T-Mobile Usa Inc

March 8,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 28, 2017, regarding the above-referenced accountT-Mobile is happy to report we have resolved this matter to Mr***’s satisfaction
T-Mobile regrets to hear that Mr*** was not satisfied with our previous responseT-Mobile records confirm that T-Mobile received Mr***’s Samsung galaxy SEdge on March 6, As a result the remaining Equipment Installment Plan (“EIP”) balance for the device the amount of $was credited and closed
Additionally, T-Mobile applied a credit in the amount of $which represents the EIP installments Mr*** has already been charged for the deviceMr***’s account now reflects a remaining balance of $which represents his remaining service chargesMr*** may verify the EIP loan has been closed and his current balance by visiting www.T-Mobile.com
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Zachary S*** Executive Response

March 6, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: N*** W*** Your File No*** T-Mobile Prepaid Mobile NoXXX-XXX-***To Whom It May Concern:T-Mobile USA, Inc
(“T-Mobile”) is in receipt of your correspondence dated February 20, 2018, regarding the above-referenced mobile number. T-Mobile is always working to improve its coverage, and we regret any service issues that MsW*** may have experienced. T-Mobile has verified the address on MsW***’s account and based on the coverage map, confirms that her account address is in a good coverage area with no known issues. Unfortunately, we are unable to guarantee data speeds in any location. There is no way to predict an exact speed with the variety of factors that can affect a customer’s experience. The device speeds may vary depending on the device operating system, processor, battery life, running applications, peak theoretical speeds, and distance from the cell site. Additionally, customers may experience different results based on location and number of other customers on the network. T-Mobile records confirm that as of January 10, 2018, MsN*** is subscribed to the Simply Prepaid, promotional rate plan, which for $30.00, provides unlimited talk, text and gigabyte (“GB”) of data at up to 4G/LTE speeds depending on device capability. Please note that T-Mobile reserves the right to reduce data speeds once a user on the account has reached the monthly allotment of data included with their monthly rate plan. As previously advised in our correspondence to your office, MsN***’s rate plan currently provides her with GB of data at up to 4G/LTE speeds depending on device capability. As such, once the GB threshold is reached, services continue at a reduced rate until the start of the next billing cycleT-Mobile records indicate that MsN***’s current billing cycle is from the 15th of one month to the 14th of the following month. Please be advised that T-Mobile records further indicate that MsN*** has currently used GB of data during her current billing cycle and therefore we have determined that she has been able to use the service. We appreciate that reduced data throughput may cause usage challenges and that is why customers are provided with a number of options to tracking their data usage. Using a T-Mobile device, you can dial #WEB# (#932#) and press send to check data usage at any time. T-Mobile also sends a free text message once usage reaches GB during a billing cycle. Customers are also invited to access their individual my.t-mobile.com account webpage to view and monitor all account usage information, including past and current data usageFinally, at any time T-Mobile’s Customer Care representatives are available to supply real time data usage and other account information. It is important that if customers experience any difficulties with the service, that they provide Customer Care details of the problem, including the date and time and the area(s) in which it occurred, including the major cross streets. Please note that this information is critical to our ability to evaluate and troubleshoot service and coverage issues. Once aware of the situation, T-Mobile can attempt to resolve the issue through network or equipment adjustments.Please be advised that per the Terms and Conditions that were agreed upon at the time of activation, “Pre paid Service is non-refundable (even if returned during the return period), and no refunds or other compensation will be given for the unused airtime balances, lost or stolen prepaid cards or coupons.” T-Mobile records indicate that from February 11, 2018, to February 12, 2018, MsN*** was provided courtesy credits totaling $35.00. As such, T-Mobile respectfully decline’s MsN***’s request for further compensation to be provided to her regarding this matterT-Mobile recommends that MsN*** contact Customer Care directly at 1-877-778-if she continues to have any further difficulties with her serviceWe regret any inconvenience to MsN***. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 1-877-290-ext***.Very truly yours,T-MOBILE USA, INC.Tiffany C***Executive Response

