T-Mobile Usa Inc

Complaint: [redacted]I am rejecting this response because:
In addition to the problem with receiving an alert that the discount was expiring, and failing to process the request on at least three different occasions after sending the pay stub to T-Mobile, I have been alerted that my wife's phone line is being charged $3.99 a month for a warranty. We only signed up for a warranty on my phone line, since it would be ridiculous to sign up for one on hers. Her phone is worth about $30 retail. Therefore, over the course of a year, we would be paying more in a warranty charge than what her phone is worth. Moreover, we've been advised we are being charged $4 for "lookout security," another service we never signed up for and has yet to be explained by T-Mobile. We are requesting refunds for the $3.99 warranty charge on her phone each month the charge was assessed. Finally, we are requiring an explanation for the $4 "lookout security" charge. This has yet to be explained by Ruben despite my wife asking for an explanation, nor has he addressed the $3.99 warranty charge even though she addressed this problem via e-mail. I have made a screen print of the e-mail sent to Ruben back on 10/28/2015 requesting a bill credit and explanation for these problems. If this is not resolved to our satisfaction, we will need to turn this complaint over to the Attorney General's office.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:The device is still not unlocked.  If they cannot unlock the device they should replace it with an identical unlocked Samsung Galaxy 6.  Or select one of their stores in my neighborhood to unlock it and I will take it into them.Sincerely,  [redacted]

March 22, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98*27 [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated March 8, 2016, regarding the above-referenced account. T-Mobile regrets any concerns Ms. [redacted] may have experienced with her account. T-Mobile records indicate that Ms. [redacted] account was canceled on January 2, 2016, when she elected to port her mobile numbers ending in [redacted] and [redacted] to another carrier. On January 28, 2016, Ms. [redacted] was mailed a final billing statement in the amount of $93.31 which was due on February 21, 2016. When the account was activated with T-Mobile, a copy of our Terms and Conditions were provided to Ms. [redacted]. Please note that pursuant to Terms and Conditions, T-Mobile may contact customers by written notice or electronically such as by phone, email, voicemail or text messaging. As the account remained past due, an additional billing statement was mailed out to Ms. [redacted] advising that she had a past due balance of $93.91, additionally Ms. [redacted] received potential collection notifications for the outstanding balance. On March 2, 2016, a payment of $93.31 was received and posted to Ms. [redacted] account, bringing it to a zero balance. On March 11, 2016, T-Mobile contacted Ms. [redacted] and advised her that the collection notices where sent prior to her payment being received. Ms. [redacted] was advised once her account was paid, all collection activity ceased and her account reflected a zero balance. Furthermore it should be noted that her account was not referred to an outside third party collection agency and that no negative reporting has been reported to the credit bureaus. Ms. [redacted] was satisfied with the resolution. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Robert R[redacted] Executive Response

Revdex.com:I received  a call from Kimo C[redacted]/T-Mobile who courteously apologized for the error that was made and stated he would be reversing the charges and closing the case, and ensuring it would not be getting reported to Collections.  He did state that I could receive one more bill, because they may have already gone out, but the following month it would be rectified.  Customer service with T-Mobile was great when I was able to talk to a person.  From the store where I purchased service, to the people I spoke to when I cancelled my service.  The only problem, was the people I spoke with earlier about canceling my service and ended the billing, failed to return calls as they promised.  Therefore charges for service on the tablet continued. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although the issue has not been resolved as of yet, I am giving T-Mobile another chance to correct these issues. If the issue remains to be an issue on my next billing statement I will open another formal complaint with the Revdex.com. Sincerely, [redacted]

November 4, 2015 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] T-Mobile Account Holder: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May...

