T-Mobile Usa Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** **

Complaint: ***
I am rejecting this response because:
One: T-Mobile has not tried to reach me via email, letter or phone as they indicated.Two: On March 10th, when I went into a T-Mobile to pay for my phones and any remaining billsWhy was this so called bill not mentioned by any T-Mobile representative (both in person and over the phone) they all had said that I had a balance and everything was taken care of. Three: And around Apirl 1st, when I called T-Mobile about this chargeThe representative I spoke had said it was their mistake and didn't understand this charge and would issue me a refund with in 5-business days. And now since the last I called around apirl 14th the last representative and the spokesman who sentthis letter is stating that this bill has always been there and that it was issued on March 10thThe same day I paid for everythingAll of my bills with T-Mobile.
Sincerely,
*** ***

May 31,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 20, 2017, regarding the above-referenced accountT-Mobile is pleased to report to your office that upon speaking with Mr*** he confirmed the matter has been resolved to his satisfaction
T-Mobile regrets to hear of any concerns that Mr*** experienced regarding our Samsung Black Friday offerFrom November 24, 2016, through November 27, 2016, T-Mobile offered new and existing postpaid customers, such as Mr*** the opportunity to traa qualifying fully owned Samsung phone from any carrier to get the Samsung Galaxy Sfor free through monthly bill credits on an Equipment Installment Plan (“EIP”) while having an eligible T-Mobile ONE or qualifying Simple Choice Unlimited with unlimited data plan
T-Mobile records indicate that on November 25, 2016, Mr*** qualified for and took advantage of an EIP offering with the purchase of a Samsung Galaxy Son mobile number ending in 3504, wherein Mr*** was not required to pay a down payment, however was required to pay the taxes on the full retail price, and agreed to 24-monthly installments of $
On February 15, 2017, Mr*** was notified that due to not having a qualifying T-Mobile ONE or Simple Choice Unlimited rate plan, regretfully he was not eligible for the promotion
Although it is T-Mobile’s official position that Mr***’s account was not eligible for the promotion, upon speaking with a member of T-Mobile’s Office of the President on May 22, 2017, T-Mobile offered to close the EIP balance owed on the Samsung Galaxy Sin the amount of $517.49, and provide a one-time bill credit for the difference owed to Mr*** in the amount of $This left Mr***’s account with a remaining balance of $which consists of monthly access charges, taxes and fees, as well as his other EIP on mobile number ending in Pursuant to our conversation, Mr*** confirmed that the matter is resolved, and has no further concernsT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Adrianne F* Executive Response

June 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 13, regarding the above-referenced account. As shared in our correspondence to your office on May 30, 2017, while Ms*** is not qualified for our Carrier Freedom offer as the account has been cancelled, as a gesture of goodwill T-Mobile agreed to reimburse Ms*** upon receipt of her final billing statement from her previous carrier. Once received, T-Mobile will issue a prepaid MasterCard to Ms***’ address of record. Ms*** may e-mail the statement to either ***@T-Mobile.com or ***@T-Mobile.com Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC David T*** Executive Response

May 9,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 3, 2017, regarding the above-referenced account
T-Mobile regrets that Ms*** feels that our investigation is not sufficient to resolve the concerns presented in her letter to your agency
On May 8, 2017, T-Mobile contacted Ms*** via telephoneAt the time of our conversation, Ms*** indicated that her main concerns were regarding her experience at the local T-Mobile retail locationPlease be advised that T-Mobile takes allegations of employee misconduct very seriouslyWe make every effort to be professional and courteous to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent visit to our retail location
It is important to note that T-Mobile has processed a second Limited Warranty exchange for the Samsung Galaxy Note devicePursuant to our conversation, the replacement device will be available at the retail store Ms*** selected at the time of our discussionT-Mobile does regret any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Martin G***
Executive Response

Complaint: ***
I am rejecting this response because: T-Mobile refunded my money butI just received a past due notice from them for $This notice (I attached a picture of their letter) was dated July 5th Unbelievable. I am beside myself at how awful our experience has beenI felt things may have been improving and then this notice arrived and we are back where we beganWords cannot explain how frustrating dealing with T-Mobile has been
Sincerely,
*** ***

thank you for getting me the rebate that was promised and people work during the day and are not allowed to hang on the phone for minutes waiting for someone to answer then be sent to another department and I will keep this direct lineBecause I could not reach you Diana when I tried calling you back two timesBut thank you for honoring the rebate that is all I wanted Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

