T-Mobile Usa Inc

Tell us why here
May 16,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 25, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced regarding her final monthly billing statementOn April 26, 2014, Ms*** activated her T-Mobile account with one line of serviceUpon activation, Ms*** provided a mailing address as required to complete account activationMs*** opted to receive her monthly billing statements through our paperless billing optionPaperless billing is a free service that allows customers to receive their billing information in a secure online channel hours a day, seven days a weekT-Mobile recommends customers who use our paperless billing option to update any address changes in order to maintain accurate account information
T-Mobile records indicate on August 16, 2016, Ms*** cancelled her account when she ported her mobile number ending in *** to a new providerOnce an account is cancelled, the paperless billing option is cancelled and the final monthly billing statement is mailed to the address on file
Ms***’s final monthly billing statement was in the amount of $and consisted of monthly access charges and fees and taxes for the billing period from June 27, 2016, through August 16,
On October 20, 2016, T-Mobile received the final monthly billing statement as a returned mailingTo protect Ms***’s personal account information, T-Mobile opted to stop sending the final monthly billing statements to the address on fileT-Mobile regrets Ms*** did not receive her final monthly billing statement
As a payment was not remitted timely, on November 19, 2016, Ms***’s account was referred to the third party collection agency AmSherWhen an account is transferred to a third party collection agency a fee may be assessed and is typically based on the past due balance at the time of transferA fee in the amount of $was billed to the account bringing the balance to $Please note T-Mobile did not receive a request from Ms*** for a copy of the final monthly billing statement prior to the account being referred to a third party collection agency
On February 28, 2017, T-Mobile issued a credit in the amount of $to the account to assist Ms*** with her account concernsAs a result of this credit, the collection fee was adjusted in the amount of $Ms***’s final account balance is in the amount of $It is T-Mobile’s position that the balance is valid and owed
Ms*** may contact AmSher, the collection agency her account currently resides with, at *** to remit paymentPlease be advised that although T-Mobile does not report information directly to any of the credit bureaus, the third party collection agencies to which accounts are assigned mayThe account may be reported to the credit bureau while a balance remains outstandingT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** ext***
Very truly yours,
T-MOBILE USA, INC
Jennifer G***
Executive Response

Complaint: ***
I am rejecting this response because: As stated earlier, T-Mobile doesn't accept that they have charged wrong Tax, even after showing the tax rate at Department of Revenue WA's websiteThey believe tax rate is charged at what their tax consultant says rather than what Department of Revenue says
Sincerely,
*** ***

September 24, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated September 16, 2015, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved this matter to Mr*** satisfactionPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr*** recent contact with our Customer Care by failing to return Mr*** callOn June 25, 2015, replacement equipment was ordered for Mr*** authorized user of record, Mr***Replacement equipment was shipped to Mr*** the same dayPlease be advised that in each replacement box, a set of instructions is provided to inform the customer how to return their non-working equipment and to avoid being charged a non-return feeOur records indicate that we did not receive the non-working equipmentAs such; Mr*** was charged $for the non-return fee and applicable taxesIt is important to note that the possibility of a non-return fee was also disclosed to Mr*** at the time the exchange was processedOn August 11, 2015, when we had not received the non-working equipment, a non-return fee in the amount of $was assessedPlease note that on September 22, 2015, T-Mobile received the equipmentAs this was after the allotted seven days, and after various reminder messages being sent, it is T-Mobile’s position that the non-return fee was validly assessedNevertheless, as a courtesy to Mr***, T-Mobile applied a credit of $for the non-return fee and the applicable taxesPlease be advised that the account currently reflects a zero balanceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCKayla *** Executive Response

January 23, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 17, 2017, regarding the above-referenced accountT- Mobile records indicate the account holder of record is the *** ***Although Ms*** *** is not an authorized user on the account, we were able to speak with Mr*** regarding this correspondence to your office, and we are pleased to report that the matter is fully resolvedPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our sales officeIn an effort to amicably resolve this matter, on January 22, 2017, T-Mobile ordered a prepaid refund card in the amount of $for Mr***’s SIM cards to be shipped to his requested addressMr*** will need to allow seven to ten business days for mailingT-Mobile regrets any inconvenience to Mr*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCLigia M*** Executive Response

