T-Mobile Usa Inc

April 27,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile
Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 18, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that *** *** is designated as an authorized user of the account
T-Mobile regrets any concerns that Mr*** may have experienced regarding his handsetT-Mobile records indicate that on February 25, 2017, Mr*** took advantage of our JUMP! On Demand (“JOD”) offering with the lease of an LG Stylo Customers with a JOD lease are eligible to switch phones up to three times in a rolling twelve month period, which begins at the time of the first JOD upgradeThe upgrade must be completed at retail location where a physical inspection of the phone will be done in order to confirm the handset is free of damageIf damage free, the current lease is ended, the handset is accepted for return and a new handset lease is entered into
Please be advised that T-Mobile provides a day return period which allowed Mr*** to use the equipment to see if it meets his needsT-Mobile records confirm that on March 3, 2017, Mr*** contacted T-Mobile in regards to returning the LG StyloFurther records show that on March 3, 2017, T-Mobile provided a return label with tracking number *** which was received at our warehouse on March 8, Regretfully, the handset was not scanned immediately and therefore Mr***’s JOD lease was not removed from the above account
As T-Mobile wants to ensure that our customers are provided the best experience possible, on April 20, 2017, T-Mobile removed the JOD and credited $for the last two JOD payments and one for the current billing cycle leaving the account with a zero balance after Mr***’s April payment
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris L*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** i'm still waiting for the card with that credit also I still have to see if *** will agree to it a plan because they have to also agree .thanks God bless

December 19,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 5, regarding the above-referenced accountWe are pleased to advise that we have resolved Ms*** concerns to her satisfaction
T-Mobile regrets any inconvenience to Ms*** due to the insurance claim process and appreciate the opportunity to address her concernsT-Mobile records reflect that as of December 1, 2017, Ms***’s subscribed to the JUMP! with Premium Device Protection plus AppleCare feature for $each device per monthThis covers the device and kit accessories (SIM card) in a total loss claim such as loss/theft or physical/liquid damage
Please be advised that if a SIM card is inside of a device and the device is turned on it will automatically reflect usage to the T-Mobile networkUpon further investigation T-Mobile was able to determine that Ms*** was using a Digits line associated with mobile numbers ending in and Digits is a new and innovative optional service that allows the customer’s phone number to work in conjunction with any compatible internet-connected devicePlease note that Digits allows one mobile number to work on multiple devices
T-Mobile records confirm that on December 8, 2017, Ms*** insurance claim was approved and shipped for two Apple iPhone 64GB handsets for mobile numbers ending in and
Upon speaking with Ms*** on December 12, 2017, she advised T-Mobile that she received the replacement handsets and has no additional concerns
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer Care
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Michelle S***
Executive Response

April 3,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 24, 2017, regarding the above-referenced accountWe are pleased to report that Mr***’s concerns have been addressed and resolved to his satisfaction
T-Mobile regrets any continued concern that Mr*** has experienced regarding his coverage experience in the Fort Pitt Tunnels
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Customer Care
As previously indicated in our letter to your office dated March 24, 2017, there are several factors that may affect coverageUpon ancillary review of Mr***’s coverage concerns, T-Mobile found that coverage expansion is underway for the Fort Pitt Tunnels and we current expect that project completion to address coverage in the area be completed by May 31,
It should be noted that on April 3, 2017, T-Mobile contacted Mr*** and apprised him of our expansion plansMr*** also confirmed the receipt of the SIM card provided to him by our office
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jason A***
Executive Response

June 2,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Name: *** ** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 22, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience Ms*** may have experienced regarding her accountPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer Care
T-Mobile records indicate that on April 27, 2017, payment arrangements were made with Ms*** with regard to her outstanding balancePlease note that if a customer defaults on a payment arrangement that has been agreed to, then collection activity automatically resumes on the accountThis means that the account may be suspended, cancelled or assigned to a third-party collection agency
Records indicate that Ms*** made a $payment on May 19, However, because the payment arrangement that Ms*** had agreed to was expected to be in the amount of $payment, on May 20, 2017, T-Mobile suspended the account’s ability to place outbound callsAs stated in our Terms and Conditions, if we suspend a customer’s service and then later reinstate it, a fee may be assessedTherefore, when Ms*** made a payment arrangement on May 21, 2017, and the account was reactivated, the account was assessed a $restore from suspension fee per line of service
As a gesture of goodwill and in an effort to amicably resolve this matter, on May 24, 2017, T-Mobile applied a credit of $towards Ms***’s account for the restore feesPlease note that this credit reduced Ms***’s current balance to $193.00; however, the applicable restore from suspension charges will reflect on the following billing statement, which will be generated after May 24, T-Mobile regrets any inconvenience
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Mercedes V***
Executive Response

