T-Mobile Usa Inc

Tell us why here... March 20, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No*** T-Mobile Account No***To Whom It May
Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 8, 2018, regarding the above-referenced account. T-Mobile regrets any concerns Ms*** may have experienced regarding cancellation of service and billing. T-Mobile records reflect that Ms*** activated a voice line ending in on March 23, 2015, and a mobile internet line ending in on April 11, 2015. On October 4, 2017, Ms*** contacted Customer Care to request cancellation of her services for the lines ending in and 6557. At that time, T-Mobile cancelled the voice line ending in 1399; however, due to an administrative error, the mobile internet line ending in was not cancelled and continued to bill monthly.On February 23, 2018, Ms*** contacted T-Mobile to report that her mobile internet line ending in was still active. At that time, T-Mobile cancelled the mobile internet line ending in pursuant to Ms***’s request.Upon contacting Ms*** on March 17, 2018, T-Mobile advised that we have applied a credit in the amount of $to her T-Mobile account, updating the balance to zero. T-Mobile has confirmed that Ms***’s account is cancelled, and it is important to note that the account balance has not been referred to any third-party collection agencies at this point in time. Please be advised that T-Mobile is in conversation with Ms*** regarding this matter to reach an amicable resolution. T-Mobile regrets any inconvenience to Ms***.Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Anthony M***Executive Response

Complaint: ***I am rejecting this response because:
I HAVE NOT RECEIVED THE PAYMENT, THEY SAID IT TAKES 7-BUSINESS DAYS
AS SOON I RECEIVE MY FUNDS, I WILL ACCEPT THEIR OFFER.Sincerely,*** ***

January 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated January 17, 2016, regarding the above-referenced accountT-Mobile is delighted that Ms*** chose T-Mobile to be her wireless service provider and we welcome her to the Un-Carrier familyWe regret hearing of the inconveniences Ms*** experienced when requesting to complete a pofor one of her mobile numbers with her previous service providerT-Mobile records confirm that Ms*** activated her T-Mobile account on November 3, 2015, with mobile numbers ending in ***, *** and ***Upon review of Ms***’ concerns, T-Mobile records further confirm that the mobile number she was trying to port in was mobile number ending in ***, and was to replace her mobile number ending in ***On December 8, 2015, records indicate that Ms*** added an additional line of service ending in ***Please be advised that T-Mobile follows the Federal Communication Commission (‘FCC”) regulations and guidelines for all porequestsAs outlined by the FCC, in order to initiate the process customers must keep their service active with their existing company before initiating new service with another company, customer must contact the new company to start the process of porting in their number and provide the new company with their 10-digit phone number and any additional information required, which may include their customer account number and passcode, along with their five-digit zip codeT-Mobile records indicate that Ms*** contacted us on November 10, 2015, and requested to port in mobile number ending in ***Regretfully, the information provided to complete the podid not match what Ms***’ previous service provider had on record and subsequently, the request was deniedT-Mobile made attempts to contact Ms*** to advise her of the postatus on November 10, 2015, November 11, 2015, November 12, 2015, and November 13, 2015, to no avail
Please be advised that a new porequest was initiated on January 11, 2016, which regretfully failed due to the reasons mentioned aboveThen on January 13, 2016, a new request to pomobile number ending in *** was initiated and completed successfully on January 13, T-Mobile records can confirm that mobile number ending in *** replaced mobile number ending in ***On January 13, 2016, T-Mobile contacted Ms*** to discuss her concernsPursuant to her request, T-Mobile canceled mobile number ending in *** and a $bill credit for the service charges billed to mobile number ending in ***In addition, T-Mobile issued a onetime courtesy credit in the amount of $155.05, equivalent to one month of free serviceMs***’ account remains active with mobile numbers ending in ***, ***, ***, and ***We are pleased to let your office know that Ms*** accepted T-Mobile’s offer as resolution to her concernsT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCMaggie R*** Executive Response

