T-Mobile Usa Inc

Complaint: ***I am rejecting this response because:
As Leah stated, I traded in a Nexus S and enrolled for JUMP! on Demand program for iphone 6S in September That's the result of knowing through T mobile website that $monthly bill credit would be granted to customers who traa smartphone and sign up for the programI received the $monthly credit since December but not $I talked to the sales representative and also customer care about this discrepancy of monthly credits at the time of enrolling in the program and also in November 2015, and got the same answers from them that $credits would be grantedIn November, the customer care representative even left a note in the account to confirm itBut T-mobile failed to fulfill it until now If the sales representative and customer care can really represent the company to deal with customers, what they said should be honored and fulfilled.
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and I am truly grateful for the help that was provided to me by T-mobileI wish things didn't come to this point, but the kindness and help from the company shows that they are fair and honest and true to their wordI would like to close this, and I hope it is marked as a positive outcome

June 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated June 18, regarding the above-referenced accountT-Mobile regrets any difficulties Mr*** experienced when he processed a Change of Responsibility for the line ending in ***T-Mobile records indicate that on August 7, 2015, Mr*** took advantage of our JUMP! On Demand program for an Apple iPhone Plus 64GB for the line ending in ***Please be advised that JUMP! On Demand is a new way for customers to upgrade to the hottest devices whenever they wantJUMP! On Demand is a lease option in which participating customers may be eligible for the lowest out of pocket price as well as the lowest monthly costPlus the monthly payment includes both the cost of a new smartphone and the freedom to swap it for a new one anytimeJUMP! On Demand customers are responsible for and agree to at the time of lease signing, a total of lease paymentsHowever, they have the option to cancel their lease and return their handset at any time during the lease termIf they choose to end their lease before the month period is completed, the leased handset must be returned to a retail location and the remaining lease payments are collected at that timeIf the handset is not returned at the time the lease is ended, the total remaining balance for the purchase option price of the handset will be assessed on the next month’s billing statementIn addition if a customer has an open JUMP! On Demand and the account is canceled, any remaining unpaid lease balance and purchase option price and applicable taxes on the canceled account is accelerated and becomes due with the final billing statementT-Mobile confirms that the line ending in *** was moved from Mr***’s account via a Change of Responsibility which is the process by which a mobile number or numbers move from the account of one person or business to the account of another person or businessIt is ultimately a change in the financial responsibility as the original holder ceases to be financially responsible for the number(s) and, if applicable, the equipment moved to the new accountIt is important to note that lease balances of the JUMP! On Demand program cannot be transferred between accountsMr*** would remain responsible for the monthly cost of JUMP! On Demand lease for the Apple iPhone 6s Plus 64GBT-Mobile was contacted by Mr*** on June 28, via voicemail and confirmed that his concerns have been resolved previously by Customer Care by closing the JUMP! On Demand balance for the Apple iPhone Plus 64GB device associated with the line ending in ***As the date of this letter Mr*** account reflects a credit balance of $T-Mobile regrets any inconvenience to Mr*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCAmor M*** Executive Response

May 16,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 8, 2017, regarding the above-referenced accountT-Mobile is happy to report we have resolved this matter to Mr***’s satisfaction
T-Mobile regrets any inconvenience Mr*** has experienced regarding his accountT-Mobile records reflect that Mr*** purchased an Alcatel Idol 4S on February 24, By purchasing T-Mobile equipment, Mr*** receives a one-year Limited Warranty provided by the manufacturer of his deviceDuring the Limited Warranty period, Mr*** is eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage
Furthermore, if the equipment was not acceptable, it could have been returned to the original point of sale within days from date of purchase for a refund or exchange and, if requested, cancelation of the service and any applicable Equipment Installment Plan (“EIP”) entered into at the time of the original purchase
In an effort to amicably resolve this matter for Mr*** on May 15, 2017, T-Mobile agreed to exchange his Alcatel Idol 4S for an Apple iPhone SE deviceWe ask that Mr*** return his Alcatel Idol 4S to my attention in like-new conditionThe handset can be mailed to me at the following address:
T-Mobile USA, Inc
Attn: Zachary S*** c/o Executive Response
Menaul Blvd NE
Albuquerque, NM
T-Mobile recommends Mr*** request a tracking number when shipping as T-Mobile is not responsible for equipment being returned back to T-MobileWe ask that Mr*** please include the handset, battery, charger, and his account information within the box to insure proper credit is appliedIf the handset has sustained either physical or liquid damage that would void the Limited Warranty the handset will be returned to Mr*** and charge for the Alcatel Idol 4S and Apple iPhone SE will be considered validIt is important to note, Mr*** must have the equipment post marked for return no later than June 15, 2017, in order to take advantage of this offerUpon speaking with Mr*** he accepted this as full resolution to his concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Zachary S*** Executive Response

