T-Mobile Usa Inc

May 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt
of your correspondence dated May 4, 2016, regarding the above-referenced accountWe are pleased to report that we have resolved Ms*** concerns to her satisfactionT-Mobile regrets any concerns Ms*** has experienced regarding T-Mobile’s JUMP! On Demand lease ("JOD") programJOD provides customers another affordable option to use the best new devices on our amazing Data Strong networkThe lease option provides some of the lowest-out-of-pocket expense when getting the new device along with a low monthly costPlus the monthly payment includes both the cost of a new smartphone and the freedom to swap it for a new one anytimeJOD customers are responsible for and agree to at the time of lease signing, a total of lease paymentsHowever, they have the option to cancel their lease and return their handset at any time during the lease termIf they choose to end their lease before the month period is completed, the leased handset must be returned to a retail location and the remaining lease payments are collected at that timeIf the handset is not returned at the time the lease is ended, the total remaining balance for the purchase option price of the handset will be assessed on the next month billing statementOur records confirm that on December 5, 2015, Ms*** entered into a JOD lease for an iPhone 6s Plus with gigabytes (“GB”) of memory for use on the mobile number ending in ***On December 23, 2015, Ms*** entered into a JOD lease for an iPhone 6S Plus with 16GB of memory for use on mobile number ending Finally on January 4, 2016, Ms*** entered into a JOD lease for an iPhone 6s Plus with 16GB of memory for use on mobile number ending ***T-Mobile records further confirm that, on April 26, 2016, Ms*** contacted Customer Care at which time she initiated the payoff of her JOD lease for the mobile number ending in ***Please be advised that Ms*** was charged the purchase option price in the amount of $for her iPhone 6s Plus handset on the billing statement dated April 29, Ms*** finalized her purchase for the JOD lease on mobile number ending *** by making a payment of $on May 4, 2016, which covered the purchase price option of $plus the monthly access charges billed from March 29, 2016, through April 28, Upon speaking to Ms*** on May 11, 2016, and in an effort to amicably resolve the matter, T-Mobile has closed the leases for the mobile numbers ending in *** and ***In addition, T-Mobile has offered Ms*** an Equipment Installment Plan ("EIP") for the remaining cost of her two iPhone 6s Plus’Ms*** has agreed that mobile number ending *** to $per month for months for a total price of $and mobile number ending *** has agreed to $per month for a period of months for a total of $beginning on Ms*** billing statement dated June 29, Pursuant to our conversation, Ms*** confirmed that matter is resolved and she has no further concernsFurthermore, please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms*** contact with our retail locationWe regret any inconvenience to Ms*** and appreciate her continued businessBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCChristina S*** Executive Response

Complaint: ***
I am rejecting this response because: I have already filed my complaint with the FTC as well as a police report which was sent to you The mobile had not one returned any calls as promised" within days" as promisedThis matter started on 5/9/17! I request this matter remain open until tmobile addresses the situationIt is t mobiles fault the account was even openedWhen I go into ar mobile store for any reason they always take a copy of my photo idAnd u would like am explanation on how someone walked into a store in Puerto Rico and was able to be added to my account without my approval.
Sincerely, *** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

July 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: ***
*** Your File No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 14, 2017, regarding the above-referenced file number. T-Mobile regrets any concerns Ms*** experienced regarding her mobile device unlock and appreciates the opportunity to respond to her concerns. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. T-Mobile regrets any inconvenience to Ms***. T-Mobile records indicate that Ms*** contacted T-Mobile Customer Care to request a Mobile Device Unlock; however, T-Mobile was unable to provide the code as Ms*** devices were not sold through T-Mobile or a T-Mobile authorized dealer Upon speaking with Ms*** it was established that she purchased the equipment through a third party retailer and the device was identified as being Samsung Galaxy Mega sold exclusively through AT&T. Ms*** may contact the manufacturer of the device for further assistanceT-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Andrew S*** Executive Response

