T-Mobile Usa Inc

Complaint: ***
I am rejecting this response because: The advertising for this was misleading to say the least and upon more research still have yet to find a clear indication that using a switch reimbursement previously disqualifies from future useThe line of one offer per subscriber as a customer tells me I cannot take advantage of two switch reimbursement for a single lineI accepted a bill credit that was previously offered to me as I felt this was my only opportunity to recoup any damagesI still feel I was baited into switching without being told I would not be eligable when the assistant manager could have and without clear direction from the FAQ guide on their switch siteI am unsatisfied with the outcome but have to accept it.
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** ***

February 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated January 27, 2016, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Mr*** which have proven unsuccessfulAs such, T-Mobile will make every effort to address Mr***’s concerns within this letterT-Mobile regrets in difficulties Mr*** experienced with the cancellation of his accountT-Mobile records confirm that Mr*** did contact T-Mobile on December 4, to cancel his account and to make a payment of $Due to an inadvertent error the account remained active until January 7, Pursuant to Mr*** request the account was then canceled on January 7, T-Mobile records indicate that the final balance of $consisted of a past due balance of $for monthly recurring charges for the bill cycle of December 10, thru January 9, 2016, EIP monthly charges, and current charges of $for the final Equipment Installment Plan (“EIP”) balance and applicable taxesT-Mobile records indicate that on September 4, 2014, Mr*** qualified for and took advantage of our EIP offering with the purchase of an Alcatel One Touch Pop EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsAccordingly, Mr*** was asked to make a down payment in the amount of $and agree to a series of monthly installments in the amount of $If a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementThis information is disclosed within the EIP agreement provided at the time of purchaseWhen the account was canceled on January 7, 2016, the remaining EIP balance of $was accelerated and posted to the final billing statement dated January 9, On February 1, 2016, in an effort to amicably resolve this matter, T-Mobile applied an account credit of $Mr***’s T-Mobile account remains cancelled with a zero balanceT-Mobile regrets any inconvenience to Mr*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLuv V*** Executive Response

Revdex.com:I was actually charged $not a flat $but considering the many issues that I have had with T-Mobile, I will accept the amount that they have choose to send meHopefully this time they do what they say there going to do.I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***The statement is true that I have informed T-Mobile that I decided not to pursue this matter anymore.Sincerely, *** ***

June 15,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 2, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience Mr*** encountered regarding her account billingOur records confirm that Mr***’s had initiated a JUMP! On Demand lease agreement with an Apple iPhone 6s deviceJUMP! On Demand customers are responsible for and agree to at the time of lease signing, a total of 18-lease paymentsAt the end of the lease period, the leased handset must be returned to a retail location to avoid being assessed the handset’s purchase options price
T-Mobile records indicate that on April 3, 2017, Mr*** returned his iPhone 6S 16GB handset after the lease term ended at a T-Mobile retail storeUpon returning the handset, the lease was closed and the device was no longer being billed on the account
However, on April 3, 2017, due to an inadvertent error, an iPhone 32GB was placed on an Equipment Installment Plan (“EIP”) for the mobile number ending in If a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementAs such, when the account was canceled on April 3, 2017, the remaining EIP balance of $was accelerated and posted to the final billing statement
Upon receipt of Mr***’ correspondence and review of his account, T-Mobile issued a credit in the amount of $towards the accountAs of the date of this letter the balance on the account reflects a zero balanceT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Abigail ***-R*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that their resolution to the matter is satisfactory to meMr*** was easy to talk to, explained himself well and was very helpful. Sincerely, *** ***

Complaint: ***
I am rejecting this response because: T-Mobile is misleading the consumer by the way they promised to pay off the final bill The representative who help me with the switch over submitted the bill online from the T-Mobile store November the 4th on https://switch2t-mobile.com/ETFR/Mailin?MP_LANG=en I see their explanation on the way they credit part of the money; however this was not explained at the time and I feel that if they are not going to pay 100% of the final bill, T-Mobile should offer a better settlement than what they have offer me In response to their statement that they have try to contact me its not true, because I have been the one who has call over and over and over; and every time I called every representative told me something different I am defiantly open talk and for a better settlement because it is not fair for a consumer what T-Mobile has done
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

