T-Mobile Usa Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would request that future customers be made aware of the process to get the full reimbursementI needed a working phone at my place of workTmobile could not provide this coverageI did not want to continue to pay for services I could not use and decided to port my number back to *** so I could have cell coverageI cancelled within the day grace periodBecause I did not keep my services with Tmobile for days I no longer qualified for the reimbursement is what I was told over the phoneSo where is the fairness in that? I switched to T-Mobile on good faith, when tmobile could not provide the service they promised me I decided to cancelI am now left paying for a phone that I turned in to Tmobile as part of the agreement for services that I did not receiveHowever if tmobile considers this good customer service I will settle and be done with the unfair ordeal.
Sincerely,
*** ***

May 23,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated May 12, 2017, regarding the above-referenced account
T-Mobile regrets any concerns that Ms*** may have experienced regarding her serviceIn Ms***’ letter to your office, she indicates that she is not able to use service with her handsets in or around her homeUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors and conditions that may interfere with actual service, quality, and availability
Please be advised that T-Mobile records confirm that there are currently network modernizations being performed in Ms***’ area, which may affect services in this area while the enhancement are underwayWhile T-Mobile is unable to guarantee coverage, in an effort to amicably resolve this matter, on May 22, 2017, T-Mobile offered a one-time courtesy credit in the amount of $Ms*** is welcome to contact me at the number below and or via email at ***@T-Mobile.com within days of this letters date to take advantage of this offerT-Mobile regrets any inconvenience
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris L*** Executive Response

November 3, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** and *** To Whom It May Concern: T-Mobile USA, Inc
(“T-Mobile”) is in receipt of your correspondence dated October 25, 2015, regarding the above-referenced accountT-Mobile regrets any inconvenience that Ms*** experienced regarding the billing notificationsT-Mobile records indicate Ms*** had two accounts as referenced aboveT-Mobile records confirm that on September 3, 2015, Ms***’s account ending in *** was activatedPlease note that T-Mobile offers a 14-day return period, which allows customers to determine if T-Mobile service or the equipment meets their expectationsIf either was not acceptable, the handset can returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable Equipment Installment Plan entered into at the time of the original purchaseDue to a clerical error, the return and cancellation of Ms***’s account ending in *** was not completed until October 14, It is important to note that the notification received by Ms*** was sent prior to the completion and update of the account statusPlease be advised that Ms***’s account remains cancelled with a zero balanceIn an effort to amicably resolve Ms***’s concerns, T-Mobile has issued a credit in the amount of $towards Ms***’s account ending in ***Please note that Ms***’s account ending in *** remains active with a credit balance of $144.13, which shall apply to the next billing statementBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCRuben A*** Executive Response

Complaint: ***I am rejecting this response Chris R*** wrote:"on October 4, 2016, we emailed the SIM unlock code and instructions for unlocking the Samsung Galaxy S5."
I have never received this emailI did check my gmail inbox and spam box: there is nothing from Tmobile
Sincerely,*** ***