May 16,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***`
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 5, 2017, regarding the above-referenced account
T-Mobile strives to provide all our customers with a world class experience and we regret any inconveniences Ms*** may have encounteredT-Mobile appreciates the feedback Ms*** has provided as it allows us to take the necessary steps to improve future customer experiences
T-Mobile records confirm the above referenced account was canceled on February 11, when Ms*** ported her mobile numbers to a new providerThe final billing statement was issued on March 3, and reflected a total balance due of $1,with included an unpaid balance of $and new charges totaling $
If a customer has an open JUMP! On Demand (“JOD”) lease or active Equipment Installment Plan (“EIP") and the account is canceled, any remaining lease payments or EIP installments remaining on the canceled account are accelerated and become due with the final billing statementThis information is disclosed within both the lease and EIP agreements provided at the time of the transactionT-Mobile owns JOD devices however customers have the option to purchase them from T-Mobile by paying the purchase option price which is included on the billing statement following the lease close dateIf customers do not wish to purchase the devices, they must return them to T-Mobile within days from the date the lease has been closed or canceled in order to have the purchase option price waived
T-Mobile records indicate that Ms*** agreed to an EIP for the mobile number ending in *** on May 9, with the purchase of a Samsung Galaxy Note 3; she agreed to a JOD on the same line on November 24, with the lease of a Samsung Galaxy Note along with a new EIP for accessories for that deviceWhen the account was canceled on February 11, 2016, the remaining EIP balances and JOD payments were accelerated and posted to the final billing statement
Please note that T-Mobile was not contacted regarding Ms***’s decision to cancel her service and we were therefore unable to discuss the details of her final billing statement with herFollowing the account cancellation, T-Mobile was first contacted on April 12, at which time Ms*** requested a copy of her final billing statement be re-sent which was processedThe next time T-Mobile spoke with Ms*** was on May 25, 2016, and by that date her account had been transferred to an outside collection agency due to the unpaid balanceThis transfer incurred a collection fee of $which resulted in a revised balance of $1,It is T-Mobile‘s position this balance is accurate
T-Mobile’s Executive Response Team spoke with Ms*** on May 11, and learned her current carrier had promised to compensate her for her final bill on her T-Mobile account, but she states they failed to do soWhile T-Mobile is not at fault in this instance, as a gesture of good will and to be truly Un-carrier, we have agreed to waive the account balance in fullThis decision was reached based on Ms***’s good account historyAs of the date of this letter, the account remains canceled with a zero balanceT-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debtPlease note that it may take up to days for Ms***’s credit report to reflect the change
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Liana G***
Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease keep me up to date with any advancements or improvements made to the T-Mobile network around the Madison area and in Wisconsin pleaseThank you so much for your time and patience
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***t mobile completely lied! I never had enrolled in apparentless billing at that timeEvery time I contacted them for a year they kept saying there sight was down for maintance! How can it be paperless if you can't get it that's called freelance billing!

September 11, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated September 4, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Mr***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address his concerns within this letterT-Mobile regrets any concerns Mr*** may have experienced regarding the process for returning his devicesMr*** activated service with T-Mobile, August 11, when he elected to finance two Samsung Galaxy On devices using our Equipment Installment Plan (“EIP”) offeringEIP is a payment option that allows eligible customers to purchase equipment by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installmentsAt the time of the purchase, Mr*** made a down payment in the amount of $which consisted of $for the handsets, $for a SIM starter kits, plus applicable taxes of $22.04, and agreed to a series of monthly installments in the amount of At the time of his purchase, T-Mobile provided a twenty day return period which allowed Mr*** to use the equipment to see if it met his needsIf the equipment or services were not acceptable, the equipment could be returned for a refund or exchange and, if requested, cancelation of the service and any applicable EIP entered into at the time of the original purchaseMr*** contacted T-Mobile on August 29, 2016, to cancel his service and requested our return shipping address to return the equipmentMr*** was advised that once the equipment was received by the warehouse, it would take seven to ten business days to process a full refundUpon review of the account T-Mobile confirmed that the handsets were returned and as such Mr***’s EIP was closedT-Mobile records indicate that on September 8, 2016, a refund in the amount of $was applied to Mr***’s credit card and his account remains closed with a zero balanceIt is important to note that although this refund typically processes as to T-Mobile within two to three business days; we have no control over the amount of time that the financial institution in question will take to subsequently post to the customer’s accountOn that basis, we recommend that MrGilrnonan direct any inquires to his issuing bank after the initial processing timeT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCRobert R*** Executive Response

