T-Mobile Usa Inc

April 3,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated March 19, regarding the above-referenced accountT-Mobile regrets any inconvenience to Mr*** in regards to receiving a refund
T-Mobile records show that Mr*** made a payment of $leaving his account with a credit balance in the amount of $Mr*** then cancelled his account on March 1, 2017, when he ported his number to another carrier
Please be advised that customers with a cancelled account with a credit balance are required to wait a 30-day time period before the refund is issued in order to cover any account debt that may be owedOur records show that on March 9, 2017, Mr*** requested a refund of the credit balance however was denied due to the day waiting period
In order to resolve the matter, on March 30, 2017, T-Mobile contacted Mr*** and offered the refund in the form of a pre-paid MasterCard however he requested a checkT-Mobile accepted and advised that he would receive the check in within business days and he acceptedT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jimmie P***
Executive Response

April 26,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 18, 2017, regarding the above-referenced accountPlease be advised that T-Mobile has successfully addressed Ms***’s concern to her satisfaction
T-Mobile regrets any coverage issues Ms*** has experiencedUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors and conditions that may interfere with actual service, quality, and availability
T-Mobile regrets any concern to Ms*** in regards to her participation in T-Mobile’s Un-carrier Carrier Freedom offerWith Carrier Freedom, consumers can get reimbursed for their current carrier's early termination fees or device payment plan remaining balances (“cancellation costs”) as tracredits and a prepaid debit card when they switch to T-Mobile and tratheir devicesAs can be expected, there are several eligibility requirements for our Carrier Freedom reimbursement which are available at https://www.switch2t-mobile.comIt is important to note however that in order to qualify for the reimbursement, the T-Mobile account must be in good standing
T-Mobile records confirm that Ms*** traded in handsets and received a total trade in credit of $80.00, ported in her mobile numbers and purchased three new handsetsRegrettably, on March 9, 2017, only hours into service, Ms*** returned her handsets and ported her mobile numbers out to another carrier closing her T-Mobile accountAs the account is closed Ms*** does not qualify for any reimbursement
However, in an effort to amicably resolve this matter, on April 21, 2017, T-Mobile spoke with Ms*** and agreed to refund her the trade in credit she received of $via a prepaid credit card which she acceptedMs*** should allow seven to ten business days for delivery and T-Mobile regrets any inconvenience to her
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Oscar T***
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI still feel the time that I wasted is not compensated but looks like they don't care for those.Sincerely, *** ***

August 5, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated July 29, 2015, regarding the above-referenced accountPlease note that T-Mobile has resolved this matter to Ms*** satisfactionT-Mobile regrets any concerns Ms*** may have experienced regarding her expected device tracreditT-Mobile records reflect that Ms*** visited her local T-Mobile retail store and brought an Apple iPhone 5C 16GB handset for trade-inMs*** was offered $as a travalue and she accepted that amount, which was contingent upon the handset being received at the traaddress, in acceptable condition, within the specified timeframeMs*** returned the device before the specified deadline; however, due to inadvertent error, Ms*** did not receive her device tracreditIn an effort to resolve this matter, T-Mobile has agreed to issue an account credit in the amount of $As of August 4, 2015, Ms*** T-Mobile account remains active with a credit balance of $T-Mobile regrets any inconvenienceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCTy R*** Executive Response