Tell us why here... February 5, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No*** T-Mobile Account No***To Whom It May
Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence January 30, 2018, regarding the above-referenced account. In our efforts to contact Mr***, we reached MsBrittney Beckwith, who is designated as an authorized user of the account. We are pleased to inform you that T-Mobile addressed Mr***’s concerns to satisfaction.T-Mobile regrets any inconvenience to Mr*** regarding his insurance claim and we appreciate the opportunity to address his concerns. T-Mobile has reviewed the above-referenced account and the mobile number ending in question and our records do not confirm that Mr*** subscribed to the optional Premium Handset Protection (“PHP”). The PHP feature covers handsets in a total loss claim such as loss/theft or physical/liquid damage and for mechanical/electrical breakdown for as long as the feature is active. It is important to note, the PHP feature is designated to the line of service it was originally purchased on, not the device. In the event customers start using a different device, the benefit of the feature transfers to the new device being used on the mobile number it was purchased on. We regret any confusion this may have caused.On December 15, 2017, Mr*** attempted to file a claim through Assurant, the insurance provider, for the iPhone Plus 128GB Jet Black device associated with the line of service ending in 9898. Regrettably, the claim was denied as Mr*** had been using a different device with the mobile number ending in 9898. Therefore, the iPhone Plus device was no longer protected under the insurance.Nonetheless, in our conversation with MsBeckwith, she confirmed that on January 30, 2018, she was contacted by T-Mobile’s Customer Care and was provided with a new Apple iPhone Plus device with a deductible charge of $as she would have paid through Assurant. MsBeckwith indicated she was satisfied with the resolution provided. We regret any inconvenience this matter may have caused.Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Sal O***Executive Response

November 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated November 19, 2016, regarding the above-referenced accountT-Mobile regrets any concerns to Mr*** with regards to his T-Mobile data servicesOur records indicate that on December 14, 2015, Mr*** activated one line of service under our Simple Choice North America plan which included unlimited talk, text and six Gigabytes (“GB”) of data for the monthly cost of $plus taxes and feesIt is important to note that the above rate plan also included “Binge On” and “Music Freedom”Please note that our “Binge On” feature allows unlimited video streaming through select video streaming applications which are labeled on T-Mobile.com/Binge On and “Music Freedom” allows unlimited music streaming through select music streaming applications which are labeled on T-Mobile.com/Music FreedomT-Mobile regrets any miscommunication at the time of activation with regards to the above featuresPlease be advised that Mr*** utilized data that was not streamed on the above applications and as such this data usage counted against his six GB data bucket and on January 1, 2016, his data speed was reduced due to passing his six GB limitOn December 15, 2015, T-Mobile issued a billing statement with the due date of January 7, 2016, in the amount of $which included monthly access charges, taxes and fees from December 15, 2015, to January 14, On December 27, 2015, Mr*** remitted a payment in the amount of $updating his balance to zeroUnfortunately, on January 12, 2016, Mr*** cancelled his T-Mobile account by transferring his phone number to another service providerOn October 31, 2016, as a gesture of goodwill, T-Mobile submitted a refund request in the amount of $for Mr***On November 1, 2016, due to an inadvertent error, the above refund was declinedOn November 28, 2016, T-Mobile issued a refund in the amount $to Mr***’ original method of payment; which he will receive within three business daysBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCCesar R*** Executive Response

June 27,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 17, 2017, regarding the above-referenced accountT-Mobile is pleased to report that we spoke to Ms*** and she confirms that her concerns have been resolved to her satisfaction
T-Mobile regrets any inconvenience caused to Ms*** in regards to this matterT-Mobile’s records indicate on October 16, 2015, Ms*** utilized our JUMP! On Demand (“JOD”) offering with the lease of an Apple iPhone 6s Plus 64GB handsets for the mobile number ending in Ms*** paid a capital cost reduction payment of $at the start of the lease as well as agreed to 18-month lease term of $and a purchase option price of $including tax
JOD customer may choose to purchase their leased device at any time during the 18-month lease termHowever, JOD customers are responsible for the remaining lease payments, the purchase option price and all applicable taxesIf the handset is not returned at the time the lease is ended, the total remaining balance for the purchase option price of the handset will be assessed on the following billing statement
T-Mobile records indicate that on May 1, 2017, Ms***’s above mentioned lease ended and the purchase option price was assessed to her May 2, 2017, billing statementPlease be advised T-Mobile offers the option to split the cost of the purchase option price over a period of nine monthsOn June 20, 2017, Ms*** spoke with Customer Care to request financing of the purchase option priceUnfortunately, Ms*** did not sign the electronic agreement and therefore she is no longer eligible to split the cost of the purchase option price
However, in effort to amicably resolve Ms***’s concerns, T-Mobile issued a credit in the amount of $to her T-Mobile account for the cost of the purchase option priceThis credit left a revised balance of $due June 22,
In addition to our AutoPay service, a free feature that automatically deducts the balance owed, Ms*** can make a payment via electronic check or credit card, online, over the phone either through the Interactive Voice Response (“IVR”) or with Customer Care or in person at one of our local retail store locations or by mailing it to the payment lockbox address on her billing statement remittance slipT-Mobile regrets any inconvenience to Ms***
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Retail location and Customer Care
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Nicole C***
Executive Response

