T-Mobile Usa Inc

February 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated February 13, 2016, regarding the above-referenced accountT-Mobile regrets any frustration Ms*** experienced in regards to our trade in programT-Mobile currently offers a traprogram and customers may be eligible to tratheir device for credit towards a new equipment purchase or a current outstanding Equipment Installment Plan (“EIP”) balanceIt is important to note that not all locations are able to directly accept tradevicesSome locations require that the customer mail the JUMP! upgrade eligible device being tradto a return centerThe customer is presented with the terms and conditions of the traand if the customer is agreeable, the retail location then provides a mailing label and shipping envelope for the device, which must be returned within days in the same condition as when presented for inspectionT-Mobile records indicate on November 8, 2015, Ms*** started a new EIP for a Samsung Grand Prime Gray device for her line ending in ***While we do regret any misunderstanding, we do not show this order was processed with a device traand T-Mobile was not expecting a traassociated with this orderT-Mobile records further indicate on November 22, 2015, Ms*** started a new EIP for a Samsung Galaxy SGold device with 32GB of memory for her line ending in ***The order indicated that a Sony Ericsson Xperia ZBlack device would be sent as a trafor this orderT-Mobile confirms on December 22, 2015, Ms*** started a new EIP for a Samsung Galaxy Gear SGray Watch for the line ending in ***We do not show this order was processed with a device traand T-Mobile was not expecting a traassociated with this order eitherT-Mobile confirms on December 11, 2015, our return center received two Sony Xperia ZBlack devicesDue to the November 8, order not processing with a device trade-in, our system only recognized one of the two Sony Xperia ZBlack devices received as part of our traprogramT-Mobile records indicate that upon receipt of the package at the return center and inspection of the Sony Xperia ZBlack device associated with the November 22, order, it was found to have physical damage making it ineligible for the trade in program credit to apply to the outstanding EIPOn December 30, 2015, T-Mobile confirmed this damage with Ms***We advised the outstanding EIP for this device will be adjusted except for a $deductible charge to cover the damaged phone which was accepted by Ms***On January 21, 2016, one of the two outstanding EIP balances totaling $for a Sony Xperia ZBlack device was accelerated to post the outstanding EIP to Ms***’s next bill closing future charges for this EIPT-Mobile also accelerated a partial amount of the outstanding EIP balance totaling $for the remaining Sony Xperia ZBlack deviceDue to an inadvertent error, this EIP was not closed to prevent future charges being added to Ms***’s accountT-Mobile records further indicate we accelerated a partial amount of the outstanding EIP balance totaling $to cover part of the EIP balance owed for the Samsung Gear SGray Watch to help further resolve Ms***’s concernsThe accelerated charges totaled $and have been adjusted from Ms***’s account balanceThe balance after this adjustment totals $which includes monthly recurring charges totaling $plus EIPs totaling $In an effort to amicably resolve the situation, T-Mobile has ended the EIP for the remaining Sony Xperia ZBlack device and adjusted the final monthly EIP charge of $from Ms***’s account balanceThe accelerated charges previously mentioned total $and have been adjusted from the account balance which leaves no deductible owed by Ms*** for the damaged Sony Xperia ZBlack deviceThe adjustments leave Ms***’s updated account balance at $which includes monthly recurring charges totaling $plus EIP charges totaling $due March 1, Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCJennifer G*** Executive Response

April 11, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA
Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 9, 2017, regarding the above-referenced account. We are pleased to report that we have resolved Ms*** concerns to her satisfaction T-Mobile’s goal is to provide exceptional service for all of our customers, and we regret any concerns experienced by Ms*** when attempting to retrieve her final billAccording to our records on January 29, 2017, Ms*** cancelled her account when she ported her numbers to a new service providerWhen the account cancelled, this too cancelled her paperless billing and resulted in T-Mobile sending a paper billing statement to the address on fileWe apologize if Ms*** did not receive the billing statements as intended Nevertheless, in an effort to amicably resolve Ms***’s concerns T-Mobile has added a day collection hold, allowing until July 10, 2017, to remit payments to pay her account in fullT-Mobile provides a number of options for Ms*** to pay outstanding charges. Customers can make a payment via electronic check or credit card over the phone either through the Speech Interactive Voice Response (“SIVR”) or with Customer Care or in person at one of our local retail store locations or by mailing it to the payment lockbox address on their billing statement remittance slip Please note that on April 11, 2017, T-Mobile contacted Ms*** and presented this offer as resolution to her concerns which she has accepted and considers this matter resolved to her satisfaction Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Christina S*** Executive Response

