T-Mobile Usa Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

September 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 1, 2017, regarding the above-referenced account. T-Mobile is pleased to inform you that upon speaking with Ms***, she confirmed that her concern has been resolved to her satisfaction T-Mobile regrets any inconvenience Ms*** may have experienced in regard to upgrading her handset and we appreciate the opportunity to address her concerns. Please be assured that T-Mobile strives to provide world-class service to all of our customers on every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer Care. Please be advised that individuals who choose to activate post-paid service with T-Mobile are required to provide their social security number and consent to a check of their personal credit. Similarly, any post-paid customers who wish to purchase new equipment and finance it through our Equipment Installment Program (“EIP”) are also required to consent to a check of their personal credit. Based on an individual’s personal credit history, as reported by the three major credit bureaus and perhaps with assistance from one of several secondary bureaus, a decision is made about the number of lines a new customer qualifies for or any required deposit per line of service. In addition, for any customer asking to use the EIP program to finance equipment, the credit check provides information about what T-Mobile can offer that individual for financing terms T-Mobile records indicate that on July 21, 2017, Ms*** activated her account. It is important to note that T-Mobile records do not indicate that at any time, Ms*** was advised that she would not have a down payment for equipment purchases. As mentioned above, any down payment required, is based on the customers personal credit. T-Mobile records confirm that Ms*** is not well-qualified and therefore subject to a down payment when purchasing a handset. Nevertheless, as a means to amicably resolve Ms***’s concerns, on September 5, 2017, T-Mobile offered as a one-time courtesy, to designate Ms***’s account as well qualified so that she may purchase a handset and add a new voice line of service with a zero down payment, or the lowest down payment available based on the handset she purchasesT-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Carlos T*** Executive Response

April 11, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated March 29, 2016, regarding the above-referenced accountWe are pleased to report that upon speaking with Mr*** we were able to resolve his concerns to his satisfactionWe regret any confusion that Mr*** had regarding the billing options available to himT-Mobile records confirm that on August 9, 2013, Mr*** activated the above account and subscribed to our paperless billing servicePlease note that paperless billing is a free service that allows customers to receive their billing information in a secure online channel hours a day, seven days a weekCustomers receive free email and/or text message (“SMS”) notification when their bills are viewable on My.T-Mobile.comAs of March 28, 2016, Mr*** unsubscribed from paperless billing and will begin to receive a free paper billing statement which will include a summary of all charges including his Equipment Installment Plan (“EIP”) balancesHowever, in the future, if Mr*** would like to receive a detailed billing statement, which would include detailed records of his calls, text messages and data usage, he can subscribe to our detailed billing statement which is $per monthMr*** as agreed to keep the summary of all charges only at no additional costIn Mr*** correspondence to your office, he indicated that he was concerned about his data usageAfter further review we have found that Mr*** mobile number ending in *** is currently subscribed to our gigabytes (“GB”) data with smartphone mobile hotspot service (“SMHS”) feature for $per monthIt is important to note that this feature provides 6GB of combined data, which can be used for either phone or mobile hotspot dataT-Mobile is focused on providing the best network experience for all of our customers, and as a result we may temporarily reduce data throughout speeds for a small fraction of customers who use a disproportionate amount of bandwidthAdditional information about this process can be found in Mr*** Terms and Conditions of service, but T-Mobile reserves the right to reduce data speeds once a user on the account has reached allotted amount of data usage during a billing cycleOnce the allotted threshold is reached, services continue at a reduced rate until the start of the next billing cycleWe appreciate that reduced data throughput may cause usage challenges and that is why Mr*** is provided with a number of options to tracking his data usageUsing a T-Mobile device, he can dial #WEB# (#932#) and presses send to check data usage at any timeT-Mobile will also send Mr*** a free SMS once usage reaches 50% of the allotted data during a billing cycleMr*** is also invited to access his My.T-Mobile.com account webpage to view and monitor all account usage information, including past and current data usageFinally, at any time T-Mobile’s Customer Care representatives are available to supply real time data usage and other account informationFurthermore, T-Mobile records reflect that Mr*** purchased an LG Stylo on January 5, We regret any issues that Mr*** has experienced with his equipmentAt the time of Mr*** purchase for the LG Stylo, T-Mobile provided a 14-day return period which allowed him to use the equipment to see if it met his needsIf the equipment was not acceptable or if Mr*** so chose to upgrade to a different phone, it could have been returned to the original point of sale for a refund or exchangeOur records confirm that Mr*** did not take advantage of the return period mentioned aboveNonetheless, when Mr*** purchased his LG Stylo mentioned above, he was provided with a one-year Limited Warranty, which is provided by the manufacturer of his deviceDuring the Limited Warranty period, Mr*** is eligible to receive an advanced replacement of his device via T-Mobile’s Handset Exchange ProgramAlternatively, Mr*** can replace his device through a post-exchange program by contacting the manufacturer directly to discuss repair or replacement optionsIt is also important to note that, customers are provided a 90-day limited warranty on any accessories provided with the original packaging of their device, which includes the battery and charging cableRecords indicate that on March 22, 2016, Mr., *** contacted our Technical Support team and indicated his device was not holding a chargeAs such, the appropriate troubleshooting was completed and it was determined that the battery for the LG Stylo may have been defectiveAs Mr*** battery was no longer under the 90-day limited manufacturer’s warranty mentioned above, T-Mobile recommended that Mr*** contact the manufacture of his device which is Life’s Good (“LG”)Although it is T-Mobile’s position that Mr*** has been provided with the appropriate replacement options, on March 31, 2016, T-Mobile contacted Mr*** and as a courtesy we offered to exchange his LG Stylo with an alternate device, which was the LG Gat no additional costPlease note that Mr*** accepted this offer and considers this matter resolved to his satisfactionBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCChristina S*** Executive Response