January 23, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile account Holder: *** *** *** *** Your File No*** T-Mobile Account No*** To Whom It
May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 17, 2017, regarding the above-referenced accountT-Mobile records indicate the account holder of record is the business *** *** *** *** and that Mr*** *** has been designated as an authorized user of the accountWe are pleased to report that we have resolved Mr*** concerns to his satisfactionT-Mobile regrets any concerns Mr*** experienced regarding our LG G Pad tablet promotional offerPlease be advised that from May 2, 2016, through May 31, 2016, T-Mobile ran a promotion that customers would receive a free LG G Pad tablet after reimbursement via a prepaid cardCustomer like Mr*** were required to activate of a Mobile Internet line with a monthly cost of $or higher and purchase the tablet with our Equipment Installment Plan (“EIP”) offeringThe tablet has a cost of $239.76, as Mr*** made a down payment in the amount of $at the time of purchase he was billed monthly installments in the amount of $per month for monthsPlease note as long as the $minimum Mobile Internet line remained active customers like Mr*** were able to submit their rebate request at t-mobile.com/promotions using the promo code LGTABwithin 30-days of purchasing the tablet to receive prepaid card in the amount of $T-Mobile records indicate that Mr*** did not submit any rebate request and as such, a prepaid card was not sentOn January 19, 2017, T-Mobile spoke to Mr*** and advised of the aboveAs a gesture of goodwill, T-Mobile canceled the Mobile Internet line ending in *** to avoid the $monthly access charge and issued a $credit to Mr*** accountAs such Mr*** account currently reflects a credit balance in the amount of $Furthermore, T-Mobile will allow Mr*** to return the LG G Pad tablet to my attentionThe device must be in good working condition and have no physical or water damageUpon receipt of the tablet with accessories, T-Mobile will apply a credit in the amount of $toward Mr*** accountT-Mobile regrets any inconvenience this may have caused Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCRobert R*** Executive Response

May 18,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 5, 2017, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulTherefore, we will make every effort to address Mr***’s concerns within this response
T-Mobile regrets any inconvenience Ms*** may have experienced in regard to returning the Samsung Galaxy Tab E tabletOn November 19, 2016, T-Mobile records indicate Ms*** purchased a Samsung Galaxy Tab E tablet at the purchase price of $plus applicable taxes during our November Samsung Tablet On Us promotionFrom November 11, 2016, through November 20, 2016, eligible customers who purchase a Samsung Tab E or Tab A on a 6GB or higher Mobile Internet (“MI”) plan including T-Mobile ONE can receive the tablet for free via promotional bill creditsAt the time of signing, Ms*** was not required to remit a down payment; however, she agreed to 24-monthly installment payments of $
Additionally, Ms*** added a MI line with mobile number ending in *** for $per month on November 19, 2016, which includes 6GB of data and a $discount for having an active voice line ending in which ends in ***
On December 1, 2016, T-Mobile records indicate the MI line ending in *** was cancelledThe Samsung Galaxy Tab E tablet was returned as of May 4, T-Mobile records indicate that from November 30, 2016, through May 4, 2017, Ms***’s above-referenced account has received multiple credits in various amounts for a total of $In addition, upon returning the Samsung Galaxy Tab E, T-Mobile applied an account credit of $to reflect a balance of zero for the Samsung Galaxy Tab E tabletT-Mobile records confirm Ms*** has been refunded for the amounts paid towards the device and the line ending in ***
As a gesture of goodwill to Ms***, T-Mobile applied an account credit in the amount of $on May 17, 2017, which has left the account with a remaining balance of $which is due on May 19,
Please be assured that T-Mobile strives to provide world-class service to all of our customers on every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer CareT-Mobile regrets any inconvenience this may have caused Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Carlos T***
Executive Response