May 26, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 21, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that he has designated *** *** as an authorized user of the accountWe are also pleased to report that we have resolved Ms***’s concerns to her satisfactionT-Mobile regrets any equipment concerns Ms***s experiencedT-Mobile records confirm Ms*** took advantage of our “LG Tablet bundle,” promotionFrom April 6, 2016, through May 3, 2016, for a limited time, customers could receive 50% off the LG GPad when they purchased any new LG Vor LG Gand a new LG GPad with an Equipment Installment Plan (“EIP”)Customers would need to submit a rebate on T-Mobile.com/promotions using promo code TABwithin days of purchasing the second deviceOur records further indicate that on May 1, 2016, Ms*** qualified for and took advantage of our EIP offering with the purchase of a LG V GPad for $and a LG Gfor a total of $Based on the promotion at the time of Ms***’s purchase, she was not required to make a down payment; however, she agreed to pay taxes on the full retail priceMs*** then agreed to a series of monthly installments in the amount of $for the LG V GPad and $for the LG GIn her correspondence, Ms*** is referring to our, “Mother’s Day LG GPad on us Tablet Offer”From May 13, 2016, through May 16, only, customers who purchased an LG GPad could receive the tablet for free via rebatePlus, they were able to combine this great offer with the LG Buy One and Get a Second One Half offCustomers must have purchased a new LG GPad with EIP during the promotion window of May 13, 2016, through May 16, 2016, and signed up for EIPCustomers would also need to submit a rebate on T-Mobile.com/promotions using the promo code May16LGGPAD within days of purchasing the tabletHowever, in an effort to amicably resolve this matter, on May 25, 2016, upon speaking with Ms***, she stated she has submitted her rebate on T-Mobile.com/promotions for her prepaid refund card of $for 50% of her LG GPad purchaseOn May 25, 2016, T-Mobile applied a courtesy credit of $to Ms***’s LG GPad EIP and now has a remaining EIP balance of $Once Ms*** receives her prepaid refund card of $within eight weeks after submitting her rebate, she will use it to pay of the remaining balance of the LG GPadMs*** accepted this as a resolution to this matterT-Mobile regrets any inconvenience to Ms*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLigia M*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me, and I will be leaving Tmobile as soon I get the chance to deal with moving my lines, however I will accept their 300$ offer since I do not have time to pursue this furtherSincerely, *** ***

November 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated November 1, 2016, regarding the above-referenced accountWe are pleased to report that Ms***’ concerns have been addressed and resolved to her satisfactionT-Mobile regrets any inconvenience that Ms***’ has experienced regarding her payment arrangement concernsWe appreciate the opportunity to respond to this matterT-Mobile records reflect that on September 30, 2016, Ms***’ created a two-part payment arrangement via our my.t-mobile.com tool whereby $would be due on October 14, 2016, and $would be due on October 28, Our records reflect that Ms***’ $payment was received on October 14, 2016, however her October 28, 2016, payment was not receivedIt is important to note that once a payment arrangement is created, it cannot be extended beyond the original parameters setT-Mobile records reflect that on October 29, 2016, Ms***’ contacted our Financial Care Department and advised that she would remit her payment by October 30, It should be noted that as Ms***’ second installment that was scheduled for October 28, 2016, was not received, on October 31, 2016, the payment arrangement failed, and as a result, Ms***’ account was suspended due to her payment delinquencyPursuant to T-Mobile’s terms and conditions of service, should service be interrupted and later reinstated, a restore fee of $plus applicable tax may be assessed on each line associated with the accountT-Mobile greatly regrets any inconvenience that this matter caused Ms***’, however, it must be noted that on October 27, 2016, Ms***’ October billing came dueIn Ms***’ letter to your office, she explains that T-Mobile requested that she pay a higher amount than her original payment arrangement amount; this was due to her billing coming dueT-Mobile records reflect that on November 7, 2016, Ms***’ contacted Customer Care and requested that her restore fees be waivedAs a courtesy to Ms***’ Customer Care applied $in credit to Ms***’ account for the associated restore fees that had been assessedIt should also be noted that on November 8, 2016, T-Mobile contacted Ms***’ regarding this matter and offered to absolve her account balance and modify her regular due date in an effort to better meet her fiscal needsMs***’ accepted our offer as resolution to her concernsAccordingly, T-Mobile applied a $credit to Ms***’ account rendering a zero balanceAdditionally, upon speaking with Ms*** regarding modifying her due date, Ms***’ requested that we change her due date going forward to reflect as the 19th of the monthPlease be assured that T-Mobile scheduled the change of Ms***’ due date and is slated to take effect within the next two billing periodsMs***’ was also advised that by changing her bill cycle to modify her due date, the billing period where the due date change goes into effect will also include prorated monthly access chargesMs***’ may contact Customer Care for further payment arrangement options in the future or continue to use our self-help my.t-mobile.com tool for account maintenanceFinally, during our conversation with Ms*** on November 8, 2016, T-Mobile advised Ms***’ of her self-help options in reviewing her past billing statements online at www.my.t-mobile.comBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJason A*** Executive Response

