T-Mobile Usa Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThnak you very much for your assistance.Sincerely, *** ***

Complaint: ***
I am rejecting this response because:
Based on our conversation with a T-Mobile Representative on Feb17th, the total monthly bill would be $less than the current statement at that timeHowever, with the new plan, our bill has increased by $Also, we only have active lines in our plan.Also, I have called MsLigia M*** and left her a voicemail regarding this matter!Sincerely,
*** ***

November 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated November 1, 2016, regarding the above-referenced accountT-Mobile regrets any billing concerns Ms*** has experiencedT-Mobile records confirm that Ms*** canceled her account on August 18, 2016, when she ported her mobile number to another service providerMs***’s billing cycle ran from the 27th of one month to the 26th of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Ms*** was billed through August 26, The final billing statement issued August 27, 2016, reflected a balance of $due by September 19, 2016, and consisted of monthly access charges from July 27, 2016, through August 26, T-Mobile records confirm that on October 6, 2016, a credit in the amount of $was applied to the account for prorated monthly access charges from August 18, 2016, through August 26, On November 4, 2016, as a courtesy to Ms*** and in an effort to amicably resolve this matter, T-Mobile issued a credit to the account in the amount of $for the pro-rated charges incurred from July 27, 2016, through August 18, Ms***’s account remains closed with a zero balanceT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCWilliam B*** Executive Response

June 25, 2015FILEDELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA 98327 Re: ***
Your File No*** T-Mobile Account No*** ToWhom It May Concern: T-MobileUSA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 17, 2015,regarding the above-referenced account. T-Mobile records reflect thatMs*** purchased a Motorola Nexus handset on February 12, 2015. By purchasing T-Mobile equipment, ourcustomers receive a one-year Limited Warranty provided by the manufacturer of theirdevice. During the Limited Warrantyperiod, customers are eligible to receive an advanced replacement of theirdevice via T-Mobile’s Handset Exchange Program or a post-exchange device bycontacting the manufacturer directly to discuss repair or replacementoptions. Under the Handset Exchange Program, T-Mobile will provide areplacement handset of the same or equivalent model, with a Service WarrantyProcessing Fee, provided that the non-working handset is in good physicalcondition with no modifications or damage, such as broken or cracked plastics,LCD or internal parts, or liquid damage. If the Limited Warrantyperiod has expired or T-Mobile determines that the handset is out-of-warranty,an exchange/repair fee, plus tax, will be charged to the account. T-Mobilerecords confirm that a replacement Motorola Nexus was sent to Ms*** on May20, 2015. In addition, we examined thereturned device with IMEI *** andit was found to have sustained liquid damage, which is not covered under thewarranty. Although we troubleshoot thehandsets prior to performing a handset exchange pursuant to the above policy,this is not the final exam. Upon receiptof the non-working handset, we have trained technicians who dismantle andexamine the handsets. A warning of thepossibility of an out-of-warranty fee was read to and agreed to by Ms*** atthe time of the exchange. Thisinformation is also in the users’ manual and in the material that accompaniesthe replacement handset. Based on theabove information it is T-Mobile’s position that the out-of-warranty fee wasvalidly assessed Althoughthe charge is considered valid, as a gesture of goodwill, T-Mobile has agreedto issue credit in the amount of $for the devices out-of-warranty feecharge. It is important to note thatfuture exchanges processed within T-Mobile’s limited warranty guidelines willapply. Although an alternate modelis not always available within the limited warranty guidelines, as a gesture ofgoodwill and in an effort to resolve the matter, T-Mobile has agreed to sendMs*** a new Samsung Galaxy Note handset in exchange for her non-workingMotorola Nexus handset. The MotorolaNexus handset must be returned to my attention in like-new condition. At the time that T-Mobile receives theMotorola Nexus 6, T-Mobile will remove the charges totaling $associatedwith the order of the Samsung Galaxy Note device. The handset can bemailed to me at the following address: T-Mobile USA, Inc.Attn: *** ***c/o Executive Response*** *** *** **Albuquerque, NM 87107 T-Mobile recommends that Ms.*** request a return tracking number when shipping the handset back to T-Mobile,as T-Mobile is not responsible for equipment being returned to T-Mobile. We ask that Ms*** please include the handset, battery, charger andher account information within the box to ensure she receives proper credit forthe returned equipment. Please be advised if the full kit is not returnedsuch as the charger, a $20.00-$restocking fee will be deducted from thecredit offered above. If the handset sustained either physical or liquiddamage that would void the Limited Warranty the handset will be returned to Ms.*** and equipment charges will then be considered valid. It is importantto note, Ms*** must have the equipment post marked for return no later thanJuly 8, 2015. Should Ms*** fail to meet this date the offer shall beconsidered void and charges will be considered valid On June 24, 2015, T-Mobilecontacted Ms*** and she accepted our offer as resolution Basedon the foregoing, we respectfully request that this complaint against T-Mobilebe closed. Thankyou for bringing this matter to our attention. Should you have any further questions, please feel free to contact me atthe address below or*** *** *** Verytruly yours, T-MOBILEUSA, INC. *** ***ExecutiveResponse