Revdex.com:
I recieved a favorable resolution from T-Mobile, the same that I requested before filing the complaint. The nnly thing that wasn't addressed was adjusting my bill due to service problems. But the fact that it wasn't addressed is complely my fault since I didn't bring the topic up during the discussionTherefore, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for your asssistance in reslving this issue
Sincerely, *** ***

June 22, 2017FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No*** T-Mobile Account No***To Whom It May Concern:T-Mobile USA, Inc
(“T-Mobile”) is in receipt of your correspondence dated June 10, regarding the above-referenced account We regret any inconvenience to Mr*** regarding the functionality of his device and we appreciate the opportunity to address Mr*** concerns T-Mobile records indicate that on March 8, Mr*** took advantage of our Equipment Installment Plan (“EIP”) to purchase a Samsung Galaxy S device By purchasing T-Mobile equipment, Mr*** received a one-year Limited Warranty provided by Samsung for his device Upon review of Mr***’ account this warranty was extended as he elected to subscribesto the optional $Premium Handset Protection feature During the Limited Warranty period, Mr*** was eligible to receive an advanced replacement of his device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement options Under the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage As such, on March 24, 2013, Mr*** took advantage of our Handset Exchange Program to replace his Samsung Galaxy S device Further review shoes Mr*** replaced his non-working Samsung Galaxy S device three additional times after his first handset exchange.On February 24, 2015, Mr*** took advantage of our EIP and purchased a Samsung Note Edge Black device priced at $and agreed to monthly installments of $ At the time of this purchase, Mr*** elected to subscribe to the optional $JUMP! feature The JUMP! feature provides customers all the coverage offered by our PHP bundle (handset insurance and extended warranty) plus the benefit of traditheir current device financed through an EIP for a credit of the remaining EIP balance due, up to one-half of the original retail price of that device On September 10, 2015, Mr*** performed a handset exchange for his Samsung Galaxy Note Edge device and an additional exchange on September 17, Further records confirm that on June 7, 2017, Mr*** contacted Customer Care regarding his Samsung Galaxy Note Edge device, and through troubleshooting, we found that his device was in need of replacement However, as the Samsung Galaxy Note Edge was no longer available, an alternate Samsung Galaxy Note device was offered through our Handset Exchange Program, which Mr*** declined Please note, the device offered to Mr*** is two generations newer than his current device and supports all of the newest T-Mobile network capabilities which can significantly improve his experienceWe regret any inconvenience this matter has caused In an effort to amicably resolve Mr***’ concerns, on June 16, 2017, T-Mobile offered a $credit towards the purchase of a new device of his choice Regrettably, Mr*** declined our offer Please note, Mr***’ warranty is still in full effect and our offer to replace his Samsung Galaxy Note Edge with a more updated Samsung Galaxy Note device remains availableShould Mr*** wish to take advantage of our offer, he may contact us at the number listed below or our Customer Care at 800-937- Otherwise, if Mr*** would like a different device, he must purchase new equipment through our Handset Upgrade Program For a price quote on our current selection of equipment he may contact Customer Care at the above number or visit www.T-Mobile.com T-Mobile respectfully declines Mr***’ request to provide additional compensation beyond what was offered when we spoke with him T-Mobile regrets any inconvenience to Mr***. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Sal O***Executive Response

February 28,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 22, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** *** and that he has designated *** *** as an authorized user of the account
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contacts with our Customer Care
T-Mobile sincerely regrets any inconvenience Ms*** experienced regarding her equipment order and refundT-Mobile records confirm that on January 18, 2017, Ms*** ordered an Apple iPhone Plus 32GB device when she participated in T-Mobile’s Equipment Installment Plan (“EIP”) offeringMs*** remitted a down payment in the amount of $including applicable taxes and fees, and she agreed to monthly installments of $a monthPlease note T-Mobile received Ms***’s returned equipment on January 31, 2017, and on that date the account was credited all charges related to the remaining EIP for the deviceIt is important to note it can take up to days for the return to be processed and validated and for Ms*** to receive her refund for the down payment to the original payment source
In an effort to amicably resolve this matter, T-Mobile has processed Ms***’s refund in the amount of $Please note it may take up to five business days for Ms*** to receive the refundAs an additional courtesy, on February 28, 2017, T-Mobile applied a credit in the amount of $to the accountMr***’s account now reflects a remaining balance of $which represents the remaining charges reflected on the billing statement January 27,
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Zachary S***
Executive Response

