T-Mobile Usa Inc

June 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Prepaid NoXXX-XXX-*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 25, 2017, regarding the above referenced prepaid number We regret to hear that Mr*** had any concerns with processing a Mobile Device Unlock request. T-Mobile is committed to providing our customers with clear information about how to unlock their mobile phones, tablets, and mobile internet devices for use across different mobile carriers. Mobile Device Unlock codes are available to T-Mobile customers who meet our eligibility requirements. T-Mobile records confirm that we received a request for a Mobile Device Unlock code for the device with International Mobile Equipment Identifier (“IMEI”) ending 3742; however, Mr***’s request was declinedThe device was not eligible for a Mobile Device Unlock code because Mr*** had not met our T-Mobile Pay in Advance Mobile Device Unlock code requirements To be eligible for the Mobile Device Unlock, Mr***’s Pay in Advance account must have been active for at least one yearIf the device has been active for less than one year on the requesting line, the Pay in Advance account associated with the device must have had more than $in refills since device first use dateUnfortunately, Mr***’s account did not meet the above mentioned requirementsMore information regarding T-Mobile’s Mobile Device Unlock guidelines can be found at T-Mobile’s online support page at https://support.t-mobile.com/docs/DOC- Although, T-Mobile is unable to permanently unlock Mr***’s device, he is eligible to request a temporary unlock through the Device Unlock application which is preprogrammed on the LG G The Device Unlock application is a T-Mobile application that is supported by Android devices which allows our customer to remotely request a temporary or permanent Mobile Device UnlockIn order to complete the request, our customer must have an active data connection and can follow the below steps: 1) Launch the Device Unlock app; 2) On the first screen, select continue to connect to the server; 3) Wait for the device to connect to the server; 4) Select the type of unlock: Temporary or Permanent; 5) Please wait until the app connects to your carrier and requests to unlock; 6) When an "Unlock Approved" message is received; 7) Once received restart the device to apply the new unlock settings Please note that the temporary unlock is available only for 30-days after which the device will lock back to T-Mobile Again, we apologize for the inconveniences this has caused Mr*** and appreciate the opportunity to address his concerns Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Christina S*** Executive Response

Complaint: ***
I am rejecting this response because: as stated in your previous response that I called TMobile and "requested" a free device, that is completely inaccurateAnd if you play the recordings back in which I know you can do, you will clearly hear that I did not request a free deviceI was "offered" a free Galaxy Sfrom the Tmobile rep that I was speaking withHe even placed me on hold to do soWhen he released the hold, is when he told me he was sorry and he wasn't able to give me a free device now and that there was going to be a promotion coming up soon when he would be able toJust note I never asked or requested a free device and your recordings will prove thatIf those phone conversations are accessible, it would shed more light on what really happened and how many times I was lied toIt will also tell you who the "contractors" are that have my personal sensitive credit information.
Sincerely,
*** ***

August 24, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 13, 2017, regarding the above-referenced account. We are pleased to inform you that T-Mobile contacted Mr*** and resolved his concerns to his satisfaction We regret any inconvenience to Mr*** regarding the status of his refund and we appreciate the opportunity to address his concerns Our records indicate on July 8, 2017, Mr*** activated his T-Mobile account with two voice lines of service and two DIGITS lines of service. The voice lines were enrolled in our T-Mobile ONE rate plan at $and each subscribed to the optional ONE Plus DIGITS feature at $per month on each line. Additionally, Mr*** took advantage of our Equipment Installment Plan (“EIP”) to purchase two Samsung Galaxy SPlus devices each priced at $790.00. Mr*** was required to pay $as a down payment for each device and agreed to monthly installments of $each. Furthermore, the mobile number ending in *** subscribed to the optional JUMP! feature at $per month. As such, Mr***’s monthly recurring charges would be of $202.00; however, as Mr*** was enrolled in our AutoPay feature, he received a $discount per line to make the monthly charges $192.00. Please note, Mr***’s account was billed by a system known as “bill current”. This means that charges for a customer’s rate plan are billed in advance of the service being provided and become due within that billing cycleIn Mr***’s case, his billing cycle started on the 9th of the month and ended on the 8th of the following month, but as his first month of service charges were billed right away, those were due on August 1, Regrettably, on July 10, 2017, Mr*** cancelled his account by porting out the mobile numbers ending in *** and ***Please be advised that the DIGITS lines remained active on his account. On July 31, 2017, as Mr***’s account was subscribed to our AutoPay payment service, the payment for his first month of service in the amount of $was drafted. The same day, Mr*** contacted our Customer Care and requested the cancellation of the remaining DIGITS lines which was completed at the end of cycle on August 8, 2017. As the account was “bill current” a new billing was produced which prorated the original first month of service charges down to $42.33, but as Mr*** had already paid $192.00, the difference of $was placed to his account as a credit In an effort to amicably resolve Mr***’s concerns, on August 16, 2017, T-Mobile provided a full refund in the amount of $in the form of prepaid card which may take up to business days for delivery. Mr*** accepted the refund as resolution to his concerns and his account remains cancelled with a revised zero balanceWe regret any inconvenience to Mr*** regarding this matter Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Sal O*** Executive Response