Revdex.com:
There was actually a discrepancy on the chargesI spoke with the Chief Executive of T-Mobile and we discussed about the water damaged phoneIt was shipped to Assurant but got lost/stolen on the way to the actual warehouseThe IMEI was blocked and the non-return fee was waived so now I am satisfied with the resolution. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

November 15, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** ** ** *** *** Your File No*** T-Mobile Prepaid Noxxx-xxx-*** To Whom It May Concern: T-Mobile USA, Inc
(“T-Mobile”) is in receipt of your correspondence dated November 7, 2016, regarding the above-referenced prepaid subscriberWe are pleased to report that Ms***’ concerns have been addressed and resolver to her satisfactionT-Mobile regrets any inconvenience that Ms***’ has experienced regarding her handset concernsWe appreciate the opportunity to respond to this matterT-Mobile records reflect that on October 21, 2016, Ms*** contacted Customer Care and activated her above-referenced prepaid subscriberIn addition to activating service, Ms*** placed an order for an Alcatel EvolvesmartphoneIt should be noted that Ms*** was charged $as the tull retail price of her device and $for her prepaid refillIn total, including taxes, Ms*** was charged $for her orderOur records further reflect that on October 31, 2016, Ms*** placed a second order for an Alcatel EvolvesmartphonePlease be advised that Ms*** was charged a total of $for this orderT-Mobile records reflect that Ms*** used her return label to remit her devices as she found them to have not been suitable due to their battery lifeOur records indicate that the tracking number was used to deliver a package to our return facility, however the international mobile equipment identifier for each of her aforementioned devices have not been logged as receivedPlease be advised that refunds for returned equipment may take up to days to post to the account used for purchasePlease be advised that pursuant to T-Mobile policy, and the Terms and Conditions for prepaid accounts, prepaid refills are non-refundableIt should be noted that on November 15, 2016, T-Mobile contacted Ms*** to discuss her concerns, and although it is our position that her refund should follow process, and that her refill card is non-refundable, T-Mobile offered to provide her with a refund in the amount of $via prepaid debit cardT-Mobile also encouraged Ms*** to seek usage of a phone-first, or basic device based off of the usage planned for the line she activatedIt should be noted that Ms*** accepted this as a resolution to her concernsIt is T-Mobile’s current expectation that Ms*** shall receive her prepaid debit card refund within ten to fourteen daysPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’ contact with our Customer CareBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJason A*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

