T-Mobile Usa Inc

July 9, 2015FILEDELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA 98327 Re: ***
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondencedated June 30, 2015, regarding the above-referenced account. Please beadvised that we have made several attempts to contact Ms***, which haveproven unsuccessful. As such, T-Mobilewill make every effort to address her concerns within this letter. In Ms***’ letter to your office, she indicates that she was notable to use service with her handset in or around her home We regret any coverage issues Ms*** has experienced. Unfortunately, T-Mobile is unable toguarantee coverage in all areas. Thereare several factors, such as: network changes, traffic volume, service outages,technical limitations, signal strength, equipment, terrain, structures,foliage, weather, and other conditions that may interfere with actual service,quality, and availability. T-Mobile recordsconfirm that Ms***’ billing cycle ran from the 21st of the month to the20th of the following month, with payment due on the 13th. Pursuant to T-Mobile policy, customers may besuspended when payment in full is not received by the payment due date. Customers can make a payment via electroniccheck or credit card, online, over the phone either through the InteractiveVoice Response (IVR) or with Customer Care or in person at one of our localretail store locations or by mailing it to the payment lockbox address on theirbilling statement remittance slip. A review of theaccount confirms that Ms***’ payment that was due on March 13, 2015, inthe amount of $was not received on time. T-Mobile provided Ms*** with messages and a billing notificationproviding the payment due date. Aspayment was not received timely, T-Mobile suspended the account’s ability toplace outbound calls. As stated in ourTerms and Conditions, if we suspend a customer’s service and then laterreinstate it, a fee may be assessed. Therefore,when Ms*** made a payment on March 26, 2015, and the account wasreactivated, the account was assessed a $restore from suspension fee perline of service. It is T-Mobile'sposition that these fees were validly assessed. T-Mobilerecords reflect that Ms*** purchased aSamsung GalaxyNote handset on December 10, 2014. By purchasing T-Mobile equipment, our customers receive a one-yearLimited Warranty provided by the manufacturer of their deviceDuring theLimited Warranty period, customers are eligible to receive an advanced replacementof their device via T-Mobile’s Handset Exchange ProgramAlternatively,customers can replace their device through a post-exchange program bycontacting the manufacturer directly to discuss repair or replacementoptions. Under theHandset Exchange Program, T-Mobile will provide a replacement handset of thesame or equivalent model, with a Service Warranty Processing Fee, provided thatthe non-working handset is in good physical condition with no modifications ordamage, such as broken or cracked plastics, LCD or internal parts, or liquiddamage. T-Mobile records reflect that Ms*** participated in the Limited WarrantyExchange process on March 30, It is important thatif customers experience any difficulties with the service, that they provideCustomer Care details of the problem, including the date and time and thearea(s) in which it occurred, including the major cross streets. Please note that this information is criticalto our ability to evaluate and troubleshoot service and coverage issues. Once aware of the situation, T-Mobile canattempt to resolve the issue through network or equipment adjustments. Please be advised that Ms*** did notallow T-Mobile the opportunity to thoroughly troubleshoot or explore additionalLimited Warranty options prior to cancelation of the account on June 25, Instead, T-Mobilerecords confirm that Ms*** canceled her account on June 25, 2015, when sheported her mobile numbers to another service provider. If a customer has an open EquipmentInstallment Plan (EIP) and the account is canceled, any remaining open EIPbalance on the canceled account is accelerated and becomes due with the finalbilling statement. This information is disclosed within the EIP agreementprovided at the time of purchase. Assuch, the, the remaining EIP balance of $was accelerated and will be postedto the final billing statement dated July 21, 2015. It is T-Mobile'sposition that the remaining EIP balance is valid and owed However, in aneffort to resolve the matter, if the handsets are returned to my attention inlike-new condition T-Mobile agrees to credit the accelerated balance. Thehandset can be mailed at Ms***’ expense to me at the followingaddress: T-Mobile USA, Inc.Attn: Dot ***c/o Executive ResponseP.OBox ***Albuquerque, NM 87176 T-Mobile recommends thatMs*** request a tracking number when shipping the equipment as T-Mobile isnot responsible for equipment being returned back to T-Mobile. We askthat Ms*** please include the handsets, batteries, chargers, and heraccount information within the box to insure proper credit. Please beadvised if the full handset kit is not returned such as the charger, a$20.00-$restocking fee will be deducted from the credit offeredabove. If the handset hassustained either physical or liquid damage that would void the Limited Warrantythe handset will be returned to Ms*** and the EIP balance and finalpro-rated monthly access charges will then be considered valid. It isimportant to note, Ms*** must have the equipment post marked for return nolater than July 21, 2015. Should Ms*** fail to meet this date theoffer shall be considered void and charges will be considered valid Additionally, any outstanding balance for monthly access charges ornon-return fees incurred through the date of cancelation will remain valid andowed. T-Mobile regrets any inconvenienceto Ms***. Based on the foregoing, we respectfully request that this complaintagainst T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, pleasefeel free to contact me at the address below or *** *** *** Very truly yours, T-MOBILE USA, INC. Dot W***Executive Response