July 1, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt
of your correspondence dated June 18, 2016, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved this matter to Ms***’ satisfactionWe regret any concerns that Ms*** may have experienced during her visit to our retail locationIn Ms***’ letter to your office she indicated that she should not have been charged for any accessories on her T-Mobile accountUpon review T-Mobile records indicate that on December 13, 2014, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an iPhone handset, an iPhone data cable, an iPhone Impact Shield protective glass and finally an Otter Box protective caseEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsWhile we do regret any concerns, we have no record to indicate that these items on EIP were offered freeIt is important to note that when the EIP agreement was signed, all items were listed with a breakdown of pricing and monthly installmentsAdditionally T-Mobile provides a day dispute period in which customers can dispute any discrepancies and we have no record of Ms*** contacting us during this timeIn regards to Ms*** concerns about being billed for a handset that she has been returnedUpon speaking with Ms*** on June 29, 2016, she confirmed that the above mentioned handset was removed from her bill as it was returned on May 10, We have confirmed that Ms*** is no longer being billed for the returned handsetFurther, in an effort to amicable resolve this matter, T-Mobile has removed the above mentioned accessories from Ms*** account, and applied a credit to Ms***’ account in the amount of $for the payments made toward the accessories in questionAs such this left a revised balance on Ms***’ account of $which was due on June 27, We recommend that Ms***’ contact Customer Care to set up payment options to avoid any interruption of serviceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCJames H*** Executive Response

April 20,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 7, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that he has designated *** *** as an authorized user of the account
T-Mobile regrets any inconvenience that Ms***’ has encountered in regards to her handset and servicePlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letter
As of the time of Ms*** purchase of a new handset for use on the mobile number ending in *** T-Mobile provided a day return period which allowed Ms*** to use the equipment to see if it meets her needsIf the equipment was not acceptable, it could have been returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable Equipment Installment Plan (EIP) entered into at the time of the original purchasePlease be advised that customers returning equipment may be assessed a restocking fee at the time the return is processedThis fee is disclosed in both our Terms and Conditions and detailed in our Return Policy, which is displayed in our retail locations as well as online at T-Mobile.comIt is important to note that if the handset is being exchanged for the same model of handset due to a defect in the device no restocking fee will be charged within the return period
In Ms***’ letter to your office, she indicates that she is not able to use service with her handset in or around her workWe regret any coverage issues Ms***’ has experiencedUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors and conditions that may interfere with actual service, quality, and availability
Furthermore, T-Mobile records indicate that on April 6, 2017, the One Plus promotional feature was added to mobile numbers ending in and *** at no additional cost as the feature is included within Ms***’s rate planShould Ms*** have continued concerns with either her service or handset she may contact me at the number below for further assistanceT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Abigail ***-R***
Executive Response

April 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated April 18, 2016, regarding the above-referenced accountT-Mobile is happy to report we have resolved this matter to Mr***’s satisfactionT-Mobile sincerely regrets any inconvenience Mr*** has experienced with his T-Mobile accountPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our retail locationT-Mobile records confirm that Mr*** activated T-Mobile service on March 13, 2016, at which time qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of the following accessories: A $LG MInc Dual Pro, a $LG MPG RoExtreme Impact, and a $LG MInc Dual Pro BlackMr*** was not required to remit a down payment for the above equipment but did agree to monthly installments of $1.24, $0.84, and $respectivelyIt is also important to note that Mr*** was required to pay $for a SIM Starter Kit in store at the time of activationPlease note T-Mobile has reviewed the documentation agreed to by Mr*** in store on the date of activation and has confirmed he accepted the above termsT-Mobile has no records indicating that Mr*** was promised he would be credited for a SIM card or a screen protectorIn regards to Mr***’s concerns about his corporate discount, T-Mobile offers corporate discounts to individuals who are active employee’s at large businesses that are included in our corporate agreement listThis Discount Program is referred to as a The T-Mobile Advantage ProgramThis is a grandfathered program that allows individual customers to receive benefits based on their affiliation with their employer or university by migrating their accounts to a corporate collectiveCustomers are required to recertify their employment on an annual basis to maintain their monthly discountAs of April 1, 2014, the Advantage Program changed and the current Advantage Program removed the monthly discount and offers new customers a $Reward Card for each new device or tablet that is purchasedThe $onetime credit offer is available with the grandfathered Advantage Program based on the individual discount offeredPlease note that on April 17, 2016, Mr*** was enrolled in the Advantage Program due to his affiliation with ExperianHowever, as stated above the Advantage Program no longer offer monthly discounts on serviceNevertheless, in an effort to amicably resolve this matter for Mr***, on March 21, 2016, T-Mobile applied a credit in the amount of $directly to the account for a screen protector charge and the SIM card that was chargedIn addition, on April 21, 2016, T-Mobile removed the remaining EIP balance of $for the LG MPG RoExtreme ImpactMr***’s account currently reflects a remaining balance of $due on May 6, Lastly, T-Mobile has applied the legacy Experian 10% monthly discount to Mr***’s accountMoving forward Mr*** will begin to receive 10% off his monthly service charges as long as he maintains a qualifying rate planUpon speaking with Mr*** he accepted this as full resolution to his issueBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCZachary S*** Executive Response

