T-Mobile Usa Inc

February 28,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 22, 2017, regarding the above-referenced accountT-Mobile is happy to report we have resolved this matter to Mr***’s satisfaction
T-Mobile regrets any inconvenience Mr*** has experiencedPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Customer Care
T-Mobile records reflect that Mr*** purchased a Samsung Galaxy Note on May 5, By purchasing T-Mobile equipment, Mr*** received a one-year Limited Warranty provided by the manufacturer of his device, SamsungUpon review of Mr***’s account this warranty has been extended as he subscribes to the optional JUMP! featureDuring the Limited Warranty period, Mr*** eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damagePlease be advised on October 23, 2016, T-Mobile replaced Mr***’s Samsung Galaxy Note with a Samsung Galaxy SEdge device
Additionally, T-Mobile records confirm that on October 24, 2016, Mr*** purchased a Samsung Galaxy S32GB device when he participated in T-Mobile’s Equipment Installment Plan OfferingHe was not required to remit a down payment but did agree to monthly installments of $for the deviceAs of the time of Mr***’s purchase of a new handset for use on the mobile number ending in 5131, T-Mobile provided a day return period which allowed Mr*** to use the equipment to see if it meets his needsIf the equipment was not acceptable, it could have been returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable EIP entered into at the time of the original purchase
Nevertheless in an effort to amicably resolve this matter, on November 3, 2016, a $credit was applied to the EIP balance for the Samsung Galaxy SAdditionally, on February 23, 2017, T-Mobile applied an additional credit in the amount of $toward the remaining EIP balance of the Samsung Galaxy SFurthermore, T-Mobile applied a credit in the amount of $for the EIP installments Mr*** has already paid for his Samsung Galaxy SMr***’s account now reflects a remaining balance of $which represents the remaining charges on the billing statement dated January 27, Lastly, T-Mobile has agreed to allow Mr*** to return his Samsung Galaxy SEdge 32GB to our executive office and upon receipt and verification the remaining balance of $will be removed and a credit will be applied to the account in the amount of $The return address is as follows:
T-Mobile USA, Inc
Attn: *** ***
*** *** ***
*** *** ***
*** ** ***
T-Mobile recommends that Mr*** request a tracking number as T-Mobile is not responsible for the return shipping of this equipmentWe ask that Ms*** please include the handset, charger and his account information with the shipment to ensure proper creditIf the full kit is not returned (such as the charger), a $restocking fee will be deducted from the credit offered aboveIf the device has sustained either physical or liquid damage that would void the manufacturer’s Limited Warranty, the equipment will be returned to Mr*** and the equipment balance will be considered validMr*** will need to return the equipment no later than March 23, T-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Zachary S***
Executive Response

March 16, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** ** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated March 8, 2016, regarding the above-referenced accountT-Mobile is pleased to inform you that we spoke with Mr*** and he confirmed that his concerns have been resolved to his satisfactionT-Mobile regrets any concerns Mr*** has with his equipment refundT-Mobile records confirm that on December 20, 2015, Mr*** purchased a Samsung Galaxy Swith IMEI *** and paid the full cost of $with his credit cardFurther records confirm that on December 31, 2015, Mr*** contacted our sales team and a new order was placed for a replacement Samsung Galaxy Swith IMEI *** wherein Mr*** again paid $for a the new Galaxy Sto replace his non-working deviceAdditional records confirm that on January 16, 2016, Mr*** visited a T-Mobile retail store and purchased a new Samsung Galaxy Swith IMEI number ***In reviewing our warehouse inventory our records reflect that Mr*** returned the Samsung Galaxy Sdevices with IMEI numbers *** and *** and they were received by T-Mobile on January 19, As such, on January 21, 2016, a refund of $for the Samsung Galaxy Swith IMEI *** was sent back to Mr*** credit card which he used to purchase the devicesUnfortunately, due to an inadvertent delay, the refund for the Samsung Galaxy Swith IMEI number *** was not immediately sent back to Mr*** credit cardWe have located the order for the Samsung Galaxy Swith IMEI number *** and since our records confirm the equipment has been received, we have requested that a refund be sent back to Mr*** credit card for the purchase price of $Mr*** can expect to receive his refund within three to five business daysT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