November 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated October 28, 2016, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved this matter to Ms***’s satisfactionT-Mobile also regrets any frustration this may have caused Ms***T-Mobile records indicate that on January 3, 2015, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy Note handsetEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installmentsAs Ms*** mentions in her letter to your office, during the time she was a customer, she was sent a RSSignal BoosterThe T-Mobile Signal Boosters are a group of unique and simple solutions that that improve a customer's in-home coverage, enabling them to make better voice and data connections while in their homePlease note that the Signal Boosters are T-Mobile owned devicesThey are provided to our customers with a $deposit paid at the time of issuanceHowever, if not returned upon cancelation of service, there is a $non-return fee that is assessed to the accountIf a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementThis information is disclosed within the EIP agreement provided at the time of purchaseWhen the account was canceled on August 21, 2016, the remaining EIP balance of $for the Samsung Galaxy Note was accelerated and posted to the final billing statement dated August 26, The account was also billed $for the above mentioned non-return fee plus taxIn an effort to amicably resolve this matter T-Mobile has removed Ms***’s balance from her account in the amount of $leaving her account closed with a zero balanceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJames H*** Executive Response

August 15, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Prepaid Number: XXX-XXX-*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 1, 2017, regarding the above-referenced prepaid number. T-Mobile regrets any concerns to Ms*** with regards to her refund. Pursuant to T-Mobile’s Terms and Conditions, prepaid service is non-refundable (even if returned during the Cancellation Period), and no refunds or other compensation will be given for unused airtime balances. As a result we were not able to provide Ms*** with a refund for the credit balance of $that was on her prepaid account. In an effort to amicably resolve this matter, on August 4, 2017, T-Mobile issued a prepaid debit card in the amount of $to Ms***, which will be delivered within ten business days of the date of this letter. T-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Cesar R*** Executive Response

July 5,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 21, 2017, regarding the above-referenced accountPlease be advised that the account holder of record is Ms*** *** and that she has designated Ms*** *** as an authorized user of the account
T-Mobile regrets any concerns that Ms*** has experienced in regards to her T-Mobile bill, and appreciates the opportunity to respond to her concernsT-Mobile records indicate that on November 13, 2017, Ms*** leased a new Apple 6S plus 16GB handset in gold utilizing JUMP! On Demand (“JOD”)Please note that Ms*** was not required to remit a capital cost reduction payment; however she agreed to monthly lease payments of $and a final Purchase Option Price (“POP”) of $Please note that the POP is only charged if the customer elects to keep the handsetsAdditionally, customers are eligible to JUMP their handsets up to three times within a calendar year to a new model
As Ms*** Apple iPhone 6S plus 16GB handset was not returned, she continued to be assessed paymentsSubsequently, on May 13, 2017, the POP for the handset billed to Ms*** account following the competition of the lease
Please note that Ms*** billing statement dated May 14, 2017, reflected a total balance due in the amount of $Ms*** was assessed charges consisting of monthly recurring service charges, the POP for the iPhone, the final JOD installment for the iPhone, as well as applicable taxes and fees for the billing cycle dates of April 14, 2017, through May 13, Payment of the new amount was due on June 15,
On June 20, 2017, T-Mobile confirms a new Purchase Option Installment Plan (“POiP”) was created for the remaining POP charges of $Ms*** agreed to make eight monthly payments in the amount of $with a ninth and final payment of $Additionally, on June 20, 2017, the charge of $was reversed as it was put under a POiP for the billed POP charges, this reversal will appear on the July 13, billing statement
On June 29, upon speaking with MsDavis, T-Mobile explained the process of the POiP and that her payment made on May 21, was for the full amount of the POP processed with her monthly billing statementMs*** understands that the $was not associated with her insurance provided by Asurion
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms*** recent contact with our Executive Response TeamT-Mobile regrets any inconvenience that Ms*** experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 844-213-ext***
Very truly yours,
T-MOBILE USA, INC
Melyssa G*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