November 5, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Prepaid No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated October 30, 2015, regarding the above-referenced prepaid accountPlease be advised that T-Mobile has made several attempts to contact Mr***, however our attempts have been unsuccessfulTherefore, T- Mobile will attempt to address Mr***’s concerns via this letter to your officeT-Mobile regrets any concerns Mr*** experienced regarding an offered $rebate, with his June 18, 2015, ** *** handset upgrade purchasedT-Mobile confirms that Mr***’s upgrade date and selected prepaid rate plan was eligible for a $rebate offerT-Mobile records do not reflect a rebate submission with Mr***’s mobile number ending in ***The rebate offer expired effective August 31, In an effort to resolve this matter amicably, T-Mobile has applied an account credit of $50.00, in lieu of the rebate offerMr***’s prepaid account reflects a $credit balanceT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCPancho Q* Executive Response

February 9,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 7, 2017, regarding the above-referenced accountT-Mobile is pleased to inform you that we spoke with Ms*** and she confirmed that her concerns have been resolved to her satisfaction
T-Mobile regrets any concerns Ms*** experienced with ordering new equipmentT-Mobile records confirm that on January 13, 2017, Ms*** purchased an iPhone 32GB Rose Gold kit for her number ending in ***Ms*** elected to finance the equipment through the Equipment Installment Program (“EIP”) wherein she paid a down payment and taxes totaling $and agreed to pay for the remaining cost of the equipment totaling $in monthly installments of $Further records confirm that the above iPhone was shipped on January 13, 2017, via UPS tracking number ***Unfortunately, Ms*** did not receive the iPhone and the tracking number was not updated beyond showing “in transit”
As Ms*** states in her correspondence, on January 30, 2017, a new order was placed for another iPhone 32GB Rose Gold kitHowever, the order was cancelled as Ms*** did not agree to the EIP electronic agreementIn an effort to amicably resolve this issue, T-Mobile ended the EIP loan on Ms***’s account for the iPhone which was mailed on January 13, 2017, and waived the remaining balanceThe IMEI number for the missing iPhone has been blocked so that it cannot be utilized on our networkMs***’s initial payment of $was refunded back to her credit card and she can expect to see the refund in two to three business days
Pursuant to Ms***’s request, on February 8, 2017, a new order was placed for an iPhone 32GB Rose Gold for her number ending in ***Ms*** again elected to finance the new device through EIPAs a courtesy to Ms***, T-Mobile waived the initial down payment requirement of $Ms*** agreed to pay for the remaining cost of the device totaling $in monthly installments of $Ms*** can expect delivery of the new iPhone today via UPS tracking number ***T-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Brian W*** Executive Response

