T-Mobile Usa Inc

June 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated May 25, 2016, regarding the above-referenced accountT-Mobile regrets any concerns Ms*** experienced with her T-Mobile account billingT-Mobile records confirm that on August 16, 2015, Ms*** activated her T-Mobile account with her mobile numbers ending in ***, ***, and ***As of August 16, 2015, Ms*** was subscribed to our Simple Choice North America 10GB rate plan for $per monthMs***’s mobile number ending in *** had an additional data feature for $10.00, which provided unlimited data with 4G speeds up to 20GBMs***’s mobile number ending in *** was a mobile broadband internet line, which was subscribed to our North America 1GB Match Your Phone Data rate plan for $per monthMs***’s monthly access charges were $before applicable taxesT-Mobile records indicate that on August 16, 2015, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two iPhone Plus handsets and an Alcatel One Touch Pixi tabletAccordingly, Ms*** was asked to make a down payment in the amount of $and agree to a series of monthly installments in the amount of $in totalOn December 13, 2015, Ms*** contacted T-Mobile to inquire about her final Early Termination Fee Reimbursement and her final EIP balance and was given informationOn December 15, 2015, Ms*** canceled her mobile numbers ending in *** and ***, when she transferred them to another service providerRegretfully we do not have records of a request to cancel her mobile broadband internet line ending in ***; as such it continued to accrue chargesOn February 28, 2016, Ms***’s mobile number ending in *** was suspended for non-paymentOur records further indicate that on April 8, 2016, Ms*** made payment for her final EIP balance of $1,and requested to cancel her mobile broadband line ending in ***Ms***’s final billing statement had not yet been produced as her mobile broadband mobile number had just been canceled and her EIPs were not closed until cancellation of her last mobile broadband mobile numberMs***’s account was canceled with a balance of $129.61, which consisted of her monthly access charges from December 17, through May 16, 2016, monthly EIPs, and applicable taxesOn May 23, 2016, Ms*** made her payment for her final balance of $It is T-Mobile’s position that the balance is validHowever, in an effort to amicably resolve this matter, on June 6, 2016, T-Mobile agreed to return Ms***’s last payment in the amount of $to her financial institutionPlease allow two to three business days for processingMs*** accepted this as a resolution to this matterAs of June 6, 2016, Ms***’s account remains canceled with a zero balanceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLigia M*** Executive Response

January 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 19, 2017, regarding the above-referenced accountT-Mobile regrets any inconvenience experienced by Mr*** regarding a promotional tablet offerT-Mobile records indicate on October 11, 2015, Mr*** elected to purchase a Samsung Galaxy Tab A tablet via our Equipment Installment PlanDuring this time, T-Mobile had an active promotional offer to purchase a Samsung Galaxy Tab A tablet and a qualifying Samsung Galaxy smartphone and receive a $Prepaid MasterCard which ended on October 13, Unfortunately, T-Mobile’s promotional offer to receive a Samsung Galaxy Tab A on us did not begin until October 14, As such, Mr*** did not qualify for our promotional offer to receive a promotional bill credit of $monthly towards the tablets monthly installment chargeAs Mr*** did not qualify for the Tablet On Us promotional offer, he was assessed the monthly installment charge as per the original Equipment Installment Plan agreementNevertheless in an effort to amicably resolve this matter, on November 18, 2016, Mr*** received a credit in the amount of $towards his active Equipment Installment Plan for his Samsung Galaxy Tab AIn a further effort to amicably resolve this matter, on January 18, 2017, T-Mobile applied a credit of $which was the remaining balance owed on the tabletAs such, Mr***’s Equipment Installment Plan for his Samsung Galaxy Tab A has been closed and now reflects a zero balanceWith T-Mobile’s credits applied on November 18, 2016, and January 18, 2017, T-Mobile has adjusted $towards Mr***’s Samsung Galaxy Tab A which honored the promotion for our Tablet On Us offerAs such, it is T-Mobile’s position that no further credits or compensation is owedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCMartin G*** Executive Response

