T-Mobile Usa Inc

July 13,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: Mr*** * ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account
No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 29, 2017, regarding the above-referenced account
We regret any concerns that Mr*** experienced recently regarding his T-Mobile accountPlease note that T-Mobile strives to break barriers and as of March T-Mobile was no longer a contracted service provider, and we allowed our customers the ability to have our service contract freeHowever it should be noted that T-Mobile offers Equipment Installment Plan’s (EIP) which is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installments
T-Mobile records confirm that Mr*** activated his account on April 29, 2016, and was not placed under any contractual obligations with T-MobileOn December 1, 2016, Mr*** activated a new line of service with mobile number ending in *** and purchased a Samsung Tab EAt that time, T-Mobile was running our “November Samsung Tablet On Us” promotionUnder this promotion, eligible customers who purchased a Samsung Tab E or Tab A on our EIP and with a 6GB or higher Mobile Internet data plan, were eligible to receive the tablet at no cost after monthly promotional bill credits equal to the monthly EIP payment of the device, as long as the promotional requirements continued to be met
A review of Mr***’s account reflects that although Mr*** purchased a qualifying device, he did not have a qualifying Mobile Internet rate planPlease note that Mr*** was subscribed to the Mobile Internet On- Demand rate plan, which is a free line of serviceAs such, Mr*** was not eligible for the promotionT-Mobile records confirm that on December 20, 2016, Mr*** was advised of the details of the promotion
Additionally, on December 1, 2016, Mr*** also purchased an LG Stylo Plus device and placed it on EIPAt that time T-Mobile offered our “T-Mobile ONE Affordable Smartphone on Us” promotionUnder this promotion, eligible customers who purchased a select handset on an EIP and subscribe to our new T-Mobile ONE rate plan would receive the handset at no cost after monthly promotional bill credits equal to the cost of the EIPOur records confirm that as Mr*** was subscribed to our T-Mobile ONE rate plan, he qualified for this promotional offer, as long as he maintained the promotional requirements
However, on January 2, 2017, Mr*** contacted Customer Care and elected to change his rate plan to our Simple Choice North America rate planAs Mr*** was no longer on the qualifying rate plan, he was no longer eligible for the “T-Mobile ONE Affordable Smartphone on Us” promotionPlease note that Mr*** has been advised that if he would like to change his rate plan back to the T-Mobile ONE rate plan he would become eligible and begin receiving the monthly promotional credits again
Furthermore, it should be noted that at the time of Mr***’s two device purchases, T-Mobile provided him with a 14- day return period which allowed Mr*** to use the equipment to see if it meets his needsIf the equipment was not acceptable, it could have been returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable Equipment Installment Plan (EIP) entered into at the time of the original purchaseAs indicated above, Mr*** purchased the Samsung Tab E on December 1, and it was returned on June 13, which was well outside of the return periodNevertheless, as a courtesy to Mr*** and as a gesture of goodwill, T-Mobile accepted the return of the device and the associated EIP was closed outHowever, please be advised that as Mr*** utilized the device until well after the return period, we would respectfully decline any compensation request with regard to this matter
With regard to the LG Stylo handset, T-Mobile has reviewed our inventory and confirms that this device was not returned to T-Mobile, and that the device is well outside the return periodAs such, please note that Mr*** will continue to be billed for the handset associated with the agreed upon EIPIt is T-Mobile’s determination that Mr*** was billed accurately and no credits will be provided relating to this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Magdalena R***
Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I appreciate that T-Mobile contacted me promptly after Revdex.com intervention and truly made an effort to resolve the issue
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I spoke with the rep from tmobile and we both agreed that the store should have been more transparent with shipping options. At the time of ordering, there was only one shipping option given of $foot one day. I understand the clerk was attempting to save me money on shipping but the whole process should have been explained in detail with "ALL" options explained
Sincerely,
*** ***

Hello, I am writing to detail that the complaint, *** has been handledI had email the CEO office in order to get the issue taken care of, but at this time they have been working to resolve the issue. Thank you, *** ***