Complaint: ***
I am rejecting this response because: I have yet to receive a copy of the final bill and itemization, despite requesting oneI believe I was intentionally targeted and harassed and still want reimbursement for having to switch carriers as a resultThis issue has also cost me time and energy and emotional distress
Sincerely,
*** ***

December 22,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: ***
***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 8, 2015, regarding the above-referenced account. T-Mobile is pleased to report that we resolved this matter to Mr***’s satisfaction. T-Mobile records confirm that Mr*** *** is a listed authorized user on the account
T-Mobile regrets the Mr*** had concerns with our Handset Upgrade Program options and with the credit he requested. T-Mobile’s records show that Mr*** has requested that we provide a new handset to him at no cost. As the Un-Carrier, T-Mobile does not ask our customers to enter into a contractual agreement on most accounts and we offer payment options for new handsets that are provided at full retail cost. T-Mobile records indicate that this account has been active since April 11, and since then, we have issued goodwill credits to the account in the amount of $2,572.81. Please be advised that the credits that Mr*** requested are not warranted although we have continued to accommodate his requests.
As a final gesture of goodwill and in an effort to amicably resolve this matter, on December 18, 2015, T-Mobile issued a $credit to the account, which leaves a remaining balance due in the amount of $111.26, which is due by December 27, When we spoke with Mr*** on December 18, 2015, he informed us that he will visit a retail location to select a new handset
T-Mobile appreciates Mr***’s and Mr***’s business
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ally Y***
Executive Response

Complaint: ***
I am rejecting this response because: T mobile calls me Ms *** in the first sentenceThen later on in the page they say that Mr.*** account was credited when it should have been mineIf they want to say they prorated the bill then technically when they gave the back to me they would owe me moneyI have also called the CEO office back many times to try to reach them back and left voicemail and no returnI have audio left on my voicemail the first time they called and they gave a number and extension with a name to call back and I have many times and left a voicemail
Sincerely,
*** ***

Tell us why here... February 2, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No*** T-Mobile Account No***To Whom It May
Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence January 27, 2018, regarding the above-referenced account. T-Mobile regrets any billing concerns Ms*** has experienced. T-Mobile records indicate Ms***’s completed a damage claim for her handset on September 18, 2017, and was provided instructions and a prepaid return mailing label to return the handset within days. As T-Mobile did not receive the damaged handset, Ms***’s account was charged a non-return fee of $on November 8, 2017. Ms*** was sent a billing statement dated November 8, 2017, in the amount of $608.29, which consisted of a past due balance of $for services from October 9, 2017, through November 8, 2017, new monthly recurring charges of $for services from November 9, 2017, through December 8, 2017, as well as the non-return fee of $associated with the damaged handset. Following a payment of $on November 24, 2017, Ms*** was sent a billing statement dated December 8, 2017, in the amount of $which consisted of a past due balance of $was well as new monthly recurring charges of $for services from December 9, 2017, through January 8, 2018, which was due on January 1, 2018. On December 20, 2017, T-Mobile receives Ms***'s damaged handset and a credit was issued to the account in the amount of $419.75. Following a payment of $101.39, Ms*** was sent a billing statement dated January 8, 2018, in the amount of $232.73, which consisted of a past due balance of $119.96, as well as new monthly recurring charges of $119.96. As of the date of this letter, the charges of the non-return have been waived and Ms***'s account reflects a balance of $232.73, which is due on February 16, 2018. T-Mobile regrets any inconvenience to Ms*** and we appreciate the opportunity to address her concerns.Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Ronnie A***Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for your help in this matter
Sincerely, *** ***

