T-Mobile Usa Inc

December 1,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 19, 2017, regarding the above-referenced accountPlease be advised that T-Mobile has made attempts to contact Ms*** at the number and e-mail address provided in her correspondence to your office which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letter
T-Mobile regrets any handset concerns Ms*** has experiencedT-Mobile records indicate Ms*** purchased and Apple iPhone 6S Plus handset suing our Equipment Installment Plan (”EIP”) on April 3, 2017, and subscribed to our Jump! feature for $per month for her mobile number ending ***By purchasing T-Mobile equipment, Ms*** received a one-year Limited Warranty provided by the manufacturer of her handsetDuring the Limited Warranty period, Ms*** was eligible to receive an advanced replacement of her device via T-Mobile’s Handset Exchange program or a post-exchange by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageT-Mobile records reflect that Ms*** participated in the Limited Warranty Exchange process on November 14, As an Apple iPhone Plus GB handset was not available at the time of Ms***’s order, T-Mobile offered Ms*** an Apple iPhone GB handset in lieu of her iPhone Plus GB handsetMs*** accepted this offer, and the replacement handset was sent to a T-Mobile retail location to complete the transaction
Regretfully, Ms*** requested to cancel her order on November 16, 2017, as the replacement iPhone handset was not to her satisfaction
T-Mobile would like the opportunity to resolve this matter amicably with Ms***; therefore, she may contact me at the number below to discuss alternative options available to herT-Mobile regrets any inconvenience to Ms*** and we appreciate the opportunity to address her concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ronnie A***
Executive Response

July 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: ***
*** Your File No*** T-Mobile Account No*** * *** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 29, 2017, regarding the above-referenced accounts. T-Mobile regrets any concerns Mr*** may have had experienced with regards to his T-Mobile billing and appreciates the opportunity to respond to his concerns. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr***’s contact with our Customer Care. T-Mobile records indicate that on April 30, 2017, Mr*** activated a new line of service on the account number *** and purchased an Apple iPhone 128GB handset utilizing T-Mobile’s Equipment Installment Plan (EIP)Mr*** was required to make a down payment in the amount of $and agreed to a series of monthly installments in the amount of $26.00. Please note that at the time of activation Mr*** elected to enroll in T-Mobile’s AutoPay feature which automatically pulls the deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customer On May 4, 2017, Mr*** requested that his new line ending in be moved from the account number *** to his existing T-Mobile account number ***, thereby closing the account number ***. Please note that at the time the mobile number was transferred, the acceptance for EIP transfer was not completed, therefore the EIP was not moved to the new account and the EIP for the Apple iPhone GB handset was accelerated and posted to the final billing statement under the account number *** Please be advised that Mr***’s final billing statement for the account number *** dated June 3, 2017, reflected a total balance due of $consisting of the final EIP balance of the Apple iPhone GB handset, and was due in full by June 23, 2017. As Mr***’s account was set up on AutoPay his June payment drafted for the full amount of $512.80, as expected on June 21, 2017, which was two days prior to the bill being due On July 3, 2017, in an effort to resolve Mr***’s concerns, T-Mobile refunded the payment in the amount $back to Mr***’s method of payment and the balance was placed back on his account number ***. Upon speaking with Mr***, he confirmed the aforementioned refund was receivedMr***’s account number *** remains closed with a zero balance. On June 16, we initiated the EIP balance transfer to the Mr***’s open account number ***T-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 844-213-ext* *** Very truly yours, T-MOBILE USA, INC Melyssa G*** Executive Response

