T-Mobile Usa Inc

September 30, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 24, regarding the above-referenced accountT-Mobile regrets any inconvenience Mr*** may have experiencedOur records confirm that Mr***’s home area experienced a network outage from September 16, 2016, through September 18, We regret any coverage concerns that Mr*** experienced, and we are pleased to report that the issue has since been resolvedMr*** was offered a credit of $for his inconvenience which he acceptedFurthermore, as a one-time courtesy, T-Mobile offered an additional credit of $which represented Mr***’s monthly recurring charges from August 24, 2016, through September 23, Mr*** accepted this offerAs of the date of this correspondence, Mr***’s account reflects a zero balanceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCRonnie A*** Executive Response

February 15,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ** *** Your File No*** T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 3, 2017, regarding the above-referenced account
We regret any concerns Ms*** has experienced regarding our handset exchange programBy purchasing T-Mobile equipment, Ms*** received a one-year Limited Warranty provided by Apple, the manufacturer of her deviceDuring the Limited Warranty period, Ms*** was eligible to receive an advanced replacement of her device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting Apple directly to discuss repair or replacement optionsAccording to our records, on February 6, 2016, Ms*** purchased an iPhone handset and a Samsung Galaxy Note Edge handset through our Equipment Installment Plan ("EIP") program wherein she was required to remit a down payment in the amount of $and pay taxes on the full retail price and she agreed to 24-monthly installments in the amount of $for both handsets
According to our records, on January 30, 2017, Ms*** completed a warranty exchange for her iPhone handset used on the mobile number ending in Please be advised that with Ms*** handset purchase a set of Terms and Conditions including the Limited Warranty is providedMs*** may refer to the Warranty Information which states the following: “…If your Device is replaced, T-Mobile or the Device manufacturer may choose to replace it with a functionally equivalent reconditioned, refurbished or pre-owned device.”
Upon speaking to Ms***, on February 6, 2017, she advised that her replacement iPhone handset is functioning and she is able to utilize her servicesNevertheless, in a continued effort to amicably resolve the matter, at that time, T-Mobile offered to apply a courtesy credit in the amount of $toward Ms*** account which is equivalent to one month of her monthly access chargesRegretfully, Ms*** declined our offerPlease be advised that Ms*** may contact me at the number below within 30-days from the date of this letter should she choose to accept our offer
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms*** contact with our Customer CareWe regret any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Brandon M*** Executive Response

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

May 18,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** **
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated May 13, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Mr** experienced regarding his final account balanceMr** subscribed to our T-Mobile ONE rate plan for $per month for one line of serviceOn February 1, 2017, two Apple Studio headphones and Beats Solo headphones were purchased on our Equipment Installment Plan (“EIP”)On February 17, 2017, Apple iPhone Plus device accessories and LG Aristo device accessories were purchased on an EIP
On February 21, 2017, Mr** cancelled his T-Mobile account when he ported his number to another providerMr**’s final monthly billing statement was in the amount of $1,and consisted of an unpaid balance in the amount of $for monthly access charges, monthly accessory charges, and fees and taxes for the billing period from February 2, 2017, through March 1, 2017, and new charges in the amount of $1,for the final accessory charges
On May 15, 2017, our Fraud Team reviewed Mr**’s concerns regarding the accessory purchases and determined that the allegation of fraud has been substantiatedTherefore, Mr** has been absolved of all financial responsibility for the two Apple Studio headphones and Beats Solo headphones, and the Apple iPhone Plus device accessories and LG Aristo device accessoriesAn adjustment in the amount of $1,was issued to the account bringing the balance to $On May 17, 2017, T-Mobile received a payment in the amount of $Mr**’s account remains closed with a zero balanceT-Mobile regrets any inconvenience to Mr**
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jennifer G***
Executive Response