December 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 4, 2016, regarding the above-referenced accountT-Mobile regrets any continued concerns Ms*** has regarding her account and any concerns experienced regarding her efforts to contact usAs previously advised, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy Note Black handset, an Alcatel One Touch Pixi Midnight Blue kit, Samsung Impact Shields, and two Samsung Galaxy Note White and Black handsetAs previously stated on December 12, 2016, if a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementThis information is disclosed within the EIP agreement provided at the time of purchaseOur records indicate at the time of cancellation on November 30, 2016, Ms*** had a remaining EIP balance of $which was accelerated and will post to the final billing statement dated December 20, It was also determined that the remaining EIP balance is valid and owedHowever, after further review T-Mobile has determined due to an inadvertent error in billing the final EIP balance provided in our previous correspondence was incorrectMs***’s remaining EIP balance is $which will be accelerated and post the final billing statement dated December 20, Nevertheless, in an effort to amicably resolve Ms***’s concerns on December 20, 2016, T-Mobile removed all final EIP charges in the amount of $and the late fee of $The total credit applied is $which will reflect on the final billing statement dated December 20, Please note this resulted in zero balance remaining on the EIP and no monies owed to T-MobileT-Mobile regrets any inconvenience that Ms*** has experienced regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCSharon B*** Executive Response

April 26,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated April 18, 2017, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letter
T-Mobile regrets any inconvenience to Ms*** in regards to her recent onboarding experienceT-Mobile records confirm that on February 21, 2017, to activate her postpaid account with two mobile lines of serviceRegrettably, due to an inadvertent error the above referenced account was opened as a secondary account and Ms*** was charged for two new Apple iPhone handsets and accessories in the amount of $
T-Mobile records confirm that the above referenced account was closed as of February 22, 2017, and as the account was closed Ms*** was billed $1,for the remaining balance of the two Apple iPhone and accessoriesRegrettably, T-Mobile records do not reflect receipt of the handsets and thus Ms***’s refund was delayed
However, in an effort to amicably resolve this matter, on April 21, 2017, T-Mobile has closed Ms***’s above referenced account reflecting a zero balance and has refunded her the $Ms*** should allow three to five business days for deliveryT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Oscar T***
Executive Response

August 11, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence
dated August 6, 2016, regarding the above-referenced file numberT-Mobile regrets any billing concerns Ms*** has experiencedPlease be advised that on August 9, 2016, T-Mobile contacted Ms*** via email and asked her to contact us to provide her Social Security Number in order to locate the account she is disputingMs*** replied stating that she would contact our office to provide the requested information as she did not feel comfortable sending the information via emailOnce Ms*** contacts our office and provides her Social Security Number, T-Mobile will resolve her concerns to her satisfactionBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCWilliam B*** Executive Response

Complaint: ***I am rejecting this response because: Mr. Daniel R*** Called me, I was at work and could not pick up, I called him back Twice left message and my job number and He has yet to contact me back, I emailed him informing him I called and Left messages and still no response, Right now I feel like T-Mobile and their Representatives are playing a gameI will forward the email if It is needed.Sincerely,*** ***

June 1,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of
your correspondence dated May 19, 2017, regarding the above-referenced file numberPlease be advised that we have made several attempts to contact Mr***, however our attempts have been unsuccessful
T-Mobile regrets any inconvenience Mr*** encountered regarding his handset.It is important to note that T-Mobile was not provided with Mr***’s T-Mobile account number and/or mobile phone number, and as such, we were unable to complete our investigationT-Mobile would like the opportunity to resolve this matter amicably with Mr***; therefore, an email has been sent to Mr*** asking that he provide the IMEI in question via email to ***@T-Mobile.com to further researchOnce this information is obtained, we will work directly with Mr***T-Mobile regrets any inconvenience to Mr*** and we look forward to hearing from him
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Abigail P***
Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

March 9,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
Station Drive, Ste
DuPont, WA
Re: Toney ** ***
Your File No*** T-Mobile Prepaid NoXXX-XXX-***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 13, 2018, regarding the above-referenced prepaid number
T-Mobile regrets the continued coverage concerns MrH*** experienced and we regret that we have not been able to resolve his concerns to his satisfactionT-Mobile appreciate that MrH*** completed troubleshooting with his handset at a local T-Mobile storeAs previously advised, T-Mobile cannot guarantee coverage; however, we reached out to our engineering team for review MrH***’ home address in Addison, MI
After further review on March 7, 2018, our engineering team advised us that MrH***’ home area site is performing normally and has no issuesThe signal has not changed in the area and the phone MrH*** is using is compatible with the technologies providing serviceOur engineering team was able to confirm that there is usage on MrH***’ prepaid account, which indicates that he is able to use his T-Mobile service
In addition, MrH*** is using a Sprint deviceIt should be noted that while an unlocked device from another carrier will work on the T-Mobile network, we are unable to guarantee the full functionality of those devices based on certain hardware or software incompatibilities between carriersHistorically, the basic functions of an unlocked device work on our network; however, certain advanced features may work sporadically or not at allWe regret any inconvenience MrH*** has experienced
In an effort to amicably resolve this matter, T-Mobile recommends that MrH*** look into purchasing a new device directly from T-Mobile and he may find great prices on our website at www.T-Mobile.com or visit his nearest retail locationT-Mobile respectfully declines any compensation or a free phoneT-Mobile regrets any inconvenience to MrH*** regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext341-
Very truly yours,
T-MOBILE USA, INC
Ligia M***
Executive Response

