T-Mobile Usa Inc

March 28,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated March 21, regarding the above-referenced accountT-Mobile is happy to report we have resolved this matter to Mr***’s satisfaction
T-Mobile regrets to hear of Mr***’s concerns regarding international charges on his accountAfter review of his account, T-Mobile has found that he incurred $in charges for international calls from the United States to another country at a rate of $per from January 26, through March 6, Regretfully, due to an inadvertent error, Mr***’s Stateside International Feature was removed when he changed his rate plan to the T-Mobile ONE rate planIt should be noted that Mr***’s Stateside International feature would have made the calls Mr*** made free
In an effort to amicably resolve this matter, on March 8, 2017, a partial credit for the international calls was applied to the account in the amount of $Furthermore, on March 26, 2017, T-Mobile applied an additional credit for the international calls in the amount of $for the remainder of the international callsMr***’s account now reflects a remaining balance of $for the remaining charges on the billing statement dated March 6, Upon speaking with Mr***, he has accepted this as resolution to his concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Zachary S***
Executive Response

March 9,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: ***
***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 27, 2016, regarding the above-referenced account.
T-Mobile regrets any concerns to Ms*** regarding our handset promotions. SCORE is a $per month feature that can be added to a customer account which allows the customer to upgrade their equipment at a discounted cost. The program provides customers the opportunity to select an entry level smartphone at no cost after six (6) months of SCORE payments. After months of SCORE payments, customer can select either a free entry level smartphone or special pricing on any available handset. This program is available to postpaid and Simple Choice Pay in Advance type accounts. SCORE can be added at any time and is available in all sales channels
T-Mobile records indicate that Ms*** added the SCORE feature to her account on September 7, 2015. As she had completed six consecutive SCORE payments, Ms*** is eligible for the free entry level phonePlease note all handset selection is subject to availability and all devices may not be available in all locations or may be available in limited quantities. We are sorry that Ms*** was not pleased with our stock availability.
However, in an effort to amicably resolve this matter, on February 27, 2016, T-Mobile offered Ms*** an HTC Coolpad Rogue and an Evolve at no charge to her. In addition, T-Mobile removed the $SCORE feature per Ms***’s request. Ms*** accepted this as a resolution to this matter. T-Mobile regrets any inconvenience to Ms*** regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ligia M***
Executive Response

December 13,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 10, 2016, regarding the above-referenced account. Please be advised that *** *** is an authorized user on *** ** ***’s account
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer Care
T-Mobile records indicate that on November 25, Ms***’s rate plan was changed to T-Mobile’s Unlimited Talk, Text, and 10GB High Speed Data rate plan for $per month plus applicable; taxes for up to four lines of servicePlease be advised that at the time of the rate plan change, the account was subscribed with two mobile numbers ending in *** and ***It is important to note that a new mobile number ending in was activated on November 25, Additionally, a new mobile number ending in *** was activated on November 29, giving the account a total of four mobile numbers
Upon further research, T-Mobile records indicate a fifth mobile number ending in *** was activated on December 1, due to an inadvertent errorPlease be advised that T-Mobile canceled the mobile number ending in *** on December 9, and applied credits totaling $to Ms***’s account as a courtesy and for the service charges for the mobile number ending in ***T-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Christopher R***
Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

September 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 3, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** *** and that he has designated *** *** as an authorized user of the accountT-Mobile regrets any difficulties Mr*** has experienced regarding the Limited Warranty exchange that was filed on August 29, Please note that by purchasing T-Mobile equipment, Mr*** received a one-year Limited Warranty provided by the manufacturer of his deviceDuring the Limited Warranty period, Mr*** is eligible to receive an advanced replacement of his device via T-Mobile’s Handset Exchange ProgramUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageT-Mobile records indicate that on August 30, 2016, Mr***’s in-store exchange was cancelled as it failed to meet the second inspectionPlease note that although Sales associates perform a device condition check a second inspection is completedIf the device is found to have damage, then the exchange will be cancelled which was the case for Mr***At that time it was recommended that a he file a claim with Assurant, which would require Mr*** to remit payment for the deductible of $for the LG GdevicePlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our retail locationIn an effort to amicably resolve this matter T-Mobile has applied a credit of $equal to the deductible paid through AssurantMr***’s account reflects a credit balance of $T-Mobile has confirmed with Mr*** this was a satisfactory resolution to his concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCAmor M*** Executive Response