February 17,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** Your File No*** T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 5, 2017, regarding the above-referenced accountT-Mobile is pleased to have resolved this matter to Mr*** satisfaction
T-Mobile regrets any inconvenience that Mr*** may have experienced regarding his billingFrom August 19, 2016, through August 31, 2016, new and existing postpaid customers were able to get a Samsung or LG tablet for free or get an iPad for half price when purchased on the Equipment Installment Plan (EIP) with a 6GB Mobile Internet rate planCustomers were advised to expect the promotional EIP bill credits within two bill cycles
T-Mobile records indicate that, on August 29, 2016, Mr*** qualified for and took advantage of our EIP offering with the purchase of two Samsung Tab E’s and one Samsung Tab AEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installments
Based on Mr*** personal credit history at the time of purchase, he was not required to make a down payment; however, he agreed to pay the taxes on the full retail priceMr*** then agreed to a series of monthly installments in the amount of $10.00, which would be credited automatically after two billing cyclesRegretfully, due to an administrative error, Mr*** above-referenced account did not get the monthly credit for these devices
Because T-Mobile wants to ensure that our customers are provided the best experience possible, on January 20, 2017, we removed all three Samsung devices and reimbursed Mr*** the monthly charges for a total credit of $Furthermore, on February 8, 2017, T-Mobile offered to reimburse Mr*** a total of $with no requirement of a receiptThis amount was for total taxes and tablet chargesAdditionally, on February 8, 2017, T-Mobile adjusted a total of $for being charged for the JUMP! feature that Mr*** never requested and had been charged since August of for each lineMr*** had a credit of $on his account at the time of this offer for a total refund in the amount of $Mr*** has agreed to and accepted a refund check in the amount of $
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris L*** Executive Response

Complaint: ***
Hello, I received notification that this compliant was closedI was told it takes 7-business days to receive the full refundI have only received partial refund at this time and this complaint needs to be reopened As to today I have only received: $118.99- refund to my checking account $85- in gift card (partial payment refund and NFS fee refund) I still have not received the other $refund Please reopen this! Thanks you *** ***

August 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of a letter dated August 24, 2016, from Mr*** regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that Mr*** has been designated as an authorized user of the accountWe are pleased to report that upon speaking with Mr*** he confirmed that his concerns have been resolved to his satisfactionT-Mobile regrets to hear of Mr***’s concerns with his recent visit to his local T-Mobile retail store when he discussed handset upgrade options and current promotionsOur records confirm that on June 16, 2016, Mr*** activated a new voice line with mobile number ending in ***T-Mobile records further confirm that at this time Mr*** purchased a new iPhone 6s Plus device with 16GB of memory and elected to finance it with our Equipment Installment Plan (“EIP”)Mr*** agreed to monthly installments in the amount of $Then, on June 20, 2016, when visiting his local T-Mobile retail store, Mr*** purchased an iPhone device with 16GB of memory and elected to finance it with our EIPMr*** agreed to monthly payments in the amount of $In reviewing Mr***’s concerns, our records confirm that the promotion he is referring to in his correspondence to your office is our Buy an iPhone, get an iPhone SE for free with new line activation promoFrom June 7, 2016, through June 23, 2016, postpaid customers who bought an Apple iPhone on an EIP could get a free Apple iPhone SE when they activated a new line of serviceIt is important to note that customers must have submitted a rebate on t-mobile.com/promotions using promo code JUNE16IPHONEBOGO within days of purchaseOnce their purchase was verified and deemed eligible for the promotion, customers would be sent a prepaid card in the amount of $400.00, which is equivalent to the full retail price of the iPhone SE with 16GB devicePlease note that the promotion did not offer a free iPhone as well as a $prepaid cardBased on the information mentioned above, it is T-Mobile’s position that as Mr*** did not meet the eligibility requirements, he is not eligible for the Buy an iPhone, get an iPhone SE for free with new line activation promoNonetheless, in an effort to amicably resolve this matter on August 25, 2016, when T-Mobile contacted Mr***, we offered to close the associated EIP balance for the iPhone device or to send Mr*** a prepaid refund card with a balance of $400.00, subject to him agreeing to continue to remit monthly payments for both the iPhone 16gb device and the iPhone 6s Plus 16GB deviceMr*** elected to have T-Mobile send him the $prepaid refund card and continue to make monthly payments towards his equipmentPlease allow seven to ten business days for the prepaid refund card to be deliveredT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCMaggie R*** Executive Response