September 17, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 9, 2015, regarding the above-referenced accountT-Mobile records confirm that Ms*** *** is an authorized user on the accountHowever, on September 14, 2015, T-Mobile spoke with Mr*** *** and resolved this matter to Mr*** satisfactionT-Mobile regrets any concerns Mr*** has experienced regarding his requested refundT-Mobile records confirm that on July 31, 2015, Mr*** placed an order for a System Identifying Module (“SIM”) card starter kit and activation of a mobile internet line of service on a Simple Choice North America Mobile Internet Gigabyte rate planOn August 13, 2015, the returned SIM card was processed at T-Mobile’s National Return CenterMr*** was charged a $deposit and $for the SIM card and applicable taxesPlease be advised that customer must wait days to allow for a deposit refundThis period allows for any returned payments or late billables to be chargedIf a credit balance remains following the days, the customer can request a deposit refundIn an effort to resolve this matter amicably, on September 15, 2015, T-Mobile processed a refund of $for the deposit, SIM card starter kit and applicable taxesMr*** can expect the refund via mailed prepaid credit card within seven to ten business daysThe account is canceled as of the September 2, billing cycle close date and reflects a zero balanceT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCPancho Q* Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me My only correction is the account was closed in July not in June as stated
Sincerely,
*** ***-***

June 21,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 9, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience that Mr*** has experienced in regards to both his service and his billingIn Mr***’s letter to your office, he indicates that he is not able to use service with his handset in or around his homeWe regret any coverage issues Mr*** has experiencedUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors and conditions that may interfere with actual service, quality, and availability
T-Mobile records indicate that on April 23, 2017, Mr*** activated two lines of serviceAt the time of Mr***’s activation and port in of the mobile numbers ending in *** and ***, T-Mobile provided a 14-day return period to Mr*** that allowed him to use the service to see if it met his needsIf the service was not acceptable, then Mr*** could have canceled the service during that time and receive a refund for his purchase
On May 6, 2017, Mr*** ported out his mobile numbers ending in *** and *** to another service provider thereby cancelling his account within the return periodIt should be noted, however, that if service was canceled during the return period, monthly service charges for usage incurred during that period were be considered valid and owed
Nevertheless, as a gesture of goodwill, on June 11, 2017, T-Mobile issued a refund via pre-paid debit card to Mr***’s address of record for the amount of $consisting of the prorated services rendered and the cost of System Identifying Module (“SIM”) cardsPlease note that it may take up to seven to ten business days for Mr*** to receive the pre-paid debit cardIn addition, T-Mobile has issue an adjustment for the services rendered in the amount of $As such, Mr***’s account remains closed and reflects a zero balanceT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 844-213-ext***
Very truly yours,
T-MOBILE USA, INC
Jhayd G*** Executive Response

Tell us why here
April 11,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No*** &
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 29, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Mr*** experienced regarding our Carrier Freedom promotion whereby not only are early termination fees reimbursed, but also accelerated equipment installment balances up to $per deviceThere are several eligibility requirements for both the early termination fee (“ETF") reimbursement and the equipment installment plan (“EIP”) reimbursementThe most important provision of the equipment reimbursement is that the reimbursed amount paid out after activation is an amount equal to the total accelerated equipment balance (up to $650.00) minus the amount provided by T-Mobile at activation as a tracredit for the device
T-Mobile records confirm that on October 21, 2014, Mr***’s submission for his Early Termination Fee Reimbursement was approved on his prior account number ***On November 4, 2014, T-Mobile issued a Citibank Prepaid Refund card in the amount of $for his reimbursementOn November 16, 2014, Mr*** canceled his account number ***, when he transferred his mobile number to another service provider
Our records confirm that on February 24, 2017, Mr*** activated his new account number ***At the time of activation, T-Mobile offered a tracredit of $for his Apple iPhone SE and it was applied to his account balance on March 16, On the same day, T-Mobile offered a tracredit of $for Mr***’s iPhone 6S Plus and it was applied to his Equipment Installment Plan (EIP) for his newly purchased T-Mobile devices
Please note that on March 23, 2017, T-Mobile received Mr***’s second submission for his Carrier Freedom Reimbursement and it was denied since we had already approved his reimbursement in November of Our reimbursement promotion is only offered one time per customer, customers who leave T-Mobile and come back are not eligible for the offer a second timeWe regret if Mr*** received any misinformation regarding our promotion
However, in an effort to amicably resolve this matter, on April 10, 2017, T-Mobile sent Mr*** a Citibank prepaid refund card in the amount of $for the remaining charges on his tradevices less the tracredit for his Carrier Freedom ReimbursementPlease allow seven to ten business days for mailingMr*** also understands that he is no longer eligible to receive a Carrier Freedom or Early Termination Fee Reimbursement from T-MobileT-Mobile regrets any inconvenience to Mr*** regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ligia M***
Executive Response