December 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated December 2, 2016, regarding the above-referenced accountWe are pleased to report that upon speaking with Mr***, he confirmed that T-Mobile has resolved this matter to his satisfactionT-Mobile regrets Mr***’s concerns with regards to his account billing and rate planOur records indicate that between April 8, and April 9, 2016, Mr*** activated his T-Mobile account with four lines of service on the Simple Choice Family Match 6GB rate plan for $monthly plus applicable taxes and feesPlease be advised that at the time of activation, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of four Samsung Galaxy Sdevices and accessoriesThe EIP Agreement is a 24-month, no interest financing agreement available to qualifying customers with active serviceAccordingly, Mr*** agreed to a series of 24-monthly installments of $for an updated monthly estimated statement of $plus applicable taxes and feesIt is important to note that on October 19, 2016, the fourth line of service ending in was canceled when the number was ported to another service providerFollowing the cancellation of the line of service, Mr***’s requested that his monthly charges be reduced, therefore, T-Mobile changed the above mentioned rate plan to the Simple Choice Family Match 2GB rate plan for an estimated monthly statement of $plus applicable taxes and feesHowever, in an effort to amicably resolve this matter, T-Mobile has placed Mr*** on a grandfathered Simple Choice 6GB rate plan for $monthlyAs an additional courtesy, T-Mobile has agreed to waive the above mentioned accessory EIP for an additional savings of $in monthly savingsAs such, Mr*** may expect a monthly statement of $plus applicable taxes and feesPursuant to a conversation with Mr***, he confirmed that T-Mobile had resolved this matter to his satisfaction and that he had no further concernsPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our retail locationBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCAlberto V*** Executive Response

June 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 1, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that she has designated *** *** as an authorized user of the accountT-Mobile is pleased to advise that we have contacted Mr*** and resolved the matter to his satisfactionWe are sorry to hear of any concerns Mr*** has experienced regarding T-Mobile’s Handset Exchange ProgramT-Mobile records confirm that, on May 24, 2016, Mr*** completed a handset exchange through his extended warranty which is provided through the JUMP! featureBased on our review of UPS tracking number ***, Mr***’s replacement handset was delivered on May 26, According to our records, on May 27, 2016, Mr*** completed a second exchange, which was delivered on June 1, Please note that when a replacement device is sent to a customer, customers are advised that the replacement device will be in ''like new'' condition, and that the device may be new or refurbishedT-Mobile has no record to support Mr***’s claims that he was ever advised that he would receive a new handset as a replacement through T-Mobile's Limited Warranty program, nor does T-Mobile make any such guaranteeNevertheless, in an effort to amicably resolve the matter and upon speaking to Mr***, on June 2, 2016, T-Mobile agreed to send a Samsung Galaxy Shandset to Mr***, via expedited next-day shipping, at no charge provided that Mr*** returns his recent replacement Samsung Galaxy Shandset IMEI: *** to my attention at the following address: T-Mobile USA, IncAttn: Brandon M*** c/o Executive Response Menaul BlvdNE Albuquerque, NM T-Mobile recommends that Mr*** request a return tracking number when shipping the equipment back to T-Mobile, and that he retain a copy of the return tracking number for his records, as we are not responsible for equipment being returned back to usWe ask that Mr*** please include the handset, charger, and his account information within the boxPlease be advised that if our final examination of the handset indicates that it has sustained either physical or liquid damage that would void the Limited Warranty, the account will be assessed an out-of-warranty fee of $It is important to note, Mr*** must have the equipment post marked for return no later than days from the date of this letter in order to take advantage of this offerIn addition, if T-Mobile does not receive Mr***’s equipment return within days from delivery date of his replacement handset, then the account will be assessed a non-return fee in the amount of $Pursuant to our conversation, Mr*** confirmed that the matter is resolved and he has no further concernsFurthermore, please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact and we apologize if any T-Mobile employee failed in any way to display that during Mr***’s contact with our retail locationT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCBrandon M*** Executive Response