September 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated September 15, 2015, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved Ms***’s concerns to her satisfactionT-Mobile regrets any confusion surrounding the notice that Ms*** received and we appreciate the opportunity to resolve her concernsOur records confirm that on July 31, 2015, T-Mobile advised Ms*** that T-Mobile was able to substantiate fraud and Ms*** was absolved of all financial responsibility for her account number ***As payments to the account were made on May 13, 2015, and May 14, 2015, in the amount of $1,and returned unpaid; a new billing statement was produced with five returned payment fees and chargebacks dated August 7, Due to an administrative error, the bill charges were not removed and regular collection efforts resumedAs of September 17, 2015, upon speaking with Ms***, T-Mobile removed the account number *** from collections and any negative reporting was removedPlease note it may take up to days to reflect on Ms***’s credit reportAs of September 21, 2015, Ms***’s account remains canceled with a zero balanceT-Mobile regrets any inconvenience to Ms*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCLeah T*** Executive Response

May 19,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 12, 2017, regarding the above-referenced accountT-Mobile has determined that the account holder, *** *** and the complainant, *** *** is one in the same
T-Mobile regrets that Ms*** feels that our investigation is not sufficient to resolve the concerns presented in her letter to your agencyOn May 18, 2017, T-Mobile contacted Ms*** via telephoneAt the time of our discussion, Ms*** provided her above-referenced account number
T-Mobile records indicate Ms***’s closed account currently reflects an outstanding balance of $Ms***’s outstanding balance consist of her unpaid monthly recurring charges through the date of cancelation on January 15, 2017, in the amount of $and a collections fee of $
Review of the account confirm that due to an inadvertent error, on December 24, 2016, Ms***’s account was not canceled at the time of her original conversation with T-MobileIn an effort to amicably resolve this matter, T-Mobile has agreed to apply a credit of $which represents Ms***’s monthly recurring charges for services from December 11, 2016, through her cancelation on January 15, 2017, in accordance with the original request for cancellationMs***’s updated balance is $which includes her unpaid service from her billing statement dated October 11, 2016, through December 11, 2016, and the collection fee
Ms***’s collections fee will be adjusted based off of her new balance which will be updated within hoursMs*** may contact AmSher, the outside collection agency assigned to her account, to schedule paymentMs*** may reach AmSher at 877-322-T-Mobile regrets any inconvenience
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Martin G*** Executive Response

April 5,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated March 27, 2017, regarding the above-referenced accountPlease be advised that T-Mobile has made several attempts to contact Mr*** which have proven unsuccessful therefore we will make every effort to address his concerns within this letter
T-Mobile regrets any inconvenience to Mr*** regarding his handsetT-Mobile records indicate that on September 11, 2015, Mr*** completed the purchase of the Samsung Galaxy Sedge under our JUMP! On Demand offering (”JOD”)JOD is a lease option in which participating customers may be eligible for the lowest out of pocket price as well as the lowest monthly costPlus the monthly payment includes both the cost of a new smartphone and the freedom to swap it for a new one anytimeAt the time of purchase Mr*** was not required to make an upfront payment; however, he agreed to a series of monthly lease payments in the amount of $
T-Mobile records indicate that Mr***’s JOD lease ended on March 14, Mr*** has up to days to set a Purchase Option Installment Plan (POIP) with the remaining balance of his JODT-Mobile records show that on March 23, 2017, Mr*** intended to start a POIP, however on March 28, 2017, the POIP was cancelled due to T-Mobile not receiving the confirmation of Mr*** accepting the terms and conditions via email
Should Mr*** still be interested in completing the POIP for his closed JOD, he may contact us to the phone number below by May 13, 2017, to restart the POIP
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Mercedes V***
Executive Response

December 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated November 30, 2016, regarding the above-referenced accountPlease be advised that T-Mobile has made several attempts to contact Ms***, however our attempts have been unsuccessfulTherefore, we will attempt to address Ms***’ concerns via this letter to your officeT-Mobile regrets that our service did not live up to Ms***’ satisfactionPlease be advised that Ms***’ correspondence is regarding the solicitation of T-Mobile service through Vim SolutionsIt is important to mention that T-Mobile and Vim Solutions are two separate entitiesIt is important to mention that T-Mobile USA Incwas not party to the initial activation transactionT-Mobile records confirm that Ms*** did cancel T-Mobile service and return the equipment within the provided return periodIn an effort to resolve this matter amicably, on December 8, 2016, T-Mobile issued a prepaid refund card for $42.90, in lieu of the refund expected from Vim SolutionsMs*** may expect the T-Mobile refund within seven to fourteen business daysT-Mobile confirms that the canceled account reflects a zero balanceT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCPancho Q*** Executive Response

