T-Mobile Usa Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I wish to thank JASON at tmobile or resolving thisHe really is excellent, and should be working at the corporate level! Thank you, Revdex.com for your help
TomSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and although I don't agree with Tmobile version of entirely what transpired, and amount owed at time of cancellation of services, I find that this resolution is satisfactory to meSincerely, *** ***

February 17, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** ** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 4, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ** ***, and that he has designated *** *** as an authorized user of the accountT-Mobile is pleased to advise that we have contacted Ms*** and resolved the matter to her satisfactionT-Mobile records confirm that, on December 21, 2015, Mr*** activated his T-Mobile accountAt that time, Mr*** subscribed to the Simple Choice North America Unlimited Talk, Text, and Data rate plan for $per month plus applicable taxes and fees for one line of serviceMr*** first billing statement dated December 23, 2015, consisted of monthly access charges of $52.71, applicable taxes, and fees for a total balance of $T-Mobile records confirm that, on January 22, 2016, Mr*** cancelled his T-Mobile accountThe final billing statement dated January 24, 2016, consisted of partial monthly access charges of $1.67, international charges of $for the mobile number ending in ***, applicable taxes, and fees for a total balance of $Our records confirm that, on February 10, 2016, a payment in the amount of $posted towards Mr*** account reducing the balance to zeroPlease be advised that cancelled customers receive a revised final billing statement which reflects payments made towards their account balance after cancellationMr*** will be sent a revised final billing statement which reflects a zero balanceAdditionally, we regret any concerns Ms*** has experienced regarding international charges to the accountWith T-Mobile's Simple Global offering, customers have unlimited web at standard speeds of approximately 128KbpsThese speeds are great for web browsing, e-mail, social networking and occasional use of certain features like GPS and mapsHowever, should a customer feel these speeds are not sufficient; higher-speed data passes are available for purchase when travelling abroadAdditionally, voice calls back to the U.Sand Simple Global countries are a flat rate of $per minute, while unlimited text messaging is included at no costIt is important to note that users traveling to a country outside of Simple Global coverage will incur text charges at $per message sent or received and data roaming charges at our standard World Class rates of $15/MB (plus taxes & fees)Voice charges vary by country, and as such, T-Mobile recommends that customers visit www.t-mobile.com/international before they travel to see specific country ratesThis is the case with the charges referenced in Ms*** correspondencePlease be advised that upon the handset registering with a foreign network, a series of text messages are sent to the handset that inform the customer of applicable rates in the country in which they are locatedThe messages sent state: • Free T-Mobile Msg: Welcome to Unlimited text incl with your global coverageTalk $0.20/minMore info http://t-mo.com/T&C • Free T-Mobile Msg: call charges are: FREE to the US, $0.20/min locallyTo all other countries: long distance rates (as if originating from the US) • Free T-Mobile Msg: Unlimited web included as part of your global coverageTo purchase high speed data please visit: http://t-mo.com/4G-Data Based on the informational text messages that were sent to the mobile number ending in *** and the usage of the service, it is T-Mobile’s position that the account was billed in accordance with the usage and considers the charges to be validNevertheless, in an effort to amicably resolve the matter and upon speaking to Ms***, on February 10, 2016, T-Mobile submitted a prepaid debit card in the amount of $to be sent to Ms*** at the billing address of recordPlease note that Ms*** will receive her refund within business daysMr*** account remains closed with a zero balanceWe regret any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCBrandon M*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I am still awaiting the final phone so that I can send the other phones backIt is my understanding that once thee the phone have been returned and leases have been terminated my monthly bill will be $a monthWhen my bill has been successfully adjusted I will consider the matter closedT-Mobile has been working with me to help resolve the issue and their efforts are appreciated.
Sincerely,
*** ***-***

