T-Mobile Usa Inc

September 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 18, 2016, regarding the above-referenced accountT-Mobile regrets any delay in Mrand Ms*** receiving their Carrier Freedom reimbursementT-Mobile reviewed Ms***’ documents submitted to our office for her Carrier Freedom reimbursement and found that she had a total eligibility of reimbursement in the amount of $for her switching cost from ***T-Mobile has sent reimbursements in the amount of $to Mrand Ms*** in the form of a MasterCard refund cardAs such, T-Mobile will send the remaining refund in the amount of $via a prepaid MasterCard refund cardMrand Ms*** should receive their reimbursement within ten business days at the address supplied in her correspondence with your officeBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCMartin G*** Executive Response

July 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 9, 2017, regarding the above-referenced account. T-Mobile regrets that Ms***’ has concerns with regarding a T-Mobile accountAccording our records, the account is currently cancelled with a final balance of $which has been transferred to our third-party collection agency, Enhanced Resource Centers. Please note that on July 14, 2017, T-Mobile’s Fraud Management team reviewed Ms***’ account for the allegation of fraud. Upon completing our investigation of this matter unfortunately, we were unable to substantiate the allegation of fraud. A review of the account indicates that the account was activated in a retail location where Ms***’ driver’s license was verifiedAdditionally, our team was able to substantiate that numerous billing statements had been sent and paid to the address listed in Ms***’ complaintTherefore it is T-Mobile’s position that the account balance is valid and is comprised of the following charges: T-Mobile records confirm that Ms***’ account was active from August 13, 2007, through January 15, 2011, when the account was suspended for non-payment and subsequently cancelled for non-payment on March 1, On June 17, 2010, Ms*** participated in T-Mobile’s now grandfathered Handset Upgrade Program. At the time of Ms***’ participation, the Handset Upgrade Program provided a substantial discount on new handsets in exchange for a new 24-month contractual agreement or the choice to purchase the handset at full retail price with no contract requirement. At the time of the upgrade, Ms*** received a substantial discount in exchange for the 24-month contract that stipulates up to a $early termination fee if service is canceled prior to June 17, 2012. On January 8, 2011, Ms*** remitted her final payment in the amount of $110.92, which was applied to her December billing statementOn January 15, 2011, Ms***’ account was suspended for non-payment when T-Mobile did not receive paymentAs the service was not used during the billing periods dated January 15, 2011, through March 1, 2011, an automatic credit in the amount of $was applied for the monthly access charges. It is important to note however that the early termination fee was still considered valid and was not able to be adjusted. After the aforementioned credit, Ms***’ account reflects a final balance of $which represents the monthly charges from January 8, 2011, through January 15, 2011, and early termination fee including tax. It is T-Mobile’s position that Ms*** was billed appropriately Due to non-payment, on June 2, 2011, T-Mobile began the process of enlisting the assistance of a third party to collect the balance. Ms***’ account was referred to several third party agencies before being assigned to Enhanced Resource CentersMs*** may contact Enhanced Resource Centers at 800-501-to discuss payment options Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Christina S*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is somewhat satisfactory to meSincerely, *** ***

January 13, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** ** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated January 4, 2016, regarding the above-referenced accountT-Mobile is pleased to inform you that we spoke with Ms** and she confirmed that her concerns have been resolved to her satisfactionT-Mobile regrets any frustration Ms** encountered with her T-Mobile Money CardOur records confirm that a promotion was being offered for customers with the T-Mobile Money Card wherein they would could receive a $credit toward their card balance when they sign up for EasyPay on their T-Mobile accountEasyPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customerIn order to qualify for the promotional credit, customers were required to sign up for EasyPay with their T-Mobile Money Card between May 1, 2015, and June 30, Further records confirm that Ms** signed up for EasyPay with her T-Mobile Money Card on July 29, Unfortunately, since Ms** did not sign up within the required timeframe, the promotional credit was not applied to her card balanceNevertheless, in an effort to amicably resolve this issue, T-Mobile has applied a $credit to Ms**’s T-Mobile accountAs such, Ms**’s balance has been reduced to a credit balance of $Ms** may verify her account balance by dialing #225# on her T-Mobile device or by visiting www.T-Mobile.comT-Mobile regrets any inconvenience to Ms**Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

