T-Mobile Usa Inc

Thank you so much for your help on this matter!
Sincerely yours *** ***

September 20, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 14, 2017, regarding the above-referenced account. T-Mobile is pleased to report that we spoke to Mr*** and he confirms that his concerns have been resolved to his satisfaction T-Mobile regrets any concerns Mr*** has in regards to the balance on his account. Please be assured that T-Mobile takes allegations of employee misconduct very seriously. We make every effort to be professional and courteous to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr***’s to our Retail location In Mr***’s correspondence to your office he stated that he was promised a credit of $for an activation fee waiver. Please note T-Mobile does not charge activation fees, however, the fee that Mr*** incurred was for a SIM Starter Kit. It is important to note that pursuant to T-Mobile’s policy, customers who activate service are charged $plus tax for a SIM Starter Fee. As such Mr*** was charged correctly for his equipment purchase. Regretfully, T-Mobile has no record that Mr*** was offered any adjustments for the fee Please be advised, on September 11, 2017, Mr*** paid the balance of $leaving a balance of zero. In effort to amicably resolve this matter, T-Mobile provided Mr*** with a refund of $which is the amount he paid for the Sim Starter Kit plus the tax. This refund will come to Mr*** in the form of a Prepaid Card via US Mail within seven to ten business days. Mr***’s account remains closed with a zero balanceMr*** accepted this as resolution to his concerns Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Nicole C*** Executive Response

Complaint: ***
I am rejecting this response because: the amount of time (Months), Money (x2- $329+tax), HeadacheI have spent from August to April to finally get to this offer to replace the devices isn't fairI believe upgrades are in order and if totally fair
Sincerely,
*** ***

July 6,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 24, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced in regards to the charges on her final billing statementT-Mobile records confirm that Ms*** canceled her account on May 20, 2017, when she ported her mobile numbers to another service providerMs***’s billing cycle ran from the 17th of one month to the 16th of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Ms*** was billed through June 16, Please be advised that Ms***’s account was billed in arrears, as such the monthly billing statements reflect services provided during the prior month
Ms*** billing statement dated June 17, 2017, reflects a total balance owed in the amount of $This balances consisted of a past due balance in the amount of $for services rendered from April 17, 2017, through May 16, Additionally, the balance consisted of new in the amount of $for charges for services from May 17, 2017, through June 16,
T-Mobile records reflect that on June 23, 2017, a credit in the amount of $was applied to Ms***’s accountAdditionally, T-Mobile records confirm a payment received in the amount of $bringing Ms***’s account to a zero balance
Upon speaking with Ms*** on June 28, 2017, in an effort to amicably resolve her concerns, T-Mobile offered to send out a refund card in the amount of $for her full final paymentPlease note that Ms*** accepted our offer and it may take up to ten business days for her to receive the refund cardT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Juan B***
Executive Response

September 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 6, 2016, regarding the above-referenced accountPlease be advised that we have contacted Ms*** regarding her remaining concerns, and we look forward to hearing from Ms*** to assist her in fully resolving this matterT-Mobile regrets that we were unable to fully address Ms***’s concerns within our last responseT-Mobile has reviewed Ms***’s concern that she will be assessed a restore-from-suspend upon remitting payment for her account balancePlease be advised that Ms***’s account is currently suspended for non-payment with an outstanding balance of $210.59, which is a reduced balance, due to the credit of $for the restore-from-suspend fee, as indicated in our previous responsePlease be advised that Ms*** is welcome to make her payment in cash at a retail location, and upon receipt of Ms***’s payment for the balance in full, her account will be systematically restored from suspension, and Ms*** will be assessed a $restore-from-suspend fee, not including any taxesAs Ms*** indicates she would prefer to cancel her account, please note that as long as Ms***’s completes the cancellation prior to remitting payment for the balance in full, there would be no account restoral or subsequent restore-from-suspend fee chargedPlease be advised that should Ms*** choose to restore her account with payment in full of the balance owed, and incur a restore-from-suspend fee, T-Mobile agrees to waive the fee accordinglyRegarding Ms***’s concerns with her billing cycle, please be advised that Ms***’s billing cycle runs from the 14th of one month to the 13th of the following month, and Ms***’s account is billed in arrearsAs such, it is very important to note that Ms***’s current account balance of $is not the final balance owed to T-MobileT-Mobile records confirm that Ms***’s most recent billing statement was dated August 15, 2016, for the billing cycle from July 14, to August 13, 2016, and the outstanding balance of $was due September 6, Ms***’s next billing statement will be dated September 15, 2016, for the billing cycle from August 14, to September 13, and will be due October 6, Thereafter, should Ms*** choose to cancel her account within her current billing cycle, she will receive a final billing statement dated October 15, 2016, for service through cancellationPlease be advised that collection activity, including outbound phone calls, may occur at any time that the account carries a past due balanceHowever, as a courtesy to Ms***, and as Ms*** indicates she had planned to cancel her account on September 13, 2016, with Ms***’s permission, T-Mobile will cancel Ms***’s account and remove any further charges past September 13, In order to take advantage of this offer, Ms*** should contacts us to complete the cancellation within the next daysT-Mobile looks forward to hearing back from Ms*** in order to further discuss her concerns and resolve this matter completelyBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCKayla J*** Executive Response