October 2, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 19, 2017, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is *** ***, and that he has designated *** *** as an authorized user of the account. T-Mobile regrets any concern Mr*** had regarding the September Smartphone On Us promotion. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that Please be advised that from September 1, 2016, through September 13, 2016, customers who signed up for the new T-Mobile ONE rate plan and purchased a Samsung Onor LG Khandset or handsets, could have qualified to get the phones on us via Equipment Instalment Plan (“EIP”) bill credits, and from September 7, 2016, through September 13, 2016, customers could have purchased Samsung Jor LG Khandsets on EIP and received bill credits to cover the handset cost On September 3, 2016, Mr*** purchased four Samsung Jhandsets on his account with EIP. Regrettably, the handsets purchased were not eligible for the promotion until September 7, 2016, and in turn did not receive the promotional bill credits. T-Mobile regrets any inconvenience this matter may have caused Mr*** In an effort to amicably resolve Mr***’s concerns, T-Mobile offered to place a one-time courtesy credit to Mr***’s balance of $to cover the four devices cost of $each over months, and to close the remaining EIPs to ensure no future billing for the cost of the devices. T-Mobile has respectfully declined the addition of a tax credit as we do not charge monthly taxes on EIPs. T-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Juan C*** Executive Response

Complaint: ***I am rejecting this response because:
Since this complaint was filed with the Revdex.com, T-Mobile rep Christopher P*** called me on Friday 12/in the afternoon and left me a message asking to be called backI returned the call that same day at 4:33pm and found out that his schedule ended at 2:30pmI left a message at that timeI called again next morning (Sat 12/10) at 9:25am (left a message), he returned the call at 1:35pm (left me a message) and I called again at 1:50pmI am listing this timeline to show that I returned all of his calls and every time I called he was either out of the office or didn't take my call
We did purchase three Samsung Galaxy Note handsets (two black and one white) on August 23, and we paid monthly payments of $for each device until Aug 13, when we switched carriers to ***Before switching to ***, we called T-Mobile and were told by their rep that the equipment will be paid in full by Jan if we continued the monthly payments of $per phone and there was no binding contract
AT the time of switching to ***, we knew that there would be a Final Bill from T-MobileAt that time, we estimated the approximate total to be slightly over $based on the above info ($xdevices xmonths)
T-Mobile cancelled our access to the monthly statements through BillPay immediately after the switch, which we considered since we cancelled service The next correspondence we received was a threatening letter saying that we had an overdue balanceI immediately called on Oct 21, and spoke to a T-Mobile repI told her that we cancelled our service in August and that we have not received the final bill, and asked her why we received an overdue noticeShe responded that this was our final bill for $449.08, which I paid immediately over the phone (there was no mention of a bill for $692.16, as MrP*** mentioned in his response, and no mention of a remaining balance of $as he mentioned)I also asked the rep to send me a written bill reflecting the charges, which she did (the charges were for $449.08)At that time there was very clear communication that our account was closed in August and there was no other service with T-Mobile, which the rep acknowledged, confirming that this was the Final bill with T-Mobile
In November, when we received another bill from T-Mobile for $532.77, I immediately called T-Mobile, and several reps acknowledged that there was an error on T-Mobile’s part and that it would be rectifiedDuring this call, as I was transferred to four different departments, the reps acknowledged that there was no activity on any of the lines since August 13, 2016.
Also, on Sat 12/10, we received two different letters from T-Mobile, listing the Purchase Option price for each device at $(reflecting our calculations)
In summary, we switched carriers in AugustSince then, T-Mobile cancelled our access to any bill or statement that would have revealed any discrepancy (T-Mobile should have sent us bills or statements justifying any charges for the lines they claim were still open); we paid what we believed to be the Final Bill in October in good faith (the T-Mobile rep confirmed at that time that it was the final bill) and the amount paid was what we expected to pay for the balance of the equipment
During our time as T-Mobile customers we paid every single bill on time, which should speak of our integrity and honestyBased on all of the above, we respectfully ask that our account be considered paid in full since we already paid $in October that should have been sufficient to cover the remaining balance due on equipment
Sincerely,*** ***