June 19,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 5, 2017, regarding the above-referenced account
T-Mobile regrets Ms***’ concern regarding the balance on her accountT-Mobile records confirm that the above mentioned reflects a balance of $A review of the account confirms that billing statements were sent to the address Ms*** listed in her letter to your officeAdditionally, Ms***’ confirmed the payment listed below in the amount of $Based on the above, it is T-Mobile positon that the account balance is valid and owed
Further review of Ms***’ account confirms that her account has carried a past due balance dating back to the billing statement dated November 3, The billing statement dated November 3, 2010, consisted of monthly access charges for the billing period of October 3, 2010, through November 2, 2010, in the amount of $100.13, which was due by November 28,
As payment was not received on the due date, the account became past dueThe following billing statement dated December 3, 2010, consisted of a past due balance of $100.13, new charges of $for monthly access charges from November 3, 2010, through December 2, 2010, and applicable taxes and feesIncluding the past due balance and new charges, the total balance due was $200.26, which was due by December 28,
Please be advised that on December 13, 2010, a payment of $was received, that satisfied the past due balance and brought the balance due to $Thereafter, the billing statement dated January 3, 2011, consisted of a past due balance of $100.13, new charges totaling $for monthly access charges for the billing period of December 3, 2010, through January 2, 2011, and applicable taxes and feesIncluding the past due balance and new charges, the account reflected a total balance of $due by January 28,
The February 3, 2011, billing statement totaling $consisted of a past due balance of $202.02, new monthly access charges of $from January 3, 2011, through February 2, 2011, and applicable taxes and fees, which was due by February 28,
As payment was not remitted to the account, the billing statement dated March 3, 2011, consisted of a past due balance of $322.46, new monthly access charges totaling $for the billing period of February 3, 2011, through March 2, 2011, and applicable taxes and feesInclude the new charges and past due balance, the statement reflected a total amount of $due by March 28,
Unfortunately, as the account remained delinquent, on March 24, 2011, Ms***’ account was canceled for non-paymentThe final billing statement dated April 3, 2011, consisted of a past due balance of $and new charges of $bringing the amount due to $410.64, which was due by April 28, Please be advised that T-Mobile shows no record of Ms*** contacting T-Mobile Customer Care to request cancellation of her service
As a payment was not remitted by the above mentioned due date, on May 9, 2011, the account was referred to Bureau of Collection Recovery, a third-party collection agencyAfter unsuccessful attempts to collect on the balance, on February 20, 2015, the account was referred to Convergent Outsourcing Inc., in attempts to collection the outstanding balancePlease be advised that although T-Mobile does not report information directly to any of the credit bureaus, the third party collection agencies to which accounts are assigned mayThe account may be reported to the credit bureau while a balance remains outstanding
We have confirmed this balance with Ms*** and have verified that it is valid and owed for services renderedPursuant to Ms*** request, we have sent the billing statements issued from November 3, 2010, through April 3, 2011, as further validation of the debtAlthough it T-Mobile’s position that the balance of $is valid and owed, on June 9, 2017, T-Mobile has notified Convergent Outsourcing Incto cease and desist all collection efforts against Ms***However, because T-Mobile considers this debt to be valid and owed, we will pursue all our legal rights and remedies to collect this balance
T-Mobile provides a number of options for Ms*** to pay outstanding chargesMs*** can make a payment via electronic check or credit card, online, over the phone either through the Interactive Voice Response (“IVR”) or with Customer Care or in person at one of our local retail store locations or by mailing it to the payment lockbox address on her billing statement remittance slipT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Carolina F*
Executive Response

November 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated October 30, regarding the above-referenced accountT-Mobile regrets any difficulties Mr*** experienced when ordering an Apple Watch ST-Mobile records indicate that Mr*** contacted Customer Care on October 1, 2016, and requested a return label to return the device that he received for order number *** as it was not the correct the Apple Watch SA return label was provided to Mr***On October 19, 2016, T-Mobile customer care advised that it can take up to thirty days for the refund to reflect on Mr***’s credit card that was used to make the purchaseT-Mobile records indicate that on October 26, 2016, the $payment was returned by Mr***’s bank as “Unauthorized Purchase”Accordingly Mr***’s T-Mobile account was billed in the amount of $for the returned payment for the order number ***Mr*** made the payment of $on October 28, In an effort to amicably resolve this matter, T-Mobile escalated a refund of $to be applied to Mr***’s credit cardThe refund will be reflected within three business days from the date of this letterT-Mobile has confirmed with Mr*** this was a satisfactory resolution to his concernsMr***’s account reflects a credit balance of $T-Mobile regrets any inconvenience to Ms*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCAmor M*** Executive Response

October 26, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated October 18, 2015, regarding the above-referenced accountT-Mobile regrets any concerns to Mr***’ regarding his JUMP! On Demand purchase for an upgraded handset on his mobile number ending in ***JUMP! On Demand provides customers another affordable option to use the best new devices on our amazing Data Strong networkThe lease option provides some of the lowest-out-of-pocket expense when getting the new device along with a low monthly costT-Mobile records confirm that Mr*** was required to make a capital cost of $and agreed to make monthly lease payments of $Our records indicate that on September 25, 2015, the handset was returned to the *** warehouse, which are intended for our trade in device returnsOn October 8, 2015, T-Mobile closed the remaining lease payments for the disputed iPhone 6SDue to the fact that the handset was not returned to the proper channel, the system did not automatically refund Mr***’ financial institution for his initial down paymentIn an effort to amicably resolve this matter, on October 22, 2015, T-Mobile escalated Mr***’ initial down payment refund of $including taxes to be refunded back to his financial institutionAs of October 23, 2015, Mr*** down payment of $was refunded back to his financial institutionUpon speaking with Mr***, he has already received the refundAs an additional courtesy, T-Mobile applied a courtesy credit of $to Mr*** accountAs of October 26, 2015, Mr*** account reflects a credit balance of $Mr*** accepted this as a resolution to this matterT-Mobile regrets any inconvenience to Mr*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** ***Very truly yours, T-MOBILE USA, INCLeah T*** Executive Response

