T-Mobile Usa Inc

Tell us why here... February 22, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** T-Mobile Account Name: *** *** Your File No*** T-Mobile Account
No***To Whom It May Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 12, 2018, regarding the above-referenced account. Please be advised that the account holder of record is listed under the business name *** ***, and that is *** *** is the owner of the account. T-Mobile regrets any inconvenience Mr*** may have experienced in regards to the billing for his account. T-Mobile records indicate that Mr*** is currently enrolled in the Business Simple Choice Unlimited Talk, Text, and Data rate plan for five lines of service for $plus applicable taxes monthly. The sixth line of service on Mr***’s account is billed at $per month plus applicable taxes. The sixth line is also discounted $each month under the This One’s on Us free additional line promotion. T-Mobile records indicate that Mr*** has agreed to the following Equipment Installment Plans (EIP):• On September 25, 2017, an Apple iPhone Plus 64GB device in Gold was financed with a down payment of $and monthly installments of $29.17. • On November 22, 2017, an Apple iPhone Plus 64GB device in Gray was financed with a down payment of $and monthly installments of $30.00.Mr***’s estimated monthly charges including his rate plan, applicable taxes, monthly EIP payments, and the This One on Us promotion, are $183.49. It is important to note this does not include any additional usage charges or fees.Review of the account confirms that the statement dated February 5, 2018, included international charges totaling $6.00. Additionally, due to an inadvertent system issue, Mr*** was charged $for the discount he receives on his sixth line of service under the This One’s on Us promotion. As such, the billing statement posted to the account in the amount of $224.94. Upon speaking with Mr*** on February 13, 2018, we reviewed the above listed monthly charges and his monthly estimated total excluding any additional charges. In an effort to resolve this matter, a $credit was placed on Mr***’s account to offset the system issue. The account currently reflects a balance of $194.94. T-Mobile regrets any inconvenience.Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Jessica G***Executive Response

February 11, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated February 4, 2016, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved this matter to Mr*** satisfactionT-Mobile’s Carrier Freedom offer allows consumers who were previously held back by expensive Equipment Installment Plan (“EIP”) balances, and Early Termination Fees (“ETF”), the opportunity to come to T-Mobile for a better dealUnder the terms of this program, T-Mobile will reimburse consumers’ remaining EIP balance up to $per device traded in, and $per ETF, at the time of activation for up to lines of serviceTo be eligible for this offer, consumers must activate a Simple Choice postpaid rate plan, and at the time of activation, they must potheir current mobile number, traa device that is identifiable as being on EIP with their previous provider and is in good working condition, and purchase a new T-Mobile device at either full cost or on T-Mobile’s EIPT-Mobile confirms that Mr*** purchased four Apple iPhone 5C handsets on a T-Mobile EIPUpon review of Mr*** final billing statement from his previous service provider, T-Mobile confirms $in ETF’s assessedMr*** was provided a $reimbursement card for the ETF’sThere were not any EIP balances viewable for Mr*** three Apple iPhone handsets or his Apple iPhone 4S handset, on the final billing statement providedMr*** did provide a United Parcel Service tracking number indicating a delivery to T-Mobile’s National Return Center on October 29, Mr*** canceled three of his mobile numbers on December 6, 2015, when the numbers were ported to a new service providerOn December 9, 2015, the fourth mobile number was canceled manually, at Mr*** requestThe final balance of $includes monthly recurring charges, T-Mobile EIP charges and applicable taxes dating to the December 5, 2015, billing statementIn an effort to resolve this matter amicably, T-Mobile has agreed to credit the $853.27, balance in fullThe canceled account reflects a zero balanceT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCPancho Q* Executive Response