February 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated February 7, 2016, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letter T-Mobile regrets any inconvenience Ms*** has experienced in regards to the billing on her accountA review of Ms***’s final billing statement dated December 14, 2015, reflects charges for the mobile internet line ending in *** from November 14, 2015, through December 13, 2015, as well as the monthly charge of $for the Samsung Galaxy S32GB Equipment Installment Plan(“EIP”), and $for the Samsung Galaxy Tab EIPAdditionally, this billing statement consisted of a past due balance of $which represented the $and $EIP charges for the prior monthMs*** remitted a payment for these charges on January 26, 2016, in the amount of $T-Mobile views this final balance as validNevertheless, in an effort to amicably resolve this matter, on February 8, 2016, T-Mobile refunded Ms*** $in the form of a prepaid refund card mailed to the billing address on filePlease note it may take seven to ten business days to receive the refund in the mailMs***’s account will remain closed with a zero balanceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext.*** Very truly yours, T-MOBILE USA, INCZachary S*** Executive Response

September 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated September 19, regarding the above-referenced accountT-Mobile is pleased to inform you that we have addressed Mr***’s concerns to his satisfactionT-Mobile is always looking to assist our customers with upgrading to the hottest and latest devices in the industry at affordable pricesWe regret Mr***’s concerns with our iPhone Trade Up offerOn September 9, 2016, T-Mobile began offering a phenomenal “iPhone Trade-Up” offer for new and existing postpaid customers who tratheir fully paid off iPhone or abovePlease note that on September 15, 2016, the program was updated and customers are required to sign up for T-Mobile ONE rate planCustomers that purchase a new iPhone 32GB on an Equipment Installment Plan (“EIP”) and tratheir fully paid off iPhone from any carrier will receive monthly EIP bill credits to reduce the total cost of the new iPhone Our records indicate on September 16, Mr*** took advantage of our iPhone Traoffer and placed an order for an iPhone 128GB Jet Black device for the line ending in *** at which time he traded in an Apple iPhone devicePlease note, although Mr*** was required to change his rate plan to our new T-Mobile ONE, as courtesy T-Mobile allowed him to remain on his current rate planHowever, in our conversation with Mr***, he expressed concerns regarding the additional orders he wished to place as he had been advised he needed to change his rate plan to T-Mobile ONE plan to take advantage of our iPhone Trade Up offerPlease note, our iPhone Trade Up was only available for a limited time and as such it ended on September 25, Nonetheless, in an effort to amicably resolve Mr***’s concerns, on September 26, although the iPhone Trade up offer is no longer available, we agreed to fulfill Mr***’s orders and applied the tracredits as follows: • Instant trade- in credit of $and a $one-time credit once we receive Mr***’s iPhone 5s tradevice on order *** for an iPhone Plus 128GB Silver device• $instant tracredit and a $one-time credit once we receive Mr***’s iPhone 6s tradevice on order *** for an iPhone Plus 128GB Jet Black device• $instant tracredit and a $one-time credit once we receive Mr***’s iPhone tradevice on order *** for an iPhone 128GB Jet Black deviceAdditionally, we agreed to not change Mr***’s account to our T-Mobile ONE rate planMr*** accepted the instant tracredits and the deferred credits as resolution to his concernsMr***’s account remains active with a balance of $due on September 26, Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCSal O*** Executive Response

May 2,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt
of your correspondence dated April 20, 2017, regarding the above-referenced file number
T-Mobile regrets any inconvenience to Mr*** regarding his deviceIt is important to note that Mr*** was provided with the Mobile Device Unlock code for his Samsung Galaxy Sdevice, on April 25, Upon entering this code, the device should have indicate that the network unlock was successful
However, on May 1, 2017, Mr*** reported the Mobile Device Unlock was unsuccessfulT-Mobile has reviewed and has verified that the original code provided was correctAs the Mobile Device Unlock was confirmed to be correct for the device but the device remained locked, Mr*** was advised that he would need to contact the device manufacturer, Samsung, directly at 1-888-987-for further assistanceT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Mercedes V*** Executive Response

