T-Mobile Usa Inc

August 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated August 9, 2016, regarding the above-referenced accountWe regret Mr***’s concerns regarding the above-referenced accountOn February 19, 2016, T-Mobile records confirm Mr*** activated the account on T-Mobile’s Simple Choice Family Match Unlimited Talk Text + Data lines Promo rate plan for two lines ending in *** and ***Please be advised that the account was cancelled on April 11, 2016, for non-payment, leaving a final account balance of $As the balance of $remained unpaid, on May 19, 2016, Mr***’s account was referred to a third-party collection agency, Diversified Consultants, Incorporated, and assessed a collection fee of $This fee brought the account balance to $On May 28, 2016, the account was then transferred to T-Mobile’s financial collection teamUpon speaking with Mr***, he indicates never requested the activation of this accountPlease be advised T-Mobile records confirmed no usage was found on the accountIn an effort to amicably resolve Mr***’s concerns, T-Mobile offered to credit the account in full, bringing the account to a zero balanceT-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debtPlease note that it may take up to days for Mr***’s credit report to reflect the changeT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCKimo C*** Executive Response

Complaint: ***Date Sent: 10/10/2:41:PMComplaint: ***I am rejecting this response because:T-Mobile is a complete fraudI made several attempts to reach out to the executive number and extprovided during regular business hours, to no availEnded up leaving messagesT-Mobile repdid reach out on two separate occasions, both after or pm, don't know where they are conducting business from but we work on easter time here and it's not costumery to receive business related calls after hoursOn top of being completely unprofessional they have the nerve to unload the responsibility yet again on the costumer? With regards to the port out date mentioned by T-mobile, that was contingent upon T-Mobile fulfilling their part of the obligation within the same dateOtherwise we were not to act until we received what was oursThat said, it was T-mobile who failed to fulfill its end of the load until the 15th of September, not the 14th or earlier as agreedWe received a card by mail, made sure it was legit and active, and on the 16th of September we were all ported outAgain, T-Mobile created a situation and even held us up until the 16th, and instead of apologies and reparations they unleash on the costumerWe owe absolutely nothing to T-Mobile! T-Mobile owes us reparations for all the wrongful doings, for sabotaging our credit history, having us spend numerous resources and enormous amount of billable time to try and resolve unprofessional messes created by T-mobile who should not call themselves a business and sincerely should be banned from operating in the USA We are prepared to reach out to our State Attorney, and even follow class action against these scammersWe expect: 1- T-Mobile to zero out our account and to permanently delete all of our personal information from all their accounts, 2- Credit Bureau reach out by T-Mobile to report wrongful claims it has made on our behalf and to clear up all credit immediately, 3- Reparations of minimum $450, for wrongful doing, breach of contract, numerous invested hours, emotional distress on a week pregnant women (A fact I mentioned to them as advised by my doctor and it was at no point taken into consideration by T-Mobile who has only been causing intense stress, thus I have been spending the last mo of the pregnancy on the phone with T-mobile trying to fix up their mess) 4- $check/money order to cover the shipping expenses as promised by T-mobile management, we have paid this out of our pocket and expect refund. Sincerely,*** ***