June 19,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 5, 2017, regarding the above-referenced account
T-Mobile regrets Ms***’s concerns regarding her account billing and the balance on the above-referenced accountT-Mobile records confirm that on July 19, 2014, Ms*** activated two voice lines with mobile numbers ending in *** and ***It is important to note that Ms*** has activated three additional voice lines with mobile numbers ending in ***, *** *** *** throughout her tenure with T-Mobile for a total of five voice lines
Ms***’s voice lines are subscribed to the T-Mobile ONE Voice rate plan for $with taxes and fees included per month for two voice lines which provides unlimited minutes, unlimited texts, and data at up to 4G/LTE speeds depending on device capabilityEach additional voice line is $per month
Ms*** also activated two Mobile Internet (“MI”) lines of service on January 8, 2017, with mobile numbers ending in and at a cost of $per monthAs the account is active with a T-Mobile ONE Voice rate plan, Ms*** receives a $discount per MI lineTherefore, the monthly cost for each MI line of services is discounted to $per monthAdditionally, Ms*** elected to add Premium Handset Protection (“PHP”) for $per month to line ending in and the $JUMP! feature to mobile numbers ending in *** and ***
Based on the above, Ms***’s Monthly Recurring Charges (“MRC”) are $per month for servicesPlease be advised that Ms*** has been advised that she can save an additional $per line if her account is enrolled in our AutoPay serviceAutoPay is a free feature that automatically deducts the balance owed on the account using a stored payment methodIt is important to note that Ms*** has declined to enroll in AutoPay
T-Mobile records confirm on November 25, 2016, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Alcatel ONETOUCH Fierce handset for the total price of $plus applicable taxAt the time of signing, Ms*** was not required to remit a down payment; however, she agreed to a series of 24-monthly installments in the amount of $
From January 4, 2017, through February 28, 2017, new and existing postpaid customers who purchase a qualified tablet on EIP with a qualifying MI plan were eligible to receive a monthly EIP bill credit for the full cost of the tablet as part of our January Alcatel Tablet on Us promotionOn January 14, 2017, Ms*** purchased two Alcatel ONETOUCH Pop tablets during our January Alcatel Tablet on Us promotion for a total price of $At the time of signing, Ms*** was not required to remit a down payment; however, she agreed to a series of 24-monthly installments in the amount of $It is important to note that Ms*** qualified for said promotion and as per the Terms and Conditions of the offer; it may take up to three billing cycles for the promotional bill credits to reflect on the billing statements
Please be advised that Ms***’s account is bill current, meaning that payment for services are paid in advanceMs***’s billing statement dated January 20, 2017, reflected a total balance due in the amount of $for monthly access charges, and applicable taxes and fees for services from January 20, 2017, through February 19, 2017, which was due in full by February 12, Please note that T-Mobile applied an account credit for prorated charges in the amount of $which left the account with a $balance
Ms***’s billing statement dated February 20, 2017, reflected a total balance due in the amount of $516.00, of which $was past dueMs*** was assessed new charges in the amount of $for monthly access charges, applicable taxes, and fees for services between February 20, 2017, and March 19, 2017, which was due in full by March 12, On March 2, 2017, upon contacting Ms***, she was advised of her MRC as stated above and available discountsAt this time, T-Mobile applied an account credit in the amount of $as a goodwill gesture to Ms***, which resulted in a balance due of $
The following billing statement dated March 20, 2017, reflected a total balance due in the amount of $706.52, consisting of a $past due balance, new charges of $in monthly access charges, applicable taxes, and fees for services between March 20, 2017, and April 19, 2017, which was due in full by April 12,
On March 23, 2017, T-Mobile applied an account credit in the total amount of $to cover the closing of the all of the aforementioned EIPsIt is important to note that closing the EIP for the Alcatel ONETOUCH Fierce handset was completed a gesture of goodwill as there was no promotion in place to receive this handset for freeAs mentioned above, the Alcatel ONETOUCH Pop tablets were eligible to be free and Ms*** was to receive bill credits for months; however, in an effort to amicably resolve Ms***’s concerns, T-Mobile closed the EIP
Please be advised that Ms*** was advised there was a payment due for the remaining balance of $on April 12, 2017, and that the $in charges for the closing of the EIPs would be reflected on the next available billing statementMs*** submitted a payment of $on March 23, 2017, which to date, is the last payment received and resulted in a balance due of $
It is important to note that when EIPs are closed, the credit will appear immediately and the charge for the EIP will post on the next available billing statementOn March 27, 2017, upon speaking with Ms*** due to billing concerns, T-Mobile applied an account credit in the amount of $to zero the balance at this timePlease be advised that Ms*** had not entered into a new billing cycle at this time and as such, the charges for the EIPs were not reflected on her account
T-Mobile records confirm on April 6, 2017, Ms*** purchased Kyocera Duraforce handset for the total price of $plus applicable taxAt the time of signing, Ms*** was not required to remit a down payment; however, she agreed to a series of 24-monthly installments in the amount of $
Ms***’s billing statement dated April 20, 2017, reflected a total balance due in the amount of $Please note that this statement reflected monthly access charges, the aforementioned EIP charges, and applicable taxes and fees for services between April 20, 2017, and May 19, 2017, which was due in full by April 12,
As payment was not remitted to the account, Ms***’s billing statement dated May 20, 2017, reflected a total balance due in the amount of $Please note that $was considered past due as T-Mobile applied an account credit in the amount of $for prorated chargesMs*** was assessed new charges totaling $for monthly access charges, applicable taxes, and fees for services between May 20, 2017, and June 19, 2017, which was due in full by May 12, It is important to note that on May 11, 2017, T-Mobile informed Ms*** that it remains our position that her balance is valid and to avoid service interruptions, a payment or a payment arrangement needed to be made prior to the due date
On June 4, 2017, T-Mobile suspended Ms***’s account due to non-paymentIt is important to note that there have been several communications advising Ms*** of her balance due and when it is due with the most recent communication on June 12, Please be advised T-Mobile has placed a hold on the account until July 7, 2017, to allow Ms*** additional time to pay the balance at this time of $in full or to make arrangements to pay her balance in fullIt is important to note, that if no such actions are taken by Ms***, the hold will be removed and T-Mobile will move forward with its collections process
T-Mobile provides a number of options for Ms*** to pay outstanding chargesMs*** can make a payment via electronic check or credit card, online, over the phone either through the Interactive Voice Response (“IVR”) or with Customer Care or in person at one of our local retail store locations or by mailing it to the payment lockbox address on her billing statement remittance slip
In Ms***’s correspondence to your office, she references a settlementPlease be advised that T-Mobile has made several attempts to contact Ms*** in regards to the settlement she is referring to but have been unsuccessful in obtaining additional information from herShould Ms*** wish to discuss her concern, she may contact me at the information listed below
We regret to hear of Ms***’s desire to switch to a new service providerT-Mobile understands that our customers may have their very unique and important reasons for cancelling their service and we respect and understand thisIt is important to note that Ms*** is not under contract with T-MobileAs such, Ms*** remains free to establish services with a carrier that she feels would best meet her service needs
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer CareT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Carlos T***
Executive Response