July 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated July 23, 2016, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved this matter to Ms*** ***’s satisfactionT-Mobile regrets any equipment concerns Ms*** *** has experiencedOur records reflect that Ms*** *** purchased an iPhone 6S Plus on February 10, By purchasing T-Mobile equipment, Ms*** *** receives a one-year Limited Warranty provided by the manufacturer of her deviceDuring the Limited Warranty period, Ms*** *** is eligible to receive an advanced replacement of her device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent mo***, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageIf the Limited Warranty period has expired or upon return of the non-working handset T-Mobile determines that the handset is out-of-warranty, an exchange/repair fee, plus tax, will be charged to the accountWith regard to Ms*** ***’s handset, upon receipt we examined it and it was found to have sustained physical damage which is not covered under the warrantyAlthough we troubleshoot the handsets prior to performing a handset exchange pursuant to the above policy, this is not the final examUpon receipt of the non-working handset, we have trained technicians who dismantle and examine the handsetsA warning of the possibility of an out-of-warranty fee was read to and agreed to by Ms*** *** at the time of the exchangeBased on the above information it is T-Mobile’s position that the out-of-warranty fee was validly assessedIn an effort to amicably resolve this matter, T-Mobile adjusted the out-of-warranty fee as well as the remaining balance on Ms*** ***’s account for a total adjustment of $1,Ms*** ***’s account currently has a zero balanceMs*** *** has accepted this as resolution in fullBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJames H*** Executive Response

May 18,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** * ***
T-Mobile Account Holder: *** *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 5, 2017, regarding the above-referenced accountPlease be advised that we have made attempts to contact Mr***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Mr***’s concerns within this letter
T-Mobile regrets any concerns Mr*** experienced while attempting to remedy this situationT-Mobile records confirm that on June 28, 2016, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two new Samsung Galaxy SEdge devices on mobile numbers ending in *** and ***At the time of purchase, Mr*** was not asked to remit a down payment however agreed to remit payment for the taxes on the full retail price of the devices and agree to a series of 24-monthly installments of $per device
From June 24, 2016, through June 28, 2016, T-Mobile had an amazing promotion for new and existing customers, who purchase a Samsung smartphone on EIP and add a line of service are eligible to obtain a second Samsung smartphone (on EIP or at full retail price) of equal or lesser value for free via rebateBased on eligibility requirements, the line of service submitting for the rebate must remain active for three months following the date of purchase, as well as submit a rebate using the promotional code online within days of purchasing the second smartphoneT-Mobile records indicate that the line ending in *** was cancelled on September 23, 2016, and that no submission was performed for the rebate, thus making the account ineligible for the promotion
However, in an effort to amicably resolve the matter, T-Mobile offers to honor the terms of the promotion by applying a one-time credit in the amount of $479.99, for the full retail price of one Samsung Galaxy SEdgeT-Mobile will leave this offer open for days from the date of this letter for Mr*** to consider, and he may reach out to me directly to accept the offer via phone at my contact information listed below, or via email at ***@t-mobile.comT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Adrianne F* Executive Response

October 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** A*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 10, 2016, regarding the above-referenced accountT-Mobile is pleased to inform you that we spoke with Ms*** and she confirmed that her concerns have been resolved to her satisfactionT-Mobile regrets any continued concerns Ms*** experienced with her accountIt is important to note that Ms***’s account is billed in advance and her billing cycle runs from the 14th of the month to the 13th of the following month, with payment due on the 6th of the month thereafterT-Mobile records confirm that on September 14, 2016, Ms***’s billing statement was provided showing an outstanding balance of $710.46, which included a past due balance of $305.23, from her August 14, 2016, billing statement, for services from August 14, 2016, through September 13, 2016, and current charges of $405.23, for services from September 14, 2016, through October 13, Additional records confirm that on September 22, 2016, Ms*** remitted payment toward her account in the amount of $152.61, and again on September 23, 2016, she remitted payment in the amount of $These payments reduced Ms***’s outstanding balance to $On September 23, 2016, a temporary adjustment of $was applied to Ms***’s account, reducing her outstanding balance to $However, on the same date, the credit was reversed, bringing Ms***’s outstanding balance back to $On October 2, 2016, Ms*** remitted payment in the amount of $10.00, and on October 8, 2016, she remitted payment in the amount of $187.15, reducing her outstanding balance to a credit balance of $On October 6, 2016, Ms*** spoke with our office and since it was not explained to her as to why this temporary adjustment was placed on her account, we applied a credit of $to her account to make the temporary credit a permanent creditThis reduced Ms***’s outstanding balance to a credit balance of $On October 14, 2016, Ms***’s billing statement was provided showing an outstanding balance of $476.69, which includes equipment charges, monthly access charges and taxes for services from October 14, 2016, through November 13, 2016. As an additional courtesy to Ms***, T-Mobile applied a credit of $to her account for one month of service on her current rate planThis credit reduced Ms***’s outstanding balance to $and she may verify this by visiting www.T-Mobile.comPursuant to Ms***’s request, we are emailing her previous billing statements directly to the email address provided in her correspondence to your officeT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** ***