Complaint: [redacted]
I am rejecting this response because:I am still waiting for my bank (Simple) and Visa to confirm and process a charge back, as discussed with the TMobile representative who contacted me about this complaint. Until that happens the situation is not resolved. Once that happens I intend to mark the complaint as resolved. 
Sincerely,
[redacted]

October 4, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated September 23, 2016 regarding the above-referenced account. T-Mobile regrets any inconvenience to Mr. [redacted] with respect to his Samsung Galaxy Note 7 handset. As has been widely reported, Samsung announced a world-wide recall of their highly regarded and newly released Galaxy Note 7. Upon learning of the recall, T-Mobile put several processes in place to facilitate the return of any Note 7 handsets that our customers have in hand. As you can imagine, this process was developed quickly as we learned of the recall and rolled out to our retail stores immediately. We certainly apologize if one of our employees failed to follow that process for Mr. [redacted]. Please note that customers are not required to return the device to T-Mobile; waiting for the announcement from Samsung about their plan for collecting the recalled handsets was an option. Customers who already have their Note 7, regardless of where it was purchased, will need to take that handset back to the retail store for a full refund or an exchange. It is very important that none of these handsets be put in the mail. We regret to hear that Mr. [redacted] was unable to process the return at the local retail location. In an effort to resolve this matter, offered to send Mr. [redacted] iPhone 7 however as they were on backorder Mr. [redacted] has choose to stay with the Samsung Note 7. On September 29, 2016, T-Mobile mailed a new Samsung Note 7 at no additional cost to Mr. [redacted]. T-Mobile has confirmed with Mr. [redacted] this was a satisfactory resolution to his concerns. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Amor M[redacted] Executive Response

September 21, 2017   FILED ELECTRONICALLY   Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA  98327               Re:     ...

[redacted]                         Your File No. [redacted]                         T-Mobile Account No. [redacted]   To Whom It May Concern:   T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated September 14, 2017, regarding the above-referenced account.  We are pleased to advise that all concerns have been resolved to Mr. [redacted]’ satisfaction.   T-Mobile regrets any concerns Mr. [redacted] experienced regarding his device upgrade. T-Mobile records indicate that you qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering. T-Mobile records confirm that on July 20, 2017, Mr. [redacted] purchased a Samsung TAB E tablet for $168.00. Mr. [redacted] was not required to remit a down payment; however he agreed to 24-monthly installments at a rate of $7.00 per month added to the monthly billing statement.   It is important to note at the time of purchase T-Mobile was not running any promotional offers for a free tablet.  Our records confirm that our Customer Care team applied a credit of $69.50 on July 29, 2017 in an effort to amicably address Mr. [redacted]’ concerns.    Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact.  We also make every effort to provide complete and accurate information to our customers.  We apologize if any T-Mobile employee failed in any way to display that during Mr. [redacted]’ recent contact with our Customer Care team.   In a further effort to address Mr. [redacted]’ concerns upon speaking with him on September 14, 2017, T-Mobile has removed the remaining EIP charges for the Samsung TAB E tablet totaling $154.00, any additional EIP monthly payments charged to Mr. [redacted] will be credited on his next bill statement dated September 28, 2017.  Please be advised this allowed Mr. [redacted] to keep the Samsung TAB E tablet, at no additional cost to him.  T-Mobile regrets any inconvenience to Mr. [redacted].   Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.   Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].   Very truly yours,   T-MOBILE USA, INC.   Sharon B[redacted] Executive Response