October 9,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** *** Your File No*** T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 26, 2017, regarding the above-referenced accountWe are pleased to advise that Mr*** concerns have been resolved to his satisfaction
T-Mobile regrets any inconvenience that Mr*** may have experienced with his T-Mobile accountPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactT-Mobile regrets Mr*** social security number was not updated correctly on his account at the time of activation
In Mr*** letter to your office, he indicates that he was not able to use service in or around his homeUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors and conditions that may interfere with actual service, quality, and availabilityCustomers may check T-Mobile coverage down to the street level using the Personal Coverage Check tool provided at T-Mobile.comIn reviewing the Personal Coverage Check tool for Mr*** area, T-Mobile shows that he should expect moderate coverageT-Mobile is always working to improve its coverage, and we regret any service issues that Mr*** may have experienced
T-Mobile records confirm that Mr*** canceled his account on September 11, 2017, when he ported his mobile number to another service providerMr*** billing cycle ran from the seventeenth of one month to the eighteenth of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Mr*** was billed through September 18,
In efforts to amicably resolve Mr*** concerns, T-Mobile has applied a credit of $to Mr*** account, bringing the account to a zero balanceMr*** has accepted this as a resolution to his concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** ***

April 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated April 9, 2016, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letter T-Mobile regrets any equipment and billing concerns that Ms*** may have experiencedOn March 4, 2016, a fourth line of service was added to Ms***’s accountAt that time, the rate plan was updated to our Simple Choice Unlimited Talk, Text, and Web rate plan with 14GB of Mobile Hot Spot at the cost of $per month for the first four lines of serviceIn addition, Ms*** has an active Mobile Internet line of service at the cost of $per monthAs stated in Ms***’s correspondence, due to the cost increase, she has requested that the fourth line of service which ended in be canceled, which took place on March 28, Additionally, as of March 24, 2016, Ms***’s rate plan was changed to the Simple Choice Value rate plan at the cost of $per month which includes unlimited calling, messaging, and 2GB of data to her three active mobile linesT-Mobile regrets any misunderstanding Ms*** may have experienced with T-Mobile’s Limited WarrantyOur records indicate that Ms*** elected to add the JUMP! feature to her account which includes warranty coverage to the device used on the mobile number ending in ***This feature covers electrical and mechanical device malfunctions, both within the manufacturer’s Limited Warranty and outside of it as defined in the program brochureCustomers with JUMP! can contact T-Mobile to initiate an exchange under the warranty programThe warranty program provides customers with replacement equipment of the same or like-kind model, provided that the non-working equipment is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageT-Mobile records indicate that on March 18, 2016, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone 6S 16GBEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsAccordingly, Ms*** was asked to make a down payment in the amount of $and agree to a series of monthly installments in the amount of $T-Mobile would like the opportunity to speak to Ms*** regarding the matter presented to our officeWe ask that she contact me at the number listed below to resolve the matterT-Mobile regrets any inconvenience Ms*** may have experiencedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCSacny A Executive Response

July 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: ***
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 16, 2017, regarding the above-referenced account. We are pleased to inform you that T-Mobile has contacted Mr*** and resolved his concerns to his satisfaction We regret any inconvenience to Mr*** regarding his online self-help access troubles and we appreciate the opportunity to address his concerns As Mr***’ is aware, T-Mobile’s online access is better than ever as we have given our customers the ability to perform most of their account management needs online without ever picking up a phone. At the same time, T-Mobile takes customer’s privacy and personal information very seriously and as such, in order to access their account online, customer are required to provide several proofs of identity including a unique email address and password also known as T-Mobile ID. T-Mobile ID gives our customers access My T-Mobile.com by linking their T-Mobile ID to their accounts and lines of service using an email address as the username In our conversation with Mr***, we discovered that the email address he wishes to utilize as his T-Mobile ID was in fact associated with an existing active prepaid account hence causing the error “The email you provided is already registered.” After several troubleshooting steps, T-Mobile was able to help Mr*** to successfully link both his prepaid account and his postpaid mobile number ending in to have access to his online self-help features. Mr*** said to be satisfied with his online account access and accepted the troubleshooting steps as resolution to his concernsWe regret any inconvenience Mr*** experienced regarding this matter Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Sal O*** Executive Response