Concern: T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated October 26, 2015, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is Ms. [redacted], and that she has designated Ms. [redacted] as an authorized user of the account. T-Mobile regrets hearing of Ms. [redacted]’ concerns with the recent account changes she completed and that following the changes her billing statements were not what she expected. We also regret hearing of any issues Ms. [redacted] experienced with the iPhone 6 handset order completed in September 2014. T-Mobile records confirm that account holder [redacted] activated service with three lines of service ending in [redacted], [redacted] and [redacted]. Ms. [redacted] elected T-Mobile's Simple Choice Family Unlimited Talk, Text rate plan $100.00 for up to 4 lines with 2.5 GB of data each and chose to add the optional $10.00 JUMP! feature which includes the Premium Handset Protection (“PHP”) to each line of service. In review of Ms. [redacted]’ account, her account changes confirm that on August 30, 2015, pursuant to [redacted]' request T-Mobile changed the rate plan Simple Choice Family Unlimited Talk, Text rate plan $100.00 to the new Simple Choice North America Family rate plan which offers unlimited talk, text and 10 GB of data per line for $100.00 for the first two lines and $20.00 each additional line. It is important to note that these changes increased Ms. [redacted]’ monthly service charges by $20.00 plus applicable taxes and fees. T-Mobile accounts are billed by a system known as “bill current”. This means that charges for a customer’s rate plan are billed in advance of the service being provided and become due within that billing cycle. Please be advised that every time a customer makes a change on a feature or rate plan, the billing statement following the changes will be charged for the current month as well as the following month, at the same time the bill will include any necessary adjustments from the services paid in advance prior the completion of the changes. Ms. [redacted]’ billing cycle runs from the 21st of one month to the 20th of the following month. T-Mobile records confirm that the rate plan change completed on August 30, 2015, was backdated which was effective August 21, 2015. At this time, T-Mobile automatically credited Ms. [redacted]’ account for the service charges she had remitted payment in advance for the Simple Choice Family Unlimited Talk, Text rate plan for the periods from August 21, 2015, through September 20, 2015, and generated new service charges under the new Simple Choice North America Family rate plan. As Ms. [redacted]’ chose a rate plan that was $20.00 more per month as indicated above, and the changes were backdated on Ms. [redacted]’ billing statement dated September 21, 2015. T-Mobile assessed a $20.00 add a line charge for the periods from August 21, 2015, to September 20, 2015, and $20.00 for the periods of September 21, 2015, through October 20, 2015. Therefore, Ms. [redacted]’ September 21, 2015, was higher than normal due to the backdating of the additional line as indicated above. Please be advised that on September 24, 2015, T-Mobile issued a one-time courtesy credit to Ms. [redacted]’ account in the amount of $73.39 for the inconvenience. Records further confirm that on September 24, 2015, Ms. [redacted]’ contacted T-Mobile and requested that she be changed to her old grandfathered Simple Choice Family Unlimited Talk, Text rate plan for $100.00. Please be advised that on the following date September 25, 2015, Ms. [redacted]’ called back to T-Mobile Customer Care and requested to have her rate plan change back to the new Simple Choice North America Family rate plan. Pursuant to Ms. [redacted]’ request T-Mobile completed the rate plan change and made it effective at the start of her current cycle which began on September 21, 2015. Based on the changes mentioned above Ms. [redacted]’ billing statement dated October 21, 2015, included charges for the period from September 21, 2015, through November 20, 2015. Please note that this caused Ms. [redacted]’ billing statement to be higher than a normal billing statement reflecting a balance of $306.79. Based on the several rate plan change requests T-Mobile received from Ms. [redacted], her billing statements have frequently fluctuated and had become abnormal. However, going forward, so long as Ms. [redacted] make no further changes to her rate plan and equipment charges she should expect her monthly bill to be estimated at $218.73 plus applicable taxes and fees. Should Ms. [redacted] wish to change her rate plan in the future, T-Mobile recommends that she request to only start the rate plan as of the beginning of the new billing cycle to prevent further bill variations. In an effort to amicably resolve Ms. [redacted]’ billing concerns, T-Mobile issued a $173.98 one-time credit to the account which Ms. [redacted] accepted as full resolution to her concerns. Upon speaking to Ms. [redacted]’ on October 28, 2015, during our conversation Ms. [redacted]’ advised us that the issue with the iPhone 6 she mentioned to your office was resolved in December 2014, when all charges were removed from her account and she received the expected refund after returning the equipment to T-Mobile. We regret any inconvenience to Ms. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Maggie R[redacted] Executive Response

May 17, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327

Re: [redacted]
Your File No. [redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated May 4, 2017, regarding the above-referenced account.
Please be advised that T-Mobile takes account security very seriously, therefore in order to protect our customer's privacy and personal information, T-Mobile restricts how customers can obtain information or make changes to accounts. Investigation of this issue has confirmed that [redacted] is not an authorized user on the account which is associated with the mobile number provided. The account holder of record may add [redacted] to the account by contacting T-Mobile Customer Care 24 hours a day at 1-800-937-8997. Additionally, the account holder may have one of the authorized users on the account contact me at the number below to discuss this matter further. T-Mobile regrets any inconvenience this has caused [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Abigail [redacted]-R[redacted] Executive Response

May 8, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile USA,...