Complaint: ***
I am rejecting this response because: I did not activate a line of serviceWhere did I sign indicating that I accepted a lineWhat is the phone number associated with the line I activatedI just want the truth on recordHe asked for my social security, I gave it to him, another customer walked in, and I was ignoredI ended up leaving only to get a bill for $200.
Sincerely,
*** ***

January 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated December 30, 2015, regarding the above-referenced accountT-Mobile regrets Mr***’s concerns regarding his final billing statementT-Mobile records confirm that Mr*** canceled his account on November 28, 2015, when he ported his mobile numbers to another service providerMr***’s billing cycle ran from the 21st of one month to the 20th of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Mr*** was billed through December 20, In an effort to resolve this matter amicably, T-Mobile applied an account credit of $for monthly recurring charges and applicable taxes assessed from November 28, 2015, through December 20, The canceled account reflects a zero balanceT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCPancho Q* Executive Response

September 15,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 14, 2017, regarding the above-referenced accountWe are pleased to report that we have resolved the matter to Mr***’s satisfaction
T-Mobile regrets to hear of Mr***’s concerns regarding the accountPlease be advised JUMP! On Demand (“JOD”) customers are responsible for and agree to at the time of lease signing, a total of 18-lease paymentsHowever, they have the option to cancel their lease and return their handset at any time during the lease termIf they choose to end their lease before the 18-month period is completed, the leased handset must be returned to a retail location and the remaining lease payments are collected at that timeIf the handset is not returned at the time the lease is ended, the total remaining balance for the purchase option price of the handset will be assessed on the next monthly billing statement
T-Mobile records reflect that on January 28, 2017, Mr*** initiated a JOD with the lease of a Samsung Note handset and on February 26, 2017, with the purchase of an Apple iPhone 6S Plus handsetAs the month period ended on the Samsung Note handset and the handset was not returned, Mr***’s billing statement dated August 18, reflected a purchase option price for
However, in an effort to amicably resolve the matter, on September 15, 2017, T-Mobile credited the purchase option price of $for the Samsung Note handset to the accountAdditionally, we closed and credited the JOD associated with the Apple iPhone 6S Plus handsetFurthermore, we credited all payments made to date on the Apple iPhone 6S Plus handset totaling $Please note that we have cancelled the account at Mr***’s request leaving a final credit balance of $A refund has been issued to Mr*** for this amount that he should receive within fourteen daysWe regret any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
David T***
Executive Response

September 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA
Re: *** ** *** Your File No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 30, 2017, regarding your above referenced file number. T-Mobile is pleased to report that we resolved this matter to Mr*** satisfactionT-Mobile regrets that there was an unauthorized credit inquiry that appeared on Mr*** credit report from T-Mobile. T-Mobile checked our records and we were unable to locate an account that is associated to Mr***. Since an account was not associated with the credit inquiry, normally we would advise a consumer to dispute the inquiry directly with the credit bureau. However, in an effort to assist Mr***, he may email a copy of a police report to my attention to ***@T-Mobile.com, upon receipt of the police report, T-Mobile will contact Transunion and request that they delete the credit inquiry from August 18, 2017. Please note that it may take the credit bureau up to 90-days to update their records from the date they receive our request T-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Ally Y*** Executive Response

