T-Mobile Usa Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
From: *** *** [mailto:***] Sent: Monday, March 06, 9:AM To: Complaints Subject: Complaint #*** Hello, The complaint (#***) has been fully resolved by an amazing tmobile customer service rep named DominiqueI'm hoping this issue stays resolved in the future Thank You Sent from Yahoo Mail on Android

May 11,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated May 1, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced with our Carrier Freedom promotionPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s contact with our sales representative
As Ms*** is aware, in early 2014, T-Mobile announced Contract Freedom for consumers looking to switch from any U.Scarrier to T-MobileIn March 2015, we went a step further and added reimbursement of equipment financing charges, up to $per device, to our original offerThese promotions, collectively known as Carrier Freedom have been overwhelmingly successful
For new customers who seek reimbursement of equipment installment plans from their prior carrier, the reimbursement is paid in two separate paymentsThe first payment is paid at the time of activation when a handset is traded-inAt that time, a traamount is offered, and if accepted, that amount is applied either towards the down payment of new T-Mobile equipment or as a credit to the accountThe second payment towards a prior carrier’s equipment installment balance is paid once the handset is received and the trapaperwork has been submitted with the final bill showing the accelerated equipment balanceT-Mobile regrets any confusion to Ms*** regarding how reimbursement is provided
T-Mobile records indicate on March 25, 2017, Ms*** activated her T-Mobile account with two lines of serviceT-Mobile records indicate Ms*** has not received reimbursement for our Carrier Freedom offerUpon speaking with Ms*** May 8, 2017, she indicated she would like to return to ***Ms*** confirmed she still has her *** devices and *** will reinstate her equipment installment plan should she reactivate her service
In an effort to amicably resolve this matter and in the hopes Ms*** will return as a customer to T-Mobile in the future, T-Mobile offered Ms*** the return of her T-Mobile devices for a full refundAdditionally, T-Mobile issued a credit in the amount of $for Ms***’s current accountT-Mobile will continue to work with Ms*** through the port out process and the return of her T-Mobile devicesT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jennifer G***
Executive Response

October 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated October 16, 2015, regarding the above-referenced accountT-Mobile is pleased to report that Ms*** concerns have been resolved to her satisfactionT-Mobile regrets any inconvenience Ms*** experienced in regards to obtaining a Mobile Device Unlock code for her handsetT-Mobile records confirm that Ms*** account is no longer active and has been moved to an archive system; therefore, this account was no longer viewable by T-Mobile Customer Care representativesPlease note that Ms*** account is eligible to receive a Mobile Device Unlock code for her deviceAs such, on October 19, 2015, T-Mobile emailed Ms*** with the Mobile Device Unlock code and instructions needed to unlock her deviceMs*** accepted this as a resolution to her concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCDiana J*** Executive Response