September 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** * *** *** T-Mobile Account Holder: * * * *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 13, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is * * * ***, and that *** *** *** is designated as an authorized user of the accountWe regret Mr*** ***’s concerns regarding his Note handset and additional servicesOn April 8, 2016, T-Mobile records confirm the activation of three Mobile Internet lines ending in *** *** *** ***As Mr*** *** indicates in his correspondence to your office, his intent for the three lines was to utilize them with third-party equipment and that he would be paying a third-party for GPS servicesPlease be advised that to provide internet service to these lines, they were activated with T-Mobile’s Business Simple Choice North America Mobile Internet 2GB data plans at $each lineAdditionally as Mr*** ***’s account included a minimum of one voice line, he was able to take advantage of our monthly Mobile Internet plan $discount applied to each Mobile Internet line, reducing the cost of the data plan to $per month per Mobile Internet lineT-Mobile records indicate that on April 13, 2016, Mr*** *** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Note handset for the line ending in ***EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsAdditionally, at the time of purchase Mr*** *** added T-Mobile’s JUMP! featureJUMP! provides customers all the coverage offered by our Premium Handset Protection bundle (handset insurance and extended warranty), Mobile Security with Lookout, plus the benefit of traditheir current device financed through an EIP for a credit of the remaining EIP balance due, up to one-half of the original retail price of that deviceT-Mobile records reflect that Mr*** *** participated in an insurance claim on August 20, for his Note handset; however, he received a handset that did not meet his expectationsT-Mobile would like to assist Mr*** *** in this matter; however, as the handset in question was replaced via insurance from Assurant Solutions, Inc(“Assurant”), he will need to contact them at 1-866-866-or online at www.myphpinfo.comIn an effort to amicably resolve Mr*** ***’s concerns however, T-Mobile offered to credit the account a total of $equivalent to previously rendered services for the three Mobile Internet linesThis credit brings the account to a balance of $for current recurring service chargesMr*** *** chose to continue the Mobile Internet lines and acknowledges the cost of them moving forwardFurthermore, T-Mobile will allow Mr*** *** to return his Note handset directly to my attention within days of the date of this letter at: Executive Relations Attention: Kimo C*** Menaul BlvdNE Albuquerque, NM Upon receipt of the handset, T-Mobile will apply a credit to the remaining EIP balance of the device in the amount of $T-Mobile recommends that Mr*** *** return the handset via a traceable carrier and request a tracking number when shippingMr*** *** accepted these offers as resolutionT-Mobile regrets any inconvenience to Mr*** ***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCKimo C*** Executive Response

Complaint: ***
I am rejecting this response because: they offer me something and they can gime the benefit becouse they don't know what is the program
Sincerely,
*** ***

December 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated December 18, 2016, regarding the above-referenced accountT-Mobile is pleased to report we have successfully resolved Mr***’s concerns to his satisfactionT-Mobile strives to provide all our customers with a world class experience and we regret any inconveniences Mr*** may have encounteredT-Mobile appreciates the feedback Mr*** has provided as it allows us to take the necessary steps to prevent experiences such as these in the futureFrom November 18, through November 22, 2016, eligible customers who had or activated two voice lines on a qualifying rate plan, were able to get up to two additional lines for free as part of the Friends and Family Lines On Us promotional offerCustomers will get monthly credits for the cost of up to two lines activated during the promotional window for the lifetime of the lines when they pay for service on at least two voice lines on the accountIt is important to note that this promotional offer could not be combined with other similar offersT-Mobile records confirm that at the time the Lines On Us promotion was launched, Mr***’s account was subscribed to the now grandfathered 4th Line Free Family Match Voice plan which provides unlimited voice and messaging service along with a variety of Un-Carrier benefits on four lines for the same price as three lines; each additional line beyond the first four was $per monthMr***’s account had five active lines and the monthly cost of this rate plan for all five lines was $While this rate plan was a qualifying rate plan for the Lines On Us offer, only one additional line would be free as Mr*** was already receiving one free lineT-Mobile regrets any confusion Mr*** encountered in regards to this offerMr***’s account is currently subscribed to the T-Mobile ONE rate plan with six active voice lines at a cost of $after the applicable promotional credits are issuedIn an effort to provide Mr*** with a truly Un-Carrier experience, T-Mobile has applied a onetime bill credit of $to Mr***’s account; equivalent to months of the cost difference between the previous promotional offer and the new oneAs of the date of this letter, Mr***’s account reflects a credit balance of $which will be applied toward upcoming billing statements until depletedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLiana G*** Executive Response