July 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** ** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated July 19, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience to Ms*** regarding the issues with her T-Mobile handset, warranty exchanges and recent JUMP! upgradeWe spoke with Ms*** on July 20, 2016, and confirmed that her main concern was her recent JUMP! upgrade completed on June 24, Ms*** completed a JUMP! upgrade on June 24, 2016, when she upgraded her Apple iPhone 5c to a new Apple iPhone 5SEWe regret that Ms*** was informed that her original Apple iPhone 5c was a non-T-Mobile handset, however in our review we have found that the handset in question was a T-Mobile deviceWe regret any inconvenience this may have caused Ms***In an effort to amicably resolve this matter, at the time of our conversation with Ms***, T-Mobile removed Ms***’s Equipment Installment Plan for her Apple iPhone 5c, effectively completing her JUMP! upgradeT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCMartin G*** Executive Response

March 14,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated March 4, 2017, regarding the above-referenced account
T-Mobile regrets to hear of Mr***’s concerns regarding our promotionPlease note in Mr***’s correspondence he is referring to our Friends and Family promotion which ran from November 18, 2016, through November 22, T-Mobile’s Friends and Family promotion offered two additional lines of service at no cost assuming the account meets the necessary qualificationsT-Mobile records confirm that on November 23, 2016, Mr*** activated two voice lines ending in *** and ***As Mr*** activated within the correct timeline and already had previous voice lines he qualified for the promotion however due to an inadvertent error Mr*** has not received the discount for those two lines
In an effort to amicably resolve this matter, on March 13, 2017, T-Mobile applied a credit in the amount of $for the entirety of the charges Mr*** has accumulated for having the two lines since he activated themMr***’s account now reflects a credit balance of $Furthermore, T-Mobile has enrolled him in the offer and Mr*** will start to receive the discount within two billing cyclesT-Mobile apologizes for any inconvenience this may cause
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Zachary S*** Executive Response

June 30,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 15, 2017, regarding the above-referenced account
T-Mobile regrets any handset exchange concerns Ms*** has experiencedT-Mobile records confirm that Ms***’s mobile number ending in *** is currently subscribed to the JUMP! feature which includes Premium Handset Protection
T-Mobile records confirm that on April 17, 2017, Ms*** participated in the Handset Exchange Program and a replacement iPhone Plus handset was shipped to Ms***’s local T-Mobile retail store to replace her non-working handsetUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage
However, due to physical damage found on Ms***’s non-working handset, T-Mobile was unable to replace the non-working handsetAt that time, Ms*** could have contacted Assurant, the provider of Premium Handset Protection, and replaced her damaged handset by paying a deductible
Review of the account confirms that on April 19, 2017, another handset exchange was processed and a replacement iPhone Plus handset was shipped to Ms***’s billing addressPlease be advised that in each replacement handset box, a set of instructions are provided to inform the customer how to return their non-working equipment and to avoid being charged a non-return feeIn addition, the possibility of a non-return fee is disclosed at the time an exchange is processed
T-Mobile records confirm that on June 4, 2017, a non-return fee in the amount of $was applied to Ms***’s account due to the non-working iPhone Plus handset not being returned to our warehouseHowever, in an effort to amicably resolve this matter, on June 27, 2017, T-Mobile issued a credit in the amount of $for the non-return feeMs***’s account currently reflects a balance of $280.08, which consists of monthly access charges from May 15, 2017, through June 14, T-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
William B***
Executive Response

May 15,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 2, 2017, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulTherefore, we will make every effort to address Ms***’s concerns within this response
T-Mobile regrets any inconvenience Ms*** may have experienced in regards to the cancellation and billing of the above-referenced accountOn July 14, 2016, T-Mobile records confirm, Ms*** activated her accountRegrettably, on September 6, 2016, Ms*** cancelled her accountPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Ms*** was billed through September 14,
However, upon review of the account and Ms*** correspondence, T-Mobile has applied a credit in the amount of $to Ms***’s account which now reflects a zero balanceFurthermore, T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus relating to this accountPlease note that it may take up to days for the credit report to be updatedT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Carlos T*** Executive Response