Tell us why here
October 4,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 22, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced with her T-Mobile accountPlease be assured that T-Mobile strives to provide all our customers with a world class experience and we regret any inconveniences Ms*** may have encountered with her recent contact with our retail locationT-Mobile appreciates the feedback Ms*** has provided as it allows us to take the necessary steps to improve future customer experiences
T-Mobile records confirm that on March 19, 2017, Ms*** activated her T-Mobile account and was subscribed to our promotional T-Mobile ONE in all lines for $per month with AutopayThe Insider Hook Up was a referral code that was provided to our employees to provide up to five potential new customers 20% off a standard T-Mobile ONE Voice pricingRegretfully, we did not find Ms*** subscribed to the Insider Hook Up discount on her account
On September 15, 2017, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Alcatel tablet on her mobile number ending in At the time of Ms***’s purchase, she was not required to remit a down payment; however, she agreed to a series of 24-monthly installments in the amount of $In addition, Ms*** is participating in our September Alcatel Tablet on Us; whereby she receives a $promotional creditPlease note one requirement is that Ms*** keeps an active mobile internet number on a 2GB of higher Mobile Internet rate planMs*** was subscribed to our $4G/LTE speeds up to 2GB Mobile Internet rate plan, where she received an automatic $credit and paid $per month
As of September 20, 2017, Ms***’s mobile internet line is subscribed to our T-Mobile ONE tablet mobile internet plan with unlimited 4G/LTE speeds for $per month and receives an automatic credit of $for her voice line and AutopayMs*** pays $per month for her mobile internet line ending in Regretfully, we do not have records of a Samsung Galaxy tablet order but upon speaking with Ms***, she already owns a Samsung Galaxy tablet and we discussed new mobile internet line options
As of September 20, 2017, Ms*** is now subscribed to our promotional T-Mobile ONE Voice tax included rate plan that provides customers age or older lines for $per month with AutopayPlease note this rate plan is not eligible for an additional discountIn addition, on September 15, 2017, the equipment protection feature for $was canceled per Ms***’s request on the mobile number ending in Ms*** is not subscribed to any equipment protection on her accountMs***’s monthly access charges are $per month with taxes included
In an effort to amicably resolve this matter, on September 29, 2017, T-Mobile applied a courtesy credit of $to Ms***’s account for her prorated equipment protection featureAs of September 29, 2017, Ms***’s account balance is $89.00, which includes her monthly access charges from September through October 19, and her last monthly EIP of $for her Samsung JT-Mobile regrets any inconvenience to Ms*** regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ligia M***
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe executive was very courteous nice and professional but I hope they are able to fix the gliche in their system so that the sales reps in the stores can provide better service and other customers won't have to go through a long process to be refunded.Sincerely, *** ***

December 30, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** Mobile Numbers: XXX-XXX-*** and XXX-XXX-*** To Whom It May Concern: T-Mobile USA, Inc
(“T-Mobile”) is in receipt of your correspondence dated December 23, 2015, regarding the above-referenced accountT-Mobile is pleased to inform you that we spoke with Mr*** and he confirmed that his concerns have been resolved to his satisfactionT-Mobile regrets any frustration Mr*** has encountered with his numbers being transferred without his authorizationOur records confirm that on December 18, 2015, mobile numbers ending in *** and *** were transferred to T-Mobile’s prepaid serviceIt is important to note that in order to transfer a number from another carrier, customers must provide the phone number, other carriers account number, other carriers password or account PIN as well as the billing address associated with the accountSince the correct information was provided to T-Mobile at the time of the transfer request, the numbers were successfully transferredFinally, our records confirm that mobile numbers ending in *** and *** were successfully transferred to *** on December 29, We spoke with Mr*** and he confirmed that both numbers ending in *** and *** have been successfully transferred back to ***T-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

July 4,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 21, 2017,
regarding the above-referenced account
T-Mobile regrets any concerns Ms*** has experienced in regards to her warranty non-return fee and dropped calls
In Ms***’s correspondence to your office, she indicates that she is not able to use service with her handset while traveling outside her homeWe regret any coverage issues Ms*** has experiencedUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors and conditions that may interfere with actual service, quality, and availability
It is important to note that we have no record of Ms*** contacting us with concerns regarding her coverage prior to June 21, 2017, which was the date that she contacted your officeIt is important that if customers experience any difficulties with the service, that they provide Customer Care details of the problem, including the date and time and the area(s) in which it occurred, including the major cross streetsPlease note that this information is critical to our ability to evaluate and troubleshoot service and coverage issuesOnce aware of the situation, T-Mobile can attempt to resolve the issue through network or equipment adjustmentsShould Ms*** continue to experience concerns with her call quality, she may contact our Technical Support department directly at 800-937-
T-Mobile records confirm that on May 1, 2017, Ms*** filed a warranty exchange for her Apple IPhone Plus and was shipped a replacement device that dayPlease be advised that in each replacement handset box, a set of instructions are provided to inform the customer how to return their non-working equipment and to avoid being charged a non-return feeIn addition, the possibility of a non-return fee is disclosed at the time an exchange is processedOur records indicate that Ms***’s non-working handset was not received, as such; Ms***’s account was charged $*** for the non-return fee and applicable taxesOn May 18, 2017, Ms***’s device was received by the T-Mobile warehouse but due to an inadvertent error the handset was not properly checked in
In an effort to resolve Ms***’s concerns, on June 22, 2017, T-Mobile applied a credit of $*** to Ms***’s account for the non-return fee and $*** in applicable taxesThe remaining balance of $*** consists of monthly access charges, Equipment Installment Plan charges, JUMP! On demand lease charges, and applicable taxes and fees for the period of June 17, 2017, through July 16, 2017, and is due by July T-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Alyssa K***
Executive Response