April 27,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated April 18, 2017, regarding the above-referenced file numberPlease be advised that we have made several attempts to contact Mr***, which have proven unsuccessful
Please be advised that T-Mobile takes account security very seriously, therefore in order to protect our customer's privacy and personal information, T-Mobile restricts how customers can obtain information or make changes to accountsInvestigation of this issue has confirmed that Mr*** is not an authorized user on the account which is associated with the mobile number he provided and as such, we are unable to provide any details regarding the account
However, T-Mobile would like the opportunity to speak with Mr*** and work toward an amicable resolutionThe account holder of record may add MrAdbulla to the account by contacting T-Mobile Customer Care hours a day at 1-800-937-Additionally, the account holder may then have one of the authorized users on the account contact me at the number below to discuss this matter furtherT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris P*** Executive Response

December 23, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated December 13, 2015, regarding the above-referenced accountT-Mobile is pleased to advise that we have contacted Ms*** and resolved the matter to her satisfactionT-Mobile regrets any inconvenience Ms*** has experienced regarding issues with her T-Mobile handsetUpon speaking to Ms*** and in an effort to amicably resolve this matter, T-Mobile has offered for Ms*** to return her Samsung Galaxy Note handset to my attention at the following address: *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** Upon receipt of Ms***’s equipment, in an acceptable condition, T-Mobile agrees to credit the remaining amount owed on the Equipment Installment Plan (“EIP”), in the amount of $Doing so will allow Ms*** to purchase new equipment utilizing the handset upgrade offer of her choiceT-Mobile recommends that Ms*** request a return tracking number when shipping the equipment back to T-Mobile, and that she retain a copy of the return tracking number for her records, as we are not responsible for equipment being returned back to usWe ask that Ms*** please include the handset, charger, and her account information within the box to ensure that Ms*** receives the proper credit upon receipt of the handsetPlease be advised that if our final examination of the handset indicates that it has sustained either physical or liquid damage that would void the Limited Warranty, the handset will be returned to Ms*** and the balance will then be considered valid and owedIt is important to note, Ms*** must have the equipment post marked for return no later than days from the date of this letter in order to take advantage of this offerT-Mobile regrets any inconvenience Ms*** may have experiencedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCBrandon M*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