May 29, 2015FILEDELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA 98327 Re: ***
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondencedated May 20, 2015, regarding the above-referenced account. T-Mobile records indicate that onApril 7, 2015, Ms*** qualified for and took advantage of our EquipmentInstallment Plan (“EIP”) offering with the purchase of a Samsung Galaxy SEdgeGB Pearl White handset for mobile number ending in *** and a Samsung GalaxySEdge GB Sapphire handset for mobile number ending in 0072. EIP is a payment option that allows eligiblecustomers to purchase handsets by making a down payment at the time of purchaseand agreeing to pay the remaining balance in installments. Based on Ms***’s personalcredit history at the time of purchase, she was not required to make a downpayment; however, she agreed to pay $116.65, which is for the shipping andtaxes on the full retail price. Ms.*** then agreed to a series of monthly installments in the amount of$64.98, which will appear on the first billing statement following the purchaseof the device. All customers who choose to use theEIP option to pay for their equipment are required to enter into a monthfinancing agreement signed at the time of the purchase. Although this month financing agreement isrequired and the installments are added to each monthly billing statement,customers may choose to pay off their EIP balance at any time by makingincremental additional payments or a single payment for the total balance. Please note that any additional paymentsreduce the length of time it will take to pay the entire balance, but will notreduce the amount of any future regular monthly EIP payments. As of the time of Ms***’s purchase of a new handset foruse on mobile numbers ending in *** and *** T-Mobile provided a 20-day returnperiod which allowed Ms*** to use the equipment to see if it meets herneeds. If the equipment was notacceptable, it could have been returned to the original point of sale for arefund or exchange and, if requested, cancelation of the service and anyapplicable Equipment Installment Plan (EIP) entered into at the time of theoriginal purchase. T-Mobile has completed itsinvestigation of this matter and T-Mobile has no record of the handsets beingreceived at our warehouse. Please beadvised that a review of the account indicates that that mobile numbers ending in *** and *** are in contact with the endusers of the Samsung Galaxy SEdge GB handsets referenced above As such it is T-Mobile’s position that nocredits are due and that the above-referenced EIP is valid and owed. Ms***’s account remains active with abalance of $due on June 3, 2015, which consists of monthly recurringcharges for services from April 11, to May 10, 2015, monthly EIP’s andapplicable taxes. T-Mobile regrets anyinconvenience to Ms***. Based on the foregoing, we respectfully request that this complaintagainst T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, pleasefeel free to contact me at the address below or *** *** *** Very truly yours, T-MOBILE USA, INC. *** ***Executive Response

March 28,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** A***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 21, 2017, regarding the above-referenced accountWe are pleased to advise that we have contacted Ms*** and resolved the matter to her satisfaction
We regret any concerns Ms*** has experienced regarding her final account balanceT-Mobile records confirm that, on January 26, 2017, a payment in the amount of $posted to Ms***’ account which satisfied the balance from the billing statement dated January 23, According to our records, on March 22, 2017, pursuant to Ms***’ request, her account was cancelledMs***’ final billing statement dated March 23, 2017, consisted of past due monthly access charges, final monthly Equipment Installment Plan charges, applicable taxes, and fees from the billing statement dated February 23, 2017, and partial taxes from the March billing period for a total balance of $It is T-Mobile’s position that this balance is valid and owed
Nevertheless, in an effort to amicably resolve the matter and upon speaking to Ms***, on March 27, 2017, T-Mobile applied a credit to Ms***’ account to bring the outstanding balance to zeroAs such, Ms***’ account remains closed with a zero balancePursuant to our conversation, Ms*** confirmed the matter is resolved and she has no further concernsWe regret any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Brandon M*** Executive Response

June 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated May 27, 2016, regarding the above-referenced accountWe are pleased to report that we have successfully contacted Ms*** and resolved the matter to her satisfactionWe regret any concerns Ms*** may have experienced regarding her recent equipment purchaseFrom March 11, 2016, to March 17, 2016, as part of our Samsung Galaxy Buy One, Get One (“BOGO”) offer, postpaid customers who purchased a Samsung Galaxy Sor SEdge device would be eligible to receive a second Sor SEdge of equal or lesser value for free via a marebate with the activation of a new line of service on same accountIt is important to note that in order to receive the mail-in-rebate, customers were required to submit their rebate by no later than April 17, 2016, via T-Mobile.com/promotionsOur records indicate that on March 14, 2016, Ms*** activated the additional line of service ending in Thereafter, on March 18, 2016, Ms*** took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two Samsung Galaxy Sdevices for use with the mobile numbers ending in *** and ***Ms*** was asked to remit a down payment in the amount of $plus tax as well as agree to a series of monthly installments in the amount of $per monthRegrettably, T-Mobile has no record of Ms***’s rebate submissionNevertheless, upon speaking with Ms***, as a means of amicable resolution, T-Mobile has applied a courtesy credit of $for the remaining equipment balance for the Samsung Galaxy SIn addition, T-Mobile applied a courtesy credit of $for previously assessed monthly installments to Ms***’s account, resulting in a credit balance of $T-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCEmilio *** M*** Executive Response

