T-Mobile Usa Inc

May 26, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 23, 2017, regarding the above-referenced account. T-Mobile’s goal is to provide exceptional service for all of our customers, and we regret any continued concerns experienced by Mr*** regarding his T-Mobile accountAccording to our records on May 22, 2017, Mr***’s account was suspended for non-payment for the balance of $On May 23, 2017, T-Mobile contacted Mr*** to assist him options to restore the accountAs such, Mr*** accepted a payment arrangement and in turn, T-Mobile restored his account without any restore from suspend feesIt is important to note that if a customer defaults on a payment arrangement that has been agreed to, then collection activity automatically resumes on the account. This means that the account may be suspended, cancelled or assigned to a third-party collection agency Again, we apologize for the inconveniences this has caused and appreciate the opportunity to address Mr***’s concerns Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Christina S*** Executive Response

February 1, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated January 20, 2017, regarding the above-referenced accountWe are pleased to advise that we have contacted Ms*** and resolved the matter to her satisfactionT-Mobile regrets any concerns Ms*** has experienced regarding her T-Mobile billingMs*** activated her account on November 6, 2016, at which time she subscribed to the T-Mobile ONE rate plan which provides unlimited voice, messaging and high-speed data service, plus a variety of Un-carrier benefits starting at $per month for two lines of servicePlease be advised that customers subscribed to T-Mobile ONE who enroll in AutoPay receive a $credit per line of service, per month, while they maintain enrollment thereby allowing for customers to have two voice lines on T-Mobile ONE for a monthly cost of $before applicable taxes and feesAutoPay automatically deducts funds from a customer's chosen payment method, i.e., bank account or credit card, approximately two days before the bill due date and applies them to the account as a paymentAt the time of Ms***’s above-referenced activation, she purchased two iPhone handsets through our Equipment Installment Plan ("EIP") program wherein she was required to remit a down payment in the amount of $and for taxes on the full retail price and agree to 24-monthly installments in the amount of $The estimated cost per month for all of the services described, including Ms***’s EIP was $before applicable taxes and feesPlease be advised that when a customer activates service and accepts a new rate plan through T-Mobile’s retail channel, they are required to sign documentation that includes the EIP agreement, rate plan description and monthly costOur records confirm that Ms*** provided her signature on the above-referenced documentationIn addition, we regret any concerns Ms*** has experienced regarding T-Mobile’s Carrier Freedom promotional offerThere are several eligibility requirements for both the early termination fee reimbursement and the equipment installment reimbursementThe most important provision of the equipment reimbursement is that the reimbursed amount paid out after activation is an amount equal to the total accelerated equipment balance (up to $650.00) minus the amount provided by T-Mobile at activation as a tracredit for the deviceCustomers are advised to submit their detailed final billing statement online at www.switch2t-mobile.com within 60-days of activation of their T-Mobile accountAdditionally, at the time of Ms***’s above-referenced equipment purchase, she traded her previous devices to T-Mobile in exchange for a deferred tracredit totaling $Based on our investigation, there is no record of Ms***’s submission for the Carrier Freedom offer and at this time Ms*** is beyond the timeframe in which she would have qualified for the offerNevertheless, in an effort to amicably resolve the matter and upon speaking to Ms***, T-Mobile offered for Ms*** to provide an unaltered copy of her final billing statement from her previous carrier which clearly outlined her itemized cancellation expenses, which Ms*** didTherefore, on January 31, 2017, T-Mobile submitted for a prepaid debit card in the amount of $to be sent to Ms*** which will be delivered within business daysPursuant to our conversation with Ms*** the matter is resolved and she has no further concernsWe regret any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCBrandon M*** Executive Response

Complaint: ***I am rejecting this response because:
Tmobile was able to rectify service issues in the home by sending a receiver, however I am connected to WIFI at home and use WIFI calling or my home phone through *** when needed
Additionally, the only way to prove that my calls constantly drop is through my call recordsOn several occasions during my commute, for instance, you can see that my calls to 773-397-droppedThis is a good friend of mines, *** ***, who can attest to thisShe tends to call back when I have service (usually within a few minutes the call actually goes through.)
Each day I lose service from my exit onto Route 59/I90, in Hoffman Estates Illinois, until I reach Irving Park Road, in Streamwood, IllinoisThis is everyday, not a one off thingAs you an see from the attached, I have filtered ***'s phone number to show the back to back calls from my phone losing service, and the "call waiting" indication from her calling me back after I had lost service already while on the phone with her This proves that Tmobile constantly drops my calls
I would like to cancel services at the end of the current cycle and not have a balance due.Sincerely,*** ***