May 3,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated April 22, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced with her T-Mobile promotionsMs*** is referring to our Bring Your Family and Friends Lines on Us promotion in her letter to your officeAs can be expected, there are several eligibility requirements for the above promotions; some of these requirements were met and others were not
Our records indicate that Ms*** is subscribed to our Simple Choice Family Unlimited Talk, Text, and Data with 4G speeds up to 6GB lines for $per month, which already includes a free lineThis means Ms*** would only be eligible for one additional free lineOur records further indicate that Ms*** is receiving her Bring Your Family and Friends promotional credit of $for her mobile number ending in ***Regretfully, Ms*** did not receive a promotional credit for her second newly activated mobile broadband number ending in ***Upon speaking with Ms***, she understands that she will only receive a one free line promotional credit
On November 23, 2016, Ms*** purchased a Samsung Tab E for her mobile number ending in *** on an Equipment Installment Plan (“EIP”)Ms*** was participating in our November Samsung Tablet On Us promotion and receiving a monthly promotional credit of $per monthHowever, as of March 13, 2017, Ms*** canceled her mobile internet mobile number ending in ***, which will now disqualify her in receiving her monthly promotional creditThis is because the November Samsung Tablet On Us promotion requires Ms*** to have an active mobile internet mobile number with a minimum 6GB of 4G speeds dataWe regret if Ms*** was provided with misinformation regarding our promotion
In an effort to amicably resolve this matter, on May 2, 2017, T-Mobile closed out Ms***’s Samsung Tab E’s remaining EIP balance in the amount of $In addition, T-Mobile applied a courtesy credit of $to her account balance and a credit of $for her non-return fee on a signal boosterMs*** accepted this as a resolutionAs of May 2, 2017, Ms***’s account balance is $219.62, which consists of her monthly recurring chargesT-Mobile regrets any inconvenience to Ms*** regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ligia M***
Executive Response

January 27,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No*** T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated January 23, 2017, regarding the above-referenced accountT-Mobile is pleased to inform you that we spoke with Ms*** and she confirmed that her concerns have been resolved to her satisfaction
T-Mobile regrets any concerns Ms*** experienced with her equipmentT-Mobile records reflect that Ms*** purchased a Samsung Galaxy Shandset on March 17, By purchasing the Galaxy device, Ms*** received a one-year Limited Warranty provided by the manufacturer of their deviceDuring the Limited Warranty period, Ms*** is eligible to receive an advanced replacement of her Galaxy device via T-Mobile’s Handset Exchange ProgramAlternatively, Ms*** can replace her device through a post-exchange program by contacting the manufacturer, Samsung, directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageT-Mobile records reflect that Ms*** participated in the Limited Warranty Exchange process on December 29, 2016, January 5, 2017, and January 11,
We regret that Ms*** continues to experience issues with her Galaxy deviceCurrently, Ms*** is eligible to receive the same device through our Handset Exchange ProgramNevertheless, in an effort to amicably resolve this issue, T-Mobile has agreed to replace Ms*** Galaxy device with a new iPhone As such, on January 25, 2017, a new iPhone 32GB Rose Gold device was ordered through our Handset Upgrade Program and mailed to Ms*** at her billing addressMs*** account will be billed $for the iPhone Once Ms*** receives the iPhone she must return the non-working Galaxy Sback to my attention at the address belowThe Samsung Galaxy Smust be received no later than February 15, 2017, and must be returned with all original accessories, in good condition, without physical or liquid damageOnce the Samsung Galaxy Sis received, T-Mobile will waive the charges for the iPhone As an additional courtesy, T-Mobile applied a $credit to Ms*** account for the screen protector she purchased for her Galaxy S
T-Mobile USA, Inc
Attn: Ligia M***
c/o Executive Response
P.OBox
Albuquerque, NM
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** *
Very truly yours,
T-MOBILE USA, INC
Ligia M***
Executive Response