August 18,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: ** *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 6, 2017, from ** *** *** regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that ** *** *** has not been designated as an authorized userPlease note that T-Mobile has addressed Mr***’s concerns directly with Mr***
On September 9, 2016, and only for a limited time, T-Mobile offered new and existing post-paid customers the opportunity to upgrade their fully paid iPhone or new model for the iPhone or iPhone PlusBeginning September 15, 2016, customers were also required to change their rate plan to T-Mobile ONE to be eligibleWith this offer, qualified customers who purchased a new iPhone 32GB on an Equipment Installment Plan (“EIP”) and tradtheir fully paid iPhone 6, any model from any carrier would receive a tracredit and also monthly EIP bill credits to reduce the total cost of the new iPhone such that the phone is fully discounted after monthsCustomers who tradthe iPhone 5, 5C, 5S, or SE model would receive the phone at a final cost of $If a customer chose the iPhone GB Plus model there was a cost increase of $Finally, customers who chose a larger memory variant of the iPhone or iPhone Plus were asked to pay $for each memory variant increase
In order to qualify as an acceptable traddevice, it was required that the handset be in good working order with no physical or liquid damage and have the “Find My iPhone”, feature disabledIf the above requirements were not met the customer was not qualified for the promotionPlease also know that if a customer cancels their account prior to the end of the month EIP agreement, the monthly credits will stop and the remaining amount due for the phone is posted to the final billing statement
T-Mobile records indicate that on September 13, 2016, Mr*** qualified for and took advantage of our EIP offering with the purchase of four Apple iPhone Plus 128GB devicesAccordingly, Mr*** was asked to make a down payment in the amount of $for each device and agree to a series of monthly installments in the amount of $for each device
T-Mobile records indicate that T-Mobile was expecting the trade in of two Apple iPhone 16GB devices and a trade in of two Apple iPhone 16GB devices in order to take advantage of the above mentioned offerMr*** has stated he sent in one Apple iPhone 16GB device and one Apple iPhone Plus 16GB device, please note that T-Mobile shows no record of the equipment being receivedOn August 12, 2017, in a conversation with Mr*** in order to amicably resolve his concern T-Mobile has agreed to honor the above mentioned promotion manually
It is important to note that the Apple iPhone 128GB device had a full retail price of $869.99, with the down payment of $the monthly payments are $With the trade in of the Apple iPhone 16GB device Mr*** would have received a onetime trade in credit of $which impacted the account balance and monthly credits of $which over a total of months would have equaled a total of $in creditIt is important to note that one of the Apple iPhone 128GB device had a remaining balance of $In order to honor the offer T-Mobile has applied the credit of $towards the equipment balance and the remaining difference of $applied as an account credit
With the trade in of the Apple iPhone Plus 16GB device Mr*** would have received a onetime trade in credit of $which impacted the account balance and monthly credits of $which over a total of months would have equaled a total of $in creditIt is important to note that one of the Apple iPhone 128GB device had a remaining balance of $In order to honor the offer T-Mobile has applied the credit of $towards the equipment balance and the remaining difference of $applied as an account credit
In September the Consumer Product Safety Commission (“CPSC”) announced a full recall on all versions of the Samsung Galaxy Note deviceOur records indicate that on November 23, 2016, Mr*** returned his Samsung Galaxy Note device to a local T-Mobile Retail locationDue to an inadvertent error the equipment’s financial installment was not removed and Mr*** continued being billed $a monthOn August 12, 2017, in a conversation with Mr*** T-Mobile closed out the Samsung Galaxy Note financial installment and credited the amount of $which included the taxes paid at the time of purchase
Please be assured that T-Mobile strives to provide world-class service to all of our customers and we also make every effort to provide complete and accurate informationWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s contact with our Customer Care
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Thania R*** Executive Response

