T-Mobile Usa Inc

Tell us why here... February 5, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No***To Whom It May Concern:T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated January 27, regarding the above-referenced file number.We regret any inconvenience regarding *** ***’s above file numberIn May 2017, T-Mobile confirmed the migration of Walmart Family Mobile accounts from T-Mobile to TracFone. T-Mobile no longer has access to view Walmart Family Mobile account recordsShould *** *** have any account related questions, we respectfully request he contact TracFone at 1-877-440-9758.Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours,T-MOBILE USA, INC.Rochelle M***Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for facilitating this issue on my behalf.Sincerely, *** ***

Tell us why here... February 22, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: B*** *** T-Mobile Authorized User: *** *** Your File No*** T-Mobile Account
No928551137To Whom It May Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 9, 2018, regarding the above-referenced account. Please be advised that T-Mobile records reflect that the Account Holder of record is *** *** and that *** *** has been designated as an Authorized User of the account. T-Mobile has been unsuccessful in reaching Mr*** and as such we will make every effort to address their concerns within this letter. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr***’ contact with our Customer Care and Retail LocationT-Mobile records indicate that on April 15, 2017, Mr*** qualified for and took advantage of our JUMP! On Demand program (“JOD”) offering with the leasing option of a Samsung Galaxy Shandset for use on his mobile number ending 4649. JOD is a leasing option that allows eligible customers to obtain handsets with a low initial out of pocket cost, known as a Capital Cost Reduction (“CCR”), and by agreeing to pay a partial balance of the device in installments. Should the customer choose to retain the device at the end of the months they are provided with a lease Purchase Option Price (“POP”) to own the device; the POP amount is disclosed at the time of lease signing. Please be advised that Mr*** was not required to remit a CCR; however, he agreed to a series of monthly payments in the amount of $33.00. It should also be noted that Mr*** agreed to a POP in the amount of $to obtain ownership of his handset at the end of his lease term.By leasing T-Mobile equipment, Mr*** received a one-year Limited Warranty provided by the manufacturer of his device. During the Limited Warranty period, Mr*** is eligible to receive an advanced replacement of his device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement options. Under the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage. Our records reflect that Mr***’ mobile number ending shows that he participated in our Handset Exchange program on January 19, 2018, and January 25, 2018. T-Mobile regrets any concern that Mr*** has experienced regarding the loss of data files and photos from his device. It should be noted that as a courtesy, T-Mobile Retail Locations may assist in transferring data from one device to another in an effort to assist our customers while transitioning from one device to another. However, we do not make any guarantee that all files will be transferred nor do we make any guarantee that no files will be lost. It should be noted that T-Mobile’s Terms and Conditions which are available at www.T-Mobile.com further explain our liability with respect to lost data. In Mr***’ letter to your office, in reference to your file number 12620904, he indicates that he is not able to use service with his handset in all areas at all times. We regret any coverage issues that Mr*** and MsGodley have experienced. Unfortunately, T-Mobile is unable to guarantee coverage in all areas. There are several factors and conditions that may interfere with actual service, quality, and availability. T-Mobile records reflect that on January 15, 2018, Mr*** contacted Customer Care regarding his data speed concerns. Please be advised that Customer Care submitted an inquiry with our Engineering team pertaining to Mr***’ concernsPlease note that at the current time, Mr***’ address on file is served by our 4G and LTE networks using LTE MHz, LTE MHz, UMHz as well as 2G technologies. It should also be noted that on January 16, 2018, T-Mobile’s Engineering team responded to the January 15, 2018, inquiry regarding Mr***’ data speed concerns and confirmed that the area in which Mr*** resides is planned to undergo capacity upgrade and is current scheduled to be available end of March 2018.Although T-Mobile is unable to guarantee service in all areas, we constantly work to further our service availability and coverage. We regret any inconvenience that Mr*** and MsGodley have experienced. Please be advised that as a gesture of good faith, on January 31, 2018, T-Mobile applied a one-time $credit to the above account resulting in a zero balance owed for the February 16, 2018, due date. T-Mobile respectfully declines to provide further account credits or compensation regarding this matter.Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Jason A***Executive Response