December 2, FILED
ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 1, regarding the above-referenced accountT-Mobile regrets any delay Mr*** experienced in receiving his reimbursement and equipment tracredit from the time of activationT-Mobile records confirm that Mr*** activated his T-Mobile account on July 29, 2015, and intended to take advantage of our Carrier Freedom promotion whereby not only are early termination fees reimbursed, but also accelerated equipment installment balances up to $per deviceThere are several eligibility requirements for both the early termination fee reimbursement and the equipment installment reimbursementThe most important provision of the equipment reimbursement is that the reimbursed amount paid out after activation is an amount equal to the total accelerated equipment balance (up to $650.00) minus the amount provided by T-Mobile at activation as a tracredit for the deviceCustomers are advised to submit their detailed final billing statement online at www.switch2t-mobile.com within days of activation of their T-Mobile accountT-Mobile records indicate that on August 14, 2015, Mr***’s submission for reimbursement was received for the line ending in via the website aboveRegretfully, Mr*** was denied for reimbursement due to credit already received/duplicate submissionT-Mobile records indicate that on November 19, 2015, the reimbursement for the *** early termination fee of $was escalated and has been processedT-Mobile records reflect that Mr*** visited his local T-Mobile retail store and brought an iPhone 4s 16GB handset for trade-inMr*** was offered $as a travalue and he accepted that amount, which was contingent upon the handset being received at the traaddress in acceptable condition within the specified timeframeUpon receipt of the handset at the tracenter, the handset was inspected and found to have previously undetected LCD issues and as such, the tracredit was deniedNevertheless, in an effort to resolve this matter, T-Mobile has agreed to issue a one-time courtesy credit to the account balance in the amount of $leaving a credit balance of $In addition, T-Mobile has confirmed that Mr*** should expect the final payout of $for the early termination fee via Visa Prepaid Card in the mail within the next two to three weeks, sales tax on early termination fees are not includedT-Mobile regrets any inconvenience to Mr*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCLuv V*** Executive Response

Complaint: ***
I am rejecting this response because: I have replied Diana's email told her that Joyce is just my English name for convenienceI also gave her the official name that's the same on the T-mobile account.I also tried to contact Diana via phone, but her mail box was full can't leave a message for her.I just want to make it clear that I am the account owner, Diana can call me and I can provide any info if she needs to
Sincerely,
*** **

October 17, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 12, 2016, regarding the above-referenced accountPlease be advised that we have made an attempt to contact Ms*** during appropriate business hours, which was proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’s concerns within this letterT-Mobile regrets any concern to Ms*** in regards to the above-referenced accountPlease be advised that our records confirm that Ms*** ported her five mobile numbers out to another carrier on September 16, 2016, closing the above-referenced accountPlease be advised that the services were canceled outside our proposed date for an amicable resolutionHowever, our records confirm that Ms*** did return the two Apple iPhones and our office was in receipt of the devices on September 26, In an effort to amicably resolve this matter, on October 14, 2016, T-Mobile has applied a credit in the amount of $1,for the final Equipment Installment Plan balance for the two Apple iPhones and for Ms***’s final monthly recurring charges from August 23, 2016, through September 22, 2016, leaving the account closed with a zero balanceIn addition, T-Mobile has mailed a prepaid refund card in the amount of $to refund Ms*** for the cost of the return shipping of the two Apple iPhones to our office in which she should allow fifteen days for delivery from the date of this letterAs T-Mobile has taken Ms***’s purchased handsets outside of the respected return period and has waived the final monthly recurring charges, T-Mobile respectfully declines Ms***’s request for further credit or compensationBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCOscar T*** Executive Response

