T-Mobile Usa Inc

Complaint: ***
I am rejecting this response because: this promotion was offered to me last year 2016, this is the Thanksgiving day promotionSince December 2016, January Feb and March, I have been calling customer service to rectofy the issue
Sincerely,
*** ***

May 23,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 13, regarding the above-referenced accountWe are pleased to inform you that we have addressed Mr***’s concerns to his satisfaction
We regret any inconvenience to Mr*** regarding his account charges and we appreciate the opportunity to address his concernsOur records indicate on March 2, 2017, Mr*** activated the above-mentioned account with three lines of service and enrolled in our T-Mobile One All In rate plan at $per month for the first two lines and $per month for the additional lineAs such, Mr***’s first bill was produced in the amount of $and was due on March 30,
Please note, newly activated individual postpaid T-Mobile accounts are billed by a system known as “bill current”This means that charges for a customer’s rate plan are billed in advance of the service being provided and become due within that billing cycle
However, on March 3, 2017, Mr*** cancelled his account by porting out his numbers which caused the first month’s charges to be rerated to $Later, on March 20, 2017, T-Mobile applied a credit of $as there was no usage on the accountRegrettably, due to an inadvertent error, a final billing statement of $was still produced on Mr***’s accountT-Mobile regrets any inconvenience this matter has caused
Nonetheless, in an effort amicably resolve Mr***’s concerns, on May 19, 2017, T-Mobile applied a credit in the amount of $to Mr***’s accountMr*** accepted the credit as resolution to his concerns and his account remains cancelled with a revised balance of zero
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Sal O***
Executive Response

May 17,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 4, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that he has designated *** *** as an authorized user of the accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulTherefore, we will make every effort to address Ms***’s concerns via this response
T-Mobile regrets any concerns Ms*** has experienced in regard to their switch to T-MobileT-Mobile records indicate Mr*** activated four voice lines between November 27, 2016, and November 30, 2016, with mobile numbers ending in ***, ***, ***, and *** during our Magenta Poand TraofferFrom November 24, 2016, through December 24, 2016, customers could receive $via a prepaid MasterCard when bringing their phone number to T-Mobile, tradia device, and purchasing a phone on our Equipment Installment Plan (“EIP”) with a T-Mobile ONE or a qualifying Simple Choice Unlimited rate plan
On November 27, 2016, T-Mobile records indicate Mr*** purchased two Samsung Galaxy Sdevices on an EIP in the total amount of $1,and agreed to 24-monthly installment payments in the amount of $Additionally, Mr*** purchased a third Samsung Galaxy Sdevice on an EIP for the purchase price of $plus applicable taxes and agreed to monthly installment payments in the amount of $Please note that during our Samsung / LG Black Friday offer from November 24, 2016, through November 27, 2016, eligible customers who had a T-Mobile ONE rate plan or a qualifying Simple Choice Unlimited rate plan and trada qualifying fully own Apple, Samsung, or LG phone from any carrier could get the Samsung Galaxy S7, Samsung Galaxy Sedge, or LG Vfor free
Please be advised that the tradevice for the promotions listed above must have been in good working condition and have passed a three point inspection which included, but was not limited to, the device must not have had any liquid or physical damage
T-Mobile records indicate that Mr*** tradone Samsung Galaxy S7, and two Samsung Galaxy Sdevices in order to be eligible for the Samsung / LG Black Friday offer; however, our records confirm only the Samsung Galaxy Sdevice was eligible for the tracredit which was applied to the account on February 9, 2017, in the amount of $
Our records reflect the Samsung Galaxy Sdevice with International Mobile Equipment Identifier (“IMEI”) ending in *** was not eligible for a tracredit due to physical damage on the display of the deviceAdditionally, the Samsung Galaxy Sdevice with IMEI ending in *** has not been received by T-Mobile as of the date of this letterPursuant to the Terms and Conditions of the promotions listed above, due to the physical damage on one of the Samsung Galaxy Sdevices and not receiving the other, Mr*** is ineligible for the promotions on two of the three Samsung Galaxy Sdevices he purchased on November 27,
Nevertheless, on December 23, 2016, an account credit totaling of $was applied and on December 29, 2016, an additional account credit in the amount of $was applied, for a total of $800.00, for the Magenta Poand Traoffer
On May 3, 2017, Mr*** was given an account credit in the amount of $for the cost of one of the Samsung Galaxy Sdevices for the mobile number ending in ***Furthermore, Mr*** is receiving the agreed upon bill credits for the second Samsung Galaxy Sdevice in the amount of $for mobile number ending in *** as a monthly bill credit
In Ms***’s correspondence to your office, she states that she was to receive a fourth line for freePlease be advised T-Mobile confirms there was no such promotion during the time the four voice lines were activated; however, as a gesture of goodwill, on May 5, 2017, the line ending in *** was added to our Free Add-A-Line: This One’s On Us! offer
In an effort to amicably resolve Ms***’s concerns, on May 10, 2017, T-Mobile closed the EIP for the mobile number ending in and currently reflects a zero balanceAdditionally, T-Mobile applied an account credit in the amount of $which resulted in a credit balance at this time of $
Please be assured that T-Mobile strives to provide world-class service to all of our customers on every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer CareT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Carlos T*** Executive Response