May 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
Mr*** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 8, 2017, regarding the above-referenced account. T-Mobile records confirm that Mr*** is a listed authorized user on the account. Please be advised that T-Mobile made several attempts to contact Mr*** that have proven unsuccessful. At this time, T-Mobile will respond to both you and Mr*** with this letter T-Mobile regrets that Mr*** has concerns with the handset replacement that he received from Assurant when he recently filed a claim with them. Please be advised that the handset that Mr*** received was provided by Assurant, our insurance partner, and T-Mobile was not involved in the claim process In an effort to amicably resolve this matter with Mr***, he may contact me on my number below, or via email at ***@T-Mobile.com, and T-Mobile will assist him by providing a Samsung Galaxy SEDGE handset to replace the Samsung Galaxy Shandset that he received from Assurant. T-Mobile appreciates Mr***’s business and we regret any inconvenience that he experienced Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Ally Y*** Executive Response

Complaint: ***
I am rejecting this response because:The person writing the rebuttals for T-Mobile is a liar I took my phone to T-Mobile in Adrian, Michigan where my friend works she showed me the true coverage map and told me straight up the bands aren't supported with the towers in my area anymore I'm more then certain they should know this too if a store employee doesI also stated I get service in Adrian, Michigan which is where data gets used which are different towers then the ones in other areas so it has nothing to do with my phone being unlocked from sprint since it clearly does work on older towersI don't appreciate being lied too but I even more don't appreciate when someone calls me a liar you don't want to give me restitution that's fine I'll take my business elsewhere but I'll be warning everyone the type of shady business practices T-Mobile conducts.
Sincerely,
Toney * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

July 31, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: ***
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 19, 2017, regarding the above-referenced account. T-Mobile regrets any concerns Mr*** has experienced in regards to our June Samsung SBOGO promotion and a $credit. Please be assured that T-Mobile takes allegations of employee misconduct very seriously. We make every effort to be professional and courteous to our customers. We apologize if any T-Mobile employee failed in any way to display that during any of Mr***’s recent contacts with Customer Care Please be advised that the June Samsung SBOGO is a promotion that was offered from June 16, to July 13, 2017. With the promotion, eligible customers could purchase a Samsung Galaxy Shandset or Samsung Galaxy SPlus handset and get a second Galaxy Shandset or SPlus handset for free via rebate. The promotion required customers to maintain an eligible rate plan and add a new line of service during the promotional timeframe T-Mobile records indicate that Mr*** contacted Customer Care on July 18, to inquire about the June Samsung SBOGO promotion as well as a $credit. At that time, T-Mobile advised Mr*** that the June Samsung SBOGO promotion had expired on July 13, 2017; nevertheless, in an effort to amicably resolve Mr***’s concerns, T-Mobile instead offered a one-time credit of $if Mr*** opted to purchase a handset of his choosing at full price. Regrettably, Mr*** declined. On July 20, 2017, T-Mobile records indicate that Mr*** contacted Customer Care once again to inquire about the June Samsung SBOGO, at which point T-Mobile advised him once again that the promotion had ended on July 13, 2017. As Mr*** did not take advantage of the June Samsung SBOGO promotion during the offer timeframe, it is T-Mobile’s position that the offer is expired and therefore unavailable. Additionally, as Mr*** did not purchase a handset upgrade to receive the $credit that was offered by Customer Care, it is T-Mobile’s position that no credit is warranted Nevertheless, upon speaking with Mr*** on July 28, 2017, T-Mobile agreed to apply a one-time credit of $to Mr***’s account in an effort to amicably resolve his concerns. Additionally, T-Mobile advised Mr*** that beginning on July 28, and for a limited time, T-Mobile is offering our QSamsung GSBOGO promotion. With the QSamsung GSBOGO promotion, customers who meet all eligibility criteria can receive a rebate of $when purchasing two Samsung Galaxy ShandsetsT-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Anthony M*** Executive Response