March 7,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc
(“T-Mobile”) is in receipt of your correspondence dated February 23, 2017, regarding the above-referenced accountT-Mobile regrets any inconvenience that Ms*** experienced in regards to the iPhone Trapromotion and appreciates the opportunity to respond to her concerns
On September 9, 2016, T-Mobile began offering a phenomenal iPhone Trapromotion for new and existing postpaid customers who tratheir fully paid off iPhone or abovePlease note that between September 9, 2016, and September 14, 2016, customers were not required to change to T-Mobile ONE to be eligible for the promotionHowever, on September 15, 2016, the program was updated and customers are required to sign up for T-Mobile ONE rate planCustomers that purchase a new iPhone 32GB on an Equipment Installment Plan (“EIP”) and tratheir fully paid off iPhone from any carrier will receive monthly EIP bill credits to reduce the total cost of the new iPhone
Please be advised that those that traan iPhone 6, Plus, 6S, or 6S Plus will receive the phone at no cost after a tracredit and monthly EIP bill credits; customers that trade in the iPhone 5, 5C, 5S, or SE models will receive the phone at a final cost of $Should customers choose the Plus size model there is a cost increase of $It is important to note that should a customer choose a larger memory variant of the iPhone or iPhone Plus the cost will increase in increments of $with each memory variant
Additionally, the tradevice must be in good working order with no physical or liquid damage and have the “Find My iPhone”, feature disabledIf the above requirements are not met the customer will not qualify for the promotionPlease be advised that if a customer elects to cancel their account prior to the end of the month EIP agreement the monthly credits will cease and the remaining amount will become due on the final billing statement
T-Mobile records confirm that Ms*** is currently subscribed to the T-Mobile ONE rate plan which for $per month provides unlimited talk, text and data at up to 4G/LTE speeds depending on device capability for the first two lines of servicePlease note that each additional line of service is $per monthAdditionally, should a customer elect to enroll in AutoPay they are eligible for a $discount per line of serviceAs Ms*** is enrolled in AutoPay and as such receives a $discount per month
T-Mobile records indicate that on September 13, 2016, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone 32GB handset in rose gold on her line ending in ***Additionally, on September 22, 2016, Ms*** purchased an Apple iPhone 32GB handset in gold on her line ending in *** and an Apple iPhone 32GB handset in silver on her line ending in ***Further, on September 26, 2016, Ms*** purchased an Apple iPhone GB handset in gold on her line ending in EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installmentsPlease note that should Ms*** choose to cancel her services prior to the end of the month agreement the remaining
Based on Ms*** personal credit history at the time of purchase, she was not required to make a down payment; however, she agreed to a series of monthly installments of $each handset totaling the amount of $
After further review of Ms*** account an Apple iPhone 5c handset was received in our warehouse on October 2, 2016, and received a one-time credit for the trade in value in the amount of $for the mobile number ***As Ms*** line ending in *** completed all of the trade in requirements on October 3, 2016, her mobile number was enrolled in the iPhone Trapromotion and she receives a monthly bill credit in the amount of $Additionally, on November 3, 2016, an Apple iPhone handset was received in our warehouse and received a one-time credit for the trade in value in the amount of $for the mobile number ***As Ms*** line ending in *** completed all of the trade in requirements on October 3, 2016, her mobile number was enrolled in the iPhone Trapromotion and she receives a monthly bill credit in the amount of $
Further, on October 29, 2016, a one-time tracredit was issued to Ms*** account in the amount of $As Ms*** line ending in *** completed all of the trade in requirements on October 29, 2016, her mobile number was enrolled in the iPhone Trapromotion and she receives a monthly bill credit in the amount of $
Regrettably, our records confirm that no traof an Apple iPhone 5c handset was received for the line ending in *** and as such, this line was not enrolled in the promotion
Nevertheless, in an effort to amicably resolve Ms*** concerns on February 23, 2017, a one-time credit in the amount of $was placed directly towards Ms*** ple iPhone 32GB handset in rose gold resulting in an updated balance in the amount of $As an additional gesture of good will to Ms*** on March 3, 2017, she was absolved of the remaining balances of the Apple iPhone 32GB handset in silver for the *** mobile number and the Apple iPhone GB handset in gold for the *** mobile number
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms*** recent contact with our Customer CareT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Shannon R***
Executive Response

September 1,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** & *** ***
Your File No***
T-Mobile Account No***
To
Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 21, 2017, regarding the above-referenced accountT-Mobile is pleased to report we have resolved Mr***’s concerns to his satisfaction
T-Mobile strives to provide all our customers with a world class experience and we regret any inconveniences Mr*** may have encounteredWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent experiencesT-Mobile appreciates the feedback that has been provided as it allows us to take the necessary steps to improve future customer experiences
The account was subscribed to the T-Mobile ONE rate plan for $per month including taxes and feesCustomers who subscribe to this rate plan, and enroll in T-Mobile’s AutoPay option, will receive a $discount per line of service while they remain enrolledAutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customerCustomers continue to receive notifications that reflect the balance due as well as a notation that the account is on AutoPayT-Mobile records confirm that the account was not subscribed to AutoPay and therefore this discount was not applied
T-Mobile records indicate that on May 12, 2017, the account took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two Samsung Galaxy ShandsetsEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installmentsAccordingly, a down payment in the amount of $was required as well as an agreement to a series of monthly installments in the amount of $per deviceWhen combined with the above rate plan, the total monthly recurring charges came to $which included taxes and feesT-Mobile regrets any confusion that may have been related to the total monthly cost
In ***’s letter to your office, he indicates that he was not able to use service with his handset in or around his homeT-Mobile regrets any coverage issues Mr*** has experiencedUnfortunately, T-Mobile is unable to guarantee coverage in all areasAlthough the coverage map at www.T-Mobile.com does not guarantee service availability, it predicts and approximates our wireless coverage area outdoors, which may vary from location to location and may change without noticeT-Mobile regrets any confusion Mr*** may have experienced in regards to the expected coverage in his area
T-Mobile records confirm that the account was activated on May 12, 2017, and there was an attempt to take advantage of both T-Mobile’s Carrier Freedom promotion as well as our Samsung Galaxy SBOGO promotionAs can be expected, there are several eligibility requirements for each of the above promotions; some of these requirements were met and others were notNamely, customers were not able to combine these promotions, and therefore Mr*** received the rebate for the BOGO offer, but was not able to redeem the Carrier Freedom offerAgain, T-Mobile regrets any confusion in regards to this matter
In order to provide Mr*** with a truly Un-carrier experience, T-Mobile has made an exception and provided him with the opportunity to return his equipment outside the return periodMr*** can return the Samsung Galaxy Shandsets to:
T-Mobile USA, Inc
Attn: Liana
Menaul Blvd NE
Albuquerque, NM
Once T-Mobile has received the devices and confirmed they are in working condition with no physical or liquid damage, and the anti-theft features disabled, T-Mobile will revisit the account and apply credit to offset any remaining EIP balance for these devicesT-Mobile asks that Mr*** have the devices returned within days from the date of this letter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Liana G***
Executive Response