April 4,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated March 22, 2017, regarding the above-referenced accountT-Mobile is pleased to advise that we have contacted Mr*** and resolved the matter to his satisfaction
T-Mobile regrets any concerns Mr*** has experienced regarding attempts to attain a copy of his T-Mobile billing statementPlease be advised that bill reprints through Customer Care are provided at a cost of $plus tax for each statementWhen sending bill reprints through our offices, there is a $charge per requested billing statementAdditionally, customers also have the option of viewing the last months of bill statements on www.t-mobile.com at no additional cost
In an effort to amicably resolve the matter, on March 29, 2017, T-Mobile sent Mr*** copies of his October and November billing statements via emailFurthermore, on April 3, 2017, T-Mobile sent Mr*** a copy of his September billing statement via email
Additionally, at that time, pursuant to Mr***’s request his billing address was updatedPlease be advised that Mr*** confirmed the matter is resolved and he has no further concerns
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s contact with our Customer CareWe regret any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Brandon M*** Executive Response

Complaint: ***
I am rejecting this response because:Thank you T-Mobile for finally getting to the heart of the matter It has taken back and forths for T-Mobile to recognize the crux of this claim Dear Revdex.com Please see the line in their reply that says "we do not have the same ability to provide unlimited data roaming and therefore must place reasonable limits on off-network usage".I am asking the Revdex.com to compel T-Mobile to cease using the word unlimited in its marketing materials and to change the name of my plan to MB maximum, or else remove the cap It should be clear to all parties that the use of the word Unlimited and "reasonable limits" are absolutely antithetical You cannot market a product as unlimited and still place limits To do so is fraud Thus I am asking the Revdex.com to challenge T-Mobile's business practices and make them stop committing fraudulent behaviour.T-Mobile has two courses of action: either desist from using the word unlimited or else remove the "reasonable limits" to restore their program to unlimited.Please note that there are many inaccuracies in the letter from T Mobile They did not try to contact me (1st para) I do not own a LG Vhandset I own a Blackberry (5th para) I have only once had the issue of breaching the cap and it was on this occasion that I started to complain Contrary to what is stated in para I have not repeatedly reached my domestic data roaming allotment.Sincerely, Sincerely,
*** ***