November 17, 2016
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated August 21, 2017, regarding the above-referenced account.
T-Mobile regrets learning of Ms. [redacted]’s difficulties with her T-Mobile account and we appreciate this opportunity to review this matter in detail. Please note that T-Mobile offers payment arrangements to our customers as a courtesy, and all customers are expected to pay their bills on time.
Pursuant to T-Mobile policy, customers may be suspended when payment in full is not received by the payment due date. Customers can make a payment via electronic check or credit card, online, over the phone either through the Interactive Voice Response (“IVR”) or with Customer Care or in person at one of our local retail store locations or by mailing it to the payment lockbox address on their billing statement remittance slip. Because Ms. [redacted]’s account was past due, on August 14, 2017, T-Mobile suspended the account’s ability to place outbound calls. Also on August 14, 2017, Ms. [redacted] spoke with T-Mobile Customer’s Care team, and her service was restored as a courtesy but payment was still expected to be made.
After further review of the account, T-Mobile learned that this same exception had been made three times within the past 60 days, but payment had still not been received. Based on this, T-Mobile elected to again suspend the account. Nevertheless, on August 16, 2017, T-Mobile’s Customer Care team again resumed service without collecting payment, but this was reversed the same day for the same reason noted above. Please note that the most recent payment T-Mobile has received was on July 25, 2017, in the amount of $355.53, however this was returned on August 4, 2017 due to insufficient funds. Prior to that, the most recent payment was on May 19, 2017, in the amount of $250.00, however the past due balance at that time was $864.01 and therefore the service remained on the same collection path.
Currently the balance is $1,678.25 and is 164 days past due. Based on the account status, T-Mobile must respectfully decline Ms. [redacted]’s request for the service to be resumed without payment being collected. In order for service to be resumed, T-Mobile must receive a minimum payment of $982.81. Please note that, if the account continues to remain past due, the service will be fully canceled and further collection attempts will continue to be made. Ms. [redacted] can contact T-Mobile’s Financial Care department at 1-800-937-8942 to discuss payment options.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Liana G[redacted]
Executive Response

May 1, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
T-Mobile Account Name: [redacted]. [redacted]
Your File No. [redacted]
T-Mobile Account No....

[redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated April 18, 2017, regarding the above-referenced account.
T-Mobile appreciates the opportunity to respond to Mr. [redacted]’s concerns related to the billing on his T-Mobile account. Our records reflect that Mr. [redacted] activated two Mobile Internet lines on November 27, 2016, and attempted to take advantage of the following promotions:
• 2016 Friends and Family 2 lines On Us
• 2016 November Samsung Tablet On Us
As can be expected, there are several eligibility requirements for each of the above promotions; some of these requirements were met and others were not. Our records reflect that Mr. [redacted] met all the requirements for the 2016 November Samsung Tablets On Us, and that he is receiving $10.00 monthly bill credit per line as reflected on page six of his most recent billing statement.
With respect to the 2016 Friends and Family 2 lines On Us offer, Mr. [redacted] did not meet the requirements. The offer expired on November 22, 2016, and our records show that Mr. [redacted] activated his lines of service on November 27, 2016.
However, as a gesture of goodwill, T-Mobile offered to issue a credit for the new lines equal to 12 months of service as a one-time lump sum credit. On May 1, 2017, Mr. [redacted]’s account was issued a credit of $480.00 which covered Mr. [redacted]’s current balance and left the account with a credit balance of $277.89.

Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Mercedes V[redacted]
Executive Response

December 1, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated November 22, 2016, regarding the above-referenced account. T-Mobile regrets any inconvenience that Ms. [redacted] has experienced regarding her billing concerns. We appreciate the opportunity to respond to this matter. T-Mobile records reflect that on June 10, 2010, Ms. [redacted] activated her above referenced account with one mobile number ending [redacted] and subscribed to our then offered EvenMore WebConnect No Overage rate plan. Please note that this rate plan provided Ms. [redacted] with unlimited on-network domestic data. It is important to note that this rate plan required a 24 month service agreement which stipulated that should service be cancelled prior to the terms of the agreement, an Early Termination Fee (“ETF”) of up to $200.00 plus applicable tax would be assessed on the final billing statement. T-Mobile records reflect that Ms. [redacted]’s account carried a past due balance for 12 billing statements prior to her account being cancelled. A detailed synopsis of Ms. [redacted]’s billing history is as follows: T-Mobile records reflect that Ms. [redacted]’s first billing statement dated June 23, 2010, carried a total balance due of $55.42. Please be advised that Ms. [redacted] was assessed charges for monthly access, and applicable taxes and fees for service between June 10, 2010, and June 22, 2010. Please be advised that Ms. [redacted]’s current statement charges were due in full by July 19, 2010. T-Mobile records confirm that Ms. [redacted]’s billing statement dated July 21, 2010, carried a total balance due of $96.14. Please be advised that $55.42 was considered past due. Ms. [redacted] was assessed $40.72 in current statement charges for monthly access, and applicable taxes and fees for service between June 23, 2010, and July 20, 2010. Please note that Ms. [redacted]’s past due amount was immediately due, and her current statement charges were due in full by August 16, 2010. Our records reflect that on July 19, 2010, Ms. [redacted] remitted a $50.00 payment. T-Mobile records confirm that Ms. [redacted]’s billing statement dated August 22, 2010, carried a total balance due of $88.55. Please be advised that $42.74 was considered past due. Ms. [redacted] was assessed $45.81 in current statement charges for monthly access and applicable taxes and fees for service between July 21, 2010, and August 20, 2010. Please note that Ms. [redacted]’s past due amount was immediately due, and her current statement charges were due in full by September 16, 2010. Our records reflect that on September 4, 2010, Ms. [redacted] remitted a $42.74 payment. T-Mobile records confirm that Ms. [redacted]’s billing statement dated September 21, 2010, carried a total balance due of $93.60. Please be advised that $45.81 was considered past due. Ms. [redacted] was assessed $47.79 in current statement charges for monthly access and applicable taxes and fees for service between August 21, 2010, and September 20, 2010. Please note that Ms. [redacted]’s past due amount was immediately due, and her current statement charges were due in full by October 16, 2010. Our records reflect that on October 4, 2010, Ms. [redacted] remitted a $37.00 payment. T-Mobile records confirm that Ms. [redacted]’s billing statement dated October 21, 2010, carried a total balance due of $101.59. Please be advised that $56.60 was considered past due. Ms. [redacted] was assessed $44.99 in current statement charges for monthly access and applicable taxes and fees for service between September 21, 2010, and October 20, 2010. Please note that Ms. [redacted]’s past due amount was immediately due, and her current statement charges were due in full by November 16, 2010. Our records reflect that on October 28, 2010, Ms. [redacted] remitted a $42.60 payment. T-Mobile records confirm that Ms. [redacted]’s billing statement dated November 21, 2010, carried a total balance due of $87.98. Please be advised that $44.99 was considered past due. Ms. [redacted] was assessed $42.99 in current statement charges for monthly access and applicable taxes and fees for service between October 21, 2010, and November 20, 2010. Please note that Ms. [redacted]’s past due amount was immediately due, and her current statement charges were due in full by December 16, 2010. Our records reflect that on November 22, 2010, Ms. [redacted] remitted a $44.99 payment. T-Mobile records confirm that Ms. [redacted]’s billing statement dated December 21, 2010, carried a total balance due of $82.96. Please be advised that $42.99 was considered past due. Ms. [redacted] was assessed $39.99 in current statement charges for monthly access and applicable taxes and fees for service between November 21, 2010, and December 20, 2010. Please note that Ms. [redacted]’s past due amount was immediately due, and her current statement charges were due in full by January 16, 2011. Our records reflect that on December 26, 2010, Ms. [redacted] remitted a $45.98 payment. T-Mobile records confirm that Ms. [redacted]’s billing statement dated January 21, 2011, carried a total balance due of $77.00. Please be advised that $37.00 was considered past due. Ms. [redacted] was assessed $40.00 in current statement charges for monthly access and applicable taxes and fees for service between December 21, 2010, and January 20, 2011. Please note that Ms. [redacted]’s past due amount was immediately due, and her current statement charges were due in full by February 16, 2011. Our records reflect that on January 26, 2011, Ms. [redacted] remitted a $40.00 payment. T-Mobile records confirm that Ms. [redacted]’s billing statement dated February 21, 2011, carried a total balance due of $77.00. Please be advised that $37.00 was considered past due. Ms. [redacted] was assessed $40.00 in current statement charges for monthly access and applicable taxes and fees for service between January 21, 2011, and February 20, 2011. Please note that Ms. [redacted]’s past due amount was immediately due, and her current statement charges were due in full by March 16, 2011. T-Mobile records confirm that Ms. [redacted]’s billing statement dated March 21, 2011, carried a total balance due of $77.00. Please be advised that $37.00 was considered past due. Ms. [redacted] was assessed $39.99 in current statement charges for monthly access and applicable taxes and fees for service between February 21, 2011, and March 20, 2011. Please note that Ms. [redacted]’s past due amount was immediately due, and her current statement charges were due in full by April 16, 2011. Our records reflect that on April 9, 2011, Ms. [redacted] remitted a $40.00 payment. T-Mobile records confirm that Ms. [redacted]’s billing statement dated April 21, 2011, carried a total balance due of $100.02. Please be advised that $36.99 was considered past due. Ms. [redacted] was assessed $63.03 in current statement charges for monthly access and applicable taxes and fees for service between March 21, 2011, and April 20, 2011. Please note that Ms. [redacted]’s past due amount was immediately due, and her current statement charges were due in full by May 16, 2011. T-Mobile records confirm that on May 5, 2011, Ms. [redacted]’s account was suspended due to her payment delinquency. T-Mobile records confirm that Ms. [redacted]’s billing statement dated May 21, 2011, carried a total balance due of $125.02. Please be advised that $100.02 was considered past due. Ms. [redacted] was assessed $25.00 in current statement charges for monthly access and applicable taxes and fees for service between April 21, 2011, and May 20, 2011. Please note that Ms. [redacted]’s past due amount was immediately due, and her current statement charges were due in full by June 16, 2011. T-Mobile records confirm that Ms. [redacted]’s billing statement dated June 21, 2011, carried a total balance due of $130.02. Please be advised that $125.02 was considered past due. Ms. [redacted] was assessed $5.00 in current statement charges for applicable taxes and fees for service between May 21, 2011, and June 20, 2011. Please note that Ms. [redacted]’s past due amount was immediately due, and her current statement charges were due in full by July 16, 2011. Our records confirm that on July 2, 2011, Ms. [redacted]’s account was cancelled due to her payment delinquency. T-Mobile records confirm that Ms. [redacted]’s final billing statement dated July 21, 2011, carried a total balance due of $342.07. Please be advised that $130.02 was considered past due. Ms. [redacted] was assessed $212.05 in current statement charges for applicable taxes and fees for service prior to July 3, 2011. Please note that Ms. [redacted]’s past due amount was immediately due, and her current statement charges were due in full by August 16, 2011. After Ms. [redacted]’s account was cancelled, T-Mobile’s Financial Care Department attempted to contact her in an effort to resolve her outstanding balance. As T-Mobile’s internal collection efforts were unsuccessful, on August 27, 2011, Ms. [redacted]’s account was referred to a third-party collection agency, Bureau of Collection Recovery (“BCR”), for additional collection efforts. As BCR’s collection efforts were unsuccessful, on May 4, 2012, Ms. [redacted]’s account was referred to an alternate third party collection agency, Receivables Performance Management, (“RPM”), for further collection efforts. As RPM’s collection efforts were unsuccessful, on March 4, 2013, Ms. [redacted]’s account was referred to an alternate third-party collection agency, Convergent Outsourcing, Inc., (“COI”) for further collection efforts. Although it is T-Mobile’s position that Ms. [redacted]’s outstanding balance is valid and owed, on December 1, 2016, T-Mobile absolved Ms. [redacted] of her account balance. Additionally, T-Mobile has removed Ms. [redacted]’s account from third party collections. Please be advised that Ms. [redacted]’s above referenced account remains closed with a zero balance. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Jason A[redacted] Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