April 10,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** ***
T-Mobile Account Name: *** and *** ***
Your File
No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 27, regarding the above-referenced accountT-Mobile regrets any inconvenience to Mr*** regarding his final payment for equipment and his military discount not being consistent
Please be advised that on July 25, 2010, Mr*** had a military discount added to his T-Mobile account for the Navy which gave him a 15% discount towards his monthly recurring chargesOur records show that on December 14, 2014, Mr*** changed his rate plan to $Simple Choice Unlimited and the discount was removed since Mr*** chose a promotional plan that was already heavily discounted and did not qualify for the monthly discountMr*** is currently on the same rate plan and has not received the military discount since the rate plan change was made
T-Mobile records show that on August 12, 2017, Mr*** paid off his Equipment Installment Plans (“EIP”) with a final payment in the amount of $However, due to an inadvertent error, the system continued to bill the monthly EIP charge with the final charges posted to the billing statement dated December 18,
Please be advised that on January 5, 2017, Mr*** cancelled his T-Mobile account when he ported his mobile numbers to another carrierThe final billing statement reflected the amount due of $consisting of monthly recurring charges and applicable taxes and fees for the billing period of December 19, 2016, through January 18,
In order to amicably resolve the matter, on March 31, 2017, T-Mobile contacted Mr*** and offered to credit his account the amount of the payment for $Additionally T-Mobile offered an adjustment in the amount of $for service billed from January 6, 2017, through January 18, Mr*** accepted and a credit in the amount of $was applied to his account leaving him with a credit balance in the amount of $T-Mobile offered to refund the $to Mr*** in the form of a pre-paid cardHe accepted this as resolution to his concerns and will receive the pre-paid card within seven to ten business days
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jimmie P***
Executive Response

August 16, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
***/*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 3, 2017, regarding the above-referenced account. T-Mobile regrets any inconvenience to Ms*** with the refund process. T-Mobile records reflect that in July 2017, three payments were made toward Ms***’s account. On July 3, a payment arrangement was set up with the first payment of $on July 15, and the second on July 29, for $set to be remitted by Ms***’s financial institution. On July 12, a payment notification reminder was sent to the mobile number ending in *** advising of the upcoming payment. The first payment posted on July 15, 2017, the second on July 18, 2017, and the third on July 29, 2017. The payment made on July 18, is the payment that Ms*** indicated was made in error and a refund was requested. Unfortunately, Ms***’s account had a payment returned within the last three months, and as such, the payment is required to remain on the account for days before a refund can be issued. Please be advised that the payment would have been eligible to process as of August 1, 2017. On August 7, 2017, T-Mobile processed a refund in the amount of $back to Ms***’s financial institution. In addition to amicably resolve Ms***’s concerns, T-Mobile provided a one-time courtesy credit in the amount of $50.00. Ms***’s current account balance is $363.11. T-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Lauren L*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I happy with the resolutions
I
Sincerely, *** * ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I truly appreciate T-Mobile taking the time to read my complaint and consider the case as an individual caseAfter my mother passed away, there were many bills and vendors to deal with As you can imagine dealing with these vendors in this during this situation has been extremely difficultSome have just read my letters, or my complaints, and sent me can responsesI truly appreciate T-Mobile taking the time to actually read my letter, and read my complaint, and add a level of humanity and compassion to itThank you very much for understanding the situation and zeroing out the balance on this account.
My mother was a wonderful person, and T-Mobile helped keep her connected to her entire family near and farThank you for that Sincerely, *** *** ***