July 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: ***
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 1, 2017, regarding the above-referenced account. T-Mobile was able to speak with Ms*** ***, an authorized user designated by Ms*** ***, the account holder. T-Mobile regrets any concerns Ms*** experienced with her T-Mobile handsets. T-Mobile records confirm that on October 17, 2016, Ms*** filed a claim with the insurance company, Assurant, for her Samsung Galaxy SEdge Plus handset for her mobile number ending in ***. Please note Assurant and T-Mobile are two separate companies, each with their own policies and procedures. On the billing statement dated March 7, 2017; Ms*** was charged $by Assurant for the non-return of her Samsung Galaxy SEdge Plus handset. However, Assurant stated that they were able to later receive the non-working Samsung Galaxy Shandset and applied a credit of $to her account balance on March 12, 2017. Ms***’ Samsung Galaxy SEdge Plus handset is on a Jump! On Demand lease program. JUMP! On Demand customers are responsible for and agree to at the time of lease signing, a total of 18-lease payments. However, they have the option to cancel their lease and return their handset at any time during the lease term. If they choose to end their lease before the 18-month period is completed, the leased handset must be returned to a retail location and the remaining lease payments are collected at that time. If the handset is not returned at the time the lease is ended, the total remaining balance for the purchase option price of the handset will be assessed on the next month billing statement A customer may choose to purchase their leased device at any time during the 18-month lease term. A lease buyout must be completed at a Retail Location or through Customer Care. The customer is responsible for the remaining lease payments, the purchase option price and all applicable taxes. Once paid, the lease will be closed and the customer will receive an ownership certificate on the next month billing statement Regretfully, our records indicate that Ms*** did not choose the lease buyout and on the billing statement dated April 7, 2017; Ms*** was charged $for her remaining lease Purchase Option Price (POP) on the Samsung Galaxy SEdge Plus handset for the mobile number ending in ***. Additionally, on the billing statement dated July 7, 2017, Ms***’ was charged $for her POP on her mobile numbers ending in 7955, 0067, and for her iPhone devices. In addition, on the billing statement dated July 7, 2017, Ms*** was charged $plus applicable taxes for the non-return of her CellSpot Router serial number ***. On June 7, 2017, Ms*** contacted Technical Care and accepted an exchange order for a replacement CellSpot Router. Ms*** was provided with a return shipping label for the return of her current CellSpot Router. Regretfully, as of July 13, 2017, we do not have any records of the returned signal booster in our Return Centers As of July 13, 2017, Ms***’ account balance is $1,583.12, which consists of her monthly recurring charges from May 7, through August 6, 2017, a $Signal booster non-return fee, an $in POPs, and applicable taxes. It is T-Mobile’s position that the balance is valid. In an effort to amicably resolve this matter, T-Mobile offered Ms***’s an Extended Payment Schedule (EPS) of seven installment of $for the next seven months added to her monthly recurring charges. Ms*** accepted this as a resolution and the new EPS will not start until the billing statement dated August of 2017. Ms*** will also return the signal booster in exchange for the credit of the non-return fee. As of July 13, 2017, the account reflects a zero balance. T-Mobile regrets any inconvenience to Ms*** and Ms*** regarding this matter Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Ligia M*** Executive Response

June 29,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 17, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate that *** *** is the account holder of record, and that she has designated *** *** as an authorized user on the above-referenced accountT-Mobile regrets any concerns Mr*** experienced regarding the return of the signal booster and appreciates the opportunity to respond to his concerns
T-Mobile records confirm that on April 13, 2017, Mr*** inquired about in home coverage solutions due to the lack of coverage at homeMr*** was advised of his options and was provided with a signal boosterPlease note that the Signal Boosters are T-Mobile owned devicesThey are provided to our customers with a $deposit paid at the time of issuanceHowever, if not returned upon cancelation of service, there is a $non-return fee plus tax that is assessed to the account
Upon review of the above-referenced account T-Mobile records confirm that Mr*** canceled his account on April 15, 2017, when he ported his mobile numbers to another service providerAs of May 15, 2017, our records indicated that we had not received the signal boosterAs such, the non-return fee of $was assessed on May 15, Due to an inadvertent error the device was not shown as returned but was located on June 22, 2017, and a credit was applied to Mr***’s account in the amount of $leaving a credit balance of $As Mr*** mentioned in his correspondence to your office dated June 17, 2017, Mr*** inquired about information about the return of the signal booster and states that he was advised by Customer Care that he was unauthorized to be given account informationRegrettably, T-Mobile has no records of this incident
Please be assured that T-Mobile strives to provide world-class service to all our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employees failed in any way to display that during Mr***’s contact with our Customer CareWe regret any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Andrew S***
Executive Response

September 12, 2017 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA 98327 Re: ***
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 30, 2017, regarding the above-referenced account. Please be advised that T-Mobile has attempted to reach Mr*** multiple times and regret to inform you that our attempts were unsuccessfulAs such, we will attempt to address his concerns within this letter. We regret hearing of Mr***’ recent experience and appreciate being given the opportunity to address his concerns. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr***’ recent contact with our retail location and Customer Care Our records indicate that the account was canceled on March 18, 2017, due to porting numbers out to a new carrier. Please be advised, while customers are able to port out their mobile numbers to another provider at any time and cancel service, they are still responsible for all charges incurred on the account through the end of the current billing cycle. It is important to note that we do not have record of the retail location calling in to cancel services within the return period Nevertheless, in order to amicably resolve this issue; we have credited the account in the amount of $71.08. Mr***’ account remains closed with a zero balanceT-Mobile regrets any inconvenience to Mr***. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***. Very truly yours, T-MOBILE USA, INC. Felicia P*** Executive Response