Complaint: ***
I am rejecting this response because: I had thought it was all resolves until now when I still haven't received the checkI asked for an overnight and the guy told me he would put a ruah on it and would take 3-buisness daysNow being many more thwn buisness days I'm still not recieves itI feel like the company is toying with me and taking advantageThis has put me in a huge bind financially wise.
Sincerely,
*** ***

March 30,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 21, 2017, regarding the above-referenced accountWe are pleased to report that Ms***’s concerns have been addressed and resolved to her satisfaction
T-Mobile regrets any inconvenience that Ms*** has experienced regarding her handset replacement concernsWe appreciate the opportunity to respond to this matter
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s contact with our Customer Care
T-Mobile records confirm that on November 18, 2016, Ms*** was provided a Samsung Onhandset free of charge from the Executive Response Team at T-MobilePlease be advised that although this handset was provided to Ms*** at no charge, she was provided a day return period that allowed her to use the device and if it was found to have not met her needs, or should it have been delivered damaged, she could have requested an exchange for another new model as an upgrade exchange
Please be advised that Ms***’s aforesaid handset came with a one-year Limited Warranty from SamsungDuring the Limited Warranty period, Ms*** was eligible to receive an advanced replacement of her device via T-Mobile’s Handset Exchange (“HSE”) Program or a post-exchange device by contacting the manufacturer directlyUnder the HSE program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset be in good physical condition with no modification or damage, such as broken or damaged plastics, LCD, or internal parts, or liquid damage
Additionally, our records reflect that Ms***’s mobile number ending ***, associated with the above noted handset, was subscribed to the optional JUMP!feature from August 3, 2016, through September 23, Please be advised that while enrolled, JUMP!provided Ms***’s mobile number with coverage under Premium Handset Protection (“PHP”) including handset coverage for incidental loss, theft, damage, and an extended warranty periodShould Ms***’s device need to be replaced, outside of the terms of her Limited Warranty, Ms*** would have been able to file a PHP claim and after remitting her deductible, a replacement handset would have been shipped to her by Assurant Soltions, the PHP provider
T-Mobile records reflect that on December 6, 2016, Ms*** participated in our HSE program and initiated a limited warranty exchange during a call to Customer Care
T-Mobile records reflect that Ms***’s replacement device was delivered to our Retail Location on December 8, 2016, at which time an SMS notification was sent to her mobile number advising that the device was ready for pickup
T-Mobile records further reflect that on December 17, 2016, Ms*** visited our Retail Location to complete her handset exchangeIt was found in our Retail Location that Ms***’s handset was damaged and as such her Limited Warranty was voidAs such, our Retail Location was unable to process Ms.***’s exchange
T-Mobile records reflect that on March 20, 2017, Ms***’s account received a $credit for her reported Early Termination Fee assessed by her previous service provider
Although it is T-Mobile’s position that Ms***’s aforementioned handset is no longer eligible for an handset exchange, and that she is ineligible to perform a PHP replacement as she is no longer enrolled in JUMP!2, on March 37, 2017, in an effort to amicably resolve her concerns, T-Mobile offered to provide Ms*** with an additional Samsung Onhandset free of chargePlease be advised that Ms*** accepted this as a resolution to her concernsIt should be noted that Ms***’s handset was shipped to her via United States Parcel Service, and was assigned a tracking number as *** and was delivered to her residence on March 28,
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jason A***
Executive Response

Complaint: ***I am rejecting this response because:
When I spoke with Shannon at T-Mobile, she advised that on June 4, my refund for $had been processedShe advised I would receive a check in 7-business daysNow, the response reads that it will be a prepaid cardNone of the pieces of information I have been given have been followed through with
Previously, the representative I had spoken to a on May 26, had advised that my refund had been processed and I would receive it within 7-business daysThe information keeps changingA check is different from a prepaid card, the monetary value may be the same, but they are not the same itemI've been checking the mail since my discussion with Shannon and haven't received anything yet
Until I receive my money back, whether it is a prepaid card or check, I want this complaint left openSince the information keeps changing every time I speak with someone, I'm not sure if I really am getting my $backIt may be a small minor detail, but this has been an ongoing issue to get the $back since May 5,
Sincerely,*** ***