August 3,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re:
*** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 27, 2015, regarding the above-referenced account.
T-Mobile regrets any concerns Ms*** may have experienced with our JUMP! program. T-Mobile records indicate that on May 8, 2014, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone 5C 16GB handset. EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsAccordingly, Ms*** was asked to make a down payment in the amount of $and agree to a series of monthly installments in the amount of $
All customers who choose to use the EIP option to pay for their equipment are required to enter into a month financing agreement signed at the time of the purchase. Although this month financing agreement is required and the installments are added to each monthly billing statement, customers may choose to pay off their EIP balance at any time by making incremental additional payments or a single payment for the total balance. Please note that any additional payments reduce the length of time it will take to pay the entire balance, but will not reduce the amount of any future regular monthly EIP payments
At the time of the aforementioned handset purchase, Ms*** signed up for the JUMP! program Following the initial launch of our JUMP! program, we made some changes and launched the new JUMP! feature which provides customers all the coverage offered by our Premium Handset Protection bundle (handset insurance and extended warranty), Mobile Security with Lookout, plus the benefit of traditheir current device financed through an Equipment Installment Plan (EIP) for a credit of the remaining EIP balance due, up to one-half of the original retail price of that device. Customers enrolled in JUMP! are provided with unlimited opportunities to upgrade the device they enrolled in JUMP! 2 with no waiting period. Please note that the JUMP! program does not affect the down payment requirement when purchasing a new device.
While we regret any misunderstanding about the EIP program and the specifics of the offer to Ms***, the down payment requirement for purchasing new equipment was determined by several factors including handset selected, individual account tenure, payment history, and personal credit information
Finally, T-Mobile records confirm that Ms*** canceled her account on May 7, 2015, when she ported her mobile numbers to another service provider. Ms***’s billing cycle ran from the 2nd of one month to the 1st of the following month. Pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycle. Accordingly, Ms*** was billed through June 1,
As a courtesy to Ms*** and in an effort to amicably resolve this matter, T-Mobile issued a credit to the account in the amount of $to bring her outstanding balance to zero. Ms***’s account remains closed with a zero balance. T-Mobile respectfully declines Ms***’s request to refund her for her JUMP! bundle feature chargesT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at *** *** ***
Very truly yours,
T-MOBILE USA, INC
Brian W***
Executive Response

April 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** *** Your File No*** T-Mobile Account No*** To Whom
It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 31, 2016, regarding the above-referenced accountT-Mobile regrets that Mr*** went through such a traumatic experience with the car accident and hopes he is doing well in his recoveryT-Mobile attempted to contact Mr*** which proved unsuccessful; however, Mr*** did reach out to us, and left a voicemail indicating that the complaint was misrouted and intended for the towing company who assisted with his vehicle after the accidentAs such, T-Mobile respectfully request that this complaint against T-Mobile be closed and it be forwarded to the correct companyThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCSacny A*** Executive Response