December 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated December 4, 2016, regarding the above-referenced accountT-Mobile regrets any refund concerns Ms*** has experiencedT-Mobile records indicate that on October 31, 2016, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in 24-monthly installmentsAccordingly, Ms*** was asked to make a down payment in the amount of $and agree to a series of 24-monthly installments in the amount of $T-Mobile records confirm that Ms***’s Apple iPhone was returned to our warehouse on November 15, Please be advised that it can take up to ten business days for credits to be applied from the date the equipment is received at the return centerOn November 20, 2016, a payment was received via credit card in the amount of $for monthly access charges from November 2, 2016, through December 1, Please note that T-Mobile issued a refund in the amount of $back to the same credit card used for the above mentioned payment on November 29, Please be advised that on November 28, 2016, Ms*** cancelled services with T-MobileIf a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementThe final billing statement issued December 2, 2016, reflected a balance of $for the remaining EIP balanceOn December 6, 2016, T-Mobile issued a credit in the amount of $to Ms***’s account for the remaining EIP balanceAdditionally, T-Mobile issued a refund in the amount of $back to the original credit card used for the down paymentLastly, on December 2, 2016, in an effort to amicably resolve this matter, T-Mobile issued a refund in the amount of $in the form of a prepaid refund card to Ms***Please be advised that it may take up to ten business days for the prepaid refund card to arriveShould Ms*** have any questions regarding her refund card, she may contact Citibank at 800-522-Ms***’s account remains closed with a zero balanceT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCWilliam B*** Executive Response

September 23,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 22, 2016, regarding the above-referenced account.
T-Mobile has reviewed Ms*** account regarding the disputed international roaming charges for mobile number ending in ***. Our records confirm the charges in dispute are for international roaming calls from September 12, through September 18, while on a cruise ship. The total charges for international roaming calls are $1,plus applicable taxes
Please note that calls made or received while the handset is roaming on a cruise ship are billed at a rate of $per minute, even if the ship is at dock in U.Swaters. This includes any incoming calls received while the handset is powered on as these calls are routed to the cruise ship’s network, and if unanswered, the calls are then routed back to the domestic T-Mobile voicemail platform. These calls, even if unanswered are then billed at the cruise ship roaming rate
Additionally, information on international roaming charges while on a cruise ship is readily available to customers who are interested in knowing the cost per minute before traveling. Information on calling charges can be found on www.T-Mobile.com and through calls to Customer Care,
As a courtesy to Ms***, T-Mobile has agreed follow up on Ms*** account once her billing statement is generated to adjust these international calls to a rate of $per minute totaling $Ms*** has accepted this as resolution to her concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Christopher R***
Executive Response