Tell us why here... March 26, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: Jodyann B*** Your File No*** T-Mobile Account No***To Whom It May
Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 14, 2018, regarding the above-referenced account. Please be advised that we have made attempts to contact MsB***, which have proven unsuccessful. As such, T-Mobile will make every effort to address MsB***’s concerns within this letter. T-Mobile regrets any concern caused to MsB*** regarding her account. T-Mobile records confirm that as of December 15, 2017, MsB*** is subscribed to the T-Mobile 10GB No Credit Check (“NCC”) rate plan, which for $plus applicable taxes and fees, provides unlimited talk, text and GBs of data at up to 4G/LTE speeds depending on device capabilityIt should be noted that MsB*** was assigned a temporary mobile number ending in 7439. It is important to note that the NCC rates plans are for customers who do not want to run a credit check or are required to pay a high postpaid deposit.In review of the account, MsB***’s monthly access charges were expected to be about $including taxes and fees. As such, our records do not indicate that MsB*** should have paid $as stated in her correspondence to your office as T-Mobile does not currently have a rate plan at the aforementioned rate of $42.09. Upon further review of MsB***’s account, our records confirm that on December 17, 2017, the mobile number ending was replaced with mobile number ending as the latter was portto T-Mobile from an alternate service provider. Please be advised that T-Mobile has reviewed MsB***’s account regarding her number port concerns, and our records do not indicate that any other number was requested or queued for poto MsB***’s above-referenced account. Should MsB*** wish to complete an alternate port-in, she may do so by contacting Customer Care or by visiting a local retail location. As of December 12, 2017, MsB***’s account has been set to receive paperless billing. MsB*** will receive a text message notification to the line ending in when the bill is ready to be reviewed online at www.T-Mobile.com or via the T-Mobile App. It should be noted that MsB*** may access her billing statements at any time via the website or the T-Mobile App. We regret any confusion regarding MsB***’s payment due date. T-Mobile’s payment due dates can and do vary slightly from month to month and that is why we encourage MsB*** to always confirm her payment due date on the first page of her billing statement, by dialing #BAL#, by visiting their online account at T-Mobile.com, or by calling our automated system. Please note that that MsB***’s can expect her payment due date to occur on or around 12th of every month, but MsB*** should always confirm the date to make sure she avoids late fees or suspension. Please be advised that T-Mobile may use third-party Service Partners to help service our customers. While these employees do not report directly to T-Mobile USA, Inc., they are contracted by T-Mobile and trained in use of T-Mobile's systems and tools. Additionally, they are held to the same standards of professionalism and policy adherence as any other representatives of T-Mobile. T-Mobile regrets any inconvenience this matter may have caused MsB***. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext341-8067.Very truly yours,T-MOBILE USA, INC.Sharon B***Executive Response