February 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** ***s Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 3, 2016, regarding the above-referenced accountWe are pleased to report that we have resolved Ms***’s concerns to her satisfactionAs indicated in our February 3, response, our records confirm that Ms*** utilized our Equipment Installment Plan (“EIP”) program on November 6, 214, with the purchase of a Samsung Galaxy ShandsetMs*** took advantage of our EIP program once again on December 11, 2015, with the purchase of an Apple iPhone 6SAs the EIP for the Samsung Galaxy Sremained active at the time of Ms***s’ December 11, purchase, she continued to be billed for both handsetsMs*** has accepted our previous offer of resolution and has returned the Samsung Galaxy Shandset to our office as of February 8, As offered in our previous response, in an effort to amicably resolve Ms***’s concerns, on February 8, 2016, T-Mobile closed the EIP for the Samsung Galaxy Shandset, which had a remaining balance of $Ms*** will no longer be billed for the Samsung Galaxy ShandsetAdditionally, on February 8, 2016, T-Mobile issued a credit to Ms***s’ account in the amount of $50.80, for the two EIP installments billed to her account since her December 11, purchaseMs***s’ account remains active, with a credit balance of $T-Mobile regrets any inconvenience Ms*** may have experiencedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCChris P*** Executive Response

April 28,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 18, 2017, regarding the above-referenced accountPlease be advised that T-Mobile has attempted to contact Ms***, unfortunately, our attempts have been unsuccessfulTherefore, we will make every effort to address Ms***’s concerns within this letter
T-Mobile regrets any concerns that Ms*** may have experienced regarding our Carrier Freedom offerT-Mobile appreciates the opportunity to respond to Ms***’s concerns related to the billing on her T-Mobile accountOur records reflect that on August 28, 2017, Ms*** activated the mobile numbers ending in *** and *** and attempted to take advantage of our Carrier Freedom promotionFurther records confirm that on October 5, 2017, the mobile numbers ending in *** and *** were ported in form another service provider to replace mobile numbers ending in *** and ***As can be expected, there are several eligibility requirements for Carrier Freedom as follows:
• Port in from any U.Scarrier (including landlines) to a T-Mobile U.Saccount
• Trade in qualified equipment
• Purchase a new or refurbished T-Mobile device at full price or with Equipment Installment Plan (“EIP”)
• Activate a new line of service on a qualifying rate planAnd;
• Customers must submit their old carrier's final bill pages showing ETF(s) or device payment plan(s), phone number(s), name and address, and completed reimbursement request form at www.switch2tmobile.com within days from service activation
T-Mobile records confirm that Ms*** met all requirements, however; T-Mobile shows no record of submission onlineTherefore, Ms*** did not receive her reimbursement
As T-Mobile wants to ensure that our customers are provided the best experience possible, on April 25, 2017, T-Mobile offered to honor the Carrier Freedom reimbursement offer provided that Ms*** submit her final detailed billing statement via email at ***@T-Mobile.comMs*** is welcome to submit this documentation by May 25, 2017, in order to take advantage of the reimbursement
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris L***
Executive Response

March 2, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** ***-*** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 17, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that she has designated *** *** as an authorized user of the accountT-Mobile is pleased to advise that Mr*** concerns have been resolved to his satisfactionPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***- *** recent contact with our Customer CareT-Mobile records indicate that on December 24, 2015, Mr*** qualified for and took advantage of our JUMP! On Demand program (“JOD”) offering with the leasing option of a Samsung Galaxy Note 32GB handset in BlackJOD is a leasing option that allows eligible customers to purchase handsets with a zero down payment option and by agreeing to pay a partial balance of the device in installmentsShould the customer choose to retain the device at the end of the months they are provided with a lease purchase option price to own the deviceIt is important to note that should the account be cancelled before the end of the month lease the remaining lease amount and the purchase option price will accelerate and becomes due in full on the final billing statementPlease be advised that at the time of Mr*** purchase, he was not required to make a down payment; however, he agreed to pay $per month for months, which is for the taxes on the full retail priceMr*** then agreed to a series of monthly installments in the amount of $Please note that Mr*** also agreed to pay the purchase option price of $at the end of the month lease should she choose to keep the Samsung Galaxy Note 32GB handsetFurthermore, at the time of Mr***-***, T-Mobile was offering the Samsung Year End Galaxy $to $JOD Demand promotionThe promotion ran from December 18, 2015, through December 24, 2015, and customers were eligible for the Samsung Galaxy Note with JUMP! On Demand for no more than $to $per month when a qualifying device was traded-in: based on the value of the traat the time of purchase the price would be corrected with a monthly promotional credit of $per Samsung Galaxy Note over the course of the month lease as long as the customer doesn’t switch or JUMP! to another deviceFinally, T-Mobile records confirm that Mr*** qualified for and is receiving the $monthly promotional credit to his accountNevertheless, in an effort to amicably resolve Mr***- *** concerns, on February 17, 2016, T-Mobile placed a one-time courtesy credit in the amount of $to Mr*** account in order to account for the $difference among the month leaseThis brought his balance down to $which was due on February 22, At this time Mr*** account reflects a zero balance as a payment of $was remitted on February 23, T-Mobile regrets any inconvenience to Mr*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCShannon R*** Executive Response