May 10,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 26, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced in regards to her non-working handsetT-Mobile records confirm that on April 9, 2015, Ms*** purchased an Apple iPhone Plus handset at full retail priceBy purchasing T-Mobile equipment, Ms*** receives a one-year Limited Warranty provided by the manufacturer of her deviceUpon review of Ms***’s account this warranty has been extended as she subscribes to the optional Device Protection insurance feature for $per month, plus taxesDuring the Limited Warranty period, Ms*** is eligible to receive an advanced replacement of her device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage
T-Mobile records confirm that on January 12, 2017, February 10, 2017, February 13, 2017, and April 25, 2017, Ms*** participated in the Handset Exchange ProgramIn an effort to resolve the matter, on April 26, 2017, T-Mobile sent Ms*** a new Coolpad Catalyst handset at no cost, after a one-time courtesy credit of $
Upon speaking with Ms***, she expressed that the Coolpad Catalyst handset would not meet her needsTherefore, in an effort to further assist Ms***, on May 3, 2017, T-Mobile ordered Ms*** an Apple iPhone Plus 128GB handsetMs*** agreed to a down payment of $149.99, plus taxes and 24-monthly installments of $Ms*** has agreed to utilize her Apple iPhone Plus handset as a trade-inTherefore, Ms*** has been instructed to send her Apple iPhone Plus handset, in good working condition, directly to my attention at:
T-Mobile USA, Inc
Executive Response
Attention: Diana J***
Menaul BlvdNE
Albuquerque, NM
Upon receipt of Ms***’s handset, T-Mobile will apply a tracredit of $124.00, plus a credit of the taxes in the amount of $77.21, for a total of $to Ms***’s accountMs*** has accepted this as a resolution to her concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Diana J***
Executive Response

April 26,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 13, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced in regards to her monthly recurring chargesPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer Care department
T-Mobile records confirm that Ms*** has had an active postpaid account with two voice lines of service since January 25, On July 17, 2015, Ms*** activated a Mobile Internet (“MI”) line of service ending in At that time Ms***’s MI line was subscribed to the Simple Choice North America MI 3GB rate plan, for $30.00, plus taxesAdditionally, at the time of activation, Ms*** qualified for and took advantage of T-Mobile’s Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy Tab S deviceMs*** was not required to remit a down payment and then agreed to a series of 24-monthly installments of $per month
On September 25, 2016, Ms*** activated a second MI line of service ending in 0173, on the T-Mobile ONE Tablet rate plan for $75.00, plus taxesMs*** also qualified for and took advantage of T-Mobile’s EIP offering with the purchase of two Samsung JhandsetsMs*** was not required to remit a down payment and agreed to a series of monthly installments of $10.42, per handsetAdditionally, Ms*** utilized T-Mobile’s EIP offering for the purchase of an LG G Pad X tabletMs*** was not required to make a down payment and then agreed to a series of 24-monthly installments of $
It is important to note that at the time of purchase, T-Mobile was offering the September Smartphone On Us promotionAs part of this promotion, customers who purchased a Samsung Jhandset could receive the handset for free, after EIP monthly bill creditsAdditionally, T-Mobile was offering the T-Mobile ONE MI promotionAs part of this promotion, customers who purchased select LG tablets could receive the tablet for free, after EIP monthly bill creditsT-Mobile records confirm that Ms***’s account qualified for both promotions and the account has received credits in the amount of $per month, per line of service, for the Samsung Jhandset, and $per month, for the LG G Pad X tablet
On that day, Ms*** changed her rate plan to the T-Mobile ONE rate plan for $for both voice lines of serviceOn February 24, 2017, Ms***’s MI line ending in was subscribed to the Simple Choice North America MI 6GB rate plan, for $35.00, plus taxesAs Ms***’s MI lines of service are bundled with her voice lines of service; therefore, Ms***’s account receives a monthly credit in the amount of $per MI line of service
Additionally, Ms***’s account is enrolled in AutoPayAutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customerCustomers continue to receive notifications that reflect the balance due as well as a notation that the account is on AutoPayAs a result of the AutoPay enrollment, Ms***’s account receives a $bill credit, per voice line of serviceTherefore, Ms***’s monthly recurring charges are estimated to be $per month
T-Mobile records confirm that Ms***’s February 24, 2017, billing statement reflected a balance owed of $Additionally, Ms***’s April 4, 2017, billing statement reflected a balance owed of $It is T-Mobile’s position that Ms***’s account is being accurately charged and receiving all qualifying promotional creditsTherefore, we respectfully decline Ms***’s request for credits to be applied to her account balance
In an effort to amicably resolve the matter, upon speaking with Ms***, although it is outside T-Mobile’s 14-day return period, T-Mobile will allow Ms*** to return her Samsung Galaxy Tab S and LG G Pad X devices, in good working condition, within 30-days, directly to my attention at:
T-Mobile USA, Inc
Executive Response
Attention: Diana J***
Menaul BlvdNE
Albuquerque, NM
Upon receipt of the handset, T-Mobile will apply a credit to the account in the amount of $224.15, for the remaining EIP balancesT-Mobile recommends that Ms*** return the handset via a traceable carrier and request a tracking number when shippingAt this time Ms*** has declined this option and advised T-Mobile’s Executive Office that she will keep the equipment and rate plans as they are as of the date of this letterShould Ms*** wish to discuss this matter further or fulfill this offer, she may contact me within 30-days of this letter at the number listed below
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Diana J***
Executive Response