January 10, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 6, 2017, regarding the above-referenced accountPlease be advised *** *** is an authorized user on the business account *** *** *** T-Mobile is happy to report we have resolved this matter to Mr***’s satisfactionT-Mobile sincerely regrets any concerns Mr*** has experienced regarding T-Mobile’s Black Friday Apple promotionAs part of the promotion From November 24, 2016, to November 27, 2016, eligible customers who have T-Mobile ONE rate plan or a qualifying Simple Choice Unlimited with unlimited data rate plan and trada qualifying fully own Apple, Samsung, or LG phone from any carrier could get the iPhone 7, iPhone Plus, iPhone 6s, or iPhone 6s Plus for freeT-Mobile records confirm that Mr*** purchased an Apple iPhone on November 27, 2016, when he participated in T-Mobile’s equipment installment plan (“EIP”) offeringMr*** was not required to remit a down payment but did agree to monthly installments of $T-Mobile records confirm Mr*** traded in a Samsung Galaxy Sdevice at the time of purchase and received a credit in the amount of $for the device traup frontRegretfully, as Mr*** did not have a qualifying data feature he did not qualify to receive the promotional credit for the equipment making the Apple iPhone device freeNevertheless, in an effort to amicably resolve this matter, on January 9, 2017, T-Mobile applied a credit in the amount of $531.99, which is the cumulative total of the promotional credit Mr*** would have received as part of the Black Friday iPhone promotion, directly toward the remaining EIP balance for the deviceMr***’s device balance now reflects a remaining EIP balance owed of $for the deviceUpon speaking with Mr*** he accepted this as resolution to his concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCZachary S*** Executive Response

Complaint: ***
I am rejecting this response because:I have went to my local T-Mobile store and was told that the new towers in my area don't support my phone the "Iphone Plus" this would have been nice to be notified about instead of me throwing away money every month so at this point I'd either ask for a Iphone that does support the new T-Mobile towers or a refund for at least half the year and I'll go to a different network that still does support my Iphone
Sincerely,
Toney * ***

October 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon, & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 23, 2017, regarding the above-referenced account. T-Mobile regrets any concerns Ms*** may have regarding her accountPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms***’ recent contact with our Customer Care T-Mobile records confirm that on October 15, 2017, Ms*** activated a second line of service on the account. At the time of the activation, Ms*** subscribed to the T-Mobile ONE rate plan, which for $130.00, provides the first two lines with unlimited talk, text and data. Please note that mobile number ending with was subscribed to the Premium Device Protection (PDP) Plus feature for a monthly cost of $12.00. In addition, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone 64GB Gold handset T-Mobile records confirm that upon Ms*** contacting Customer Care on October 18, 2017, she stated never authorizing the above mentioned rate plan change. Therefore, the rate plan was switched back to the individual Simple Choice North America Unlimited Talk, Text and 2GB Data for $plus tax on each line of service. In addition, T-Mobile records confirm that Ms*** has subscribed to the Simple Choice North America Unlimited Talk, Text and 2GB of Data family rate plan for a monthly cost of $a month. However, please note that this rate plan is future dated to take effect as of November 19, In an effort to amicably resolve this matter, on October 24, 2017, T-Mobile issued a credit of $to adjust the account for pro-rated charges due to the rate plan changes. This credit reduced Ms*** account balance to $due on November 11, 2017. It must be noted that going forward Ms*** monthly statements estimate to be around $plus taxesThis balance includes the monthly service charges and EIP. T-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Mercedes V*** Executive Response

August 24, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: Mara *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated August 16, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms*** which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letterT-Mobile regrets any account security concerns Ms*** experienced as well as concerns regarding her final billing statementT-Mobile records indicate that on June 29, 2016, our Risk Assessment Team was alerted of a System Identifying Module (“SIM”) card change for the line ending in ***A block was placed on the new SIM card and the SIM card was changed back to the original SIM card being used on mobile number ending in ***A block was also placed on Ms***’s MyT-Mobile.com online account to prevent any further changes being made via that online tool as wellIn addition, special instructions were placed on Mr***’s account that no changes are to be made unless Ms*** is contacted on the number ending in ***Our Risk Assessment Team will follow up to credit all charges associated with the SIM card changeMs*** canceled her account on July 23, 2016, when she ported her mobile numbers to another service providerMs***’s billing cycle ran from the 7th of one month to the 6th of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Ms*** was billed through August 6, Our records indicate that Ms***’s final billing statement dated August 6, 2016, reflected a balance of $which was comprised of monthly recurring charges for the bill cycle of July 7, 2016, through August 6, 2016, international toll charges in the amount of $and applicable taxesOn August 10, 2016, we applied a credit of $for the international toll charges incurred due to the invalid SIM card change which left a balance owing of $for the monthly recurring charges for the bill cycle of July 7, 2016, through August 6, In an effort to amicably resolve this matter, T-Mobile issued a credit to the account in the amount of $for the monthly charges incurred from July 7, 2016, through August 6, Please note that Ms***’s account remains cancelled with a zero balanceT-Mobile regrets any inconvenience to Ms*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCAmor M*** Executive Response