Complaint: ***
I am rejecting this response because:use of application does not constitute make a international callIn use an application I'm not intending to make a phone call.if any bill should be applied to me should be by the application that I use.any billing of t-Mobil for use of their line should be addressed towards the application not the consumerAgain I'm using an application,not making an international phone call.charges are therefore illegal
Sincerely,
*** ***

September 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 24, 2017, regarding the above-referenced account. T-Mobile regrets any concerns that Ms*** may have regarding her account. T-Mobile records confirm that on February 14, 2017, an authorized user on Ms***’ account agreed to an Extended Payment Schedule (EPS). Please be advised that an EPS is a payment arrangement that allows customers to pay their balance off in monthly installments. At the time Ms*** account reflected a balance of $in which was divided between eight monthly installments. Therefore, Ms***’ billing statements will reflect an additional charge of $It must be noted that while the account has an active EPS, the account is not eligible for other additional payment arrangements T-Mobile records confirm that Ms***’ billing cycle ran from the 11th of the month to the 10th of the following month, with payment due on the 3rd. Pursuant to T-Mobile policy, customers may be suspended when payment in full is not received by the payment due date. A review of the account confirms that Ms***’ payment that was due on May 3, 2017, was not received on time. T-Mobile provided Ms*** with billing notifications providing the payment due date. As payment was not received timely, on July 11, 2017, T-Mobile suspended the account’s ability to place outbound calls. As stated in our Terms and Conditions, if we suspend a customer’s service and then later reinstate it, a fee may be assessed. Therefore, when Ms*** made a payment of $on July 12, 2017, and the account was reactivated, the account was assessed a $restore from suspension fee per line of service Please be advised that on July 13, 2017, Ms*** remitted another payment of $as the one remitted prior was returned unpaid. Please note that T-Mobile assesses a fee if a payment is dishonored or returned. The fee helps us recover the costs charged by banks when processing such a transaction, our staff’s working of the returned payment and notifying the customer of the matter. If a check, electronic funds transfer, or any other payment is dishonored or returned, T-Mobile will charge the T-Mobile account holder a returned payment fee as permitted under applicable state law that will not exceed $35.00. In addition, as Ms*** account continued to reflect a past due balance, subsequently, on August 5, 2017, T-Mobile suspended Ms***’ account. A billing statement dated August 11, 2017, was sent to Ms*** reflecting a balance of $1,due on September 3, 2017. This balance consisted of pro-rated Monthly Recurring Charges for services rendered from July 11, through August 10, 2017, restore from suspension fees, a returned payment fee, a late fee, the EPS charge, Equipment Installment Plan charges and the past due balance In addition, please be advised that T-Mobile records do not reflect that additional attempts were made to process the payment that was remitted on July 12, 2017, and returned. However, T-Mobile offered Ms*** to provide her financial institution’s statement reflecting the overdraft fees for further review. Additionally, please note that T-Mobile respectfully declines Ms*** request of removing the EPS charges or reactivating her services without remitting payment. Finally, please be advised that although T-Mobile does not report information directly to any of the credit bureaus, the third party collection agencies to which accounts are assigned may. The account may be reported to the credit bureau while a balance remains outstanding. However, please note that T-Mobile records do not confirm that Ms***’ account was referred to an agency. Therefore, we recommend that Ms*** reaches out to the agency and file a dispute. T-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Mercedes V*** Executive Response

