T-Mobile Usa Inc

November 23, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated November 17, 2016, regarding the above-referenced accountT-Mobile regrets any concerns to Mr*** with regards to his T-Mobile billOur records indicate that on September 15, 2016, Mr*** upgraded to an iPhone Plus under a JUMP! On Demand (“JOD”) lease and agreed to monthly installments in the amount of $Please be advised that during the above transaction, an additional line ending in was added to Mr***’s T-Mobile accountT-Mobile regrets any misunderstanding regarding the above transactionIt is important to note that on this same day, Mr***’s rate plan was changed to our Simple Choice Gigabyte (“GB”) plan at the monthly cost of $for the first two lines and $for each additional linePlease be advised that since this change took place during the middle of the billing cycle of September 10, 2016, to October 9, 2016, Mr*** was billed for these changes on his next billing statementOn October 10, 2016, T-Mobile issued a billing statement with the due date of November 2, 2016, in the amount of $which included a past due balance in the amount of $314.79, monthly access charges, taxes and fees from October 10, 2016, to November 9, 2016, in the amount of $194.64, monthly access charges taxes and fees for the rate plan changes explained above that occurred from September 10, 2016, to October 9, 2016, in the amount of $191.87, monthly JOD lease charges in the amount of $and monthly Equipment Installment Plan (“EIP”) charges in the amount of $Please note that on October 15, 2016, T-Mobile issued a promotional bill credit to Mr***’s T-Mobile account in the amount of $and on October 17, 2016, Mr*** remitted a payment in the amount $198.28, updating his newly revised balance to $Please be advised that on October 17, 2016, Mr***’s rate plan was changed to our Simple Choice promotional plan for four lines which offers unlimited talk, text and GB of data for the monthly rate of $plus taxes and fees, which is the plan he was on, prior to the changes made in the retail storeOn November 10, 2016, T-Mobile issued a billing statement with the due date of December 2, 2016, in the amount of $which included a past due balance of $680.42, monthly access charges, taxes and fees in the amount of $149.89, monthly EIP loan charges in the amount of $and monthly JOD lease charges in the amount of $On November 22, 2016, in an effort to amicably resolve this matter, T-Mobile issued a credit in the amount of $191.87, updating his newly revised balance to $due on December 2, Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCCesar R*** Executive Response

April 25,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Name: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 11, 2017, regarding the above-referenced accountT-Mobile is pleased to report that Ms***’s concerns have been resolved to her satisfaction
T-Mobile regrets any inconvenience to Ms*** in regards to her accountPlease be advised that from September 8, 2016, through December 6, 2016, T-Mobile offered the 4th line free promotion on our T-Mobile ONE rate planT-Mobile records reflect that on November 5, 2016, Ms***’s activated four mobile lines of service under a postpaid accountHowever, at the time of activation, Ms*** was subscribed to a rate plan that did not qualify for the 4th line free creditPlease be advised that Ms***’s rate plan was changed on February 28, to a qualifying rate planHowever, the 4th line free promotion had since expired
Additionally, T-Mobile records confirm that Ms*** qualified for and took advantage of our JUMP! On Demand (“JOD”) lease offering with two Apple iPhone SE devices, an Apple iPhone Plus 128GB, and an Apple iPhone 128GBPlease note that on November 12, 2017, Ms*** activated a Mobile Internet (“MI”) line of serviceRegretfully, at the time of activation, T-Mobile did not have a promotion that would honor the MI line of service for free
In an effort to amicably resolve this matter, on April 14, 2017, T-Mobile approved Ms***’s account to receive the 4th line free offer and a credit of $was applied on the account to refund for missing previous monthly creditsAdditionally, as a gesture of goodwill, T-Mobile approved Ms***’s MI line of service for free and applied a credit of $to refund for previous monthly creditsAs of the date of this letter, Ms***’s account reflects a balance of $Please note that it may take up to two billing cycles for Ms*** to see the monthly bill credits for the 4th line free promotion and the free MIIf Ms*** remains interested in having a business account, she may visit a T-Mobile retail store to complete a Change of Responsibility and have her current account converted from personal to business
T-Mobile is always working to improve its coverage, and we are sorry to hear that Ms*** was having issues with her serviceAs Ms*** can imagine, we cannot guarantee coverage as there are so many factors that can affect the coverage day to dayShould Ms*** continue to have service issues, we ask that she contact us so we can properly assess what can be done to improve her experienceT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Mercedes V***
Executive Response