August 24, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated August 19, 2015, regarding the above-referenced accountMr*** has confirmed that his issue has been resolved to his satisfactionT-Mobile regrets any concerns Mr*** experienced in regards to our Refer A Friend (RAF) promotionAt the end of July T-Mobile changed how the $RAF discount is applied to mobile numbersDue to an inadvertent error, the mobile number ending in *** was not moved to this new processThe July and August billing statements reflect a $RAF adjustment was applied only to the mobile numbers ending in *** *** and ***On August 21, 2015, T-Mobile added the mobile number ending in *** back to the RAF promotion and Mr*** can expect to begin receiving the automatic $RAF promotional credit for mobile number ending in ***, along with the mobile numbers ending in *** *** *** *** beginning on the September billing statementIn an effort to resolve Mr***’s concerns, on August 21, 2015, T-Mobile applied adjustments totaling $180.00, which represents six $RAF credits which brings the account to a credit balance of $T-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCCindy M*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs stated everything is closedThank you .Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.It is unfortunate that it takes a complaint to the Revdex.com to finally get the answers from T-Mobilethat I was requesting in the first placeI called several times to T-Mobile customer service andask that they explain the chargers I was being asked to payNo one at customer service seemed tobe able to figure it out .Finally after escalating it to the Revdex.com an executive from T-Mobile finallygave me the #'s and time lines when my account was closed and what charges would need to be paid.Now if I cam just get T-mobile to send me an account statement that shows I owe them $dollars.This will be my next complaint to the Revdex.com
Sincerely,
*** ***

February 2, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No*** T-Mobile Prepaid NoXXX-XXX-***To Whom It May Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence January 27, 2018, regarding the above-referenced prepaid numberT-Mobile regrets to hear of Mr***’ concerns and we welcome the opportunity to respond. T-Mobile records reflect that Mr***’ was subscribed to our Simply Prepaid plan at a cost of $monthly. This plan included unlimited talk, unlimited text and GB of high speed data. Mr*** could have continued to use data after his high speed bucket was exhausted, however it would be at a reduced speed. Additionally, please be advised that per the Terms and Conditions that were agreed upon at the time of activation, “Pre paid Service is non-refundable (even if returned during the return period), and no refunds or other compensation will be given for the unused airtime balances, lost or stolen prepaid cards or coupons.” However, as a gesture of goodwill, on January 17, 2018, T-Mobile issued a refund to Mr*** via prepaid MasterCard for $55.00. Mr*** should allow up to fourteen days for his card to be received. MrWalters may contact Citibank, the issuer of the card, directly at 877-855-to inquire on the delivery status.With respect to Mr***’ concerns regarding a Mobile Device Unlock request, it is important to note that Mobile Device Unlocks are available to customers who meet our eligibility requirements. Upon careful review, T-Mobile records do not reflect a previous request from Mr*** to unlock his handset, however, upon speaking with Mr*** on January 2, 2018, he informed us that he had purchased a new device and no longer needed his handset unlocked. Mr*** did not provide an IMEI number to us to unlock his device at that time. However, on January 31, 2018, Mr*** provided the IMEI number for his handset and his device was successfully unlocked. Instructions were then emailed to Mr*** to complete the process. We regret any inconvenience to Mr***.Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.David T***Executive Response

August 1,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 20, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced regarding her device upgrade and we appreciates the opportunity to address her concernsT-Mobile records reflect that Ms*** purchased an Apple iPhone 6S Plus 16GB and a Samsung Grand Prime on November 23, By purchasing T-Mobile equipment, Ms*** received a one-year Limited Warranty provided by the manufacturer of her devicesUpon review of Ms***’s account this warranty has been extended as she subscribes to the optional JUMP! featureThe JUMP! feature provides customers all the coverage offered by our Premium Handset Protection bundle (handset insurance and extended warranty), Mobile Security with Lookout and the benefit of traditheir current device on an Equipment Installment Plan for full credit of the remaining balance
As Ms*** mentioned in her correspondence to your office on July 20, 2017, she inquired about filing an insurance claim for the stolen Grand Prime on the mobile number ending in ***Unfortunately, Ms*** was told that the deductible to replace the equipment would cost $Ms*** elected to not proceed with the insurance claim and suspended the mobile number until July 18, Ms*** visited a T-Mobile store on July 18, 2017, to purchase a new device for the mobile number ending in ***Ms*** purchased the LG Aristo and was required to remit a down payment of $and applicable taxes as well as a $upgrade support chargeUpon speaking with Ms*** she verified that she was able to return the equipment and receive a refund for the down payment and the upgrade support charge
Nevertheless, in an effort to resolve Ms***’s concerns, on July 25, 2017, T-Mobile agreed to send Ms*** a Samsung JPrime and add the $deductible to her next billing statement that closes on August 6,
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Andrew S***
Executive Response

Hi, I am satisfied with the resolution of this problemI appreciate the Revdex.com helping me and once again thank you