December 15,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 14, regarding the above-referenced account. We are pleased to report that we have resolved the matter to Ms***’s satisfaction
We regret to hear that Ms*** has concerns about her recent handset upgrades. T-Mobile is always looking for exciting new ways to provide the best value to our customers. In that spirit, we had multiple opportunities for our customers to save when purchasing new handsets with our Black Friday promotions. Amongst those was our Apple Black Friday Offer. From November 24, through November 27, 2016, eligible customers who had our T-Mobile ONE rate plan or a qualifying Simple Choice plan with unlimited data were able to receive a free or discounted Apple iPhone when trading in a qualified, fully paid for handset and agreed to a 24-month Equipment Installment Plan (“EIP”). The amount of the discount was determined by the handset selected and the handset being traded in. Customers who participated would then receive a one-time bill credit for the actual value of the trade in and a monthly bill credit to reduce the monthly EIP payment to the discounted price
Upon review of Ms***’s account we have determined that while she did purchase two Apple iPhone handsets during the promotional period with a qualifying trade-in, she is not subscribed to a qualifying rate plan. Had Ms*** been in a qualifying rate plan, she would have received a discount of $for each of the two handsets she purchased over the month EIP.
However, in an effort to amicably resolve the matter, on December 15, 2016, T-Mobile issued a credit to each EIP for $319.99. It is important to note that this was applied as a lump-sum credit and will not alter the monthly EIP payment but will reduce the number of EIP payments. We regret any inconvenience to Ms***
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during MsIbrarra’s contacts with us regarding the promotion
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
David T***
Executive Response

December 5, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated November 25, 2016, regarding the above-referenced accountT-Mobile is delighted to have resolved this matter to Mr***’s satisfactionT-Mobile is sorry to hear that Mr*** has cancelled his account with usOur records indicate that on November 25, 2016, Mr*** visited a T-Mobile retail location to take advantage of T-Mobile’s “Free Samsung Galaxy S7” promotion, wherein customers with a qualifying rate plan who trada qualifying fully-owned handset, could receive a Samsung Galaxy Shandset at no cost, after a 24-month Equipment Installment Plan (“EIP”) financing agreementOur records confirm that in order to qualify for the promotion, Mr*** changed to our T-Mobile One rate plan, and his new monthly recurring charges would have increased by $- $per month, depending on whether or not he opted to subscribe to AutoPayT-Mobile regrets any misinformation which may have been provided regarding the anticipated cost of the changesT-Mobile records confirm that Mr*** tradhis Samsung Galaxy Shandset toward the purchase of a Samsung Galaxy S7, for a total tracredit of $118.00, of which $was used in-store toward in-store purchases, and the remaining $was applied to Mr***’s accountIt is important to note that the traof a device within the retail store is a final transactionPursuant to the agreement signed at the time of the trade-in, Mr*** agreed to and accepted terms which included statements such as “You are giving up full ownership rights to the Handset”, “the sale of Your Handset is final, non-refundable and non-returnable (unless otherwise required by law)”, and finally, “By surrendering Your Handset, You are accepting the Offer Price and have read and agreed to the T-Mobile Device Recovery Program Terms and Conditions.” Thereafter, our records confirm that Mr*** also returned the newly purchased Samsung Shandset, and the EIP was closed, although regrettably T-Mobile was unable to return the Samsung Shandset to Mr***That same day, our records confirm that Mr*** ported four of his mobile numbers to another service providerThereafter, on November 26, 2016, Mr*** cancelled his account when he transferred his two remaining mobile numbers to another T-Mobile accountAs a courtesy to Mr*** and in an effort to amicably resolve this matter, T-Mobile credited the remaining balance owed for his existing Samsung SEIP, in the amount of $In addition, T-Mobile credited the remaining balance owed for the account, in the amount of $Finally, please note that Mr*** will receive a final billing statement for service charges from his bill cycle start date of November 24, through cancellation on November 26, 2016, and T-Mobile has agreed to follon Mr***’s account when the billing statement releases, on or around December 26, 2016, to clear the final charges owedPlease note that Mr*** accepted this offer as resolution in full to his concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCKayla J*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you very much for providing a platform that gives consumers a method to stand up to these large companiesI am forever indebted to the work that you do on behalf of "the little guy" - not just for the help that you have given me personally, but for the help that you are giving to everyone.Sincerely, *** ***