Complaint: ***
I am rejecting this response because: Ronnie from T Mobile waived the hidden charges added to my service that shouldn't have been applied when the phone was ordered. The promotion for a 2nd phone not additional line was for an additional $a month plus the cost of the phone in installment. I specifically informed the representative who made the sale if there were anymore fees attached to the promo I did not want the phoneRonnie is a fast talker. He offered to send a sim card at no cost to me for my Tablet but removed my ability to access the internet. Now if I want to have internet service back on my devices I will be charge an additional a month. He should restore my service back to what is was and write off their error for the additional charges for internet service. These promotions are just one BIG SCAM to fool customers into to spending more money. No I AM NOT SATISFIED BEING LIKE TO BY A FAST TALKER
Sincerely,
*** ***

I acceptBut going forward I DO expect a lot better from tmobile
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

May 15,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 2, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced with our promotionsMs*** activated her T-Mobile account on January 2, 2017, and attempted to take advantage of our Carrier Freedom Reimbursement offerAt the time of activation, T-Mobile offered Ms*** with a tracredit of $for her iPhone Plus, which was applied to her account balance and towards her new handset down payment
In order to qualify for the reimbursement, customers must submit a reimbursement form along with a copy of the final billing statement from their prior carrier to T-Mobile at www.switch2t-mobile.com within two (2) months of activationIt is also important to note the Ms***’s Carrier Freedom is calculated by taking the final balance owed to the prior carrier and subtracting the amount already paid for the trade-inRegretfully, T-Mobile did not find records of a submission for Ms***’s Carrier Freedom ReimbursementWe regret if Ms*** was provided with any misinformation
In an effort to amicably resolve this matter, Ms*** agreed to provide me with a copy of her previous carrier’s billing statement to my attention at [email protected] for further review and processing of her Carrier Freedom ReimbursementMs*** accepted this as a resolution
In regards to Ms***’s coverage, T-Mobile is always working to improve its coverage, and we regret any service issues that she may have experiencedAlthough the coverage map at www.T-Mobile.com does not guarantee service availability, it predicts and approximates our wireless coverage area outdoors, which may vary from location to location and may change without noticeT-Mobile has verified the address on Ms***’s account and based on the coverage map, confirms that her account address is in a 4G good coverage area with no known issues
It is important to note that we have no record of Ms*** contacting us with concerns regarding her coverageIt is important that if Ms*** experiences any difficulties with the service, that she provide Customer Care details of the problem, including the date and time and the area(s) in which it occurred, including the major cross streetsPlease note that this information is critical to our ability to evaluate and troubleshoot service and coverage issuesOnce aware of the situation, T-Mobile can attempt to resolve the issue through network or equipment adjustments
On May 12, 2017, T-Mobile reached out to our T-Mobile Engineering for review of Ms***’s home coveragePlease allow up to five business days for our T-Mobile Engineering Team to respondT-Mobile regrets any inconvenience to Ms*** regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ligia M***
Executive Response

Complaint: ***
I am rejecting this response because:I have attempted to speak with the T-Mobile representative multiple times, I have sent him email and left him voice messages He has not returned my email nor returned my voice message and has only reached out to me one time during my work day. This letter does not reflect the inaccurate charges that have been applied to my account to include over $that I have had to pay in overcharges. The letter sent from the T-mobile representative is inaccurateI will not accept their response until I have my phone calls and emails returnedI will not accept a misrepresentation of the situation.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I was only called or times, while I'm at.work ,when I'm off no one responds due to being closed, wrong info about JUMO that you guys say it was "resolved ' which wasn't I had a previous phone number before *** which was with the Samsung edge and it's not being understood , now with the Samsung galaxy + was given wrong information also thank you
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

