T-Mobile Usa Inc

May 16,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated May 4, 2017, regarding the above-referenced accountT-Mobile is pleased to inform you that upon speaking with Ms***, she confirmed that her concerns have been resolved to her satisfaction
T-Mobile regrets any inconvenience Ms*** may have experienced regarding our September iPhone Trade Up offerFrom September 15, 2016, through September 25, 2016, new and existing postpaid customers who tradtheir fully paid off iPhone and signed up for our T-Mobile One rate plan could get a new iPhone for free or discounted via bill credits when purchased on an Equipment Installment Plan (“EIP”)
On September 15, 2016, Ms*** purchased an iPhone Plus on an EIP for the purchase price of $plus applicable taxes and fees and agreed to 24-monthly installment payments in the amount of $T-Mobile records indicate Ms*** did not sign up for the T-Mobile One rate plan until January 25, Pursuant to the terms of the offer as stated above, the account was ineligible for the iPhone Trade Up offer due to not being enrolled in an eligible rate plan at the time Ms*** purchased the iPhone PlusHowever, as gesture of goodwill and in an effort to resolve Ms***’s concern, on May 12, 2017, T-Mobile closed the EIP for the iPhone Plus device and it now reflects a zero balance
Please be assured that T-Mobile strives to provide world-class service to all of our customers on every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer CareT-Mobile regrets any inconvenience this may have caused Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Carlos T***
Executive Response

August 24, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated August 16, 2015, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Mr***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Mr***’s concerns within this letterT-Mobile regrets any billing concerns Mr*** has experiencedOur records confirm that as of August 25, 2014, Mr*** had six lines of service, and was subscribed to our Simple Choice Family Unlimited Talk, Text, and Data rate plan at $per monthMr*** was also subscribed to Family Allowances at $monthly, and the lines of service ending in *** and *** were subscribed to JUMP! handset protection at $monthly per lineAs such, Mr***’s monthly access charges before taxes were $T-Mobile records confirm that Mr*** had several open Equipment Installment Plans (EIP) for handsets, for an additional monthly charge of $Mr*** remitted a payment of $on March 3, 2015, for the billing statement dated February 25, 2015, for service from January 25, to February 24, Mr***’s billing statement dated March 25, 2015, for service from February 25, to March 24, 2015, was in the amount of $Mr*** also initiated the close out of his EIPs, in the amount of $Mr*** remitted a payment of $on March 27, 2015, leaving a balance owed of $T-Mobile records confirm that Mr*** cancelled his service on March 28, 2015, when he ported his numbers to another providerPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAs Mr***’s billing cycle ran from the 25th of one month to the 24th of the following month, Mr*** was billed through April 24, 2015, in the amount of $This brought Mr***’s final balance owed to $Please note that as Mr***’s final balance of $remained outstanding, on July 18, 2015, T-Mobile referred the account to third party collection agency, *** *** *** for collectionPlease be advised that although T-Mobile does not report information directly to any of the credit bureaus, the third party collection agencies to which accounts are assigned mayThe account may be reported to the credit bureau while a balance remains outstandingIn an effort to amicably resolve Mr***’s concerns, on August 21, 2015, T-Mobile issued a credit to his account in the amount of $for the April 25, billing statementMr*** remains responsible for the remaining balance of $for monthly access charges, EIP charge, and applicable taxes on the March 25, billing statementMr*** may contact me at the number below no later than September 15, 2015, to remit payment for the balance owed, and upon receipt of payment for the balance in full, T-Mobile will instruct the collection agency to delete any negative reporting related to Mr***’s T-Mobile accountPlease note that it may take up to days from the date of Mr***’s payment for the credit report to be updatedMr*** may also contact *** *** *** at *** to remit payment or for payment arrangementsT-Mobile regrets any inconvenience Mr*** may have experiencedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCChris P*** Executive Response