Complaint: ***I am rejecting this response because:I am not disputing when I got this phone or how long I've had because if you want to go back that far when T-Mobile lost my down payment and could not find and I was getting messages of my phone to be interrupted.I called to notify T-Mobile that my phone wasn't working and it was determined it could not be fixed no I didn't have insurance anymore why because when I did that didn't help much first I'm sure they get free phones Or discounts I don't benefit from thatWe my first phone broke with insurance I would have had to pay $for the same phone instead I choose to cancel and by the phone that broke and to find out its not under warranty wow what a coincidence for me because the phone is broke its no use to me whatsoeverI was told there was no other options but two things to contact LG which I stated I m not paying LG yes they made it however I'm trying to give TMobile the benefit .Then the other option was for me to now add the insurance to my account so that I can get the same phone sent to meWhy would I want the same phone to give me problems I have already paid the majority of this phone and why should I have to be stuck paying for something that is broke its not fair too me, and yes that is correct because they couldn't help meand I had to have a working phone period and they couldn't do anything I didn't and don't have to laying around for a phone.How can I come back to them to use a phone that don't workI can take this phone back to T-Mobile and they can take the balance off because I did not have a balance on my account I have paid and always paid my account and not one time they had to ask me to pay.They are not concerned about me as a customer because if you can offer to put insurance on my account and I can get the same phone sent to me trust me I know there are ways around doing things especially if you truly value me as a customer all I want is them to not bill me for that lg broke phone I can't use it its brokeIf I wanted insurance I would want it for a better phone I've had a that phone long enough and since they couldn't help me then I had to go elsewhere. Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, I would be interested to know which "requirement" this particular phone did not satisfy The prior owner DID meet all the requirements, but it seems that they do not "stay" with the phone, as I believe they should...as far as I can see, T-Mobile likes to impose all the "requirements" on the actual person making the request, not on the phone's prior history
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is fair to meThey didn't refund the expected amount but made arrangements to clear our balance of $for this month and we acceptedThank you for your help.
Sincerely,
***/*** ***/***

June 8,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 28, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience Mr*** has experienced regarding the billing on his accountLikewise, T-Mobile regrets any inconvenience to Mr*** with respect to his Samsung Galaxy Note handsetAs has been widely reported, Samsung announced a world-wide recall of their Galaxy Note handsetUpon learning of the recall, T-Mobile put several processes in place to facilitate the return of any Note handsets that our customers have in hand
T-Mobile records confirm that on October 7, 2016, Mr*** participated in T-Mobile’s Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy Note deviceAt the time of purchase, Mr*** remitted a down payment of $and agreed to monthly installments of $for the devicePlease note as MrMr*** returned the device on February 17, 2017, as part of the above mentioned recall, a refund was processed for his down payment, the EIP was closed out, and a credit in the amount of $for prior billed out EIP installments was applied to the accountAs a result, it is T-Mobile’s position that Mr*** received all applicable credits and refunds for the Note recall
In regards to Mr***’s concerns regarding his Samsung Galaxy Note device, T-Mobile records confirm that on January 11, 2016, Mr***’s participated in T-Mobile’s JUMP! On Demand (“JOD”) offering with the lease of a Samsung Galaxy Note deviceMr*** was not required to remit a payment at signing but did agree to monthly lease payments of $for the device
JOD customers, like Mr***, are responsible for and agree to at the time of lease signing, a total of 18-lease paymentsHowever, they have the option to cancel their lease and return their handset at any time during the lease termIf they choose to end their lease before the 18-month period is completed, the leased handset must be returned to a retail location and the remaining lease payments are collected at that timeIf the handset is not returned at the time the lease is ended, the total remaining balance for the purchase option price of the handset will be assessed on the next month billing statementAs the equipment was not returned, on the final billing statement dated March 14, 2017, Mr*** was billed $for the remaining lease payments and the payment option price
Please note that Mr*** account was enrolled in AutoPay, which is a free feature that automatically deducts the balance owed on the account using a supplied payment methodAs a result of the foregoing and the account being enrolled in AutoPay, on April 4, 2017, T-Mobile was authorized to withdraw a payment in the amount of $for the Samsung Note lease charges and remaining service charges that appeared on the billing statement dated March 14, It is important to note that this payment was returned unpaid by Mr***’s financial institution on June 4, 2017, leaving the account with a remaining balance of $balance which includes the additional $dishonored check fee
In an effort to amicably resolve this matter, T-Mobile has applied a credit in the amount of $to the accountAs such, Mr*** account will remain closed with a zero balanceT-Mobile regrets any inconvenience
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Zachary S***
Executive Response