June 16,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 5, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience Mr*** encountered regarding his accountT-Mobile records indicate that on November 28, 2017, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two Samsung Galaxy SEdge Plus 32GBEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installments
At the time of purchase, Mr*** was not required to make a down payment; however, he agreed to pay $56.68, which is for the taxes on the full retail priceMr*** then agreed to a series of monthly installments in the amount of $per deviceWe regret if Mr*** was under the impression his purchase was on a JUMP! On Demand lease option in which participating customers are responsible for and agree to at the time of lease signing, a total of 18-lease payments
In an effort to amicably resolve this matter, and as a gesture of good faith, T-Mobile issued a credit in the amount of $for the remaining balance of both handsetsThe credit reduced the handsets balance to zero balance and the EIP was closedT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Abigail ***-R*** Executive Response

Complaint: ***
Good Afternoon, I had that was closed this month with T-Mobile USAI'm looking to reopen the case as to Diane J*** response to return the device in working order with in days of 5/11/I returned the device on Monday 5/22/which was a signature required delivery in which the phone was delivered on Friday 5/26/tracking ***As per he email if device is delivered in a working condition credit would be applied of 849$If there any question or concerns please feel free to contact me at (646) 401-or by email ***@gmail.com Best regards,

Complaint: ***I am rejecting this response because:
Re: Complain ID ***
Ms***I called my David T*** of t-mobile USA last Tuesday 1/10/to advise him that I am accepting his offer
Unfortunately I have not received a response as of this writing
That shared, would like to seek your assistance to bring this complaint to an amicable settlement
Thank you
Sent from my iPhone
Sincerely,*** **

September 30, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Prepaid Account Noxxx-xxx-*** To Whom It May Concern: T-Mobile USA, Inc
(“T-Mobile”) is in receipt of your correspondence dated September 25, 2015, regarding the above-referenced accountWe regret any coverage issues Mr*** may have experiencedPlease be advised that there are several factors, such as: network changes, traffic volume, service outages, technical limitations, signal strength, equipment, terrain, structures, foliage, weather, and other conditions that may interfere with service, quality, and availabilityFurthermore, as stated in our Service Agreement, T-Mobile does not guarantee coverage in all areasPlease be advised that per the Terms and Conditions that were agreed upon at the time of activation, “Pre paid Service is non-refundable (even if returned during the return period), and no refunds or other compensation will be given for the unused airtime balances, lost or stolen prepaid cards or coupons.” In an effort to resolved Mr*** concerns T-Mobile has issued a prepaid Visa debit card in the amount of $for non-usage of serviceMr*** should receive the refund card within seven to ten business daysT-Mobile regrets any inconvenienceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCTy R*** Executive Response