June 15, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 2, 2016, regarding the above-referenced accountP***se be advised that T-Mobile records indicate the account holder of record is *** *** and he has designated *** *** as an authorized user of the accountAs Ms*** is currently outside the country we have worked with the billing responsible party, Mr***, and are pleased to report that upon speaking with him that his concerns addressed to his satisfactionWe regret any coverage concerns Mr*** and Ms*** experienced while travelling in BrazilAs Mr*** may imagine, although T-Mobile has agreements with carriers in the country they traveling, we cannot guarantee the quality of the signal, service, or functionality of the service and featuresThe same factors that can impair service while in the U.Scan impair service while abroadWe are committed to ensuring that our customers have the best possible experience with our roaming partners around the worldOur records support that from May 17, through June 2, 2016, Mr*** contacted Technical Support to report complications of using the service while traveling in BrazilAt that time, basic troubleshooting was performed to rule out possible handset or software issueAs of May 17, 2016, our Technical Support team reviewed Mr***’s account to ensure that the account was provisioned for international travel, and because we found no emerging issues with the account, an engineering ticket was created for further investigationWe are sorry to hear that Mr*** did not receive a follow up call regarding the engineering ticket progressionOn June 8, 2016, we escalated the ticket’s status and engaged our roaming partners engineering team to help resolve Ms***’s call connection issuesWe are pleased to report that on June 10, 2016, we contacted Mr*** and were able to confirm that Ms*** was able to once again able to use her services while roaming in BrazilBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCChristina S*** Executive Response

July 2, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 26, 2015, regarding the above-referenced accountPlease be advised that beginning March 22, 2015, T-Mobile announced Carrier Freedom for consumers looking to switch from any U.Scarrier to T-MobileThis industry changing offer allows consumers who were previously held back by expensive Equipment Installment Plans balances (“EIP”) the opportunity to come to T-Mobile for a better dealT-Mobile will now reimburse consumers’ remaining EIP balance up to $per device tradat the time of their activation for up to lines of serviceTo be eligible for this offer, consumers must activate a Simple Choice postpaid rate plan, and at the time of activation they must potheir current mobile number, traa device that is identifiable as being on EIP with their previous provider and is in good working condition, and purchase a new T-Mobile device at either full cost or on T-Mobile’s EIPPlease be advised that per the Terms and Conditions of T-Mobile’s Carrier Freedom initiative, payments provided by T-Mobile are received in two separate payouts by the customerThe first payout is the travalue for the handset based on the market value of deviceIf the customer activates in a qualifying T-Mobile retail location and chooses to surrender their handset same day, the handset is inspected and if it is found to be in acceptable condition, the payout is provided to the customer at point of sale to use towards their new handset purchaseIf the customer activates over the phone or online, or chooses not to surrender their handset same day, customers are able to receive their device on EIP while the trais being processed, and they are asked to mail the handset being tradto a return centerIn these instances, the retail representative inspects the handset and provides information as to the amount of the potential travalue of the handset based upon its condition at the time of inspectionThe customer is then presented with the terms and conditions of the trade-in, and if the customer is agreeable, the retail location then provides a mailing label and shipping envelope for the device, which must be returned within days in the same condition as when presented for inspectionOnce received, it is again inspected and if found to be in acceptable condition, the value for the received handset is added as a credit to the account balancePlease note that the second payout is calculated by subtracting the trade-credit already provided to the customer from the total remaining EIP balance owed on the handsetIn order to qualify for the reimbursement portion of the payout for the accelerated EIP balances, customers must submit a reimbursement form along with a copy of the final billing statement from their prior carrier to T-Mobile at www.switch2t-mobile.com within two (2) months of activationAs indicated on the website, approval of the required documents and reimbursement of the accelerated EIP balances may take up to eight (8) weeks from the date of submission to be received and there is no process for that time period to be expeditedTo be eligible for reimbursement, the T-Mobile account must be in good standingAs this is a reimbursement offer, T-Mobile recommends that customers make arrangements to pay any remaining balances billed by their prior carrier in order to avoid collection activityT-Mobile records indicate that on April 6, 2015, Ms*** activated service with a trade-inUpon cancellation from Ms*** previous carrier, she received a final bill totaling $for EIP balanceThe travalue of the device totaled $At the time of purchase the travalue was used as a down payment for a T-Mobile deviceIn order to honor T-Mobile’s current promotion a second payout was issued via prepaid debit card in the amount of $The second payout satisfies the final bill from the previous carrier in the amount of $T-Mobile regrets any misunderstanding of the current promotionBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at the address below or *** *** *** Very truly yours, T-MOBILE USA, INCTy R*** Executive Response