Complaint: ***
I am rejecting this response because:Is T-Mobile trying distraction with you as well? I am seeing a lot of 'alternate facts' in their response. Starting with me changing the planI have no authority to change the plan as I was taken off of that privilege at my urging of my son to do so on appxOct.27, I am sure that we have texts to confirm that. Is T-Mobile actually stating that I asked to have my cell plan changed to a more costly one with no added benefits? That's brazen! And totally falseI have had a lot of misery from T-Mobile but I am not crazy yetI am willing to swear under oath that I never made a phone call stating that m rate was too low and I asked to change to a plan to pay more for my cell phone serviceI am also glad that I can see that they have not fixed my bill and intend to keep overcharging me on future statementI have a plan that I have had since Nov, My rate is $for voice lines + tablet lineThat makes my bill $exclusive of the phone paymentsI recently (as in last week) switched one of my $voice lines to a Sync Up line which is a $data lineI asked the TM agent how that would affect my bill and was told that it would reduce my bill by the $differenceTheir response indicated that they intend to overcharge me $50/month for my downgradeThey wish to bloat my bill no matter what.Their motto is ' keep your plan as long as you want'And I plan to hold them to thatIn case they missed it in the previous paragraph - I never asked to have my plan changedNot on June nor on July 18. My bill has a credit due to my payments showing that they did not process when they didHence, I made additional payments resulting in a credit balanceI had a credit balance of $75+ on the previous monthSo my bill that should have been appx$and I made $of payments (I paid the bill without further dispute to not lose my claim of extortion).I would like to see evidence of any of the claims in their response because the bills I am able to download from their website sure do not indicate any.I will send you my screenshots and (I apologize for my typos) in a separate response because sometimes these things timeout and I don't wish to have to type this all over again.Thank you.*** ***cell: ***
Sincerely,
*** ***

July 12,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 9, 2016, regarding the above-referenced account. T-Mobile is pleased to report that we resolved this matter to Mr***’s satisfaction
T-Mobile regrets that Mr*** had concerns with the billing statement, our services and with his recent call to our Customer Care team. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Customer Care team
Mr***’s account was activated on June 6, with two mobile numbers and he subscribed to our Simple Choice North America Unlimited Talk, Text and Data rate plan for $per month for two lines of service. Please be advised that Mr***’s account was billed in advance and the first billing statement was dated June 6, and reflected a balance in the amount of $for services billed from June 7, through July 6, 2016, payment was due by June 27, T-Mobile records indicate that when Mr***’s account was activated he was enrolled in paperless billing. When Mr***’s billing statements were available, he was sent an email notification that his billing statement was ready to be viewed from his online account at www.T-Mobile.com. As a courtesy to Mr***, T-Mobile reprinted the billing statement dated June 6, and mailed it to his address of record
We regret that Mr*** experienced concerns with the coverage around his residence. T-Mobile is constantly working on expanding our coverage and Mr*** may continue to check the coverage available in his area online at www.T-Mobile.com. We hope we can assist Mr*** in the future
Mr***’s account was cancelled on June 17, when his mobile numbers were transferred to another service provider. We regret to hear about Mr***’s experience when he contacted our Customer Care team and we will follinternally with our staff
In an effort to amicably resolve this matter and as a gesture of goodwill, T-Mobile issued a credit in the amount of $to the account for the monthly access charges and taxes billed from June 17, through July 6, 2016. Mr***’s revised final balance was $for pro-rated monthly access charges for services from June 7, through June 16, 2016. On July 11, 2016, T-Mobile received a payment in the amount of $34.66; Mr***’s account is closed with a zero balance.
T-Mobile appreciates that Mr*** activated with us again and we hope that we can provide his wireless needs in the future. We regret any inconvenience that Mr*** may have experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ally Y***
Executive Response