September 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 9, 2017, regarding the above-referenced account. T-Mobile regrets any concerns Ms*** experienced regarding her device’s Bluetooth functionality. T-Mobile records indicate on April 16, 2017, Ms*** purchased a Samsung Galaxy SPlus device for her line ending in *** on T-Mobile’s Equipment Installment Plan (“EIP”). Ms***’s line ending in *** subscribes to our JUMP! feature for $per month. The JUMP! feature includes our Premium Handset Protection and the benefit of Ms*** tradiher current device on EIP after 50% of the device is paid for full credit of the remaining balance. Ms*** would then have the option of purchasing a new device on EIP. T-Mobile records indicate on June 15, 2017, Ms*** first contacted T-Mobile regarding her Bluetooth no longer functioning. Please note T-Mobile offers our Handset Exchange program for customers who have passed the day return period and have completed all necessary troubleshooting steps and still require a device exchange. It is important to note that T-Mobile cannot guarantee the replacement device will be a new device. As Ms*** was passed the return period, T-Mobile offered a handset exchange which Ms*** declined. Upon speaking with Ms*** September 11, 2017, and in an effort to amicably resolve this matter, T-Mobile offered Ms*** an exchange for the Samsung Galaxy SPlus device for a refurbished device, or a credit in the amount of $to the Samsung Galaxy SPlus device EIP which would result in 50% of the device being paid in full. Ms*** accepted the offer of a credit to the Samsung Galaxy SPlus device EIP and understands this allows her to upgrade to a new device through the JUMP! upgrade program. T-Mobile regrets any inconvenience to Ms***. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Jennifer G*** Executive Response

May 12,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 2, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that he has designated *** *** as an authorized user of the accountT-Mobile is pleased to advise that we have contacted Ms*** and resolved the matter to her satisfaction
T-Mobile regrets any concerns Ms*** has experienced regarding the accountAccording to our records, on January 23, 2017, the account was cancelled pursuant to Ms***’s request
However, upon review of the account and Ms***’s correspondence, T-Mobile has issued a credit in the amount of $to the above-referenced account bringing the account to a zero balanceIn addition, T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus relating to this accountPlease note that it may take up to days for Mr***’s credit report to be updatedT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Brandon M***
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me It would be an improvement if I was not forced to seek recourse from the Revdex.com in order to receive adequate customer service from T-Mobile I am sure at sometime in the future I will be contacting the Revdex.com for issue resolution, as this seems to be the only way to get T-Mobile to respond.Sincerely, *** ***

July 3, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 21, 2017, regarding the above-referenced account. T-Mobile is pleased to report that we spoke to Mr*** and he confirms that his issues have been resolved to his satisfaction T-Mobile regrets any inconvenience Mr*** has in regards to the billing on his T-Mobile account. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Customer Care In Mr***’s correspondence to your office he stated his T-Mobile account should have been canceled when he ported out his mobile numbers ending in ***, *** and ***. T-Mobile’s records indicate that Mr*** ported out the above mentioned mobile numbers on March 29, 2017. However, upon further review of Mr***’s account, T-Mobile was unable to locate any records indicating that he contacted our Customer Care department to cancel the mobile number ending in ***. Therefore Mr***’s account remained active and available to use until June 17, 2017, when the account was canceled pursuant to his request. Based on this information Mr*** was charged correctly for services up until June 17, 2017. In reviewing Mr***’s account, T-Mobile records confirm he made a payment of $on June 17, 2017, which was for services provided from March 17, 2017, through April 16, 2017. Please note, the payment made of $left Mr***’s outstanding balance at $323.42. On June 17, 2017, Mr***’s billing statement was provided showing a balance of $323.42. Therefore Mr***’s account is currently canceled with an outstanding balance of $which includes monthly access charges and taxes for services from April 17, through June 16, In an effort to amicably to resolve this issue, as a courtesy, T-Mobile applied a credit of $to Mr***’s account on June 23, bringing the account balance to zero. As an additional courtesy T-Mobile will follow up on Mr***’s account after his final billing statement is provided on July 17, and apply credit to bring any remaining balance to zero. Therefore, Mr***’s account will remain closed with a zero balance. T-Mobile respectfully declines any request for a refund. Please note, T-Mobile is not a credit reporting agency and no negative reporting has been reported to Mr***’s credit fileT-Mobile regrets any inconvenience Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Nicole C*** Executive Response