January 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** ** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt
of your correspondence dated January 12, 2017, regarding the above-referenced accountWe are pleased to report that Mr*** concerns have been resolved to his satisfactionT-Mobile regrets any inconvenience that *** ** has experienced regarding the remittance and assessed value of his handset trade-inWe appreciate the opportunity to respond to this matterT-Mobile records indicate that on December 3, 2016, *** ** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone Plus handsetEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installmentsPlease be advised that *** ** was required to remit a $down payment and he agreed to a series of monthly installments in the amount of $added to his monthly billing statementUpon further review of Mr*** account, our records reflect that at the time *** ** placed is aforementioned EIP order, he prompted a traof an Apple iPhone Plus handset and was provided a maximum potential tracredit of $It should be noted that in order to receive the full quoted tracredit, remitted devices must be on good working condition, free of any damages, physical and liquid, must not be blockedT-Mobile records reflect that Mr*** remitted Apple iPhone Plus device was received with its Find my iPhone security option enabled, identified as blockedAccordingly, Mr*** travalue was modified to a zero valuePlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr*** contact with our Customer CareAlthough it is T-Mobile’s position that Mr*** tradoes not qualify for tracredit, in the Un-Carrier spirit, on January 16, 2017, T-Mobile issued a one-time $courtesy credit to Mr*** accountPlease be advised that Mr*** account remains active with a $credit balance which will be used to reduce subsequent monthly billing until consumed in fullBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCJason A*** Executive Response

October 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** ***
*** *** *** *** ***
*** *** *** ***
*** *** *** ***
* To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 29, 2017, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is *** *** and that he has designated *** *** as an authorized user of the account. Please be advised that we have made several attempts to contact Ms***, which have proven unsuccessful. As such, T-Mobile will make every effort to address her concerns within this letter. T-Mobile regrets any concerns Ms*** may have experienced in regards to mobile numbers and unwanted calls. When activating a new line of service with T-Mobile, customers are assigned a mobile number from the limited pool of numbers available to T-Mobile for use. It is important to note that as there is a vast multitude of numbers available to customers, numbers are randomly assigned to customers during the activations process. If a customer who is assigned a mobile number chooses to cancel service, the mobile number is released after a certain period of time so that it may be reused and assigned to another customer. With respect to customers’ privacy and usage of an assigned phone number, it is important to note that T-Mobile is unable to monitor or determine how a customer uses any mobile number in any way, whether it be for business, personal, or any other kind of use T-Mobile records indicate that on October 29, 2017, a mobile number ending in *** was activated. On August 28, 2017, Ms*** contacted T-Mobile to request to change the mobile number ending in *** and to report that the user of the mobile number was receiving unwanted messages regarding adult content. Upon being made aware of the circumstances reported by Ms***, and in an effort to amicably resolve her concerns, T-Mobile changed the mobile number ending in *** to a mobile number ending in *** pursuant to Ms***’s request, and waived any number change processing fees as a courtesy. On that same date, Ms*** contacted T-Mobile to express concerns with the unwanted messages and communications that were received by the user of the mobile number in question, at which point T-Mobile offered a one-time credit of $as a courtesy, which Ms*** accepted. As Ms*** accepted compensation to satisfy any outstanding concerns with this matter at that time, it is T-Mobile’s position that the matter is resolved On August 29, 2017, Ms*** contacted T-Mobile once again to express concerns with the mobile number that was originally assigned, and to request that T-Mobile send five free handsets of the highest value to satisfy her concerns, which T-Mobile respectfully declined. As Ms*** had already previously accepted compensation to amicably resolve this matter, it is T-Mobile’s position that no additional compensation is warranted Nevertheless, upon speaking to Ms*** on September 8, 2017, T-Mobile offered to apply a one-time credit in the amount of $in an effort to resolve any and all outstanding concerns in this matter. At that time, Ms*** reported that the mobile number ending in *** that was most recently assigned pursuant to her request was receiving phone calls for the subscriber that used that mobile number previously. As an additional courtesy, T-Mobile offered to complete one additional mobile number change free of charge as a courtesy; however, T-Mobile also advised Ms*** that we are unable to guarantee that there would be no possibility of unwanted calls to any number issued during a mobile number changed On September 28, 2017, Ms*** contacted T-Mobile to accept the one-time credit of $that was previously offered, and T-Mobile applied the one-time credit of $pursuant to Ms***’s request. At that time, Ms*** requested that T-Mobile provide her a mobile number change that would not receive an excessive amount of phone calls. In an effort to address Ms***’s concerns with unwanted calls, T-Mobile offered our Family Allowances feature, which allows customers the option to restrict or limit incoming and outgoing calls amongst other functions at the low monthly cost of $per month in addition to the option to complete a one-time mobile number change free of charge. On September 29, 2017, Ms*** contacted T-Mobile to express that she did not wish to add the optional Family Allowances feature Upon review of the account, T-Mobile found that an alternative option is for Ms*** to enroll in our latest Netflix on Us offer, which includes the Family Allowances feature, and at no additional charge to her current rate plan. If Ms*** is interested in this feature, she may contact myself or contact Customer Care at *** for more information on enrolling in this optional featureT-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at *** *** ***