Complaint: ***
I am rejecting this response because:While I did authorize Auto pay for my prepaid service initially, I called to have it closed and stopped the same day I returned the device, and the customer service rep confirmed thisSo, the payment made on Janauary 22, WAS NOT AUTHORIZED and was WRONGFULLY taken from my account, which has not been refunded to this day.The only terms that were agreed upon for prepaid service were agreed in store and I have the store reps signature and name printed on my receipt saying I would be fully refunded if returnedAs this was my first time using a prepaid service with T-Mobile myself, I believed the information given to me by the store rep, which was later revoked after I made the purchase.The credit that wad put on to my postpaid account includes money that was wrongfully taken from me and money I have a store rep signature saying I could have refunded if returned.I do not and have not agreed that I have been fully recoveredI certainly have not been compensated for the 6+hours I wasted in store and over an hour I spent being passed around rather than being transferred to a manager as I asked.Thank you for apply the money taken from me to my post paid account, but this, I do not consider recovery. Thank you *** ***
Sincerely,
*** ***

I read the email from Chris P*** stating that I needed to fax the information to her ;the last bill from *** wirelessI faxed the bill to her I have a copy stating that I did fax it to the number she gave me and I don't understand why she never returned my callsI can faxed that bill again but I have to make sure that she's going to be there and she has to call me back to tell me that she received it , because I called her to ask her if she received the fax she never picked up I left a message she never called me back

September 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 28, 2017, regarding the above-referenced account. Please be advised that we have made attempts to contact Ms***, which have proven unsuccessful. As such, T-Mobile will make every effort to address Ms***’s concerns within this letter T-Mobile regrets any concerns Ms*** experienced regarding her account. Our records confirm that Ms*** activated her account on April 18, 2017, with the line of service ending in ***. This number was changed to the number ending in ***, however, as of August 8, 2017. Ms***’s line of service was subscribed to our T-Mobile ONE rate plan at $monthly, as well as handset protection at $monthly. On May 5, 2017, Ms*** used our Equipment Installment Plan (“EIP”) program to purchase a Samsung Galaxy SPlus handset and accessories. Ms*** remitted a down payment in the amount of $130.00, and agreed to monthly installments in the amount of $32.92. Please note that if a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statement. This information is disclosed within the EIP agreement provided at the time of purchase In Ms***’s correspondence, she indicated that her account was accessed without her authorization after she contacted Customer Care to report the device as lost or stolen, and to suspend the service. Our records confirm that on May 27, 2017, Ms*** suspended her line of service as lost or stolen. At that time, Ms*** added a security password to her account. On June 7, 2017, Customer Care was contacted to restore the service to the line of service, and upon verification of the security password, the service was restored. The account had a past-due balance owed at that time in the amount of $147.93. Due to the past-due balance, on June 19, 2017, T-Mobile suspended the account’s ability to place outbound calls. A payment in the amount of $was remitted on June 20, 2017, restoring the service. On July 8, 2017, Ms*** contacted Customer Care, and the line was once again suspended as lost or stolen. However, on July 9, 2017, the account security password was verified, and the service was restored. On August 8, 2017, our records confirm that Ms*** contacted Customer Care, and cancelled the account. Please note that on August 8, 2017, upon verification of the account password, the account was restored, and the mobile number changed to end in ***. On August 14, 2017, Ms*** once again contacted customer care, and cancelled the account. As there was an active EIP at the time of cancellation, the remaining balance was assessed to the final billing statement. Ms***’s final billing statement was dated August 20, 2017, and reflected a final balance of $888.53. This balance included past-due charges of $205.85, and new charges of $for prorated monthly access charges, the remaining EIP balance, and applicable taxes Please note that upon receipt of Ms***’s correspondence, our Fraud Team investigated her account. Upon review of the account, it was determined that the account was not accessed fraudulently, and we have determined that this is a domestic issue. In an effort to amicably resolve Ms***’s concerns, on September 5, 2017, T-Mobile issued a credit to her account in the amount of $888.53, for the balance owed. Ms***’s account remains closed with a zero balance. T-Mobile regrets any inconvenience Ms*** may have experienced Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Chris P*** Executive Response