September 2,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 26, 2015, regarding the above-referenced account
T-Mobile apologizes for Mr***’s continued concerns regarding service issues. T-Mobile has verified the address on Mr***’s account and based on the coverage map, confirms that his account address is in a satisfactory coverage area with limited in home connectivity. T-Mobile has completed considerable network modernization in the area of Mr***’s address since his previous correspondence with your office in early July 2014. Mr***’s handsets are not compatible with the LTE 700, and bands that are now available in the area.
In an effort to resolve this matter amicably, T-Mobile will offer to provide Mr*** one LG Leon handset, at no charge, that is compatible with the modernized bands. If the handset improves Mr***’s experience he would have the option of upgrading his second line on an Equipment Installment Plan. Mr*** may contact me directly within days of the date of this letter to accept the offered handset upgrade. T-Mobile regrets any inconvenience to Mr***.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at*** *** ***
Very truly yours,
T-MOBILE USA, INC
Pancho Q*
Executive Response

April 17,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 3, 2017, regarding the above-referenced accountT-Mobile regrets any inconvenience that Mr*** may have experienced in regards to his refund and appreciates the opportunity to respond to his concerns
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s contact with our Customer Care team
On February 25, 2017, our records confirm Mr*** placed an order for a Samsung Galaxy S32GB Black Onyx handset for the amount of $405.93, which consisted of the handset, shipping charges, and taxes and feesAfter review of the account, T-Mobile found that Mr*** refused delivery of the handset and it was returned to the T-Mobile warehouse on March 3, Please be advised that it may take up to days for the handset to be refunded once checked in to the warehouse
T-Mobile records confirm on April 11, 2017, a refund in the amount of $389.70, which consisted of $360.00, for the Samsung Galaxy Shandset, and $for taxes and feesPlease note that the initial shipping charges for the device were not reimbursedT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Christopher P***
Executive Response

Complaint: ***
I am rejecting this response because: T-mobile is a scamOnce the credit was applied to my account our current balance was $When I went onto the t-mobile app our bill was $Once we called T-mobile to inquiry about our bill, they gave us some bogus excuse of applying the credit to one of the phones we are currently leasingOnce again T-mobile did an unauthorized transaction on our billNot only that but they said there was a payment arrangement made for the 28th, which is today, and that is not trueI have emails where I talked with a T-mobile representative and I never gave a date I told them I would call and set up an arrangementI am now to the point where I want to take legal action because this cell phone company is taking advantage of people
Sincerely,
*** ***

October 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 7, 2015, regarding the above-referenced accountOn October 9, 2015, T-Mobile spoke with the authorized user, *** ***T-Mobile is pleased to report that we have resolved this matter to Ms***’s satisfactionT-Mobile is sorry for any inconvenience Ms*** experienced with upgrading to an Apple iPhone 6S MB handsetT-Mobile makes every effort to provide complete and accurate information on every interactionT-Mobile confirms that the lease agreement reflected a down payment of $which was requiredIn an effort to resolve this matter amicably, T-Mobile has agreed to apply an account credit of $for the down paymentThe credit resulted in an account credit balance of $114.65, which will be refunded via a prepaid refund cardThe refund card may be expected within seven to ten business daysT-Mobile regrets any inconvenience to Ms*** and Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCPancho QExecutive Response