April 6,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 31, regarding the above-referenced account
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our retail location
T-Mobile records confirm that on March 29, 2017, Ms*** visited a T-Mobile retail store and purchased an LG G Pad X using T-Mobile’s Equipment Installment Plan (“EIP”) offeringMs*** was not required to remit a down payment but did agree to monthly installments of $per monthAs Ms*** purchased her device from March 24, 2017, through March 31, 2017, and subscribed to a T-Mobile ONE rate plan she is qualified for our QLG G Pad X On Us promotionPlease note upon submission of the rebate online at www.t-Mobile.com/promotions Ms*** would receive a rebate in the amount of $within eight weeks of validation of her submissionT-Mobile regrets any confusion regarding this offer
Additionally, T-Mobile records confirm that on March 29, 2017, changed to our $T-Mobile ONE Taxes Included rate planPlease be advised that T-Mobile ONE rate plans are not compatible with any corporate discountHowever, Ms*** will receive a $discount per line for enabling AutoPayAdditionally, Ms*** is paying $for her T-Mobile ONE Taxes Included Mobile Internet rate plan but due to her having voice lines and AutoPay I enabled she is receiving a $discount per month for the line
In an effort to amicably resolve this matter, on April 5, 2017, T-Mobile applied a credit for the requested upfront costs of her LG G Pad X in the amount of $as requested by Ms***Furthermore, T-Mobile has applied a credit in the amount of $for the remaining EIP balance for Ms***’s LG G Pad deviceAdditionally, although T-Mobile is unable to apply a corporate discount to her current rate plan should Ms*** like to revert to her original grandfathered individual plan T-Mobile can facilitate that for herMs*** may contact me directly at the number listed below should she like to complete that
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Zachary S***
Executive Response

February 23,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 21, 2017, regarding the above-referenced account
T-Mobile regrets Ms***’s concerns with regards to the recent cancellation of her accountT-Mobile records confirm that Ms***’s account was activated on November 4, At the time of activation, Ms*** was required $in activation security deposits to start service
Our review found that Ms***’s account was canceled on February 7, by our Risk Assessment Team when it was determined that at least one of her mobile numbers was engaged in an activity commonly referred to as "traffic pumping"; specifically to numbers outside of the United StatesAs traffic pumping is in violation of T-Mobile's Terms and Conditions, Ms***’s account was canceledWhile we regret any inconvenience to Ms***, her account is not eligible for reactivation
Please be advised that Ms*** was billed in arrears and as such, the last payment remitted to the account on February 3, 2017, in the amount of $was applied to services used through January 28, which was prior to the above mentioned cancellationIt is important to note that, due to usage through the date of cancellation on February 7, 2017, T-Mobile considers the previously assessed charges of $as validTherefore, T-Mobile respectfully declines to provide compensation for validly assessed charges
However, in an effort to amicably resolve this matter and as a courtesy to Ms***, T-Mobile has agreed to provide a $refund card equal to the above mentioned activation security deposits and the requested $for five handsetsPlease allow seven to ten business days for deliveryT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Alberto V***
Executive Response

Complaint: ***
I am rejecting this response because: This is pure accusation that I activated the SIM CardI rejected the SIM card when it arrived and it was sent back to T-mobile intactThe moment I realized I was conned for overprice, I called immediately to cancel these SIM Cards. Please see the whole incident from a logical standpointWhen T-mobile refunded me the SIM Card cost, how can the SIM card be activated from my end when I didn't even accept the mail? This is a pure failure of system understanding your customer service reps have about what to do when a SIM card is being returned and refundedJust to provide a response through a third-party website, please do not misread the facts and the sequence of incidents. If you say so that I activated the SIM card, please provide proof of any calls being made or any other track of the SIM card activated by the CUSTOMERPlease don't say your amicably solving this issue, there isn't any fault from my side that your resolving 'AMICABLY'The whole mistake is with T-MOBILEExtremely unhappy experience. Poor judgement of incidents and poor understanding of your customer service log research that you have conducted which is entirely untrue. However, if the balance is reflecting is appearing ZERO and if you haven't sent the details to collection agency, I will go peacefullyIf your trying to frame your customer in bad light for no reason, I'm not letting this discussion go. I'm expecting a response for this.
Sincerely,
*** ***