December 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 3, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience Ms*** may have experienced regarding her refundAs detailed in our letter dated November 28, 2016, T-Mobile agreed to honor our Carrier Freedom promotion for Ms***As such, T-Mobile issued a refund in the amount of $in the form of a prepaid debit cardT-Mobile records confirm the refund processed successfully, and was mailed to the billing address associated with Ms***’s accountPlease note, T-Mobile records also confirm the address was verified with Ms*** prior to processing the refundFurthermore, Ms***’s billing cycle runs from the 3rd of one month through the 2nd of the following monthAs such, Ms***’s monthly statement was produced shortly after December 2, Regretfully, due to the timing and processing of the refund, Ms***’s billing statement dated December 2, 2016, reflected a balance $This balance has been adjusted to reflect the refund, and will be detailed on Ms***’s final statement which will be mailed shortly after January 2, As of the date of this correspondence, Ms***’s account remains cancelled reflects a zero balanceT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCRonnie A*** Executive Response

June 12,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 30, 2017, regarding the above-referenced accountT-Mobile is pleased to inform you that upon speaking with Mr***, he confirmed that his concern has been resolved to his satisfaction
T-Mobile regrets any inconvenience Mr*** may have experienced in regard to the above referenced accountPlease be advised that on October 27, 2015, Mr*** purchased an iPhone Plus at the total price of $on a JUMP! On Demand lease agreementAt the time of signing, he was not required to remit a capital cost reduction payment; however, he agreed to a series of 18-monthly installment payments in the amount of $Upon the completion of the lease agreement, Mr*** could return the handset or purchase it for the purchase option price of $
It is important to note that Mr***’ account was bill current, meaning that payment for services were paid in advanceT-Mobile records confirm that Mr***’ billing cycle ran from the 2nd of one month to the 1st of the following month and was due on the 22nd after the bill cycle closedMr***’ billing statement dated December 2, 2016, reflected a total balance due in the amount of $for monthly access charges, applicable taxes and fees for services from December 2, 2016, through January 1, 2017, which was due in full by December 22,
Regrettably, on December 9, 2016, Mr*** cancelled his accountPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Mr*** was billed through January 1, It is important to note that on December 20, 2016, Mr*** remitted a payment in the amount of $120.29, which left the account with a zero balance
T-Mobile records confirm that Mr***’ billing statement dated January 2, 2017, reflected a total balance due in the amount of $which consisted of JUMP! On Demand charges, applicable taxes and feesT-Mobile records reflect the iPhone Plus handset was used up until December 8, 2016, and Mr*** confirmed he is still in possession of said handset
Unfortunately, on January 16, 2017, T-Mobile received a notification from Mr***’s financial institution that the $payment remitted on December 20, 2016, had been returned unpaid to T-MobileAs such, Mr*** was assessed a $returned payment fee and the charges for returned payment in the amount of $were added to the billing statement dated February 2,
Mr***’ billing statement dated February 2, 2017, reflected a total balance due in the amount of $which consisted of a $past due balance, the retuned payment, and returned payment fee, which was due in full by February 22,
As the account remained in a delinquent status and T-Mobile’s internal collection efforts were unsuccessful, on March 24, 2017, Mr***’ account was referred to a third-party collection agencyPlease note that when an account is referred to an outside collection agency, it may be assessed a one-time collection feeAccordingly, Mr*** was assessed a one-time collection fee in the amount of $26.72, resulting in an updated balance in the mount of $
Mr***’ account was referred to multiple third party collection agencies, and his account currently resides with Convergent Outsourcing, which can be reached at 855-871-Please be advised that although T-Mobile does not report information directly to any of the credit bureaus, the third party collection agencies to which accounts are assigned mayThe account may be reported to the credit bureau while a balance remains outstanding
On June 5, 2017, in an effort to amicably resolve this matter and as a gesture of goodwill, T-Mobile applied an account credit in the amount of $and the collection fee of $was also removed by the third-party collection agency, which resulted in a remaining balance of $It is important to note, that negative reporting will not be removed as a result of these adjustments
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’ recent contact with our Customer CareT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Carlos T***
Executive Response