August 11, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated August 5, 2015, regarding the above-referenced accountT-Mobile is pleased to report Ms*** concerns have been resolved to her satisfactionT-Mobile records indicate that on April 13, 2014, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy SEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsAccordingly, Ms*** was asked to make a down payment in the amount of $and agree to a series of monthly installments in the amount of $All customers who choose to use the EIP option to pay for their equipment are required to enter into a month financing agreement signed at the time of the purchaseAlthough this month financing agreement is required and the installments are added to each monthly billing statement, customers may choose to pay off their EIP balance at any time by making incremental additional payments or a single payment for the total balancePlease note that any additional payments reduce the length of time it will take to pay the entire balance, but will not reduce the amount of any future regular monthly EIP paymentsUpon Ms*** handset purchase on April 13, 2014, for mobile number ending in ***, she elected to add JUMP! The JUMP! feature provides customers all the coverage offered by our Premium Handset Protection bundle (PHP) which includes the handset insurance and extended warranty, Mobile Security with Lookout, plus the benefit of traditheir current device financed through an Equipment Installment Plan (EIP) for a credit of the remaining EIP balance dueIt is important to note that the PHP is offered through *** which is a third party companyWe regret any issues Ms*** experienced while upgrading her device with the JUMP! featureIt is important to note that not all locations are able to directly accept tradevicesSome locations, like the one at which Ms*** processed her upgrade, require that the customer mail the JUMP! upgrade eligible device being tradto a return centerIn these instances, the retail representative inspects the device and provides information as to the amount of the potential travalue of the device based upon its condition at the time of inspectionThe customer is then presented with the terms and conditions of the trade-in, and if the customer is agreeable, the retail location then provides a mailing label and shipping envelope for the device, which must be returned within days in the same condition as when presented for inspectionCustomers are able to receive their upgraded device on EIP while the trais being processedOnce received, it is again inspected and if found to be in acceptable condition, the EIP for the device is credited in an amount up to one-half of the original retail cost and, if applicable, any additional value for the received device is added as a credit to the account balanceT-Mobile records confirm that the tradevice was not received at the tracenter; as such the tracredit was not issued to the accountMs*** remains responsible for her initial EIP for the Samsung Galaxy Sdevice, as well as the EIP entered into on April 17, 2015, for the new Samsung Galaxy SEdge deviceHowever as a courtesy and in an effort to amicably resolve this matter on July 23, and August 4, 2015, T-Mobile applied a credits totaling $which is equal to the trade in value offered at the time of the above mentioned handset purchase resulting in the payoff of the Samsung Galaxy SEIP balance of $which will be reflected on the next billing statement dated August 8, Mr*** account has a balance of $that was due on July 28, 2015, for services from July 8, to August 7, As an additional courtesy to Ms***, T-Mobile offered to suspend collection activity on her account through August 14, 2015, after which time the account would resume regular collection activity and any outstanding balance left unpaid may result in interruption of service or account cancellationT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCLizette C*** Executive Response

June 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated June 13, 2016, regarding the above-referenced accountT-Mobile regrets any concerns Mr*** experienced with our Samsung Galaxy Sand Samsung Galaxy SEdge BOGO promotional offerPlease be advised that from March 11, to March 17, 2016, postpaid customers who purchased a Samsung Galaxy Sor Samsung Galaxy SEdge could redeem another Samsung Galaxy Sor Samsung Galaxy SEdge of equal or lesser value when they activate a new line of service on the same accountPlease be advised that customers may have purchased the handsets at full retail cost or with our Equipment Installment Plan (“EIP”) option and they must submit a request for a reimbursement card for equal or lesser value within 30-days from the date of purchase online at www.T-Mobile.com/promotionsProvided that our customer activated a new line of service and the line of service remains active, they will receive a reimbursement card for the cost of an equal or lesser Samsung Galaxy Sor Samsung Galaxy SEdge within eight weeks of their submission dateT-Mobile records indicate that on March 11, and March 12, 2016, Mr*** qualified for and took advantage of our EIP offering with the purchase of two Samsung Galaxy SEdge devicesPlease note that Mr*** had until April 17, 2016, to submit a request for a reimbursement card and T-Mobile has no record of his submissionOn June 17, 2016, as a courtesy to Mr*** and in an effort to amicably resolve this matter, T-Mobile issued a credit in the amount of $for one of the Samsung Galaxy SEdge devicesMr***’s account currently reflects a credit balance of $T-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCWilliam B*** Executive Response

Revdex.com:I have reviewed the response made by the business in
reference to complaint ID ***, and find that thisresolution is satisfactory to meSincerely, *** ***