April 30,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 14, 2017, from Mr*** *** regarding the above-referenced accountPlease be advised that the account holder of record is Ms*** ***, and that she has designated Mr*** as an authorized user of the account
T-Mobile regrets any concerns Mr*** experienced regarding the above-referenced accountOur records confirm that Ms*** activated her account on September 27, 2001, and had four active lines of serviceOn August 23, 2015, T-Mobile records confirm that Ms*** contacted customer care regarding coverage issues experienced at a specific locationIn an effort to resolve Ms***’s concerns at that time, T-Mobile provided her a Cell-Spot routerThe Personal CellSpot Router unleashes the full power of Wi-Fi, allowing customers to call, text, surf anywhere in their home, including the attic and the basement with their capable deviceIt is like having a tower in one's house and is now available at no additional costOnly one CellSpot Router is available per account and it will only function in homes already wired with high speed internet service; however, it does not require that customers receive a minimum level of cell coverage within their homeThe CellSpot Router has innovative T-Mobile software installed that prioritizes calls made over as compared to other network traffic which ensures consistent and clear quality phone callsThis router is available for our customers to use as long as they remain a T-Mobile customerUpon cancelation of service, the router must be returned to T-MobileIf not returned, the customer will be billed a $non-return feeIf returned with physical damage, the fee is $
On February 8, 2016, our Equipment Installment Plan (“EIP”) program was used to purchase a Samsung Galaxy Core Prime handsetA down payment was not required, and monthly installments in the amount of $were accepted for the device balancePlease note that if a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementThis information is disclosed within the EIP agreement provided at the time of purchase
Regrettably, our records confirm that the account was cancelled on December 30, 2016, when the numbers were ported to another providerMs*** was required to return the CellSpot Router to T-Mobile within days of the date of cancellationAt the time of the cancellation, the account reflected a balance owed in the amount of $117.37, for service from November 10, through December 9, A payment for this balance was remitted on December 30, The final billing statement was dated January 10, 2017, and reflected a balance owed of $This balance included prorated monthly access charges, the remaining EIP balance, and applicable taxes
T-Mobile records confirm that the CellSpot Router was not received within the provided day period from the date of account cancellationAs such, on January 27, 2017, a non-return fee and taxes in the amount of $was assessed to the account, bringing the balance owed to $However, on February 8, 2017, T-Mobile issued a credit to the account in the amount of $for the billed monthly access charges, and a payment was remitted in the amount of $75.75, for the remaining EIP balanceThe account reflected a balance owed at that time in the amount of $105.81, for the CellSpot Router non-return fee and applicable taxesRegrettably, as of March 30, 2017, T-Mobile records confirm that the Cell Spot Router has not been received as returned to T-MobileAs such, it is T-Mobile’s position that the non-return fee and applicable taxes are valid and owedAs the balance of $remained outstanding, on April 7, 2017, T-Mobile referred the account to a third-party collection agency for collection of the balance owedPlease be advised that although T-Mobile does not report information directly to any of the credit bureaus, the third party collection agencies to which accounts are assigned mayThe account may be reported to the credit bureau while a balance remains outstanding
In an effort to amicably resolve Mr***’s concerns, on April 21, 2017, T-Mobile issued a credit to her account in the amount of $The account remains closed, with a zero balancePlease note that T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debtPlease note that it may take up to days for Ms***’s credit report to reflect the changeAdditionally, on April 21, 2017, T-Mobile issued a refund in the amount of $This refund has been sent in the form of a prepaid card, and has been sent to her via U.SMailThis refund can be expected to be received within seven to ten business daysT-Mobile regrets any inconvenience Mror Ms*** may have experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris P*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meYou will receive the device by the time allotted.Sincerely, *** ***