This complaint was resolved with T-Mobile. They returned my over-payment. Thank you for your help.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Complaint: ***
I am rejecting this response because: I am appalled at the comments about one of my main issues about the watchI went into the store several times complaining about the watchEach time they told me to contact customer serviceThey were supposed to send me a replacementI never received itI have emails to prove itIf you check your records, it will show that I have never used the watch because of the radiation penetrating up my armEven after this complaint, I received a phone call from Mr*** indicating that I would receive a return address for the watch to return the item and I would receive full creditI have not received a return addressPlease check the recording of the conversationI never declined the tablet as indicated in the responseI was promised one at the time of opening up the line to reserve it, but I never received itI would not open a line for no reasonI have been with T-Mobile for almost nine to ten years and I am very disturbed about how my concerns were address and processedIt is a shame that T-Mobile demonstrates unethical practicesI would like to have this concern resolved.
Sincerely,
***

September 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 9, 2017, regarding the above-referenced account. T-Mobile regrets any inconvenience Mr*** experienced in regards to unlocking his devicePlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Customer Care Mobile Device Unlocks is available to customers who meet our eligibility requirements. However, at that the time Mr*** contacted T-Mobile Customer Care in regards to his Apple iPhone SE handsetthe device was not eligible for a Mobile Device Unlock as the account was cancelled on September 5, 2017, and the account balance of $had not been paidHowever, in an effort to offer an amicable resolution, Mr***’s Apple iPhone SE handset was unlocked from the T-Mobile network. T-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Jessica G*** Executive Response

September 10,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 1, regarding the above-referenced account.
T-Mobile understands how frustrating it can be to receive a bill that his higher than expected and be confused by the charges as well We have reviewed Mr***’ account and found that he activated his account on January 10, 2012, with the mobile numbers ending in *** and ***. On July 28, 2013, Mr*** elected to cancel his mobile number ending in *** and a $early termination fee was assessed as this line was canceled prior to the agreed upon terms. T-Mobile confirms that Mr*** did indeed pay the early termination fee as indicated in his correspondence.
On March 25, 2013, Mr*** line ending in *** purchased a Samsung Galaxy Blaze handset, at that time Mr*** elected to place the handset on Equipment Installment Plan (EIP). Then on May 15, 2014, Mr***’ line ending in *** purchased another phone, the LG Gwhich was also placed on EIP.
Please note the last payment received on Mr***’ account was on July 11, 2014, which was applied to the billing statement dated June 23, 2014. It is important to note that Mr***’ account was billed in arrears for services and on July 23, 2014, T-Mobile sent Mr*** his billing statement which reflected the balance of $and was for services utilized from June 23, to July 22, 2014.
On July 29, 2014, we received correspondence from Mr*** advising T-Mobile that the end user of the mobile number ending in *** had moved to an area in which T-Mobile did not provide coverage. As a gesture of goodwill, T-Mobile removed the contractual obligation from that line of service and advised Mr*** that he was able to cancel the account without the assessment of an early termination fee. However the handsets would not be able to be returned as he was outside of his provided return period and this was not included in any offer provided by T-Mobile.
Additionally Mr*** was advised in writing of the current balance of $and advised that he would receive one final billing statement reflecting the final EIP charges for the two handsets and his final month’s access charges. On July 27, 2014, Mr***’ account was canceled when the mobile number ending in *** was ported to another carrier. As mentioned above, Mr*** was not assessed any additional fees for cancelation.
On August 23, 2014, T-Mobile sent Mr*** his final billing statement which reflected the final balance of $and included the past due balance of $and final charges of $which consisted of the final month’s access charges, remaining EIP for the two handsets and applicable taxes and fees. T-Mobile continued to send Mr*** monthly revised billing statements and letters advising of the outstanding balance with T-Mobile
After unsuccessful attempts to collect on the outstanding balance T-Mobile transferred Mr***’ account to *** *** *** a third party collection agency. On May 26, 2015, Mr*** account was transferred again, this time to *** *** *** Based on our investigation, T-Mobile has found that Mr*** was billed accurately for handsets purchased, services utilized and we respectfully decline his request to send back the handsets for credit and remove the account from collections. Mr*** may contact *** *** ***, directly at *** to discuss his payment options
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at *** *** ***
Very truly yours,
T-MOBILE USA, INC
Mercedes B***
Executive Response