August 2,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 20, regarding the above-referenced account
T-Mobile is always working to improve its service, and we regret any data service issues that Mr*** may have experiencedUnfortunately we are unable to guarantee data speeds in any locationThere is no way to predict an exact speed with the variety of factors that can affect a customer’s experienceThe device speeds may vary depending on the device operating system, processor, battery life, running applications, peak theoretical speeds, and distance from the cell siteAdditionally, customers may experience different results based on location and number of other customers on the network
T-Mobile records confirm that Mr*** has the T-Mobile ONE Unlimited data feature at no additional cost on his lines of service ending in *** and ***Please note that the T-Mobile ONE Unlimited data feature provides Unlimited 4G LTE of device data, unlimited 3G Smartphone Mobile Hotspot, optimized video streaming, one hour of Gogo in-flight and Limited domestic data roamingIn review of Mr***’s usage, indicates that he has not approached or exceeded any amount of data usage that would result in de-prioritization or slowing of his service during times of network congestionIt is T-Mobile’s position that Mr*** is being provided service in accordance with the selected rate plan and terms of service
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Amor M*** Executive Response

May 16,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 3, 2017, regarding the above-referenced accountT-Mobile is pleased to report to your office that upon speaking with Mr***, he confirmed that this matter has been resolved to his satisfaction
T-Mobile regrets any inconvenience that Mr*** experienced while attempting to remedy this situationT-Mobile records confirm that Mr*** submitted for Carrier Freedom reimbursement
With Carrier Freedom, consumers can get reimbursed for their current carrier's cancellation costs up to $per lineThis reimbursement is based on the Early Termination Fee (ETF) on the final statement, and/or the consumer’s device payment plan/lease, such as Equipment Installment Plan (EIP)Carrier Freedom also requires the trade in of qualified equipment for each line wanting to participateThe reimbursement is divided into two payouts; travalue based on the market value of the device, and the remainder of the EIP from the final bill via Prepaid MasterCardPlease note the device payment plan is minus the travalue, which equals the amount reimbursed on the Prepaid MasterCard
On January 21, 2017, Mr*** traded in an iPhone Plus 64GB on mobile number ending in ***, and an iPhone Plus GB on mobile number ending in ***In total, Mr*** received $in tracredits for both of the aforementioned devices
T-Mobile records confirm that Mr*** submitted for his Carrier Freedom reimbursement on February 28, 2017, which reflected the remaining balance owed to *** in EIP charges equaling $1,It is T-Mobile’s position that pursuant to the reimbursement program, Mr*** was to receive the remaining amount of $via Prepaid MasterCard
On May 10, 2017, T-Mobile relayed the terms of Carrier Freedom to Mr***In an effort to amicably resolve the matter, T-Mobile offered to honor the remaining balance owed on installments totaling $1,via Prepaid MasterCard, rather than the remaining amount minus the trade-ins to be delivered within 7-business days from the date the conversation took placePursuant to our conversation, Mr*** confirmed the matter is resolved, and has no further concernsT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Adrianne F*
Executive Response

