILE USA, INC. *** **Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and agree that the issue has been resolved satisfactorilySincerely, *** ***

May 19,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 6, 2017, regarding the above-referenced accountT-Mobile is pleased to inform you that upon speaking with Mr***, he confirmed that his concern has been resolved to his satisfaction
T-Mobile regrets any inconvenience Mr*** may have experienced in regards to the return and billing of his LG VdeviceOn November 17, 2015, T-Mobile records indicate Mr*** initiated a lease for an LG Vdevice with IMEI number ending in *** on our JUMP! On Demand (“JOD”) lease offer at a total price of $At the time of signing, Mr*** was not required to remit a capital cost reduction payment; however, he agreed to 18-monthly lease payments of $After which, Mr*** would have the option to return the device or purchase it for the purchase option priceAdditionally, T-Mobile records indicate Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a second LG Vdevice with IMEI number ending in *** at a total purchase price of $EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in 24-monthly installment paymentsMr*** was not required to remit a down payment; however, he agreed to a series of 24-monthly installment payments in the amount of $
On December 6, 2016, T-Mobile records indicate Mr*** initiated a lease for an LG Vdevice with our JOD lease offer at a total price of $plus applicable tax and was trading in his LG Vdevice with IMEI ending in ***At the time of signing, Mr*** was not required to remit a capital cost reduction payment; however, he agreed to 18-monthly installment lease payments of $Please be advised that JOD customers are required to trade in a device at the time of purchasing a new device
T-Mobile records confirm the LG Vdevice Mr*** purchased on EIP with IMEI ending in *** was intended to be used as the trade in device for the aforementioned LG V20; however it was not traded in at the time the lease was initiated for the LG VdeviceOur records confirm it was received on April 25, Accordingly, T-Mobile billed Mr*** the monthly installment payment of $until it was received
In Mr***’ correspondence to your office, he states that he only purchased one LG Vdevice but was being charged for twoAs outlined above, Mr*** purchased two LG Vdevices and was billed for both devicesPlease note the LG Vdevice with IMEI number ending in *** does not reflect as being returned to T-Mobile but also does not reflect usage on Mr***’ account
As such, in an effort to amicably resolve Mr***’s concern, on May 12, 2017, T-Mobile closed the EIP for the LG Vdevice with IMEI ending in *** which now reflects a zero balance and applied an account credit in the amount of $Additionally, on May 17, 2017, T-Mobile closed the JOD lease agreement for the LG Vdevice ending in *** and applied an account credit in the amount of $which resulted in a balance due of $on June 3,
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’ recent contact with our Customer CareT-Mobile regrets any inconvenience this may have caused Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Carlos T*** Executive Response

Revdex.com:
Thank you so muchBut after I told the company I filed a complaint they quickly resolved the problem and removed the chargesYou can cancel the complain

July 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 25, 2017, regarding the above-referenced account. T-Mobile regrets that Ms*** had concerns with the information that she received recently when she called Customer Care. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer Care T-Mobile was able to speak with Ms*** on July 6, and we discussed her concerns with her recent experiences with Customer Care and we went over her billing concerns; in detail. Ms***’s account is currently active with two mobile voice lines of service and one Mobile Internet (“MI”) line of service. Ms***’s account subscribes to our T-Mobile ONE Family All in One promotional rate plan, with taxes included, for $per month for two lines of service. Ms***’s voice lines ending in *** and *** each subscribe to the optional Premium Handset Protection (“PHP”) with Mobile Security for $per mobile number per month. Ms***’s MI line of service ending in is subscribed to our T-Mobile ONE Tablet plan for $per month. However, since Ms*** has at least one active voice line of service with the MI line of service, she receives a monthly billing discount in the amount of $per month toward the MI monthly access charge. For the monthly access charges and optional PHP monthly charges, Ms***’s monthly billing statement is $159.00. Ms*** also has a total of eight Equipment Installment Plans (“EIP”) and one JUMP! On Demand lease, the monthly equipment charges total $153.38. With the monthly equipment charges, monthly rate plan charges and optional PHP, Ms***’s monthly billing statement totals $312.38; before additional usage charges and fees. T-Mobile reviewed Ms***’s billing statements and confirmed that she is being billed accurately for the services to which she subscribes. T-Mobile reviewed Ms***’s account and since May 2017, courtesy credits totaling $have been issued to Ms***’s account from Customer Care for her previous concerns. T-Mobile respectfully declined to issue additional courtesy credits to Ms***’s account. T-Mobile appreciates Ms***’s business and we regret any inconvenience that she may have experienced Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Ally Y*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