February 13, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated February 1, 2017, regarding the above-referenced accountT-Mobile is always working to improve its coverage, and we are sorry to hear that Ms*** is having issues with her serviceOur Personal Coverage Check tool, which predicts and approximates service availability down to the street level shows that she should expect good coverageWe cannot guarantee coverage as there are many factors that can affect the coverage day to dayThings such as traffic volume, network changes, weather, terrain and even foliage can interfere with actual quality and availability of serviceWhile we do regret any issues, it does appear that Mr*** has been able to utilize her service on T-Mobile’s network with little use of as outlined in her correspondence to your officeOn January 28, 2017, T-Mobile filed a ticket and our engineers reviewed Ms***’s location to determine any network errorsOur engineers determined there were no network errors and service in her location is working as expectedT-Mobile regrets any inconvenience to Ms***When T-Mobile determines our network is working, we continue to troubleshoot with customers to determine if their device may need to be replacedShould T-Mobile find the device may be the cause of the service concern, a handset exchange is providedT-Mobile will provide a replacement handset of the same or equivalent model, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or water damageT-Mobile records indicate on February 3, 2017, a replacement device was shipped to the nearest T-Mobile retail location for Ms*** and she completed the exchange process on February 5, T-Mobile records indicate Ms*** utilized her service on T-Mobile’s network throughout the timeframe she outlined in her correspondence to your officeHowever, in an effort to amicably resolve this matter, T-Mobile provided a credit in the amount of $for the inconvenienceThis credit impacted the account balance leaving a remaining balance in the amount of $for monthly access charges and fees and taxes for the billing period from December 11, 2016, through January 10, T-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJennifer G*** Executive Response

June 12,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 29, 2017, regarding the above-referenced accountT-Mobile regrets any concerns Ms*** may experience with her T-Mobile account and we appreciate the opportunity to review and address her concerns
T-Mobile records indicate that Ms*** subscribed to our now grandfather Simple Choice Unlimited Talk Text and 2GB’s of Data rate plan for $per month for one line off serviceAdditionally Ms*** subscribed to our 6GB’s of data and hotspot feature for $per month
On April 8, 2017, Ms*** contacted T-Mobile to inquire about our current offersPlease note that Ms*** was advised there were no current offers for a Galaxy Sor Shandset and there would not be any discount for any phones financed with our Equipment Installment Plan (“EIP”) offeringAdditionally, Ms*** was advised that she could add one additional line of service and change T-Mobile ONE rate plan which provides her with unlimited talk, text, and 4G data speeds for $for the first two lines of servicePlease be advised that Ms*** would receive a $discount per line of service if she signed up for our AutoPay feature and additionally was advised that is she opted in to our Kickback program and used less than 2GB’s of data, each eligible line of service would receive a $monthly credit on her following bill statementAs such, Ms***’s monthly services would total $per month with taxes included after monthly creditsHowever, Ms*** declined to change her service to our T-Mobile ONE rate plan
Thereafter, Ms*** contacted T-Mobile to add an additional line of serviceMs*** rate plan was changed to our now grandfathered Simple Choice Unlimited Talk Text and 2GB’s of Data rate plan for $plus tax per month for two lines off serviceAdditionally, Ms*** elected to continue to subscribe to our 6GB’s of data and hotspot feature for $per month for the mobile number ending in
Ms*** then took advantage of our EIP offering with the purchase of Samsung Galaxy SEdge handset and a Samsung Galaxy ShandsetAt the time of Ms***’s purchase, she was required to make a down payment in the amount $for the handsets and then agreed to a series of monthly installments in the amount of $for the SEdge handset and monthly installments in the amount of $for the Shandset
T-Mobile has confirmed that there were no active promotions for a free Samsung Galaxy SEdge, Samsung Galaxy Shandset or a $pocredit at the time Ms*** activated a new line of service and took advantage of our EIP offeringFurthermore, after a review of the account, T-Mobile was not able to substantiate Ms*** claim that she was offered such promotional offers
Upon speaking to Ms*** on June 7, 2017, T-Mobile advised of the above-referenced informationPlease be advised that Ms*** elected to keep her current rate pan as isAs a gesture of goodwill, T-Mobile issued one-time credit in the amount $to go towards the EIP balance of the Samsung Galaxy SEdge handset and as such, the current EIP balance for that device was updated to $Ms*** accepted this as a resolution and did not have any additional concernsT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Robert R*** Executive Response

