T-Mobile Usa Inc

September 16,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 11, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is *** ***, and that he has designated *** *** as an authorized user of the account. We are pleased to report that we have resolved the matter to Ms***’s satisfaction
T-Mobile regrets to hear of Ms***’s concerns regarding her recent handset upgrade. T-Mobile records reflect that on September 9, handset upgrade requests were made for two Apple iPhone 7’s Ms***’s account. We apologize if this order was for devices other than those requested by Ms***. T-Mobile records further indicate that on September 10, these orders were cancelled and one new order was placed for an Apple iPhone Plus. However, as the result of an inadvertent error, a new order was not placed for the second handset requested
Please be advised that on September 11, the second handset was ordered from our office and as a gesture of goodwill T-Mobile has adjusted the applicable tax and shipping for this order and asked that Ms*** return her existing handset directly to our office upon receipt at the following address:
T-Mobile USA, Inc
Attn: David T***
Menaul BlvdNE
Albuquerque, NM
Finally, we can confirm that Ms***’s handset ordered on September 10, will be delivered on September 16, and the handset ordered on September 11, will ship as soon as inventory becomes available. We regret any inconvenience Ms*** may have experienced as a result of this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
David T***
Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

July 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated July 23, 2016, regarding the above-referenced accountT-Mobile records reflect that *** *** purchased an iPhone Gold 16GB on September 26, By purchasing the iPhone 16GB Gold, Ms*** received a one-year Limited Warranty provided by the manufacturer of their deviceDuring the Limited Warranty period, Ms*** is eligible to receive an advanced replacement of her device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageIf the Limited Warranty period has expired or upon return of the non-working handset T-Mobile determines that the handset is out-of-warranty, an exchange/repair fee, plus tax, will be charged to the accountWith regard to Ms***’s handset, upon receipt we examined it and it was found to have sustained physical damage, which is not covered under the warrantyAlthough we troubleshoot the handsets prior to performing a handset exchange pursuant to the above policy, this is not the final examUpon receipt of the non-working handset, we have trained technicians who dismantle and examine the handsetsA warning of the possibility of an out-of-warranty fee was read to and agreed to by Ms*** at the time of the exchangeThis information is also in the users’ manual and in the material that accompanies the replacement handsetBased on the above information it is T-Mobile’s position that the out-of-warranty fee of $was validly assessed to her accountAs Ms*** states in her correspondence, on July 21, 2016, she contacted Customer Care and as a courtesy we applied a $credit toward the above out-of-warranty feeIn an effort to amicably resolve this issue we have applied an additional credit of $to Ms***’s account for the remainder of the out-of-warranty feeThis credit has reduced Ms***’s account balance to $and she may verify this by visiting www.T-Mobile.comBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

December 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** ** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated December 20, 2016, regarding the above-referenced accountT-Mobile appreciates this opportunity to respond to *** *** complaintWe are sorry that the performance of T-Mobile’s data network has, at times, not lived up to *** *** expectationsWhile it is T-Mobile’s goal and commitment to provide the fastest data speeds in the wireless industry, there are times and places where network speeds can be slowed significantly because network loading is high enough to exceed the available capacityIn such circumstances, T-Mobile must take affirmative steps to manage the network for the best overall experience of the most customersT-Mobile wants customers to use and enjoy our services as much as possible, but successful management of our network requires us to prioritize the data usage of customers when the demands for network capacity outstrip the available capacityT-Mobile’s records indicate that data usage on *** *** account is very high relative to other customersIn fact, *** *** account is among the highest data usage accounts on T-Mobile’s networkAs a very heavy user of T-Mobile services, *** ** usage may be prioritized below that of other customers in order to facilitate a fair allocation of network resources among all customers when and where network loading is high enough to exceed the available capacityWhere the network is lightly loaded, a very heavy user, such as *** ** will likely notice little, if any, affect from this lower priorityHowever, at times and places where the network is heavily loaded, a very heavy user, such as *** ***, can expect to see some material reduction in data speedsThe number of locations where this condition arises is very small and T-Mobile constantly works to improve the network capacity in these areas, but there are limits on how much spectrum capacity is availableThe lower speed that results from heavy network loading is temporaryWhen network loading goes down or a very heavy user moves to any area that is less heavily loaded, the user’s speeds will go upWe understand that if *** ** regularly uses our service in a location which is often heavily loaded, T-Mobile may not be able to provide the service that is best for *** *** high amount of data usageShould *** ** wish to cancel his service, he may do so at any time without payment for any financed equipment or other contractual obligationHowever, *** ** is welcome to continue his service and account with T-Mobile, understanding that he may continue to experience reduced data speeds in places where the network is heavily loaded and his amount of data usage is disproportionately highBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCMartin G*** Executive Response