Revdex.com:
They stated that on November 27th an agent told me that my plan does not qualify for the promo, which is falseBut I was assured by Daniel that they will take care and make sure that in future information mismatch may not be repeatedI accepted the offerI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

August 4, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: ***
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 22, 2017, regarding the above-referenced account. T-Mobile regrets any concern that Ms*** has experienced regarding her equipment purchase. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our retail location Our records reflect that Ms*** activated two Mobile Internet (“MI”) lines of service on July 20, Ms*** was subscribed to the Simple Choice North America MI 2GB rate plan for $plus applicable taxes for lines ending in *** and *** Additionally, our records indicate that on July 20, 2017, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offeringMs*** purchased two Alcatel Tablets for a total purchase price of $250.00, plus applicable taxesMs*** was required to remit a down payment in the amount of $and the balance of $was to be paid over 24-monthly installments at a rate of $per month added to the monthly billing statement Nevertheless, upon speaking with Ms*** on August 1, and in an effort amicably resolve her concerns; T-Mobile has removed the active EIP balance for the Alcatel TabletsIt is important to note that Ms*** is allowed to keep the equipment at with no additional cost to her. Additionally, T-Mobile has also applied a courtesy credit of $for taxes and down payment paid at the time of purchase. Please note this credit resulted in a balance reduction Pursuant to Ms***’s request T-Mobile has cancelled the MI lines ending in *** and ***, effective as of August 1, 2017. In addition to the cancellation T-Mobile has applied a onetime credit of $for the cost of service on her MI lines. Please note the total credit applied to Ms***’s account of $reduced her current balance to $140.18, due August 20, 2017. T-Mobile regrets any inconvenience caused to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Sharon B*** Executive Response

August 4, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt
of your correspondence dated July 27, 2015, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved this matter to Ms*** satisfactionT-Mobile records indicate that on March 31, 2015, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone handset, at a total cost of $649.92, as well as five accessories, including a car charger, a Lifeproof case, an Impact Shield screen protector and two Beats Solo headphones, totaling $EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsBased on her personal credit history at the time of Ms*** purchase, she was not required to make a down payment; however, she agreed to pay the taxes on the full retail price of the handset and accessoriesShe then agreed to a series of monthly installments in the amount of $which appeared on the first bill following the purchase of the device, dated April 21, Upon further investigation, T-Mobile was unable to substantiate that Ms*** was promised any accessories for free as stated in her letter to your officeNevertheless, as a courtesy to Ms*** and in an effort to amicably resolve this matter, T-Mobile has ended the remaining EIP on the five accessoriesPlease note that pursuant to our conversation with Ms*** on July 29, 2015, she understands that her next billing statement, dated August 20, 2015, will include a charge totaling $458.39, as well as a corresponding credit of the same amountIn addition, due to the fact that Ms*** has been billed for the EIP on the billing statements dated April 2015, May 2015, June 2015, and July and had been credited for the accessory EIP’s on May 8, and June 19, 2015, T-Mobile has issued a credit totaling $for the two months of EIP charges in June and JulyPlease note that Ms*** account currently reflects a revised balance of $Please be assured that T-Mobile takes allegations of employee misconduct very seriouslyWe make every effort to be professional and courteous to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’recent visit to our retail locationBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCKayla J*** Executive Response