September 1, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 27, 2015, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms*** concerns within this letterT-Mobile regrets any coverage issues Ms*** has experiencedUnfortunately, T-Mobile is unable to guarantee coverage in all areas due to several factors that may interfere with actual service, quality, and availabilityPer our previous response dated August 26, 2015, T-Mobile previously reviewed Ms*** concerns on August 12, 2015, and could not duplicate her concerns with dropped callsT-Mobile has confirmed that Ms*** area is actively going through modernization which may impact her calling serviceT-Mobile has reviewed this information with our engineering team and has found that the modernization should take approximately three months for completionAlthough Ms*** coverage may be partially impaired, it is T-Mobile’s position that Ms*** is able to utilize the service and considers the charges to be validWe regret to hear of Ms*** concerns regarding her billingMs*** billing statement dated August 9, 2015, consisted of past due charges of $from the billing statement dated July 9, 2015, partial monthly access charges of $for the service period of July 13, 2015, through August 8, 2015, monthly access charges of $for the service period of August 9, 2015, through September 8, 2015, monthly Equipment Installment Plan ("EIP") charges of $109.05, three (3) $restore from suspension fees, applicable taxes, and fees for a total balance of $In an effort to amicably resolve this matter, on August 24, 2015, upon speaking to Ms*** T-Mobile applied a credit in the amount of $which is equivalent to three (3) $restore from suspension fees and applicable taxes, which reduced Ms*** balance to $In addition, upon speaking to Ms*** at that time, T-Mobile applied an additional credit in the amount of $which was equivalent to 15% of the remaining account balance for a total applied credit amount of $Pursuant to T-Mobile’s Terms and Conditions, agreed to at the time of activation by Ms***, “If you accept a credit, refund or other compensation or benefit to resolve a disputed bill or Charge, you agree that the issue is fully and finally resolved.” T-Mobile records confirm that on August 28, 2015, upon speaking to Ms***, T-Mobile applied a credit in the amount of $toward Ms*** account for three (3) $restore from suspension fees and the past EIP charges for Ms*** iPhone 5C handset which reduced the balance to $Additionally, at that time, the remaining EIP associated with Ms*** iPhone 5C handset was closed by T-MobileAt this time, it is T-Mobile’s position that all requested credits and action have been takenMs*** account remains active with a balance of $T-Mobile strives to provide complete and accurate information to our customers and we apologize if any T-Mobile employee failed in any way to display that during Ms*** recent contact with our Executive Response TeamIf Ms*** would like to further discuss the matter, then she may contact me directly at the number belowWe regret any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCBrandon M*** Executive Response

June 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated June 22, 2016, regarding the above-referenced accountT-Mobile is pleased to advise that we have contacted Mr*** and resolved the matter to his satisfactionWe are sorry to have lost Mr*** as a customer and we regret any concerns he has experienced regarding the cancellation of his T-Mobile accountT-Mobile has reviewed the account and confirmed that mobile numbers ending in *** *** *** *** were transferred to another service provider on November 22, The arrangement to transfer the lines of service was made directly with Mr***’s new wireless service provider and not with T-MobileT-Mobile’s only involvement in this transaction was to cancel the lines of service after Mr***’s new wireless service provider took control of themAccording to our records, on December 8, 2015, a payment in the amount of $posted towards Mr***’s accountPlease be advised that no further payments have been received by T-Mobile towards Mr***’s accountMr***’s account was ultimately cancelled for non-payment on, February 5, Due to continued non-payment, on March 13, 2016, Mr***’s account was transferred to a third-party collection agency, AmSher, for collection of the outstanding balancePursuant to our Terms and Conditions, when an account is transferred to a third-party collection agency, a collection fee based on the outstanding balance transferred may be assessedThe fee on this account is $As such, Mr***’s account remains closed with an outstanding balance of $1,which consists of monthly access charges, Equipment Installment Plan ("EIP") charges, applicable taxes, and fees from the billing statements dated November 10, 2015, through February 10, It is T-Mobile’s position that this balance is valid and owedNevertheless, in an effort to amicably resolve the matter and upon speaking to Mr*** on June 24, 2016, T-Mobile has agreed to allow Mr*** to pay $1,towards his account and in return, T-Mobile is offering to credit the remaining account balance to zeroIn addition, upon completion of our offer, T-Mobile will remove the account from third-party collections and instruct the collection agency to delete any negative information reported to the credit bureaus relating to Mr***’s accountPlease note that it may take up to days, from that time, for Mr***’s credit report to be updatedT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCBrandon M*** Executive Response