June 27,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 15, 2017, regarding the above-referenced accountT-Mobile is pleased to report that we spoke to Mr*** *** and he confirms that is issues have been resolved to his satisfaction
T-Mobile regrets any inconvenience Mr*** *** has in regards to the billing on his T-Mobile accountT-Mobile’s records indicate that Mr*** *** ported out the line ending in *** and *** on March 19, However, upon further review of Mr*** ***’s account T-Mobile was unable to locate any records indicating that he contacted our Customer Care department to cancel the mobile number ending in ***Therefore Mr*** ***’s account remained active and available to use until May 25, 2017, when the account was canceled pursuant to his requestBased on this information Mr*** *** was billed in accordance to his selected rate plan and features for services through May 25,
In reviewing the account T-Mobile records confirm between January 30, 2017, and March 29, 2017, payments totaling $increased the account balance to a credit of $On February 24, 2017, Mr*** ***’s billing statement was provided reflecting a credit balance of $On March 29, Mr*** *** remitted a payment of $which brought his credit balance to $On April 2, 2017, Mr*** ***’s payment of $which he remitted on February 23, 2017, was returned to T-Mobile as unpaidAs such on April 2, 2017, Mr*** ***’s billing statement was provided reflecting an outstanding balance of $
Payment was not received for the balance of $and therefore the balance was carried forward to the following billing statementOn April 27, 2017, Mr*** ***’s billing statement was provided reflecting an outstanding balance of $Between April 21, and May 20, 2017, credits totaling $were applied toward the account updating the balance to $Since Mr*** *** did not remit payment this balance was carried over to the billing statement which was provided on May 25,
Further records confirm that on June 13, 2017, Mr*** *** remitted a payment of $updating the balance to $Mr*** ***’s account remains canceled with an outstanding balance of $which includes monthly access charges and taxes for services from March 21, 2017, through May 20,
In an effort to amicably to resolve this issue we applied a credit of $toward the accountAs an additional courtesy T-Mobile will follow up on the account after the final billing statement has generated on June 21, 2017, and apply credit to bring any remaining balance to zeroTherefore, Mr*** ***’s account will remain closed with a zero balance
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Nicole C***
Executive Response

August 15, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 1, 2017, regarding the above-referenced account. T-Mobile regrets any concerns that Ms*** has experienced with her account with regards to her final billing statement reflecting different numbers for her handsets. T-Mobile records confirm that on October 26, 2015, Ms*** purchased a Samsung Galaxy SGB Gold handset and was assigned to mobile number ending in ***; however it was being used on mobile number ending in *** with IMEI ending in *** from October 26, through March 11, 2017. On April 30, 2017, the mobile number ending in was cancelled by T-Mobile per request from Ms*** through our Customer Care. The remaining balance for the Samsung Galaxy SGB Gold handset was $ On June 25, 2016, T-Mobile records confirm Ms*** purchased a Samsung Galaxy SEdge GB Silver handset and assigned it to mobile number ending in ***; however it was being used on mobile number ending in with IMEI ending in *** from June 25, through March 11, 2017. On March 12, 2017, T-Mobile records also confirm the mobile number ending in 5131was cancelled by Ms*** when she completed a port out to another service provider. The remaining balance for the Samsung Galaxy SEdge GB Silver handset was $420.00. On the same day T-Mobile records confirm Ms*** also purchased a Samsung Galaxy Note 32GB Black handset assigned to mobile number ending in 2819; however it was being used on line *** with IMEI ending in *** from September 24, through March 11, 2017. On March 12, 2017, T-Mobile records also confirm the mobile number ending in *** was cancelled by Ms*** when she completed a port out to another service provider. The remaining balance for the Samsung Galaxy Note 32GB Black handset was $ Please be advised that upon cancellation of all mobile numbers on the account the remaining balances of these three handsets were billed to the final billing statement dated May 6, 2017. T-Mobile spoke with Ms*** on August 11, 2017, and offered to forward a copy of this letter to her, Ms*** agreed and was satisfied with the resolution we presented to her. T-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Belen L*** Executive Response

Tell us why here
March 10,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile
Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 2, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that she has designated *** *** as an authorized user of the account
T-Mobile regrets to hear of Mr***’s concerns regarding his JUMP! upgradeT-Mobile records confirm that on October 15, 2016, Mr*** participated in T-Mobile’s Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone PlusHe was not required to remit a down payment but did agree to monthly installments of $for his deviceAs part of his JUMP! upgrade he agreed to return his Samsung Note and upon receipt and verification T-Mobile would remove the remaining EIP balance for the Samsung Galaxy Note Regretfully T-Mobile has no record of receiving Mr***’s Samsung Galaxy Note at our warehouse
Nevertheless, in an effort to amicably resolve this matter, on March 3, 2017, T-Mobile applied a credit in the amount of $for the remaining EIP balance associated with the Samsung Galaxy Note Furthermore, T-Mobile applied a credit in the amount of $for the last five monthly installments Mr*** has paid for the deviceMr***’s account now reflects a remaining balance of $for the remainder of the charges reflected on the billing statement dated February 21,
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Zachary S*** Executive Response