May 3,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated April 24, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced regarding her most recent account balance in the amount of $On August 28, 2014, Ms*** purchased an Apple iPhone 5s device on our Equipment Installment Plan (“EIP”) offering
Please note while Ms***’ account was active, she was placed on Active Military DutyActive Military Duty customers are exempt from certain T-Mobile fees such as payment processing fees, bill reprint fees, as well as late fees to name a fewAdditionally, these accounts can maintain their monthly equipment charges for the remainder of the 24-month EIP agreement after cancellation
On October 3, 2014, Ms*** cancelled her T-Mobile account when she ported her line ending in *** to a new carrierThat same day, Ms***’ opted to enroll in our AutoPay feature for the remaining monthly equipment charges for her Apple iPhone 5s deviceAutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customerPlease note T-Mobile does not have record Ms*** paid her Apple iPhone 5s device in full upon cancellationAdditionally, T-Mobile does not have record Ms*** made a payment over $1,while her account was active
On December 31, 2014, the monthly EIP charge in the amount of $was returned unpaid through the method of payment Ms***’ used for AutoPayOn January 24, 2015, Ms*** contacted T-Mobile stating she made a payment in the amount of $that was not appearing on her T-Mobile accountOn January 29, 2015, our Missing Payments team was not able to locate the $payment and requested Ms*** provides a copy of her bank or credit card statement for further reviewRegrettably, T-Mobile did not receive a copy of Ms*** bank or credit card statement
Please be advised T-Mobile continued to receive manual payments for the monthly equipment charges on the following dates:
• February 27, 2015, in the amount of $75.00;
• March 25, 2015, in the amount of $25.00; and
• May 17, 2015, in the amount of $
The February 27, and March 25, payments were made through our automated system and the May 17, payment was made with a Customer Care representativePlease note the payment remitted on May 17, 2015, was the last payment T-Mobile received until April 24, which is further outlined below
As Ms*** stopped making payments to her Apple iPhone 5s device, the $monthly equipment charges continued to bill causing a rolling past due balanceMs***’ August 10, 2016, monthly billing statement was in the amount of $for the unpaid balance of her Apple iPhone 5s deviceOn April 24, 2017, Ms*** remitted a payment in the amount of $
Upon speaking with Ms***, on April 28, 2017, T-Mobile requested a copy of her bank or credit card statement outlining the payment made for the Apple iPhone 5s deviceMs*** indicated she would not be able to obtain a copy of the statements for the timeframe requested
As T-Mobile was not able to locate any additional payments made to Ms***’ Apple iPhone 5s device, we respectfully decline any request for credit towards the deviceT-Mobile records do not indicate changes were made to Ms***’ account without her authorizationMs*** account remains closed with a zero balanceT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jennifer G*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is ultimate satisfactory to me - pending the timely removal of the contentious entry from my credit historyThe description of the issue is not entirely accurate (there was a problem with my account that lead to the 2nd number being added It's a long story that's no longer relevant, but I was told there would be no charge for these eventually merging of the accounts once the issue has been resolved) As this only took a few days, it did not occur to me that this was the source of the charges I even contacted T-Mobile to confirm that there was no charges associated with that "day account" immediately upon resolution.However - the offer from T-Mobile to (1) credit me for the amount they neglected to remove a few years ago and (2) fully remove the entry from credit ultimately renders the inaccuracies meaningless As long as the resolution is fair (which it will be, assuming my credit history is clean) - I am happy.Sincerely, *** ***

Complaint: ***
I am rejecting this response because: My name was listed as an authorized user of the accountI was the owner of the device and the planI paid for my bills, never had troubleMy mother had already had me listed as an authorized userPlease listen to your call recordingsThey're said to be monitored for quality assurance and this is exactly the oppositeI can have my mother call again and authorize me once again just to ease your mindSo you can further ignore the problem. My mom and dad are older folksOne of them is disabled completely and the other one can't manage her financial things on her ownSo best believe I've been the authorized user in any and all accounts you can find under herI'm sure T-Mobile is perfectly aware that she has a language barrierSo what you're proposing is talk to someone who won't even be able to understand half of the things you say and close the matter as if it was addressed? Nobody has ever told us we had to have it in writing that I was an authorized user in the accountPlease check your records!!!!!!
Sincerely,
*** ***