August 14,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ** ** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 9, 2017, regarding the above-referenced accountWe are pleased to report that upon speaking with Ms** ** ***, she confirmed that this matter has been resolved to her satisfaction
T-Mobile regrets Ms** ** ***’s billing concernsOur records confirm that Ms** ** *** canceled her account on June 2, 2017, when she ported her mobile number to another service providerIn Ms** ** ***’s letter to your office, she indicated that the she submitted final paymentHowever, Ms** ** ***’s account was billed in arrears and as such, the payment made on May 26, 2017, was applied to services used through April 23,
Pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleMs** ** ***’s billing cycle ran from the 24th of one month to the 23rd of the following monthAccordingly, Ms** ** *** was billed through June 23,
The billing statement dated June 23, 2017, consists of a past due balance of $for the billing period of April 24, 2017, through May 23, 2017, new charges totaling $for monthly access charges for the billing period of May 24, 2017, through June 23, 2017, applicable taxes, and feesIncluding the past due balance, the total amount due was $117.48, which had a due date of July 16, It is T-Mobile’s position that these charges are valid and owed
However, as a courtesy to Ms** ** ***, T-Mobile had issued a credit to the account in the amount of $for the pro-rated charges incurred through the date of cancelationAdditionally, our records indicate that on July 7, 2017, a $payment was remitted to the account, which left a remaining balance of $Nevertheless, in an effort to amicably resolve this matter, T-Mobile has applied a $credit to Ms** ** ***’s accountTherefore, Ms** ** ***’s account remains closed with a zero balanceT-Mobile regrets any inconvenience
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Alberto V*** Executive Response

August 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA
Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 24, 2017, regarding the above-referenced account. T-Mobile regrets that Mr*** experienced concerns with our T-Mobile Tuesdays offer for a free basic oil change from Meineke. T-Mobile Tuesdays is our way of giving customers the proper thanks they deserve for being with T-Mobile. T-Mobile Tuesdays is an app that thanks our customers by hooking them up with free stuff on a weekly basis. Every week, on Tuesday, customers will receive three gifts and the chance to win one of three amazing prizes from our featured partner of the week. There are no strings or hoops to jump through to participate. Gifts and features prizes are available every Tuesday from 5:a.mET to Wednesday 4:a.mETCustomers must access their T-Mobile Tuesday app during this time to claim their free gifts and for a chance to play to win prizes. Gifts and prizes have limitations, or restrictions, which are clearly called out in the redemption process Terms and Conditions. This past Tuesday, in addition to the other offers we provided our customers with the T-Mobile Tuesday offers, T-Mobile partnered with Meineke to allow our customers to receive a free basic oil change. There was an issue where customers booked appointments at non-participating locations, or they were turned away from non-participating locations. In these cases, Meineke is sending an email to these customers thanking for selecting the T-Mobile Tuesday offer. The email will ask customers if they would like Meineke to reschedule them for an oil change at a participating location. If a customer chooses “yes”, they will be manually rescheduled for an oil change at a participating location with the help of someone from the Meineke call center. Please be advised that not all Meineke locations were participating locations. The oil change included a standard oil filter, and up to five quarts of 5W20, or 5Woil, at participating locations only. The redemption code must be presented at the time of the estimate. This offer is not valid with any other offers, special order parts, or warranty work. The offer was limited to one offer per person. The offer does not have a cash value. T-Mobile regrets that Mr*** was unable to locate a participating location and we encourage him to contact Meineke to find a participating location. Customers have until September 30, to redeem the free oil change As a gesture of goodwill, on August 22, 2017, T-Mobile issued a $credit to Mr***’s account due to his dissatisfaction with the T-Mobile Tuesday offer. T-Mobile respectfully declines to issue additional credits to Mr***’s account for this matter Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Ally Y*** Executive Response