October 3, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 26, 2016, regarding the above-referenced accountT-Mobile is delighted to have resolved this matter to Ms***’s satisfactionT-Mobile regrets that we were unable to address Ms***’s concerns with our previous responseUpon speaking with Ms*** regarding this matter, she indicated that she was concerned with her recent equipment purchasesUpon review of the account, our records indicate that on August 16, 2016, Ms*** took advantage of T-Mobile’s “Summer Smartphone on Us” promotion, with the purchases of two Samsung Galaxy ONhandsets on an Equipment Installment Plan (“EIP”)Pursuant to the terms of the offer, customers who purchased a qualifying handset on an EIP qualified to receive the handset for free after the 24-month financing agreement, via monthly promotional credits equal to the cost of the monthly EIP installment amount for the handsetPlease note that the promotional bill credits continue monthly as long as qualifications for the promotion continue to be met, including keeping the account and all qualifying lines active and in good standingShould customers choose to cancel the account at any time during the promotion, the promotional credits will stop, and customers will remain responsible for the accelerated remaining balance owed for the handsetIn Ms***’s case, our records confirm that Ms*** agreed to a 24- month EIP agreement for her Samsung ONhandsets, with a monthly installment of $per handset, totaling $per monthAs Ms*** has continued to meet the qualifications for the promotion, she has received $in promotional credits, or $for the past two billing statementsWe regret any concerns that Ms*** has experienced regarding the terms and conditions of the “Summer Smartphone on Us” offerPlease note that Ms*** also indicated that she continues to experience coverage concerns, and does not find the coverage in her area to be acceptableWe regret if Ms*** was not made aware of the 14- day return periodAs a courtesy to Ms***, and in an effort to amicably resolve this matter, T-Mobile has agreed to allow Ms*** to return her like-new equipment to T-Mobile, in order to be relieved of the remaining EIP balances totaling $per handset, or $Ms*** has accepted this offer and will return the equipment to T-Mobile before November 3, In addition, T-Mobile has agreed to waive Ms***’s account balance of $102.02, resulting in a revised zero balancePlease note that Ms*** has agreed to port her mobile numbers to another provider by the end of her billing cycle, on October 16, 2016, to avoid incurring additional service charges, which would remain owing by Ms***Please be advised that as Ms*** is not in any contract with T-Mobile, she will not be charged any early termination fees for her cancellationMs*** accepted this offer as resolution in full to her concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCKayla J*** Executive Response

Revdex.com:
I wanted to inform *** *** that the complaint I had with T-Mobile seems to be resolved and I received a text that my new phone the correct size phone is being sent to me at this timeThis is concerning complaint number
***I do want to thank the Revdex.com for your assistance.I know that this would not have been resolved without your helpI do appreciate you guys being around
*** ***
***

June 10, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** *** Your File No*** T-Mobile Prepaid Mobile NoXXX-XXX-*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 5, 2016, regarding the above-referenced accountPlease be advised that T-Mobile has attempted to contact Mr*** to the number that he provided in his correspondence to your office on the following dates; May 20, 2016, May 24, 2016, May 26, 2016, May 27, 2016, May 31, 2016, June 8, and lastly on June 9, T-Mobile regrets any inconvenience that this matter may have caused Mr***In an effort to amicably resolve this matter, T-Mobile has made the following offers to Mr***: • On May 27, 2016, Mr***’s account was cleared to be eligible for reactivation despite the excessive usage; • On May 31, 2016, Mr***’s mobile number ending in *** was resumed from cancellation in order for him to port the mobile number to another carrierAs previously mentioned in our correspondence to your office, T-Mobile determined that Mr***’s usage was excessiveFurthermore, Mr*** agreed to T-Mobile’s Terms and Conditions upon activating service with T-Mobile which state the following, “We may change, limit, suspend or terminate your Service or this Agreement at any time.” In a further effort to resolve this matter, on June 9, 2016, T-Mobile applied a courtesy credit to Mr***’s T-Mobile account in the amount of $55.00, which is equal to one month of serviceIf Mr*** would like to remain a T-Mobile customer he can make a payment to his T-Mobile account on or before DATE for his monthly service planBased on the information listed above, T-Mobile respectfully declines to take any other action in relation to this matter, and we request that this complaint be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 1-877-290-ext***Very truly yours, T-MOBILE USA, INCTiffany C*** Executive Response