June 7,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated May 25, 2017, regarding the above-referenced account
T-Mobile appreciates Mr*** recommending T-Mobile to his wife and we regret any concerns he experienced following the activation of her linePlease be advised in October of 2014, Mr*** activated a prepaid account with his mobile number ending in ***On April 5, 2017, a refill payment in the amount of $was receivedIt is important to note that per the Terms and Conditions that were provided at the time of activation: “Pre paid Service is non-refundable (even if returned during the return period), and no refunds or other compensation will be given for the unused airtime balances, lost or stolen prepaid cards or coupons.” The refill payment received will be further outlined below
On April 19, 2017, Mr*** activated a T-Mobile postpaid account and transferred his line from the prepaid account to the postpaid account number referenced above which deactivated the prepaid accountThat same day, Mr*** activated a new line of service ending in Mr***’s postpaid account subscribes to our T-Mobile ONE rate plan for $per month for two lines of servicePlease note that customers who enroll in AutoPay receive monthly discounts on their T-Mobile ONE rate plansAutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customer
Upon activation, T-Mobile’s ONE Plus feature for $each per month was added to Mr***’s two lines of serviceT-Mobile’s ONE Plus feature provides customers with unlimited 4G LTE device data, HD streaming capability, 10GB of 4G LTE Smartphone Mobile Hotspot and up to 2X faster Simple Global data roamingAdditionally, when the postpaid account was activated, Mr*** enrolled in AutoPay providing him a $discount on his T-Mobile ONE rate plan
Upon speaking with Mr*** May 25, 2017, T-Mobile advised his rate plan will be in the amount of $due to the ONE Plus featureMr*** indicated he no longer wishes to have the features on the lines and the features were removedT-Mobile advised Mr*** his bill will be in the amount of $going forward while maintaining his AutoPay enrollment
Due to an inadvertent error, Mr*** was not refunded the pro-rated charges in the amount of $from the last payment made on his prepaid accountT-Mobile does not have record we offered Mr*** a refund for his SIM cardIn an effort to amicably resolve this matter, T-Mobile issued an adjustment in the amount of $for the inconvenienceThe adjustment impacted the balance in the amount of $and leaves a remaining balance in the amount of $for monthly access charges and fees and taxes for the billing period from May 20, 2017, through June 19, T-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jennifer G*** Executive Response

January 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated January 22, 2017, regarding the above-referenced accountT-Mobile is pleased to inform you that we spoke with Ms*** and she confirmed that her concerns have been resolved to her satisfactionT-Mobile regrets any concerns Mr*** experienced with cancelling her T-Mobile accountWe regret that Ms*** elected to not continue service with T-MobileT-Mobile records confirm that on September 22, 2016, Mr*** activated mobile number ending in *** on her above accountAt the time of activation Ms*** purchased an iPhone 6s and elected to finance the device through the Equipment Installment Program (“EIP”)Our records confirm that Ms***’s initial up front cost for the iPhone 6s and service was $At the time of activation Ms*** traded in an iPhone and received an instant trade in credit of $165.00, which was applied toward her above out of pocket costs and then she paid the remaining $with her debit card ending in ***Ms*** agreed to pay for the remaining cost of the iPhone 6s in monthly installments of $and one final installment of $Additional records confirm that on September 28, 2016, Ms*** transferred her number to another carrier, canceling her T-Mobile accountMs*** returned the iPhone 6s back to the T-Mobile warehouse and on October 6, 2016, the EIP loan was closed and the remaining balance waivedOn October 23, 2016, Ms***’s final billing statement was mailed to her showing an outstanding balance of $106.91, which includes monthly access charges for services from September 22, 2016, through October 22, Additionally, on October 28, 2016, T-Mobile applied credits totaling $to Ms***’s account to bring her outstanding balance to zeroAs such, Ms***’s account remains closed with a zero balanceIt is important to note that when a customer who has traded in equipment toward new T-Mobile equipment cancels service and returns their T-Mobile equipment, the trade in credit is applied toward any outstanding balance, after which any remaining credit balance is returned to the customer with a prepaid debit cardWe apologize for the delay with Ms***’s refundIn an effort to amicably resolve this issue, T-Mobile mailed a refund check to Ms*** at her billing address to refund her for her trade in credit and initial payment totaling $Ms*** can expect to receive the refund check within business daysT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLigia M*** Executive Response