December 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated December 10, 2016, regarding the above-referenced accountT-Mobile is pleased to have resolved this matter to Mr***’s satisfactionIt is important to note that T-Mobile has been in contact with Mr*** via emailT-Mobile regrets any concerns that Mr*** may have experienced regarding his billingT-Mobile records confirm that Mr***’s billing cycle runs from the 23rd of the month to the 22nd of the following month, with payment due on the 15thPursuant to T-Mobile policy, customers may be suspended when payment in full is not received by the payment due dateCustomers can make a payment via electronic check or credit card, online, over the phone either through the Interactive Voice Response (“IVR”) or with Customer Care or in person at one of our local retail store locations or by mailing it to the payment lockbox address on their billing statement remittance slipA review of the account confirms that Mr***’s payment that was due on October 15, 2016, was not received on timeT-Mobile provided Mr*** with calls, text messages and a billing notification providing the payment due dateAs payment was not received timely, T-Mobile suspended the account’s ability to place outbound callsAs stated in our Terms and Conditions, if we suspend a customer’s service and then later reinstate it, a fee may be assessedTherefore, when Mr*** made a payment on October 24, 2016, and the account was reactivated, the account was assessed a $restore from suspension fee per line of serviceAll T-Mobile accounts are assigned one line as the primary line for the account to receive T-Mobile notificationsAt the time of activation, the first line that is activated is automatically assigned as the primary line on the accountAll customers have the option and ability to register their account and mobile numbers on myt-mobile.comOnce a customer clicks on the “sign up” button they follow the steps on the screen to register and establish the Primary Account Holder (“PAH”) and the primary lineMr*** can also check his balance by dialing #225# and the SEND keyNevertheless, as we want to ensure that our customers are provided the best experience possible, on December 14, 2016, T-Mobile offered to remove the $restore fees including taxes for a total of $Mr*** accepted this offer as of December 15, 2016, via emailPlease note that Mr*** has been credited a total of restore from suspend fees during the history of his account; therefore T-Mobile will no longer credit valid restore from suspend fees and Mr*** has been fully advised on how to prevent account suspension in the futureBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCChris L*** Executive Response

Complaint: ***
I am rejecting this response because:there were several credits made to my account and only because of my persistence in callingThis company is filled with many different people who all say different thingsBecause of this disorganization I was backed up in my paying theThe billsThe only reason my device was located is because I kept callingYou had peopleon your team who would say they would call me back and never didThen they went ahead And stated that some things were being researched until April 11th and that my service would not be interruptedOn April 3rd I woke up to interrupted service and obligated to pay dollars because "the system" would not allow my service to be turned on, when the entire backup was because of the incompetsnce of this teamThe dates given are off and this company needs to re-evaluate who they hire
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: first, the amount in question is $and not $ Secondly, I have not received anything from T mobile and lastly, they charged my credit card without my permission after account was closed and therefore should give the option of crediting such account The reason the unit was not returned is because T-Mobile store did not accept the unit and further said I had to wait for a UPS label that was never issued, nor was I ever informed one was coming Not even a T-Mohile store was allowed to print such label So I had to return to the store again and insist gat I get the label or they take the unit The two people I spoke to in the Philippines simply lied or where un knowledgeable
Sincerely,
*** ***