October 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 6, 2015, regarding the above-referenced accountPlease note that upon speaking to *** *** on October 13, 2015, she advised T-Mobile that she filed the above noted correspondence on *** ***’s behalfThe account holder of record is *** ***, and he has designated Ms*** as an authorized user of the accountTherefore, T-Mobile has discussed the matter with Ms*** directlyT-Mobile regrets to hear of Ms***’s concerns regarding the Handset Exchange ProgramOur records confirm that on October 2, 2015, Ms*** contacted Customer Care regarding handset issuesAt that time, Ms*** completed an order to have a replacement handset sent to her via the Handset Exchange ProgramHowever the replacement handset was listed as backorderedPlease note, shipping information provided to customers at the time an exchange is processed is always approximate, and handset orders may be subject to backorder or delivery delays based on the available supplyAdditionally, at the time a handset order is processed, a Customer Care representative may not be able to disclose the backorder status of the handset as it is determined through the order fulfillment department at the T-Mobile National Return Center (“NRC”)Once the NRC has determined the handset is on backorder, it will be reflected in the ordering systemPlease be assured that T-Mobile strives to process handset upgrades and exchanges in a timely fashion and appreciates Ms***’s feedback regarding her recent handset experienceUpon our review of *** tracking number ***, Ms***’s replacement handset was delivered on October 8, Pursuant to our above-referenced conversation with Ms***, the matter has been resolvedWe regret any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCBrandon M*** Executive Response

March 10, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA
Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 28, 2017, regarding the above-referenced account. We are pleased to report that we have resolved Ms*** concerns to her satisfaction We regret to hear that Ms*** had any concerns regarding her final balanceT-Mobile has reviewed the account and confirmed that mobile numbers ending in *** and *** were transferred to another service provider on January 20, 2017. The arrangement to transfer the line of service was made directly with Ms***’s new wireless service provider and not with T-Mobile. In fact, T-Mobile’s only involvement in this transaction was to cancel the line of service after Ms***’s new wireless service provider took control of it. In reviewing our records, T-Mobile first received a request to cancel the remaining lines of service on Ms***’s account on January 27, 2017, when Ms*** contacted T-MobileAs such, her number ending *** was scheduled for cancelation on February 8, 2017, the last day of her bill cyclePlease note that pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycle. Accordingly, Ms*** was billed through February 8, 2017, for all three lines of serviceThis left Ms***’s account closed with a balance of $consisting of monthly access charges and Equipment Installment Plan (“EIP”) payments from December 9, 2017, through February 8, It is important to note that if a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statement. This information is disclosed within the EIP agreement provided at the time of purchase. T-Mobile records indicate that Ms*** agreed to an EIP for the mobile number ending in *** and *** on June 8, 2016, with the purchase of an Apple iPad Mini and Apple iPhone 6s PlusMs*** also agreed to an EIP for mobile number ending *** with a purchase of an Apple iPhone 6s on June 10, When the account was canceled on February 8, 2017, the remaining EIP balance of $1,was accelerated and posted to the final billing statement dated March 8, 2017. It is T-Mobile's position that the remaining EIP balance is valid and owed Nevertheless, an in effort to amicably resolve her concerns, as a courtesy, T-Mobile has issued a credit for $for the monthly access charges from January 27, 2017, through February 8, 2017, plus the late feePlease note that this leaves Ms***’s account closed with a final balance of $1,and her final bill reflecting that her lines are ‘cancelled’ to provide her new service provider Please note that on March 10, 2017, T-Mobile contacted Ms*** and presented this offer as resolution to their concerns which she has accepted and considers this matter resolved to her satisfaction Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Christina S*** Executive Response