May 30,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: ** ** *** *** ***
Your File No***
T-Mobile
Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 18, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account is under the business name ** ** *** *** *** and that they have designated *** *** as an authorized userT-Mobile is delighted to have resolved this matter to Mr***’s satisfaction
T-Mobile regrets any concerns that Mr*** had in regards to the September iPhone Trade up offerOn September 9, 2016, and only for a limited time, T-Mobile offered new and existing post-paid customers the opportunity to upgrade their fully paid iPhone or new model for the iPhone or iPhone PlusWith this offer, qualified customers who purchased a new iPhone 32GB on an Equipment Installment Plan (“EIP”) and tradtheir fully paid iPhone 6, any model from any carrier would receive a tracredit and also monthly EIP bill credits to reduce the total cost of the new iPhone such that the phone is fully discounted after months
On September 22, 2016, Mr*** participated in our EIP offering with the purchase of two iPhone 32GB devicesAt that time, Mr*** agreed to trade in two iPhone 16GB devices with a maximum offer value of $for each handsetIn addition, a monthly bill credit of $per handset would make up the full cost of the iPhone 32GB devices pursuant to the September iPhone Trade up offer
Please be advised that Mr***’s line ending in has been receiving the monthly credit of $and also received the tracredit of $for the iPhone device on February 7, However, Mr***’s line ending in *** was not enrolled in the promotion due to an administrative error
As a courtesy to Mr*** and in an effort to resolve this matter, T-Mobile issued a bill credit in the amount of $to the account, which covers the payments that had previously been assessed for the line ending in ***Please note with this credit, the account now reflects a $credit balanceIn addition, T-Mobile has waived the remaining EIP balance for the line ending in ***Accordingly, Mr*** has been provided with the September iPhone Trade up offer in fullT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Lauren L***
Executive Response

June 14,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** *** *** ***
Your File No***
T-Mobile Account
No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 31, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** *** *** ***., and that they have designated Mr*** *** as an authorized user of the accountT-Mobile appreciates being given the opportunity to review and address Mr***’s concerns
T-Mobile records indicate that Mr.*** is currently enrolled in our BIZ Simple Choice North America Unlimited Talk and Text and Data rate plan for $per month, which includes unlimited talk and text with an additional data feature for $per monthThis feature includes GBs of data at up to 4G/LTE speeds depending on device capability along with Data Stash and Smartphone Mobile Hotspot
T-Mobile records confirm that on August 19, 2016, Mr*** purchased a Samsung Galaxy Note 64GB handset utilizing T-Mobile’s Equipment Installment Plan (“EIP”)He remitted a down payment in the amount of $and agreed to monthly payments in the amount of $Regrettably, as has been widely reported Samsung announced a world-wide recall of their highly regarded and newly released Galaxy Note As Mr*** mentioned in his correspondence to your office he returned the Samsung Galaxy Note to a retail location was absolved of the financial responsibility for this device
Additionally on November 2, 2016, Mr*** initiated a new EIP in store for an LG VTitanMr*** was required to remit a down payment in the amount of $including applicable taxes and agreed to monthly installments in the amount of $
Upon speaking with Mr*** on June 9, 2017, we have sent him a copy of the signed EIP agreement for the purchase of the LG VTitanOn June 9, 2017, Mr*** confirmed that he had received and reviewed the agreement and agreed to continue making the payments for the LG VdeviceWe apologize for any confusion Mr*** has experienced regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Felicia P***
Executive Response

April 4,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 22, 2017, regarding the above-referenced account
In Ms***’s letter to your office, she indicates that she is not able to use service with her handset in or around her homeT-Mobile regrets any coverage issues Ms*** has experiencedUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors and conditions that may interfere with actual service, quality, and availability
T-Mobile records indicate that on December 16, 2016, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an iPhone 32GB Rose GoldBy purchasing T-Mobile equipment, Ms*** receives a one-year Limited Warranty provided by the manufacturer of her deviceT-Mobile records confirm that Ms***’s handset was replaced five times between January 12, and March 7, via our Handset Exchange program honoring the limited warrantyT-Mobile regrets any inconvenience to Ms*** regarding these transactions
T-Mobile records show that Ms*** is subscribed to our T-Mobile ONE plan for $per month for mobile number ending in Ms*** is also subscribed to our T-Mobile ONE Internet plan for mobile internet line ending in for $per month with a $discount when combined with a voice linePlease be advised that our T-Mobile ONE plan gives our customers a monthly discount of $per line when enrolled in AutoPay and our records confirm that Ms*** is currently enrolledMs***’s monthly recurring service charges total $after discounts plus applicable taxes and fees
As T-Mobile wants to ensure that our customers are provided the best experience possible, on April 1, 2017, T-Mobile sent Ms*** a brand new LG GAdditionally, T-Mobile credited $from her current iPhone EIP leaving a balance of $for the new LG Gin place of the iPhoneMs*** has accepted our offer
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris L*** Executive Response