October 26, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”)
is in receipt of your correspondence dated October 17, 2015, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***-***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***-***’s concerns within this letterT-Mobile regrets any inconvenience Ms***-*** experienced in regards to the stateside international call made on her accountT-Mobile records confirm that on September 11, 2015, a stateside international call was made from Ms***-***’s mobile number ending in ***, which lasted minutesBased on current rates, Ms***-***’s account was charged $plus the applicable taxes of $33.40, totaling $Therefore, on September 20, 2015, the account was charged $for the billing cycle charges from August 20, through September 19, 2015, and the stateside international calling chargesOn October 14, 2015, in an effort to amicably resolve the matter, T-Mobile applied a courtesy credit of $to Ms***-***’s account, reducing the balance to $A payment of $was received that day, decreasing the balance to $Additionally, on October 15, 2015, T-Mobile received a payment of $229.63, reducing the account to a zero balanceIn an effort to amicably resolve the matter, on October 20, 2015, T-Mobile applied a courtesy credit of $230.37, increasing the account to a credit balance of $Therefore, on October 22, 2015, when Ms***-***’s account was charged $for the billing cycle charges from September 20, through October 19, 2015, the credit balance was reduced to $Should Ms***-*** have additional questions or concerns, she may contact me directly at the number listed belowIn addition, T-Mobile recommends that Ms***-*** place an international call blocking on each line of service on the accountPlease note that this feature will block outbound international calls with T-Mobile except for the following situations: • Dialing internationally while customers are roaming domestically on other service partners' networks; • Sending international text messages to international mobile numbers• Receiving calls from international callers; and • Calls to Canada and/or the US Virgin Islands (StThomas, StJohn, StCroix, and Water Island)Ms***-*** can contact our Customer Care for assist with the addition of this feature at *** should she choose to add this featureBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCDiana J*** Executive Response

February 7,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ** *** Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 26, 2017, regarding the above-referenced account
T-Mobile confirms that Mr*** activated service on January 7, 2017, with our T-Mobile ONE rate plan and four lines of serviceIt is very important to note that while our rate plans do allow for international usage, we only provide unlimited nationwide usage on the T-Mobile networkThat information is disclosed on our website within the descriptions of our various rate plansWe do regret if that was not made clear to Mr***
On January 11, 2017, Mr*** contacted T-Mobile to advise us that the mobile number ending in ***, is used by his daughter in Canada and requested an exception to T-Mobile’s Terms and Conditions of Service
Please be advised that as of February 1, 2017, we cannot confirm any usage by the holder of the line ending in ***It is important to mention that T-Mobile only provides services through a roaming partner in CanadaRoaming partners are in place so that customers who are traveling through or visiting an area are still able to utilize serviceHowever, roaming coverage is not intended for long term use
In accordance with the Terms and Conditions of Service, T-Mobile may elect to discontinue service if the majority of a customer’s usage is not on the T-Mobile networkWe regret any inconvenience this may cause to Mr*** and recommend he considers obtaining a local service provider in Canada for his daughter’s wireless needsT-Mobile respectfully declines any compensation regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Aika A***
Executive Response

May 28, 2015FILEDELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA 98327 Re: *** ***
*** Your File No*** T-Mobile Prepaid NoXXX-XXX-*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondencedated May 20, 2015, regarding the above-referenced account Ms*** contacted T-Mobile Customer Care to request a Mobile DeviceUnlock code; however, T-Mobile was unable to provide the code as therequirements were not met. Ms*** nolonger has active prepaid service with the above listed number. In an effort to resolve this matter amicably, T-Mobile will agree torequest a mobile device unlock for Ms***s handset. Ms*** may contact me directly to providethe International Mobile Equipment Identifier or IMEI number of thehandset. T-Mobile regrets any inconvenienceto Ms*** Based on the foregoing, we respectfully request that this complaintagainst T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, pleasefeel free to contact me at the address below or *** *** *** Very truly yours, T-MOBILE USA, INC. *** **Executive Response