January 26,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 17, 2017, regarding the above-referenced account
T-Mobile regrets Mr***’s concerns regarding returned equipment being removed from his T-Mobile accountT-Mobile records indicate that T-Mobile was able to locate the Samsung Note handsetThe Equipment Installment Plan (“EIP”) *** was closed and ensured all billed monthly EIP charges were adjusted from the date of last usage on the device which was August 23, On December 5, 2016, a credit of $was applied for three months of $monthly EIP charges for the Samsung Note T-Mobile records also reflect that the iPhone 6s Plus GB EIP *** has been closed and removed from Mr***’s account on December 5,
T-Mobile spoke with Mr*** on January 22, 2017, and went over what equipment is currently activate on the account which are two active EIP offerings where Mr*** pays a monthly EIP installment of $for a Samsung Gear Sand $EIP installment for a Samsung Gear Classic and one JUMP On Demand (“JOD”) leasing offer at a monthly JOD leasing fee of $for an Apple iPhone Plus 256GBT-Mobile has confirmed with Mr*** that this equipment reflects correctly on his accountAs the date of this letter Mr***’s account reflects a zero balanceT-Mobile regrets any inconvenience to Mr*** regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Amor M*** Executive Response

May 9,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** Your File No*** T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 1, 2018, regarding the above-referenced accountT-Mobile is happy to report we have resolved this matter to Mr*** satisfaction
T-Mobile regrets any concerns Mr*** has experienced regarding his accountT-Mobile records indicate that Mr*** account was active from April 19, 2018, through April 27, 2018, when he ported his mobile number to another carrierPlease note, Mr*** received a billing statement dated April 20, 2018, in the amount of $for service from April 20, 2018, through May 19, Please note that T-Mobile bills for the duration that the service was activeT-Mobile regrets any confusion regarding this process
To amicably resolve this matter, on May 1, 2018, T-Mobile applied a credit in the amount of $58.67, at which time Mr*** paid his remaining balance of $bringing the account to a zero balanceHowever, on May 2, 2018, T-Mobile agreed to refund Mr*** the $payment to the original payment source and credit the remaining $balance to the accountPlease note it may take three to five business days for Mr*** financial institution to reflect the refundMr*** account will remain closed with a zero balanceUpon speaking with Mr***, he accepted this as resolution to his concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext341-
Very truly yours,
T-MOBILE USA, INC
Zachary *** Executive Response