September 17, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 11, 2015, from *** *** regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that she has designated Ms*** as an authorized user of the accountT-Mobile regrets any concerns Ms*** experienced in regards to her number portT-Mobile records indicate that on September 5, 2015, Ms*** activated an individual line of serviceDuring the activation, T-Mobile requested to port the mobile number ending in *** from another service providerThe port request was completed the same day; however, due to a release issue the number was unable to receive calls from other Verizon customersOn September 7, 2015, T-Mobile processed a rebroadcast on the mobile number ending in *** and advised Ms*** it could take up to hours to completeUnfortunately, the rebroadcast was unsuccessful, therefore, on September 11, 2015, and additional rebroadcasting attempt was madeOn September 14, 2015, the rebroadcast attempt was successful and the line began receiving calls from all other carrier’sT-Mobile records confirm that on September 5, 2015, a charge of $was applied to Ms***’ account for a deposit required upon activationA payment of $was received bringing the account to a zero balanceAdditionally, Ms*** received a device tracredit of $to the account, increasing the account to a credit balance of $During the port request, the mobile number was changed; therefore, the account was charged an additional deposit of $which is automatically credited by the systemDue to the port in error, T-Mobile’s system did not recognize the mobile number change had been completed; therefore, the credit was not automatically applied and remained on Ms***’ accountOn September 9, 2015, Ms***’ account was charged $for the billing cycle from September 7, through October 6, 2015, increasing the account balance to $On September 10, 2015, T-Mobile applied a credit of $for the additional deposit that was charged, reducing the account balance to $Additionally, T- Mobile applied a courtesy credit of $to Ms***’ account, reducing the balance owed to $On September 14, 2015, in an effort to amicably resolve the matter, T-Mobile applied a courtesy credit of $92.57, for Ms***’ first month of service, reducing the account to a zero balanceT-Mobile regrets any inconvenience this may have caused Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCDiana J*** Executive Response

March 24,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your c***pondence dated March 11, 2017, regarding the above-referenced accountPlease be advised that T-Mobile has made several attempts to contact Mr***, which have proven unsuccessful therefore we will make every effort to address his concerns within this letter
T-Mobile regrets any concern to Mr*** in regards to his new line of activationT-Mobile records confirm that on March 1, 2017, Mr*** added as an additional line of service to his subscribed family plan, T-Mobile ONEPlease note that Mr*** activated this new line of service during T-Mobile’s Un-carrier This One is on Us promotion which offers a new line of service free after monthly recurring credit
At the time of activation Mr*** purchased a new SIM card starter kit for the line in order to activate his already owned device and upgraded his shipping to overnight shipping to use the mobile service as soon as possibleRegrettably, due to a delivery issue the item was not delivered in a timely manner and, as of the date of this letter, T-Mobile has not been able to confirm if Mr*** has received his SIM card starter kit
T-Mobile is always working to improve its coverage, and we regret any service issues that Mr*** may have experiencedUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors and conditions that may interfere with actual service, quality, and availabilityIt is important that if customers experience any difficulties with the service, that they provide Customer Care details of the problem, including the date and time and the area(s) in which it occurred, including the major cross streetsPlease note that this information is critical to our ability to evaluate and troubleshoot service and coverage issuesOnce aware of the situation, T-Mobile can attempt to resolve the issue through network or equipment adjustmentsMr*** may contact Customer Care at 1-800-937-or myself at the number below to report his service concern
In an effort to amicably resolve this matter, on March 23, 2017, T-Mobile ordered a new SIM card starter kit with expedited shipping and mailed it to Mr***’s address listed in his letter to your officeT-Mobile also applied a credit of $to his account to refund him for the SIM card starter kit and for any inconvenience leaving a balance due of $by March 28, Please note that the new line of service does not have any monthly recurring charges as it is being credited monthly as part of the Un-carrier This One is on Us offerT-Mobile regrets any inconvenience
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Oscar T***
Executive Response

September 2,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 23, 2017, regarding the above-referenced accountT-Mobile is pleased to report we have successfully resolved Mr***’s concerns
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Customer Care team
On August 11, 2017, a payment of $posted to the remaining balance owed on the Equipment Installment Plan associated with a Samsung Galaxy SEdge smartphoneT-Mobile records indicate that the $payment was reversed on the same day, however, due to an inadvertent error, the refund was not completedA refund escalation request was submitted on August 17, and Mr*** was advised it would take three to five business days for the funds to appear in his bank accountMr*** contacted T-Mobile on August 23, 2017, as the refund had not been depositedT-Mobile’s Customer Care team offered to issue the refund via a prepaid debit card but this offer was declined
On August 28, 2017, the refund of $was completed and the funds were to appear in Mr***’s bank account within one to three business days from that dateUpon speaking with Mr*** on August 31, 2017, T-Mobile’s Executive Response Team confirmed the refund was deposited into his bank account on Monday, August 28, T-Mobile truly regrets any inconvenience to Mr*** and we appreciate his patience throughout this processMr*** has been provided with the below contact number as well as the email address ***@T-Mobile.com and has been asked to contact me directly if he has any additional concerns regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Liana G***
Executive Response