Complaint: ***
I am rejecting this response because:
I am going to terminate my service with the mobile after this month,I will forward my company about the service issues to the ftc that I have experienceT mobile have promotions that says the customer can bring their own devices as long as they are unlocked to lure for business and not care about the issues customers face and then force customers into purchase their devices and which is unfair to basically switch from a device that is owned to purchasingredients a new device the credits that were issued were not due to issues with dropped calling,Internet or text issues but because of isues that occurred with customers service the account is notated about the service issues this representative had not intenton on fixing the problems ,she never addressed the issue that happened with the port-over promo ,I called in about a second line of service and needing a new Sim card I was not helped but I was instead told that because I haven't been with the mobile for 7-years I would have to pay for a new Sim card I had to suspend service because I cannot use the phone ,she never address any empathy towards me or understanding that due to the ongoing issue there were days I did not use my phone to make phone calls or text because if the ongoing technical problems.I will sixth back to my original provider for further service
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI do want to make a comment about T-Mobile's billing policy that they quoted on their message that if you cancel in the midst of a billing policy they will bill you for the full cycle? Since when is it okay for a company to charge you for something you're not actually getting? I was with T-Mobile for nearly years and the only reason I left them was to get better service in "rural" areas as my needs changed from urban areas to rural.
At that time, I would've went back to T-Mobile in a heartbeat if they had more service in rural areas but after hearing their ridiculous billing policies, I will never go back to them and I will make sure everyone who asks me knows that it took me filing complaints with the Revdex.com for a fair service
Someone should look at the cell phone industry as a wholeThey seem to switch from one scam to another on us consumers who maybe don't understand their ridiculously long contracts....just for a phone?
Remember back when we had home phones, can you imagine if those companies acted like this?
SHAME ON YOU T-MOBILEYou may have done the right thing, but you lost a customer for life
Sincerely, *** ***

Complaint: ***
I am rejecting this response because: I received one phone call during my work hoursNo voicemail was left and when I tried to return the call it was a non working numberI opened the account myself personally and don't understand how I am not an authorized userI tried having my name correctedI can't help that the individual at the cleary location in metairie louisiana has incompetent employeesThey put my middle name as my last nameI called t mobile headquarters two time this past week and was unable to speak to an executive nor did I receive any calls after 3pm like I was told would be noted to the file
Sincerely, *** *** ***
*** ***