July 12,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** * ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 7, 2017, regarding the above-referenced account
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s contact with our Retail location
T-Mobile regrets any concerns Ms*** has in regards to her credit inquiryOn June 25, 2017, T-Mobile record indicates Ms*** applied for T-Mobile serviceIt is important to note that when customers applies for service with T-Mobile, a hard inquiry does occur and credit information from their credit report is used to determine line eligibility, down payments, and depositsThis inquiry type could affect a consumer’s credit report and credit score and varies by credit bureau
As Ms*** activated service, T-Mobile respectfully declines Ms***’s request to remove the hard inquiry from her credit fileT-Mobile did provide Ms*** with a $credit updating the balance to $T-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Nicole C*** Executive Response

June 7,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 25, 2017, regarding the above-referenced accountT-Mobile is pleased to advise that we have contacted Ms*** and resolved the matter to her satisfaction
T-Mobile regrets any concerns Ms*** has experienced regarding her T-Mobile account and her request for a mobile device unlock (“MDU”)T-Mobile records confirm that, on May 25, 2015, Ms*** purchased two iPhone handsets and an iPhone Plus handset through our Equipment Installment Plan ("EIP") program wherein she was required to remit a down payment in the amount of $670.97, to pay the taxes on the full retail price, and agreed to monthly installments in the amount of $
Records confirm that, on June 23, 2016, a payment in the amount of $posted to Ms***’s account which satisfied the balance from her billing statement dated June 7,
If a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementOn July 4, 2016, Ms*** cancelled her T-Mobile account when she transferred her mobile numbers to another service providerAs this was prior to the completion of the above-referenced EIPs, the remaining accelerated balances were assessed to Ms***’s account as charges which were reflected on her final billing statement dated July 7,
Ms***’s final billing statement dated July 7, 2016, consisted of monthly access charges, accelerated EIP balance charges, applicable taxes, and fees for a total balance of $which was due on July 27,
Due to continued non-payment, on October 2, 2016, Ms***’s account was transferred to the third-party collection agency, AmSher, for collection of the outstanding balanceOn March 20, 2017, a payment in the amount of $posted to Ms***’s account reducing the total balance owed to $As of that time, Ms***’s account remains closed as “settled in full”
MDUs are available to customers who meet our eligibility requirementsOne of these requirements is that the account remains in good standing in order to qualify to receive an MDUAs this requirement was not met, Ms*** is ineligible to receive an MDU for her devices
Nevertheless, as a courtesy to Ms*** and upon speaking to her on May 26, 2017, T-Mobile agreed to complete the MDU for Ms***’s iPhone handset with an International Mobile Equipment Identifier number of ***Pursuant to our conversation, Ms*** confirmed the matter is resolved and she has no further concernsT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Brandon M*** Executive Response

March 14,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: ***
***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 5, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Mr***, which have proven unsuccessful. As such, T-Mobile will make every effort to address his concerns within this letter
T-Mobile records confirm that Mr*** cancelled his service with T-Mobile on December 19, when he ported his number to another carrier. A final billing statement issued on December 27, reflected a credit balance of $30.80. T-Mobile policy is to review any cancelled account with a credit balance days after their final billing statement for a refund. However, as a result of an inadvertent error, Mr***’s account was not reviewed at that time. As such, on March 5, a refund was requested for Mr*** for $via a prepaid MasterCard issued by Citibank. Citibank asks that we allow seven to ten days for them to produce and mail the card. The account remains closed with a zero balance. We regret any inconvenience Mr*** may have experienced regarding his refund
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
David T***
Executive Response