September 26, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”)
is in receipt of your correspondence dated September 22, 2016, regarding the above-referenced accountWe are sorry to hear that Ms*** had concerns with exchanging her handsetPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our companyT-Mobile is working diligently on network improvements throughout the U.SOur goal is to provide our customers with the best experience possibleUnfortunately, T-Mobile is unable to guarantee coverage in all locationsThere are several factors that may interfere with actual service, quality, and availabilityOur records confirm that on August 27, 2016, Ms*** filed a handset claim for her iPhone handset through her insurance provider AssurantAt this time Ms*** remitted payment in the amount of $for the deductiblePlease be advised that a handset claim through Assurant is required in the event that a customer’s handset is lost, stolen, has physical, or water damageIt is important to note that each time a Handset Exchange is processed through T-Mobile or Assurant, the replacement device is typically in like new conditionOn September 10, 2016, Ms*** contacted T-Mobile customer service at which time she indicated that her recently replaced iPhone handset was not functioning properlyAt this time T-Mobile sent Ms*** a brand new iPhone 6s handsetOn September 14, 2016, Ms*** contacted T-Mobile to indicate that the new handset she recently received was also malfunctioningAt this time T-Mobile placed a handset exchange and sent Ms*** a replacement iPhone handsetOn September 20, 2016, Ms*** contacted T-Mobile to file another handset exchange and indicated that her recently replaced iPhone was malfunctioningAt this time T-Mobile processed another handset exchange for Ms***’s iPhone handsetThis replacement handset was picked up by Ms*** on September 22, On September 23, 2016, T-Mobile contacted Ms*** at which time she indicated that the replacement iPhone handset that she recently picked up on September 22, 2016, was functioning properly and that the issue was resolved to her satisfactionT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCTaylor B*** Executive Response

October 30,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
*** *** *** ***
*** *** *** ***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated October 18, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience to Ms*** regarding his accountRecords indicate that Ms*** requested services from T-Mobile on September 24, Upon activation, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone Plus Rose Gold 128GB handsetEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installmentsMs*** agreed to a down payment of $plus tax and $monthly payments for monthsPlease note that at the time of purchase Ms*** paid $234.81, which included her down payment and tax
At the time of Ms***’s purchase of a new handset for use on the mobile number ending in ***, T-Mobile provided a return period which allowed Ms*** to use the equipment to see if it meets her needsIf the equipment was not acceptable, it could have been returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable EIP entered into at the time of the original purchase
Please be advised that T-Mobile is unable to cancel services unless a customer submits a requestRecords show that Ms*** never requested cancellation of service and therefore; her account continued to accrue charges
Please note that Ms***’s account was enrolled in AutoPayAutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customerAs Ms*** authorized AutoPay, T-Mobile was authorized to automatically deduct payments from the credit card/bank account provided
T-Mobile completed an investigation on August 4, 2017, and found that Ms*** returned her Apple iPhone Plus Rose Gold 128GB handset on October 25, Due to an inadvertent error, the handset did not register as being returnedPlease be advised that a refund was submitted on that day to reimburse Ms*** for all cost paid upfront for her device
T-Mobile records indicate that Ms***’s account was cancelled as of August 23, The final balance of $included monthly service charges, tax and fees
In efforts to amicably resolved Ms***’s concerns, T-Mobile has adjusted her account down to a zero balanceAdditionally, T-Mobile has also submitted a refund to Ms*** for the automatic payments that came out of her bank account during the time the account was in an active statusThis refund of $was submitted as of October 23, 2017, and was sent to Ms***’s physical addressMs*** should allow up to business days to receive the refundT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** ***