December 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated December 4, 2016, regarding the above-referenced file numberPlease be advised that T-Mobile takes account security very seriously, therefore in order to protect our customer's privacy and personal information, T-Mobile restricts how customers can obtain information or make changes to accountsInvestigation of this issue has confirmed that *** *** is not an authorized user on the account which is associated with the mobile number she providedThe account holder of record may add *** *** to the account by contacting T-Mobile Customer Care hours a day at 800-937-or by contacting T-Mobile’s Executive Office at the below numberAdditionally, she may have one of the authorized users on the account contact me at the number below to discuss this matter furtherT-Mobile regrets any inconvenience to Ms*** ***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCLupe C*** Executive Response

October 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 20, regarding the above-referenced accountT-Mobile records confirm that Mr*** is an authorized user of Ms*** accountT-Mobile is pleased to have been able to resolve Mr*** concerns to his satisfactionT-Mobile regrets any handset concerns that Mr*** has experiencedT-Mobile records reflect that Mr*** purchased an Apple iPhone 5s handset on December 28, By purchasing T-Mobile equipment, Mr*** received a one-year Limited Warranty provided by the manufacturer of his deviceDuring the Limited Warranty period, Mr*** is eligible to receive an advanced replacement of his device via T-Mobile’s Handset Exchange ProgramPlease be advised that the one -year limited warranty can be extended with a monthly subscription to one of our Premium Handset Protection features, as is the case with Mr*** subscription to our JUMP! featureUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageT-Mobile records reflect that Mr*** has participated in the Limited Warranty Exchange process several times in the last few months, most recently on October 19, As Mr*** continues to report concerns with his replacement device, T-Mobile has agreed to provide him with a new iPhone 5s handset of the same specifications as his current handsetWe ask only that Mr*** returns his current non-working handset to my attention at the address belowT-Mobile has provided Mr*** with a $account credit for the return shipping costsPlease note that Mr*** has accepted this as resolution in full to his concernsPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr*** recent contact with our Customer CareBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCKayla J*** Executive Response

Complaint: ***
I am rejecting this response because: Miss G*** if only you were thereReview your T moble planSee if your company met it advertismentI was never enrolled in auto pay and never told that. If so why didn't you have my card numberI was never told when the bill was due. weeks after getting your service you kill the service stating the bill was not paid. That's when I paid itThe line for me for my grand kids in Oregon. Some how I was being charged for a tablet I never ask for. My grand duaghter phone never workedMy son in exchanged the phones in Oregon. Oregon taxes free states you was charging tax. You advertise unlimited data but it not true6.In Jan went to pay the bill your employee told me not to pay wait til Feb. He stated computer back up and discount was not kicking in. I could have went to wal mart got a better deal with boost or straight talk or Your family mobile if I known. dollars a month unlimited data text and no strings attachedIm not paying any thing you got my phones for free, they were almost newYou guys are full of tricks and not honest. You can't just take my phone and change the plan as you gYour service way over what you say.10. With the phones off you charging me for service. dollars. I was counting on a month I was told. I didn't drop the service you guys did and knew what you was doing.
To squeeze more money out of me. Wonder how many people you done this to
Sincerely,
*** ***