October 11,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated September 28, 2017, regarding the above-referenced file numberIt is important to note the Mr*** does not have an active T-Mobile account, and the referenced handset was not purchased directly through T-Mobile
T-Mobile regrets any handset concerns Mr*** has experiencedT-Mobile and other wireless carriers have created a database to block phones that have been lost, stolen, or obtained fraudulently from being reactivatedA phone is blocked by adding its unique serial number or International Mobile Equipment Identifier (“IMEI”) to a global database and within hours, the device will be blocked from use on T-Mobile’s and most other wireless carriers’ networksT-Mobile introduced the blocking of IMEIs from our network in an effort to reduce the amount of handset fraud that occursBy blocking the use of a handset that has not been paid in full at the time of activation, that has been considered lost in transit or that was reported as stolen, T-Mobile significantly reduces the number of handsets that have been acquired by fraudulent methods for sale via third-party auction sites or black-market outlets
We encourage customers to purchase devices through T-Mobile or our authorized dealers, and while we allow customers to bring their own device, it is possible that one purchased through a third party, such as eBay or Craigslist, may be blocked on our network based upon its historyThis is the case with the device referenced in Mr***’s correspondenceUnfortunately, T-Mobile will not be able to have the device unblocked at this time, and as such, it cannot be used on our network, or any other carrier that participates in the above-referenced IMEI blockingMr*** should contact the third-party from whom he purchased the deviceShould Mr*** like to purchase a device, he may contact our Customer Care at 1-800-937-to discuss handset options
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ronnie A***
Executive Response

June 2, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”)
is in receipt of your correspondence dated May 25, 2016, regarding the above-referenced accountT-Mobile does regret any inconvenience experienced by Mr*** regarding his recent bill statement including international long distance chargesMr***’s Stateside International Family feature was removed on April 14, 2016, due to an inadvertent errorT-Mobile regrets that Mr***’s international feature was removed without his knowledgeMr***’s bill statement dated May 14, included $15,of international long distance chargesT-Mobile corrected Mr***’s account when a credit was applied on May 23, in the amount of $15,thus updating Mr***’s balance to $This balance was comprised of his monthly recurring charges and monthly installment charges Additionally, Mr***’s Stateside International Family feature was re-added on May 23, In an effort to amicably resolve this matter, T-Mobile has applied a total of $in additional courtesy credits to Mr***’s accountMr***’s balance is now $At the time of our conversation with Mr***, he was aware and accepted our additional compensation as an amicably resolutionBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours, T-MOBILE USA, INCMartin G*** Executive Response

June 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated May 27, 2016, regarding the above-referenced accountT-Mobile regrets any frustration that Mr*** may have been experienced in regards to his refundT-Mobile records confirm that on May 5, 2016, Mr*** activated a post-paid account with his mobile number ending in *** on the Simple Choice North America rate plan, which for $per month, includes unlimited talk, text and data, with two (2) gigabytes (GB) of that data provided at up to 4G/LTE speeds depending on device capabilityPlease be advised that upon activation postpaid customers are assigned a credit class which determines the requirement of a deposit and/or whether or not a down payment is needed to purchase a handset on either an Equipment Installment Plan or Jump! On Demand; two of T-Mobile’s financing options for new handsetsIt is important to note that T-Mobile determines a customer’s credit class based on information obtained from a third-party credit inquiry from either TransUnion and EquifaxT-Mobile records confirm that based on Mr***’s credit at the time of activation he was required to remit a deposit in the amount of $Please be advised that security deposits may be used as an account credit after months of one-time payments, or at the time of cancellation to absolve or reduce any outstanding balance owedIt is important to note that all newly activated accounts are provided with a day return period in which a customer may use the service to see if it meets his needsPursuant to T-Mobile policy customers who cancel within the return period will have the deposit released to the open balance and the refund request submitted at the time of cancellationOnce the refund is approved the customer will receive their refund via pre-paid debit card within to business days after mailingOn May 5, 2016, T-Mobile records confirm that Mr*** transferred his mobile number from his newly activated post-paid account to a T-Mobile pre-paid accountAt that time Mr*** $deposit released to his account resulting in a $credit balancePlease note that Mr***’ billing statement dated May 6, 2016, carried a total credit balance of $Mr*** was assessed $in current statement charges for monthly access, and applicable taxes and fees for services on May 5, T-Mobile records confirm that Mr***’ was issued a credit in the amount of $on May 26, 2016, resulting in a credit balance of $and his refund requestedAdditionally, Mr***’ refund request was approved on June 4, and a pre-paid debit card was sent out to his address of recordPlease allow 7-business days for receiptAt this time Mr***’ account remains closed with a zero balanceT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCShannon R*** Executive Response