August 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated August 14, 2016, regarding the above-referenced accountT-Mobile is pleased to advise that Mr***’ billing concerns have been resolved to his satisfactionT-Mobile regrets any inconvenience that Mr*** may have experienced while trying to resolve his billing concernsIn Mr***’ letter to your office, he indicates that he experienced coverage concerns after moving to a new addressAlthough we cannot guarantee coverage, T-Mobile is always working to improve its coverage, and we are sorry to hear that Mr***’ experienced any issues with his servicePlease note that Mr***’ account is a bill current account and as such, he is billed in advanceThis means that charges for a customer’s rate plan are billed in advance of the service being provided and become due within that billing cycleMr***’ bill cycle runs from the 20th of one month through the 19th of the following month with the bill due on the 12thMr***’ billing statement dated June 20, 2016, reflects a total balance of $due by July 12, Please note that $was considered past dueMr*** was charged $in partial monthly charges, final EIP charges, and applicable taxes and fees for the billing dates of May 20, 2016, through June 19, T-Mobile records confirm that on July 1, 2016, Mr*** remitted a payment in the amount of $and receive a credits totaling $resulting in a reduced balance of $Additionally, on July 1, 2016, Mr*** contacted T-Mobile Customer Care requesting a payment arrangement be set up on his accountPlease be advised that payment arrangements are offered to customers that vary from a one-time installment due within days or multiple installments with intervals due in seven to fourteen days with a maximum of three installmentsPlease note that each installment amount must be completed by the agreed upon date, otherwise the entire arrangement will failAt the time of his request a minimum of $would have been due on the first installmentIn an effort to amicably resolve Mr***’ concerns on August 22, 2016, Mr*** agreed to pay eleven payments in the amount of $each and one final payment of $to resolve the current balance of $Additionally, as a courtesy to prevent any collection activity T-Mobile placed a collection hold on his account until November 20, At that time if Mr*** is remitting the above mentioned payments to the account then the hold will be extended until August 22, T-Mobile provides a number of options for Mr*** to remit his aforementioned agreed upon paymentsMr*** may make the payments via electronic check or credit card, over the phone either through the Interactive Voice Response (IVR) or with Customer Care or in person at one of our local retail store locations or by mailing it to the payment lockbox address on their billing statement remittance slipT-Mobile regrets any frustration that Mr*** may have experienced while trying to resolve his billing concernBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCShannon R*** Executive Response

I have accepted the response from T-MOBILEThere's no words left for me to say.I think that their actions and words have spoken for themselves
*** ***

August 24,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 18, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience Ms*** experienced regarding her accountT-Mobile records confirm that Ms*** activated her T-Mobile account on June 3, 2017, and it was later cancelled at Ms***’s request on June 18, Please note Ms***’s outstanding balance of $consists of the charges that were incurred while the account was activePlease be advised this balance was reflected on the July 5, 2017, billing statement that had a due date of July 25,
In regards to Ms***’s concerns about T-Mobile’s SIM card pricing, the T-Mobile SIM card currently costs $and T-Mobile regrets any confusion regarding the pricing of a SIM card kitMs*** may review our prices at www.tmobile.com/cell-phones for up to date pricing
In an effort to amicably resolve this matter, on August 17, 2017, T-Mobile applied a credit in the amount of $and the account currently reflects a zero balanceMs*** will receive a revised billing statement reflecting the zero balance when the billing statement has generated on September 5, Please note Ms***’s account was not forwarded to a third-party collection agency and her credit will not be impacted as T-Mobile does not report to the credit bureaus
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Zachary S*** Executive Response

May 22,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 11, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that he has designated *** *** as an authorized user of the account
T-Mobile’s goal is to provide exceptional service for all of our customersWe sincerely regret any inconvenience Ms*** experienced regarding her final billing statement and the inability of utilizing her iPhone Plus devices with a different service provider
T-Mobile has reviewed the account and we found that on April 16, 2017, Ms*** cancelled the account when she ported her mobile number ending in to another service providerPlease be advised that Ms***’s billing cycle ran from the 3rd of one month to the 2nd of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Ms*** was billed through May 2, As such, Ms***’s final billing statement dated May 3, 2017, had a balance of $which consisted of monthly recurring charges, applicable taxes and fees billed from April 3, 2017, to May 2,
As a courtesy to Ms*** and in an effort to amicably resolve this matter, on May 16, 2017, T-Mobile issued a credit to the account in the amount of $for the charges incurred from April 3, to May 2, As a result, the account remains closed with a zero balance
It should be noted that while an unlocked iPhone Plus from T-Mobile may work on an alternate wireless network, we are unable to guarantee the full functionality of that device based on certain hardware or software incompatibilities between carriersAs such, we respectfully decline any further compensation regarding this matterT-Mobile regrets any inconvenience
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Aika A*** Executive Response

