T-Mobile Usa Inc

August 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated August 3, 2016, regarding the above-referenced accountPlease be advised that we have made attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms*** concerns within this letterT-Mobile regrets any concerns Ms*** experienced regarding a charge for her additional line of servicePlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms*** contact with our Customer Care departmentT-Mobile records indicate on January 24, 2014, Ms*** activated her T-Mobile account with her line ending in *** and subscribed to our Simple Choice Unlimited Talk and Text plan for $per month for one line of serviceOn January 31, 2015, Ms*** activated a second line of service ending in *** and the rate plan was changed to our Simple Choice Unlimited Talk, Text and Data promotional plan for $per month for the first two lines of service with each additional line of service being $per monthOn June 20, 2016, Ms*** activated a third line of service ending in *** under the above-referenced promotional rate planAccordingly, Ms*** account began to be billed an additional $per monthT-Mobile regrets any confusion around the rate plan monthly charges for three lines of serviceMs*** three lines of service are provided unlimited talk, text, and data for $per month plus applicable taxesThe rate plans that are currently being offered that include the same features start at $per monthIt is T-Mobile’s recommendation Ms*** remain on her current rate planT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCJennifer G*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me in partThis complaint was limited to the issues of unlocking my device which Mobile has through this complaint agreed to do and that constitutes a resolution for that issue
Sincerely,
*** ***

April 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: ***
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 1, 2017, regarding the above-referenced account. T-Mobile regrets any inconvenience to Mr*** regarding the activation of his account and payment refundPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Customer Care T-Mobile records indicate that the account was activated on January 28, and was subscribed to T-Mobile’s T-Mobile ONE rate plan for $per month to include two lines of servicePlease note that the account the account was enrolled in AutoPay which provide the account with a $monthly credit per line of service Mr***’s fist billing statement was generated in the amount of $for monthly service charges from January 29, through February 28, As the account was enrolled in AutoPay, the $payment was automatically deducted from the credit card that was provided by Mr*** in the amount of $on February 19, T-Mobile records indicate that on February 27, 2017, Mr*** reported to T-Mobile that he did not request to have the account activatedAs such, T-Mobile canceled the account and requested a refund be provided to Mr*** Please be advised that on March 14, 2017, T-Mobile approved a refund in the amount of $to the credit card for the one day of prorated monthly service charges prior to the account being canceled In order to amicably resolve this matter, on April 5, 2017, T-Mobile issued a refund in the amount of $to Mr***’s credit card for monthly service charges January 29, through February 28, Mr*** should allow up to three business days for the refund to appear in Mr***’s bank accountT-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Christopher R*** Executive Response

August 15, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 4, 2017, regarding the above-referenced account. T-Mobile regrets any continued concerns Ms*** may have experienced. Please be advised that although T-Mobile does not report information directly to any of the credit bureaus, the third party collection agencies to which accounts are assigned may. The account may be reported to the credit bureau while a balance remains outstanding. T-Mobile records indicate that April 14, 2017, Ms***’s account was transferred to the third-party collection agency, AmSher, for collection of the outstanding balance. On July 10, 2017, Ms*** agreed to a settlement with AmSher, thereafter a payment in the amount of $posted to Ms***’s account at which time her account was settled full. On August 14, 2017, T-Mobile spoke to Ms***, and advised her of the above and that her account would be reported accordingly by the third party collection agency to the credit bureaus. Please note that it may take up to days for Ms***’ credit report to reflect the change. Ms*** did not have any additional concernsT-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Robert R*** Executive Response Tell us why here