October 13, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated October 8, 2016, regarding the above-referenced account. T-Mobile regrets that Ms. [redacted] experienced any concerns with our Carrier Freedom offer whereby not only are early termination fees (“ETF”) may be reimbursed, but also accelerated equipment installment balances up to $650.00 per device traded in at the time of activation for up to twelve lines of service. In order to qualify for the reimbursement of ETFs, customers must submit a reimbursement form along with a copy of the final billing statement from their prior carrier to T-Mobile at www.switch2t-mobile.com within two months of activation. As this is a reimbursement offer, T-Mobile recommends that customers make arrangements to pay any early termination fees billed by their prior carrier in order to avoid collection activity. T-Mobile records confirm that Ms. [redacted] met all requirements for the Carrier Freedom Reimbursement upon activation; including porting her mobile numbers to T-Mobile, trading in her handsets into T-Mobile, as well as purchasing T-Mobile handsets. Our records indicate that on September 6, 2016, T-Mobile offered Ms. [redacted] a trade-in credit of $252.00 for her [redacted] Galaxy S7 in gold color with 32GB of memory. Regretfully, after further review, we do not show records of the handset being shipped to T-Mobile. As Ms. [redacted] states in her correspondence to your office; she turned in her Samsung Galaxy S7 to our T-Mobile store. On October 11, 2016, T-Mobile contacted our T-Mobile authorized dealer at 1321 N. Columbia Center Blvd St., in Kennewick, WA and they stated that due to their inadvertent error, the handset was not sent up on September 6, 2016. T-Mobile received confirmation that their manager has returned the handset to T-Mobile. We regret any inconvenience to Ms. [redacted] for the delay. In an effort to amicably resolve this matter, on October 11, 2016, T-Mobile offered Ms. [redacted] to send a copy of her previous carrier’s billing statement to my attention via email for review and process. After reviewing Ms. England’s previous carrier’s billing statement, on October 11, 2016, T-Mobile sent her a prepaid refund card of $568.55. Please allow up to ten business days for mailing. Ms. [redacted] accepted this as a resolution and we will follow up with the store in regards to the handset. T-Mobile regrets any inconvenience to Ms. [redacted] regarding this matter. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Ligia M[redacted] Executive Response