May 16, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated May 10, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience Mr*** may have experienced in regards to his monthly recurring chargesT-Mobile records indicate Mr*** monthly recurring charges are estimated at $per month with Equipment Installment Plans (“EIP”) and applicable taxes and feesMr*** rate plan is set to our Business Family Match Unlimited Talk, Text, and Data for two lines at $Mr*** charges also include $Premium Handset Protection on two lines, and $Business Simple Choice North America Mobile Internet for his tablet lineThese monthly recurring service charges total $plus applicable taxes and fees for an estimated $However, Mr*** was also charged another $per month for the following EIPs: • $for three Impact Shields; • $for iPad Mini 64GB; • $for iPhone 6s Plus Rose Gold 64GB; and • $for iPhone Plus Space Gray 64GBAltogether the total monthly recurring charges come to an estimated $per monthIn an effort to resolve the matter and as a gesture of goodwill, if Mr*** iPad Mini 64GB device is returned to my attention in like-new condition, T-Mobile agrees to credit the remaining amount owed on EIP, in the amount of $The device can be mailed to my attention to the following address: T-Mobile USA, IncAttn: Daniel c/o Executive Response Menaul BlvdNE Albuquerque, NM T-Mobile recommends that Mr*** request a return tracking number when shipping the equipment back to T-Mobile, and that he retain a copy of the return tracking number for his records, as we are not responsible for equipment being returned back to usWe ask that he please include the device, charger and his account information within the box to ensure that he receives the proper credit upon receipt of the equipmentPlease be advised that if our final examination of the device indicates that it has sustained either physical or liquid damage that would void the Limited Warranty, the device will be returned to Mr*** and the balance will then be considered valid and owedWe also ask that Mr*** disable the “Find my iPhone” application as T-Mobile cannot disable this application and the device will be returned to Mr*** if the application is enabledIt is important to note, Mr*** must have the equipment post marked for return no later than May 31, 2016, in order to take advantage of this offerBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCDaniel R*** Executive Response

July 13, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 6, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that he has designated *** *** as an authorized user of the accountWe are sorry to hear that Ms*** is having issues with her iPhone 6S handsetBy purchasing T-Mobile equipment, Ms*** received a one-year Limited Warranty provided by the manufacturer of her deviceUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageIt is important to note that T-Mobile now sends our Handset Exchange orders to the customer’s nearest store location for pick upThis allows our customers to set up their new device, double check the device to ensure an exchange is needed to resolve the issue and condition of the deviceAlso this helps customers’ avoid any unwanted fees for device returns like non-return fees and/or out of warranty feesCustomers who process a Limited Warranty exchange are subject to a Service Warranty Processing Fee which is disclosed at the time the exchange transaction is processedThis fee covers the cost associated with processing the exchange under the Limited Warranty, including UPS ground shipping of the replacement deviceWhen Ms*** requested the Limited Warranty exchange the $Service Warranty Processing Fee was disclosed before the transaction was completedTo reduce this fee for future exchanges, Ms*** may add the appropriate Premium Handset Protection feature to the account which provides an extended warranty period, a reduced $Service Warranty processing Fee and expedited shipping of replacement equipmentT-Mobile records confirm that on June 29, 2016, T-Mobile processed a Handset Exchange for an Apple iPhone 6S for her mobile number ending in On July 5, 2016, the handset was shipped to the nearest T-Mobile store and Ms*** advised us that this was the incorrect mobile numberT-Mobile canceled the order and it was returned to our National Return centerWe are sorry for any inconvenience to Ms***On July 5, 2016, T-Mobile processed a Handset Exchange order for an Apple iPhone 6S on the mobile number ending in *** and Ms*** would be responsible to pay a total of $for her replacement, which includes a $service warranty fee and $for shippingOur records also indicate that the handset is ready for pick up at store number Ms*** will need to remit payment at the time of pick up for her replacement in the amount of $In an effort to amicably resolve this matter, on July 12, 2016, T-Mobile applied a courtesy credit of $toward Mr***’ account for the Service Warranty Fee and express shippingUpon speaking to Mr*** he accepted this as resolutionAs of July 12, 2016, Mr***’ account balance is $112.70, which consists of his monthly access charges from June 8, 2016, through July 7, 2016, monthly EIPs, and applicable taxesT-Mobile regrets any inconvenience to Mrand Ms*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLigia M*** Executive Response