October 2, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA
Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 19, 2017, regarding the above-referenced account. Please be advised that we have made several attempts to contact Ms***, which have proven unsuccessful. As such, T-Mobile will make every effort to address her concerns within this letter T-Mobile regrets any concerns that Ms*** has experienced with her account with regards to her recent paymentT-Mobile provides a number of options for Ms*** to pay outstanding charges. Customers can make a payment via electronic check or credit card, online, over the phone either through the Interactive Voice Response (“IVR”) or with Customer Care or in person at one of our local retail store locations or by mailing it to the payment lockbox address on their billing statement remittance slip On September 8, 2017, Ms*** completed a payment using T-Mobile’s self-service option through our Interactive Voice Response system (“IVR”) for $255.34. Ms*** then contacted Customer Care and advised the payment needed to be refunded as the wrong card was charged. Unfortunately, the payment had not yet posted to the account, and as such a refund was not available. On September 19, 2017, Ms*** called our Customer Care and requested a refund. Our Customer Care completed a refund for $as Ms*** had a credit balance of $191.05. As a courtesy, T-Mobile provided a credit of $to complete her $payment after her refundMs***’s balance was updated from $to $T-Mobile regrets any inconvenience to Ms***. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Belen L*** Executive Response

Complaint: *** I have explained to Tmobile rep he is not to contact me He was to contact my attorneyBoleman lawfirm , they was told this information long time agoHe told me a different amount on the phone but is giving you another to the Revdex.comI have contact my lawyer and told them thisIt is illegal for them to contact me *** *** is my attorney
I am rejecting this response because:
Sincerely,
*** ***

March 13,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 6, 2017, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved this matter to Mr***’s satisfaction
T-Mobile regrets any concerns Mr*** may have experienced in regards to his accountT-Mobile ran the Friends and Family lines On Us promotion from November 18, 2016, through November 22, Eligible customers who activate two lines of service on a qualifying rate plan would get up to two additional lines for free after monthly bill credits
T-Mobile records confirm that on November 23, 2016, and on November 28, 2016, Mr*** activated two lines of service under a qualifying rate planHowever, due to an inadvertent error the lines did not receive the monthly bill credits
Please be advised that on March 11, 2017, Mr***’s account was identified as being eligible for the Friends and Family lines On Us promotionAs of the next two billing cycles, Mr*** will begin receiving the monthly bill credits
Furthermore in an effort to amicably resolve this matter, T-Mobile agreed to credit Mr***’s account an amount of $to refund Mr*** for the missing promotional bill creditsThis credit left Mr***’s account with an outstanding balance of $48.61, and he may verify this by visiting www.T-Mobile.comT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Mercedes V***
Executive Response

July 13, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated July 9, 2016, regarding the above-referenced accountT-Mobile’s goal is to provide exceptional service for all of our customers at all times and through all channelsWe sincerely regret any concerns Ms*** experienced with her recent accessories purchaseT-Mobile records confirm that on June 24, 2015, Ms*** took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of one Samsung Premium S Wireless Charging Pad accessory and one Samsung Galaxy SEdge LED View Cover accessory at a third party retail locationAt the time of Ms***’ purchase, she was not required to pay a down payment; yet, paid $and $6.30, accordingly, for the taxes on the full cost of the above mentioned accessories and agreed to a series of monthly installments in the amount of $Our records further confirm that on June 25, 2015, pursuant to Ms*** request, the Samsung Galaxy SEdge LED View Cover accessory was returned to T-Mobile under our 14-day return periodAs of the time of Ms***’s above mentioned purchase, T-Mobile provided a 14-day return period which allowed Ms*** to use the accessories to see if it met her needsIf the accessories were not acceptable, they could have been returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable EIP entered into at the time of the original purchaseAlthough it is outside the day return period provided to Ms*** to return the Samsung Premium S Wireless Charging Pad accessory, in an effort to amicably resolve this matter, T-Mobile will allow Ms*** to return the accessory in good working condition directly to my attention within 14-days of the date of this letter at: Executive Response Attention: Aika A*** Menaul BlvdNE Albuquerque, NM Upon receipt of the accessory, T-Mobile will close and credit the remaining EIP balance associated to the Samsung Premium S Wireless Charging Pad accessoryAdditionally, T-Mobile agreed to issue a one-time courtesy credit of $for the accessory taxes and the EIP installment billed to the accountT-Mobile recommends that Ms*** return the handset via a traceable carrier and request a tracking number when shippingWe also request that Ms*** include her T-Mobile account information with her accessory to ensure proper resolutionBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCAika A*** Executive Response