June 8,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 26, 2017, regarding the above-referenced accountPlease be advised that we have made attempts to contact Ms***, which have regrettably proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’ concerns within this letter
T-Mobile regrets any concerns Ms*** experienced regarding her accountOur records confirm that Ms*** used our JUMP! On Demand (“JOD”) lease program to lease an LG Ghandset and three Apple iPhone handsets, including a rose gold Apple iPhone handset for the line of service ending in ***Ms*** remitted a capital cost reduction payment totaling $349.98, and agreed to an month lease period with monthly payments in the amount of $At the end of the month period, Ms*** would be required to return the handsets to a T-Mobile retail location in good working order, or remit payment for the purchase option price for each handset and retain possession of the handsetMs*** also subscribed to our Premium Handset Protection at the time of her leaseThis feature provides handset insurance for the current device, as well as subsequent devices used on the line of service, as long as the feature remains active on the line of service
As of the time of Ms***’ lease, T-Mobile provided a return period of days from the date of delivery, which allowed her to use the equipment to see if it meets her needsIf the equipment was not acceptable, it could have been returned to the original point of sale for a refund or exchange and cancelation of the JOD lease entered into at the time of the original leaseIn Ms***’ correspondence, she indicated that she returned the rose gold Apple iPhone to T-MobileOur records confirm that on November 23, 2017, Ms*** used our JOD lease program once again to lease a black Apple iPhone handset for the *** line of serviceRegrettably, our records do not indicate that the rose gold Apple iPhone has been received as returned to T-MobileAs such, the JOD leas remained active for the handset
However, in an effort to amicably resolve Ms***’ concerns, on June 5, 2017, T-Mobile closed the JOD lease for the rose gold Apple iPhone handsetAs such, Ms*** will no longer be billed for the deviceMs*** will receive a credit for any charges billed for the handset within five business daysAs the Premium Handset Protection feature is covering the black Apple iPhone handset in use on the line of service ending in ***, T-Mobile respectfully declines any compensation for the Premium Handset Protection featureT-Mobile regrets any inconvenience Ms*** may have experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris P*** Executive Response

February 1, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA *** *** *** *** *** *** *** *** *** *** *** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated January 18, 2016, regarding the above-referenced accountT-Mobile regrets that Ms*** experienced any inconvenience with our Carrier Freedom offerUnder the terms of this program, T-Mobile reimburses consumers’ remaining handset installment balance up to $per device traded in at the time of activation for up to lines of serviceTo be eligible for this offer, consumers must activate a Simple Choice postpaid rate plan, and at the time of activation, they must potheir current mobile number, traa device that is identifiable as being on installment with their previous provider and is in good working condition, and purchase a new T-Mobile device at either full cost or on T-Mobile’s Equipment Installment Plan (“EIP”)In order to qualify for the reimbursement of early termination fees, customers must submit a reimbursement form along with a copy of the final billing statement from their prior carrier to T-Mobile at www.switch2t-mobile.com within two (2) months of activationTo be eligible for reimbursement, the T-Mobile account must be in good standingAs this is a reimbursement offer, T-Mobile recommends that customers make arrangements to pay any early termination fees billed by their prior carrier in order to avoid collectionIn review of Ms*** account T-Mobile does not have records of the required submissionNevertheless, in an effort to amicably resolve the matter, T-Mobile has asked Ms*** to provide us with the final billing statement reflecting the early termination fees from his previous carrier for reviewMs*** may send the requested documents directly to my attention via fax at 505-998-Upon receipt T-Mobile will contact Ms*** and apprise her of our reviewIn review of the concerns presented by Ms*** regarding her device, T-Mobile records confirm that the devices memory is running low which may impact the issues as described in her correspondence to our officeT-Mobile has recommended expanding the memory or clearing some device memoryT-Mobile will continue working with Ms*** to confirm if her issue is resolvedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCSacny A*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is still too high for what we understood the contract to require I still find this process so exhausting giving the fact that we had poor service the entire time with T-mobile and then switching to *** while having to pay full price on their phones, t his is all just too much to afford and handle for me an average consumer trying to fit all this in a family budget Please consider the attached receipt of phones we current obtained from *** and the cost of phones we gave them Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, * *** ***