October 3, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated September 28, 2016, regarding the above-referenced accountWe are sorry to hear that Ms*** had concerns with the shipping of her iPhone Plus handsetOur records confirm that on September 9, 2016, Ms*** elected to purchase an iPhone Plus handset on our Equipment Installment Plan (“EIP”) programAt the point of sale Ms*** remitted a down payment for the handset plus taxes totaling $According to UPS tracking number *** the handset was shipped on September 15, UPS tracking number indicates that between September 16, 2016, and September 20, 2016, a UPS My Choice delivery address change was requested by Ms***On September 21, 2016, UPS returned the package back to sender as the suite number on the delivery address provided by Ms*** was either missing or incorrectUPS return tracking number *** confirms that the package was returned to T-Mobile on September 26, Please be advised that Ms*** will receive a refund of the down payment and taxes within fourteen days from the return dateOn September 29, 2016, T-Mobile contacted Ms*** at which time we placed a new handset order for the iPhone PlusAt this time, Ms*** agreed to pay a down payment plus taxes in the amount of $on her following billing statementAdditionally, the estimated shipping date for the new iPhone Plus order is between November 1, 2016, and November 30, as the handset is currently on back orderT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCTaylor B*** Executive Response

September 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 23, 2015, regarding the above-referenced accountT-Mobile regrets any inconvenience to Ms*** regarding this matterPlease be advised that on September 22, T-Mobile spoke with Ms*** and the U.S.P.Stracking number *** was provided, which confirms that the handset was received on August 21, In an effort to amicably resolve this matter T-Mobile has agreed to waive the remaining balance in full and issued a credit of $178.43, bringing Ms*** account balance to zeroT-Mobile has also requested a refund in the amount of $be sent to Ms***Ms*** should allow ten to fifteen business days to receive the refundBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCJames G*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

February 21,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** Your File No*** T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 16, 2017, regarding the above-referenced accountT-Mobile is happy to report we have resolved this matter to Mr*** satisfaction
T-Mobile sincerely regrets any inconvenience Mr*** has experiencedT-Mobile records confirm that Mr*** canceled his account on December 26, 2007, when he ported his mobile numbers to another service providerMr*** billing cycle ran from the 8th of one month to the 7th of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Mr*** was billed through January 7,
As a courtesy to Mr*** and in an effort to amicably resolve this matter, T-Mobile issued a credit to the account in the amount of $for the pro-rated charges incurred from December 8, 2017, through January 7, Mr*** account remains closed with a zero balancePlease note Mr*** account was not sent to a third-party collection agency and as a result will not impact his creditUpon speaking with Mr*** he accepted this as resolution to his concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Zachary S*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I just check my account and I was promised $monthly payment is still showing up at $I have attached a screen from the snapshot I tookIt's possible that there's a timing issue for the monthly charge adjustment to kick in
Sincerely,
*** ***

December 19,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 7, 2017, regarding the above-referenced account
T-Mobile regrets any concerns that Mr*** may have regarding our QLG BOGO offerPlease note that from August 18, through September 28, 2017, new and existing postpaid customers who’d purchase a new LG Gor LG Vhandset could get a second LG Gor LG Vhandset on usThe requirements were to purchase the equipment under our Equipment Installment Plan (“EIP”) and activate or added on at least one new line of service under an eligible rate planIn addition, please note that customer were to submit for the offer via www.t-mobile.com/promotions within days of the purchase
T-Mobile records indicate that on September 2, 2017, Ms*** qualified for and took advantage of our EIP offering with the purchase of an LG Ghandset and an LG Vhandset, with the intention of taking advantage of the above-mentioned promotionHowever, please note that T-Mobile records do not reflect that Ms*** submitted for the offer onlineAdditionally, a new line of service was not activated, therefore, Ms*** was not eligible for QLG BOGO offer
As a gesture of goodwill, on December 11, 2017, T-Mobile offered Ms*** to remove the remaining balance on the EIP for the LG VhandsetMs*** accepted this offer, as such; the EIP balance for the LG Vnow reflects a zero balanceT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Mercedes V***
Executive Response