January 13, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** ***Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 6, 2017, regarding the above-referenced accountPlease be advised account number *** is under the name *** *** ***of which *** ** is the authorized contact on the accountWe have verified that *** *** and *** ** are one and the sameT-Mobile regrets any concerns Ms*** has experienced with respect to her Carrier Freedom reimbursementIn order to qualify for the Carrier Freedom reimbursement, Ms*** was to submit her final bill from her previous carrier on our Carrier Freedom reimbursement website, www.Switch2T-Mobile.comThe final bill was to include the final installments clearly showing the accelerated charges from Ms***’s previous phone carrierOur records indicate that Ms*** uploaded her final billing statement on the above website and thereafter, T-Mobile was able to confirm that the final acceleration charges with her previous carrier were $As result, on November 2, 2016, T-Mobile issued Ms*** a reimbursement card in the amount of $We regret any inconvenience to Ms***On January 10, 2017, in an effort to amicably resolve this matter and to provide Ms*** with the additional refund she is requesting, T-Mobile issued a bill credit in the amount of $updating Ms***’s T-Mobile account to a credit balance of $Ms*** was satisfied with this offer as a resolution to her concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCCesar R*** Executive Response

Complaint: ***I am rejecting this response because:TMobile was not honest regarding my experiences attempting to pick up a handsetThe representative noted that I did not pick up the replacement twice so it was returnedI was in the store attempting to pick it up the same day I received the text that my delivery was readyI have included screenshots of texts from TMOBILE regarding shipments, deliveries, and deadlines
Sincerely,*** ***

October 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 16, 2015, regarding the above-referenced accountT-Mobile regrets any confusion Mr*** may have experienced in regards to the return information provided in T-Mobile’s previous letter to your officeAs it is standard procedure to have customers return the battery, back cover and charger with a handset, this information was inadvertently included in the letter, however, upon speaking with Mr*** it was agreed upon that he would not be required to return the charger with the equipmentAdditionally, T-Mobile’s Executive Office was aware of the physical damage to Mr*** handset prior to its return and no charge will be assessed to the account for said damageMr*** handset has been received; therefore, on October 19, T-Mobile applied a courtesy credit of $601.76, to the account reducing the account to a zero balanceThe account remains in a cancelled statusUpon speaking to Mr*** he was advised of the status of the account and Mr*** accepted this as a resolution to his concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at*** *** *** Very truly yours, T-MOBILE USA, INCDiana J*** Executive Response

July 25,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 11, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience in regards to the billing for Ms***’s accountT-Mobile records indicate the account is currently enrolled in the Simple Choice Family Unlimited Talk, Text, and Data for $per month plus applicable taxesThe line ending in *** is also enrolled in the Stateside International Talk feature for $Please note the feature was added on June 22, The line ending in *** participated in T-Mobile’s JUMP! on Demand lease program for an LG G-Stylo on December 27, 2015, at a retail price of $for the device with monthly lease payments of $and the option to trathe device at the end of 18-months or pay the purchase option price of $Additionally, the line ending in *** also participated in T-Mobile’s Equipment Installment Plan (“EIP”) offering on March 31, 2016, with 24-monthly payments of $
The billing cycle from April 10, 2017, through May 9, 2017, included the monthly access charges plus applicable taxes, monthly EIP, and international chargesIn review of the account there was a total of minutes in international charges for total of $and applicable taxesThe total amount billed including international charges was $As the account was enrolled in AutoPay the balance was paid in full on May 31,
The billing statement for the dates of May 10, 2017, through June 9, 2017, included the monthly access charges plus applicable taxes, monthly EIP, and international chargesThe international charges for minutes totaled $and applicable taxesThe total balance owed including the international charges was $
On June 22, 2017, the AutoPay was cancelled from the account as well as the Stateside International feature for $was added to the line ending in ***Please note the Stateside International feature allows unlimited or discounted calling from the U.Sto landline and mobile numbers located outside the U.SPlease note that text messages are unlimited with this featureAlso on June 22, 2017, the account was adjusted $for the international charges from the April to May billing statement
The billing cycle from June 10, 2017, through July 9, 2017, included monthly access charges plus applicable taxes, and monthly EIPThe total balance owed including international charges was $The billing statement also included the past due balance of $from the May to June 2017, totaling $
As of July 18, 2017, Ms*** was advised of the appropriate international feature updated on her accountAdditionally, in an effort to provide an amicable resolution, the account was adjusted $for international charges on the accountAn additional credit of $was also applied to the account as a courtesy for two months of the $Stateside International featureAs such, the account currently reflects a balance of $
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jessica G*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI did get a call today from a collection agency and hope there wont be anything listed on my credit report? They said I owed and I told them I owe more than that and am paying it this week.Sincerely, *** ***