February 11,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 5, 2017, regarding the above-referenced account.
T-Mobile is delighted that Mr*** chose T-Mobile as his wireless service provider, and we welcome him to the Un-carrier family. We regret hearing of Mr***’s concerns with the way Mr***’s *** branded phones were working on the T-Mobile network
Our records reflect that Mr*** activated his account on January 30, 2017, and brought his *** branded Samsung Galaxy S6’s to use on our networkAlthough, Samsung devices are sold through many carriers worldwide and it is possible to "unlock" an Samsung device and use it with T-Mobile's network, there may be restrictions with the device prevent it from using T-Mobile's faster 3G and 4G data networkTherefore, we can only offer basic network settings for Internet and picture messagingAs we cannot guarantee the functionality of the non-T-Mobile phone, we strongly recommend that our customers contact the manufacturers of their Non-T-Mobile Devices with any questions or problems regarding the functionality, operation, or performance of their Non-T-Mobile Devices and encourage our customers to consider purchasing T-Mobile devices to take full advantage of our serviceWe apologize for the inconveniences this has caused Mr***
Although, it is T-Mobile’s position that we no longer subsidize or discount our devices for contacts, as a courtesy, T-Mobile has offered Mr*** to buy one device and get one free in order to maintain his services with T-MobilePlease note that on February 8, 2017, T-Mobile contacted MrDahiell and presented this offer as resolution to his concerns which he has accepted and considers this matter resolved to his satisfaction
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Christina S***
Executive Response

September 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder:
*** *** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 22, 2017, regarding the above-referenced account. T-Mobile records confirm that the account holder of record is *** *** *** *** and that Ms*** *** is listed on the account as an authorized user. We are pleased to report that we spoke with Ms*** and her concerns have been resolved to her satisfaction. T-Mobile records indicate that on September 20, 2017, Ms*** purchased a Power Beats Wireless Earphones accessoryMs*** elected to finance the accessory through the Equipment Installment Program (“EIP”) wherein she paid a down payment of $plus the taxes on the full cost of the device and agreed to pay for the remaining cost of the device totaling $in monthly installments of $and one final installment of $4.09. Ms*** elected the UPS Expedited shipping option for $which can take up to two business days Further records confirm that at the time the order was placed, the estimated shipping timeframe for the Power Beats Wireless Earphones accessory was between September 20, 2017, and September 22, 2017. In reviewing Ms***’s order, our records confirm that the accessory was shipped on September 20, 2017, via UPS tracking number *** and delivered to her on September 22, 2017. Please be assured that T-Mobile strives to provide world-class service to all of our customers and we also make every effort to provide complete and accurate informationWe sincerely regret if Ms*** not provided with the above information at the time the order was placed. Please note that overnight shipping time frames vary based upon the time of the initial order and may take up to two business days to arrive. Based on the above, Ms***’s order was shipped and received by her in the appropriate timeframe for the selected shipping optionNevertheless, in an effort to amicably resolve this issue, T-Mobile applied a credit of $for the overnight shipping costs. To further compensate Ms***’s time, T-Mobile has applied a onetime credit of $to the account balance to discount the Power Beats Wireless Earphones accessory. These credits left Ms***’s account with a credit balance of $235.32. T-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Ruby Q*** Executive Response Tell us why here