January 31, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated January 20, 2017, regarding the above-referenced accountT-Mobile regrets any concerns Mr*** experienced with his accountPlease be advised that in T-Mobile’s Terms and Conditions, customers are advised that they are required to notify us of any disputed charges within days of T-Mobile providing notice of the chargesIf a customer does not report the dispute within that time frame, they waive their right to dispute the charge(s)Our records indicate that the $JUMP! Bundle feature was added to mobile number ending in *** on Mr***’s account on July 13, 2014; however, the first notice that T-Mobile received regarding a dispute of this feature and associated charges was on January 19, On January 19, 2017, T-Mobile applied a $credit to Mr***’s account for the feature charges which were assessed to his account for the previous six monthsAs the remainder of the disputed feature charges are beyond the dispute period, it is T-Mobile’s position that Mr*** was appropriately billed for the above featureIn an effort to amicably resolve this issue, T-Mobile applied an additional credit of $to Mr***’s account for an additional six months of feature chargesThis credit reduced Mr***’s outstanding balance to a credit balance of $and he may verify this by visiting www.T-Mobile.comT-Mobile respectfully declines any further request for credit regarding this issueFinally, we regret if any of Mr***’s information was entered incorrectly on his accountIf Mr*** believes that his information on his account is incorrect, we encourage him to visit a T-Mobile retail store and to provide a government issued ID card and we will be happy to correct any incorrect informationT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext* *** Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

March 16, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 23, 2017, regarding the above-referenced account. T-Mobile regrets that Mr*** has concerns with our resolution with his Carrier Freedom request. Please note that part of the terms of our Carrier Freedom offer is that the account is active and in good standing at the time that the request is received. Since Mr***’s account was cancelled on January 12, 2017, he is not eligible for the Carrier Freedom offer. Please be advised that Mr*** signed the device recovery traagreement that specifies the trais final and the handset is unable to be returned, we regret that he has concerns with the traterms. In addition, Mr*** also agreed to the terms of the Carrier Freedom offer, which may be found at www.switch2Tmobile.com. Nevertheless, as a one-time gesture of goodwill we approved an exception to our Carrier Freedom requirements, and in an effort to amicably resolve this matter with Mr***, on March 7, 2017, Mr*** accepted a reimbursement in the amount of $for the Carrier Freedom offer as final resolution in this matter. A pre-paid MasterCard in the amount of $was processed, and approved, on March 8, 2017. Mr*** should receive the reimbursement of $within business days from March 8, 2017. As Mr*** accepted the reimbursement as final resolution in this matter, we respectfully decline additional compensation to him for this matter. T-Mobile regrets any inconvenience to Mr***. Mr***’s account remains closed with a zero balance Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Ally Y*** Executive Response

May 31, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** *** Your File No*** T-Mobile Prepaid Mobile NoXXX-XXX-*** To Whom It May Concern: T-Mobile USA, Inc
(“T-Mobile”) is in receipt of your correspondence dated May 18, 2016, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Mr***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address his concerns within this letterT-Mobile regrets any inconvenience that Mr*** may have experienced regarding the cancellation of the above referenced mobile numberPlease be advised that T-Mobile records indicate that Mr*** was subscribed to the Simple Choice Value planThis competitively priced plan provides Mr*** with unlimited nationwide minutes, domestic messaging and on network data usage, with the first three (3) gigabytes at up to 4G speedsThis rate plan is billed at a rate of $per month before applicable taxes and feesAdditionally, our records further indicate that Mr*** was subscribed to the Stateside International with Mobile featureThis feature is billed at a rate of $per month before applicable taxes and feesIt is important to note that the Stateside International with Mobile feature provides Mr*** with unlimited calling to landline phones from the United States to more than foreign countriesPlus it also provides unlimited mobile number calling in an additional countries as well as a 1,minute bucket for calling mobile numbers in MexicoT-Mobile records indicate that on May 11, 2016, T-Mobile’s Fraud Management team determined that Mr*** was calling excessively to VenezuelaPlease note that this determination was made as Mr*** had placed over 5,minutes in calls to Venezuela in less than daysAs this violates T-Mobile’s Terms and Conditions that were agreed upon at the time of activation, on May 11, 2016, T-Mobile cancelled Mr***’s accountPlease be advised that T-Mobile’s Terms and Conditions state the following: Unless explicitly permitted by your Rate Plan or Data Plan, you are not permitted to use your Device or the Service in a way that we determine: •Misuses the Service, including "spamming" or sending abusive, unsolicited, or other mass automated communications; Please note that in an effort to amicably resolve this matter, on May 27, 2016, T-Mobile has cleared the account to be eligible for re-activation despite the excessive usageIt is important to note that T-Mobile was unable to reactivate the account as Mr*** had previously requested that his mobile number be ported to another service providerOn May 27, 2016, T-Mobile cleared the mobile number to be eligible for porting to Mr***’s new service providerHowever, T-Mobile was notified that Mr***’s new service provider cancelled the pending port out requestPlease note that at this time Mr***’s T-Mobile account and the mobile number remain cancelledT-Mobile would like the opportunity to speak with Mr*** and work toward an amicable resolutionWe request that Mr*** contact me directly at the number below to discuss this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 1-877-290-ext***Very truly yours, T-MOBILE USA, INCTiffany C*** Executive Response