December 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated December 9, 2016, regarding the above-referenced accountT-Mobile is pleased to advise that Mr***’ concerns have resolved to his satisfactionT-Mobile regrets any inconvenience caused to Mr*** with regards to the chain of events he endured since activation, through today’s dateT-Mobile records indicate that Mr*** activated the above-referenced account on November 12, 2016, with two mobile numbers which end in *** and ***At the time of activation, Mr***’ account was enrolled in AutoPayAutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking accountAdditionally, T-Mobile records indicate that at the time of activation, Mr*** qualified for and took advantage of our JUMP On Demand (“JOD”) program offering with the lease of a Samsung Galaxy SEdge and an LG Stylo deviceJOD is a new way for customers to upgrade to the hottest devices whenever they wantJOD is a lease option in which participating customers may be eligible for the lowest out of pocket price as well as the lowest monthly costPlus the monthly payment includes both the cost of a new smartphone and the freedom to swap it for a new one anytimeAt the time of Mr***’ lease, he was not required to make an upfront capital cost reduction payment toward the equipmentMr*** agreed to a series of 18-monthly payments in the amount of $As of the time of Mr***’ lease of two new handsets for use on the mobile numbers ending in *** and ***, T-Mobile provided a 14-day return period which allowed Mr*** to use the equipment and services to see if it met his needsIf the equipment or services were not acceptable, the equipment could have been returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable lease that was entered into at the time of the original purchaseRecords confirm that Mr*** cancelled his service on November 22, 2016, which was ten days after activation as the monthly bill and services were not suitableAt the time Mr*** cancelled the services, he returned the equipment and the JOD was closed accordinglyPlease be advised that customers returning equipment may be assessed a restocking fee at the time the return is processedThis fee is disclosed in both our Terms and Conditions and detailed in our Return Policy, which is displayed in our retail locations as well as online at t-mobile.comAs stated in our Return Policy: “You will also be required to pay a restocking fee as follows: The restocking fee is $for advanced, data-focused devices that are designed for Web browsing (e.g., tablets, notebooks, etc.); the restocking fee is $for “smart phone” devices, which are high-end phones that are designed for Web and social media use in addition to standard phone features such as voice and text messaging; and for all other devices, the restocking fee is $(e.gbasic phone devices, data sticks, etc.).” Based upon the above, it is our position that the two $restocking fees assessed when Mr*** returned the devices on November 22, 2016, are validAs the account was enrolled on AutoPay and the due date for the first month of service was on December 6, 2016, T-Mobile drafted the amount due which totaled $207.14, on December 4, for the billing period from November 14, 2016, through December 13, Please note, newly activated individual postpaid T-Mobile accounts are billed by a system known as “bill current”This means that charges for a customer’s rate plan are billed in advance of the service being provided and become due within that billing cycleFor instance, a customer’s billing cycle may run from the 1st of the month through the 30thThey will receive notice of their monthly recurring service and feature charges on or around the 2nd of the month, and those charges will be due on the 22ndIf during that billing cycle the customer had any usage charges, such as international calling or third-party downloads, the respective charges would be reflected on the next month’s statement, as obviously we cannot predict those charges in advanceA customer is assigned a billing cycle one to four days after activationT-Mobile does not assess any rate plan or feature charges billed during this short time period before the customer is assigned a regular billing cycle; however, any additional usage charges are billedThese usage charges would appear on the customer’s first billing statement, along with the monthly recurring service charges for their regular billing cycleFor example, Mr*** activated service on November 12, Mr*** subsequently received a billing statement dated November 13, That billing statement did not include rate plan charges, taxes or fees for the period of November 12, 2016, through November 13, It did include rate plan charges for the period from November 14, 2016, through December 13, 2016, which was Mr***’ regular billing cycleAs the service was only active for ten days, and the payment of $was auto drafted from Mr***’ bank account, on December 9, T-Mobile’s Cash Applications Team directly deposited a total of $back to the bank account in which the account was set up on AutoPay and was for the service that ran from the date of cancelation, through the end of the bill cycle, December 13, The remaining amount that totaled $was for the services that ran from the date of activation, through the date of cancelationIn an effort to amicably resolve Mr***’ concerns, T-Mobile has agreed to directly deposit a refund in the amount of $to Mr***’ bank account which should be deposited within three business daysThis amount is a reflection of the eight overdraft fees that Mr*** incurred, the billed charges for the service used from November 12, 2016, through November 22, 2016, the restocking fees, the charge in which Mr*** paid upfront for the SIM card started kits and a goodwill amountT-Mobile regrets any inconvenience caused to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLupe C*** Executive Response