July 20,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 6, 2017, regarding the above-referenced accountT-Mobile is pleased to report that Ms*** concerns have been addressed and resolved to her satisfaction
T-Mobile regrets any concerns Ms*** may have regarding her accountT-Mobile records indicate that on May 18, 2016, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy SEdge 32GBPlease be advised that at the time of purchase Ms*** added the JUMP! featureThe JUMP! feature provides customers all the coverage offered by our Premium Handset Protection bundle (handset insurance and extended warranty), Mobile Security with Lookout, plus the benefit of traditheir current device financed through an EIP for a credit of the remaining EIP balance due, up to one-half of the original retail price of that deviceCustomers enrolled in JUMP! are provided with unlimited opportunities to upgrade the device they enrolled in JUMP! with no waiting period
Please note that on April 15, 2017, Ms*** completed a JUMP! upgrade and purchased a Samsung Galaxy Sunder our EIP offeringPlease be advised that Ms*** traded in her Samsung Galaxy SEdgeHowever, T-Mobile records confirm that the traSamsung Galaxy SEdge was received physically damaged; as such the tracredit was not issued to the account
Nevertheless, as a gesture of goodwill and in an effort to amicably resolve this matter, on July 10, 2017, T-Mobile honored the tracredit of $This credit covered the remaining EIP balance owed for the Samsung Galaxy SEdge of $Please note that the remaining balance of $was applied towards the Samsung Galaxy S8’s EIP balance, reducing the EIP balance to $
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’ recent contact with our Customer Care
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Mercedes V***
Executive Response

June 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** ***, ** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 25, 2017, regarding the above-referenced account. T-Mobile’s goal is to provide exceptional service for all of our customers, and we regret any concerns experienced by Mr*** regarding his tradeviceAccording to our records on May 21, 2017, Mr*** activated his account purchasing a Apple iPhone Plus 32GB and accessories through our Equipment Installment Plan (“EIP”)During his purchase he brought in a AT&T branded Apple iPhone 6S 64GB device and was offered a trade in value of $178.00, which was accepted; $was applied towards the down payment and taxes for his new equipment and accessories and the residual of $was applied as a bill credit towards his account It is important to note that the traof a device within the retail store is a final transaction. Pursuant to the agreement signed at the time of the trade-in, Mr*** agreed to and accepted terms which included statements such as “You are giving up full ownership rights to the Handset”, “the sale of Your Handset is final, non-refundable and non-returnable (unless otherwise required by law)”, and finally, “By surrendering Your Handset, You are accepting the Offer Price and have read and agreed to the T-Mobile Device Recovery Program Terms and Conditions” Please be advised that the above information applies even when cancellation of service is requested and processed within the purchased handset’s return period. T-Mobile retail stores and our dealer locations do not retain tradhandsets; they are sent daily to CWork Solutions, LP, the third-party company that facilitates our traprogram. As such, although T-Mobile regrets any inconvenience to Mr***, we are unable to return his handset as it is no longer in the possession of the store where he activated service On June 3, 2017, T-Mobile records confirm that Mr*** returned his T-Mobile iPhone Plus and accessories, receiving a credit on his account for the $trade in value that was applied towards the down payment less a $restocking fee T-Mobile sincerely regrets that Mr*** had anything but a Un-Carrier experience while working with our Retail teamWe make every effort to be professional and courteous, while putting our customers firstThat’s part of our core Un-Carrier values that we strive to live by each and every day Therefore, as a courtesy for the experience Mr*** has encountered, and in an effort to amicably resolve his concerns, T-Mobile has issued a credit towards his account for the monthly recurring charges from May 21, 2017, through June 4, 2017, and for the $restocking fee, leaving with a credit balance of $Additionally, T-Mobile has requested that the credit balance be sent to Mr*** in the form or a prepaid debit card and should be delivered in ten business daysThis will leave Mr***’s account closed with a zero balance Again, we apologize for the inconveniences this has caused Mr*** and appreciate the opportunity to address his concerns Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Christina S*** Executive Response

May 17,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 11, 2017, regarding the above-referenced account
T-Mobile regrets that Ms*** has experienced any difficulty contacting our officeWe also regret Ms***’s concerns regarding our proposed offering provided in our response to your office dated January 5, 2017, of a one-time credit of $as final resolution to her concerns
Please be advised that we have made several attempts to contact Ms*** via call and email on the dates of May 12, and May 16, 2017, which have proven unsuccessfulT-Mobile would like the opportunity to resolve this matter amicably with Ms***; therefore, she may contact me at the number below to provide additional information that will allow us to further investigate this matterT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ally Y***
Executive Response