January 26, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No*** T-Mobile Account No***To Whom It May Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence January 6, 2018, regarding the above-referenced account. Please be advised that T-Mobile made attempts to contact Ms*** and we were able to speak with her on January 25, 2018. T-Mobile is pleased to inform you that upon speaking with Ms***, she confirmed that her concerns have been resolved to her satisfaction.T-Mobile regrets any ongoing concerns Ms*** had regarding the account and we appreciate the opportunity to address her concerns. T-Mobile records indicate that on September 29, 2017, Ms*** activated the account and is subscribed to the T-Mobile ONE Taxes Included rate plan at a cost of $per month which includes two voice lines of service, unlimited messages, unlimited minutes, and unlimited data at up to 4G/LTE speeds depending on device capability. Please be advised Ms*** is eligible for a $per month per line discount if she is enrolled in the AutoPay feature, which at this time, T-Mobile records indicate that she is not enrolled. Ms*** presently has two active voice lines of service with mobile numbers ending in and 0695. Additionally, Ms*** elected to add the Premium Device Protection feature at a cost of $per month to the mobile numbers ending in and 0695. Therefore, Ms***’s monthly recurring charges are $per month plus applicable taxes, fees, added features, and equipment. It is important to note that the rate plan Ms*** is subscribed to is not eligible for a military discount. In Ms***’s correspondence to your office T-Mobile records indicate that on September 30, 2017, Ms*** qualified for and took advantage of T-Mobile’s EIP offering. Ms*** purchased a ZTE ZWQuartz Smartwatch for the total purchase price of $plus applicable taxes and fees. At the time of purchase, Ms*** was required to remit a down payment in the amount of $144.00; and, she agreed to a series of 24-monthly installments in the amount $2.00. It is important to note that upon speaking with Ms***, she stated that the ZTE ZWQuartz Smartwatch was purchased fraudulently by someone she is acquainted with. As such, in cases where the account holder of record claims they did not purchase the equipment, T-Mobile requires that party to file a police report naming the responsible party. This may be sent to my attention at the address listed below, faxed to 505-998-3796, or emailed to carlos.t***@T-Mobile.com. Upon receipt, T-Mobile will review this matter further and apprise Ms*** of our findings.T-Mobile Fraud ManagementSE 38th St #089Bellevue, WA 98006Should Ms*** have any questions regarding the account or the information provided, she may contact our office at the number listed below, or our Customer Care at 800-937-8997. T-Mobile regrets any inconvenience to Ms***.Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Carlos T***Executive Response

Tuesday - August 14, 2017 To: Revdex.com Northwest First of all, thanks Revdex.com for taking this complaint. For me, this issues has been resolvedI am satisfied that I have my phone back and not paying anything and that’s all I wanted T-Mobile had given me choices either Samsung or Samsung 7-Edge as replacement, and I choose Samsung 7-Edge and I am using the cell phone now. Also they gave me credit of $113.00.“ T-Mobile records confirm that, on July 22, 2017, Ms*** utilized our Equipment Installment Plan ("EIP") with the purchase of a Samsung Galaxy Shandset for an amount of $750.00. Ms*** remitted a down payment of $and agreed to a series of monthly installments of $30.00.”The above quote in red letters from T-mobile response is not accurate: My counterpart: the salesperson in that particular store didn’t discuss in the beginning of the transaction that I had to pay $cash as part of the traor I had to pay $as monthly installment for months As you know my old phone Swas fully paid in Aug 2016. I will not going back to that store anymore. Revdex.com, I really appreciated you take this matter seriously. Overall, this issue had been resolved. Sincerely yours, *** ***
*** *** *** **
*** ***