June 14,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 3, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is Ms*** ***, and that she has designated Mr*** *** as an authorized user of the account
T-Mobile regrets any inconvenience Mr*** encountered regarding the accountBetween November 11, 2016, and November 20, 2016, T-Mobile offered new and existing customers who purchased a qualifying Samsung Tablet (Tab E or Tab A) on an Equipment Installment Plan (“EIP”) monthly EIP bill credits which would make the tablet free after monthsTo be eligible, a Mobile Internet (“MI”) Plan providing 6GBs or more of high speed data is required for the term of the EIP
T-Mobile records confirm that Ms*** met all of the requirements for the November Tablet On Us and that she was reimbursed through a monthly account credit in the amount of $10.00, which covers the full monthly cost of the tabletThose bill credits are reflected on page five of Ms***’s most recent billing statement
However, in an effort to amicably resolve this matter, upon speaking with Mr*** on June 6, 2017, T-Mobile canceled the data line ending in as of June 6, 2016, to remove the monthly $service chargeT-Mobile also credited the remaining cost of the tablet in the amount of $Mr*** accepted the data line cancelation and tablet credit as a resolution and mentioned that the prior issue with the Samsung Galaxy Note had already been resolved
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our retail locationT-Mobile regrets any inconvenience Mr*** encountered
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Abigail ***-R***
Executive Response

August 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated August 19, 2016, regarding the above-referenced accountPlease be advised that we have made multiple attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms*** concerns within this letterT-Mobile regrets any concerns Ms*** may have regarding her current device and with the purchase of a new deviceT-Mobile records indicate Ms*** is currently using a Samsung Galaxy Sdevice that has 13% memory available which may cause the device to run slow or freezeMs*** may contact T-Mobile to complete troubleshooting steps to determine if this is the cause of her device freezing or if a replacement device is neededMs*** is paying for our JUMP! feature which provides her with an extended T-Mobile warranty for the Samsung Galaxy Sand T-Mobile may provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageAlso, as Ms*** is paying for our JUMP! feature she has the option to trade in her current Samsung Galaxy Sfinanced through an Equipment Installment Plan (“EIP”) for a credit of the remaining EIP balance due, up to one-half of the original retail price of that deviceCurrently Ms***’ Samsung Galaxy Shas $remaining, from the original $purchase price, so she does qualify to complete a JUMP! upgradeA down payment on the new device may be requiredAlso, please be advised, Ms***’ account is currently delinquent so an upgrade cannot be completed until the $past due amount is paidOn August 18, 2016, Ms*** spoke with T-Mobile’s Customer Loyalty department who advised of our $Down for All (Smartphone Equality) programAs the UnCarrier, we believe everyone deserves a great smartphone which is why we offer our $Down for All programThis program helps customers get the best pricing on our equipment, regardless of personal credit informationTo take advantage of this program, all Ms*** would need to do is pay her T-Mobile bill on time for consecutive months, giving her access to the best pricing for our equipment, which in most cases is $downPlease note that there will be instances where certain devices are not offered as $downHowever, as part of this program, Ms*** will still receive best pricing when upgradingMs*** can find more information on this program on our website, www.T-Mobile.comPlease note Ms*** has had multiple late payments, most recently for the August 17, 2016, billing statement so the consecutive months will start again from September 17, Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCDaniel R*** Executive Response