Tell us why here
January 19,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
Station Drive, Ste
DuPont, WA
Re: K*** ***
*** *** *** ***
*** *** *** ***
To Whom It
May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence January 10, 2018, regarding the above-referenced account
T-Mobile regrets any concerns that Ms*** may have regarding our Refer-a-Friend programThe T-Mobile Refer-a-Friend program allows existing customers to receive a $MasterCard Prepaid card for referring friends and family to open a new postpaid account with T-MobileCustomers receive one MasterCard Prepaid card per new account activationPlease note that there are requirements that must be followed in order to receive the MasterCard Prepaid card
Customers must submit a referral at www.referral.t-mobile.com and enter their friend or family’s contact information including their name and the number they will be porting in at least hours prior to activating their new accountThereafter, their friend or family must activate a new postpaid T-Mobile account with at least one voice line and poa number from another postpaid carrier, both within days of their referralIt must be noted that friends and family who are referred under the Refer-a-Friend program will not receive a prepaid gift card or other compensationOnly the referring customers will receive a $MasterCard Prepaid card
Please be advised that on November 28, 2017, Ms*** activated her account with two lines of serviceRegretfully, Ms*** was not referred to T-Mobile via the www.referral.t-mobile.com websiteAs such, Ms***’s friend is not eligible for the MasterCard Prepaid cardT-Mobile respectfully declines Ms***’s request of providing her and her friend a gift card of $eachT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** ***

May 12,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated April 30, 2017, regarding the above-referenced accountWe are pleased to report that we have resolved this matter to Ms***’s satisfaction
T-Mobile regrets any inconvenience Ms*** encountered regarding our March Samsung Free offeringFrom March 10, 2017, through March 30, 2017, eligible customers who ported in a line of service, performed an instant trade-in, and purchased a Samsung Sor SEdge where eligible to receive a mail in rebateT-Mobile records confirm that on March 21, 2017, Ms*** ported over a line or service, purchased a qualifying Samsung device and performed an instant trade in for a Samsung Galaxy Sdevice
T-Mobile records further confirm that Ms***’s initial submission for the promotion was denied as a result of an inadvertent system issueT-Mobile contacted Ms*** on May 8, 2017, and in effort to amicably resolve the matter, T-Mobile has agreed to send a prepaid debit card in the amount of $which is aligned with the offer value of the promotionT-Mobile regrets any inconvenience to Ms***Pursuant our conversation, Ms*** acknowledged her issue has been resolved
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jamen F* Executive Response

September 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated September 14, 2015, regarding the above-referenced accountT-Mobile regrets any concerns that Mr*** experienced regarding his Equipment Installment Plans (EIP) and any discounts toward the handsetsOur records confirm that on July 31, 2015, Mr*** qualified for and took advantage of our JUMP! On Demand (JOD) lease offering with the leasing of an Apple iPhone Plus handsetJOD is a leasing, not purchasing, option and does not include the Premium Handset Protection coverageAlthough T-Mobile has no record of additional discounts being offered for the Apple iPad and iPhone 6, on July 23, 2015, and August 24, 2015, T-Mobile applied credits totaling the amount of $toward Mr*** accountAdditionally, Mr*** is receiving our JOD AMPed promotional pricing and receives a $credit that applies to the new handset purchase of an Apple iPhone Plus deviceOur records do not reflect a request for cancellation for the mobile numbers ending in *** and ***As such, Mr*** was still accessed monthly access chargesOur records confirm that the two numbers referenced above are now cancelled, and no longer active on Mr*** account September 18, In an effort to amicably resolve Mr*** concerns, T-Mobile issued a credit in the amount of $260.00, equivalent to one month of service on Mr*** accountPlease be advised that Mr*** account remains active with three voice lines and one mobile internet line with a credit balance of $Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCRuben A*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution works for to me
Sincerely,
*** ***