August 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 9, 2017, regarding the above-referenced account. Please be advised T-Mobile has resolved Mr***’s concern to his satisfaction T-Mobile regrets any concerns Mr*** experienced regarding his account. Our records confirm that on July 15, 2017, Mr*** updated his rate plan to our T-Mobile ONE Taxes Included rat plan for $to include four lines, which would be affective on July 24, 2017, at the start of his bill cycle. Upon speaking to Mr*** he confirmed that he had accepted the rate plan changePlease be advised that T-Mobile confirmed there was no new lines of service activated on Mr***’s account On August 8, 2017, Mr*** contacted T-Mobile with concerns regarding his bill and in an effort to amicably resolve the matter, T-Mobile updated his rate plan to his previous Simple Choice four lines rate plan for $100.00, with unlimited talk, text and 2.5GB of high speed dataIn addition, Mr*** was provided an account credit of $20.00. Due to an inadvertent error the data package on several lines was not added, which caused Mr*** to not be able to use his data. On August 9, 2017, T-Mobile added the appropriate data packages to all lines on the accountOn August 14, 2017, in an effort to further amicably resolve this matter, T-Mobile credited Mr***’s account in the amount of $90.23, leaving an account balance of $ Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Customer Care Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Carolina F* Executive Response

April 27,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 14, 2017, regarding the above-referenced accountT-Mobile is pleased to report that Ms***’s concerns have been resolved to her satisfaction
T-Mobile regrets any concerns Ms*** experienced in regards to her non-working handsetT-Mobile records confirm that on October 28, 2016, T-Mobile’s Executive Office sent Ms*** a new LG Ghandset, at no cost, in exchange for her LG Ghandset, which she was experiencing concerns with
Please note that by purchasing T-Mobile equipment, Ms*** receives a one-year Limited Warranty provided by the manufacturer of her deviceDuring the Limited Warranty period, Ms*** is eligible to receive an advanced replacement of her device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageIt is important to note that Ms*** was required to pay a $service warranty processing fee for her Limited Warranty Exchange, as explained in the terms and conditions
Upon speaking with Ms***, on April 17, 2017, T-Mobile processed a Limited Warranty Exchange for her LG GhandsetAs the battery was no longer within the warranty period provided by the manufacturer, T-Mobile sent Ms*** a replacement battery directly from the Executive OfficeRecords confirm that Ms***’s replacement handset and battery were received on April 19, Ms*** has accepted this as a resolution to her concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Diana J***
Executive Response

July 13, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 8, 2015, regarding the above-referenced accountT-Mobile is pleased to inform you that we spoke with Ms*** and she confirmed that her concerns have been resolved to her satisfactionT-Mobile records confirm that on October 8, 2013, Ms*** activated mobile numbers ending in *** and ***Please note that Ms*** activated service with ***, an indirect dealer of T-Mobile products and servicesAlthough T-Mobile provides the service, we were not involved in the sales transaction of the products or servicesOur records confirm that at the time of activation, Ms*** agreed to a month contract, stipulating up to a $early termination fee, on both of the above numbers through October 8, As such, when Ms*** transferred the above numbers to another carrier her account was billed two prorated early termination fees of $for each of the above numbersMs*** canceled her account on June 1, 2015, when she ported her mobile numbers to another service providerMs***’s billing cycle ran from the 29th of one month to the 28th of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Ms*** was billed through June 28, On June 29, 2015, Ms***’s final billing statement was mailed to her showing an outstanding balance of $350.94, which includes the above early termination fees, monthly access charges and applicable taxes through the end of her final billing cycleAs a courtesy to Ms*** and in an effort to amicably resolve this matter, T-Mobile issued a credit to the account in the amount of $to bring the outstanding balance to zeroMs***’s account remains closed with a zero balanceT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