June 14,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** Your File No*** T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 2, 2017, regarding the above-referenced accountPlease be advised that we have made attempts to contact Mr***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Mr***’s concerns within this letter
T-Mobile regrets any concerns Mr*** has in regards to his tablet promotion and appreciates being given the opportunity to address his concernsT-Mobile records indicate that on October 31, 2015, Mr*** activated a data line ending in *** under the North America Mobile Internet (“MI”) 5GB Data Match and purchased a Samsung T357T Tab A Tablet in grayPlease note that Mr*** was not required to remit a down payment for the tablet but agreed to a series of 24-monthly installments in the amount of $per month
At the time of purchase T-Mobile was running a promotion called the Samsung Tablet On Us BundleThis promotion required customers to purchase a tablet on T-Mobile’s Equipment Installment Plan (“EIP”) and sign up for a data plan that included over GB of high speed data in order to receive monthly EIP bill credits in the amount of $thus making the tablet freePlease note that to remain eligible the MI line and EIP would have to remain active
On March 6, 2017, Mr*** elected to cancel his voice line when the mobile number ending in was ported to a different service providerRegrettably, due to an inadvertent error the promotional EIP bill credits were discontinued
In an effort to amicably resolve this issue, on June 5, 2017, T-Mobile has absolved Mr*** of the remaining EIP and issued a one-time credit to the account in the amount of $consisting of the previous two monthsAt this time Mr***’s MI mobile number ending in *** remains activeShould Mr*** no longer require services on the MI line he may contact Customer Care at 800-937-*** to request the cancellation of his MI numberT-Mobile regrets any inconvenience this matter has causedMr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Felicia P***
Executive Response

September 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 18, 2017, regarding the above-referenced account. T-Mobile regrets any billing concerns Mr*** has in regard to his account and we appreciate the opportunity to address his concerns. Please be advised that although T-Mobile does not report information directly to any of the credit bureaus, the third party collection agencies to which accounts are assigned to, mayThe account may be reported to the credit bureau while a balance remains outstandingIt is T-Mobile’s position that the balance of $is valid and owed Upon speaking with Mr*** on September 22, 2017, T-Mobile offered to adjust the balance accordingly if Mr*** could provide a receipt that the handset in his correspondence to your office was paid in full at the time of purchase. Please note that Mr*** stated he did not have a receipt indicating he paid for the handset in full. As such, Mr*** was referred to Enhanced Resource Centers where his account currently resides and whom may be contacted directly at 800-501-in order to make arrangements for payments. Should Mr*** have any questions regarding his account or the information provided above, he may contact me at the number listed below. T-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Carlos T*** Executive Response Tell us why here

April 10,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 2, 2017, regarding the above-referenced accountT-Mobile is pleased to advise that we have contacted Mr*** and resolved the matter to his satisfaction
T-Mobile regrets any concerns Mr*** has experienced regarding additional payments made toward his Equipment Installment Plans ("EIPs")Our records confirm that, on March 25, 2017, Mr*** remitted a payment in the amount of $for the remaining EIP balance on his two iPhone Plus handsets, an iPhone 6S handset, a screen protector, and a protective case
Please note that when a customer initiates an EIP payoff and remits an additional payment toward their EIP, the payment is posted to the account which immediately impacts the account balance while the associated charge to close the EIP does not appear until the end of the billing cycleAs such, if there is a balance owed on the account at the time of EIP payment, it will be applied to that open balance
Records confirm that at the time Mr*** remitted his EIP payment, he had a balance owed of $Please note that $was considered past due from the billing statement dated February 9, Mr*** was assessed charges in the amount of $for monthly access charges, monthly EIP installments, as well as applicable taxes, and fees from the billing statement dated March 9, Please be advised that the charge for the EIP payoff of the above-referenced equipment will be assessed to his forthcoming billing statement which will be generated on or around April 9, As such, it is T-Mobile’s position that the charges are valid and owed
Nevertheless, in an effort to amicably resolve the matter, upon speaking to Mr***, on April 7, 2017, T-Mobile offered to apply a one-time credit in the amount of $toward Mr***’s account for half of his balance of $Mr***’s account remains active with a credit balance of $Pursuant to our conversation, Mr*** accepted our offer as a full resolution of the matterT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Brandon M***
Executive Response