June 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated June 1, 2016, regarding the above-referenced accountT-Mobile regrets any frustration Mr*** may have experienced in regards to his coverage and data servicesT-Mobile records confirm that on June 13, 2015, Mr*** activated a single mobile number ending in *** on the Simple Choice Value rate plan, which for $per month, includes unlimited talk, text and data, with two (2) gigabytes (GB) of that data provided at up to 4G/LTE speeds depending on device capabilityData features providing increasing allotments of high speed data may be added for an additional costT-Mobile records confirm that on June 23, 2015, Mr*** chose to add the Simple Choice Unlimited data feature, which provides seven gigabytes of Smartphone Hotspot (“SMHS”) for $per monthOn November 19, 2015, T-Mobile launched Binge On, our answer to address customers’ growing demand for mobile videoVideo streaming has become the #way many people use dataBinge On is powered by technology built into our network that optimizes all detectable streaming video for mobile screens at DVD quality (480p or better), including YouTube, so it is more reliable and consistent, provides a satisfying viewing experience, and uses up less dataThat said, Binge On is a feature that our customers can control at all timesIt can be deactivated and reactivated anytime for each line on an account via My T-Mobile.com, either with the application or the online websiteWe notified customers multiple times about Binge On and their ability to control the service through its On/Off switch through communications using SMS, e-mail, web-based disclosures, advertising, mainstream news stories and social mediaBinge On is intended to stretch the data allotment of customers who utilize data on T-Mobile’s networkHowever, it is not intended for this to be the sole use of a customer’s dataIn Mr***’s letter to your office, he indicates that he is not able to use service with his handset in or around his homePlease be advised that Mr***’s bill cycle runs from the 14th of one month to the 13th of the following monthUsage on Mr***’s account during his current billing cycle reflects that from May 14, 2016, through June 2, 2016, Mr*** has used GBs of data, additional GBs data via tethering devices via the Smartphone Hotspot feature, and an additional GBs via Binge OnIt is T-Mobile’s position that Mr*** is able to adequately utilize his servicesIt is important to note that as a gesture of goodwill to Mr***, T-Mobile has provided at total of $in credits towards his account since its activationT-Mobile respectfully declines to provide any additional compensation towards Mr***’s accountAdditionally, Binge On is still subject to Data PrioritizationData prioritization is based on data used during the current bill cycleOnce a customer has used more data in a bill cycle than what we have calculated 97% of the rest of the customer base uses, their data is prioritized behind customers who haven't used as much dataAt the beginning of the next bill cycle their data returns to the same priority as everyone elseIf someone's data is prioritized behind customers who use less data, it does not mean they will automatically see slow data speedsOnly in a small number of areas, do we have towers that experience high network congestionFurther, on April 26, 2016, and May 16, 2016, T-Mobile’s engineering team determined that Mr***’s address of record is located in an area with high network congestion in which he may be subject to prioritizationIn regards to Mr***’s request for a refund of all funds paid on his account, T-Mobile respectfully declines his request as T-Mobile has confirmed that Mr*** has been able to fully utilize all aspects of his service including data and has already received a number of goodwill credits on his account, as referenced aboveWe regret that we have been unable to meet Mr***’s expectations as his service providerIt should be noted that T-Mobile does not require annual service contracts, rather service is at will on a month to month contractAs, such, Mr*** may choose to find a carrier that better meets his needsHowever, if Mr*** choses to continue his services with T-Mobile it is with the understanding that he is subject to our the terms and condition of our service, which include the potential for data prioritization Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCShannon R*** Executive Response