December 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated December 14, 2016, regarding the above-referenced accountPlease be advised that T-Mobile has successfully resolved Mr***’s concern to his satisfactionT-Mobile regrets any concern to Mr*** in regards to his replacement experience with Assurant Solutions Inc(“Assurant”), T-Mobile’s provider of Premium Handset Protection (“PHP”)T-Mobile records confirm that on December 1, 2016, Mr*** initiated an insurance claim with Assurant to replace his Samsung Galaxy Note due to manufacturer issuesPlease be advised that when an insurance claim is initiated a deductible in the amount of $is also required for the replacement and the defective handset is to be returned to Assurant’s return centerIt is important to note that replacement handsets are provided by Assurant and T-Mobile does not have access to their handset inventory to determine an accurate ship date for Mr***’s replacementHowever, in an effort to amicably resolve this matter, on December 16, 2016, T-Mobile has shipped Mr*** a like new Samsung Galaxy Note from our own inventory and requested for him to return the non-working handset to T-Mobile’s Executive Response office in which a prepaid return label has been provided with the replacementIn addition, T-Mobile has applied a credit in the amount of $to Mr***’s account to refund him for the deductible he paid to Assurant leaving a balance due of $Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCOscar T*** Executive Response

Complaint: ***I am rejecting this response because the statements made in the response from T-Mobile of 1/are not correct:
1) Contrary to what was stated in the response the payment of $WAS debited to my husbands credit card and is still pending the issuance of a credit from T-Mobile(A copy of the bank statements was sent on 1/at 9: 31am to the e-mail of Ms***);
2) In addition my T-Mobile phone account is now showing a charge of $which was obviously never authorized since the method of payment on the original order was by credit card and the card was in fact debited;
Therefore instead of resolving the issue I have now been charged TWICE for a phone that I do not haveIn addition my account statement now shows a past due balance and threatens disruption of serviceHOW DOES THAT RESOLVE THE ISSUE?
I therefore request that T-Mobile immediately issues a credit for $to my husbands credit card AND cancels the unauthorized charge to my T-Mobile account.
Sincerely,*** ***

May 16,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 12, regarding the above-referenced account
T-Mobile is always working to improve its coverage, and we are sorry to hear that service did not meet Ms***’s needs and that she has cancelled her service with usOur Personal Coverage Check tool, which predicts and approximates service availability down to the street level shows that Ms*** should expect moderate coverageAs Ms*** can imagine, we cannot guarantee coverage as there are so many factors that can affect the coverage day to day
T-Mobile records indicate that Ms*** was subscribed to our T-Mobile ONE plan for two lines of service at a cost of $monthlyThis cost would have been reduced to $monthly had Ms*** enrolled in our Autopay feature which offers a $discount per line of serviceMs*** also subscribed to our optional Premium Handset Protection on her mobile number ending in at a cost of $monthlyFurthermore, Ms*** qualified for and took advantage our Equipment Installment Plan (“EIP”) with the purchase of two LG Aristo handsets at a cost of $and a Samsung Onhandset also at a cost of $Ms*** paid $at signing for each of these devices and agreed to monthly installments of $
However, in an effort to amicably resolve the matter, on May 16, 2017, T-Mobile credited the balance due for services received and EIP charges totaling $Ms*** has made no payment to T-Mobile for service or EIP chargesThe account remains closed with a zero balanceAdditionally, Ms*** may retain the handsets purchased from T-Mobile though the remaining balance was not satisfiedThey have been unlocked from the T-Mobile network and may be used at any carrierT-Mobile would respectfully decline Ms***’ request for additional compensationWe regret any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
David T***
Executive Response