November 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated November 6, 2016, regarding the above-referenced accountWe are pleased to inform you that T-Mobile has addressed Mr***’ concern to his satisfactionT-Mobile regrets any inconvenience Mr*** has experienced with his mobile deviceRegrettably, Mr*** device is bent and therefore considered to have physically damageFurther research shows Mr*** did not subscribe to the optional Premium Handset Protection (“PHP”) and as such he is not eligible to replace his device with payment of a low deductible or through our Handset Exchange ProgramRegarding the mentioned articles Mr*** provided with his correspondence to your office, it indicates that the device in question (iPhone 6) has a hardware flaw that caused the device to easily bend, However, when the next version manufactured by Apple the iPhone 6S was launched, Apple addressed that specific concern by making the shell casing thickerRegrettably, Mr***’ device is still considered to have physically damage Please note T-Mobile cannot determine if the damage was caused by this particular defectWe regret any inconvenience to Mr*** regarding our Handset Exchange Program processes and proceduresNonetheless, in an effort to amicably resolve Mr***’ concern, on November 9, 2016, T-Mobile provided him with a like-new Apple iPhone Gold 64GB device at no additional costPlease note, Mr*** has been advised this is a one-time courtesy and should he run across additional concerns, he would have to look into our upgrade options to replace his non-working device if found to have sustained physical or liquid damageMr*** accepted our offer of the like-new Apple iPhone Gold 64GB device as resolution to his concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCSal O*** Executive Response

December 15, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated December 12, 2016, regarding the above-referenced accountT-Mobile regrets any concerns to Mr*** with regards to his T-Mobile billing statementAdditionally, we are sorry if when calling Customer Care Mr*** did not receive the world class customer service that T-Mobile prides itself on providing our customers with each and every contactPlease be advised that from November 18, 2016, to November 22, 2016, customers who had two or more voice lines with T-Mobile on an eligible T-Mobile plan were eligible to get two additional lines for free, after bill creditsOur records indicate that on November 22, 2016, Mr*** took advantage of the above promotion and activated two mobile numbersIt is important to note that the monthly bill credits for the above promotion usually appear within two billing cycles after the date of activation and as such on December 8, 2016, T-Mobile issued a billing statement which included charges in the amount of $for each of the above added lines for the total amount of $T-Mobile regrets any inconvenience to Mr***In an effort to amicably resolve this matter, T-Mobile applied a bill credit in the amount of $updating Mr***’s billing statement with the due date of December 28, 2016, to $which includes monthly access charges, taxes and fees from December 8, 2016, to January 7, 2017, in the amount of $and monthly Equipment Installment Plan charges and JUMP! lease charges in the amount of $Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCCesar R*** Executive Response

December 16, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated December 4, 2015, regarding the above-referenced accountT-Mobile regrets any inconvenience that Mr*** experienced regarding his handset return and billingT-Mobile records confirm that on December 4, 2015, replacement equipment was ordered for Mr***’s non-working equipment, and it was shipped to him on August 13, Please be advised that in each replacement box, a set of instructions is provided to inform the customer how to return their non-working equipment and to avoid being charged a non-return feeOur records indicate that we did not receive the non-working equipment in a timely mannerAs such, Mr*** was charged $for the non-return fee and applicable taxesIt is important to note that the possibility of a non-return fee was disclosed to Mr*** at the time the exchange was processedIn an effort to amicably resolve Mr***’s concerns, on November 11, 2015, although outside of the return period, T-Mobile agreed to credit the non-return fee as we had verified receipt of Mr***’s Samsung Galaxy ShandsetIn total, T-Mobile has adjusted $to Mr***’s account for this matter, which is equivalent to the non-return fee and a month of servicePlease note that Mr***’s account remains active with a zero balanceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCRuben A*** Executive Response

June 1,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 19, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experience regarding her accountOur records confirm that on April 1, 2017, Ms*** contacted Customer Care regarding processing an order for two Samsung Galaxy ShandsetsAs a onetime courtesy to Ms***, T-Mobile offered to issue her a credit in the amount of $monthly for the next two monthsMs*** used our Equipment Installment Plan (“EIP”) program, at that time, to purchase two Samsung Galaxy ShandsetsMs*** remitted a down payment in the amount of $99.99, and agreed to monthly installments in the amount of $for the remaining handset balances
Regrettably, due to an inadvertent error, the credits Ms*** was offered in the amount of $monthly for the next two months were not issuedPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’ recent contact with our Customer Care
In an effort to amicably resolve Ms***’ concerns, on May 24, 2017, T-Mobile issued a onetime credit to her account in the amount of $200.00, for the previously offered creditsAs Ms*** had a balance owed at that time, her account remains active with a credit balance of $at this timeT-Mobile regrets any inconvenience Ms*** may have experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris P*** Executive Response