June 16,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 9, 2017, regarding the above-referenced accountT-Mobile is pleased to report we have successfully resolved Ms***’s concerns to her satisfaction
T-Mobile strives to provide all our customers with a world class experience and we regret any inconveniences Ms*** may have encounteredT-Mobile appreciates the feedback Ms*** has provided as it allows us to take the necessary steps to improve future customer experiences
Please be advised that in T-Mobile’s Terms and Conditions, customers are advised that they are required to notify us of any disputed charges within days of T-Mobile providing notice of the chargesIf a customer does not report the dispute within that time frame, they waive their right to dispute the charge(s)Our records indicate that the Premium Handset Protection (“PHP”) feature was added to Ms***’s account on August 11, 2015; however, the first notice that T-Mobile received regarding a dispute of this feature and associated charges was on June 8, As this is beyond the dispute period, it is T-Mobile’s position that Ms*** remains responsible for all charges billed to the account
Nevertheless, in order to provide Ms*** with a truly Un-carrier experience, and due to her tenure and excellent history as a T-Mobile customer, we have agreed to make an exception to the above noted termOn June 14, 2017, a $credit was applied to Ms***’s account which is equivalent to months of the PHP chargeMs***’s account reflects a revised credit balance of $which will be applied to upcoming billing statements until it has been depleted
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Liana G*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have called T-Mobile back and I'm waiting for a returned callI would like to speak with T-Mobile and hopefully cancel my service after I switch my lines back to *** and without all the early termination fees and would just like to come out of this contract with no problemsI am just very disappointed in how I was told one thing at the store and hen I get my bill and it cost me moreIf I had known everything that I was going to be charged, I wouldn't have switched in the first place. Sincerely, *** ***

February 23,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 14, 2017, regarding the above-referenced account
We regret any concerns Ms*** has experienced regarding the billing of her T-Mobile accountAccording to our records, on December 7, 2016, Ms*** subscribed to the T-Mobile ONE rate plan which provides unlimited voice, messaging and high-speed data service, plus a variety of Un-carrier benefits starting at $per month for two lines and $per month for each additional lineThe estimated cost per month for all of the services described is $before applicable taxes, fees, and monthly promotional credit
Customers subscribed to T-Mobile ONE who enroll in AutoPay receive a $credit per line, per month, while they maintain enrollmentAutoPay automatically deducts funds from a customer's chosen payment method, i.e., bank account or credit card, approximately two days before the bill due date and applies them to the account as a paymentOur records confirm that, on December 28, 2016, Ms***’s account was enrolled in AutoPay
Additionally, from November 24, 2016, through December 21, 2016, customers were able to bring their own device and poto T-Mobile ONE or a qualifying Simple Choice Unlimited plan in order to receive a $bill credit for months per lineThis promotional offer was named the Magenta Port In offerPlease note that it can take up to two billing periods for the monthly credits to appear on the billing statementBased on our review of Ms***’s account she is receiving the monthly $bill credit per line of service under the Magenta Port In offer
Furthermore, we regret any concerns Ms*** has experienced regarding T-Mobile’s Fourth Line Free promotional offerFrom September 8, through December 6, 2016, customers with four or more lines subscribed to T-Mobile ONE would receive their fourth line freePlease note that Ms***’s above-referenced activation was completed outside of the eligibility timeframe for this offer thereby precluding Ms***’s participation in the offer
Our records confirm that, on January 16, 2017, upon speaking to Customer Care and pursuant to Ms***’s request, her account was removed from AutoPayAs such, at that time, Ms***’s account was removed from the monthly AutoPay discount program
Nevertheless, in an effort to amicably resolve the matter and upon speaking to Ms***, on February 21, 2017, T-Mobile agreed to provide Ms*** with the Fourth Line Free promotional offerPlease note that it may take up to two billing periods for the $monthly bill credit to be reflected on Ms***’s billing statementIn addition, at that time, T-Mobile applied a credit in the amount of $toward Ms***’s account for her past due balance of $and an additional $for the value of the AutoPay discount from the billing statement dated February 8, Furthermore, at that time, Ms*** enrolled in AutoPayPlease note that once the promotional credits begin to appear within the next two billing periods, that the amount Ms***’s monthly bill should reflect $before applicable taxes and feesMs***’s account remains active with a balance of $which consists of monthly access charges, applicable taxes, and fees from the billing statement dated February 8, 2017, and is due on February 28,
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s contact with our Customer CareWe regret any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Brandon M***
Executive Response