Tell us why here... January 26, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No***To Whom It May Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence January 7, 2018, regarding the above-referenced file number. Please be advised that we have made attempts to contact Mr***, which have proven unsuccessful. Therefore, we will make every effort to address Mr***’s concerns within this correspondence.T-Mobile regrets any ongoing concerns Mr*** has regarding the Mobile Device Unlock of his iPhone handset and we appreciate the opportunity to address his concerns. In Mr***’s correspondence, he states that he is no longer eligible for a Mobile Device Unlock. Please note that T-Mobile would like the opportunity to speak with Mr*** and determine his Mobile Device Unlock eligibility. However, in order to do so, we are in need of Mr***’ International Mobile Equipment Identifier (“IMEI”) for his device, his T-Mobile account number and or mobile number..As T-Mobile does not have the requested information available for the iPhone device or Mr***’s account information, we request that he contact our office directly at the number listed below no later than February 9, 2018. Upon receipt and review, T-Mobile is offering to unlock Mr***’s iPhone handset provided that the handset meets eligibility. T-Mobile regrets any inconvenience to Mr***.Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Carlos T***Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Provided they keep to what they have promised, and on July 23, 2017; there is a zero balance, we are satisfied If they do not keep to this, we will reopen the complaint based on this message.
Sincerely,
*** ***

April 11,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 5, 2017, regarding the above-referenced account
T-Mobile’s goal is to provide exceptional service for all of our customersWe sincerely regret any inconvenience Ms*** has experienced regarding her final billing statement and regret losing her as a customer
T-Mobile records reflect that Ms***’s final billing statement dated, December 11, 2016, had a balance of $as stated in her latest correspondence to your officeThis included past due charges of $from the prior billing statement, monthly recurring charges, features, applicable taxes and fees billed from November 11, to December 10, 2016, late fee, plus applicable taxes and fees
If a customer has an open Equipment Installment Plan (EIP) and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementThis information is disclosed within the EIP agreement provided at the time of purchaseT-Mobile records indicate that Ms*** agreed to three separate EIP on June 13, 2016, June 14, 2016, and July 23, with the purchase of two Alcatel One Touch POP devices and one LG VhandsetWhen the account was canceled on December 10, 2016, the remaining EIP balances totaling $was accelerated and posted to the revised final billing statement dated January 11,
T-Mobile records further reflect that Ms***’s revised final billing statement, dated January 11, 2017, had a balance of $1,which included outstanding past due charges of $and the accelerated EIP balance mentioned abovePlease be advised that on January 16, 2017, a payment of $was remitted to the account, leaving the account with a remaining balance of $
T-Mobile provided Ms*** multiple notices that the account was in a past due statusThese notices were provided in the monthly invoice, calls from our Financial Care team requesting payment and also lettersPlease be advised that, as payment was not remitted for the final balance of $669.93, on January 14, 2017, the account was assigned to AmSher, a third party collection agency, for the collection of the outstanding balance
Nonetheless, as states in our correspondence to your office dated March 31, 2017, as a courtesy to Ms*** and in an effort to amicably resolve this matter, on March 24, 2017, T-Mobile applied a credit to Ms***’s account in the amount of $for the accelerated EIP charges bringing the account to a zero balanceAdditionally, T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus relating to this accountPlease note that it may take up to days for the credit report to be updatedT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Aika A***
Executive Response

Complaint: ***I am rejecting this response because: I have not received a prepaid refund card in the mailT-Mobile never contacted me by phone, text or email informing me of their decision to resolve this matterShould the refund arrive, I will consider this matter closed.
Sincerely,*** ***

June 10, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 6, 2016, regarding the above-referenced accountT-Mobile regrets that Mr***’s concerns have not been resolved to his satisfaction; however, we appreciate the opportunity to again respond to this matterIn Mr***’s letter to your office, he indicates that he is not able to utilize full data service within his areaWe regret any coverage issues Mr*** has experiencedUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors that may interfere with actual service, quality, and availability on any given day and at any timePlease be advised that on April 20, 2016, T-Mobile engineers reviewed the coverage at Mr***’s home location and determined that the serving site closest to his home area is experiencing a high amount of traffic volume and as such, because he is such a heavy data user on a regular basis, his data usage during times of high traffic may be prioritized below that of other usersOur network management policy is described in more detail on our websitePlease also know that when Mr*** is in a different area around town and perhaps connected to a different tower that is not as impacted with traffic, his speeds may again resumeIt should be noted that we are always working toward enhancing our network footprint, and have determined that Mr***’s serving area will be undergoing network enhancements within the next six to twelve monthsPlease be advised that this project is geared towards increasing the bandwidth for the amount of traffic volume on the nearby serving sitesT-Mobile regrets any frustration that Mr*** has experienced in regards to his coverage and data servicesBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCShannon R*** Executive Response