September 1, 2017   FILED ELECTRONICALLY   Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA  98327               Re:     ...

[redacted]                         Your File No. [redacted]                         T-Mobile Account No. [redacted]   To Whom It May Concern:   T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated August 22, 2017, regarding the above-referenced account.    We regret Mr. [redacted]’s concerns regarding his handset.  T-Mobile records indicate that on May 12, 2017, Mr. [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy S8 Plus handset for his line ending in 7980, purchased at the national retailer Costco.  EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in 24 monthly installments.  Mr. [redacted] agreed to a series of 24 monthly installments in the amount of $35.42, which appeared on the first bill following the purchase of the device.    On July 15, 2017, our records confirm Mr. [redacted] made a payment of $750.00 for the payoff of the remaining EIP balance.  Unfortunately, as Mr. [redacted] indicates in his correspondence to your office, the device began experiencing technical issues.  As he was still within Costco’s upgrade return period, on July 26, 2017, Mr. [redacted] returned the non-working handset to Costco in exchange for a new handset and EIP, with the expectation of receiving a refund of the purchase; however, as Mr. [redacted] indicates he never received his expected refund.    In an effort to amicably resolve Mr. [redacted]’s concerns, T-Mobile offered to send a prepaid refund card in the amount of $750.00 via mail, along with providing a T-Mobile account credit totaling $31.66.  Mr. [redacted] accepted this offer as resolution to this matter.  Please note the account credit returned the account to a zero balance.  Additionally, we ask Mr. [redacted] to allow up to ten business days for the mailing of the prepaid card to be delivered.  T-Mobile regrets any inconvenience to Mr. [redacted].   Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.   Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].   Very truly yours,   T-MOBILE USA, INC.   Will B[redacted] Executive Response