November 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** and *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 12, 2016, regarding the above-referenced accountPlease be assured that T-Mobile makes every attempt to reach our customers in a timely manner and we regret that we weren’t able to make contact with Mror Ms***T-Mobile is again pleased to advise that Mrand Ms***s’ concerns have been resolved to their satisfactionT-Mobile regrets any continued billing concerns the ***s have experiencedAs referenced in our response dated November 9, 2016, T-Mobile records confirm that the account was canceled on April 27, 2016, which was six days after the account was activatedThe account balance for the time the service was active totaled $As the account balance was left unpaid, on September 30, 2016, T-Mobile referred the account to an outside collection agency, Enhanced Resource CentersThe account was assessed a collection fee of $6.26; resulting in a revised balance of $On November 8, 2016, in an effort to amicably resolve the ***s’ concerns, T-Mobile issued a credit of $to the account; in addition, T-Mobile issued a credit for the collection fee of $6.26, bringing the account to a zero balanceT-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus relating to this accountPlease note that it may take up to days for the credit report to be updatedT-Mobile regrets any inconvenience caused to the ***sBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLupe C*** Executive Response

September 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 24, 2017, regarding the above-referenced account T-Mobile regrets any concerns Ms*** has experienced in regards to coverage and her handset. T-Mobile records indicate that Ms*** contacted Technical Care on August 22, to report concerns with dropped calls and call audio. Upon completion of our troubleshooting for the symptoms described by Ms***, T-Mobile determined that a warranty exchange through Apple for her Apple iPhone 32GB handset would be the most appropriate solution. It is important to note that when migrating information from one handset to another, customers are responsible for backing up and transferring any personal data including contacts. T-Mobile records confirm that August 23, 2017, Ms*** contacted Technical Care once again to report concerns with dropped calls. Upon completion of our troubleshooting for the symptoms described by Ms***, T-Mobile filed a service ticket to have the area reviewed by engineering On August 23, 2017, T-Mobile records indicate that our engineers completed a review of the concerns raised in the service ticket filed by Technical Care, at which point they determined that the symptoms described by Ms*** are the result of a large volume of network traffic in her area. While we regret any concerns Ms*** has experienced, it is important to note that T-Mobile is unable to guarantee coverage in all areas. There are several factors and conditions that may interfere with actual service, quality, and availability T-Mobile reviewed the billing statements from June 5, to August 5, 2017, and over the course of those three months, Ms*** used an average of 6,minutes, GB of data, and sent and received a substantial amount of text messages. As such, it is T-Mobile’s position that Ms*** is able to utilize the service and no credits are warranted Nevertheless, upon speaking to Ms*** on September 3, 2017, T-Mobile agreed to apply a one-time credit to Ms***’s account as a courtesy, updating the account balance to $73.15. T-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Anthony M*** Executive Response

September 17,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 6, 2017, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letter
T-Mobile regrets any concerns Ms*** experienced regarding her final balanceT-Mobile records indicate on October 19, 2015, Ms*** purchased two Samsung Galaxy SEdge Plus devices, two Samsung Tab A tablets, and Samsung accessories on T-Mobile’s Equipment Installment Plan (“EIP”)It is important to note that if an account goes into a cancelled status, the EIP balance will be accelerated and due immediately
Please note that Ms***’s account carried a rolling balance from her April 11, 2017, billing statementOn June 20, 2017, the account was cancelled for non-paymentWhen an account is cancelled, online access to view bills on MyT-Mobile is no longer availableT-Mobile mails the final billing statement to the address on fileT-Mobile confirms the address on file is the address Ms*** provided in her correspondence to your officePlease be advised, at the time of cancellation, T-Mobile records confirm Ms*** was not enrolled in AutoPayAutoPay is a free feature that automatically deducts current and final balances owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customer
Ms***’s final billing statement was in the amount of $1,and consisted of an unpaid balance in the amount of $and final device charges for the two Samsung Galaxy SEdge Plus devices, two Samsung Tab A tablets, and the Samsung accessoriesOn August 7, 2017, T-Mobile issued an adjustment in the amount of $for taxes bringing the balance to $1,
On August 14, 2017, the account was referred to the third party collection agency Diversified Consultants IncPlease note that when an account is transferred to a third party collection agency a fee may be assessed and is typically based on the past due balance at the time of transferA collection fee in the amount of $was billed to the account bringing the balance to $1,
On August 25, 2017, Ms*** settled in full when she paid Diversified Consultants Incin the amount of $1,Should Ms*** have any questions regarding her settlement, she can contact Diversified Consultants Incby dialing 877-550-T-Mobile respectfully declines Ms***’s request for creditT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jennifer G***
Executive Response