September 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated September 16, 2016, regarding the above-referenced accountPlease be assured that T-Mobile strives to provide world-class service to all of our customers and we also make every effort to provide complete and accurate informationWhile we understand that Ms*** has not received the complete and accurate information we pride ourselves on providing, we do appreciate her patienceUnfortunately, the overwhelming response to the release of the iPhone resulted in some system issues that we did not anticipateWe apologize if any T-Mobile employee failed in any way to display world-class service during Ms***’s recent contact with our Customer CareIn an effort to amicably resolve Ms***’s concerns, T-Mobile offered to provide a credit of her current account balance totaling $259.67, returning the account to a zero balanceAdditionally, T-Mobile placed a new order for the correct iPhone model she initially requested and allowed for Ms*** to return the incorrect model iPhone directly to my attention within days of the delivery of her new handset at: Executive Relations Attention: *** *** *** *** *** ** *** ** *** Upon receipt of the handset, T-Mobile will apply a credit for the full remaining corresponding Equipment Installment Plan (“EIP”) balance to remove further financial responsibility of the returned iPhone T-Mobile recommends that Ms*** return the handset via a traceable carrier and request a tracking number when shipping and include her account information with the deviceMs*** accepted these offers as resolutionT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCKimo C*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***This resolution was satisfactory to me yesterday and I paid the balance 55.62$ to the T-mobile yesterday afternoon and the T-mbile system showed that my balance had been zeroHowever, I still receive the call from the collecting agency this morningThey said they don't see any update from their system and told me that maybe I had two T-mobile accountsI had to call back T-mobile again and told them the account number *** that I got from the collecting agencyThey said they found that my phone number was associated with this account and they needed 3-businessdays to invesitigate it. Desired resolution: I've paid the balance and the real balance should be zero nowI don't know why my phone number was associated with the account ***Any additional charges coming from this account are not mine and my associatiation with the account *** should be cutI would like my T-mobile account to be closed in writing and the collecting agency colse my account in their system and do not bother me again
Sincerely,
*** **

Tell us why here
December 1,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
To Whom It May Concern:
T-Mobile USA, Inc
(“T-Mobile”) is in receipt of your correspondence dated November 21, 2017, regarding the above-referenced file number
T-Mobile regrets any concerns Mr*** experienced when attempting to purchase a new handsetPlease be advised that T-Mobile takes account security very seriously, therefore in order to protect our customer's privacy and personal information, T-Mobile restricts how customers can obtain information or make changes to accountsInvestigation of this issue has confirmed that Mr*** is not an authorized user on the account which is associated with the mobile number he providedThe account holder of record may add Mr*** to the account by contacting T-Mobile Customer Care hours a day at 1-800-937-Additionally, he may have one of the authorized users on the account contact me at the number below to discuss this matter further
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our retail location
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Carolina F* Executive Response