May 17, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: ***
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 4, regarding the above-referenced account. T-Mobile regrets any inconvenience to Mr*** regarding device returns and T-Mobile’s Jump on Demand (“JOD”) lease agreementPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our retail location T-Mobile records confirm that Mr*** participated in T-Mobile’s “JOD” program with the lease of a Samsung Galaxy SEdge handset on December 16, “JOD” is a lease option in which participating customers may be eligible for the lowest out of pocket price as well as the lowest monthly cost. Plus the monthly payment includes both the cost of a new smartphone and the freedom to swap it for a new one anytime Upon further research, T-Mobile records indicate that the “JOD” lease for the Samsung Galaxy SEdge handset was removed from Mr***’s account by pursuant to his request on January 22, T-Mobile records indicate that on March 16, and April 9, 2017, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPad Pro 128GB tablet and a Samsung Galaxy SPlus handset Accordingly, Mr*** was asked to make down payments totaling $and agree to a series of monthly installments totaling $per month On April 20, 2017, the EIP for the Apple iPad Pro 128GB tablet was removed as the equipment was returned T-MobilePlease note that T-Mobile does not have any record of the Samsung Galaxy SPlus handset being returned to T-Mobile’s return warehouse Please be advised that T-Mobile spoke with Mr*** on May 16, and is continuing to work with him toward an amicable resolution for his concerns Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Christopher R*** Executive Response

I am still waiting for the follow up call from T-Mobile, please do not close until I speak with them and ensure my bill has been credited and adjusted as I was promised.
Sincerely, *** ***

December 8,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 30, 2016, regarding the above-referenced account. Please be advised that T-Mobile contacted Mr*** as he does not listed as an authorized user on the account. Mr*** confirmed that he is the account holder and provided us a copy of his driver’s license in which his name reflects as *** ** *** ***.
T-Mobile regrets hearing of Mr***’s concerns with the processing of his return equipment and the monthly equipment charges assessed to his account. Please be assured that we make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contacts with our Customer Care department
T-Mobile records confirm that on July 5, 2016, Mr*** purchased one iPhone 6s Plus with of memory device and elected to financed it with our Equipment Installment Plan (“EIP”) program. Mr*** was not required to pay a down payment and agreed to monthly installments in the amount of $35.42. Records further confirm that at this time Mr*** purchased an iPhone 6s with 64GB of memory device. Mr*** was not required to pay a down payment and agreed to monthly installments in the amount of $
As of the time of Mr***’s purchase T-Mobile provided a days return period which allowed Mr*** to use the equipment to see if it meets his needs. If the equipment was not acceptable, it could have been returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable EIP entered into at the time of the original purchase.
A review of Mr***’s concerns confirms that T-Mobile received the iPhone 6s Plus with 64GB of memory device, however; T-Mobile has no records of the return of the second iPhone 6s with 64GB of memory device. Nevertheless, in an effort to amicably resolve this matter, on December 8, 2016, T-Mobile closed the EIP balances for both devices. In addition, T-Mobile issued a onetime bill credit to Mr***’s account in the amount of $equivalent to the monthly equipment payments assessed to Mr***’ account so far. Mr***’s account reflects a credit balance in the amount of $7.56. T-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Maggie R***
Executive Response

Tell us why here... March 28, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No***To Whom It May Concern:T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated March 15, 2018, regarding the above-referenced file number. T-Mobile regrets any handset and billing concerns Mr*** has experienced. As Mr*** stated in his correspondence to your office, he is currently an iWireless customer. Please note that even though T-Mobile has acquired iWireless, the integration process has not been completed and T-Mobile does not have access to Mr***’s account. However, we have been in contact with iWireless and have arranged for someone to reach out and resolve Mr***’s concerns. T-Mobile regrets any inconvenience to Mr***. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext341-8075.Very truly yours,T-MOBILE USA, INC.William ***Executive Response