November 17, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated November 8, 2016, regarding the above-referenced accountT-Mobile is pleased to have resolved this matter to Ms***’s satisfactionT-Mobile regrets any concerns that Ms*** may have experienced regarding her serviceMs***’s letter to your office, she indicates that she is not able to use service with her handset in or around her homeUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors and conditions that may interfere with actual service, quality, and availabilityT-Mobile is always working to improve its coverage, and we regret any service issues that Ms*** may have experiencedAlthough the coverage map at www.T-Mobile.com does not guarantee service availability, it predicts and approximates our wireless coverage area outdoors, which may vary from location to location and may change without noticeT-Mobile has verified the address on Ms***’s account and based on the coverage map, confirms that her account address is in a good coverage area with a few known issuesT-Mobile records confirm that on November 1, 2016, T-Mobile filed a Trouble Ticket in regards to the service issuesEngineering recommended a replacement of the deviceOn May 13, 2016, T-Mobile sent Ms*** a 4G LTE Cell Spot Signal BoosterThe T-Mobile Signal Boosters are a group of unique and simple solutions that that improve a customer's in-home coverage, enabling them to make better voice and data connections while in their homeOur Signal Boosters have been found to boost coverage to approximately 3,square feet and on average, triple a customer’s in-home network performanceT-Mobile records confirm that Ms*** returned the device as this did not resolve her issueIf Ms*** continues to experience any difficulties with the service, we request that she provide to Customer Care details of the problem, including the date and time and the area(s) in which it occurred, including the major cross streetsPlease note that this information is critical to our ability to evaluate and troubleshoot service and coverage issuesOnce aware of the situation, T-Mobile can attempt to resolve the issue through network or equipment adjustmentsNevertheless, as we want to ensure that our customers are provided the best experience possible, on November 16, 2016, T-Mobile has offered to replace Ms***’s iPhone with a brand new iPhone 32GB Rose Gold at no costMs*** has agreed and accepted this offer to amicably resolve this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCChris L*** Executive Response

iI I just found that it was a error and I am letting you know that I will not want any of promotion in the future forgive T-Mobile. Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because: I don't agree with this at all I received a letter stating I could return the devices to a store not mail them in and I just received the letter I will rerun them to the store and you can give me another balance due, I will be returning them this week in perfect condition, I see what the final balance is at that time and we'll go from thereI'm soooo disappointed in T-Mobile then you send me a letter stating if I come back you'll waive all cancellation fees you must be kidding
Sincerely,
*** ***

March 29,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** **
Your File No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of
your correspondence dated March 22,
Regretfully, with the information available, T-Mobile is unable to discern the specifics of Mr**’s disputeAs Mr**’s account information was not provided T-Mobile was unable to further investigate his concerns
Please note T-Mobile reached out to Mr** at the contact number provided on his correspondence to your agency but he was unable to provide his account informationWe request that Mr** contact me directly at the number below to discuss this matter when he has his account information available so T-Mobile can further review his concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Zachary S*** Executive Response

August 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated July 31, 2015, regarding the above-referenced accountT-Mobile is pleased to inform you that on this same date, we spoke with Mr*** and he confirmed that his concerns have been resolved to his satisfactionT-Mobile records reflect that Mr*** purchased a Samsung Galaxy Sdevice kit on June 14, By purchasing T-Mobile equipment, our customers receive a one-year Limited Warranty provided by the manufacturer of their deviceDuring the Limited Warranty period, customers are eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange ProgramAlternatively, customers can replace their device through a post-exchange program by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageOur records confirm that MrRodger’s equipment is no longer covered by the Limited WarrantyT-Mobile offers customers who purchase new equipment or exchange equipment under warranty the option to add our Premium Handset Protection (“PHP”) feature within days of the transactionPHP is a service that provides an extended warranty beyond the manufacturer’s Limited WarrantyPHP also includes insurance coverage for accidental damage, loss or theftAny PHP insurance claims require the payment of a deductible for a replacement device, which is based on the device modelThis insurance is administered by *** ***T-Mobile records indicate that Mr*** is not subscribed to PHPAs such, he is not eligible to file an insurance claimNevertheless, in an effort to amicably resolve this matter, T-Mobile filed an in-house claim for Mr*** wherein he agreed to pay a $deductible in order to receive a replacement Samsung Galaxy Sdevice through our Handset Upgrade ProgramT-Mobile records further confirm that Mr*** replacement equipment was delivered to his billing address on August 3, Mr*** is not required to return his non-working Galaxy Sdevice and should consider recycling the deviceT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