January 31, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No
***To Whom It May Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 22, regarding the above-referenced account. T-Mobile is pleased to report that we have resolved this matter to *** ***’s satisfaction. T-Mobile has confirmed that *** *** and *** ***-*** are one and the same. T-Mobile regrets any concerns that to *** *** encountered during her upgrade process. T-Mobile records indicate that on November 5, 2017, *** *** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone 32GB. *** *** was asked to make a down payment in the amount of $and was assessed a $upgrade fee plus taxes totaling $*** *** then agreed to a series of monthly installments in the amount of $22.00, which will appear on the first bill following the purchase of the device. In speaking with *** ***, she inquired about trafor an Apple iPhone 6s GB. The T-Mobile retail sales representative informed *** *** the Apple iPhone 6s 16GB was paid off and to keep or sell the handset. However, T-Mobile records confirm the handset is not paid off and has a remaining balance of $as of the date of this letterIn addition, *** *** was charged $monthly charge since the time of upgrade for the handset. We apologize that *** *** was inadvertently misinformed. In an effort to resolve this matter, on January 23, 2018, T-Mobile applied a one-time bill credit of $68.76, representing three months of the monthly charge of $that was paid since the November 5, upgradeAdditionally, T-Mobile closed the EIP for the Apple iPhone 6s 16GB*** *** is no longer responsible for any costs associated for the mentioned handsetT-Mobile regrets any inconvenience to *** ***.Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Rochelle M***Executive Response

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***please be advised that they are just giving you the same response that has been given in your previous emailAnd Mr B*** is more than obvious that he did not read the email The balance there now is my current balance and I have been disputing my charges for more than the days they requireThey just like to sweep everything under the rug and ignore the issue or factI questioned why they give you credits but still do not provide credit for the charges they refundAnd the fact I was given credit for the time that they know for a fact I was being charged falsely for a line I never used due to their coverageAnd they are also aware that they were advised by the FCC that they need to solve the coverage issue as it is their problems not mine I want my taxes that were charged on services not provided andRecited to beRefuted as well they cannot charge for taxes on amounts that have beenRefutes

August 15, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your c***pondence dated August 1, 2017, regarding the above-referenced account. T-Mobile regrets any concern to Ms*** in regards to her closed account and appreciates the opportunity to respond to her concern. T-Mobile records confirm that on April 26, 2011, Ms***’s account was closed due to nonpayment and as of May 12, 2012, the account was referred to Midland Credit Management which assumed sole ownership of Ms***’s debt totaling $1, Please be advised that although T-Mobile does not report information directly to any of the credit bureaus, the third party collection agencies to which accounts are assigned may. The account may be reported to the credit bureau while a balance remains outstanding. As such, T-Mobile recommends Ms*** work with Midland Credit Management’s escalation team at 1-877-420-for further assistance. T-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Oscar T*** Executive Response

May 25,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 12, 2017, regarding the above-referenced accountWe are pleased to report that we have resolved Mr***’s concerns to his satisfaction
T-Mobile regrets any concern Mr*** experience while calling internationallyOn May 17, 2017, T-Mobile spoke to Mr*** at which time he confirmed that he was able to use his service while abroad however there were some areas were the coverage did not meet his expectations and he was not able to make international calls
T-Mobile records indicate that Mr*** activated the account on May 4, Mr*** subscribed to our T-Mobile ONE taxes included rate plan which provided him with unlimited talk, text, and 4G/LTE speed data for $for three line of serviceAdditionally, all three lines subscribed to our ONE Plus International offering for $per month for each line of serviceThis service provides Mr*** with our Stateside International Talk feature and two times faster Simple Global data roamingSimple Global provides discounted calling at a rate of $per minute to eligible Simple Global Countries and free unlimited text and data when Mr*** travels to a Simple Global countryPlease be advised that coverage availability is based on local network capability
On May 5, 2017, Mr*** was sent a billing statement in the amount $for services from May 5, 2017, through June 4, This payment was due on May 25,
In reviewing the records for the above account it appears that Mr*** was able to utilize the service in several countries that were covered under Simple Global and therefore he incurred international long distance charges for calls in the initiated directly from his T-Mobile handsets for the mobile numbers ending in 7437, and in the amount of $per minute
Pursuant to Mr***’s request, T-Mobile canceled the account and as a gesture of goodwill absolved him from the charges for $for his previous billing statementT-Mobile advised Mr*** that he would be responsible for the calls he made while abroad at a rate of $per minute which totaled $plus applicable taxes and will be reflected on his following bill statement dated June 5, In addition T-Mobile issued a refund in the amount of $for the SIM cards Mr*** purchased at the time of activationMr*** accepted this as a full resolution and did not have any additional concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Robert R*** Executive Response