June 21,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 7, 2017, regarding the above-referenced accountPlease be advised that T-Mobile was unable to reach Ms*** and as such, we will make every effort to address her concerns within this letter
T-Mobile regrets any concerns Ms*** experienced regarding her accountPlease note that Ms***’s account was enrolled in AutoPay on November 4, AutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored payment method supplied by the customerAs Ms*** authorized AutoPay, T-Mobile was authorized to automatically deduct payments from the payment method provided
T-Mobile records confirm that Ms*** canceled her account on February 9, 2017, when she ported her mobile numbers ending in *** and *** to another service providerMs***’s billing cycle ran from the 5th of one month to the 4th of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Ms*** was billed through March 4,
If a customer has an open Equipment Installment Plan (“EIP”) and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementThis information is disclosed within the EIP agreement provided at the time of purchaseT-Mobile records indicate that Ms*** agreed to an EIP for the mobile number ending in ***, ***, and *** on November 6, 2016, with the purchase of two Samsung Galaxy S32GB devices and a Samsung Galaxy Tab StabletWhen the account was canceled on February 9, 2017, the remaining EIP balance of $1,was accelerated and posted to the final billing statement dated March 5, It is T-Mobile's position that the remaining EIP balance is valid and owed
Ms*** requested that the Autopay be removed from the above referenced account on March 23, 2017, prior to withdrawal of any additional bill chargesIn Ms***’s correspondence, she was concerned that T-Mobile was extracting funds from her account after the cancellation of the accountT-Mobile records confirm that the last Autopay extraction was performed on February 23, 2017, in the amount of $consisting of monthly access charges for the billing period of January 5, 2017, through February 4,
T-Mobile records indicate that on June 6, 2017, Ms*** was mailed a final copy of her final bill charges explaining the monthly access charges and remaining EIP payments required to avoid collection treatmentThe final billing statement dated March 5, 2017, totaling $2,076.36, consisted of monthly access charges for the billing period of February 5, 2017, through March 4, 2017, the final accelerated EIP charges of $1,480.36, applicable taxes, and fees, which had a due date of March 25,
As Ms***’s account remained unpaid, on June 5, 2017, the account was referred to Convergent Outsourcing Inc., a third-party collections agencyPlease be advised that although T-Mobile does not report information directly to any of the credit bureaus, the third party collection agencies to which accounts are assigned mayThe account may be reported to the credit bureau while a balance remains outstandingMs*** may contact Convergent Outsourcing Inc., directly at 855-871-for payment options
While it is T-Mobile’s position that the balance is valid and owed, in an effort to amicably resolve this matter, T-Mobile is offering to receive the equipment that was accelerated on the final bill and waive the $1,pending an inspection for physical/liquid damageWe request that Ms*** send the devices to my attention at the address below no later than July 20, 2017:
T-Mobile USAInc
Attn: *** ***
*** *** *** **
*** ** ***
It is important to note that if our final examination of the devices indicates that they have sustained either physical or liquid damage that would void the Limited Warranty, the devices will be returned to Ms*** and the EIP balance will then be considered valid and owed
We regret hearing of Ms***’s concerns with our Carrier Freedom promotion and the status of her submissionWith Carrier Freedom, consumers can get reimbursed for their current carrier's cancellation costs as a combination of tracredits and a prepaid debit card when they switch to T-Mobile and tratheir devicesNaturally, several requirements must be met in order to be approved for this offer
A review of Ms***’s account confirms that Ms*** did not meet the requirements for our Carrier Freedom as she did not submit a copy of her final billing statement to www.switch2t-mobile.com and did not return her tradevicesAs such, T-Mobile was unable to process Ms***’s request for reimbursement
Please be assured that T-Mobile strives to provide world-class service to all our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Andrew S***
Executive Response

November 2, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated October 26, 2015, regarding the above-referenced accountT-Mobile regrets any concerns regarding our *** JUMP! On Demand (“JOD”) promotionAs a leader in the wireless industry, T-Mobile may offer multiple promotions and offerings for savings at varying timesAs part of our *** *** promotion, customers who sign up for JUMP! On Demand with an *** 6s or *** 6s Plus, (all memory variants) can receive a $monthly bill credit, which reduces their monthly lease payment to no more than $for the *** 6s or no more than $for the *** 6s Plus per month before applicable sales taxCustomers who pre-ordered from September through September and traded in a device will receive the $monthly credit and will receive a one-time bill credit for their tradeviceDue to an inadvertent error, Ms*** was not informed of the one-time bill credit but instead informed that the monthly lease payment would lower to $T-Mobile regrets any inconvenience surrounding the JUMP! On Demand promotionIn an effort to amicably resolve Ms***’s concerns, during the month of October 29, 2015, T-Mobile issued account credits totaling $This credit constitutes as the $difference between her current lease payments versus the amount she was informed for her month leaseMs***’s T-Mobile account remains active with a balance of $due on November 13, Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCTy R*** Executive Response