September 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated September 1, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience that Ms*** has experienced regarding her Change of Responsibility concernsWe appreciate the opportunity to respond to this matterT-Mobile records indicate that on February 13, 2015, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Alcatel OneTouch Pop tablet and an Apple iPhone 64GB handset for use on her line ending ***EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsPlease note that Ms*** was not required to remit a down payment for her aforementioned tablet, however she agreed to a series of installments in the amount of $It should be noted that Ms*** was asked to remit a $down payment for her Apple iPhone handset, and agreed to a series of installments in the amount of $All customers who choose to use the EIP option to pay for their equipment are required to enter into a month financing agreement signed at the time of the purchaseAlthough this month financing agreement is required and the installments are added to each monthly billing statement, customers may choose to pay off their EIP balance at any time by making incremental additional payments or a single payment for the total balancePlease note that any additional payments reduce the length of time it will take to pay the entire balance, but will not reduce the amount of any future regular monthly EIP paymentsPlease be advised that should services be cancelled prior to the terms of the EIP being satisfied, any remaining installment plan balance will accelerate and become due in fullT-Mobile records further indicate that on January 21, 2016, Ms*** participated in our EIP offering with the purchase of an Apple iPhone 6S Plus 64GB handset for use on line ending Please note that Ms*** was asked to remit a down payment of $and she agreed to a series of installments in the amount of $Please be advised that a Change of Responsibility (COR) is the process by which a mobile number or numbers move from the account of one person or business to the account of another person or businessIt is ultimately a change in the financial responsibility as the original holder ceases to be financially responsible for the number(s) and, if applicable, the equipment moved to the new accountUpon requesting a COR, Ms*** was advised that she would be responsible for locating the new customer and that the new customer must contact T-Mobile within days, qualify for credit, and agree to the Terms and Conditions of service before the transfer could be completedOur records reflect that on May 23, 2016, Ms*** was contacted by Customer Care pertaining to a COR request from a potentially new Account HolderOur records indicate that during that conversation, Ms*** approved the migration of mobile number ending *** to a new customerUpon further review of this COR, our records reflect that mobile number ending *** was transferred to a new account on May 23, Our records also indicate that the associated EIP as described above was queued to transfer to the new account holderPlease note that for an Equipment Installment plan to transfer by way of COR, the new account holder must affirmatively accept the transfer via acceptance of an EIP transfer emailPlease note that our records do not indicate that the new account holder took action with the aforementioned EIP transfer email and as such the transfer expired, resulting in the EIP remaining on Ms***’s accountT-Mobile records reflect that on June 23, 2016, Ms*** cancelled her mobile number ending *** when she ported it to another service providerPursuant to T-Mobile policy, customers who cancel their service mid-cycle may be charged through the end of their current bill cyclePlease note that Ms***’s billing cycle runs from the 14th of one month to the 13th of the followingAccordingly, Ms*** was charged through July 13, T-Mobile records confirm that Ms***’s billing statement dated July 13, 2016, carried a total balance as $Please note that $was considered past dueMs*** was assessed $in current statement charges for monthly access, EIP, and applicable taxes and fees for service between July 14, 2016, and August 13, 2016, for her tablet line ending Please note that Ms***’s past due amount was immediately due, and her current statement charges were due in full by August 6, Please be advised that between July 16, 2016, and July 29, 2016, Ms*** remitted a $payment and received $in credit on her accountAccordingly on July 29, 2016, Ms***’s account balance was updated to reflect that $was past due, and $remained due by August 6, T-Mobile records indicate that on July 27, 2016, Ms*** contacted Customer Care regarding her tablet line ending 1649, and requested that it be cancelledPursuant to her request, Customer Care cancelled the final line on Ms***’s accountIt should be noted that as the terms of Ms***’s EIP’s had not been met, their remaining balances were accelerated and were scheduled to impact her August billing statementT-Mobile records do not indicate that Ms*** remitted payment toward her July billing statement by its respective due date to satisfy its total amount owedAs such, on August 7, 2016, Ms***’s account balance was updated to reflect that $was past dueT-Mobile records indicate that on August 10, 2016, Ms*** remitted a $paymentAccordingly, Ms***’s account balance was updated to reflect that $was past dueOur records confirm that Ms***’s final billing statement dated August 13, 2016, carried a total balance as $Please note that $was considered past dueMs*** was assessed $in current statement charges for accelerated EIP balances and applicable taxes and feesPlease note that Ms***’s past due amount was immediately due, and her current statement charges were due in full by September 6, T-Mobile records indicate that on August 24, 2016, Ms*** remitted a $paymentAccordingly, Ms***’s account balance was updated to reflect that $was past due and $remained due by September 6, Although it is T-Mobile’s position that Ms***’s remaining balance of $is valid and owed, on September 6, 2016, in the Un-Carrier spirit, T-Mobile absolved Ms*** of her remaining balancePlease be advised that Ms***’s above-referenced account remains closed with a zero balancePlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s contact with our Customer CareBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJason A*** Executive Response