August 28,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 21, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Mr*** had in contacting your agencyAt this time we do not have a representative by the name of Olivia within our Executive Response departmentIn addition T-Mobile has not received any further correspondence or communication from Mr***
As previously stated our position remains that Mr*** was sold a brand new deviceAs such, T-Mobile respectfully declines Mr***’s requests for compensation related to this matter as he has utilized the handset for 14-months
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Lauren L*** Executive Response

April 26,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated April 13, 2017, regarding the above-referenced accountPlease be advised that we have made attempts to contact Mr***, which have regrettably proven unsuccessfulAs such, T-Mobile will make every effort to address Mr***’ concerns within this letter
T-Mobile regrets any concerns Mr*** experienced regarding his account and handsetOur records confirm that Mr*** activated his account on January 9, 2014, and currently has one active line of service ending in ***Mr*** is subscribed to our T-Mobile ONE rate plan at $monthlyAdditionally, Mr*** is subscribed to our JUMP! handset protectionThe JUMP! feature provides customers all the coverage offered by our Premium Handset Protection bundle (handset insurance and extended warranty), Mobile Security with Lookout and the benefit of traditheir current device on an Equipment Installment Plan (“EIP”) for full credit of the remaining balanceCustomers enrolled in JUMP! are offered the ability to upgrade to a new device up to two times per month period beginning six months after enrollment
Our records confirm that on September 9, 2019, Mr*** used a JUMP! Upgrade to purchase an Apple iPhone Plus GB handset in gold, using our EIP programMr*** was not required to remit a down payment, and he agreed to monthly installments in the amount of $Please note that this was the first JUMP! upgrade performed within the current month periodAs such, the month period would end on September 8, Our records confirm that Mr*** used the JUMP! upgrade program once again on February 25, 2017, to purchase an Apple iPhone Plus GB handset in black using our EIP programThe EIP for the Apple iPhone Plus GB handset was closed at that timeMr*** remitted a down payment in the amount of $149.99, and agreed to monthly installments in the amount of $for the remaining device balanceAs Mr*** completed a second JUMP! upgrade within the month period, he will be eligible for a JUMP! upgrade once again as of September 9,
In an effort to amicably resolve Mr***’ concerns, on April 26, 2017, T-Mobile closed the EIP for the Apple iPhone Plus GB handsetAs such, Mr*** will no longer be billed monthly for the deviceIf Mr*** would like to purchase a new handset at full cost or via our EIP program, he may do so by visiting http://www.T-Mobile.com or by visiting a T-Mobile retail locationT-Mobile regrets any inconvenience Mr*** may have experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris P***
Executive Response

May 9,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 28, 2017, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved Mr***’s concerns to his satisfaction
T-Mobile records confirm that on December 18, 2016, Mr*** activated four lines of service under the T-Mobile ONE promotional rate plan, which for $130.00, provides the first two lines with unlimited talk, text and data at up to 4G/LTE speeds depending on device capabilityPlease note that all additional lines added after the first two are $each per month
Upon speaking with Mr*** on May 2, 2017, he stated his concerns are regarding to the Magenta Po& TraofferPlease be advised that T-Mobile ran the Magenta Poand Traoffer from November 24, 2016, through December 21, 2016, where customers received a $prepaid MasterCard when they ported their mobile phone number to T-Mobile, traded in a device, and purchased a phone or tablet on an Equipment Installment Plan (“EIP”)
However, T-Mobile records indicate that Mr*** did not meet the all requirements for the promotion; therefore, the $prepaid cards were not sent to himNevertheless, as a gesture of goodwill, T-Mobile applied a direct deposit of $to Mr***’s financial institutionMr*** should expect receipt of the deposit within three business days
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Customer Care
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Mercedes V*** Executive Response