February 23, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 10, 2016, regarding the above-referenced accountT-Mobile records indicate the account holder of record *** ***, and that *** *** is not an authorized user of the accountUpon speaking with Ms***, she stated she was the account holder and provided me with permission to discuss her account details and work with Ms***JUMP! On Demand provides customers another affordable option to use the best new devices on our amazing Data Strong networkThe lease option provides some of the lowest-out-of-pocket expense when getting the new device along with a low monthly costOn September 25, 2015, Ms*** participated in our JUMP! On Demand promotion for an iPhone 6S 64GB on her mobile number ending in ***Ms*** was not asked to make an upfront payment; however, she agreed to monthly lease charges of $Ms*** also participated in our updated Apple iPhone 6S introductory offer, where customers can receive a $monthly bill credit when a lease was initiated from September 25, 2015, through October 6, 2015, which reduces their monthly lease payment to no more than $for the iPhone 6S 16GB or no more than $for the iPhone 6S Plus 16GB per monthPlus if customers also tradan eligible device they own, they could receive an additional credit that would reduce their monthly payment to as low as $for the iPhone 6S or as low as $for the iPhone 6S PlusPlease note Ms*** purchased a 64GB, which would increase her monthly lease payment since it is a more expensive device than a 16GBOn September 25, 2015, Ms*** was offered $for her traAT&T Samsung Nexus S serial number ***, not an HTC Nexus One, as she mentions in her correspondenceMs***’s trawould qualify her for the promotional monthly creditOur records indicate that on December 8, 2015, T-Mobile applied the $credit to Ms***’s mobile number ending in ***It is also important to note that it can take up to two billing cycles for the promotional credits to be applied to the accountT-Mobile applied the monthly promotional credits of $for the mobile number ending in *** on October 2, 2015, December 8, 2015, December 13, 2015, January 18, 2016, and February 16, It is T-Mobile’s position that Ms*** is being provided with the adequate credits per the promotional guidelinesIf Ms*** has any further questions or concerns regarding this matter, she may contact me at the number belowT-Mobile regrets any concerns to Ms*** regarding her handset promotional creditsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCLeah T*** Executive Response

February 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated February 13, 2016, regarding the above-referenced accountT-Mobile regrets any concerns that Mr*** experienced regarding his accountOur records confirm that Mr*** activated a Simple Choice No Credit Check account on August 10, 2015, with two lines of serviceA deposit of $was required at the time of Mr***’s activationRegrettably, Mr*** cancelled his account on January 24, 2016, when he ported his numbers to another providerPlease note that Mr***’s billing cycle ran from the 3rd of one month to the 2nd of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Mr*** was billed through February 2, Mr***’s final billing statement, dated February 3, 2016, was in the amount of $The deposit remitted at the time of Mr***’s activation was released and applied to the balance owed, reducing the balance to $In an effort to amicably resolve Mr***’s concerns, on February 17, 2016, T-Mobile issued a credit in the amount of $to Mr***’s account for the balance owedMr***’s account remains closed with a zero balanceWe further regret any inconvenience Mr*** may have experienced during his contact with our Sales OfficePlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our retail locationBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCChris P*** Executive Response