November 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated November 13, 2016, regarding the above-referenced accountWe regret any concerns Mr*** has regarding his T-Mobile billing statementsOn September 9, 2016, Mr*** activated service on the Simple Choice North America Unlimited Talk, Text, and Data lines $monthly rate planIn addition, mobile number ending in *** subscribed to the optional Simple Choice 6GB Data $monthly feature and the mobile number ending in *** was charged $monthly as the add-a-line for a total monthly cost of $less taxes and feesOn October 8, 2016, Mr***’ work information was verified allowing him to participate in T-Mobile’s Advantage ProgramPlease be advised T-Mobile offers corporate discounts to individuals who are active employees at large businesses that are included in our corporate agreement listThis Discount Program is referred to as the T-Mobile Advantage ProgramThis is a grandfathered program that allows individual customers to receive benefits based on their affiliation with their employer or university by migrating their accounts to a corporate collectiveCustomers are required to recertify their employment on an annual basis to maintain their monthly discountAs of April 1, 2014, the Advantage Program changed and the current Advantage Program removed the monthly discount and offers new customers a $Reward Card for each new device or tablet that is purchasedThe $onetime credit offer is available with the grandfathered Advantage Program based on the individual discount offeredSince there are several accounts associated with the Advantage discount, the billing due date is adjusted accordingly to be the same cycle as the business the account is affiliated withMr***’ current balance is $for the service charges from October 21, 2016, to November 20, All billing statements after this date will be day billing statements ending on the 20th of each monthT-Mobile regrets any inconvenience to Mr***It should be noted that the discount may take two to three billing cycles to appear from when the application is submitted and approvedT-Mobile regrets any inconvenience regarding the delay in the corporate discountOn October 25, 2016, Mr*** contacted our Customer Care department and requested cancelation of his T-Mobile accountIn addition, mobile number port-out requests were submittedIn order to amicably resolve Mr***’s concerns T-Mobile has agreed to apply an adjustment in the amount of $brining Mr***’s account to a zero balanceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCChristopher P*** Executive Response

April 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: ***
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 5, 2017, regarding the above-referenced account. T-Mobile regrets any inconvenience Mr*** may have experienced with the Change of Responsibility (“COR”) and his Jump on Demand (“JOD”) lease agreementT-Mobile records confirm that on September 30, 2016, Mr*** contacted T-Mobile and processed a COR for the mobile numbers ending in 2339, 5280, and A COR is the process by which a mobile number or numbers move from the account of one person or business to the account of another person or businessIt is ultimately a change in the financial responsibility as the original holder ceases to be financially responsible for the number(s) and, if applicable, the equipment moved to the new account Please note that Mr*** also wished to transfer a Samsung Galaxy Shandset and two Samsung Galaxy Shandsets JOD lease agreement associated with the mobile numbers ending in 2339, 5280, and to the new accountHowever, the JOD lease agreement is non-transferableAs the Samsung Galaxy Shandset and two Samsung Galaxy Shandsets were not turned it to T-Mobile when the COR was processed, the monthly JOD lease charges, continued to be assessed to Mr***’s account As a courtesy, and in an effort to amicably resolve this matter, T-Mobile removed the Samsung Galaxy Shandset and two Samsung Galaxy Shandsets JOD lease agreement on April, 18, Additionally, T-Mobile has issued credits to Mr***’s account totaling $for the last six billing cycles the handsets bringing Mr***s account to a credit balance of $T-Mobile regrets any inconvenience this may have caused Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Christopher R*** Executive Response