September 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 13, 2017, regarding the above-referenced account. T-Mobile is delighted that Ms*** chose T-Mobile to be her wireless service provider and we regret hearing of her concerns with her service activation and T-Mobile’s available promotions. Please be assured that we make every effort to provide complete and accurate information to our customers. We apologize if Ms*** feels that this was not her experience T-Mobile records confirm that Ms*** activated her T-Mobile account on September 7, 2017, with mobile numbers ending in and and subscribed to T-Mobile ONE Taxes and Fees Included rate plan for $or $when enrolled in AutoPay. It is important to note that this is a promotional pricing versus the standard T-Mobile ONE Taxes and Fees Included rate plan for $ Please be advised that Netflix On Us is available to customers with two or more lines subscribed to a standard rate on T-Mobile ONE Taxes and Fees Included rate planIt is also important to note that T-Mobile ONE Taxes and Fees Included is not compatible with the military discount that Ms*** mentioned in her correspondence to your office. As Ms***’ account is subscribed to a highly discounted rate plan and not the standard rate, it is not compatible with our new Netflix On Us Offer and a military discount. Additionally, As Ms***’ account is not eligible for the above mentioned promotion and discount, T-Mobile respectfully declines her request to have them added to her account Further review confirms that at the time of activation, Ms*** tradan Apple iPhone 6S device with 64GB of memory and received a $trainstant credit and purchased two LG Gdevices. Ms*** elected to finance her devices with our Equipment Installment Plan (“EIP”) program and was required to pay a $down payment for device and agreed to monthly installments in the amount of $per device Please be advised that the $traoffer Ms*** mentioned in her correspondence to your office was our $Trade Up iPhone offer. From August 18, 2017, to September 11, 2017, new and existing postpaid customers, who purchase an Apple iPhone or Plus device on EIP and trade in a qualified device instantly in-store can save $(via traand rebate). Although Ms*** trada qualifying device, she did not purchase an Apple iPhone or iPhone Plus device, as such; it is T-Mobile’s position that her account is not eligible for the offer Nevertheless, in an effort to amicably resolve this matter, on September 23, 2017, T-Mobile issued a onetime bill credit to the account in the amount of $for the difference between the $tradcredit already provided and the $total tradfor the disputed offer. Ms***’ account reflects a credit balance in the amount of $51.00. T-Mobile appreciates the opportunity to respond to Ms*** and we regret any inconvenience to her Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Maggie R*** Executive Response

April 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 21, 2016, regarding the above-referenced accountWe regret that Ms*** feels that our efforts to resolve her concerns have not been sufficientPlease be advised that as stated in our initial response to your office as part of Carrier Freedom, T-Mobile will reimburse consumers’ Early Termination Fees (“ETF”) up to $or alternatively, device payment plans up to $Please be advised that as stated in our Terms and Conditions, this is a reimbursement offer, and therefore, T-Mobile recommends that customers make arrangements to pay any ETF or device payment plan balance billed by their previous service provider in order to avoid collection activityIn Ms***’s response to your office, she states that she currently has an outstanding balance of $1,with her previous service providerWhile regretful, as we have also stated in our initial response to your office, our records confirm that Ms*** has received tracredit totaling $as well as a reimbursement card totaling $As such, it is T-Mobile’s position that all necessary actions have been completed to resolve this matterNevertheless, upon speaking with Ms*** on April 23, 2016, as a means of amicable resolution, T-Mobile agreed to issue a refund in the amount of $for the difference between what Ms*** has already received from T-Mobile and the aforementioned outstanding balance she states she has with her previous service providerThe request will be reviewed and processed within three to five business daysMs*** can expect to receive a prepaid MasterCard in approximately seven to ten business days after the request has been approvedT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCEmilio S** *** Executive Response

June 7,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No***
To
Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 26, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that he has designated *** *** as an authorized user of the account
T-Mobile regrets any concerns Ms*** has experienced regarding the return of her T-Mobile equipment and any delay in receiving the refund for her orderT-Mobile records confirm that, on March 3, 2017, Ms*** purchased two iPhone handsets through our Equipment Installment Plan ("EIP") program wherein she was required to remit payment for the tax on the full retail price and agreed to 24-monthly installments in the amount of $
T-Mobile provides a 20-day return period which allows customers to use the equipment to see if it meets their needsIf the equipment is not acceptable, it could have been returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable EIP entered into at the time of the original purchaseBased on T-Mobile’s investigation of Ms*** concerns we confirmed that the above-referenced EIPs were closed as returned, on April 19, However, due to an administrative error, the associated refund for the upfront payment was not submitted
Additionally, at the time of the above-referenced purchase, records confirm that the account was enrolled in AutoPayAutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customerCustomers continue to receive notifications that reflect the balance due as well as a notation that the account is on AutoPayAs AutoPay was authorized on the account, T-Mobile was authorized to automatically deduct payments from the bank account provided
Please note that if AutoPay is cancelled within hours of the scheduled draft, the automatic payment may still be deductedPlease note that the due date on the above-referenced account was the 23rd of each monthOn May 23, 2017, AutoPay was cancelled pursuant to Ms***’ request; however, as this was completed within hours of the billing due date, payment in the amount of $was drafted
In an effort to amicably resolve the matter and upon speaking to Mr***, on May 30, 2017, T-Mobile requested a refund in the amount of $to be applied to the original payment card used for the equipment purchaseThis refund will appear on the card account within three business daysAdditionally, T-Mobile offered to apply a credit in the amount of $for the previously posted paymentsPlease be advised that Mr*** may contact me at the number provided below within days from the date of this letter to accept our offer
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’ contact with our Customer CareT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Brandon M***
Executive Response