March 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA
Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 21, 2017, regarding the above-referenced account. T-Mobile regrets that Mr*** has concerns with the charges for the insurance feature. T-Mobile records indicate that Mr*** purchased two Samsung Galaxy SEDGE handsets on March 15, with our Equipment Installment Plan (“EIP”). The signed paperwork from March 15, 2016, which we’ve attached for your convenience, shows that the optional JUMP! insurance features for $per mobile number per month were added to each of Mr***’s mobile numbers at the time of the purchase. When a customer enrolls in JUMP! insurance, Assurant (our insurance partner) sends welcome packets to customers that outlines their coverage and benefits of the feature Please be advised that in T-Mobile’s Terms and Conditions, customers are advised that they are required to notify us of any disputed charges within 60-days of T-Mobile providing notice of the charges. If a customer does not report the dispute within that time frame, they waive their right to dispute the charge(s). Our records indicate that the JUMP! features was added to Mr***’s account on March 15, 2016; however, the first notice that T-Mobile received regarding a dispute of this feature and associated charges was on February 9, 2017. As this is beyond the dispute period, it is T-Mobile’s position that Mr*** remains responsible for all charges billed to the account. At Mr***’s request, the JUMP! insurance features were removed from his account effective February 9, As a gesture of goodwill, on February 9, 2017, T-Mobile issued a credit to the account in the amount of $for a month of the JUMP! charges and taxes. As a final gesture of goodwill and in an effort to amicably resolve this matter, on March 27, 2017, T-Mobile issued a credit to the account in the amount of $for months of the JUMP! insurance charges as final resolution in this matter. Mr***’s account balance reflects a credit balance in the amount of $240.00, the current billing period will close on April 4, T-Mobile appreciates Mr***’s business Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours, T-MOBILE USA, INC Ally Y*** Executive Response *Enclosures

Complaint: ***
I am rejecting this response because:
I called the *** ext # *** left a voice message for a call back regarding this matter and I have not received a called backI also reply to an email this morning requesting a call back regarding this matter.
Sincerely,
*** ***

December 30, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated December 20, 2015, regarding the above-referenced accountPlease be advised, T-Mobile has contacted Mr*** and reached the resolution outlined in the letter belowT-Mobile regrets any misunderstanding regarding our Carrier Freedom programPlease be advised that beginning March 22, 2015, T-Mobile announced Carrier Freedom for consumers looking to switch from any U.Scarrier to T-MobileT-Mobile will reimburse consumers’ remaining Equipment Installment Plans balances (“EIP”) up to $per device traded in at the time of their activationTo be eligible for this offer, consumers must activate a Simple Choice postpaid rate plan, and at the time of activation they must potheir current mobile number, traa device that is identifiable as being on EIP with their pervious provider and is in good working condition, and purchase a new T-Mobile device at either full cost or on T-Mobile’s EIPThe T-Mobile account must be active and in good standingAs this is a reimbursement offer, T-Mobile recommends that consumers make arrangements to pay any remaining balances billed by their prior carrier in order to avoid collection activityT-Mobile records indicate that Mr*** activated his account on August 14, and at the time of activation Mr*** traded in four *** devices and received a total trade in credit in the amount of $applied to his T-Mobile accountIt is important to note that the trade in of a device within a retail store is a final transactionPursuant to the agreement signed at the time of the trade-in, Mr*** agreed to and accepted the terms which included statements such as “You are giving up full ownership rights to the Handset”, “the sale of your handset is final, non-refundable and non-returnable (unless otherwise required by law)”On August 20, 2015, Mr*** returned the T-Mobile devices and cancelled his account by porting his numbers to another carrierAs the account did not remain active within the time frame allotted for the reimbursement to process, the account became ineligible for the Carrier Freedom promotionHowever, in order to reach an amicable resolution, T-Mobile offered Mr*** a $credit in the form of a prepaid card in addition to the $he already received on August 14, in the amount of $and August 20, 2015, in the amount of $which was accepted as a resolution by Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this ***er to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJennifer G Executive Response