October 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated October 8, 2015, regarding the above-referenced accountT-Mobile regrets any frustration Ms*** encountered with the Carrier Freedom offeringA review of Ms***’s account confirms that on July 8, 2015, she activated number ending in *** on her above accountOur records indicate that at the time of activation Ms*** participated in our JUMP! On Demand program wherein she leased an iPhone 16GB device for her above number wherein she agreed to monthly payments of $Further records confirm that Ms*** traded in an *** iPhone Additional records confirm that Ms*** agreed to trathe *** iPhone device for a tracredit of $351.00, wherein $was initially applied toward the SIM card cost including tax, and the remaining amount of $was applied as a credit toward her account balanceMs*** may verify this agreement by reviewing the receipt and the Device Recovery Program Agreement which she signed on July 8, It is important to note that when customers participate in JUMP! On Demand and traequipment, they are not eligible to receive reimbursement for their equipment costs from their previous carrierHowever, customers are eligible to receive reimbursement for their early termination fees from their previous carrierTherefore, when Ms*** applied for reimbursement on August 27, 2015, she was only approved to receive reimbursement for her early termination fee in the amount of $As Ms*** states in her correspondence, a prepaid debit card was mailed to her billing address to reimburse her for the early termination fee totaling $Unfortunately, Ms*** is not eligible to receive reimbursement for her *** iPhone deviceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at*** *** *** Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

Complaint: ***I am rejecting this response because: I received an email through the Revdex.com on Friday morning August in regards to a situation with T-Mobile. In the email I received an offer from T-Mobile to cover the difference that was being disputed. I would like to accept T-Mobile's offer but in the original email a MrRuben A*** stated that I had till September 1, to accept his offer, and that he had tried to contact me on numerous occasions. I have the original email saved in which I received from MrA*** dated August in which he wanted to setup an appointment with me. I called him back that evening and left him a voicemail. I tried to call him back on Thursday August but when it went to his voicemail, I did not want to leave another voicemail, and wanted to give him a chance to call me back. On Friday morning August 21, I received a new email from the Revdex.com from T-Mobile from MrA*** which laid out the parameters for the agreement. I called his number back today and left him a second voicemail and even emailed the email address that is attached to his original email to me. I have not heard anything from anyone at T-Mobile about my situation.Sincerely,*** ***

October 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 29, 2015, from Mr*** *** regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is Ms*** ***, and that she has designated Mr*** as an authorized user of the accountT-Mobile regrets any issues Mr*** may have experienced in regards to the rate plan that the above-referenced account is subscribed toOur records confirm that as of March 21, 2015, Ms*** had four lines of service and was subscribed to our Simple Choice Family Unlimited Talk, Text, and Data rate plan at $monthlyThis rate plan includes unlimited domestic voice minutes, text messages, and data, with up to gigabytes (GB) of high speed dataOn August 2, 2015, Ms*** added GB of high speed data to the line of service ending in ***The lines of service ending in *** and *** are each subscribed to JUMP! handset protection at $per line monthly, and the line ending in *** is subscribed to handset insurance at $monthlyOur records confirm that on August 2, 2015, Ms*** contacted Customer Care and added GB of high speed data to the line of service ending in ***As such, the monthly access charges were $before taxesT-Mobile records confirm that Ms*** is also subscribed to our Advantage Program corporate discount programThis is a grandfathered program that allows individual customers to receive benefits based on their affiliation with their employer or university by migrating their accounts to a corporate collectiveCustomers are required to recertify their employment on an annual basis to maintain their monthly discountIt is important to note, however, that some promotional rate plans are not eligible for the Advantage Program discount as they are already discountedOur records confirm that on August 15, 2015, Mr*** contacted Customer Care and changed the rate plan to our promotional Simple Choice North America Unlimited Talk, Text, and Data rate plan at $monthlyThis highly discounted plan included unlimited voice minutes, text messages, and data, with up to GB of high speed data per line while in the United States, Canada, and MexicoAlong with the previously detailed handset protection features, Ms***’ monthly access charges remained $before taxesHowever, as this rate plan is a highly discounted promotional plan, it does not qualify for the monthly Advantage Program discountPlease note that Ms*** is subscribed to our Bill Current programThis means that charges for a customer’s rate plan are billed in advance of the service being provided and become due within that billing cycleFor instance, a customer’s billing cycle may run from the 1st of the month through the 30thThey will receive notice of their monthly reoccurring service and feature charges on or around the 2nd of the month, and those charges will be due on the 22ndIf during that billing cycle the customer had any usage charges, such as international calling or third-party downloads, the respective charges would be reflected on the next month’s statement, as obviously we cannot predict those charges in advanceAs such, the billing statement dated July 21, 2015, for service prior to the rate plan change that occurred on August 15, 2015, was in the amount of $for monthly access charges, monthly Equipment Installment Plan charges, and taxesFollowing Mr***’ rate plan change, the billing statement dated August 21, was in the amount of $for monthly access charges, monthly Equipment Installment Plan charges, and taxesA payment for this balance was received on August 31, 2015, resulting in a zero balance at that timeMs***’ billing statement dated September 21, 2015, was in the amount of $for monthly access charges, monthly Equipment Installment Plan charges, and applicable taxes, with payment due October 13, As such, on September 28, 2015, Ms***’ rate plan was changed back to our Simple Choice Family Unlimited Talk, Text, and Data rate plan at $monthlyThe handset protection features remained on each line of serviceNo additional features were added to the accountAs a result, Ms***’ monthly access charges are $before taxesIn an effort to amicably resolve Mr***’ concerns, on September 28, 2015, T-Mobile issued a courtesy credit of $to the account, reducing the balance owed to $Additionally, on September 30, 2015, T-Mobile confirmed that the rate plan currently on the account meets Mr***’ needsAn additional courtesy credit of $was issued to Ms***’ account at that time and the account remains active with a balance of $Payment for the balance remains due by October 13, Ms*** may contact Customer Care at *** to arrange for paymentT-Mobile regrets any inconvenience Mror Ms*** may have experiencedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCChris P*** Executive Response