July 16, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** * *** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”)
is in receipt of your correspondence dated July 9, 2015, regarding the above-referenced accountT-Mobile records reflect that on February 11, 2011, Mr*** activated account *** with one line of service on T-Mobile’s promotional EvenMore Talk & Text rate planAt the time of activation, all T-Mobile service plans included a one-time activation fee of $35.00, per line, which appeared on the first monthly billing statement following activationOn February 14, 2011, Mr*** requested to move the one line of service from his account *** to his account ***; therefore, on February 14, 2011, mobile number ending in *** was moved from account *** to account ***Account *** was billed prorated charges for service from February 11, through February 13, 2011, a $activation fee, and applicable taxes, bringing the balance owed to $Unfortunately, the balance of $was not paid in full; therefore, on May 26, 2011, the account was transferred to *** *** *** (***), a third-party collection agency of T-Mobile, with a past due balance of $On January 27, 2012, the account was transferred to *** *** ***, and on January 28, 2015, it was transferred to *** *** *** (***)In an effort to amicably resolve Mr*** concern, T-Mobile has issued a $credit to account *** brining the account to a zero balanceIn addition, T-Mobile has removed the account *** from third-party collections and advised the collection agency to delete any negative information reported to the credit bureaus regarding this debtPlease note that it may take up to days for Mr*** credit file to reflect the changesT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCCindy M*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs long as the account is truly closed and has a zero balanceIf in the future I do receive any other bills or paperwork stating I owe any money or if it is ever turned in to a credit collector, I will not agree to their responseThen I will be filing a complaint with the Revdex.com againSincerely, *** ***

April 24,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** ***
Your File No***
T-Mobile Account No***, ***, ***, ***
& ***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 11, 2017, regarding the above-referenced accounts
Please be assured that T-Mobile takes allegations of employee misconduct very seriouslyWe make every effort to be professional and courteous to our customersWe apologize if Ms*** feels that this was not her experience
Please be advised that upon review of the information Ms*** provided in her correspondence to your office T-Mobile was able to locate the above mentioned accountsIt is important to note that Ms*** currently does not have an active T-Mobile account under her personal information and she has not had one since December,
It is also important to note that additional review of Ms***’ accounts confirm that her accounts have been canceled by our Risk Assessment Team when it was determined that based on the behaviors exhibited which included non-payment and request for exceptions to policy, which T-Mobile has determined as an unacceptable financial riskT-Mobile is exercising our rights under our Terms and Conditions to terminate serviceWhile we regret any inconvenience to Ms***, her accounts are not eligible for reactivation and further service is denied
We request all future communication from Ms*** to be in writingCorrespondence can be send to T-Mobile Fraud Management, SE 38th St#089, Bellevue, WA
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Very truly yours,
T-MOBILE USA, INC
Maggie R***
Executive Response

September 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** ** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 18, 2015, regarding the above-referenced accountT-Mobile regrets any continued frustration on the part of Ms*** pertaining to this matterPlease be advised that on September 24, 2015, Ms*** provided T-Mobile unaltered copies of her credit card statement ending in ***This statement reflected the following transactions: • September 24, 2014, a charge of $payable to T-Mobile • September 26, 2014, a charge of $payable to T-Mobile • September 26, 2014, a refund of $from T-Mobile • December 19, 2014, a refund of $from T-Mobile • February 16, 2015, rebilled charge of $payable to T-Mobile T-Mobile appreciates that Ms*** supplied this documentationBased on our findings, on September 25, 2015, a refund in the amount of $was approved by T-Mobile and forwarded to *** to be disbursed as a prepaid debit cardMs*** should receive this refund card at her address of record in seven to ten business daysT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCAida A*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** p.s T-mobile should look into other ways to guarantee better processing Maybe have the customer take phones to store for inspection prior to shipping and have store box it and ship it This removes all doubt about who was responsible for any damage My case became a he said/she said and it didn't need to It just seemed this could have been handled better I had proof the phone was fine before shipping and they never provided proof that the phone was even damaged Shouldn't have had to go through everything I had to go through