August 14,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 5, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate that *** *** is the account holder of record, and that he has designated *** *** as an authorized user on the above-referenced account
T-Mobile regrets any concerns Ms*** experienced regarding her payment and appreciates the opportunity to address her concernsT-Mobile records indicate that on July 20, 2017, payment arrangements were made with Ms*** with regard to the outstanding balance of $
Records indicate that Ms*** agreed to remit a $payment on July 28, Unfortunately, due to an isolated payment processing issue, Ms***’s banking account was charged $on July 28, 2017, and an additional payment of $on July 29, Ms*** was sent an SMS message on July 29, 2017, indicating that a duplicate payment was extracted from her banking account and that T-Mobile would be issuing a refund in order to correct the matter
As Ms*** mentioned in her correspondence, she contacted Customer Care on July 30, 2017, to inquire about the duplicate paymentsMs*** was advised that T-Mobile support teams were engaged in correcting the payment processing errorsUpon speaking with Ms*** on August 7, 2017, T-Mobile was able to verify that Ms*** had received the refund to her banking accountAs an additional gesture of goodwill, on August 8, 2017, T-Mobile applied a one-time courtesy credit in the amount of $leaving a remaining a balance of $that will be due on August 25,
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer Care representativesT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
*** *** Executive Response

March 21,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 24, 2017, regarding the above-referenced accountT-Mobile is delighted to be able to provide Mr*** with a satisfactory response to his concerns
T-Mobile is sorry to hear that Mr*** may not have received all of the important details regarding T-Mobile’s Friends and Family lines On Us promotionPursuant to our previous response, dated March 10, 2017, T-Mobile confirmed that in order for Mr*** to be re-enrolled in our Friends and Family lines On Us promotion, Mr*** must re-activate his recently cancelled line, with the mobile number ending in 8348, within days from the date of cancellation on February 8,
T-Mobile records confirm that on March 10, 2017, Mr*** re-activated the mobile number ending in 8348, and T-Mobile enrolled Mr***’s mobile numbers ending in and in the Friends and Family lines On Us promotionIn addition, T-Mobile provided Mr*** with an account credit in the amount of $for the missed month of the promotion, bringing Mr***’s account to a revised credit balance of $T-Mobile regrets any inconvenience to Mr*** regarding this matter, and we are pleased to have now resolved this matter in full for Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Kayla J***
Executive Response

August 30,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 27, 2017, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letter
T-Mobile regrets to hear of Ms***’s concerns regarding the account and we welcome the opportunity to respondT-Mobile records reflect that Ms***’s account was activated on April 26, In cases where the account holder of record claims they did not activate the account, T-Mobile requires that party complete a Collection Dispute FormEnclosed is a form for Ms*** to complete and return with a photocopy of her driver’s license or other government-issued photo identification and a police report naming the responsible partyThis may be sent to me at ***@T-Mobile.com or faxed to 505-998-to my attentionUpon receipt, T-Mobile will review this matter further and apprise Ms*** of our findings
If upon receipt of this information T-Mobile is able to substantiate Ms***’s allegation of fraud, we would absolve her of all financial responsibility for this accountIf this occurs, Ms*** would then be eligible to apply for new serviceWe regret any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
David T*** Executive Response

Complaint: ***
I am rejecting this response because:when we signed with t mobile to start service we were given miss information and different rates then what the customer service agent is describing.when the customer service agent contacted me in order to propose to me the offer I confronted her in regards to miss leading us to sign for the service, the agent then advised me to check on the internet and confirm that the information is correct for the next time, I explained to the agent that I have traded phones in return to a service which I didn't receive the agent then tried to propose the offer in a different way such as cover the devices but not the bill on the account, then explain to the agent that I feel like she is disrespecting my intelligence and I shouldn't pay more for a service which I did not receive as yet.I have traded phones and purchased new one in order to sign on service which I did not recieve,T mobile gave both me and my wife wrong information at a T mobile store from a uniformed T mobile agent, why I should second guess the information that was given by the agent and confirm with the company consumer policy at the online portal.so basically the agent advising me not to trust their representatives and then trying to bill me for their misrepresentation, I have tried to resolved this with t mobile for over a year with no luck, all of the phone calls are documented on T mobiles end.I offered the agent that I will return my phones which are in perfect condition all three devices and get my old phone back or at least the same model, I feel like I shouldn't be the one paying out of my pocket because I was mislead by a T mobile representative, not to mention how the agent tried to use some selling methods in order for me to accept the "deal", I don't want any deal I simply want out of their service with no extra costs, after all I signed for a service which I didn't receive not to mention the weeks that I have no service here on the island at all.I feel scared
Sincerely,
*** ***