July 28,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re:
*** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 21, 2015, regarding the above-referenced account. T-Mobile records confirm that Mr*** *** is a listed authorized user on Mr***’s account
T-Mobile regrets any concerns Mr*** has experienced regarding his online billingT-Mobile records indicate that Mr***’s account has been active since December 16, From the time the account was activated, through the current date, the account has had a total of different mobile numbers. Due to a system limitation, accounts with more than lines of service, which includes active and inactive lines of services, may not be able to view all billing details from their online accounts
At this time, Mr***’s account currently has a total of active lines of service. T-Mobile advised Mr*** that we can move the active lines of service to a new billing account to resolve this matter. Please be advised that Mr***’s account will not lose any services or features and the billing rates will remain the same if he decides to move his lines of service to another billing account number so that his online billing will be viewable. If Mr*** is interested in moving the lines of service to another account, he may contact me at my number below
T-Mobile records show that Mr***’s account receives a paper billing statement each month to the address of record. Mr*** may request that we send a copy of the billing statement to a second address each month for no additional charge. Mr*** may contact Customer Care at *** if he would like to request that we send an additional copy to another billing address. T-Mobile regrets any inconvenience to Mr*** and Mr*** and we appreciate their business
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at *** *** ***
Very truly yours,
T-MOBILE USA, INC
Ally Y***
Executive Response

March 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated February 28, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience Mr*** may have experienced with the JUMP! On Demand programJUMP! On Demand provides customers another affordable option to use the best new devices on our amazing Data Strong networkThe lease option provides some of the lowest-out-of-pocket expense when getting the new device along with a low monthly costCustomer may be required to pay a capital cost reduction at the time of lease signing based upon their credit and or choice of deviceCustomers only pay taxes on the capital cost reduction at the time they receive the deviceThen during the month term, customers pay a monthly lease payment and applicable taxes along with their monthly service billAdditionally, customers who trade in a smartphone and sign up for JUMP! On Demand with an iPhone or iPhone Plus (all memory variants) can receive a $monthly bill credit, which reduces their monthly lease payment to $or $per month before applicable sales tax plus lock in the same promotional price on their next iPhone upgrade through the end of the In review of Mr*** account our records confirm that he has accepted the following JUMP! On Demand leases: • On September 19, 2015, Apple iPhone 6S 16GB in Space Gray, in which he makes payments of $27.00, and a credit of $is issued to offset the equipment cost leaving the updated balance to $• On September 19, 2015, Apple iPhone 6S 16GB in gold, in which he makes payments of $27.00, and a credit of $is issued to offset the equipment cost leaving the updated balance to $• On September 20, 2015, Apple iPhone 6S 64GB in Gold, in which he makes payments of $31.56, and a credit of $is issued to offset the equipment cost leaving the updated balance to $• On December 16, 2015, Apple iPhone 6S Plus 64GB, in which he makes payments of $35.56, and a credit of $is issued to offset the equipment cost leaving the updated balance to $A review of Mr*** account confirm that the credits have been applied in a monthly basis, however the dates in which the credits have applied have varied, on March 11, 2016, T-Mobile has contacted Mr*** in which a credit totaling $has been applied to his account covering one additional month of credits towards the JUMP! On Demand programAdditionally a lump sum credit of $was issued to offset the cost to the Apple iPhone 6S 16GB in gold purchased on September 19, 2015, leaving the monthly payments at $T-Mobile will monitor Mr*** account to ensure that the credits are applied accordinglyT-Mobile regrets any inconvenience Mr*** may have experiencedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCSacny A*** Executive Response