Complaint: ***
I am rejecting this response because: The new plan is not what T-mobile told me as far as streaming and unlimited data in addition my ex insists that er equipment was removed from my account and is on hers as we have requested over a dozen timesshe is insisting she is paying for it on her account yet it is still on mine in addition I was chardged dollars for her account in this billing cycle
Sincerely,
Richard L***

April 3,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 25, 2017, regarding the above-referenced account
T-Mobile regrets Mr***’s concerns regarding his account billingOur records confirm that on November 25, 2016, Mr*** qualified for and participated in our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone device and a LG Kdevice
T-Mobile records indicate that on February 23, 2017, Mr*** initiated an EIP early payoff for the Apple iPhone device and LG Kdevice with payments totaling $As of that date, the remaining EIP balances for the two devices were paid in fullHowever, it is important to note that the $EIP early payoff did not include the $in EIP charges assessed on the billing statement dated February 8, as the bill was created prior to the EIP payoff
Mr***’s billing statement dated February 8, totaling $consisted of monthly access charges for the billing period of February 9, 2017, through March 8, 2017, the above mentioned monthly EIP charges of $32.30, and applicable taxes and fees which had a due date of March 1,
Please be advised that on February 25, 2017, Mr*** canceled his account when he ported his mobile numbers to another service providerThe following billing statement dated March 9, 2017, consisted of a past due balance of $146.85, systematic account credits totaling $for service charges after the date of cancellation on February 25, 2017, and new charges totaling $for usage charges and applicable taxes and feesIncluding the past due balance, credits for service charges, and new charges, Mr***’s total balance due was $It is T-Mobile’s position that the $balance, assessed for the billing period of February 9, 2017, through February 25, 2017, is valid and owed
Further review of the account confirms that at the time Mr*** initiated an EIP for the above mentioned LG Kdevice, T-Mobile was offering the Fall LG Smartphone promotion which provided customer who purchase an LG Kdevice at no cost after monthly EIP credits on a qualifying rate planRegretfully, as Mr*** was not on a qualifying rate plan, he did not meet the requirements for the Fall LG Smartphone promotion
However, as a one-time courtesy and in an effort to amicably resolve this matter, T-Mobile has agreed to waive the remaining $balanceAccordingly, as of the date of this letter, Mr***’s account remains closed with a zero balance
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our retail location
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Alberto V***
Executive Response

October 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated October 6, 2015, regarding the above-referenced accountT-Mobile regrets any inconvenience that Ms*** may have experienced regarding her billingT-Mobile records confirm that on September 23, 2014, Ms*** was sent a Cellspot signal booster in an attempt to resolve issues she was experiencing with coveragePlease be advised that T-Mobile has completed an investigation, and has determined that we did not receive the signal boosterPlease note that the Cellspot signal boosters are T-Mobile owned devicesHowever, if not returned upon cancelation of service, there is a $non-return fee that is assessed to the accountAs T-Mobile records confirm that the signal booster was not received, Ms*** account was correctly assessedIn an effort to amicably resolve Ms*** concerns, T-Mobile has issued a credit in the amount of $325.00, equivalent to the non-return fee referenced abovePlease note that Ms*** account remains cancelled with a zero balanceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCRuben A*** Executive Response

July 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: ***
*** Your File No*** T-Mobile Prepaid NoXXX-XXX-*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 15, 2017, regarding the above-referenced prepaid number. T-Mobile is pleased to report that Mr***’s concerns have been addressed and resolved to his satisfaction T-Mobile regrets any inconvenience to Mr*** regarding his handset exchange. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Customer Care T-Mobile records reflect that Mr*** purchased his Samsung Jhandset on July 28, 2016. Provided with that purchase was a one-year limited warranty offered by T-Mobile on behalf of the handset manufacturer during which the handset may be approved for an exchange following the appropriate troubleshooting with Customer Care. For our pre-paid customers and those customers subscribed to the Simple Choice No Credit Check rate plans, T-Mobile offers a post-exchange process which requires customers to return their non-working equipment to the Return Center and then, upon receipt and scanning of the non-working handset in the Return Center, that customer receives a replacement handset in the mail. Please note that it typically takes approximately days from the date the non-working handset is scanned into the Return Center for a replacement to be shipped. If the Return Center does not receive the equipment within days of Customer Care placing the order for a replacement, the order is cancelled. T-Mobile records do not confirm Mr***’s handset has been received at the warehouse and as such a replacement has not been sent to Mr*** As a gesture of goodwill and in an effort to amicably resolve this matter, on July 18, 2017, T-Mobile provided a free Samsung Jhandset to Mr***. Mr*** should receive the handset within five to seven business days. T-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Mercedes V*** Executive Response