November 30, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Name: *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 24, regarding the above-referenced accountWe are pleased to inform you that T-Mobile has addressed Mr***’s concerns to his satisfactionWe regret any inconvenience to Mr*** regarding our handset promotionsAs Mr*** is aware, from September 9, to September 25, new and existing postpaid customers who traded in their fully paid off iPhone (from any carrier) could get a new iPhone device for free (via bill credits) when purchased on our Equipment Installment Plan (“EIP”) programThe offer, also known as iPhone Trade Up, stipulated that customers who purchased a new iPhone 32GB device on EIP and traded in their fully paid off qualifying iPhone or 6s from any carrier will receive monthly EIP bill credits, up to a maximum of $per month, plus their one-time tracredit that together reduced the total cost of a new iPhone 32GB for a total of $in combined creditsOur records indicate on September 22, Mr*** took advantage of our EIP program and placed three separate orders as follows: • Apple iPhone 128GB Gold device for the line of service ending in ***Mr*** traded in an Apple iPhone 6s 64GB Gold device and on October 19, a tracredit of $was posted to his accountAlso, as of October 26, 2016.Mr*** is receiving credits of $per month• Apple iPhone 128GB Rose Gold for the line of service ending in ***Mr*** traded in an Apple iPhone Plus Space Grey and on October 19, he received a tracredit of $and is receiving monthly credits of $as of October 26, • Apple iPhone 128GB Black device for the line of service ending in ***Mr*** traded in an Apple iPhone 64GB Space Gray device and was quoted $tracredit and is receiving $monthly credit as of October 26, Based on these findings, we found Mr*** did not receive the $tracredit for iPhone 64GB although we have confirmed the device was received on October 10, and is receiving the monthly credits of $Also, there is a $credit difference to make the total of $as quoted in our offerWe also found Mr*** is missing and additional credit of $for the iPhone 6s 64GB device as he is only getting $between trade in and monthly creditsIn an effort to resolve Mr***’s concerns regarding our iPhone Trade Up promotion, on November 28, we applied a credit of $to compensate for the tracredit he did not receive and two credits of $each to make up for the difference in credits he did not receive as part of the iPhone Trade Up offer for a total of $Mr*** accepted the credits as resolution to his iPhone Trade Up concernsPer Mr***’s request, below is the breakdown of actual billing statement after all the discounts• $per month for Mr***’s rate plan + $additional line- $(Autopay discount) and $(Business Family discount) = $per month• $Mobile internet line -$(Combined account discount) = $per month• $for Premium Handset Insurance (“PHP”) features for three lines of service= $per month• $for Apple iPhone 128GB Rose Gold for line of service ending in *** - $(Trade Up credit) = $per month for months• $for Apple iPhone 128GB Gold for line of service ending in *** - $(Trade Up credit) = $per month for months• $for Apple iPhone 128GB Black for line of service ending in *** -$(Trade Up credit) = $per month for months• $for Samsung Tab E for Mobile Internet line of service ending in - $(Tablet On Us credit) = $per monthMr***’s approximate monthly charges are $plus applicable taxesMr***’s billing statement for the services rendered from September 23, to October 22, was of $which was approximately $higher than anticipatedIn order to resolve his concerns, on November 28, T-Mobile applied an additional $creditMr*** accepted the credit as resolution to his billing concerns and his account remains active with revised credit balance of $Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCSal O*** Executive Response

January 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your
correspondence dated January 19, 2016, regarding the above-referenced accountWe are pleased to report that we have amicably resolved Ms***’s concernsT-Mobile regrets any equipment concerns Ms*** experiencedOn January 13, 2016, T-Mobile spoke with Ms*** and verified that the while the device in question was purchased through a separate company, it is a T-Mobile branded deviceIn an effort to amicably resolve Ms***’s concern, T-Mobile has agreed to provide her with the Mobile Device Unlock code for her handsetOn January 13, 2016, T-Mobile emailed Ms***’s with the instructions needed to unlock her deviceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCJosiah M*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I would like to thank Jason for going above and beyond and solving my issue. Sincerely, *** ***

May 23,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 16, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Mr*** experienced in regards to his T-Mobile accountT-Mobile records confirm that on April 4, 2017, at Mr***’s request, T-Mobile cancelled the mobile number ending in ***On May 16, 2017, T-Mobile applied a credit of $to Mr***’s account, of which $was for the SIM card purchase made on the day of activation and $was for the final charge for the line ending in *** on Mr***’s May 1, billing statementIt is important to note that Mr***’s account was not assessed a cancellation fee
As Mr***’s account reflected a balance owed of $95.85, for the May 1, billing statement, the balance was reduced to $In an effort to resolve the matter, on May 22, 2017, T-Mobile applied a credit of $7.22, to Mr***’s account, for the remaining cost of the SIM card purchaseAs Mr***’s account reflected a zero balance, the account balance was brought to a credit balance of $Mr*** has accepted this as a resolution to his concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Diana J***
Executive Response