September 23, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & ***ern Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated September 15, 2015, regarding the above-referenced accountWe regret any inconvenience Mr*** has experienced regarding his refund concernsT-Mobile strives to provide world-class service to all of our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr*** recent contact with our Customer CareAccording to our records, on September 4, 2015, per Mr*** request his account was cancelledOn September 6, 2015, a refund was processed via prepaid debit card in the amount of $for Mr*** depositsOn September 14, 2015, a second refund was processed to Mr*** debit card in the amount of $for the amount of the returned equipment order for a total refund amount of $Mr*** account remains closed with a zero balanceOn September 18, 2015, upon receiving further correspondence directly from Mr***, he has confirmed that the matter has been resolved and that he has no further concernsWe regret any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** ***Very truly yours, T-MOBILE USA, INCBrandon M*** Executive Response

January 3, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”)
is in receipt of your correspondence dated December 27, 2016, regarding the above-referenced accountT-Mobile regrets any concerns Mr*** experienced with our T-Mobile Tuesdays appT-Mobile Tuesdays is our way of giving customers the proper thanking they deserve for being with T-MobileT-Mobile Tuesdays is an app that thanks our customers by providing them with free stuff on a weekly basisEvery week customers will receive three free gifts and the chance to win one of three amazing prices form our Featured Partner of the weekOn December 27, 2016, T-Mobile offered a $Zappos.com promotion code valid for purchases at Zappos.comWe are sorry for any inconvenience redeeming the redemption code for this particular promotionIn an effort to amicably resolve this matter, on January 2, 2017, T-Mobile applied a courtesy credit of $to Mr***’s account for his Zappos! OfferAs of January 2, 2017, Mr***’s account balance is $110.67, which consists of his monthly access charges from November 19, 2016, through December 18, 2016, monthly Equipment Installment Plans (“EIP”), and applicable taxesMr*** accepted this credit as a resolutionT-Mobile regrets any inconvenience to Mr*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLigia M*** Executive Response

April 26, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated April 24, 2016, regarding the above-referenced accountWe are glad to report that upon speaking with Mr*** he confirmed that his concerns have been resolved to his satisfactionT-Mobile is sorry to lose Mr*** as a customer and we regret any concerns he may have regarding T-Mobile’s cancelation procedure and his outstanding balancePlease be assured that we make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’ recent contact with his local T-Mobile retail storeA review of Mr***'s account confirms that he had one mobile internet line active ending in ***Further review confirms that Mr*** last remitted payment to T-Mobile on January 28, 2016, in the amount of $which covered service charges through January 7, It is important to note that T-Mobile has no records of Mr*** contacting our Customer Care team to request the cancelation of his accountIn reviewing our records, T-Mobile first received a request to cancel the remaining lines of service on Mr***’s account on April 12, 2016, when Mr*** contacted T-Mobile and his account was canceled pursuant to his requestAs a courtesy to Mr***, April 12, 2016, T-Mobile issued a credit totaling $for one month of service charges leaving the account with an outstanding balance in the amount of $which consist of monthly service charges for the periods from February 8, 2016, through April 7, It is important to note that as Mr***’s billing cycle run from the 8th of one month to the 7th of the following month, he will receive a final billing statement which will reflect prorated service charges for the periods from April 8, 2016, through April 12, On April 15, 2016, T-Mobile contacted Mr*** to discuss his concernsIn an effort to amicably resolve this matter, T-Mobile offered to credit the account’s outstanding balance in the amount of $96.46, and to follow up with the account once the final billing statement yet to be produced dated May 8, 2016, to credit the prorated service charges for the periods from April 8, 2016, through April 12, 2016, leaving Mr***’s account canceled and with a zero balanceT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCMaggie R*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have received money in my account, thanks bbsSincerely, *** ***

Complaint: ***
As discussed, below are the details to reopen my complaintThe business has not followed through with it's commitment to resolve this matterPlease let me know if this is sufficient evidence or more information is required. Thank you