May 11,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated April 28, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced regarding a scratch on her Samsung Galaxy SPlus devicesIt is important to note, T-Mobile confirms, on April 16, 2017, Ms*** purchased her first Samsung Galaxy SPlus device on our Equipment Installment Plan (“EIP”)Please note the International Mobile Equipment Identifier (“IMEI”) associated with this purchase is ***
T-Mobile responded to your office with your file number *** in regards to Ms***’s concerns regarding a restocking feeMs*** indicated in her correspondence that on April 21, 2017, she purchased a Samsung Galaxy SPlus device on EIP in a retail location and she noticed a scratch on the device when returning homeOn April 22, 2017, Ms*** returned the Samsung Galaxy SPlus device to the retail location and the EIP was ended
T-Mobile records indicate on April 22, 2017, Ms*** purchased a Samsung Galaxy SPlus device on our Equipment Installment Plan (“EIP”)The IMEI associated with this purchase is ***As Ms*** indicated in her correspondence to your office, there was a very small scratch on the device
On April 25, 2017, Ms*** purchased a Samsung Galaxy SPlus device on EIP due to the above outlined device having a scratchThe IMEI associated with this purchase is ***As Ms*** indicated in her correspondence to your office, there was a slight scuff on the back panel of the device
Upon speaking with Ms*** on May 4, 2017, T-Mobile recommended she purchase a device in a retail location and process the setup of the new device herself rather than a T-Mobile retail representative assisting her with the device startupOn May 8, 2017, Ms*** purchased a third Samsung Galaxy SPlus device on EIP in a retail locationThat same day, Ms*** contacted me via email correspondence to indicate the new device has a scratch on itShe also indicated her concerns for the down payments she paid for the returned Samsung Galaxy SPlus device IMEI’s *** and ***
T-Mobile confirmed the Samsung Galaxy SPlus device IMEI *** has been received at our return centerT-Mobile ended the associated EIP and issued a refund in the amount of $for the down payment and taxes Ms*** paid upon purchaseMs*** indicated she also returned the handset with IMEI ***T-Mobile records do not indicate this IMEI has been processed through our return centerHowever, we will continue to work with Ms*** regarding this matterT-Mobile recommends Ms*** speak with Samsung regarding her handset concernsT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jennifer G***
Executive Response

September 4, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** ** *** Your File No*** T-Mobile Account No*** To Whom It
May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 1, 2015, regarding the above-referenced accountT-Mobile has confirmed Ms*** is listed on Mr*** T-Mobile account as an authorized user and is therefore able to discuss the account in detailT-Mobile is pleased to report we have successfully resolved Ms*** concernsPaperless Billing is a free service that allows customers to receive their billing information in a secure online channel hours a day, seven days a weekCustomers receive free email and/or text message (SMS) notification when their bills are viewable on My T-MobileBeginning June 22, 2014, postpaid customers who have a qualifying event will be auto-enrolled in paperless billing; qualifying events include: • Activation • Add-a-Line • EasyPay si• Rate plan change to Simple Choice • Device purchases and upgrades • Acceptance of certain promotional offersT-Mobile records confirm that, on July 13, 2015, two Alcatel OneTouch Pop devices were ordered through our Customer Care teamAt that time, Mr*** account was enrolled in paperless billing; once this enrollment is completed, a Paperless Billing enrollment email or text message with a link to the Paperless Billing Terms was sentIf an email address was not listed on the T-Mobile account, the notification was sent to the mobile number listed as the Primary Account Holder, which in the case of Mr*** account is the line ending in ***Going forward, customers will receive SMS notifications on Primary Account Holder line of serviceT-Mobile regrets any inconvenience this billing practice may have caused Mrand Ms***It is important to note that, customers who were previously enrolled in paperless billing, but then cancelled it, will not be auto-enrolled in the futureT-Mobile records confirm that paperless billing was canceled on Mr*** account as of August 31, and the account can now only be enrolled in paperless billing by the customer manually making the change via the My T-Mobile websiteIt is also important to note that T-Mobile also does not report to the credit reporting agenciesLastly, in an effort to amicably resolve this matter, T-Mobile has waived the pending late fees associated with the balance that was due on August 11, Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCLiana G*** Executive Response