May 25,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 15, 2017, regarding the above-referenced accountWe are pleased to report that we have resolved this matter to Mr***’ satisfaction
T-Mobile sincerely regrets any inconvenience Mr*** experienced regarding our This One’s On Us add a line promotionFrom March 1, 2017, through March 5, 2017, T-Mobile offered eligible customers with two active voice lines the ability to add a third voice line for free via monthly bill creditsT-Mobile records confirm that on March 3, 2017, Mr*** contacted T-Mobile and requested to have a Mobile Internet line of service added to his accountThe activation was future dated for March 9, As the activation date fell outside of the initial promotion eligibility time window, Mr*** was not enrolled or eligible in the promotion automatically
T-Mobile contacted Mr*** on May 19, 2017, and in effort to resolve this matter amicably, T-Mobile has enrolled the Mobile Internet line ending in *** into the promotionPursuant to the conversation, T-Mobile advised that starting on Mr*** next billing cycle for the billing period of June 9, 2017, through July 8, 2017, Mr*** should begin to receive the promotional bill creditsMr*** advised that this matter has been resolved
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jamen F* Executive Response

June 13,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 31, 2017, regarding the above-referenced accountPlease be advised that T-Mobile has made attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’s concerns within this letter
T-Mobile regrets any concerns regarding Ms***’s handset that she has experiencedT-Mobile records indicate Ms*** activated service on March 22, 2017, and selected our T-Mobile ONE No Credit Check rate plan for $per monthIt is important to note that at this time, our records indicate a handset was not purchased for use with this account
Upon review, on May 31, 2017, as stated in our Terms & Conditions of Service (“T&C's”), T-Mobile cancelled Ms***’s account as it was determined to be a business risk
On June 2, 2017, T-Mobile received a request for a Mobile Device Unlock (“MDU”) for an iPhone Plus handsetT-Mobile may provide an MDU for eligible devices, provided the eligibility requirements are met, which are available to Ms*** at https://support.t-mobile.com/docs/DOC-As the account was cancelled, Ms***’s referenced handset was not eligible for an MDU
T-Mobile would like the opportunity to resolve this matter amicably with Ms***; therefore, she may contact me at the number below to provide additional information such as the IMEI of the handset in question, as well an original receipt or other proof of purchase that will allow us to further investigate this matterThe requested documentation can be sent to my attention via facsimile at 505-998-or via email [email protected] regrets any inconvenience to Ms***, and we appreciate the opportunity to address her concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ronnie A*** Executive Response

August 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated August 3, 2016, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’s concerns within this letterT-Mobile sincerely regrets any inconvenience Ms*** has experienced regarding her accountPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer CareWith one of T-Mobile’s Un-carrier moves, T-Mobile launched Smartphone Equality - a program whereby customers who were previously not eligible for well-qualified equipment pricing can qualify for the best pricing available if they pay their bill on time for their current account for consecutive monthsIn order for a payment to be considered “on-time”, the payment must post to the applicable account within hours of the original due datePayments posted after the hour window will reset the monthly counter Ms***’s most recent late payment occurred when she remitted a payment on July 7, 2016, in the amount of $for the payment due on July 3, As such, Ms*** would not qualify for best pricing until months after July 3, should payments be received by the 3rd of each month for the next monthsT-Mobile regrets if any representative did not explain the details of our Smartphone Equality program to Ms***Nevertheless, in an effort to amicably resolve this matter, T-Mobile will change Ms***’s account eligibility status to have best down payment pricing on October 10, 2016, as long as the account is in good standing and current on that dateIf the account is past due on October 10, 2016, Ms*** will have to remit consecutive on time payments moving forward to become eligible for best down payment pricing on equipmentBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCZachary S*** Executive Response

Complaint: ***
I am rejecting this responseI will consider it resolved when all credits are applied to my account So far I have received $and am still owed $113, plus ongoing monthly credits
Sincerely,
*** ***