October 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 17, 2017, regarding the above-referenced account. T-Mobile is pleased to report that we spoke to Ms*** and she confirms that her concerns have been resolved to her satisfaction T-Mobile regrets any concerns Ms*** has regarding T-Mobile’s Carrier Freedom program. As can be expected, there are several eligibility requirements for our Carrier Freedom reimbursement which are available at https://www.switch2t-mobile.com. The most important provision of the equipment reimbursement is that the reimbursed amount paid out after activation is an amount equal to the total accelerated equipment balance (up to $650.00) minus the amount provided by T-Mobile at activation as a tracredit for the device. Customers are advised to submit their detailed final billing statement online at www.switch2t-mobile.com within days of activating their T-Mobile account. As this is a reimbursement offer, T-Mobile recommends that customers make arrangements to pay any early termination fees billed by their prior carrier in order to avoid collection activity. Please note, Ms*** sent in a final bill from her previous carrier, however, the final bill did not list her fees from her prior carrier. Therefore, Ms***’s application was declined Please be advised, as Ms*** stated in her correspondence to your office, she was provided with a tracredit of $which T-Mobile can confirm she did receive on March 6, In effort to amicably resolve this matter, T-Mobile provided Ms*** with a reimbursement of $337.00, which will be sent in the form of a prepaid debit card. This refund does come via U.SMail and can take up to ten business days to receive. Ms*** has accepted this as resolution to her concernsT-Mobile regrets any inconvenience to Ms***. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Nicole C*** Executive Response Tell us why here

September 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** ** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated September 14, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience Mr*** may have experienced in regards to re-verifying his Military discountCustomers may be required to annually re-verify their employment or affiliation in order to retain the discountWhen verification is not provided timely, the discount is expiredOur records reflect that on August 5, 2015, Mr***’ discount expired as we did not receive verification of his affiliationT-Mobile records confirm Mr***’ 15% Military Discount was last applied to his July 9, 2015, billing statementMr*** was receiving a total discount of $each monthFor the last months this would be $On September 16, 2016, we spoke with Mr*** and confirmed the $credit has been applied to his account reducing his current balance to a credit balance of $We also advised Mr*** we will ensure his Military discount will be added back to his accountOn September 16, 2016, T-Mobile added the Military discount back to Mr***’ accountMr*** will see the change on his October 9, 2016, billing statementT-Mobile truly appreciates Mr***’ service to our country and we regret any inconvenience this matter may have caused himBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCDaniel R*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, *** ***
*** ***