November 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 3, 2015, regarding the above-referenced accountWe are pleased to advise that we have contacted Ms*** and resolved the matter to her satisfactionT-Mobile regrets any inconvenience Ms*** has experienced regarding her account billing concernsPlease be advised that the services described in Ms***’s letter are services offered by T-Mobile TV, a third-party service provider whose application is loaded on Ms***’s handsetT-Mobile TV is a free and monthly subscription service that provides T-Mobile customers with access to live news and sports events as well as convenient access to primetime TV and children’s programmingAlthough a portion of the services are free, in order to receive the premium services for which Ms*** was billed, she accepted the terms and fees presented on the handsetAdditionally, please be advised that in T-Mobile’s Terms and Conditions, customers are advised that they are required to notify us of any disputed charges within days of T-Mobile providing notice of the chargesIf a customer does not report the dispute within that time frame, they waive their right to dispute the charge(s)Although it is T-Mobile’s position that all of the charges for the monthly subscription are valid, on November 9, 2015, upon speaking to Ms*** and in an effort to amicably resolve the matter, T-Mobile submitted a prepaid debit card in the amount of $to be sent to Ms***Please note that Ms*** can expect to receive her prepaid debit card within business daysPursuant to our above-referenced conversation, Ms***’s matter has been fully resolved and Ms*** has no further concernsMs***’s account remains closed with a zero balanceWe regret any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCBrandon M*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

September 26, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated September 19, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience to Mr*** regarding the Apple iPhone trade up promotionPlease note that starting September 15, 2016, for a limited time, new and existing postpaid customers on the T-Mobile ONE rate plan can get a new ‘iPhone On Us’ (or an iPhone Plus for $120.00) with the traof an eligible iPhone and activation on a 24-month Equipment Installment Plan (“EIP”)By purchasing an iPhone Plus on T-Mobile ONE, Mr*** will receive monthly bill credits in the amount of $making the monthly installment $for the handset and over the next months allowing him to pay a total of $total for the Apple iPhone plus 128gbIf service is canceled prior to the completion of the EIP, the monthly credits will end and the remaining balance on the phone becomes duePlease note that as Mr*** first inquired about taking advantage of the ‘iPhone On Us’ promotion between September 9, 2016, and September 14, 2016, and at this time he was not required to change to T-Mobile ONE to be eligible for the promotionHowever the preorder was eventually placed on September 16, Nevertheless, pursuant to a conversation with Mr*** on September 21, 2016, T-Mobile has agreed to honor the original promotion of not requiring the rate plan to be changedMr*** will be allowed to participate in the promotion and retain his Simple Choice Family planFurthermore, should Mr*** choose to traany other devices to participate in the promo, he would be required to change his plan to the T-Mobile ONE rate plan, which Mr*** has agreed toAgain, T-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJames G*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs it was mention in response that refund credit might take business days to reflect in account and I waiting for thatApart from that looks okay to me
Sincerely,
*** ***

July 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Prepaid NoXXX-XXX-*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated June 29, 2016, regarding the above-referenced accountPlease be advised that T-Mobile has made several attempts to reach Mr*** which have proven unsuccessful, as such we will respond to his concerns below T-Mobile regrets any inconvenience to Mr*** regarding the port in of his numberT-Mobile has reviewed the account and confirmed that on June 4, 2016, the process to port in the mobile number ending in *** was initiated by T-MobileIt is important to note that in order to successfully transfer the line of service, T-Mobile must confirm that the owner of the line gives permission and the information T-Mobile provided is consistent with that of the previous carrier in order to initiate and approve the port inT-Mobile records confirm that the port in request was denied due to the information provided by Mr*** did not match with the information from the previous carrierThis was confirmed when T-Mobile attempted to port the number in on June 4, 2016, June 5, 2016, June 10, 2016, and June 21, Please note that the information was successfully verified on June 23, 2016, and the account was successfully activated on this dateAs a courtesy to Mr*** and in an effort to amicably resolve this matter on July 5, 2016, T-Mobile issued a $credit to Mr***’s account, creating a $credit for Mr*** to use with his pay as you go serviceBased on the above we respectfully decline to take further actionT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJames G*** Executive Response