June 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt
of your correspondence dated June 6, 2016, regarding the above-referenced accountT-Mobile regrets that Mr*** received a higher than expected billing statementT-Mobile records confirm that Mr*** canceled his account on May 5, 2016, when he ported his mobile numbers to another service providerMr***’s billing cycle ran from the 25th of one month to the 24th of the following monthPursuant to T-Mobile policy customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Mr*** was billed through May 24, Please be advised that Terms and Conditions are available via our website at www.t-mobile.com under Terms and Conditions for the convenience of our customersAlso as Mr*** is aware, if a customer has an open Equipment Installment Plan (“EIP”) and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementThis information is disclosed within the EIP agreement provided at the time of purchaseT-Mobile records indicate that Mr*** agreed to an EIP for the mobile number ending in *** on October 16, 2014, with the purchase of a Samsung Galaxy S16GB and Sliding Case and Impact shield accessoriesWhen the account was canceled on May 5, 2016, the remaining EIP balance of $was accelerated and posted to the final billing statement dated May 24, T-Mobile regrets any difficulties Mr*** may have experienced with his corporate discount while in service with T-MobilePlease note that T-Mobile offers corporate discounts to individuals who are active employees’ at large businesses that are included in our corporate agreement listThis Discount Program is referred to as the T-Mobile Advantage ProgramThis is a grandfathered program that allows individual customers to receive specific benefits based on their affiliation with their employer or university by migrating accounts to a corporate collectivePlease be advised that customers are required to recertify their employment on an annual basis to maintain their monthly discountIt is important to note that as stated on the sales collateral for the MCSA discounts, “certain restrictions apply”Therefore customers who cancel their accounts will not receive the discount on their final billing statementAs a courtesy to Mr*** and in an effort to amicably resolve this matter, T-Mobile issued a credit to the account in the amount of $for the monthly recurring charges incurred from April 25, 2016, through May 24, Mr***’s account remains cancelled with a balance of $for the final EIP balance that Mr*** has agreed to payT-Mobile regrets any inconvenience to Mr*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCAmor M*** Executive Response

June 19,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** T-Mobile Account Holder: *** ** *** Your File No*** T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 5, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is Mr*** ** ***, and that he has designated Ms*** as an authorized user of the accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessful
T-Mobile regrets any inconvenience Ms*** experienced after purchasing a Samsung Galaxy SPlus deviceT-Mobile records indicate that on April 22, 2017, Ms*** took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy SPlus deviceAccordingly, Ms*** was asked to make a down payment in the amount of $and agree to a series of monthly installments in the amount of $for a total purchase cost of $
On April 28, 2017, T-Mobile records confirm that Ms*** contacted T-Mobile’s Technical Support to report issues with her deviceAfter troubleshooting, it was determined that a new System Identifying Module (“SIM”) card, which is located inside the handset, was neededReview of the account confirms that on June 5, 2017, Ms*** updated her SIM card through Customer CareAs of that date, Ms*** has not reported any further technical concerns regarding on the Samsung Galaxy SPlusShould she have any further concerns regarding her device, Ms*** may contact our Technical Support at 1-800-937-at her earliest convenience
Please be assured that T-Mobile strives to provide world-class service to all our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s contact with our Customer Care
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext* ***
Very truly yours,
T-MOBILE USA, INC
Alyssa K*** Executive Response

Complaint: ***
I am rejecting this response because:
I have contacted Ronnie from t-mobile on occasions within the weekHe refuses to return my calls to resolve this issueHe was talking about a recent phone back in April which was resolved thru t-Mobile this particular phone is the number ending with T-Mobile sent the phone out on July I received the phone on July and I sent it back August first and the received it August then I got a message days later stating that if I don't return the phone I was going to be charged and days later I was charged a fee