August 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated August 21, 2016, regarding the above-referenced accountPlease be advised that T-Mobile originally responded to Ms***’s concerns in our correspondence to your office dated August 5, 2016, under your file number ***T-Mobile regrets hearing of Ms***’s continues concerns with her equipment insurance claim and the non-return fee assessed to her accountT-Mobile records confirm that Ms***’s mobile number ending in *** was enrolled in the Premium Handset Protection (“PHP”) for the periods from February 1, 2015, through August 2, 2016, when she removed it via myT-Mobile.comFurther review confirms that on April 30, 2016, Ms*** contacted the insurance company Assurant Solutions, Inc(“Assurant”) to file a claim for physical damage on the Samsung Galaxy Note device used under her mobile number ending in ***Further review confirms that after Ms*** remitted payment for the required deductible, Assurant approved the claim with claim ID number *** and a replacement device was shipped to Ms***Please be advised that in each replacement handset box, a set of instructions are provided to inform the customer how to return their non-working equipment and to avoid being charged a non-return feeIn addition, the possibility of a non-return fee is disclosed at the time a claim is processedRecords confirm that Ms***'s billing statement dated July 17, 2016, was assessed a non-returned fee in the amount of $by AssurantIt is important to note that as Ms*** filed a claim for a damaged device, the fee assessed to her account by the insurance provider, was not due to receiving the device with physical damage, but due to no confirmation of returnIn reviewing Ms***’s concerns and correspondence, T-Mobile has confirmed the return of the equipment and on July 30, 2016, a credit in the amount of $was issued to Ms***’s accountMs***’s account currently reflects a balance in the amount of $due by August 9, Please be advised that the credit will be balance impacting once Ms***’s billing cycle closes on August 16, It is also important to note that when a billing cycle closes, it will take three to five days for the system to generate billing statements and to apply any pending creditsAs indicated above, Ms***’s account had a pending credit in the amount of $for the disputed non-return feeRecords confirm that on August 17, 2016, prior to the billing statement to be produced, Ms*** contacted Customer Care requesting a status of her accountPlease note that as at that time, the credit was still processing, and it did not reflect on the account yetCustomer Care reversed the original credit of $issued on July 30, 2016, and manually applied a second one for the same amount of $which impacted Ms***’s balance immediatelyMs***’s account was only billed once for the non-return fee of $on her billing statement dated July 17, Then, on August 22, 2016, records confirm that Customer Care issued an additional bill credit in the amount of $to Ms***’s accountAs of the date of this letter, Ms***’s account reflects a balance in the amount of $due by September 9, 2016, which consists of her monthly service charges for the periods from July 17, 2016, through August 16, 2016, monthly equipment charges, a late payment fee, and applicable taxesOn August 23, 2016, T-Mobile issued a courtesy credit in the amount of $for the late payment fee including taxes updating the account balance to $T-Mobile regrets any misunderstanding and inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCMaggie R*** Executive Response

April 5,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 1, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that he has designated *** *** as an authorized user of the account
T-Mobile is delighted that Ms*** chose T-Mobile as her wireless service provider, and we welcome her to the Un-carrier familyWe regret hearing of Ms***’s concerns with our Carrier Freedom promotion and the status of her submissionWith Carrier Freedom, consumers can get reimbursed for their current carrier's cancellation costs as a combination of tracredits and a prepaid debit card when they switch to T-Mobile and trade in their devicesNaturally, several requirements must be met in order to be approved for this offer
Our records reflect that Mr*** received a tracredit of $at the time of activation and, based on the amount owed to his prior carrier and approval of his reimbursement request, he was sent a prepaid card in the amount of $for the balance of the equipment charged by his prior carrierT-Mobile regrets if this was not explained in full detail to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Zachary S*** Executive Response