July 28,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 15, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that she has designated *** *** as an authorized user of the account
T-Mobile regrets any concerns Mr*** experienced regarding a returned devicePlease be advised, the upgrade outlined in Mr***’s correspondence to your office is associated with the line ending in ***Review of the account confirms the line ending in *** subscribes to our JUMP! feature for $per month and allows the line to upgrade twice in a year after waiting six months from the date of the original device purchase
T-Mobile records indicate on March 21, 2016, an Apple iPhone 6s Plus device was purchased on T-Mobile’s Equipment Installment Plan (“EIP”) for the line ending in ***On January 15, 2017, a JUMP! upgrade was completed for the line ending in *** and an Apple iPhone device was purchased on EIPThe Apple iPhone 6s Plus device was returned to T-Mobile and was received March 30, Unfortunately, the EIP associated with the Apple iPhone 6s Plus device was not ended and Mr*** continued to be billed the monthly installment charges
As Mr*** contacted T-Mobile regarding this matter since March 2017, credits were issued for monthly EIP charges for the Apple iPhone 6s Plus deviceOn July 17, 2017, T-Mobile ended the EIP associated with the Apple iPhone 6s Plus deviceThe total amount of credit T-Mobile issued to resolve this matter was in the amount of $T-Mobile regrets any inconvenience this caused Mr*** regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jennifer G***
Executive Response

December 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated December 15, 2015, regarding the above-referenced accountT-Mobile regrets any inconvenience to Mr*** regarding his account concernsOur records confirm that on August 17, 2015, Mr*** contacted T-Mobile regarding a missing employee discountOn August 19, 2015, in an effort to resolve the matter, T-Mobile applied a credit of $which was equivalent to the amount which would have been discounted from Mr***’s account for the billing statements dated December 2, 2014, through August 2, Additionally, at that time, Mr***’s employee discount was correctly applied to Mr***’s accountT-Mobile records confirm that on September 11, 2015, T-Mobile identified that the dealer code listed on Mr***’s account was invalidAs such, at that time, Mr***’s account was set for cancellation to take place on October 12, Mr*** was notified to contact T-Mobile, via email, at [email protected] in order to provide necessary documentation to avoid service cancellationRegretfully, T-Mobile did not receive Mr***’s documentationAs such, Mr***’s account was cancelled on October 12, According to our records, on November 12, 2015, T-Mobile issued a prepaid refund card, to Mr***, in the amount of $for the remaining credit balance on Mr***’s accountHowever, as T-Mobile did not have an updated billing address on file, Mr***’s refund was returned to T-MobileNevertheless, in an effort to amicably resolve the matter and upon speaking to Mr***, on December 22, 2015, T-Mobile updated Mr***’s address and resubmitted the aforementioned prepaid debit card in the amount of $141.84, which Mr*** should to be delivered within business daysMr***’s account remains closed with a zero balanceT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCBrandon M*** Executive Response

November 1, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated October 24, 2016, regarding the above-referenced accountWe are pleased to inform you that T-Mobile has addressed Mr***’s concerns to his satisfactionT-Mobile regrets Mr***’s concerns regarding his online access to his T-Mobile account and we are grateful to have the opportunity to address themA review of Mr***’s account confirms that currently all lines of service except for the number ending *** are registered to have access to the account and the line ending in *** is the Primary Account Handler (“PAH”) and all are enabledPlease note, T-Mobile takes account security very seriously and there are several reasons access to an online account may be denied such as weak passwords, failed password attempts, etcWe regret any inconvenience our online access methods and procedures may have caused Mr***Nonetheless, on October 30, 2016, in our conversation with Mr*** we were able to successfully walk him through the steps to reset his T-Mobile online password and gain access to his accountMr*** accepted the steps to reset his password as resolution to his concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCSal O*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meTMobile was very courteous and helpful The issue was resolved without incident
Sincerely,
*** ***

Complaint: ***
From: *** *** ***Cc: Bcc: Date: Mon, Apr 12:14:-0500Subject: T MobilHi my name is *** *** I just found out the the case was closed without it being solved t Mobil stated that they were sending me a visa card from citi bank that has not happened neither Do I see that Credit on the bill very unhappy about all this from the time I transferred from another company and the remaining bill from this other company has not been paid as this was stated in the store when we got the phones and also one phone was suppose to be free I dont see that so please open this case ID *** t Mobil usa....*** ***Sent from my T-Mobile 4G LTE Device