January 2, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated December 27, 2016, regarding the above-referenced accountT-Mobile regrets any continued concern that Mr*** may have with his recent purchase of his Samsung Galaxy ShandsetsT-Mobile records indicate that on September 6, 2016, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two Samsung Galaxy S handsetsEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsBased Mr***’s personal credit history at the time of purchase, he was not required to make a down payment; however, he agreed to pay $for each handset, which was for the taxes on the full retail priceMr*** then agreed to a series of monthly installments in the amount of $for each handset, which appeared on the first bill following the purchase of the handsetsPlease be advised that eligible customers looking purchase a new handset for a new line of service they are adding to their account may take their current handset to a participating retail store and choose to turn it in for a credit that is then applied towards the purchase of their new handsetIt should be noted that any remaining amount of the travalue is applied to the account as an account creditT-Mobile records reflect that Mr*** trada Samsung Galaxy S handset at the point of purchaseMr*** was offered a tracredit of $as such Mr*** did not have an upfront payment for one of his two Galaxy S handsetsFurthermore, on September 6, 2016, a tracredit in the amount of $has been applied to Mr***’s account in order to reach full travalue for the handset that was traded-inT-Mobile has no record of Samsung Galaxy S promotion that was offered during the purchase date of Mr***’s new handsetsT-Mobile has determined that Mr*** did not qualify for any promotions for his Samsung Galaxy S handsets and that all promised credits have been applied to Mr***’s accountAs such, we respectfully decline his request for a buy one get one free promotionHowever, in an effort to amicably resolve Mr***’s concern T-Mobile offered a one-time credit in the amount of $per phone that was purchased on September 6, Please be advised that credit will be applied to the remaining balance of the handsets and the credit will reduce the number of payments remainingBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJuan B*** Executive Response

March 30,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated March 25, 2017, regarding the above-referenced account
We regret to lose Mr***’ business and his concerns regarding that status of the accountOn September 24, T-Mobile records indicate Mr*** activated the above-referenced account, which included the purchase of an LG G Pad tablet on an Equipment Installment Plan (EIP) which was processed to be mailed to the retail store location for piby the customer upon arrivalUnfortunately as Mr*** indicates in his correspondence to your office, he cancelled the account on September 29, when he ported his mobile numbers to another service providerPlease be advised our records confirm upon the receipt of the tablet above, the EIP was closed and corresponding balance waived
T-Mobile records indicate Mr***’ billing cycle ran from the 25th of one month to the 24th of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Mr*** was billed through October 24,
As a courtesy to Mr*** and in an effort to amicably resolve this matter, T-Mobile issued a credit to the account in the amount of $for the pro-rated charges incurred from September 24, to September 29, to return the account to a zero balance and has removed the account from any further collection activity
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’ recent contact with our retail location
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Kimo C***
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that we agreed on this but this account has now been turned over for collection

May 20, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated May 6, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience to Mr*** in regards to his T-Mobile Lifeline accountPlease be advised that the Lifeline program is a subsidized program of the Federal Universal Service Fund which offers qualifying customers a discount on their monthly chargesOur records show that on May 6, 2016, Customer Care spoke with Mr*** and activated his T-Mobile Lifeline account with phone number (507) 351-under our Legacy Lifeline rate plan, which offers unlimited talk minutes and has a charge of $per domestic text message incoming and outgoingPlease note that Mr*** opted to block the text messaging serviceOn May 11, 2016, T-Mobile spoke with Mr*** and confirmed that his account was activated on May 6, T-Mobile regrets any issues Mr*** had in contacting our T-Mobile Lifeline Customer CareIf Mr*** needs additional assistance, he can contact T-Mobile Lifeline Customer Care by emailing [email protected] on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCCesar R*** Executive Response

August 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated August 14, 2015, regarding the above-referenced accountT-Mobile is pleased to have resolved Mr*** concernsT-Mobile regrets any difficulty Mr*** may have experienced during his efforts to return his handsets during the allotted return periodT-Mobile records show the account was activated on August 4, At that time, Mr*** was provided a day return period during which he could use the equipment and service to determine if they would meet his needsMr*** cancelled his account on August 13, 2015, when he ported his numbers to another service providerOur records indicate that Mr*** attempted to return the equipment within the allotted return period; however, due to an inadvertent processing error, the original point of purchase was unable to accept the equipmentT-Mobile appreciates Mr*** patience while we resolved his concernsTo resolve Mr*** concerns, we have allowed him to return the devices directly to our officesPlease be advised that T-Mobile has received the return tracking number from Mr*** and the device should be received by September 1, Upon receipt of Mr*** equipment, T-Mobile will issue a credit to remove the Equipment Installment Plan balance from the accountMr*** account will remain cancelled with a zero balanceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCTy R*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you!
Sincerely,
*** ***