October 23, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated October 14, 2015, regarding the above-referenced accountWe are pleased to advise that we have contacted Mr*** and resolved the matter to his satisfactionWe regret any coverage issues Mr*** has experiencedUnfortunately, T-Mobile is unable to guarantee coverage in all areas due to several factors and other conditions that may interfere with actual service, quality, and availabilityT-Mobile records confirm that on October 6, 2015, Mr*** activated his T-Mobile accountAt that time, Mr*** qualified and entered into a JUMP! On Demand lease for an iPhone handsetJUMP! On Demand provides customers another affordable option to use the best new devices on our amazing Data Strong networkThe lease option provides some of the lowest-out-of-pocket expense when getting the new device along with a low monthly costCustomer may be required to pay a capital cost reduction at the time of lease signing based upon their credit and or choice of deviceCustomers only pay taxes on the capital cost reduction at the time they receive the deviceThen during the month term, customers pay a monthly lease payment and applicable taxes along with their monthly service billPursuant to the Terms and Conditions of T-Mobile’s Carrier Freedom offer, payments provided by T-Mobile are received in two separate payouts by the customerThe first payout is provided to the customer at point of sale to use towards their new handset purchaseThe second payout is calculated by subtracting the tracredit already provided to the customer from the total remaining EIP balance owed on the customer’s previous carrier’s handset and is provided upon submission of a reimbursement form along with a copy of the final billing statement from their prior carrierProcessing of reimbursement can take six to eight weeksT-Mobile records confirm that on October 8, 2015, Mr*** entered into a JUMP! On Demand lease for an iPhone handsetAccording to our records, at the time of the above-noted handset lease, Mr*** participated in T-Mobile’s Device Recovery program wherein he traded in his iPhone and LG Tracfone to T-Mobile in exchange for a total instant tracredit amount of $It is important to note that the traof a device within the retail store is a final transactionPursuant to the agreement signed at the time of the trade-in, Mr*** agreed to and accepted terms which included statements such as: “You represent and warrant that You are free to enter into this Agreement”, “You represent and warrant that You have sole ownership rights in and to the Handset and that the Handset is not stolen property”, “You are giving up full ownership rights to the Handset”, “the sale of Your Handset is final, non-refundable and non-returnable (unless otherwise required by law)”, and finally, “By surrendering Your Handset, You are accepting the Offer Price and have read and agreed to the T-Mobile Device Recovery Program Terms and Conditions”T-Mobile records confirm that on October 10, 2015, Mr*** returned his two iPhone handsets and his account was cancelledAs Mr*** has cancelled his account, he is no longer eligible to receive reimbursement of his cancellation costNevertheless, in an effort to amicably resolve the matter and upon speaking to Mr*** on October 21, 2015, T-Mobile is offering a thirty day period in which Mr*** may submit an unaltered copy of his final bill from his previous carrier which reflects the equipment installment balance for his iPhone to my attention via one of the following methodsExecutive Response Attn: Brandon M*** Email: ***@T-Mobile.com Fax:*** *** Upon receipt, T-Mobile will review the documents and confirm Mr*** eligibility and request a prepaid debit card in the amount of Mr*** eligible cancellation cost excluding the above-referenced tracreditPursuant to our conversation with Mr*** the matter has been resolved and he has no further concernsWe regret any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCBrandon M*** Executive Response

October 30, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Prepaid No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated October 25, 2015, regarding the above-referenced prepaid accountT-Mobile regrets any concerns Ms*** experienced with exchanging her *** *** ShandsetFor our pre-paid customers and those customers subscribed to the Simple Choice no credit check rate plans, T-Mobile offers a post-exchange process which requires customers to return their non-working equipment to the Return Center and then, upon receipt and scanning of the non-working handset in the Return Center, that customer receives a replacement handset in the mailPlease note that it typically takes approximately seven days from the date the non-working handset is scanned into the Return Center for a replacement to be shippedT-Mobile records do not confirm that Ms***’ handset has been scanned into the Return CenterMs*** confirms that she has used a non-T-Mobile handset with her $Unlimited Talk, Text & Data rate plan, since September 17, It should be noted that while an unlocked handset from another carrier will work on the T-Mobile network, we are unable to guarantee the full functionality of that device based on certain hardware or software incompatibilities between carriersIn an effort to resolve this matter amicably, T-Mobile has shipped Ms*** a like new replacement *** *** Shandset, for use with the mobile number ending in ***In addition, T-Mobile has applied account credits totaling $80.00, for one month of prepaid serviceThe account currently has an available $credit balanceT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCPancho Q* Executive Response