May 10, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 26, 2017, regarding the above-referenced account. T-Mobile records confirm that Mr*** has been designated as an authorized user by Ms*** T-Mobile regrets that the ***’s experienced concerns with our Friends and Family Lines On Us offer. The offer was valid for qualifying activations from November 18, through November 22, 2016. Please be advised that Ms***’s mobile numbers ending in *** and *** were activated on November 23, 2016, which makes those lines ineligible for the offer as they were not activated during the promotional period Nevertheless, As a gesture of goodwill, T-Mobile approved Ms***’s mobile numbers ending in *** and *** for our Friends and Family Lines On Us offer. Ms*** will receive monthly bill credits for the Add-A-Line (“AAL”) monthly recurring charges of $for each of those lines. The March and April AAL for each of Ms***’s mobile numbers ending in *** and *** were credited on March 6, 2017, April 18, and April 26, 2017. On May 10, 2017, additional credits in the amount of $were issued to the account for the previously billed monthly AAL charges that were not previously credited for the promotion. As of May 10, 2017, Ms***’s revised account balance totals $and payment was due on May 7, T-Mobile appreciates the ***’s business and we regret any inconvenience that they may have experienced. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Ally Y*** Executive Response

September 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 18, 2017, regarding the above-referenced account. We have made several attempts to contact Mr***, however have been unsuccessfulAs such T-Mobile will make every effort to address his concerns within this letter. T-Mobile regrets any inconvenience to Mr*** regarding the activation of the account and payment. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our retail location Individuals who choose to activate post-paid service with T-Mobile are required to provide their social security number and consent to a check of their personal credit. Similarly, any post-paid customers who wish to purchase new equipment and finance it through our Equipment Installment Program (“EIP”) are also required to consent to a check of their personal credit. Based on an individual’s personal credit history, as reported by the three major credit bureaus and perhaps with assistance from one of several secondary bureaus, a decision is made about the number of lines a new customer qualifies for or any required deposit per line of service. In addition, for any customer asking to use the EIP program to finance equipment, the credit check provides information about what T-Mobile can offer that individual for financing terms We have confirmed that the account was activated on August 17, with two voice lines and two DIGITs lines. On September 16, 2017, a payment in the amount of $was applied towards the account. Additionally, on this date, the account was canceled per Mr***’s request. Please be advised that associated charges have been credited as well. Furthermore, the payment of $was refunded on September 17, 2017. Please note that it may take up to three business days for the funds to reflect on Mr***’s credit card. We regret any inconvenience Mr*** may have experienced regarding this matter Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Carolina F* Executive Response