May 24,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 11, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced regarding her accountOur records confirm that Ms*** activated her account on February 6, 2017, with the lines of service ending in *** and ***Ms*** subscribed to our T-Mobile ONE Taxes Included family rate plan at $Ms***’s line of service ending in *** was also subscribed to JUMP! handset protection at $monthlyMs***’s monthly access charges were $At the time of Ms***’s February 6, 2017, activation, she used our Equipment Installment Plan (“EIP”) program to purchase an LG Aristo handsetMs*** remitted a down payment in the amount of $72.00, plus the taxes on the full cost of the handset, and agreed to 24-monthly installments in the amount of $
Please note that Ms*** is billed by a system known as “bill current.” This means that charges for a Ms***’s rate plan are billed in advance of the service being provided and become due within that billing cycleFor instance, Ms***’s billing cycle runs from the 7th of the month through the 6thMs*** will receive notice of monthly recurring service and feature charges on or around the 8th of the month, and payment for those charges will be due on the 27thIf during that billing cycle Ms*** had any usage charges, such as international calling or third-party downloads, or completes a rate plan or feature change mid-billing cycle, the respective charges would be reflected on the next month’s billing statement, as we cannot predict those charges in advance
Ms***’s February 7, 2017, billing statement reflected a balance owed of $for monthly access charges and monthly EIPMs*** remitted payment for this balance on February 26, On March 7, 2017, Ms*** changed her rate plan to our promotional T-Mobile ONE Lines Taxes Included rate plan at $monthlyThis reduced Ms***’s monthly access charges to $122.00, plus the above-referenced monthly EIPPlease note that Ms*** is eligible to subscribe to our AutoPay feature, which would provide her a monthly discount of $per line of serviceAutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customerCustomers continue to receive notifications that reflect the balance due as well as a notation that the account is on AutoPayOur records confirm that Ms*** is not currently subscribed to AutoPayIf Ms*** would like to subscribe to AutoPay, she may add it to her account via http://www.myT-Mobile.com, or by contacting our automated system at 800-937-
Ms***’s April 7, 2017, billing statement was in the amount of $122.00, and Ms*** remitted payment for this balance on April 26, However, on April 18, 2017, Ms*** added a third line of service, ending in This line of service is billed in the amount of $monthlyOn April 18, 2017, Ms*** also used our EIP program to purchase a second LG AristoMs*** was not required to remit a down payment, and agreed to 24-monthly installments in the amount of $Ms*** also used our EIP to purchase an LG Stylo Plus handset at that timeMs*** remitted a down payment in the amount of $96.00, and agreed to 24-monthly installments in the amount of $Additionally, Ms*** added JUMP! to the lines of service ending in *** and at that time at $monthly per line of service, and her monthly access charges were $plus her monthly EIP
As Ms*** added the line of service and changed her rate plan mid-billing cycle, her May 7, 2017, billing statement reflected a balance of $236.60, for prorated and full monthly access charges, as well as monthly EIPHowever, in an effort to amicably resolve Ms***’s concerns, on May 10, 2017, T-Mobile issued a credit to the account in the amount of $for the prorated monthly access charges, reducing the balance owed to $Payment for this balance is due May 27, Ms*** may contact Customer Care at 800-937-or visit http://www.myT-Mobile.com to arrange for payment of the balance owed
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer CareT-Mobile regrets any inconvenience Ms*** may have experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris P***
Executive Response

August 22,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 10, 2017, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Mr***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address his concerns within this letter
T-Mobile regrets any inconvenience Mr*** encountered regarding his handsetT-Mobile records reflect that Mr*** purchased an Apple iPhone Plus on June 8, By purchasing T-Mobile equipment, Mr*** received a one-year Limited Warranty provided by the manufacturer of his deviceUpon review of Mr*** account this warranty has been extended as he subscribes to the optional JUMP! featureDuring the Limited Warranty period, Mr*** was eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, which may be refurbished, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage
On May 11, Mr*** processed a warranty exchange for his Apple iPhone PlusPlease note that exchanged devices go through a rigorous point inspection to ensure that they are within T-Mobile’s approved standards operational parameters and only devices in excellent physical condition are offered for sale or exchange
Without speaking directly to Mr*** we are unable to fully resolve his concernsWe request that Mr*** contact our office directly at the number below or via email at [email protected] to discuss this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Abigail ***-R*** Executive Response