Revdex.com:
Distinguished members of the Better Bussiness BureauI am writing to let you know; that thank your diligence T-Mobile has response fast and resolve the matter of my negative report that they made against me of the three credit report agenciesI am grateful
for your uninterested service to the Consumers
*** *** *** ***
DRNavy Captain

July 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated July 6, 2015, regarding the above-referenced accountPlease note that T-Mobile has resolved this matter to Ms*** satisfactionMs*** activated her account on June 15, 2012, at which time she agreed to keep her service active for monthsMs*** then requested cancellation of her service on July 10, As this was prior to the agreed upon terms, Ms*** was assessed $for three $early termination fees with applicable taxAdditionally, Ms*** states she was advised by *** that T-Mobile offers price matching on handset upgradesT-Mobile records do not indicate such a program was offeredOn May 31, 2013, Ms*** ordered two Samsung Galaxy S devicesAfter being informed that T-Mobile does not price match, Ms*** returned the phones on July 3, 2013, and the $charge for equipment was removedPlease be advised that after multiple notices the account was referred to *** *** ***on October 9, As they were unsuccessful in collecting the balance owed, on April 5, 2014, the account was referred to *** *** *** While it is T-Mobile’s position that the early termination fees are valid and owed, in an effort to amicably resolve Ms*** concerns T-Mobile has credited the account in the amount of $for the early termination fees assessed toward the account including applicable taxesAdditionally, T-Mobile has credited the account in the amount of $for services rendered from June 11, to July 10, Ms*** T-Mobile account remains cancelled and reflects a zero balanceT-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debtPlease note that it may take up to days for Ms*** credit report to reflect the changeT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at the address below or *** *** *** Very truly yours, T-MOBILE USA, INCTy R*** Executive Response

March 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA *** *** *** *** *** *** *** *** *** *** *** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated February 24, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience that Mr*** may have experiencedPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr*** recent contact with our customer careAs Mr*** mentioned in his letter to your office, Experian, a vendor who processes credit applications for T-Mobile, suffered a breach of their data service that houses information about roughly million T-Mobile customersThis breach, which is being aggressively investigated, covers credit applications that were submitted between September 1, and September 16, Please know that T-Mobile is fully cooperating with Experian in this investigation and will continue to do so as long as necessaryThe records that were compromised include information such as names, addresses and birthdatesThere were encrypted fields for social security numbers and identification such as driver’s license or passport; however, it is believed that this encryption may have also been compromisedAs Mr*** is concerned that his information was compromised as a part of this breach, Experian is offering two free years of free credit monitoringTo enroll, he will need to visit the following website: www.protectmyID.com/securityincidentExperian has posted additional information at www.Experian.com/T-MobileFacts and Mr*** can also refer to our own website at www.t-mobile.comT-Mobile records indicate that on August 22, 2016, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy Note 32GB handset in WhiteEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsBased on his personal credit history at the time of Mr*** purchase, he was not required to make a down payment; however, he agreed to pay $up front, which is for the taxes on the full retail priceMr*** then agreed to a series of monthly installments in the amount of $29.17, which will appear on the first bill following the purchase of the deviceBy purchasing T-Mobile equipment, our customers receive a one-year Limited Warranty provided by the manufacturer of their deviceDuring the Limited Warranty period, customers are eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange ProgramAlternatively, customers can replace their device through a post-exchange program by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damagePlease be advised that on February 6, T-Mobile records reflect, Mr*** contacted T-Mobile customer care to report that he was unable to place an order with Assurant, T-Mobile’s insurance providerAs an out of policy step in order to resolve Mr*** concern, on February 9, 2016, T-Mobile processed an in house claim and placed an order for an Apple iPhone 6s Plus 16GB handset in Rose GoldAs a courtesy, rather than requiring Mr*** to pay the $deductible up front, T-Mobile billed the full cost of the device in the amount of $to Mr*** accountIt is important to note that on March 1, 2016, T-Mobile placed a one-time credit $to Mr*** account bring the cost of the replacement device to $At the time the order was placed Mr*** was advised that he would be responsible for paying the $175.00; the cost for the deductible of the device and that it would become due on the bill dated February 25, Further, T-Mobile records confirm that on February 28, 2016, Mr*** elected to make a one-time payment in the amount of $towards the remaining balance on his EIP leaving his with a remaining balance of $Finally, upon speaking with Mr*** he notified T-Mobile that he has already secured service with a different service provider at this timeMr*** has elected to keep his device and pay the remaining $that is owed on the handsetAs a gesture of good will in regards to his concern T-Mobile has agreed to absolve the remaining balance for servicesMr*** account reflects a zero balance with no further payment due to T-MobileWe apologize for any frustration that Mr*** experienced while trying to resolve his handset concern and look forward to serving him in the futureBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCShannon R*** Executive Response