April 14,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 3, 2017, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved these matters to Ms***’ satisfaction
T-Mobile regrets any inconvenience that Ms*** experienced while attempting to remedy this situationOn November 8, 2015, Ms*** activated the above mentioned account with T-MobileAt the time of activation, Ms*** signed and agreed to lease a Samsung Galaxy Grand Prime for months, at the end of which, she would have the option to return the device, or buy the handset by paying the purchase option priceOn April 14, 2017, T-Mobile contacted Ms*** to discuss her concernsAlthough it is T-Mobile’s position that Ms*** agreed to the above mentioned lease, as a courtesy and in an effort to amicably resolve her concerns, T-Mobile offered to close out the purchase option price in the amount of $Ms*** accepted the offer
At the time of our discussion, Ms*** expressed her ongoing issues with her coverage in multiple areas that she frequentsUpon review of the coverage areas in question, Ms*** was informed that she is experiencing the expected coverageAs Ms*** can imagine, we cannot guarantee coverage as there are so many factors that can affect the coverage day to day
As a one-time courtesy, T-Mobile offered to adjust the previous month, and current month of service, equaling a credit of $which left the account with a zero balanceMs*** has been advised that if she wishes to continue service with T-Mobile, the service that she is experiencing is to be expectedMs*** accepted the offer, and was satisfied with the resolution
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Adrianne F*
Executive Response

March 20, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No*** T-Mobile Account No***To Whom It May Concern:T-Mobile USA, Inc
(“T-Mobile”) is in receipt of your correspondence dated March 7, 2018, regarding the above-referenced account. Please be advised that we have made attempts to contact Mr***, which have proven unsuccessful. As such, T-Mobile will make every effort to address Mr***’ concerns within this letter. T-Mobile records reflect that Mr*** canceled his account on December 17, 2017, when he ported his mobile numbers to another service provider. Please be advised pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycle. Accordingly, Mr*** was billed through January 2, 2018. Mr***’ final payment made was remitted on November 24, in the amount of $which covered service provided through the October billing cycle.Thereafter, on January 3, 2018, a final billing statement generated in the amount of $which consisted of a past due balance of $for monthly service charges and equipment charges from the November billing cycle plus current charges of $for the final month of service plus final equipment charges in the amount of $for his LG K7, Samsung Onand accessories for each handset. The past due amount was due immediately and the current charges were due by January 23, 2018. Regarding Mr***’ concerns with not being able to get into his T-Mobile account when contacting Customer Care, our records show he was unable to validate the account’s security password. Please note that T-Mobile takes account security seriously. T-Mobile’s account verification policy states that if an account has a password, it is the first piece of information that is requested by Customer Care to gain access to the account. If a customer does not remember their password, they can change their password by receiving and verifying a one-time pin that is sent to their T-Mobile handsetHowever, if the account is cancelled and the consumer is unable to receive a one-time pin, that consumer must visit a T-Mobile retail location with their government issued identification to reset the account password in order to gain access.Please be advised Mr*** has not yet been referred to an outside collection agency. However, it is important to note that the account is delinquent as of the date of this letter and may be referred to a third-party collection agency at any time. We respectfully request that Mr*** contact Customer Care and make arrangements to pay the outstanding balance at his earliest convenience. It is T-Mobile’s position that all final charges are valid and owed. We regret any inconvenience to Mr***. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Carolina F*Executive Response