June 19,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** Your File No*** T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 5, 2017, regarding the above-referenced account
T-Mobile regrets Mr*** concerns regarding the Binge On offering and we appreciate the opportunity to respond to her concerns
T-Mobile records confirm that as of September 23, 2015, Ms*** is subscribed to the Simple Choice rate plan, which for $50.00, provides her with unlimited talk, messaging, and 2GB’s of included high speed data provided at up to 4G/LTE speeds depending on device capabilityData features providing increasing allotments of high speed data may be added for an additional cost
On November 19, 2015, T-Mobile launched Binge On, our answer to address customers’ growing demand for mobile videoBinge On is powered by technology built into our network that optimizes all detectable streaming video for mobile screens at DVD quality (480p or better), so it is more reliable and consistent, provides a satisfying viewing experience, and uses up less dataThat said Binge On is a feature that our customers can control at all timesIt can be deactivated and reactivated anytime for each line on an account via My T-Mobile.com, either with the application or the online websiteWe notified customers multiple times about Binge On and their ability to control the service through its On/Off switch through communications using SMS, e-mail, web-based disclosures, advertising, mainstream news stories and social media
Binge On is intended to stretch the data allotment of customers who utilize data on T-Mobile’s network for those who have a 3GB data feature or higherUpon review of Ms*** account, she had opted into the included 2GB high speed data feature on her Simple Choice rate planPlease note that all customers are provided the benefit of the optimized streaming as in Ms*** case; however, her included 2GB data feature does not meet the requirements to opt into the full benefits of Binge On with the reduced data usageAs such, Ms*** was not able to take advantage of the offering
Nevertheless, as a gesture of goodwill, on June 11, 2017, T-Mobile has provided Ms*** with a monthly 20% discount to be taken off of services only, for the life time of the accountAdditionally, Ms*** has agreed to add the 3GB high speed data feature for an additional $prior to any discounts in order to take advantage of our Binge On featurePlease note that the discount can change in amount if changes are made in the futureT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 844-213-ext***
Very truly yours,
T-MOBILE USA, INC
Jhayd G*** Executive Response

June 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt
of your correspondence dated May 25, 2016, regarding the above-referenced accountPlease be advised that we have made attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letterT-Mobile regrets Ms*** experienced issues in regards to her coverage and T-Mobile billPlease be advised that T-Mobile is unable to guarantee coverage in any location as that there are several factors that may interfere with actual service, quality, and availabilityT-Mobile records indicate that on February 16, 2016, Ms*** activated service with T-Mobile and took advantage of our JUMP! On Demand lease offering with the lease of an Apple iPhone Ms*** agreed to a series of monthly installments in the amount of $and the purchase option price of $if the handset is not returned to T-Mobile after the month lease agreementOur records indicate that on February 18, 2016, Ms*** cancelled her T-Mobile service by transferring her T-Mobile phone number to another service providerOn March 22, 2016, T-Mobile issued a billing statement in the amount of $which included the amount of $for JUMP! lease accelerated charges and purchase option price for the Apple iPhone and the amount of $for services rendered, taxes and fees from February 18, 2016, to March 17, On April 25, 2016, T-Mobile added a bill credit in the amount of $as a gesture of goodwill reducing the above-mentioned balance to the amount of $Please be advised that on April 25, a four-part payment arrangement was set up by Ms*** and as a result she was charged a $payment arrangement convenience fee making her newly revised balance the amount of $Please note that on May 8, 2016, and May 20, 2016, Ms*** received two credits totaling the amount of $for the State of Texas state and local tax , making Ms***'s newly revised balance the amount of $In order to amicably resolve this matter and to help Ms*** avoid having her T-Mobile account sent to an outside collection agency, T-Mobile can offer her a payment extension in which she will have until August 25, 2016, to pay the full balance of $If Ms*** would like to take advantage of this offer, she can contact me at the information provided belowBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCCesar R*** Executive Response

April 21,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 18, 2017, regarding the above-referenced accountWe regret that Mr, *** attempts to contact our office were unsuccessful and T-Mobile will make every effort to address his concerns within this letter
As mentioned in our correspondence to your office dated April 12, 2017, T-Mobile ensured that Mr***’s account is properly subscribed to the Friends and Family Two Lines On Us promotion and that going forward he will continue to receive the two promotional bill credits in the amount of $each per lineTherefore, his estimated monthly recurring charge will be approximately $including applicable taxes and fees
Additionally, on April 20, 2017, T-Mobile issued an additional one-time courtesy credit of $for the Friends and Family Two Lines On Us promotion, leaving the account with a zero balanceT-Mobile regrets any inconvenience to Mr*** and we appreciate the opportunity to resolve this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Aika A*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