Inc. (“T-Mobile”) is in receipt of your correspondence dated April 24, 2017, regarding the above-referenced account. Please be advised that T-Mobile has attempted to contact Mr. [redacted] which has proven unsuccessful. Therefore, we will make every effort to address his concerns within this letter.
T-Mobile regrets any concerns that Mr. [redacted] may have experienced regarding his handset purchase. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr. [redacted]’s recent contact with our retail location.
T-Mobile records indicate that on March 3, 2017, Mr. [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy S 7 Edge. Further records confirm that on March 3, 2017, Mr. [redacted] subscribed to our JUMP! 2 feature. The JUMP! 2 Feature provides customers all the coverage offered by our Premium Handset Protection bundle (handset insurance and extended warranty), Mobile Security with Lookout, plus the benefit of trading-in their current device financed through an EIP for a credit of the remaining EIP balance due, up to one-half of the original retail price of that device. Customers enrolled in JUMP! 2 are provided with unlimited opportunities to upgrade the device they enrolled in JUMP! 2. We apologize if the program was not properly explained to Mr. [redacted].
As T-Mobile wants to ensure that our customers are provided the best experience possible, on May 5, 2017, T-Mobile has offered Mr. [redacted] to replace his Samsung Galaxy S 7 Edge with a Samsung Galaxy S 8 for the same price as his Galaxy S 7 Edge. Mr. [redacted] is welcome to contact me at the number below and or via email at [redacted]@T-Mobile.com by June 5, 2017, to take advantage of this offer.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Chris L[redacted]
Executive Response

June 28, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated June 14, 2017, regarding the above-referenced account.
T-Mobile regrets any inconvenience Mr. [redacted] may have experienced. Upon speaking with Mr. [redacted] he stated that he resolved the issues with his Samsung S6 device and Bluetooth. Mr. [redacted] advised he did not need any further assistance.
Please note by purchasing T-Mobile equipment, Mr. [redacted] received a one-year Limited Warranty provided by the manufacturer of his device. During the Limited Warranty period, Mr. [redacted] may be eligible to receive an advanced replacement of the device via T-Mobile’s Handset Exchange Program, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage. Mr. [redacted] may also contact the manufacturer directly to discuss repair or replacement options.
However, please note that accessories purchased directly from T-Mobile, such as the Bluetooth Mr. [redacted] purchased would be eligible for exchange under the Handset Exchange Program up to 90-days after purchase. If repair or replacement options are needed after the allotted 90-days T-Mobile refers consumers to the manufacturer directly for further assistance.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]
 Very truly yours,
T-MOBILE USA, INC.
Jessica G[redacted] Executive Response

November 9, 2015 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is...

in receipt of your correspondence dated November 3, 2015, regarding the above-referenced account. T-Mobile is happy to report we have resolved this matter to Ms. [redacted]’s satisfaction. T-Mobile records reflect that Ms. [redacted] purchased an Apple iPhone 6s Silver on March 25, 2015. By purchasing T-Mobile equipment, our customers receive a one-year Limited Warranty provided by the manufacturer of their device. During the Limited Warranty period, customers are eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement options. Under the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage. If the Limited Warranty period has expired or upon return of the non-working handset T-Mobile determines that the handset is out-of-warranty, an exchange/repair fee, plus tax, will be charged to the account. With regard to Ms. [redacted]’s handset, upon receipt we examined it and it was found to have sustained LCD damage, which is not covered under the warranty. Although we troubleshoot the handsets prior to performing a handset exchange pursuant to the above policy, this is not the final exam. Upon receipt of the non-working handset, we have trained technicians who dismantle and examine the handsets. A warning of the possibility of an out-of-warranty fee was read to and agreed to by Ms. [redacted] at the time of the exchange. This information is also in the users’ manual and in the material that accompanies the replacement handset. Based on the above information it is T-Mobile’s position that the out-of-warranty fee was validly assessed. Nevertheless, in an effort to amicably resolve this matter on November 6, 2015, T-Mobile applied a credit in the amount of $272.37 for the pending out-of-warranty fee. Ms. [redacted]’s account now reflects a balance of $177.11 due on November 12, 2015. Upon speaking with Ms. [redacted] she accepted this as resolution to her issue. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Zachary S[redacted] Executive Response

April 4, 2017   FILED ELECTRONICALLY   Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA  98327              ...