Complaint: ***
I am rejecting this response because: Yes, I fully understand that I was responsible for the JOD contracts. The failure on Tmobile was that the first CSR said my remaining balance was $245, so I turned the phones over to Tmobile. I could have very well went to *** with the phones and had no bill, but since the CSR said $I said no problem. A second CSR told me my bill would only be $after speaking with her at Tmobile, so these are Tmobile CSRs telling me the balance. Whether its software is not correct or CSRs giving wrong information, that is the problem. Provide me with accurate information that way I can make an informed decision. Yes, I understand my responsibility but Tmobile has zero responsibility in the information that they provide to the customer? A third CSR even said my balance was $345, so who do I believe? ALL TMOBILE CSRs
Sincerely,
*** ***

Hi, My name is *** and I had previously submitted a complain about T-mobileThey have since rectified the problem

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***-***

Complaint: ***
I am rejecting this response because:
I am in the process of communicating with the CEO of the company via *** There have been more issues with the billing and have submitted an email from to the CEO directlyI am awaiting a responseThe response from Tmobile is inaccurate as there are several things missedI advise them to review the calls

December 13, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To
Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of a letter dated November 29, from *** ***-*** regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that she has designated *** ***-*** as an authorized user of the accountT-Mobile is sorry to have lost Ms***-*** as part of the Un-Carrier family and we regret and concerns she may have with her final bill from T-MobileT-Mobile appreciates the opportunity to address her concerns and find Ms***-*** a resolutionT-Mobile records indicate that Ms***-*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Alcatel One Touch Handset, Kyoreca Wave handset, Samsung Galaxy Note handset and a ZTE 4G LTE hotspot deviceEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsPlease be advised that if a customer has an open Equipment Installment Plan (“EIP”) and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementThis information is disclosed within the EIP agreement provided at the time of purchaseT-Mobile records confirm that on August 20, 2016, Ms***-*** ported out four of her mobile numbers cancelling these lines of service but leaving mobile number ending in still active which was for the ZTE 4G LTE hotspot deviceIt is important to note that since one line was still active, the EIP did not accelerate and still continued to be charged monthlyT-Mobile has no records supporting that mobile number ending in was requested to be cancelledPlease be advised that T-Mobile was contacted by Ms***-*** on November 2, to cancel the remaining line of service and cancellation was set to take place at the end of the billing cycle on November 9, At this time it can take hours for all EIP equipment to bill out in which all final charges for equipment posted in pending charges on November 10, in the amount of $In order to amicably resolve the matter on December 1, 2016, T-Mobile contacted Ms***-*** and advised that her billing cycle ran from the 10th of one month to the 9th of the next monthSince the final charges for the equipment posted on November 10, 2016, she should expect the next billing dated December 9, to include all charges for the equipment in the amount of $Additionally, T-Mobile applied a credit to Ms***-***’s account in the amount of $to cover service charges for the active mobile number ending in Ms***-*** was advised that moving forward she would only be responsible for the equipment charges in the amount of $which would bill out at the end of her billing cycle dated December 9, She accepted this as resolution to her concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJimmie P*** Executive Response

April 11,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated April 2, regarding the above-referenced account
T-Mobile regrets any difficulties Mr*** experienced acquiring a Mobile Device Unlock for his T-Mobile device that was purchased on EbayT-Mobile confirmed with Mr*** on April 5, his concerns were resolved as the phone has been unlockedT-Mobile regrets any difficulties to Mr*** regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Amor M***
Executive Response

March 5,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
Station Drive, Ste
DuPont, WA
Re: Alexis B*** Your File No*** T-Mobile Account No9***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated February 20, 2018, regarding the above-referenced account
T-Mobile regrets any concerns MsB*** may have encountered with her T-Mobile accountPlease be advised, T-Mobile takes account security very seriously and in response to the growing industry-wide threat of phone number porting scams, T-Mobile has created additional account security options which are being proactively offered to our customers, in an effort to protect themCustomers are encouraged via SMS to take additional steps to protect their accounts, and are directed to our website at https://www.t-mobile.com/customers/secure for additional information regarding this matter
On February 23, 2018, T-Mobile spoke with MsB*** and assured her that we have not been breachedOn that day, we explained that her account is secure and explained adding a port out block to her account is free of chargeAdditionally, MsB*** was advised any customer affected by any unauthorized access to their account would be notified of such activity by our Privacy Team, as required by lawLastly, T-Mobile suggested that MsB*** add a port out block to her mobile numbers to ensure her account remains secured however, she declined
Regretfully, MsB*** also declined discussing any concerns she has experienced with receiving anonymous calls and utilizing her handsetShould MsB*** wish to discuss or troubleshoot her services, she may contact our Customer Care team at 1-800-937-T-Mobile regrets any inconvenience to MsB***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext888-
Very truly yours,
T-MOBILE USA, INC
Vanessa Q***
Executive Response