October 26, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 21, 2015, regarding the above-referenced accountPlease note that upon verification, Ms*** *** and Ms*** ** *** is the same personT-Mobile regrets any inconvenience to Ms*** in regards to her recent JUMP! on Demand upgrade experienceJUMP! On Demand provides customers another affordable option to use the best new devices on our amazing Data Strong networkThe lease option provides some of the lowest-out-of-pocket expense when getting the new device along with a low monthly costCustomers may be required to pay a capital cost reduction at the time of lease signing based upon their credit and or choice of deviceCustomers only pay taxes on the capital cost reduction at the time they receive the deviceThen during the month term, customers pay a monthly lease payment and applicable taxes along with their monthly service billT-Mobile records confirm that on September 17, 2015, Ms*** took advantage of our JUMP! On Demand lease option for an iPhone 6S for a total $at a T-Mobile storeBased on Ms*** credit class at the time of the lease agreement, she was not required to pay a capital cost reductionMs*** did agree to monthly installment charges of $per monthThis handset order was canceled due to the terms not being signed when emailed to the customerUpon speaking with Ms***, she stated she did receive the lease agreement to be signedOn October 19, 2015, Ms*** contacted our Customer Care to place another handset order using JUMP! On Demand for her iPhone 6SDue to an inadvertent error, Ms*** was required to pay a $capital cost reductionMs*** then agreed to monthly lease agreements in the amount of $However, in an effort to amicably resolve this matter, on October 22, 2015, T-Mobile applied a courtesy credit of $to Ms*** accountMs*** accepted this credit as a resolution to this matter and requested that her credit go towards her account balanceAs of October 22, 2015, Ms*** account reflects a credit balance of $Ms*** does not have to make payment for her monthly services due on November 6, and the remaining credit balance will go towards her next monthly access chargesT-Mobile regrets any inconvenience to Ms*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCLeah T*** Executive Response

Tell us why here
June 27,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** Your File No***
To Whom It May Concern:
T-Mobile USA, Inc
(“T-Mobile”) is in receipt of your correspondence dated June 14, 2017, regarding the above-referenced file number
We regret any concerns Mr*** has in reference to his T-Mobile refundT-Mobile records indicate on June 5, 2017, Mr*** purchased a T-Mobile SIM starter kit in the amount of $21.60, to utilize in his *** handset with T-Mobile’s networkT-Mobile has confirmed Mr*** did not activate a T-Mobile account with his new SIM starter kit
In addition, on June 12, 2017, Mr*** had two charges in the amount of $45.68, debited from his bank account from T-Mobile for new T-Mobile Prepaid servicesHowever, when Mr*** attempted to utilize the T-Mobile service in his *** handsets he was unsuccessful due to the handsets being locked by *** Please be advised that per T-Mobile’s Terms and Conditions “Pre paid Service is non-refundable (even if returned during the return period), and no refunds or other compensation will be given for the unused airtime balances, lost or stolen prepaid cards or coupons.”
Nevertheless, in order to amicably resolve Mr***’s concerns T-Mobile has issued a onetime refund in the amount of $112.96, to Mr***’s bank account and the funds will be available within one to three business daysWe regret any inconvenience to Mr*** and hope to serve him again in the future
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Christopher P*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, it should not have take a month and a half and filing a complaint to get my money back.
Sincerely,
*** ***

Complaint: ***In reference to the above complaint number, here is the account#, ***, under the business name of ***I thought all information was filled out already by the time when I submit the complaint. For your need, the phone number linked to this account are below:***
I am rejecting this response because:
Sincerely,
*** **

April 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated April 2, 2016, regarding the above-referenced accountT-Mobile’s goal is to provide exceptional service for all of our customersWe sincerely regret any service issues Mr*** experienced in the area of Cheyanne, WyomingUnfortunately, T-Mobile is unable to guarantee coverage in all areas as there are several factors that may interfere with actual service, quality, and availabilityAlthough the coverage map at www.T-Mobile.com does not guarantee service availability, it predicts and approximates our wireless coverage area outdoors, which may vary from location to location and may change without noticeOn April 5, 2016, T-Mobile contacted Mr*** and he provided several locations to be reviewedThe following is our findings regarding each location Mr*** provided to our office: • Echo, UT shows modernization in progress •*** *** **., Evanston, WY shows modernization in progress • *** * *** *** Cheyenne, WY shows congested site in this area • *** *** *** *** NE shows no coverage * *** *** *** Urbandale, IA reflects 4G coverage in most buildings and homes As indicated above, T-Mobile is modernizing towers in two of the locations that Mr*** provided, which means that we are working on improving service in these areasThe site servicing the address in Cheyenne, WY is a congested site and customers in this area may experience service related issuesWe appreciate Mr***’ feedback as we are always working to improve serviceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCAika A*** *Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***