October 5, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 29, 2015, regarding the above-referenced accountT-Mobile regrets any inconvenience to Ms*** in regards to the Carrier Freedom program mentioned in our letter dated September 25, On September 29, 2015, T-Mobile received Ms***’s final *** billAs such, T-Mobile is now able to manually process Ms***’s refundIn an effort to resolve Ms***’s concerns, T-Mobile has issued a prepaid Visa debit card in the amount of $for a device trade-in, cancellation fees and an accelerated equipment balance from her previous carrierMs*** should expect to receive her refund card within seven to ten business daysPlease be advised that Ms*** has accepted this as resolution to her concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCTy R*** Executive Response

June 23,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 10, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience Ms*** encountered in regards to her accountT-Mobile records confirm that, on April 13, 2017, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a new Samsung JdeviceAt the time of Ms***’s purchase, she was asked to make a down payment of $153.99, pay the taxes on the full retail price, and agree to a series of 24-monthly installments of $
Please note that due to an administrative error, on April 13, 2017, a second handset order for a Samsung Jdevice was created and billed in full to the account in the amount of $218.54, which was reflected on the following billing statementMs***’ billing statement dated May 15, 2017, carried a total balance due of $The balance consisted of monthly service, the above mentioned equipment charges, applicable taxes and feesMs***’ statement balance was due in full by June 7,
T-Mobile records confirm that as of April 13, 2017, Ms*** is subscribed to the T-Mobile One All In Unlimited Talk, Text, and Data, promotional rate plan, which for $110.00, provides the first two lines with unlimited talk, text and data at up to 4G/LTE speeds depending on device capabilityPlease note that if the account is enrolled in AutoPay, each line is eligible to receive a $discount, so long as the AutoPay feature remains activeAutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored payment method supplied by the customer
Our records confirm that Ms***’ account was enrolled in AutoPay on April 13, As Ms*** authorized AutoPay, T-Mobile was authorized to automatically deduct payments from the credit card providedAccordingly, on June 5, 2017, a payment in the amount of $posted to Ms*** accountT-Mobile records further confirm that Ms*** disputed the payment made on June 5, 2017, with her financial institution and $was charged back to the T-Mobile account on June 7,
However, upon speaking with Ms***, on June 15, 2017, T-Mobile applied a credit in the amount of $for the Samsung Jthat was billed in full to the accountThe credit that was applied reduced the account balance to a $balanceFurthermore, in regards to the overdraft fees Ms*** states she incurred, T-Mobile requires an unaltered copy of Ms*** bank statement within day from the date of this letterMs*** may provide the unaltered copy of her bank statement outlining the overdraft fees to ***@T-Mobile.com
Ms*** also confirmed that her Social Security Number was correctly updated upon visiting a T-Mobile retail store with proper documentationPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our retail location and Customer Care teamT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Abigail ***-R***
Executive Response

August 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of a letter dated August 1, 2017, regarding the above-referenced account number. Please be advised that T-Mobile records indicate the account holder of record is *** ***, and that he has designated *** *** as an authorized user of the account T-Mobile regrets any inconvenience to Ms*** regrading her recent contact with Assurant Solutions IncUpon review, T-Mobile has confirmed that this is not a T-Mobile complainant but an Assurant Solutions Inc(“Assurant”) complaint as Ms*** conveyed in her correspondence to your office. As such, we respectfully request that you forward this correspondence to Assurant for investigation and response Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Maggie R*** Executive Response

June 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt
of your correspondence dated June 2, 2016, regarding the above-referenced accountT-Mobile regrets any issues Mr*** may have experience with his service availabilityPlease be advised that on June 3, 2016, T-Mobile contacted Mr*** at the contact number he provided in the correspondence to your officeAt that time Mr*** advised us that he had not filed a complaint with your officesIf Mr*** has any concerns, T-Mobile would like the opportunity to speak with Mr*** and work toward an amicable resolutionWe request that Mr*** contact me directly at the number below to discuss this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCMaggie R*** Executive Response