April 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated April 2, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience to Ms*** regarding her account balance associated with her closed T-Mobile accountT-Mobile records indicate that Ms*** agreed to an Equipment Installment Plan (“EIP”) for the mobile number ending in *** on February 16, 2015, with the purchase of a Samsung Galaxy Note On November 20, 2015, the line ending in *** was canceled, pursuant to Ms*** request; and the remaining EIP balance of $was accelerated and posted to the final billing statement dated November 23, This billing statement included the remaining EIP balance for Ms*** phone case and screen protector totaling $Please note that if a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementWith regards to the accelerated EIP balance referenced above these charges along with the monthly recurring charges associated to Ms*** account totaled $This was for the billing period from October 23, 2015, through November 22, Please be advised the billing statement included a past due balance of $which was for Ms***, October 23, 2015, billing statementThis billing statement included Ms*** monthly recurring charges from September 23, 2015, through October 22, This past due balance increased the total balance owed to $which was due no later than December 15, It is important to note that a payment of $posted to the account on December 2, 2015, lowering the balance to $T-Mobile records confirm that on December 11, 2015, Ms*** contacted T-Mobile and requested the reactivation of the account and T-Mobile reactivated services pursuant to her requestPlease be advised that on this date Ms*** purchased an Apple iPhone 6S 64GB handset, a case, screen protector and additional battery accessoryThis EIP required a $down payment and Ms*** has agreed to monthly installments of $Ms*** December 23, 2015, billing statement was assessed charges in the amount of $This balance included monthly recurring charges from December 11, 2015, through December 22, 2015, new EIP monthly charges, and a $non-return fee for the T-Mobile Cell Fi routerAs the account carried a past due balance of $this total balance owed was $On December 30, 2015, a payment of $posted to the account lowering the balance to $On this date, Ms*** contacted Customer Care requesting a payment arrangement and as a courtesy, T-Mobile created an extended payment schedule for Ms*** past due balance of $The agreed upon payment arrangement was eight (8) monthly payments in the amount of $These monthly installments would be added to the monthly recurring charges on a monthly basisPlease note that on December 31, 2015, a credit of $was issued to the account for an *** switch offer promotion where T-Mobile credited one-half of the accessory charges on EIPOn January 6, 2016, T-Mobile adjusted the non-return fee for Ms*** T-Mobile Cell Fi router, creating a credit balance of $Ms*** January 24, 2016, billing statement closed in the amount of $295.56, which included her monthly recurring charges from December 23, 2015, through January 22, This billing statement included the above-mentioned extended payment schedule and monthly EIP which was due on February 15, As the account reflected a credit balance this lowered the amount due to $for the January 24, 2016, billing statementIt is important to note that on January 27, 2016, a credit of $was issued to the account for the *** switch offer promotionAdditionally, a payment of $posted to the account on February 2, 2016, bringing the balance to zeroThe February 23, 2016, billing statement closed in the amount of $290.11, which included the monthly recurring charges from January 23, 2016, through February 22, T-Mobile records confirm, on January 27, 2016, a credit of $was issued to the account for the *** switch offer promotionAdditionally, on March 4, 2016, a payment of $posted to the account bringing the balance to zeroT-Mobile records confirm that on March 19, 2016, Ms*** ported her lines ending in *** and *** to another carrier, canceling her accountPlease note that the final billing statement dated March 23, 2016, was $1,which included the monthly recurring charges from February 23, 2016, through March 19, 2016, and accelerated EIP totaling $The EIP balance was for the remaining items listed below: • Apple iPhone GB remaining balance was $660.00; • Apple iPhone charger remaining balance was $109.37; • Apple iPhone screen protector remaining balance was $34.98; • Samsung Galaxy Note case remaining balance was $30.61; • Samsung Galaxy TAB screen protector balance was $Also reflected on this billing statement was the remaining extended payment schedule which totaled $453.43, increasing the total balance owed to $1,In an effort to resolve the matter, if the Samsung Galaxy Note is returned to my attention in like-new condition T-Mobile agrees to waive the past due balance of $and the accelerated EIP charges for the Samsung Galaxy Note referenced above totaling $61.22, for a total bill credit of $The handset can be mailed to me at the following address: T-Mobile USA, IncAttn: James G*** c/o Executive Response P.OBox *** Albuquerque, NM T-Mobile recommends request a tracking number when shipping as T-Mobile is not responsible for equipment being returned back to T-MobileWe ask that Ms*** please include the handset, battery, charger, and her account information to insure proper credit within the boxPlease be advised if the full kit is not returned such as the charger a $restocking fee will be deducted from the credit offered aboveIf the handset have sustained either physical or liquid damage that would void the Limited Warranty the handset will be returned to Ms*** and the EIP balance and total final charges will then be considered validIt is important to note, Ms*** must have the equipment post marked for return no later than May 7, Should Ms*** fail to meet this date the offer shall be considered void and charges will be considered validPursuant to a conversation with Ms***, she accepted this agreement as a resolution and considers this matter resolvedMs*** has agreed to pay the remaining balance of $1,T-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at the address below or 877-290-ext*** Very truly yours, T-MOBILE USA, INCJames G*** Executive Response