June 28,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 14, 2017, regarding the above-referenced accountPlease be advised T-Mobile has resolved Ms***’s concern to her satisfaction
T-Mobile regrets any concern Ms*** experienced regarding her accountUpon speaking to Ms*** she confirmed that part of her concern is regarding an order placed on April 22, 2017, which included a Samsung GShandset and accessoriesAt the time of purchase, Ms*** was given the breakdown of the accessory purchase price, which was provided to her on the Equipment Installment Plan (‘EIP”) that she accepted and agreed to with her electronic signaturePlease be advised on May 19, 2017, T-Mobile credited $to resolve Ms***’s concern regarding the accessories purchase priceOn June 8, 2017, the EIP charges were completely removed for the accessories so Ms*** was not charged for any of the accessories purchased
On June 27, 2017, to amicably resolve this matter, T-Mobile offered Ms*** a credit of $to go towards the purchase of a Samsung GSMs*** accepted this offer as resolutionPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contacts with our Customer Care
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Carolina F* Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will update again if I do not receive the prepaid card.
Sincerely,
*** ***

April 10,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated March 27, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced in regards to the final balance on her accountT-Mobile records reflect that Ms*** activated her account on January 24, and as of April 20, 2010, Ms*** was subscribed to the Family Time Unlimited Nights rate plan with three lines of service
Our records confirm that on November 19, 2009, Ms*** participated in T-Mobile’s now grandfathered Handset Upgrade ProgramAt the time of Ms***’s participation, the Handset Upgrade Program provided a substantial discount on new handsets in exchange for a new month contractual agreement or the choice to purchase the handset at full retail price with no contract requirementAt the time of the upgrade, Ms*** received a substantial discount in exchange for a 24-month contract for the mobile number ending in *** that stipulated up to a $early termination fee if service was canceled prior to November 19, On November 23, 2009, Ms*** participated in the Handset Upgrade Program in exchange for a 24-month contract for mobile number ending in Furthermore, on December 26, 2009, Ms*** participated in the Handset Upgrade Program in exchange for a 24-month contract for mobile number ending in ***
It is important to note that under T-Mobile policy, early termination fees will be prorated based on the following criteria: More than days remaining on contract: $200.00; 91-days remaining on contract: $100.00; and less than days remaining on contract: $If the account is cancelled within the last days of the contract, the early termination fee is $or the amount of the customer's recurring charges, whichever is less
T-Mobile records confirm that Ms*** canceled the mobile numbers ending in *** and *** on August 25, 2011, when she ported her mobile numbers to another service providerOn August 30, 2011, Ms*** contacted T-Mobile and requested to cancel the mobile number ending in ***Ms***’s billing cycle ran from the 20th of one month to the 19th of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Ms*** was billed through September 19,
Please be advised that Ms***’s last payment remitted on her account was received on July 26, 2011, in the amount of $As such, Ms***’s current balance of $consists of charges for the following billing statements:
• Ms***’s June 20, billing statement reflects a total balance of $which consists of services rendered from May 20, 2011, through June, 19,
• Ms***’s July 20, billing statement reflects a total balance owed in the amount of $The balance consists of a past due balance of $140.73, credits totaling $36.00, and new charges in the amount of $for services rendered from June 20, 2011, through July 19,
• Ms***’s August 20, billing statement reflects a total balance owed in the amount of $The balance consists of a past due balance of $219.19, the above mentioned payment of $104.73, credits totaling $8.95, and new charges totaling $for services rendered from July 20, 2011, through August 19,
• Ms***’s September 20, billing statement reflects a total balance owed in the amount of $This balance consists of a past due balance of $214.11, new charges totaling $for services rendered from August 20, 2011, through September 19, 2011, and an early termination fee for each line of service that was canceled prior to the contract end date
Due to continued non-payment, on October 18, 2011, Ms***’s account was referred to a third-party collection agencyOn August 2, 2012, the account was sold to Midland Credit Management (“MCM”)In conjunction with the attempts to collect the outstanding balance, Ms*** was billed an outside collection fee of $132.35, bringing the balance on the account to $
Please note that T-Mobile has no records of offering Ms*** to waive her early termination fees and the past due balance on her accountAs such, T-Mobile considers this balance to be valid and owedMs*** may contact (“MCM”) directly at 1-800-501-to discuss her payment optionsT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Juan B***
Executive Response