Re:      [redacted]                         Your File No. [redacted]                         T-Mobile Account No. [redacted]   To Whom It May Concern:   T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated April 2, 2017, regarding the above-referenced account.    T-Mobile regrets that Ms. [redacted] had concerns with the activation of this account.  T-Mobile records indicate that the account was activated on January 16, 2017 from TCC Wireless, which is a third party authorized dealer for our products and services.  Please be advised that the employees at TCC Wireless are not T-Mobile employees.  Please be assured that T-Mobile takes allegations of employee, or third party dealer, misconduct very seriously.  We make every effort to be professional and courteous to our customers.  We apologize if any third party dealer failed in any way to display that during Ms. [redacted]’s recent visit to TCC Wireless.   On March 11, 2017, the account was cancelled due to non-payment.  Ms. [redacted]’s account was in pre-collection treatment.  However; the account should not have been reported to the credit bureaus as the account was not officially referred to a third party collection agency.  On March 17, 2017, T-Mobile issued a credit to the account for the final balance.  The account is closed with a zero balance.  T-Mobile regrets any inconvenience to Ms. [redacted].   Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.   Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].     Very truly yours,   T-MOBILE USA, INC.   Ally Y[redacted] Executive Response

September 25, 2015 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated September 17, 2015, regarding the above-referenced account. Please be advised that we have attempted to contact Ms. [redacted] regarding this matter. Unfortunately, our attempts have been unsuccessful. T-Mobile regrets any issues with coverage that led to Ms. [redacted]’s cancellation. Unfortunately, T-Mobile is unable to guarantee coverage in all areas. There are several factors that may interfere with actual service, quality, and availability. Please note that in order to qualify for the reimbursement of early termination fees, customers must submit a reimbursement form along with a copy of the final billing statement from their prior carrier to T-Mobile at www.switch2t-mobile.com within two (2) months of activation. To be eligible for reimbursement, the T-Mobile account must be in good standing. As this is a reimbursement offer, T-Mobile recommends that customers make arrangements to pay any early termination fees billed by their prior carrier in order to avoid collection activity. It is important to note that T-Mobile records do not indicate a submission for reimbursement has been received from Ms. [redacted] at this time and as such she is currently not eligible for reimbursement. We regret any concerns Ms. [redacted] has experienced regarding her expected refund. In an effort to resolve Ms. [redacted]’s concerns, T-Mobile requests that she contact me directly at the number provided below so that we may continue to work with her to determine any refunds owed. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at [redacted] Very truly yours, T-MOBILE USA, INC. Ty [redacted] Executive Response

February 8, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Prepaid No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”)...

is in receipt of your correspondence dated January 24, 2016, regarding the above-referenced account. T-Mobile is pleased to report that we have resolved this matter to Ms. [redacted]’s satisfaction. T-Mobile regrets Ms. [redacted]’s concern regarding a declined payment on her prepaid account. Ms. [redacted] provided a running bank statement which confirms that the payment of $15.50, made on January 4, 2016, was not reflected on her bank account. The account information may have been entered incorrectly due to an inadvertent error. In an effort to resolve this matter amicably, T-Mobile has agreed to refund Ms. [redacted] $40.05, via a prepaid credit card, for the $15.50 declined payment and $25.00 declined payment fee assessed by Vesta, a third party payment service. In exchange, Ms. [redacted] agreed to make payment of $40.05, directly to Vesta, to avoid negative reporting to the credit bureaus. Ms. [redacted] may expect the T-Mobile refund card within seven to ten business days. T-Mobile regrets any inconvenience to Ms. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Pancho Q* Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Furthermore, I very much appreciate T-Mobile's quick response to my issue and for taking the time to discuss how this situation could be avoided with their customers in the future.  Sincerely, [redacted]

October 10, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is...

in receipt of your correspondence dated October 2, 2016, regarding the above-referenced account. T-Mobile regrets any concerns Ms. [redacted] experienced regarding a charge posting to her bank account. On September 22, 2016, Ms. [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a new Apple iPhone 7 Plus 256GB device. The EIP agreement is a 24-month, no interest financing agreement available to qualifying customers with active service. At the time of Ms. [redacted]’s purchase, she was asked to make a down payment of $249.99 and pay the taxes on the full retail price. At this time Ms. [redacted] agreed to a series of 24-monthly installments of $30.00. Due to an inadvertent billing error, the above-referenced down payment was billed twice to Ms. [redacted]’s bank account. On October 4, 2016, Ms. [redacted] provided her monthly bank statement which indicated an overdraft fee of $34.00 was billed from her bank as a result of the second down payment charge. On October 4, 2016, T-Mobile issued a refund to Ms. [redacted]’s bank account in the amount of $375.86 which covers the second down payment and taxes billed, as well as the overdraft fee charged from her bank. The refund can take up to two business days to be submitted to Ms. [redacted]’s bank account and her bank may have an additional hold time before it is released into her bank account. Additionally, T-Mobile provided a credit in the amount of $218.09 for the inconvenience. T-Mobile regrets any inconvenience to Ms. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Jennifer G[redacted] Executive Response

October 26, 2017   FILED ELECTRONICALLY   Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA  98327               Re:     ...