Complaint: ***
I am rejecting this response because:I was ready to let this whole thing go, ready to let it disappear into the depths of unwinable frustrationsIt was a little bit unprofessional for MsV*** to emphasize, to the over extent that she did, the fact that I use a lot of dataI tried to re-read her response to count how many times she mentioned how excessive my selfish abuse of their terms of policy isWith prefixed adverbs like "extremely high", I stopped counting after the ninth mention in the 2nd pertaining paragraphSo I use a lot of dataThat seems a little personal, but okayWith all the gamers and fellow movie goers out there, I sincerely and so highly doubt that as she stated I, singly, am one of the highest users of data on the T-Mobile networkI estimate my usage be around gigabytes per monthThat equates to about high definition moviesT-mobile advertises itself as an internet providerThey advertise their plans as all being unlimited and have slogans to the affect of: "Use your free hot spot and stream your free Netfix account straight to your TV." So how many gigabytes does it take to get to unlimited? According to T-Mobile, the answer is 50gigs and then they "throttle" (or "de-prioritise" is what they're now calling it now) your accountIt's odd, they were resently sued for doing a different variation a the exact same thingWhy do the people at T-Mobile struggle to redefine language? Unlimited = No limitNo questionAs for my current coverage, according to T-Mobile's tech team, it was mentioned several times by different individuals that two towers, the one by my work and the one by my home are not working properly and are scheduled for maintenanceThis, unfortunately, will not be addressed in the immediate future, as I understand itMy sincerest gratitude to everyone at the Revdex.com for looking out for the little guySincerely, *** ***

Revdex.com:
From: *** [mailto:***
Sent: Tuesday, September 13, 4:PM
To: Complaints
Subject: ***
I am writing to inform that I spoke to a female representative just now and she
applied the creditThank you
Sent from my iPhone

July 19,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 7, 2017, regarding the above-referenced accountT-Mobile is pleased to report to your office that upon speaking with Ms***, we have resolved this matter to her satisfaction
T-Mobile regrets any additional concerns Ms*** experienced regarding her Samsung Galaxy SdeviceT-Mobile records reflect that Ms*** is eligible to perform an upgrade to brand new equipment, take advantage of a replacement which can be a new, or like new, Sor an alternate device of the Samsung Galaxy S
On July 18, 2017, T-Mobile contacted Ms***, and discussed options for a replacement directly through T-Mobile, as well as informed her of options to consult with the manufacturer of her phone, which is Samsung, to see about alternate solutions to have her phone repairedAs a gesture of goodwill, T-Mobile offered to perform an upgrade to a device of her choice for free, and informed Ms*** that this is a one-time courtesy offer, which she acknowledged understanding ofMs*** wanted time to review the devices available before making a decision on a phone she would likeT-Mobile set an appointment to speak with Ms*** on Thursday, July 20, 2017, at which time she will be ready to proceed with the equipment orderPursuant to our conversation, Ms*** considers the matter to be resolved, and has no additional concernsT-Mobile regrets any additional inconvenience to Ms***, and we appreciate her business
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Adrianne F* Executive Response

March 2, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No*** T-Mobile Account No***To Whom It May Concern:T-Mobile USA, Inc
(“T-Mobile”) is in receipt of your correspondence dated February 27, 2018, regarding the above-referenced account. T-Mobile is happy to report that Ms*** concerns have been resolved. T-Mobile regrets any confusion in regards to our previous response, however upon speaking to Ms*** on February 28, 2018, she has confirmed the matter has been resolved and has no further concerns. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Dolly A***Executive Response