January 23,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence January 16, 2018,
regarding the above-referenced accountPlease be advised that we have made attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’s concerns within this letter
T-Mobile regrets any account concerns Ms*** has experiencedT-Mobile records confirm that Ms***’s correspondence is in reference to *** ***’s account number ***, on which Ms*** is an authorized userOn December 26, 2017, T-Mobile records confirm Ms*** authorized an automatic payment of $to be withdrawn on December 29, 2017, using the card ending in As Ms*** is the account holder, she received an SMS on December 27, 2017, as a reminder of the payment withdrawal for December 29, As such, T-Mobile was authorized to automatically deduct payments from the payment method provided
On December 29, 2017, as scheduled, a payment of $was withdrawn from card ending in as agreed upon by Ms***However, on December 29, 2017, Ms*** requested the payment of $be refundedPlease note that on December 30, 2017, Ms*** was refunded the amount of $to the requested bank account
Regarding the Change of Responsibility (“COR”), please note that our records reflect that Ms*** requested a COR be processed with respect to the mobile number ending in Please note that a COR is the process by which a mobile number or numbers move from the account of one person or business to the account of another person or businessIt is ultimately a change in the financial responsibility as the original holder ceases to be financially responsible for the number(s) and, if applicable, the equipment moved to the new accountT-Mobile records confirm that Ms*** approved the CORAt that time, Ms*** was advised that Ms*** had to contact Customer Care within days to accept financial responsibility for the mobile number ending in Our records indicate that the COR could not be processed due to a past due amount of $
On January 14, 2017, T-Mobile records confirm a payment of $was processed, bringing the account current, at which time the COR was completed as requestedWe regret any confusion to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Rochelle M***
Executive Response

May 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated May 15, 2016, regarding the above-referenced accountT-Mobile regrets any concerns Mr*** experienced with his handsetOur records confirm that on September 22, 2015, Mr*** utilized our Equipment Installment Plan (“EIP”) program with the purchase of an Apple iPhone 6S handsetMr*** was not required to remit a down payment, and agreed to monthly instalments for the remaining balance, in the amount of $Mr*** utilized our EIP program once again on October 3, 2015, with the purchase of a second Apple iPhone 6SMr*** was not required to remit a down payment, and agreed to monthly installments in the amount of $By purchasing T-Mobile equipment, our customers receive a one-year Limited Warranty provided by the manufacturer of their deviceDuring the Limited Warranty period, customers are eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damagePlease note that T-Mobile offers handset protection at an additional monthly cost, which allows a handset to be replaced via our third party partner, Assurant, Inc., after a pre-determined deductibleOur records confirm that Mr*** line of service ending in *** was subscribed to handset protection at $monthly until May 15, 2016, when it was removed at his requestMr*** line of service ending in *** has not been subscribed to handset protection since activationT-Mobile records confirm that on May 15, 2016, Mr*** contacted Customer Care and reported that his Apple iPhone 6S handset in use on the line of service ending in *** was damagedPlease note that as Mr*** was subscribed to handset protection, Mr*** was eligible to replace the handset via Assurant, Inc., after remitting a payment for the deductibleHowever, our records confirm that on May 15, 2016, Mr*** removed the handset protection from the line of service ending in 6382, and utilized our EIP program to purchase an Apple iPhone 6S handsetMr*** was not required to remit a down payment, and agreed to monthly installments in the amount of $However, in an effort to amicably resolve Mr*** concerns, on May 19, 2016, T-Mobile closed the EIP for the handset Mr*** purchased on May 15, The EIP for the Apple iPhone 6S handset purchased on September 22, 2015, was update to reflect the new deviceMr*** will remain responsible for the EIP that began on September 22, 2015, as well as the EIP that began on October 3, 2015, as well as his regular monthly access feesT-Mobile regrets any inconvenience Mr*** may have experiencedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCChris P*** Executive Response