August 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account NoXXX-XXX-*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”)
is in receipt of your correspondence dated August 25, 2015, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved Mr*** concerns to his satisfactionT-Mobile regrets any confusion to Mr*** regarding his 4G monthly prepaid accountT-Mobile records confirm that Mr*** had a 4G monthly prepaid account with the mobile number ending in ***Mr*** was subscribed to our $Unlimited Talk, Text, and Data with 4G speeds up to 4GBThis plan, like our other prepaid plans, provides service for a period of days at a timePlans automatically renew at the end of the 30th day if funds are available in the account to cover the plan and feature costsIt is important to note that renewal occurs at midnight, based on the time zone of the mobile numberIf funds are not available to cover the rate plan and features cost, service is suspendedOur records indicate that on Mr*** was enrolled into our AutoPayAuto-Pay is a free service that allows T-Mobile customers to pay their bills automatically every month with a credit or debit cardOn July 14, 2015, Mr*** direct payment made using his AutoPay was made in the amount of $Exactly thirty days after, on August 13, 2015, a payment was made from Mr*** AutoPay at 3:AMOn August 13, 2015, Mr*** canceled his mobile number at 3:PMIt is important to note that Mr*** may request to cancel his AutoPay with our Prepaid Customer service or online at mytmobile.comPlease be advised that per the Terms and Conditions that were agreed upon at the time of activation, “Pre paid Service is non-refundable (even if returned during the return period), and no refunds or other compensation will be given for the unused airtime balances, lost or stolen prepaid cards or coupons.” However, in an effort to amicably resolve this matter, on August 27, 2015, T-Mobile processed Mr*** refund in the amount of $Please allow three to five business days for the refund to reflect on Mr*** financial institutionAs an additional courtesy, on August 27, 2015, T-Mobile mailed a prepaid refund card in the amount of $Mr*** his taxesPlease allow seven to ten business days for mailingMr*** accepted this as a resolution to this matterAs of August 27, 2015, Mr*** 4G prepaid monthly account remains canceled with a zero balanceT-Mobile regrets any inconvenience to Mr*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCLeah T*** Executive Response

March 4, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Prepaid Acct No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”)
is in receipt of your correspondence dated February 19, 2016, regarding the above-referenced accountT-Mobile is pleased to report that we have successfully contacted Ms*** and have resolved the matter to her satisfactionWe regret any inconvenience that Ms*** may have experienced with our Post Exchange programOur records indicate that on February 1, 2016, a Post Exchange was processed to replace the non-working Samsung Galaxy Grand Prime associated with the above-referenced mobile numberPlease be advised that as part of our Post Exchange offering, Mr*** was required to return the non-working handset to the National Return Center (“NRC”) firstUpon receipt of the non-working handset, a replacement handset was then shipped to the mailing address provided by Ms***Please be advised that in each replacement handset box, a set of instructions are provided to inform customers as to how to return their non-working equipmentThis includes keeping the original memory card, battery and back cover for use with the replacement handsetNevertheless, upon speaking with Ms*** on March 3, 2016, in an effort to amicably resolve the matter, T-Mobile has agreed to send Ms*** a like-new Samsung Galaxy Skit at no charge as an alternative exchange to be shipped to her mailing addressUpon receipt of the alternate exchange, T-Mobile requests that Ms*** return the Samsung Galaxy Grand Prime to our Executive Office via the prepaid United Parcel Service (“UPS”) label provided to her by our Executive OfficeT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCEmilio S*** Executive Response