March 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: ***
*** Your File No*** T-Mobile Prepaid No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 26, 2017, regarding the above-referenced account. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our retail location It is important to note that per the Terms and Conditions that are agreed upon at the time of activation, “Pre paid Service is non-refundable (even if returned during the return period), and no refunds or other compensation will be given for the unused airtime balances, lost or stolen prepaid cards or coupons.” As a courtesy, and in an effort to amicably resolve this matter, T-Mobile spoke with Mr*** on March 28, and agreed to send him a prepaid MasterCard in the amount of $Mr*** should allow up to ten business days to receive the prepaid MasterCardMr*** has accepted this as resolution to his concerns Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Christopher R*** Executive Response

March 5, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** ***T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No***To
Whom It May Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 20, 2018, regarding the above-referenced account. Please be advised that the T-Mobile account holder of records is *** *** and he has designated *** *** as an authorized user of the account. T-Mobile regrets any equipment purchase concerns Ms*** has experienced. T-Mobile records indicate Ms*** purchased the following equipment at one of our retail locations on January 28, 2018, for a total of $340.78:• A Samsung Galaxy J handset for $225.00, • A tempered glass screen protector for $39.99, and• A protective case for $34.99.At the time of Ms***’ purchase of a new handset and accessories, T-Mobile provided a 14-day return period which allowed her to use the equipment and purchased accessories to see if it meets her needs. If the equipment was not acceptable, it could have been returned to the original point of sale for a refund or exchange. Please note that Ms*** was provided a copy of T-Mobile’s return policy on her original purchase receipt. As Ms***’ attempt to return the purchased accessory was outside of the 14-day return period provided, her return was not completed on February 19, 2018. Further, it is important to note our customers have more ways to self-serve than ever and we want to encourage that. So, T-Mobile has taken a step in that direction by changing the way we handle some upgrades in-store and in Care. For the fraction of our customers who are not redeeming a JUMP! or JUMP! On Demand upgrade, we have added a $charge for assistance in the upgrade process. As Ms*** did not completed a JUMP! or JUMP! On Demand upgrade, she was charged the associated charge.However, in an effort to amicably resolve Ms***’ concerns, T-Mobile offered a refund to her financial institution in the amount of $towards the cost of the two purchased accessories, the upgrade support fee, and applicable taxes. Ms*** accepted this offer as resolution in full. Ms*** can expect to receive the refund within five business days. As of the date of this letter, Mr***’s account remains active and reflects a zero balance. T-Mobile regrets any inconvenience to Mr*** and Ms***, and we appreciate the opportunity to address their concerns. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Ronnie A***Executive Response

April 25,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 13, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced regarding a credit card inquiry appearing on her credit reportT-Mobile records indicate on August 16, 2016, Ms*** activated her T-Mobile account
All customers applying for new service with T-Mobile are required to have a credit checkIn order to run a credit check, Ms*** provided a valid government-issued photo ID including a social security numberT-Mobile runs credit on new service applications to determine line limits, deposits, and rate plan requirements
Upon speaking with Ms*** on April 18, 2017, T-Mobile clarified that we do not offer credit cards and the inquiry appearing on her credit report is due to the activation of her accountT-Mobile advised Ms*** we are unable to remove the inquiry from her credit report as a credit check was authorized by her upon activationAs such, T-Mobile respectfully declines to provide the letter of deletion Ms*** is requestingT-Mobile regrets any inconvenience to Ms*** on this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jennifer G***
Executive Response