July 11, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated July 1, 2016, regarding the above-referenced accountT-Mobile is pleased to report that Ms***’s concerns have been resolved to her satisfactionT-Mobile regrets any concerns Ms*** experienced with her handset and rate planT-Mobile records confirm that on February 10, 2016, Ms*** activated a postpaid account with the mobile numbers ending in *** and ***At the time of activation Ms***’s account was enrolled in the Simple Choice Family Unlimited Talk and Text rate plan with unlimited data, for $per month plus taxesIt is important to note that this rate plan was a promotional rate plan, and was available from February 3, through April 6, T-Mobile records confirm that on May 10, 2016, Ms*** requested the line *** be transferred to a prepaid accountAs such, her remaining line ending in *** was changed to the Simple Choice Individual Unlimited Talk and Text rate plan, with unlimited data for $per month, plus applicable taxesOn June 4, 2016, Ms***’s account was cancelled when she ported her mobile number ending in *** to another service providerT-Mobile records confirm that on that date Ms*** filed a claim for her Apple iPhone 6s Gray handset with 64GB, as it had been lost/stolenOn June 6, 2016, Ms***’s claim was authorized and her handset was shippedOn June 30, 2016, Ms*** contacted T-Mobile’s Customer Care department and requested to port her numbers back to her postpaid account and resume her family rate planAs the Simple Choice Family Unlimited Talk and Text rate plan for $100.00, plus taxes was a promotional rate plan and was no longer available, Ms*** was offered T-Mobile’s currently available rate plan, the Simple Choice Family Match Voice Unlimited Talk and Text plan with unlimited data for $per month, plus applicable taxesRecords confirm that Ms*** declined this optionTherefore, in an effort to amicably resolve the matter, and as a courtesy to Ms***, T-Mobile’s Executive Office assisted Ms*** with the port in of her mobile number ending in ***T-Mobile also activated a temporary mobile number ending in at Ms***’s requestMs*** will port in another mobile number to replace this mobile number at her earliest convenienceT-Mobile also changed Ms***’s rate plan to the Simple Choice Family Unlimited Talk and Text rate plan with unlimited data for $per month, plus applicable taxesMs*** has accepted this as a resolution to her concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCDiana J*** Executive Response

August 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated August 16, 2016, regarding the above-referenced accountT-Mobile regrets any coverage and billing concerns Mr*** has experiencedAs Mr*** may imagine, T-Mobile is unable to guarantee coverage in all areasThere are several factors that may interfere with actual service, quality, and availabilityMr*** activated his account on December 14, 2012, at which time he agreed to keep his service active for monthsHowever, the account was cancelled for non-payment on October 13, Pursuant to T-Mobile Terms and Conditions, anytime an account carries a past due balance, it may be subject to suspension and or cancellationAs the contractual obligation had not been met, the account was assessed an early termination feePlease note the balance of $remains valid and owing for an early termination fee of $200.00, monthly access charges from September 15, 2013, through October 13, 2013, and applicable taxes for services through the date of cancellationOn August 17, 2016, as a courtesy to Mr*** and in an effort to amicably resolve this matter, T-Mobile issued a credit of $to the account for the early termination fee, monthly access charges from September 15, 2013, through October 13, 2013, and applicable taxesMr***’ account remains closed with a zero balanceT-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debtPlease note that it may take up to days for Mr***’ credit report to reflect the changeT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCWilliam B*** Executive Response

Complaint: ***
I am rejecting this response because:This business shouldn't be allowed to charge costumers for services they didn't receiveThe only reason we were able to come to an agreement is because we had to call the CEOAfter years of loyal service it sadthat it had to go this farI am glad to say my account is now closed and in the future I will use another carrierSo yes this complaint has been settled
Sincerely,
*** ***

April 5,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated March 24, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Mr*** experienced with his T-Mobile account billingT-Mobile records confirm that Mr*** cancelled his account on March 5, 2017, when he transferred his mobile numbers to another service providerMr***’s billing cycle ran from the 2nd of one month to the 3rd of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Mr*** was billed through April 2, Mr***’s account was canceled with a balance of $and it is our position that the balance is valid
However, in an effort to amicably resolve this matter, on March 29, 2017, T-Mobile applied a courtesy credit of $to Mr***’s account for his total final balanceAs of April 3, 2017, Mr***’s account remains canceled with a zero balanceT-Mobile regrets any inconvenience to Mr*** regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ligia M***
Executive Response