September 11, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated August 30, 2017, regarding the above-referenced account.
T-Mobile regrets Ms. [redacted]’s concerns with her account billing. Our records confirm that on July 25, 2017, Ms. [redacted] activated the above-referenced T-Mobile account with two lines of service. However, on August 10, 2017, Ms. [redacted]’s account was canceled pursuant to her request.
It is important to note that Ms. [redacted]’s account reflected a balance of $51.34 for monthly access charges from the date activation, through the date of cancellation. Upon review of the account and Ms. [redacted]’s correspondence, T-Mobile has issued a credit of $51.34 to the above-referenced account bringing the account to a zero balance. As of the date of this letter, Ms. [redacted]’s account remains closed with a zero balance. T-Mobile regrets any inconvenience.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Alberto V[redacted]
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response until I receive the replacement phone:
I will "accept" ONLY after I receive the Galaxy S5, which I have not yet received from Mr S[redacted] for replacement, PLUS, I will be trying it out for a couple of days to make sure this one works properly and the battery charges and HOLDS a charge which was the issue with the horrible Core Prime I am disputing about.
I also received a 3rd Core Prime in the mail on Monday NO charger, NO battery (which was the issue here), and of all things NO BACK on this phone, are they kidding me !!!!!!!!!!!!!!!!!!!!!!!!!! 
My husband had called them at the time I filed with Revdex.com so they sent this before all this, but that was it, nothing else in the box....
I of course am sending it back with their return label, real customer service on that one, what a laugh, I took pictures I have attached one, I had to show friends this one.....
...according to Mr S[redacted] I owe only what is on my account now $139.00 which was the Core Prime for this phone....
Also, Mr S[redacted] said he would credit our account $10.00 since I will be paying the return postage...
Sincerely,[redacted]

June 28, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Prepaid No. XXX-XXX-[redacted]
To Whom It May...

Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated June 15, 2017, regarding the above-referenced prepaid number.
T-Mobile regrets any concerns that Ms. [redacted] may have experienced in regards to her coverage and handset; we appreciate the opportunity to respond to her concerns. Our records indicate that Ms. [redacted]’s account is currently subscribed to the Pre-paid ONE rate plan, which for $75.00 per month and provides unlimited talk, text, and unlimited data at up to 4G/LTE speeds.
Please be advised that per the Terms and Conditions that were agreed upon at the time of activation, “Pre paid Service is non-refundable (even if returned during the return period), and no refunds or other compensation will be given for the unused airtime balances, lost or stolen prepaid cards or coupons.”
In Ms. [redacted]’s letter to your office, she indicates that she is not able to use service with her handset in or around her work place. We regret any coverage issues Ms. [redacted] has experienced. Unfortunately, T-Mobile is unable to guarantee coverage in all areas. There are several factors that may interfere with actual service, quality, and availability.
It should be noted that upon reviewing the address provided when speaking with Ms. [redacted], T-Mobile has found that her area is served by our network with the following spectrums: LTE 700A MHz, LTE 2100 MHz, LTE 1900 MHz, and 2G; finally our records indicate that Ms. [redacted]’s area is also served by our 3G and 2G technologies. Further, Ms. [redacted] is utilizing an LG K20 handset which has access to all of the above-referenced spectrums. As a device is set up to automatically seek the strongest available signal, T-Mobile recommends that Ms. [redacted] perform a manual network selection on her device to set it only to the T-Mobile network.
In an effort to resolve the matter amicably, T-Mobile will allow Ms. [redacted] to return the LG K20 handset in good working condition with the accessories to our office at the T-Mobile USA, Inc., P.O. Box 37380, Albuquerque, NM 87176. We ask that Ms. [redacted] include her name and mobile number inside of the box to easily associate it with her account. Once received, T-Mobile will refund the purchase price of the phone in the amount of $244.00 via pre-paid debit card. Ms. [redacted] will receive the card within ten business days to her address of record. On June 19, 2017, T-Mobile provided a free UPS return tracking label that was emailed to the Ms. [redacted], or she can return the device to the address below.
T-Mobile Executive Response
Attn: Melyssa G[redacted] P.O. Box 37380
Albuquerque, NM 87176
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms. [redacted]’s recent contact with our retail location and Customer Care. T-Mobile regrets any inconvenience that has experienced.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 844-213-3926 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Melyssa G[redacted] Executive Response

I do appreciate the response and I wish to close this matter the woman I spoke with from t mobile was very helpful and I appreciate her understanding of my situation 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]