January 31, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No*** T-Mobile Account No***To Whom It May Concern:T-Mobile USA, Inc
(“T-Mobile”) is in receipt of your correspondence dated January 17, 2018, regarding the above-referenced account. Please be advised that we have made attempts to contact Ms***, which have proven unsuccessful. As such, T-Mobile will make every effort to address Ms***’s concerns within this letter. T-Mobile regrets any concerns Ms*** has with her cellular service. T-Mobile takes consumer privacy and security very seriously, and we provide information regarding protecting consumer privacy on our website, www.T-Mobile.com. Information about the safe use of third-party applications, those not created by T-Mobile, can be found on our Privacy webpage (see “Third-Party Applications for your Devices” link). T-Mobile recommends that Ms*** make use of password protection, maintain possession and control of her device and carefully evaluate the third-party applications that she is downloading. On January 16, and January 19, Ms*** reported technical issues with her handset to our Technical Specialist Team. Our Technical Specialist Team assisted with troubleshooting on both occasions and Ms*** has not reported further technical issues after January 19, 2018. If Ms*** still requires assistance with her handset we would be more than glad to assist herMs*** may contact out Technical Specialist team at or by calling the number below.Lastly, as Ms*** mentions that she has concerns with medical assistants at a certain facility in Garland, Texas, we recommend that she direct her complaint directly to that facility for research and resolution.Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Belen L***Executive Response

February 1, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated January 19, 2017, regarding the above-referenced accountT-Mobile is pleased to advise that Mr***’s concerns have been resolved to his satisfactionT-Mobile regrets any concerns Mr*** has experienced regarding the JUMP! On Demand (“JOD”) program on his accountT-Mobile records confirm that on October 20, 2015, Mr***, qualified for and took advantage of our JOD program offering with the lease of an Apple iPhone 6S Plus and an Apple iPhone 6S deviceAt the time of Mr***’s lease, he was not required to make a capital cost reduction payment, and agreed to a series of monthly payments in the amount of $plus applicable taxCustomers with a JOD lease are eligible to switch phones up to three times in a rolling twelve month period, which begins at the time of the first JOD upgradeThe upgrade must be completed at retail location where a physical inspection of the phone will be done in order to confirm the handset is free of damageIf damage free, the current lease is ended, the handset is accepted for return and a new handset lease is entered intoAt the time of activation, records confirm that Mr*** elected to add the Premium Handset Protection (“PHP”) feature to the mobile numbers ending in ***, *** and *** at a monthly cost of $per mobile numberThis feature covers electrical and mechanical device malfunctions, both within the manufacturer’s Limited Warranty and outside of it as defined in the program brochureCustomers with PHP can contact T-Mobile to initiate an exchange under the PHP warranty programThe PHP warranty program provides customers with replacement equipment of the same or like-kind model, provided that the non-working equipment is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageRecords further confirm that Mr*** contacted T-Mobile on November 30, to remove the PHP feature from each of the mobile numbers that were subscribed to the feature, however the JOD program remained on the account as the JOD and PHP are two separate programs/featuresT-Mobile regrets any confusion or misunderstanding that may have been caused to Mr***In an effort to amicably resolve Mr***’s concerns, T-Mobile has agreed to close the remaining JOD lease installments on the Apple iPhone 6S Plus and Apple iPhone 6S, essentially leaving Mr*** no longer financially responsible for the monthly payments on the equipment and allowing him to keep the equipmentIn addition, T-Mobile has placed an adjustment on the account in the amount of $60.83, which represents the JOD charge and tax that reflected on the bill dated January 19, Mr***’s new account balance is $144.64, and is due on February 11, T-Mobile regrets any inconvenience caused to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLupe C*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHOWEVER! T-Mobile / CINDY - has been in contact with me via email and fax, for the past several days, so them stating, they have not been able to contact me is a LIE!I accept, AT THIS TIME, their refund of $as stated.Sincerely, *** ***