April 10,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 31, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** *** ***, and that the business has designated Mr*** as an authorized user of the account
T-Mobile regrets any continued concerns Mr*** has in regards to the Apple Black Friday promotionIt is important to note that at the time of purchase a customer agrees to an Equipment Installment Plan (“EIP”) for the full retail price of the handset and they will then receive a monthly EIP bill credit for the promotion as long as the account continues to meet all of the requirements for the promotion
As previously stated in our letter to your office dated April 2, 2017, T-Mobile absolved Mr*** of the balance of the iPhone 32GB handset honoring the Apple Black Friday promotion despite him not meeting the full qualifications of the promotionIn addition, on March 31, 2017, T-Mobile applied a one-time courtesy credit in the amount of $to resolve Mr***’s concernsIt is T-Mobile’s position that no further credit is due
Additionally, it is important to note that the traof a device within the retail store is a final transactionPursuant to the agreement signed at the time of the trade-in, Mr*** agreed to and accepted terms which included statements such as “You are giving up full ownership rights to the Handset”, “the sale of Your Handset is final, non-refundable and non-returnable (unless otherwise required by law)”, and finally, “By surrendering Your Handset, You are accepting the Offer Price and have read and agreed to the T-Mobile Device Recovery Program Terms and Conditions”
Please be advised that the above information applies even when cancellation of service is requested and processed within the purchased handset’s return periodT-Mobile retail stores and our dealer locations do not retain tradhandsets; as such, although T-Mobile regrets any inconvenience to Mr***, we are unable to return his handset as it is no longer in the possession of the store where he performed the upgrade
However, in a further effort to amicably resolve Mr***’s concerns, on April 10, 2017, T-Mobile has unlocked MrDemianzuk’s iPhone handsetand emailed Mr*** with the Mobile Device Unlock instructions needed to unlock his deviceT-Mobile regrets any inconvenience to Mr*** and we appreciate his business
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Juan B***
Executive Response

September 5, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 25, 2017, regarding the above-referenced account. We regret any concerns to Ms*** regarding her claim of payment remitted towards the Purchase Option Price (“POP”) of the Apple iPhone gigabytes (“GB”) handset and her T-Mobile billing. Please be advised that JUMP! On Demand (“JOD”) is a lease program that breaks a phone’s cost down into equal monthly payments with taxes, upon approved credit. Customers only pay taxes on the capital cost reduction payment at the time they receive the device. Our records reflect that on October 10, 2015, Ms*** took advantage of our JOD lease program and obtained one Apple iPhone 16GB Silver handset, one Apple iPhone Gray 16GB handset and one Samsung Note Charcoal handset. At this time, Ms*** agreed to monthly installments of $plus taxes for all three devices. It is important to note that at the end of the month lease, customers are billed a remaining POP on each device being leased Upon review, we confirmed that the final JOD lease payments for the Apple iPhone 16GB Silver handset and the Samsung Galaxy Note Charcoal handset of $and $plus taxes reflected on Ms***’s billing statement dated March 11, 2017, and their respective POP of $and $plus taxes, appeared on the April 11, 2017, billing statement. Customers can pay the POP in full with their account balance or take advantage of a Purchase Option Installment Plan (“POIP”). The POIP offer provides customers the option to break the POP up into nine monthly installments to appear on the following billing statements; in order to initiate the installment plan customers will have to make a small up-front payment that varies based on the POP amount. The POP amount is systematically reversed when the installment plan is initiated and customers will see credit for it on their next billing statement. Both of the POPs for the Apple iPhone 16GB Silver handset and the Samsung Galaxy Note Charcoal handset were paid off by Ms*** in full with her account balance. We also confirmed that the final JOD lease payment for the Apple iPhone 16GB Gray handset of $plus tax was as well reflected on the Ms***’s billing statement dated March 11, 2017, and it’s POP, which totaled $with taxes, appeared on the April 11, 2017, billing statement. However, Ms*** took advantage of the POIP and agreed to nine installments of $per month. As of August 26, 2017, the Apple iPhone 16GB Gray handset has a remaining POIP balance of $and four remaining monthly installments. Our records indicate that Ms*** is currently subscribed to T-Mobile Simple Choice North America Unlimited Talk, Text and 10GB Two Lines rate plan for $per month with mobile numbers ending in 5915, *** and 9443. The line ending in *** is the additional line on the account and is billed $per month. The lines ending in *** and *** have the Premium Handset Protection (“PHP”) Mobile Security feature for $per month. Our records reflect that Ms*** also has two Equipment Installment Plans (“EIP”) active on her account. EIP is a payment option that allows eligible customers to purchase handsets and accessories by making a down payment at the time of purchase and agreeing to pay the remaining balance in installments July 11, 2016, two IIPNPI Lifeproof Avalanche accessories with monthly installments in the amount of $1.05.March 20, 2017, one Apple iPhone 32GB handset with monthly installments in the amount of $ Our records as well reflect that Ms*** has the below JOD lease program active on her account. December 20, 2016, two Apple iPhone Plus 32GB handsets with monthly installments in the amount of $plus applicable taxes. A review of Ms***’s account confirms that she has been billed accordingly to her selected services and features. Based on the above, Ms***’s estimated monthly recurring charge is approximately $including the POIP, EIP and JOD monthly payments, and before any applicable taxes and fees As a gesture of goodwill and in an effort to amicably resolve this matter, on August 26, 2017, T-Mobile agreed to close and credit the remaining POIP balance of $for the iPhone 16GB Gray. T-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Aika A*** Executive Response