February 5, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA
Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 31, 2017, regarding the above-referenced account. T-Mobile regrets that Mr*** experienced concerns with the coverage in and around his home and with his final billing statement. T-Mobile records indicate that Mr***’s account was activated on December 26, with two lines of service and the account was subscribed to our T-Mobile ONE rate plan for $per month for two lines of service. Mr***’s account was billed in advance with our Bill Current system. Mr***’s billing period ran from the 27th of the month through the 26th of the following month and payment was due by the 19th. We regret any coverage issues Ms*** experienced. Unfortunately, T-Mobile is unable to guarantee coverage in all areas. There are several factors and conditions that may interfere with actual service, quality, and availability. Mr*** address of record is located in a good T-Mobile coverage with LTE and LTE bands available and service has been working on the towers that he registered to without issue. Not all handsets will work well in this area due to the type of signal that is available to this location and a customer will need handsets that support the LTE or LTE bands to receive efficient signal at this location T-Mobile records confirm that Mr*** canceled his account on December 29, 2016, when he ported his mobile numbers to another service provider. Pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycle. Accordingly, Mr*** was billed through January 26, 2017. When Mr*** account was cancelled, a $credit was issued to his account for the coverage equipment deposit. Mr***’s final balance totaled $for services billed from December 27, through January 26, 2017. Please be advised that if Mr***’s handsets were not T-Mobile branded handsets, we were not involved in locking his handsets. T-Mobile records do not indicate that we locked the handsets that Mr*** was using as they were not purchased by him from T-Mobile. As a gesture of goodwill, on February 1, 2017, T-Mobile issued credits to Mr***’s account for the final balance. Mr***’s account is closed with a zero balance. T-Mobile appreciates that Mr*** joined T-Mobile although we regret that the service did not meet his needs at this time; we hope we can assist him the future Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Ally Y*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

July 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated July 7, 2016, regarding the above-referenced accountWe are sorry to hear that Mr*** had concerns with our JUMP! On Demand (“JOD”) programOur records confirm that on April 19, 2016, Mr*** elected to trade in his Samsung Galaxy Note handset which was leased on our JOD program, close it out, and lease a new Samsung Galaxy SEdge on JODAt that time Mr*** traded in his Samsung Galaxy Note and the JOD for this handset was closedUpon further review, it appears that Mr***’s concern is with an equipment non-return fee on his most recent billing statement, and not his JOD leaseOn April 11, 2016, Mr*** processed a handset exchange for his non-working Samsung Galaxy Note Mr*** was advised to ship the non-working Samsung Galaxy Note handset back to T-Mobile; however, our records confirm that the device was never receivedAs such, Mr*** was billed a non-return fee in the amount of $on his June 14, 2016, billing statementIt is our position that Mr*** was billed accuratelyNevertheless, in an effort to amicably resolve this matter, on July 8, 2016, T-Mobile issued a credit to Mr***’s account in the amount of $for the non-return feeAfter the bill credit, Mr***’s account reflects a zero balanceT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCTaylor B*** Executive Response