March 30, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated March 25, regarding the above-referenced accountWe are pleased to inform you that T-Mobile has resolved Mr***’s concerns to his satisfactionT-Mobile records indicate that on September 20, 2016, the mobile number ending in performed an upgrade to the Apple iPhone 6s Plus Space Gray 64GB on our JUMP! On Demand (“JOD”) lease offering and agreed to monthly installments of $for monthsJOD is the perfect program for customers who like to get the newest device as it provides them the opportunity to upgrade their device for a new one up to three times per months by turning in their original device and entering into a new lease for the upgrade, however because it is a lease, it is also non-transferableConsequently, as the mobile number ending in was moved to another account on October 8, 2015, per Mr***’s request, and it had an active JOD lease, the monthly lease payment of $remained on Mr***’s accountPlease be advised that on January 6, 2016, Mr*** received a credit of $to cover one JOD installmentIn an effort to amicably resolve this matter, on March 23, 2016, T-Mobile closed the JOD lease linked to the iPhone 6s Plus device as Mr*** had returned it to T-MobileMr*** also confirmed that his son was able to purchase his own device and he is currently using it on his own accountIn addition, on March 28, 2016, T-Mobile applied a credit in the amount of $which is equal to four JOD lease installments of $Mr*** accepted this credit as a satisfactory resolution to his concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCSal O*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I previously Made a complaint with the Revdex.com, A T-Mobile representative called me and agreed to refund all my money(over $940)Three months later I have received NOTHING; and I get the same run around when I call"No one can help me" I just want my refund? Full Refund!
Filed a complaint already against the company , they called and said they were at fault They said they would cancel my contract and return all my moneyIts been two months , I've received no money back and still receiving a billI have no phone ,and im out over seven hundred dollarsPlease helpFULL refundSincerely,*** ***

September 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated September 1, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience that Mr*** may have experienced regarding his T-Mobile accountIt is important to note that Mr***’s billing cycle runs from the 7th of one month to the 6th of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, if Mr*** was to cancel his service he would be billed through the end of his current billing cyclePlease note that Mr***’s account currently remains open with a balance due on September 20, 2016, in the amount of $This balance consists of monthly access charges for service provided from August 28, to September 27, 2016, and all applicable taxes and feesOur records indicate that Mr***’s account has not been scheduled for cancellationT-Mobile records reflect that Mr*** purchased a Samsung Galaxy Shandset on September 15, By purchasing T-Mobile equipment, Mr*** received a one-year Limited Warranty provided by the manufacturer of his deviceDuring the Limited Warranty period, Mr*** is eligible to receive an advanced replacement of his device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageIf the Limited Warranty period has expired or upon return of the non-working handset T-Mobile determines that the handset is out-of-warranty, an exchange/repair fee, plus tax, will be charged to the accountAs indicated above, Mr*** purchased his Samsung Galaxy Shandset on September 15, As such, the above-referenced Limited Warranty has expired and Mr*** is not eligible for the handset to be replacedHowever, in an effort to amicably resolve this matter on September 8, 2016, T-Mobile ordered Mr*** a replacement Certified Pre-Owned Samsung Galaxy S handsetPlease be advised that the Certified Pre-Owned Samsung Galaxy S handset was provided to Mr*** at no costT-Mobile regrets any inconvenience to Mr*** and appreciates his businessBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 1-877-290-ext***Very truly yours, T-MOBILE USA, INCTiffany C*** Executive Response