Tell us why here... February 19, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No*** T-Mobile Account No***To Whom It May
Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence February 6, 2018, regarding the above-referenced account. Please be advised that we have made attempts to contact *** *** which have proven unsuccessful. As such, T-Mobile will make every effort to address *** ***’ concerns within this letter. T-Mobile regrets any difficulties *** *** has experienced with her SydeviceT-Mobile records indicate that on August 15, 2017, *** *** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a ZTE Sydrive device at the retail cost of $48.00. At the time of *** ***’s purchase, she was not required to make a down paymentHowever, *** *** agreed to a series of monthly installments in the amount of $2.00. It is important to note that SyDrive is an all-in-one connected car solution that easily transforms a customer’s car into a rolling hotspot. T-Mobile records indicate that *** *** contacted Customer Service on September 3, 2017, as the device was not able to sync to her vehicle. It was recommended that *** *** return to the retail location to have the device replaced. On January 12, 2018, *** *** contacted Customer Care and requested a Limited Warranty exchange for the Sydevice. T-Mobile advised *** *** there would be a $Service Warranty Processing fee at which time *** *** declined to process an exchange for her SyDrive device. Please note that T-Mobile customers are charged a Service Warranty Processing Fee when processing a handset exchange. This charge is incurred to cover the costs associated with the Handset Exchange Program and provide a differentiated experience for customers. There is no cost for shipping the handset. As T-Mobile has not been able to speak with *** *** regarding her concerns, she may contact me directly at the number provided below to discuss replacement options for her Sydrive device. T-Mobile regrets any inconvenience to *** *** regarding this matter. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours,T-MOBILE USA, INC.Amor M***Executive Response

Complaint: ***I am rejecting T-Mobile's response because - I called customer service on and confirmed that I could indeed do a transfer and still be eligible for this promotion to add two linesIn fact I wanted to think it through and did not take up the offer right away the representative brother called me later and offered to put my ex-husband on the phone to take care of the transfer of responsibility so that according to her I would not miss the offer and its deadlineIn so doing T-Mobile has got me into a commitment that I am not able to afford to keep and yet I am unable ship back to the previions owner without getting into illegal mess about financial responsibilityThere is no way I could have foreseen the strapNumber two - I was told I still needed to change the SIM card to which I agreed and I was told those SIM cards would not arrive before the 26th of NovemberThis conversation was still in reference to T-Mobile's offer additional line for freeThat mrR*** The Wreck of the representative now tells me claimed the offer beyond the deadline of the 22nd of November is at best disingenuousMoreover I have emails that show that for this specific offer that I claimed on 11/19, T-Mobile had in fact not even shipped the SIM cards until the 26th well after said deadline the response t3o the bureau StatesT-Mobile records confirm Ms*** initiated a Change of Responsibility (“COR”) to have two numbers moved from another account to her accountWe confirmed two new lines could be activated then replaced with the COR numbers and still be eligible for this offerHowever, the new lines were not activated until November 27, As such they were not eligible to participate in the above promotion If required I am happy to share copies of this shipment notification.Why would T-Mobile give me an offer I didn't ask for put me in a situation send the SIM card will after the deadline only to tell me that I am now too late and put me in a situation where a free gift of $should be irresistible? I would still have been trapped into an obligation that is entirely not my doing and totally in order for T-Mobile to make good onThank you
I am rejecting this response because:
Sincerely,
*** ***