August 24,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 8, 2017, regarding the above-referenced account
We regret any concerns Ms*** has experienced recently regarding the billing on her T-Mobile accountMs***’s account has two lines of service under our promotional taxes included T-Mobile ONE All In for $per month for two lines of serviceAdditionally Ms*** is subscribed to the optional JUMP! with PHP feature for $per month, per line of serviceTherefore Ms***’s monthly services charges are $per monthMs*** also has four active Equipment Installment Plans (“EIPs”) for a handset and accessories that were purchased and are billed out monthly at $per monthWith the EIPs, Ms***’s billing statement should reflect $per month
Upon further review our records indicate that Ms***’s account has carried a past due balance dating back to the December 8, billing statement, which has caused Ms***’s monthly billing statements to be higher than expectedT-Mobile has reviewed the last six months of Ms***’s account and we found that Ms***’s account has been suspended three timesIt should be noted that if the account is suspended, once reinstated customers are assessed a $restore from suspend fee per line of service, along with late fees and applicable taxesAs Ms***’s account has been suspended and resumed she has been assessed restore from suspend fees on three occasions along with monthly late fees and associated taxes
Furthermore on July 25, 2017, Ms*** made a payment of $134.77, which was subsequently returned unpaid and she was assessed a returned payment fee of $On August 14, 2017, T-Mobile applied courtesy credits of $for valid restore fees and late fees which reduced Ms***’s balance to $389.22, of which $is past dueT-Mobile has determined Ms*** is being billed accurately and no further compensation is warranted
Finally, Ms*** has a pending payment arrangement in which $will be drafted from her credit card on August 24, 2017, and once processed and posted will reduce the outstanding balance owed to T-MobileWe encourage Ms*** to log in to her account at www.T-Mobile.com where she can view and manage her billing statements and payments and set up payment arrangementsMs*** can also dial #225# and ‘send’ from her T-Mobile handset to check on her balance due along with the last payment that posted to her account
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Lauren L***
Executive Response

January 10, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 1, 2017, regarding the above-referenced accountPlease note that Mr*** is listed on Mr***’s account as an authorized user and is able to discuss account detailsT-Mobile strives to provide all our customers with a world class experience and we regret any inconveniences Mr*** may have encounteredT-Mobile appreciates the feedback Mr*** has provided as it allows us to take the necessary steps to improve future customer experiencesBeginning on November 18, and ending on November 22, 2016, T-Mobile offered the Friends and Family Lines On Us promotionDuring this period, customers who had or activated two voice lines on the T-Mobile ONE rate plan or an eligible Simple Choice rate plan were able get up to two additional lines for freeCustomers will get monthly bill credits for the cost of up to two lines activated during the promotional window for the lifetime of the lines; please note the account must meet the necessary requirements including a minimum of two active voice lines and remaining subscribed to a qualifying rate planThis promotional offer is not able to be combined with additional promotions and there is a limit of two free lines per accountBill credits will be applied within two billing cycles of activation and are retroactive; i.eif credit is not applied on the first bill, two credits will appear on the second billMr***’s T-Mobile account is subscribed to an eligible Simple Choice rate plan and at the start of the promotional period, had a total of five active voice lines making it eligible for the offerOn November 22, 2016, two orders were placed to activate a new voice line as well as a new mobile internet linePlease note that the lines were activated on November 27, and November 28, which is outside the promotional period and therefore the lines are not eligibleNevertheless, in order to provide Mr*** with a truly Un-Carrier experience, T-Mobile has taken the necessary steps to enroll the account in the offerThe account billing cycles begins on the 28th of each month and therefore these lines were activated fewer than two billing cycles ago, so it is still within the standard timeframe for the credits to begin to appearTo add an even more improved experience, T-Mobile has applied a temporary adjustment of $to the account which is equivalent to approximately three months of promotional creditsPlease note that the $credit is a lump sum and has immediately impacted the account balance resulting in a revised balance of $It is Mr***’s responsibility to ensure he makes his monthly payments in full, which average approximately $per month, in order to avoid unexpected monthly balancesT-Mobile will revisit Mr***’s account after March 28, to confirm the promotional credits have been applied and the $temporary adjustment will be reversed at that timeBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLiana G*** Executive Response