August 3,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re:
*** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 29, 2015, regarding the above-referenced account.
In Mr***’s letter to your office, he indicates that he was not able to use service with his handset in or around his home. We regret any coverage issues Mr*** may have experienced. Unfortunately, T-Mobile is unable to guarantee coverage in all areas. There are several factors, such as: network changes, traffic volume, service outages, technical limitations, signal strength, equipment, terrain, structures, foliage, weather, and other conditions that may interfere with actual service, quality, and availability
T-Mobile records show that on October 14, 2014, Mr*** ported his number ending in *** to another carrier, cancelling his account. Mr***’s billing cycle ran from the 28th of one month to the 27th of the following month. Pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycle. Accordingly, Mr*** was billed through October 27, 2015. Mr***’s final billing statement dated October 28, 2014, included services provided from September 28, through October 27, 2014, in the amount of $58.68. Please note that this balance was due November 20, 2014. It is T-Mobile’s position that Mr*** was billed appropriately
Please be advised that although T-Mobile does not report information directly to any of the credit bureaus, the third party collection agencies to which accounts are assigned may. The account may be reported to the credit bureau while a balance remains outstanding.
As a courtesy to Mr*** and in an effort to amicably resolve this matter, T-Mobile issued a credit to the account in the amount of $for the total charges incurred from September 28, through October 27, 2014. This credit has lowered the balance to zero, please be advised that any negative remarks on Mr***’s credit report with be automatically removed within days. Mr***’s account remains closed with a zero balance. T-Mobile regrets any inconvenience to Mr***.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at *** *** ***
Very truly yours,
T-MOBILE USA, INC
James G***
Executive Response

August 15,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 1, 2017, regarding the above-referenced account
T-Mobile regrets any concern Mr*** experienced regarding our Friends and Family promotionT-Mobile’s Friends and Family promotion offered two additional lines of service at no cost assuming the account meets the necessary qualificationsT-Mobile records confirm that Mr*** activated three additional lines of service on November 19, 2016, and moved one line from another account into his name for a total of four lines of serviceUpon review Mr*** meet all necessary qualifications to receive the discount; unfortunately the account was not automatically enrolled resulting in the line ending in *** not reflecting the monthly promotional discount
In an effort to amicably resolve this matter, on August 3, 2017, T-Mobile added our Friends and Family promotion to line ending in ***Please be advised it can take up to two full bill cycles for the credit to automatically apply toward the accountT-Mobile also applied a credit to Mr*** account in the amount of $bringing his balance to $due on August 12, T-Mobile confirmed Mr*** has received account credits totaling $for this matter and we respectfully declined any further compensationT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Carolina F*
Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** *** ***

July 22,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** ***
T-Mobile Account Name: *** ***
Your File No*** T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 19, 2017, regarding the above-referenced accountPlease note that the account holder of record is *** *** and *** *** *** is listed as an authorized user on the accountT-Mobile is pleased to report we have successfully resolved Ms***’s concerns to her satisfaction
T-Mobile strives to provide all our customers with a world class experience and we regret any inconveniences Ms*** may have encounteredT-Mobile appreciates the feedback Ms*** has provided as it allows us to take the necessary steps to improve future customer experiences
Please note, Ms***’s billing cycle ran from the 5th of one month to the 4th of the following monthMs***’s account was billed in arrears and as such, the payment made on June 1, was applied to services used through May 4, Pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Ms*** was billed through July 4, As a courtesy, and in an effort to amicably resolve this matter, T-Mobile issued a credit to the account in the amount of $for the final billing cycle spanning from June 5, through July 4, As of the date of this letter, the account has a zero balance and a revised billing statement will be issued after August 5, reflecting this change
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Liana G*** Executive Response

June 6,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 27, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that she has designated *** *** as an authorized user of the account
T-Mobile regrets any concerns Ms*** experienced regarding the unlocking of a handset on the accountPlease be advised that Mobile Device Unlock codes are available to customers who meet our eligibility requirementsPlease note that our review has confirmed that Ms***’ account is eligible to receive a Mobile Device Unlock code for her deviceAs such, on June 1, 2017, T-Mobile emailed Ms*** with the Mobile Device Unlock instructions needed to unlock her device
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer Care
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Abigail ***-R***
Executive Response

September 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated September 22, regarding the above-referenced accountT-Mobile regrets any difficulties Mr*** had in contacting our office and any equipment concerns he has experiencedT-Mobile left a message for Mr*** on September 20, 2016, and was able to speak with him on September 22, regarding his equipment concernsUpon speaking with Mr*** on September 22, 2016, T-Mobile agreed to upgrade the lines ending in and to the iPhone plus GB device on T-Mobile’s Equipment Installment Plan (“EIP”) offering where Mr*** agreed to a series of monthly installments in the amount of $per lineT-Mobile has confirmed with Mr*** this was a satisfactory resolution to his concernsT-Mobile regrets any inconvenience to Mr*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCAmor M*** Executive Response