August 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: ***
*** Your File No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 17, 2017, regarding the above-referenced file number. Please be advised after several attempts, T-Mobile was unsuccessful in reaching Ms***. Please be advised that T-Mobile takes account security very seriously, therefore in order to protect our customer's privacy and personal information, T-Mobile restricts how customers can obtain information or make changes to accounts. Investigation of this issue has confirmed that Ms*** is not an authorized user on the account which is associated with the mobile number she provided. Please be advised that the account holder of record may add Ms*** to the account by contacting T-Mobile Customer Care hours a day at 1-800-937-8997. Additionally, the account holder may have one of the authorized users on the account contact me at the number below to discuss this matter further. T-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Nicole C*** Executive Response

December 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated November 29, regarding the above-referenced accountT-Mobile certainly regrets to hear that Ms*** has concerns about the Equipment Installment Plan (“EIP”) payoff payment made to her account and how that payment has impacted the account balancePlease note that when a customer initiates an EIP payoff and remits an additional payment toward their outstanding EIP, the payment is posted to the account immediately and impacts the outstanding balance at that time while the associated charge to close the EIP does not generate and post to the account balance until the end of the billing cycleMs*** contacted T-Mobile on November 30, 2016, at that time our Customer Care team explained the EIP payoff and as a courtesy applied a credit totaling $80.56, reducing her balance to $77.01, due December 17, This credit was applied in order to amicably resolve Ms***’ concerns with EIP payoff confusionAdditionally, in a further effort to resolve Ms***’ concerns, upon speaking with her on December 5, 2016, T-Mobile removed the remaining balance owed on her Samsung OnPlease note the EIP was closed with no balance owed on the device, allowing Ms*** to keep the Samsung OnT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCSharon B*** Executive Response

March 21,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 10, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience to Ms*** regarding her account suspension and her financial account being overdrawnT-Mobile records confirm that Ms***’s billing cycle ran from the 20th of the month to the 19th of the following month, with payment due on the 12thPursuant to T-Mobile policy, customers may be suspended when payment in full is not received by the payment due dateCustomers can make a payment via electronic check or credit card, online, over the phone either through the Interactive Voice Response (“IVR”) or with Customer Care or in person at one of our local retail store locations or by mailing it to the payment lockbox address on their billing statement remittance slip
T-Mobile provides Ms*** with calls, text messages and a billing notification providing the payment due dateAs payment was not received timely, T-Mobile suspended the account’s ability to place outbound callsAs stated in our Terms and Conditions, if we suspend a customer’s service and then later reinstate it, a fee may be assessed
T-Mobile records indicate Ms***’s current balance is $which includes her unpaid monthly recurring charges from her November 20, 2016, billing statement through her current billing statement dated February 17, Please note, that Ms*** has carried a past due balance on her account for several months
In reviewing her account, Ms*** has a pending credit of $for her restore from suspension fees which were applied to her billing statement dated February 20, As such, Ms***’s balance will be updated to $once the credits have been appliedFurthermore, Ms***’s account was suspended on March 9, 2017, for non-paymentAs Ms***’s past due balance is considered valid and owing, it is T-Mobile’s position that she must remit payment in full to restore service to her account
T-Mobile has extensively reviewed Ms***’s account and unfortunately was unable to substantiate her claim of making a payment arrangement prior to her account suspensionFurthermore T-Mobile has found that Ms*** has failed or deleted her last payment arrangements
Lastly, Ms***’s last payment was remitted on February 10, 2017, in the amount of $However, T-Mobile has no notations of Ms*** contacting T-Mobile to dispute her payment or any other payment remitted prior to February 10, Ms*** may contact me directly at the number listed below to provide further details about her disputed paymentT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Martin G***
Executive Response