June 1, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 19, 2017, regarding the above-referenced account. T-Mobile regrets that Ms*** had concerns when she changed handsets, that the handset image that appeared on her online account did not match her handset and that she had any issue changing it, and that she had concerns when trying to change the account rate plan from her online account. T-Mobile records confirm that Ms*** changed the SIM card on her mobile number ending in *** on February 18, and there was only one SIM registered to that number at the time that the SIM card was updated. If Ms***’s previous handset rang after the SIM card change, the change may have not been completely updated in our network, which may take 24-hours, or if the handset was connected to an open connection, the handset could have received a call from an application that allows phone calls. When T-Mobile spoke with Ms*** on May 25, 2017, she confirmed that there was only one call that was sent to her old handset although we are unable to further troubleshoot this matter as the handset was not available and the issue has not occurred again Ms***’s mobile number ending in *** is the line of service that is listed as the Primary Account Holder (“PAH”) line and this line has the permissions to change the account rate plan and the phone image that appears when a customer logs into their online account. Upon speaking with Ms***, T-Mobile learned that she was logging into her online account with the mobile number ending in ***, which is why she was unable to change the phone image or update the rate plan on the account since this line did not have those permissions. Ms*** may log into her online account under her mobile number ending in ***, and since this line is the designated PAH, she may then update the permissions for the other lines on her account and she may give each line certain permissions for what she wants to allow each line to have when logged into their online account. T-Mobile records indicate that Ms***’s rate plan change to our T-Mobile ONE Family All Included rate plan, for $per month for two lines of service and $per month for the Add-A-line, effective May 7, 2017. Ms***’s current billing period ends on June 6, and the billing statement that will be dated June 7, will reflect the charges for the new rate plan as Ms***’s account is billed after services are rendered. T-Mobile appreciates Ms***’s business and we regret any inconvenience that she may have experienced Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Ally Y*** Executive Response

May 5,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 17, 2017, regarding the above-referenced accountWe are glad to report that upon speaking with Ms*** she confirmed that her concerns have been resolved to her satisfaction
T-Mobile is sorry that Ms*** feels that our previous response to your office was not sufficientUpon speaking with Ms*** she let us know that prior to have mobile number ending in *** she had a different T-Mobile line with mobile number ending in *** that when active it was subscribed to the JUMP!featureWhen Ms*** canceled her mobile number ending in *** and activated a new line of service ending in ***, the JUMP!feature was not automatically added, reason why she was not able to complete a JUMP!upgrade on March 30,
Further review confirms that in addition to the onetime credit of $issued on March 30, 2017, on May 4, 2017, T-Mobile issued additional bill credits to the account in the amount of $updating Ms***’ account balance to $
T-Mobile reviewed Ms***’ account and records confirm that the account is subscribed to T-Mobile ONE all-inclusive rate plan for $per month (with AutoPay) and both of her mobile numbers are subscribed to the JUMP!featureIn addition, Ms*** is financing equipment and accessories for which she is making monthly payments in the amount of $she should expect her monthly charges to be $going forwardT-Mobile appreciates the opportunity to respond to Ms***’ concerns and we regret any inconvenience to her
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Maggie R*** Executive Response

October 24, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** Phone Number XXX-*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated October 18, 2016, regarding the above-referenced file numberT-Mobile regrets any inconvenience Mr*** encountered regarding to his billing charges with his current carrierUpon review, T-Mobile has confirmed that this complainant is not a T-Mobile customer and may be a *** customer as conveyed in their correspondence to your officeAs such, we respectfully request that you forward this correspondence to *** for investigation and responsePlease be advised that we have made an attempt to contact Mr*** on October 21, 2016, which was proven unsuccessfulAs such, we deposited a voicemail advising him that his complaint was directed to T-Mobile***’s contact information was provided so Mr*** could reach out to them directlyBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCMercedes V*** Executive Response