November 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated November 20, 2016, regarding the above-referenced accountWe are sorry to hear that Ms*** is having issues with her Apple iPhone Plus gold 64GB handsetBy purchasing T-Mobile equipment, Ms*** received a one-year Limited Warranty provided by the manufacturer of her deviceUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageT-Mobile records confirm that on October 30, 2016, T-Mobile processed a Handset Exchange for her iPhone Plus 64GBAs of November 23, 2016, Ms***’s Handset Exchange order is currently on backorderMs***’s Handset Exchange expected estimated shipping date is December 21, We know the frustration that has been caused, but we will be working diligently to fill all orders as the inventory is received on our endPlease note T-Mobile does not provide a handset loaner program but we always encourage our customers to own an alternative handset for emergenciesHandsets can be purchased through our Handset Upgrade program, T-Mobile store, or online at MyT-Mobile.comIn an effort to amicably resolve this matter, on November 23, 2016, T-Mobile applied a courtesy credit of $to Ms***’s accountIn addition, T-Mobile shipped Ms*** a like new iPhone Plus gold 64GB from our office with no additional accessories to her address on her correspondence to your officePlease allow seven to ten business days for shippingOnce Ms*** receives her replacement, we request that she send her non-working device handset only to my attention at the following address: T-Mobile USA, IncAttn: Ligia M*** c/o Executive Response P.OBox Albuquerque, NM T-Mobile recommends that Ms*** request a tracking number when shipping as T-Mobile is not responsible for equipment being returned back to T-MobileWe ask that Ms*** please include the handset and her account information within the box to ensure proper creditIf the handset has sustained either physical or liquid damage that would void the manufacturer’s Limited Warranty, Ms*** would be responsible for a $out-of-warranty FeeIt is important to note, Ms*** must have the equipment post marked for return no later than December 23, to take advantage of this offerIt is very important that we also ask that Ms*** to disable the “Find My iPhone” feature on her Apple iPhone PlusAs of November 23, 2016, Ms***’s account balance is $12.60, which consists of her applicable taxes due on December 9, T-Mobile regrets any inconvenience to Ms*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLigia M*** Executive Response

June 27,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington, Station Drive, Ste222 DuPont, WA
Re: *** ***
Your File No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”)
is in receipt of your correspondence dated June 19, 2017, regarding the above-referenced file numberT-Mobile regrets any concern to Ms*** and appreciates the opportunity to respond to her concern
Please be assured that T-Mobile strives to provide world-class Un-carrier experience to all of our customers on each and every contact or store visitWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to provide that to Ms***
As Ms*** explained in her correspondence to your office, she purchased a T-Mobile branded device from a third party individualWe encourage customers to purchase devices through T-Mobile or our authorized dealers, and while we allow customers to bring their own device, it is possible that one purchased through a third party, such as eBay or Craigslist, may be blocked on our network based upon its historyRegrettably, this is the case with the device referenced in Ms***’s correspondenceUnfortunately, T-Mobile will not be able to have the device unblocked at this time, and as such, it cannot be used on our networkMs*** should contact the third-party from whom she purchased the deviceShould Ms*** like to purchase a device she may contact our Customer Care team at 1-800-937-to discuss handset optionsT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Oscar T*** Executive Response

May 22,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 11, 2017, regarding the above-referenced accountT-Mobile is pleased to report that Ms***’s concerns have been resolved to her satisfaction
T-Mobile regrets any concerns Ms*** experienced in regards to her refundT-Mobile records confirm that on April 22, 2017, Ms*** qualified for and took advantage of T-Mobile’s Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy SGray handset, on the mobile number ending in ***, at a T-Mobile retail storeMs*** was required to make a down payment of $and then agreed to a series of monthly installments of $
Additionally, on May 1, 2017, Ms*** took advantage of T-Mobile’s EIP offering with the purchase of a Samsung Galaxy Shandset, on the mobile number ending in ***, through T-Mobile’s Customer Care departmentMs*** was required to make a down payment of $and then agreed to a series of monthly installments of $
T-Mobile records confirm that on April 27, 2017, T-Mobile received Ms***’s Samsung Galaxy Shandset, for the mobile number ending in ***Additionally, on May 4, 2017, T-Mobile received Ms***’s Samsung Galaxy Shandset for the mobile number ending in ***Therefore, T-Mobile closed the remaining EIP balances, reducing them to zeroPlease note that it may take up to day from the date of receipt for customers to receive a refund of their down payment and taxesUpon speaking with Ms***, T-Mobile has determined that she has received her refund for both handsetsMs*** has accepted this as a resolution to her concernsT-Mobile regrets any inconvenience
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Diana ***
Executive Response