August 4, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated July 29, 2016, regarding the above-referenced accountT-Mobile is delighted to have resolved this matter to Ms*** satisfactionT-Mobile regrets any concerns that Ms*** has experienced regarding her recent accessory purchasesOur records indicate that on May 28, 2016, Ms*** visited a T-Mobile retail location and utilized T-Mobile Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Note handset, as well as three accessories, including a Samsung Wireless Charger, Beats Powerbeats, and a Samsung Note OtterboxPlease note that Ms*** was not required to remit any down payment, but was asked to pay taxes up front, and agree to monthly installments of $for the handset and $for the accessoriesUpon receipt of this correspondence, T-Mobile contacted Ms*** to discuss this matter, and Ms*** indicated that she has been given the opportunity to return the three accessories outside of the 14-day return period, and she had since returned the accessories and was currently awaiting credit for the itemsPlease note that T-Mobile confirmed the return of Ms*** accessories, and issued a credit to her account in the amount of $for the previously billed accessory payments and taxes paid at time of purchase, as well as removing the remaining EIP balances for the accessoriesMs*** accepted this offer as resolution in full to her concernsWe sincerely regret any inconvenience to Ms*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCKayla J*** Executive Response

April 7,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 31, 2017, regarding the above-referenced accountWe are pleased to report that upon speaking with Ms***, she confirmed that this matter was resolved to her satisfaction
T-Mobile regrets Ms***’s concerns regarding her above-referenced accountUpon speaking with Ms***, she confirmed that her concerns were specific to the international data roaming charges assessed on her most recent billing statementOur records confirm that on January 17, 2017, Ms*** requested to reduce the monthly cost of her Mobile Internet (“MI”) line of service ending in Accordingly, T-Mobile agreed to change Ms*** to the $MI On Demand rate plan which receives a $monthly discount as the account is active with a voice line of service
Review of the account confirms that the most recent billing statement dated March 10, included international roaming data access charges totaling $for the MI line of service ending in while in use in CanadaIt is T-Mobile’s position that the international roaming data access charges are valid and owed
However, as a one-time courtesy and in an effort to amicably resolve this matter, T-Mobile agreed to waive the $assessed international roaming data access charges which has left Ms***’s account with an $credit balancePursuant to Ms***’s request, the rate plan for the MI line of service ending in was changed to the $Simple Choice North America MI 2GB rate plan which includes data roaming in CanadaPlease note that Ms*** will continue to receive a $discount for her mobile number ending in T-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Alberto V*** Executive Response

May 4,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 24, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience to Ms*** regarding our Carrier Freedom promotion, her refund request and the final balance on her T-Mobile accountWe likewise regret losing Ms*** as a T-Mobile customer
Please be advised that with Carrier Freedom, consumers can get reimbursed for their current carrier's cancellation costs, up to $per line, as a combination of tracredits and a prepaid debit card when they switch to T-Mobile and trade in their devicesAs can be expected, there are several requirements must be met in order to be approved for this offer
Our records reflect that on January 5, 2017, Ms*** activated her account and took advantage of the JUMP! On Demand lease program (“JOD”) by obtaining four iPhone gigabytes (“GB”) devices which required a capital cost reduction payment of $including taxesRegretfully, on January 30, 2017, the account was canceled
Upon receipt of Ms***’s correspondence from your office, we confirmed that on February 14, 2017, the above mentioned iPhone devices were returned to T-Mobile and their associated JOD lease were closed and creditedHowever, any recurring monthly charge billed on the account through service cancellation remained valid and owed
The final revised billing statement on the account dated April 7, 2017, had a balance of $which consisted of monthly recurring charges, applicable taxes and fees billed from January 5, 2017, through January 30,
In an effort to amicably resolve this matter, on April 29, 2017, a refund in the amount of $for the capital cost reduction payment was approved by T-Mobile to the original purchase methodPlease allow up to five business days for the funds to reflect on Ms***’s original payment methodAdditionally, T-Mobile issued a credit of $for the final balance on the account, leaving the account closed with a zero balanceFurthermore, T-Mobile removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debtPlease note that it may take up to days for Ms*** credit report to reflect the change
Upon speaking with Ms*** on May 3, 2017, she stated that the refund amount needed to be $Therefore, T-Mobile requested that Ms*** provided an unaltered copy of the credit card billing statement reflecting the amount being withdraw for the capital cost reduction paymentMs*** may email the requested to Aika.A***@T-Mobile.com or fax to 505-998-Upon receipt, T-Mobile will review the documentation and if applicable, provide Ms*** a refund for the difference
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Aika A***
Executive Response