May 23, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Prepaid Account *** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”)
is in receipt of your correspondence dated May 13, 2016, regarding the above-referenced prepaid numberT-Mobile regrets any concerns Mr*** experienced regarding T-Mobile coverage in his locationT-Mobile records indicate on May 10, 2016, Mr*** ported his mobile number ending in *** to a T-Mobile prepaid accountOn May 12, 2016, Mr*** contacted T-Mobile to discuss concerns with his data connection and troubleshooting was performed to resolve this matterOn May 12, 2016, Mr*** ported his number to another carrier which cancelled his T-Mobile prepaid accountUnfortunately, T-Mobile is unable to guarantee coverage in all areasAs Mr*** may imagine, there are several factors, and conditions that may interfere with actual service, quality, and availabilityT-Mobile regrets the inconvenience to Mr*** regarding his coverage experiencePlease be advised that per the Terms and Conditions that were agreed upon at the time of activation, “Pre paid Service is non-refundable (even if returned during the return period), and no refunds or other compensation will be given for the unused airtime balances, lost or stolen prepaid cards or coupons.” T-Mobile records indicate on May 12, 2016, Mr*** was advised we cannot issue a refund for his prepaid activation kitWe regret if Mr*** was advised to go to the activating retail location as they are unable to issue a refundIn an effort to amicably resolve this matter, T-Mobile issued a prepaid refund card in the amount of $to cover the cost of the prepaid activation kitT-Mobile advised the refund will be issued in the form of a Citibank prepaid card which he will receive within seven to ten business daysMr*** indicated this resolves his concernsT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext.*** Very truly yours, T-MOBILE USA, INCJennifer G*** Executive Response

April 15, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated April 8, 2016, regarding the above-referenced accountWe are pleased to report that we have resolved Ms***’s concerns to her satisfactionT-Mobile sincerely regrets to hear that Ms*** has concerns about the services she was offered at the time of her activationOur records reflect that Ms*** activated the account on February 13, 2016, with two voice lines of service and one mobile broad band lineOn February 14, 2016, Ms*** elected to activate an additional mobile broad band lineUpon activation, Ms*** was subscribed to our now grandfathered Simple Choice Family Unlimited Talk Text and Data promotional rate plan for $per month for the first two lines of serviceAdditionally Ms***’s mobile broadband lines where each subscribed to our Simple Choice North America Mobile Internet 2GB Data rate plan for $per month for each mobile broad band lineMs***’s monthly charges for service totaled $prior to additional features, additional usage charges, equipment installments, fees, taxes and surchargesT-Mobile is excited to hear that Ms*** is interested in the Binge On offer whereby she can stream optimized mobile videos on T-Mobile's networkCustomers subscribed to qualifying rate plan are entitled to additional Binge On benefits depend on the amount of data on a specific line of serviceAs Ms***’s mobile broad band lines were activated with only a 2GB data feature, although she received the optimized video viewing experience which allowed her to watch as much as three times more streaming, all of her video streaming counts against her high-speed data allotmentWe do regret if that information was not properly conveyed to herPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms*** recent contact with our retail locationOn April 9, 2016, T-Mobile spoke to Ms*** and reviewed additional options that may better suit her needsMs*** was offered a rate plan change that would be backdated to March 15, She was offered our Simple Choice Family Unlimited Talk Text plus 6GB of data promotional rate plan for $per month for the first two lines of service and our Simple Choice North America Mobile Internet 6GB Data plan for $each mobile broad band line of serviceMsHardin’s monthly charges for service will now total $prior to additional features, additional usage charges, equipment installments, fees, taxes and surchargesMs*** accepted this as a resolution and had no additional concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCRobert R*** Executive Response