April 12,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 1, 2017, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concern within this letter
T-Mobile regrets any concern to Ms*** in regards to her JUMP! On Demand (“JOD”) lease of her LG GT-Mobile records confirm that on July 28, Ms*** leased an LG Gon T-Mobile’s JOD option in which she agreed to monthly lease payments in the amount of $and agreed to a purchase option price of $plus applicable taxesPlease note that on March 8, Ms***’ JOD lease ended and was billed $plus applicable tax for the purchase option price of the LG G
On March 11, T-Mobile records confirm that Ms*** contact Customer Care in regards to the billed purchase price option and was offered the option to place the purchase option price on an installment option which would split the purchase option price in nine monthly payments of $Please be advised that this change was processed and Ms*** was issued a credit of $
It is important to note that the credit was pending and has now impacted her current charges on her bill dated April 8, as it is applying towards her current chargesIf Ms*** has any additional questions or concern we urge that she contact Customer Care 1-800-937-as they are available for a wider range of hours or myself at the number belowT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Oscar T*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I want to thank the young man that called me on 1/26/and I appreciated the $credit to us for the deductible the T-Mobile office I went to with all of this, charged us, that was very nice of him, and I appreciate also Zachary S*** and his getting in touch with me at the beginning
I tracked the FEDX pkg I sent back to Mr S*** and it shows being delivered yesterday 1/27/16 and signed for by an ** ***
The Galaxy Sseems to be working GREAT, no issues at allAgain, thanks for their quick response
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
I have been waiting for a response from the T-Mobile person that is assisting me concerning the size of the phone that he wants to replace my nonworking phoneThe phone that he is offering is physically a size smaller than the one that I have and being years old and my eyesight not what it used to be I am used to having the bigger phone so I am verifying whether that is an optionI have even offered to pay the hundred dollar difference for the larger size screen phone.Sincerely,*** ***

August 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated August 13, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience Ms*** may have experienced in regards to receiving an itemized final billing statementOur records confirm Ms***’s account was canceled on February 27, 2016, when her numbers were ported to another carrierThe March 3, 2016, final billing statement was charged $422.14, which included an unpaid balance of $for previous services used, and $which was for an iPhone 5c Equipment Installment Plan of $137.46, a $late fee, and $for monthly recurring charges and applicable taxes and feesAn itemized final statement was automatically mailed to the billing address on file when the account was canceledA reprint of the final bill was sent to Ms*** to an updated address on May 2, 2016, and again on June 19, Ms*** remitted payment on May 2, 2016, in the amount of $284.68, reducing her balance to $for the accelerated EIP chargesOn August 18, 2016, we spoke with Ms*** and as a courtesy, we offered to credit the $balance and remove her account from collectionsMs*** accepted our offer and credit was issued bring the account to a zero balanceIn addition, T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus relating to this accountPlease note that it may take up to days for the credit report to be updatedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCDaniel R*** Executive Response

October 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated September 30, 2016, regarding the above-referenced accountT-Mobile understands the importance of a properly working device and regrets any concerns Ms*** is having with her handsetT-Mobile records reflect that Ms*** purchased a NEW 2U Certified Pre-owned (“CPO”) Samsung Galaxy Son August 23, through a third-party retail store, which includes a day buyer’s remorse periodT-Mobile is committed to providing customers a number of options to obtain high-quality mobile devices for everyone in their familyOne of our most cost effective options would be our NEW2U CPO program which offers our customers NEW2U devices that go through a rigorous point inspection to ensure that they are within T-Mobile’s approved standards, operational parameters and only devices in excellent physical condition are offered for saleCustomers are provided with a day Warranty period when purchasing a NEW 2U CPO handsetDuring the day Warranty period, Ms*** is eligible to receive an advanced replacement of her device via T-Mobile’s Handset Exchange ProgramUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageAlternatively, customers can replace their device through a post-exchange program by contacting the manufacturer directly to discuss repair or replacement optionsT-Mobile records reflect that Ms*** participated in the Limited Warranty Exchange process on September 21, Please be advised, prior to placing the handset exchange T-Mobile provides customers with a disclosure which advises that we will provide the customer with a new or like new replacement phoneAdditionally T-Mobile informs the customer the replacement handset will come with an additional 90-day warranty or will carry the remaining warranty balance from the current phone, whichever is longerHowever, in order to amicably resolve this matter T-Mobile has offered to send out a new Samsung Galaxy S free of cost as a one-time exceptionThis handset will receive a one-year Limited Warranty provided by the manufacturer of their deviceAdditionally, Ms*** may keep her current handset as well as the new handsetMs*** has agreed to our offerBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCJuan B*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and notjing has been resolvedThe guy at T-Mobile didn't even help me.
Sincerely,
*** ***