May 15,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 3, 2017, regarding the above-referenced accountWe are glad to report that upon speaking with Mr*** he confirmed that his concerns have been resolved to his satisfaction
T-Mobile is sorry to hear of Mr***’ concerns with his monthly estimated service charges
A review of Mr***’ account confirms that he currently has four voice lines and two mobile internet linesFurther review confirms that the account is subscribed to T-Mobile’s Simple Choice Family Unlimited Talk, Text and Data for $plus applicable taxes for the first two voice lines and $per month plus applicable taxes for each additional voice lineIn addition, Mr***’ account is subscribed to Family Allowances for an additional $per monthRecords further confirm that Mr*** all six lines of service are currently subscribed to the optional JUMP! feature which includes the benefits of the Premium Handset Protection (“PHP”) and he is making monthly payments in the amount of $
Further review confirms that Mr***’ mobile internet lines ending in and are successfully enrolled in the Friends and Family promotion, as such; the lines do not incurred on monthly access chargesIn addition, records confirm that Mr*** is currently financing three devices with our Equipment Installment Plan (“EIP”) program and he is making monthly payments in the amount of $
Based on the information mentioned above, Mr*** should expect his monthly service charges to be roughly $370.00-$including taxes and fees after eligible discounts
On May 8, 2017, T-Mobile contacted Mr*** to discuss his concerns and the information mentioned aboveIn an effort to amicably resolve this matter, T-Mobile issued a onetime bill credit to Mr***’ account in the amount of $which at the time was equivalent to one half of his outstanding balanceMr***’ account remains canceled and currently reflects a balance in the amount of $T-Mobile appreciates the opportunity to respond to Mr*** and we regret any inconvenience to him
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Maggie R***
Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

December 22,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 9, 2017, regarding the above-referenced accountPlease be advised that the T-Mobile account holder of record is *** ***If there is any misspelling of Mr***’s name; he may visit a T-Mobile retail location and present a government issued identification to have it corrected
T-Mobile regrets any concerns Mr*** experienced in regards to his order for the Samsung Galaxy Note handsetT-Mobile records reflect that on November 22, 2017, Mr*** purchased a Samsung Galaxy Note handset at full retail cost of $plus any applicable taxes and feesT-Mobile records reflect that Mr*** paid a total of $at the time of placing the orderThis charge consisted of $for the full retail cost of the handset, $taxes for the handset, a $ground shipping fee, and $taxes for the shipping fee
It is important to note that with ground shipping it may take up to seven business days for the handset to arrivePlease be advised that once the order was made it generated an estimated shipping date of November 27,
As of the time of Mr***’s purchase of a new handset for use on the mobile number ending in 2778, T-Mobile provided a 20-day return period which would have allowed Mr*** to use the equipment to see if it meets his needs
Please note that T-Mobile records reflect that on November 24, 2017, Mr***’s order was shipped by UPS using UPS tracking number ***As per the tracking number T-Mobile records reflect that on November 28, 2017, the package was out for deliveryT-Mobile records reflect that the package was not delivered and on November 30, 2017, the delivery was changed and the receiver arranged for same-day will call
As per the UPS tracking number on December 2, 2017, UPS was to an investigation and was attempting to locate the packagePlease be advised that as the package was not declared as lost on the UPS website our records confirm that Mr*** has not received his refund for the handset
T-Mobile records reflect that on December 16, 2017, the UPS tracking number reflects that the package cannot be locatedRegretfully, as it is past the above-mentioned return period, due to system limitations, a refund for Mr*** payment is not automatically processed
Upon speaking with Mr*** on December 18, 2017, T-Mobile offered a refund in the amount of $to be deposited into Mr***’s financial institution within three business daysPlease note that Mr*** has accepted this as resolution to his concernsT-Mobile regrets any inconvenience to Mr*** and we appreciate his business
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Juan B*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I have a follow up call pending from Amor M*** regarding changes that are being made to my account in effort to lower my monthly billAfter speaking with Amor this past week I'm confident no further issues would arise.Sincerely, *** ***