November 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated November 19, 2016, regarding the above-referenced accountPlease be advised that we have made an attempt to contact Ms***, which has proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letterT-Mobile regrets any concern to Ms*** in regards to her experience with T-Mobile’s Advantage programT-Mobile records confirm that on October 31, 2016, Ms*** activated her above referenced postpaid accountPlease note that in Ms*** letter to your office she explains she is an employee of the State of California which would qualify her for a fifteen percent discount off qualifying rate plansRegrettably, our records confirm that Ms*** has not registered for T-Mobile’s Advantage program and thus her account has not received the fifteen percent discount and shall not receive it until her account is registered and appropriate employment verification is provided for reviewPlease note that registration is our customers responsibility and is only done after the account is activatedMs*** may visit https://business.t-mobile.com/advantage to register her account for T-Mobile’s Advantage program to receive a monthly percentage discountIn an effort to amicably resolve this matter, on November 12, T-Mobile applied a credit in the amount of $to refund Ms*** for the fifteen percent discount from her bill dated November 3, and to credit her upfront for the fifteen percent discount from her upcoming December 3, billing statement leaving the account reflecting a credit balance of $T-Mobile regrets any inconvenienceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCOscar T*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory enough to meSincerely, *** ***

July 18,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 9, 2017, regarding the above-referenced accountWe are pleased to inform your office that we have resolved Mr***’s concerns
T-Mobile regrets any concerns Mr*** has experienced regarding the activation of services and the upgrades that were performed on his account on July 6, T-Mobile has completed its investigation of this matter and determined that the allegation of fraud has been substantiatedTherefore, Mr*** has been absolved of all financial responsibility for the disputed mobile numbers and purchase of equipmentFurthermore, on July 11, 2017, Mr*** has been advised of the findings and the resolution providedMr*** advised that he was satisfied with the resolution that was provided
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 844-213-ext***
Very truly yours,
T-MOBILE USA, INC
Jhayd G***
Executive Response

November 1, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated October 23, 2016, regarding the above-referenced accountT-Mobile regrets any handset concerns Mr*** has experiencedT-Mobile records reflect that Mr*** purchased a Samsung Galaxy Note on February 9, By purchasing T-Mobile equipment, Mr*** receives a one-year Limited Warranty provided by the manufacturer of his deviceDuring the Limited Warranty period, Mr*** is eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageOn October 5, 2016, Mr*** requested to process a warranty exchange for his Samsung Galaxy Note and as such a replacement device was mailed to his local T-Mobile retail locationWhen Mr*** arrived to his local T-Mobile retail location to replace his defective Samsung Galaxy Note handset, T-Mobile discovered that the defective handset had a pink/red liquid damage indicatorAs such, the T-Mobile retail store could not complete the warranty exchange due to liquid damageNevertheless, on October 27, 2016, in an effort to amicably resolve this matter, T-Mobile agreed to send Mr*** a replacement Samsung Galaxy Note at no cost to him as a one-time courtesyMr*** accepted the offer as a resolution to his concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCWilliam B*** Executive Response

Complaint: ***
I am rejecting this response because: The information is not correctI I was not a authorized member on the account why are they on my credit reportI this account was from a few years ago according to themI demand they take it off my report if I am not an authorized representativeI have not received any phone calls or correspondence from them.
Sincerely,
*** ***

April 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA
Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 8, 2017, regarding the above-referenced account. T-Mobile regrets that Ms*** had concerns with the status of her account. Please be advised that Ms***’s account was treated for a prior bankruptcy that we received in August 2016. When Ms*** contacted T-Mobile on April 4, 2017, the file number that she provided, *** was not filed under her name and was not a valid file number for a new bankruptcy; therefore the account was not treated for bankruptcy at that time T-Mobile received Ms*** current bankruptcy paperwork on April 11, and the account is currently in review for the new bankruptcy. Please be advised that the pre-petition debt will be credited to Ms***’s account once her current billing closes after May 4, 2017. Please be advised that all post-petition debt will remain valid. T-Mobile regrets any inconvenience to Ms*** and we appreciate her business Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Ally Y*** Executive Response