March 30, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated March 25, regarding the above-referenced accountWe are glad to report that upon speaking with Ms***, she confirmed that her concerns have been resolved to her satisfactionPlease be assured that T-Mobile takes allegations of employee misconduct very seriouslyWe make every effort to be professional and courteous to our customers and provide complete and accurate informationWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s calls to Customer CareT-Mobile regrets any concerns Ms*** may have experienced in regards to transferring equipment payments to her accountOur records confirm that on October 1, 2015, Ms*** elected to perform a Change of Responsibility (“COR”) and move mobile numbers ending in *** and *** from account number ending in *** to Ms***’s current T-Mobile account number mentioned aboveIt is important to note that when a COR is processed, in order to transfer the remaining Equipment Installment Plan (“EIP”) balance for any handsets, the new customer taking possession of the lines and equipment, must accept responsibility for the equipment by providing an electronic signature which is sent via emailIt is also important to note that on October 6, 2015, Ms*** provided her electronic acceptance to take over the EIP payments on an iPhone Plus Gold handset for $per month, an LG Tone Pro White accessory for $2.91, and a Samsung Otterbox for $per monthAdditionally, on October 6, 2015, Ms*** was sent an electronic agreement in order to transfer a Samsung Note 4, an iPhone Plus Impact Shield, an iPhone Plus Purple Case, and an LG Xspeaker from account number ending in *** to her current T-Mobile account number mentioned aboveOur records confirm that Ms*** did not provide her electronic signature for the aforementioned equipment, and as such the equipment was not transferred to her current T-Mobile account and remained on account number ending in A review of Ms***’s account confirms that she is currently subscribed to our Simple Choice 10GB rate plan for $per month which includes two lines of service with unlimited calling, unlimited texting, and 10GB of mobile data per lineMs*** has also elected to pay $per device totaling $plus taxes for our Premium Handset Protection (“PHP”) with JUMP! featureBased on this information, it is our positon that Ms*** has been billed according to the selected rate plan and features mentioned aboveHowever, in an effort to amicably resolve this matter, T-Mobile agreed to move the EIP payments for the Samsung Note 4, iPhone Plus Impact Shield, iPhone Plus Purple Case, and LG Xspeaker devices totaling $per month to Ms***’s account, and close out the remaining EIP for this equipment on the existing account number ending in Please be advised that on March 28, 2016, T-Mobile contacted Ms*** and presented this as a full resolution to her concerns, at that time she agreed to pay the extra $per month for eleven months on her current account and has considered this matter resolved to her satisfactionBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCTaylor B*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
T-Mobile has not yet responded to my complaint. Sincerely, *** ***

June 20,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 7, 2017, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulAs such T-Mobile will make every effort to address her concerns within this letter
T-Mobile regrets any concerns Ms*** has experienced in regards to the price of her rate planT-Mobile records confirm that Ms*** activated service on April 10, 2017, and the account was subscribed to our T-Mobile One rate plan which starts at $per month after AutoPay discount for two lines and $for the third line, this includes unlimited talk text and dataT-Mobile records further confirm that Ms***’s estimated monthly recurring service charges are $155.00; however, should Ms*** enroll in our Autopay services her account would receive an additional $discount towards her recurring monthly service charges
As Ms*** advises in her letter to your office, T-Mobile previously assisted her with her Simple Choice No Credit Check account through file number *** with your officeAs part of the agreement to resolve the matter, Ms***’ account was closed and a new postpaid account was created without the requirement for a credit checkT-Mobile records confirm Ms***’ cancelled account was enrolled in our This One’s On Us add a line promotionFrom March 1, 2017, through March 5, 2017, eligible customers on a qualifying rate plan with two voice lines, were able to activate a third voice line for free which was offered through monthly bill credits
In an effort to amicably resolve this matter, T-Mobile has enrolled Ms***’ active account ending in *** in our This One’s On Us add a line promotionThis will allow Ms*** to receive the line ending in *** for free via bill creditsShould Ms*** enroll in our AutoPay service she can expect recurring monthly services charges of $per month for the first two lines and third line for free via monthly bill creditsMs*** may visit us online at www.myt-mobile.com or utilize the T-Mobile app on her device to enroll in our AutoPay servicesAs Ms*** account was not receiving the promotion since starting service in April 2017, T-Mobile has adjusted the current charges due in the amount of $Following this adjustment, the account currently reflects a zero balance
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jamen F* Executive Response