March 2,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of
your correspondence dated February 19, 2017, regarding the above-referenced file numberT-Mobile is pleased to report that Mr***’s concerns have been resolved to his satisfaction
T-Mobile regrets any concerns Mr*** experienced when attempting to obtain a Mobile Device Unlock code for his handsetAs stated in our previous letter to your office, under file number ***, dated February 10, 2017, Mobile Device Unlock codes are available to our customers who meet certain eligibility requirements, dependent on their account typeT-Mobile records confirm that Mr*** does not have an active account with T-Mobile and therefore, does not meet T-Mobile’s eligibility requirements
As Mr*** advised us that he purchased his handset from a third-party and T-Mobile received a copy of his proof of purchase, in an effort to amicably resolve the matter, on March 1, 2017, T-Mobile made Mr***’s handset eligible to unlock utilizing the Mobile Device Unlock application on the deviceMr*** has accepted this as a resolution to his concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Diana J***
Executive Response

Revdex.com:Had T/Mobile properly trained their personnel how to honor their advertised pay off of early termination fees none of this would have occurred, but because of their bad customer service actions my account with *** was not properly paid off ending in a collection process causing me denial of credit at yet another companyI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me on payment if full.Sincerely, *** ***

Complaint: ***I am rejecting this response becauseI informed MsS*** that due to medical issues I wasn't able to notify T-MOBILE that I didn't want the new LG Stylo phone within the two weeks time periodOn the third week I was in contacted with T-MOBILE let them know about the issues I was having with this phone(Drop calles, echoes when talking and battery not charging)Each time I spoke with T-MOBILE tech support constantly trouble shooting the phone and nothing resolved. Sincerely,*** ***

October 13, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No***To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 6, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that she has designated *** *** as an authorized user of the accountWe are pleased to advise that we have contacted Mr*** and resolved the matter to his satisfactionWe regret any concerns Mr*** has experienced regarding his LG VhandsetOn November 15, 2015, Ms*** entered into a JUMP! On Demand lease for an LG VhandsetPlease be advised that during the Limited Warranty period, T-Mobile will provide a replacement handset of the same or equivalent model, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or water damageAdditionally, please note that T-Mobile provided Mr*** with a 14-day return period in which he was eligible to return his device to the original point of sale in exchange for refund and closure of the associated JOD leaseMr*** is now beyond his return period and is ineligible for a refundNevertheless, in an effort to amicably resolve this matter, T-Mobile is offering a 30-day period from the date of this letter in which Mr*** may return his LG Vhandset to my attention at the following: T-Mobile USA, IncAttn: *** *** *** *** *** *** *** *** ** *** ** *** Upon receipt of Mr***’s equipment, in an acceptable condition, T-Mobile agrees to terminate the associated JUMP! On Demand leaseT-Mobile recommends that Mr*** request a return tracking number when shipping the equipment back to T-Mobile, and that he retain a copy of the return tracking number for his records, as we are not responsible for equipment being returned back to usAdditionally, T-Mobile agrees to apply a one-time credit in the amount of $toward the account to defray the cost of shipping the handset to usWe ask that Mr*** please include the handset, charger, and the account information within the box to ensure that he receives the proper credit upon receipt of the handsetPlease be advised that if our final examination of the handset indicates that it have sustained either physical or liquid damage that would void the Limited Warranty, the handset will be returned to Mr*** and the balance will then be considered valid and owedIt is important to note, Mr*** must have the equipment post marked for return no later than days from the date of this letter in order to take advantage of this offerT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCBrandon M*** Executive Response