Complaint: ***
I am rejecting this response because: AT-mobile failed to mention that the original phone was replaced om March by their warranty exchange programThis phone was a refurbished piece of junk and did not workThis phone is, and was, my elderly mothers, to have her go back to T-Mobile six times to get a working phone and get used junk is unacceptableShe was taken advantage of because of her ageI bought her a new phone months ago and to keep getting used crap is unacceptableI reject this response
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The issue is not whether there is an Olivia at TMobile or not, perhaps I got that wrong along the way as I did not know whether the written response was the same person that had called me a couple of timesI have not been contacted by Lois at TMobile following my last responseI am not fishing for compensation for a month old used device, the newest tacticI am asking TMobile to right something that apparently went wrong, somewhere along the way.The issue is, once again, the following: According to SAMSUNG (anyone can call and confirm the expiration date), the warranty expired about weeks after I purchased the device from TMobileTMobile has no evidence or documentation to the contrary, despite Lois' best attempts to convince me otherwise, other than the purchasing agreement with TMobile (hardly evidence that it was new)Secondly, not only did SAMSUNG indicate this, but TMobile's own device recognition system online did the same, identified the phone as Certified Pre-ownedFirst, Lois attempted to indicate I changed their system, then she indicated the system was fixed and it did not show this anymore, and most recently, when it had not gone away and still showed Certified Pre-owned, that engineering was working on fixing this issueThese very simple and straightforward facts speak for themselves, whether TMobile is willing to accept this and the narrative goes away online at Revdex.com OR whether TMobile does not, and it stays online at Revdex.com for perpetuity for everyone to read - perhaps better for consumers in the end as they have access to this information
Sincerely,
*** ***

May 31,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 19, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** has experienced regarding her participation in T-Mobile promotional offersT-Mobile is delighted that Ms*** chose us as her wireless service provider, and we welcome her to the Un-carrier familyWe regret hearing of Ms***’ concerns with our Carrier Freedom promotion and the status of her submissionCarrier Freedom reimburses customers who switch to T-Mobile, and tratheir device, can qualify to receive up to $per line based on the cancellation costs incurred from their previous carrierPlease be advised that there are several eligibility requirements to be met
T-Mobile records confirm that, on February 15, 2017, Ms*** activated her T-Mobile account at which time she subscribed to the T-Mobile ONE rate plan for the mobile number ending in and for $per month, and the T-Mobile ONE Tablet rate plan for the mobile internet (“MI”) line ending in for $per monthPlease be advised that the aforementioned MI line receives a $monthly promotional credit as it is paired with T-Mobile ONE voice linesBased on Ms***’ selected rate plan, features, and eligible promotional bill credits; her expected monthly bill is $including applicable taxes, and fees
According to our records, a submission for reimbursement was not received for the T-Mobile Carrier Freedom offerAs such, Ms*** was ineligible for the Carrier Freedom offer as customer were required to submit a detailed final billing statement online at www.switch2t-mobile.com
Furthermore, based on T-Mobile’s review of Ms***’ concerns we confirmed that there was not an offer for a third and fourth month of service for free
Nevertheless, as a courtesy to Ms***, T-Mobile is offering a 30-day period wherein Ms*** may submit a copy of her final itemized billing statement, which clearly reflects her itemized cancellation charges, from her previous carrier to my attention at the following email address: [email protected] receipt of the required documentation, T-Mobile agrees to request a prepaid debit card for the total amount of Ms***’ qualifying cancellation expenses, up to $per line of servicePlease note that this prepaid debit card would then be delivered to Ms***’ billing address of record within business days
As an additional courtesy, T-Mobile has offered to apply a one-time account credit in the amount of $which is equivalent to two months of Ms***’ monthly service chargesShould Ms*** choose to accept this offer she may contact me at the number below within 30-days from the date of this letter in order to accept our offer
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that Ms***’s contact with our retail locationT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Brandon M*** Executive Response