April 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated April 10, 2016, regarding the above-referenced accountT-Mobile regrets any concerns to Ms***’s experience with her T-Mobile account and billingT-Mobile records confirm that on June 12, 2003, Ms*** activated her T-Mobile accountAs of February 3, 2010, Ms*** had one mobile number ending in *** and was subscribed to our Nationwide Unlimited Loyalty rate plan for $per monthMs*** had an additional unlimited message bundle feature for $per monthMs***’s monthly access charges were $before applicable taxesOn May 11, 2010, Ms***’s purchased a new handset for use on her mobile number ending in ***The now grandfathered Handset Upgrade Program provided a discount on a new handset in exchange for a 24-month agreement or the ability to purchase the handset at full retail price with no annual agreementAt the time of the purchase, a Blackberry Curve was provided at a substantial discount in exchange for a 24-month agreement, which stipulates an early termination fee of up to $per line of serviceOur records further indicate that on February 21, 2011, Ms***’s account was placed on a military suspension and set to resume from suspension on October 1, Under T-Mobile’s military suspension an account may be suspended for up to monthsThe military suspension is free and there is no monthly feeAdditionally any suspensions did extend the customer’s contract to the length of the suspension at that timeOn October 12, 2012, Ms***’s account was placed on another requested military suspension for her mobile number ending in ***Although, Ms***’s account had a past due balance, T-Mobile placed her account on a collection hold until March 3, for paymentThen the collection hold was released per our new SCRA compliant collections procedures implemented in November of On March 11, 2014, Ms***’s account was suspended for non-paymentOn April 16, 2014, Ms***’s account was canceled and as the account was canceled prior to the end of the contractual agreement, the account was assessed an early termination fee of $on the final billing statementMs***’s account was canceled with a balance of $322.40, which consisted of her early termination fee, monthly access charges from September 24, through October 23, 2012, $international charges, and applicable taxesT-Mobile provided Ms*** with a billing notification, multiple phone calls, and letters from our Financial Care department providing the account balance and payment due dateAs payment was not received timely, on May 26, 2014, T-Mobile transferred Mr***’s account to a third party collection agency, Diversified Consultants, Inc., in an attempt to collect the past due balanceOn February 4, 2016, Ms***’s account was referred to and is currently with Southwest Credit Systems, IncIt is T-Mobile’s position that the balance is validHowever, in an effort to amicably resolve this matter, on April 15, 2016, T-Mobile applied a courtesy credit of $to Ms***’s account for the final balanceIn addition, T-Mobile has removed Ms***’s account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debtPlease note that it may take up to days for Ms***’s credit report to reflect the changeMs*** has accepted this as a resolution to this matterAs of April 18, 2016, Ms***’s account remains canceled with a zero balanceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLigia M*** Executive Response

Complaint: ***I am rejecting this response because:
The reason T-Mobile couldnt reach me was because the phone they provided me DID NOT WORK, I was repeatedly given new numbers that didnt work because the phone couldnt be activatedThis is unacceptable.Sincerely,*** ***

January 24,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence January 18, 2018, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced in regards to receiving her rebateT-Mobile records confirm that Ms*** qualified for our QMagenta Apple BOGO offer when she purchased her handsets from ***Please be advised, customers participating in our QMagenta Apple BOGO offer must visit www.t-mobile.com/promotions to submit for their rebate by uploading their receipt and IMEI with the designated rebate codeUpon submitting for their rebate, customers are advised that the approval of the required documents and reimbursement of the QMagenta Apple BOGO offer may take up to eight weeks from the date of submission to be received
On January 16, 2018, in an effort to amicably resolve Ms***’s concerns, our Customer Care team processed her rebate cards in the amount of $eachMs*** can expect to receive her reimbursement cards within to business days from the date of approval
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer Care
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Vanessa Q***
Executive Response