November 10, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** ** T-Mobile Account Holder: *** ** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 3, 2016, regarding the above-referenced accountOn November 9, 2016, T-Mobile spoke with *** ** (*** **)We are pleased to report that we have resolved this matter to Mr**’s satisfactionT-Mobile regrets that Mr** has a concern regarding the Summer Smartphone On Us promotional offerMr** contacted T-Mobile Customer Care on August 22, to request that he receive a promotional Samsung Galaxy Jhandset with the promotional $bill credit each month for a month Equipment Installment Plan (“EIP”)A temporary number ending in *** was activated to add a line of service with a Samsung Galaxy Jhandset on an EIPMr** also had the mobile number ending in *** transferred from another account with a Change of ResponsibilityThe transferred line of service did not replace the temporary line of service, and eligibility for the promotional bill credits, was canceled with the cancelation of the temporary line of serviceIn an effort to resolve this matter amicably, T-Mobile has applied credits totaling $239.99, for the full EIP balance financed with the mobile number ending in ***There will not be any future installments billed with this EIPThe account balance of $includes monthly recurring charges and applicable taxes from the October 22, 2016, billing statementBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCPancho Q*** Executive Response

February 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated February 12, 2016, regarding the above-referenced accountWe are pleased to report that upon speaking with Ms*** on February 17, 2016, she has confirmed that T-Mobile has resolved this matter to her satisfactionT-Mobile regrets any inconvenience Ms*** has experienced with the return label providedOur records indicate that on June 9, 2015, Ms*** filed an insurance claim for her damaged handsetPlease be advised that in each replacement handset box, a set of instructions are provided to inform the customer how to return their non-working equipment to avoid being charged a non-return (restocking) feeOur records indicate that the handset was not returned to Assurant; and as such, Ms*** was charged $for the handset non-return fee and applicable taxesBased on Ms***’s correspondence and in an effort to amicably resolve this matter, T-Mobile will allow Ms*** to return her non-working handset directly to my attention within days of the date of this letter at: *** *** *** *** *** *** *** *** *** ** *** ** *** Upon receipt of the handset, T-Mobile will apply a credit to the account in the amount of $for the handset non-return fee and applicable taxesT-Mobile recommends that Ms*** return the handset via a traceable carrier and request a tracking number when shippingBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCAlberto V*** Executive Response

Complaint: ***I am rejecting this response because:
I have forwarded the phone call I received from T-Mobile to the account holder this morningThe account holder (*** ***) made a call and left a message to the phone number that was provided to us, and the representative has yet to call her back for hours.Sincerely,*** ***

March 2,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
Station Drive, Ste
DuPont, WA
Re: Richard L*** Your File No***
T-Mobile Account No
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 26, 2018, regarding the above-referenced account
T-Mobile sincerely regrets any continued concerns Mr*** has experiencedAs detailed in our letter to your office dated February 23, 2018, Mr*** purchased a JBL Xtreme Speaker on May 19, 2017, using our Equipment Installment Plan (“EIP”) for mobile number ending with monthly installments of $As further detailed in said letter to your office, the Change of Responsibility (“COR”) for his mobile number ending was not completedAs such, the JBL Xtreme Speaker was not transferred to the new account holder
Mr*** selected our T-Mobile ONE rate plan for per month after AutoPay discountOur T-Mobile ONE rate plan included unlimited talk, text and LTE data, as well as unlimited Smartphone Mobile Hotspot (“SMHS”) at 3G speeds of up to kbpsFollowing a conversation with our Customer Care on February 16, 2018, T-Mobile learned that Mr***’s desired usage of the SMHS feature was to stream video at high qualityAs such, T-Mobile offered Mr*** our ONE Plus feature for $per month to better fit his needs, which provided GB of SMHS at LTE speeds per month, with unlimited SMHS at 3G speeds thereafterMr*** subscribed to the feature at that time
After speaking with Mr*** on February 27, 2018, T-Mobile advised Mr*** to change the setting of his streaming services to standard definition should he choose to use the included 3G SMHS feature with no additional costAs of the date of this letter, Mr***’s mobile number ending remains subscribed to the ONE Plus feature and the EIP associated with the JBL Speaker remains active on his accountMr*** can expect his estimated monthly recurring service charges to be $per month inclusive of taxes, fees, equipment and accessory EIP’s, and applicable AutoPay discountsT-Mobile regrets any inconvenience to Mr***, and we appreciate the opportunity to address his concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext341-
Very truly yours,
T-MOBILE USA, INC
Ronnie A*** Executive Response