July 21,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** Your File No*** T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 8, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience Ms*** may have experiencedT-Mobile records indicate on December 12, 2016, the line ending in *** participated in T-Mobile’s Equipment Installment Plan (“EIP”) offering for a Samsung Galaxy SEdge for a down payment of $and 24-monthly payments of $On May 10, 2017, the line ending in *** participated in the EIP offering for a Samsung Galaxy SPlus with a down payment of $and 24-monthly payments of $
Newly activated individual postpaid T-Mobile accounts are billed by a system known as “bill current”This means that charges for a customer’s rate plan are billed in advance of the service being provided and become due within that billing cycleFor instance, a customer’s billing cycle may run from the 1st of the month through the 30thThey will receive notice of their monthly recurring service and feature charges on or around the 2nd of the month, and those charges will be due on the 22ndIf during that billing cycle the customer had any usage charges, such as international calling or third-party downloads, the respective charges would be reflected on the next month’s billing statement, as we cannot predict those charges in advance
On May 19, 2017, the billing cycle was updated from a close date of the 13th to the 22ndPlease note that a prorated billing statement was generated in order to reflect the new close dateThe billing statement covering the dates of June 14, 2017, through June 22, 2017, included the prorated monthly access charges and applicable taxes for the line ending in *** and *** and the monthly EIP charges totaling $
T-Mobile records indicate the line ending in *** was cancelled on June 27, The billing statement for June 23, 2017, through July 22, 2017, included monthly access charges, applicable taxes and monthly EIP charges at $The billing statement also included the past due balance of $82.10, for a total of $
Upon speaking with Ms*** on July 11, 2017, as a courtesy the account was adjusted for the past due balance of $Additionally, an adjustment of $was applied to the account for the line ending in ***The account reflected an adjusted balance of $A payment was made in store on July 12, 2017, for $updating the balance to zero
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jessica G*** Executive Response

August 11,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 29, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience to Mr*** and appreciates the opportunity to respond to his billing and price plan concerns
Between March 1, 2017, and March 5, 2017, T-Mobile offered the This One’s On Us to new or existing customers like Mr***To be eligible for the free line of service, which are offered through monthly bill credits, Mr*** is required to maintain his T-Mobile ONE price plan and activate a new line of serviceThe free line must have been a newly added line, not existing line, activated by March 5,
T-Mobile records indicate on March 5, 2017, service for the mobile number was reservedPlease note, the line ending in 5473, and price plan change to the T-Mobile One tax included, was not activated until March 6, 2017, after the promotion ended
As of March 6, 2017, Mr*** is subscribed to the T-Mobile One tax included price plan for $T-Mobile One tax included price plan provides the first two lines with unlimited talk, text and of data at up to 4G/LTE speeds depending on device capabilityPlease note that all additional lines added after the first two are $each per month
T-Mobile provides a $per line discount when the AutoPay payment option is set on the accountMr***’s account was enrolled in AutoPay on March 5, The AutoPay discount can take up to days to become active and balance impactingAutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customerCustomers continue to receive notifications that reflect the balance due as well as a notation that the account is on AutoPay
T-Mobile records indicate that on April 11, 2017, Mr*** leased a new Samsung Galaxy Edge BG handset utilizing JUMP! On Demand (“JOD”)Please note that Mr*** was not required to remit a capital cost reduction payment; however, he agreed to monthly lease payments of $and a final Purchase Option Price (“POP”) of $The POP is only charged if the customer elects to keep the handsetAdditionally, customers are eligible to JUMP their handsets up to three times within a calendar year to a new model
In an attempt to resolve the matter amicably, T-Mobile has extended the offer for the This One’s On Us promotion, and the $bill credit will reflect on future bill statementsAdditionally, T-Mobile adjusted the monthly charge for each month the number was charged, totaling $207.00, plus a one-time courtesy credit to the account in the amount of $Mr***’s account currently reflects an account balance of $due on August 16, T-Mobile respectfully declines to provide additional compensation
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s contact with our Customer Care
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 844-213-ext***
Very truly yours,
T-MOBILE USA, INC
Melyssa G***
Executive Response