February 5, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & ***ern Washington Station Drive, SteDuPont, WA Re: *** ***-*** T-Mobile Account Holder: *** ***-*** Your File No*** T-Mobile Account No*** To Whom
It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 31, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***-***, and that she has designated *** ***-*** as an authorized user of the accountT- Mobile would like to thank Mrand Mrs***-*** for their many years of businessWe are sorry for any issues Mr***-*** had with our Handset Exchange ProgramUnder our Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageIf T-Mobile determines that the handset is out-of-warranty, an exchange/repair fee, plus tax, will be charged to the accountOur records indicate that on December 23, 2015, Mr***-*** completed a Handset Exchange with T-Mobile due to his Apple iPhone 5c having software issuesOn January 4, 2016, T-Mobile received Mr***-***’s non-working deviceOn January 12, 2016, his returned device was deemed out-of-warranty due to physical damage, as such, he was charged an out-of-warranty fee of $plus taxes of $On January 23, 2016, T-Mobile agreed to adjust $plus the taxes of $off of the above-mentioned feeOn February 4, 2016, T-Mobile spoke with Mr***-*** and agreed to refund the remainder of the out-of-warranty fee in the amount of $Mr***-*** accepted this as a resolutionWe regret the inconvenience to Mr***-***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCCesar R*** Executive Response

Revdex.com:
matter had been settledthank you for your time

Thank you for getting back to me, I tried to reply to the response but it wouldn't let me.He lied about me knowing the information before making the transfer, that must be generic letter or something because my whole dispute is they didn't notify me of the changesI called to ask about the actual jump program, and what they said before I even went into the store was after I pay half of the phone I would qualify for the jump which would mean I could upgrade to a different phone at no cost, and the remaining balance of the (iPhone 6) would be the remaining balance of the (Samsung edge) when I specifically asked so its like a trade in (just to make sure my understanding was correct) he said yesWhen we went into the store the associate that sold us the phone also stated the same thing, as long as we turn in the iPhone 6 (why would I pay half of the iPhone and return it just to pay the whole portion of the Samsung edge, that makes no sense, and I would have NEVER agreed to that, I would have paid off the iPhone and re-sale it to put towards the purchase of the Samsung edge)Also I noticed in his response that he said I purchased additional equipment at the time of "jump" , we were obviously fooled again, because the associate advised us that we qualify for a free case and screen guard at no extra cost, so actually I wasn't aware we were being charged for those accessories until now.So basically they are misleading customers into making unwanted purchases. I also certified my complaint to them asking them for itemized billing on how much I paid for the iPhone 6, and requested the iPhone return to me, and I would pay the remaining balance from that and they NEVER responded. Thank you*** ***

May 8,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Prepaid NoXXX-XXX-***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 24, regarding the above-referenced prepaid numberPlease be advised that we have made several attempts to contact Mr***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Mr***’ concerns within this letter
We regret any concerns Mr*** experienced regarding unsolicited phone callsPlease be advised, when T-Mobile customers receive unsolicited or harassing phone calls or messages, a mobile number change may be requestedIn Mr***’ correspondence to your office, he indicated he does not wish to change his mobile number and blocking the number would not resolve his concerns as businesses can call from multiple numbersIt is important to note most current smartphones have the technology to block multiple numbers
Rather than Mr*** changing his mobile number, T-Mobile recommends he contact the parties calling him directly or works with his local law enforcement in regards to this matterAdditionally, Mr*** can contact our Customer Care department at 1-800-937-for assistance activating the call blocking feature on his deviceT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jennifer G***
Executive Response

July 10,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated June 29, 2017, regarding the above-referenced accountT-Mobile is delighted to have resolved this matter to Ms***’s satisfaction
T-Mobile regrets any concerns Ms*** may have experienced in regards to the final billing statementT-Mobile records confirm that Ms*** canceled her account on May 7, 2017, when she ported her mobile numbers to another service providerMs***’s billing cycle ran from the 28th of one month to the 27th of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Ms*** was billed through May 27,
As a courtesy to Ms*** and in an effort to amicably resolve this matter, T-Mobile issued a credit to the account in the amount of $for the pro-rated charges incurred from May 7, 2017, to May 27, This brought the revised account balance to $We regret any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Lauren L***
Executive Response

I believed that Diana from T-mobile has gone beyond my expectations to resolve the matter Thank you Revdex.com and you T-mobile
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***