November 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated November 15, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience that Mr*** may have experienced with his T-Mobile accountIn reviewing the records for the above referenced account it appears that Mr*** incurred number service charges for calls initiated directly from his T-Mobile handsetIf a phone number is entered and the send key is pressed, the handset will place a call over the T-Mobile networkOn August 26, 2016, two calls were initiated directly from the mobile number ending in *** to the Directory Assistance service Please note that number services like provide information when customers dial the number from their deviceSome of these numbers charge a fee and others provide free community informationPlease note that calls placed to Directory Assistance are charged at a rate of $per call before applicable taxesOn September 8, 2016, T-Mobile generated a billing statement that included a charge in the amount of $for two calls to Directory AssistanceAlthough T-Mobile considers the charges to be valid and owed, as a courtesy to Mr*** on November 25, 2016, T-Mobile applied a credit to the account in the amount of $for the calls to Directory Assistance and all applicable taxesThe Family Allowances feature, available at a cost of $per month, enables customers to establish Parental Line Controls for all subscribers on a multiline accountThese controls allow the customer to manage limits such as usage of minutes and messages, numbers that can be called, numbers that the user can receive calls from, the time of day the handset can be used, as well as and premium services blockingFamily Allowances does not prevent overage on the account, will not restrict international calling and will not restrict third-party downloadsFor more information on how to add this feature, Mr*** may contact Customer Care or go online to www.T-Mobile.comT-Mobile regrets Mr***’s Apple iPhone 7, Traconcerns that he has experiencedFrom September 9, through September 14, 2016, T-Mobile began offering a phenomenal “iPhone Trade-Up” offer for new and existing postpaid customers who tratheir fully paid off iPhone or aboveCustomers that purchase a new iPhone 32GB on an Equipment Installment Plan (“EIP”) and tradtheir fully paid off iPhone from any carrier will receive monthly EIP bill credits to reduce the total cost of the new iPhone Please be advised that those that traan iPhone 6, Plus, 6S, or 6S Plus will receive the phone at no cost after a tracredit and monthly EIP bill credits; customers that trathe iPhone 5, 5C, 5S, or SE models will receive the phone at a final cost of $Should customers choose the Plus size model there is a cost increase of $It is important to note that should a customer choose a larger memory variant of the iPhone or iPhone Plus the cost will increase in increments of $with each memory variantAdditionally, the tradevice must be in good working order with no physical or liquid damage and have the “Find My iPhone”, feature disabledIf the above requirements are not met the customer will not qualify for the promotionPlease be advised that if a customer elects to cancel their account prior to the end of the 24-month EIP agreement the monthly credits will cease and the remaining amount will become due on the final billing statementIt is important to note that beginning on September 15, 2016, T-Mobile extended the original offer and customers that wanted to take advantage of this offer were then required to sign up for our new T-Mobile ONE rate plan, along with the original requirements listed aboveT-Mobile records indicate that on September 15, 2016, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone handsetEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installmentsBased on Mr***’s personal credit history at the time of purchase, he was not required to make a down payment; however, he agreed to pay for the taxes on the full retail priceMr*** then agreed to a series of monthly installments in the amount of $Please note that our records confirm that on November 4, 2016, T-Mobile received the Apple iPhone handset that Mr*** traded in at the time of his purchase of a new handset for use on the mobile number ending in ***Please be advised that our records indicate that Mr*** is currently subscribed to our now grandfathered Select Choice Family rate plan, and did not change his rate plan to our new T-Mobile ONE rate plan as requiredTherefore, he does not meet all of the requirements for the offer listed aboveHowever, it is important to note that Mr*** is eligible to add a new line to his existing grandfathered Select Choice Family rate plan and will not be required to change his rate plan to our new T-Mobile ONE rate plan in order to add a new line to his accountPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contacts with Customer CareIn an effort to amicably resolve this matter, on November 25, 2016, T-Mobile closed and credited the remaining EIP balance associated with the Apple iPhone handsetThus, allowing Mr*** to keep the handset at no further cost to himAdditionally, T-Mobile applied a credit to the account in the amount of $for the monthly EIP payment that Mr*** was billed forPlease note that the account currently remains open with a credit balance in the amount of $that will apply to the next month’s billing statementWe regret any inconvenience to Mr*** and appreciate his businessBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 1-877-290-ext***Very truly yours, T-MOBILE USA, INCTiffany C*** Executive Response

February 6, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No*** T-Mobile Account No***To Whom It May Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence February 4, 2018, regarding the above-referenced account. T-Mobile appreciates the opportunity to respond to Ms***’ concern.T-Mobile regrets any concerns Ms*** experienced regarding her handset exchange experience. As stated in our response dated February 1, 2018, Ms*** canceled her service on January 19, 2018, when she chose to port her mobile number ending in *** to another provider. Regrettably, when a number is canceled the handset associated with that mobile number is no longer eligible to participate in T-Mobile’s Handset Exchange Program. T-Mobile has offered Ms*** the option to port her mobile number back in or activate a new line of service in order to participate in T-Mobile’s Handset Exchange Program. However, Ms*** respectfully declined either option. Ms*** was made aware that her manufacturer’s warranty has expired; however, she has the option to contact LG’s Customer Care at 1-800-243-for further assistance to confirm if the device can be repaired. Should Ms*** contact LG she would need to agree to their terms are they are a separate company from T-Mobile. T-Mobile regrets any inconvenience this may have caused Ms***.Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Oscar T***Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is (mostly) satisfactory to meSincerely, *** ***