April 28,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated April 18, 2017, regarding the above-referenced file number
T-Mobile strives to provide the best handsets and service experience to our customersWe regret any concerns experienced by Mr*** regarding his stolen T-Mobile device
Please be advised that we have made several attempts to contact Mr***, which have proven unsuccessfulAdditionally, with the information provided in Mr***’ correspondence to your office, we could not locate a T-Mobile account associated to him and as such, we were unable to complete our investigationT-Mobile would like the opportunity to resolve this matter amicably with Mr*** therefore we ask that he provide us with a valid nine digit T-Mobile account number or a valid ten digit mobile number so that an account may be located and researched
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Aika A***
Executive Response

April 24,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 18, 2017, regarding the above-referenced account
We regret to hear of Ms***’s continued concerns regarding her accountAs previously mentioned, T-Mobile records confirm that on January 4, 2017, Ms*** was mailed a refund debit card to the address on file with the amount of $200.00, to honor the Magenta port in offerHowever, after further research T-Mobile was not able to substantiate that the debit card was usedTherefore, on April 19, 2017, T-Mobile mailed Ms*** a replacement refund debit card in the amount of $Ms*** should expect to receive the refund card within ten business daysMs*** may contact Citibank at 1-800-522-should she wish to review the status of the refund debit card
In addition, Ms*** is receiving the expected monthly bill credits for her Samsung Galaxy Onthat was offered for the Winter Smartphone OfferTherefore, it is T-Mobile’s position that Ms*** is receiving the Winter Smartphone Offer as reflected on page four from her most recent billing statement
Regarding the Carrier Freedom promotion, in early 2014, T-Mobile announced Contract Freedom for consumers looking to switch from any U.Scarrier to T-MobileIn March 2015, we went a step further and added reimbursement of equipment financing charges, up to $per device, to our original offerPlease note that there are multiple requirements to be met in order to qualify for the Carrier Freedom reimbursement offerIn order to qualify for the reimbursement, customers must submit a reimbursement form along with a copy of the final billing statement, which reflects the early termination fees or equipment charges assessed from their prior carrier, to T-Mobile at www.switch2t-mobile.com
T-Mobile records indicate that Ms***’s submission did not reflect early termination fees or equipment charges for one or all lines submitted from her previous carrierTherefore, T-Mobile was unable to substantiate Ms***’s reimbursement and her Carrier Freedom submission was not approvedT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours,
T-MOBILE USA, INC
Mercedes V***
Executive Response

January 26, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated January 17, 2017, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, however our attempts have been unsuccessfulAs such, we will make every effort to address and resolve Ms***’s concerns within this letterT-Mobile regrets any concerns Ms*** may have experienced with her recent handset purchaseWe further regret any inconvenience MsEskey may have experienced when discussing her account events with our Customer Care and Sales representativesWe make every effort to provide complete and accurate information to our customers with every interactionT-Mobile records indicate that on August 28, 2016, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of three Samsung OnhandsetsEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installmentsAdditionally Ms*** purchased another Samsung Onhandset on September 17, using EIPFurthermore, as Ms*** mentions in her correspondence, from September 5, 2016, through September 6, 2016, customers could get a $one-time bill credit for every voice line they brought to T-MobileAs Ms*** did not activate her mobile lines during the timeframe she did not qualify for the $per line bill creditNevertheless, in an effort to amicable resolve this matter T-Mobile has placed a bill credit on Ms***’s account in the amount of $leaving a revised credit balance of Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJames H*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mewith one exception - the executive response representative MsT*** did agree to also send an email detailing the fix and removal of the issue from my credit report. She has not followed through with this last part of my request. As I am in the process of applying for a mortgage at the present, TMobile's error may affect my credit score until the issue is removed. I need written documentation from them in the form of an email, detailing their error and resolution to submit to my lenders with the credit report. Thank you for your help!Sincerely, *** ***