October 31, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated October 21, regarding the above-referenced accountT-Mobile regrets any billing concerns Ms*** may have experiencedT-Mobile records reflect that Ms*** was sent a billing statement on December 7, 2014, in the amount of $for services from December 8, 2014, through January 7, T-Mobile records indicate that Ms*** cancelled her mobile numbers ending in *** when she ported to another service provide on December 27, Ms***’s billing cycle ran from the 8th of one month to the 7th of the following monthCustomers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Ms*** was billed through January 7, On December 26, 2014, Ms*** remitted payment in the amount of $112.70, however, this payment was returned as unpaidLike other wireless operators and most retailers, T-Mobile assesses a fee if a payment is dishonored or returnedThe fee helps us recover the costs charged by banks when processing such a transaction, our staff’s working of the returned payment and notifying the customer of the matterOn February 7, 2015, Mr*** was sent a bill statement in the amount of $which consisted of the returned payment of $112.70, a returned payment fee of $30.00, and courtesy credits issued in the amount of $for services charged after Ms*** ported to another service providerAs an additional courtesy to Ms***, T-Mobile issued a credit to her account in the amount of $Ms***’s account remains cancelled, and reflects a zero balanceIn addition, T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus relating to this accountPlease note that it may take up to days for the credit report to be updatedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCRonnie A*** Executive Response

January 20, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated January 19, 2017, regarding the above-referenced accountT-Mobile is pleased to inform you that we spoke with Mr*** and he confirmed that his concerns have been resolved to his satisfactionT-Mobile regrets any concerns Mr*** experienced with the September iPhone Trade Up promotionBetween September 9, 2016, and September 25, 2016, new and existing customers who traded in their fully paid off iPhone toward the purchase of a new iPhone were eligible to receive a discount on the new iPhone Customers who traded in an iPhone variant were eligible to receive a $trade in credit and monthly account credits totaling $341.99, for a total discount of $off of an iPhone Customers who traded in an iPhone variant were eligible to receive a trade in credit of $and monthly account credits totaling $for a total discount of $off of an iPhone In order to take advantage of the promotion, customers were required to finance the new iPhone device through the Equipment Installment Plan (“EIP”) and their trade in equipment had to be returned in good condition, with the Find My iPhone feature turned offT-Mobile records confirm that on September 11, 2017, Mr*** purchased an iPhone Plus Rose Gold 128GB for mobile number ending in *** and an iPhone Plus Jet Black 128GB for mobile number ending in ***Mr*** elected to finance each iPhone through EIP wherein he paid a down payment of $plus the taxes on the full cost of the device, and agreed to pay for the remaining balance of each device totaling $in monthly installments of $eachFurther records confirm that Mr*** traded in an iPhone 16GB deviceHowever, there is no record that an iPhone 5s was received as trade in for MrHan’s ordersIn addition, the iPhone which was returned had the Find My iPhone feature activeAs such, Mr*** did not qualify for the promotionNevertheless, in an effort to amicably resolve this issue, T-Mobile ended the EIP loan for the iPhone Plus Jet Black 128GB device, and waived the remaining balance of $Furthermore, T-Mobile applied a $credit to the EIP loan for the iPhone Plus Rose Gold 128GB device, reducing the loan balance to $Additionally, T-Mobile applied a $credit to MrHan’s account, reducing his balance to a credit balance of $Mr*** may verify his balance and the EIP loans by visiting www.T-Mobile.comT-Mobile regrets any inconvenience to MrHanBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

Revdex.com:
Hello ***
I have good news and it is all because of the Revdex.com T-mobile has reached out to me and resolved the issue They made me whole for the Early termination fee and the device reimbursement
Thanks***