April 4,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 22, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced with her T-Mobile handsetMobile Device Unlock (“MDU”) requests are approved for customers who meet the eligibility requirementsPlease note that Ms***’s account is eligible for approval of an MDU request for her Samsung Note serial number ***As such, on March 16, 2017, T-Mobile emailed Ms*** with the instructions needed to unlock her device using her device app
Ms*** contacted us several times stating she was unable to unlock her device using the app and we tried to assist her by troubleshootingHere are the instructions for the unlocking the device through the app:
Launch the Device Unlock app
On the first screen, select continue to connect to the server
Wait for the device to connect to the server
Select the type of unlock: Temporary or Permanent
Please wait until the app connects to your carrier and requests to unlock
When an “Unlock Approved” message is received
Once received restart the device to apply the new unlock settings
After further troubleshooting, Ms*** continued to have issues and we recommended that she visit our T-Mobile retail store
In an effort to amicably resolve this matter, on March 27, 2017, T-Mobile forced an override for Ms***’s device Mobile Device Unlock since the Device Unlock app could not identify the approvalIf Ms*** continues to have issues with her device she may contact me at the number provided below for further assistanceT-Mobile regrets any inconvenience to Ms*** regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ligia M***
Executive Response

January 31, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated January 17, 2017, regarding the above-referenced accountT-Mobile is pleased to advise that Ms***’ concerns have been resolved to her satisfactionT-Mobile regrets any concerns that Ms*** has experienced regarding the activation and cancelation of her T-Mobile accountT-Mobile records confirm that Ms*** activated the above-referenced account on November 29, At the time of activation Ms***’ account was subscribed to the T-Mobile ONE family rate plan, including unlimited talk, text and data at a monthly cost of $130.00, not including taxT-Mobile records further confirm that Ms*** added AutoPay to her account, essentially providing her with a $monthly discountIn addition, at the time of activation, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two new LG KdevicesThe EIP agreement is a 24-month, no interest financing agreement available to qualifying customers with active serviceAt the time of Ms***’ purchase, she was asked to make a down payment of $per device and pay the taxes on the full retail price, and agreed to a series of 24-monthly installments of $per deviceMs*** should have expected to receive monthly billing statements that approximated $136.00, which included the rate plan, monthly EIP, the AutoPay discount and taxesAs of the time of Ms***’ purchase of a new handset for use on the mobile numbers ending in *** and ***, T-Mobile provided a 14-day return period which allowed Ms*** to use the equipment to see if it meets her needsIf the equipment or services were not acceptable, the equipment could have been returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable EIP entered into at the time of the original purchaseT-Mobile records confirm that Ms*** contacted T-Mobile requesting cancelation on December 10, 2016, and was sent a prepaid return shipping labelDue to an inadvertent error, the account was not cancelled as requested; however, on December 15, 2016, Ms*** contacted T-Mobile once again to cancel the account, which was successfully completedAs Ms*** returned her equipment as instructed, records confirm that we received the two devices on December 15, 2016, which were traceable with tracking number ***In an effort to amicably resolve Ms***’ concerns, T-Mobile adjusted her account a total of $which was for the prorated monthly access charges and the acceleration of the EIP’s, leaving the account closed with a zero balanceIn addition, a refund was issued in the amount $for the equipment charges, directly to Ms***’ bank accountT-Mobile regrets any inconvenience caused to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCLupe C*** Executive Response

July 2, 2015FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No*** T-Mobile Account No***To Whom It May Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 18, 2015, regarding the above-referenced account T-Mobile regrets any misunderstanding regarding the return of the device In review of our response dated June 9, 2015, T-Mobile requested that Ms*** return her LG Optimus Fdevice purchased on the line of service ending on *** to T-Mobiles attention by June 23, It is important to note that as of the date of this letter the device has yet to be received Although the device has not been received, as a final gesture of goodwill and in an effort to resolve the matter, a credit of $has been issued to her account leaving it closed with a zero balance On July 1, 2015, T-Mobile contacted Ms*** and advised her of this resolution which she accepted. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at the address below or *** *** ***Very truly yours,T-MOBILE USA, INC.Sacny A***Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I'd like to sincerely thank you, the Revdex.com, for your promptness in contacting T-Mobile, to address my concerns and resolve this matter Thank you for being an advocate for the consumer
Thank you T-Mobile, for your quick response in resolving this issue It is greatly appreciated and we are pleased with the resolution Our family is happy, once again, to be T-Mobile customers
Sincerely, *** ***