October 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated October 18, 2016, regarding the above-referenced accountT-Mobile regrets any billing concerns Ms*** may have experiencedT-Mobile records indicate that on February 21, 2015, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone Plus handsetEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsAccordingly, Ms*** was not asked to make a down payment and agreed to a series of monthly installments in the amount of $31.24, for a total purchase price of $All customers who choose to use the EIP option to pay for their equipment are required to enter into a month financing agreement signed at the time of the purchaseIf a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementOn May 20, a statement was sent to Ms*** which included a past due balance of $for monthly recurring charges for services from March 21, through April 20, and $for monthly recurring charges for services from April 21, through May 20, Please note, this statement also included restore from suspension fees of $plus taxes per line, as the account was suspended on May 13, A payment was made on May 27, in the amount of $On June 20, 2016, Ms*** was sent a billing statement in the amount of $315.97, which consisted of a past due balance of $and monthly recurring charges for services from May 21, through June 20, of $T-Mobile records indicate that Ms*** cancelled her mobile number ending in on June 27, 2016, when she ported it to another service providerOn July 20, 2016, Ms*** was sent a bill statement in the amount of $which consisted of a past due balance of $295.97, and monthly recurring charges of $120.25for service from June 21, through July 20, Pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Ms*** was billed through July 20, Further, Ms***’s account was fully cancelled at her request on July 27, Please note, at the time of cancellation, no additional payments were made to the accountA billing statement was sent to Ms*** on August 20, 2016, in the amount of $which consisted of a past due balance of $416.22, the accelerated charges for the iPhone Plus of $and prorated charges for services dated July 20, through July 27, of $As no additional payments were made to the account, on September 21, 2016, Ms***’s account was referred to a third party collection agency, Convergent Outsourcing Inc., for collection of the outstanding account balanceOn October 26, 2016, after speaking with Ms***, T-Mobile issued a credit in the amount of $as a courtesyIn addition, Ms*** remitted payment of $At this time, Ms***’s account reflects a balance of $T-Mobile regrets any inconvenience Ms*** may have experiencedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCRonnie A*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and I confirm/verify that the complaint filed against T-Mobile has been resolved
I thank you for your support on the matter.Sincerely, *** **

March 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 19, 2016, regarding the above-referenced accountIt is important to note that *** *** is an authorized user on *** ***’ T-Mobile accountT-Mobile is delighted that Mr*** chose T-Mobile as his wireless service provider, and we welcome him to the Un-carrier familyWe regret hearing of Mr*** concerns with our Carrier Freedom promotion and the status of his submissionAs Mr*** is aware, in early 2014, T-Mobile announced Contract Freedom for consumers looking to switch from any U.Scarrier to T-MobileIn March 2015, we went a step further and added reimbursement of equipment financing charges, up to $per device, to our original offerThese promotions, collectively known as Carrier Freedom have been overwhelmingly successfulFor new customers who seek reimbursement of equipment installment plans from their prior carrier, the reimbursement is paid in two separate paymentsThe first payment is paid at the time of activation when a handset is traded-inAt that time, a traamount is offered, and if accepted, that amount is applied either towards the down payment of new T-Mobile equipment or as a credit to the accountThe second payment towards a prior carrier’s equipment installment balance is paid once the handset is received and the trapaperwork has been submitted with the final bill showing the accelerated equipment balanceThe amount of the second payment is calculated by taking the final balance owed the prior carrier and subtracting the amount already paid for the trade-inThat amount is then remitted to the customer in the form of a prepaid bank cardOur records reflect that Mr*** received a tracredit of $at the time of activation and, based on the amount owed to his prior carrier and approval of his reimbursement request, he was sent a prepaid card in the amount of $for the balance of the equipment installments charged by his prior carrierNevertheless, on March 28, 2016, in an effort to amicably resolve this matter and as a courtesy to Mr***, T-Mobile agreed to send a refund in the amount of $for the remaining financing charges incurred from Mr***’ previous carrierPlease note that the refund is issued by Citibank in the form of a prepaid card which may take seven to ten business days to arriveShould Mr*** have any concerns regarding the refund, he may contact Citibank at 1-877-855-T-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCWilliam B*** Executive Response