[redacted]                                     Your File No. [redacted]             T-Mobile Account No. [redacted]     T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated October 12, 2017, regarding the above-referenced account.  T-Mobile regrets any inconvenience regarding Mr. [redacted]’s account.   T-Mobile records indicate that on November 2, 2013, Mr. [redacted] subscribed to our T-Mobile Simple Choice Individual Plan with unlimited voice and messaging service. Mr. [redacted]’s account was enrolled in Autopay on November 14, 2013.  Autopay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customer.  Customers continue to receive notifications that reflect the balance due as well as a notation that the account is on Autopay.  As Mr. [redacted]’ authorized Autopay, T-Mobile was authorized to automatically deduct payments from the credit card/bank account provided.    T-Mobile reflects Mr. [redacted]’ account shows no record of any voice calls made from July 3, 2017 through October 2, 2017 or an indication that Mr. [redacted] was out of the country for a period of three months.   In regards to Mr. [redacted]’ billing, Mr. [redacted] continued to be billed monthly plan charges in the amount of $60.00 plus taxes and fees.   Please be advised that on August 22, 2017, Mr. [redacted]’ account was suspended for non-payment due to the credit card or bank account no longer being active. Additionally, on September 5, 2017, Autopay was removed from the account.   Furthermore, on September 20, 2017, Mr. [redacted] canceled his account when he transferred his line ending in 8434 to another service provider.  Mr. [redacted] was sent a final billing statement for September 3, 2017 through October 2, 2017 in the amount of $228.98. On October 16, 2017, as a gesture of good faith, a bill credit was applied in the amount of $96.96 bringing the remaining balance to $132.02.  Please be advised that T-Mobile sent Mr. [redacted] a notice of collection for the balance amount of $132.02. This notice of collection was a non-impacting credit notice.   In an effort to amicably resolve Mr. [redacted]’ matter, On October 19, 2017, T-Mobile applied a courtesy bill credit in the amount of $132.02 bringing the account closed with a zero balance. Mr. [redacted]’s accepted this as a resolution. T-Mobile regrets any inconvenient to Mr. [redacted]’s regarding this matter.   Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.   Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].     Very truly yours,   T-MOBILE USA, INC.   Rochelle M[redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com: I contend that I did Not owe T-mobile Any outstanding balance, and it took them almost a year to credit my account for returned cell phones and then to put 71.08 on my credit report is insult to injury. Hiwever, I am happy to be finished doing business with them and 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

June 13, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated May 31, 2017, regarding the above-referenced account.
We regret any inconvenience Mr. [redacted] may have experienced in receiving his final billing statement. In review of the account, records indicate the account was suspended for non-payment on May 26, 2016. However, the account was not cancelled until July 21, 2016, for non-payment. The final billing statement posted to the account on August 13, 2016, with a balance of $858.97 and was sent to the billing address on file.
On September 16, 2016, a one-time collection fee in the amount of $93.09 was assessed to the account and a revised final balance posted to the account for $952.06, due on November 6, 2016. On April 13, 2017, credit was issued toward the account for service charges in the amount of $161.12, leaving a revised final balance of $790.94. As no further payments were received, on April 17, 2017, the account was assigned to Enhanced Recovery Centers. It is T-Mobile’s position that the charges are valid and owed. Mr. [redacted] can be contacted Enhanced Recovery Centers at 800-501-7454 to make arrangement for payment.
Upon speaking with Mr. [redacted] he requested a final billing statement for the above-referenced T-Mobile account. In an effort to resolve Mr. [redacted]’s concerns the billing statements covering the dates of May 14, 2016, through August 13, 2016, were sent. T-Mobile regrets any inconvenience to Mr. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Jessica G[redacted]
Executive Response

April 10, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]

To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your c[redacted]pondence dated March 27, 2017, regarding the above-referenced file number. Please be advised that we have made several attempts to contact Mr. [redacted] at the mobile number provided in his concern, which have proven unsuccessful.
T-Mobile regrets any concerns Mr. [redacted] may have in regards to the service quality at his home. It is important to note that T-Mobile does offer customers a 14 day return period to review the service quality at their frequented destination to ensure they receive the best service experience. However, customers are financially responsible for the prorated time the service active and in use during the return period.
Please be advised that T-Mobile was unsuccessful in locating Mr. [redacted]’s account with the information provided in his concern and requests that he contact me directly at the number below to further assist in closing his account. T-Mobile regrets any inconvenience to Mr. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]
Very truly yours,
T-MOBILE USA, INC.
Oscar T[redacted]
Executive Response