September 7,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 30, 2017, regarding the above-referenced account
T-Mobile regrets any continued concerns Mr*** has regarding the return of a signal boosterT-Mobile records confirm that at the time of issuance of the signal booster the $deposit was waived, therefore T-Mobile respectfully declines Mr*** request of a refund
Furthermore, as stated in or correspondence to your office dated August 29, 2017, Mr*** was advised to disregard any text message notifications regarding the non-return feeUpon further research T-Mobile records confirm that the signal booster was confirmed to be returned and Mr*** should no longer receive any additional notificationsT-Mobile regrets any inconvenience this caused Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Abigail ***-R***
Executive Response

From: *** *** Sent: Monday, December 14, 10:AMTo: info Subject: Complaint ***
My complaint has been handled quickly and completely. Ty R*** with T-Mobile has handled this case with competence and courtesy in every way. I am now a very happy T-Mobile customer
*** ***
I need to get this response put on my complaint. If you can, please insert it, or if not please let me know how to do it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

January 13,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** ***
T-Mobile Account Holder: * *** * *** ***
Your File No***
T-Mobile
Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of a letter dated January 4, 2017, from Ms*** *** regarding the above-referenced accountT-Mobile would like to offer our sincere condolences to Ms*** *** for her loss
Please be advised that T-Mobile records indicate the account holder of record is * *** * *** ***and that they have designated Ms*** *** as an authorized user of the accountT-Mobile is pleased to report that we have resolved this matter to Ms*** ***’ satisfaction
In Ms*** ***’ letter to your office, she indicates that she is not able to use service with her handsets in or around her home and while traveling abroadWe regret any coverage issues Ms*** *** has experiencedUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors and conditions that may interfere with actual service, quality, and availabilityIt is also important to note that customers are responsible for international call usage charges placed from the United States to international numbers
Ms*** ***’ also expressed concerns regarding the T-Mobile’s logo appearing on her handsets when she powers them onIt is important to note that T-Mobile is the service provider and does not manufacture the handsets; as such T-Mobile has no way of removing programing placed on the handsets by the manufacturer
T-Mobile records confirm that Ms*** ***’ contacted our Customer Care department on October 3, to request cancelation of her accountOn October 4, 2016, Ms*** ***’ mobile number ending in *** was in fact canceled when she ported this number to another providerMs*** ***’ mobile number ending in *** was not ported to another provider; as such it remained active until December 1, 2016, when it was systematically canceled for non-paymentMs*** *** continued to be billed for mobile number ending in *** through the date of cancelation
In an effort to amicably resolve this matter T-Mobile has removed Ms*** ***’ account balance of $196.97, leaving a revised zero balanceT-Mobile has also removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debtPlease note that it may take up to days for Ms*** ***’ credit report to reflect the change
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
James H***
Executive Response

June 8,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
*** Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated May 29, 2017, regarding the above-referenced account
T-Mobile regrets any concerns that Mr*** has experienced with his accountT-Mobile has verified the address on Mr***’s account and based on the coverage expectations of this address, we confirm that his account address is in a good coverage area with no known issues
It is important that if customers, like Mr***, experience any difficulties with the service, that they please provide Customer Care details of the problem, including the date and time and the area(s) in which it occurred, including the major cross streetsPlease note that this information is critical to our ability to evaluate and troubleshoot service and coverage issuesOnce aware of the situation, T-Mobile can attempt to resolve the issue through network or equipment adjustments
Please note that T-Mobile records confirm usage on line *** from the date of activation on September 9, 2016, through the date of the suspension on February 26, Additionally, please be advised during this period, on November 8, 2016, T-Mobile sent Mr*** a new SIM card free of charge in an effort to resolve the service issues on line ending in ***T-Mobile regrets if this did not meet Mr***’s expectations
Review of the account confirms that on February 26, 2017, Mr*** requested his mobile phone number ending in *** to be seasonally suspendedT-Mobile customers may suspend lines on their accounts without any additional feesHowever, please note customers are charged for monthly access charges, features and taxes while the line is suspended
On May 30, 2017, T-Mobile came to an agreement with Mr*** to cancel the line of service ending in ***T-Mobile has provided three months’ worth of $credits a month totaling $Additionally, Mr*** was advised that he had already received two months’ worth of credits in the pastNevertheless, in an effort to reach an amicable resolution, T-Mobile honored an additional two more months of credits of $110.00, which Mr*** agreed with as resolutionAs a result of these credits, Mr***’s account balance reflected $At this time, T-Mobile respectfully declines any further compensation regarding this matterT-Mobile regrets any inconvenience
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Belen L***
Executive Response

August 14,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 7, 2017, regarding the above-referenced accountT-Mobile is pleased to report that Mr***’s concerns have been addressed and resolved to his satisfaction
T-Mobile regrets any concern Mr*** may have encountered regarding his accountT-Mobile records confirm that on March 25, 2017, Mr*** cancelled his account when he ported his mobile numbers to another service providerSubsequently, T-Mobile provided Mr*** with his final billing statement dated April 15, 2017, reflecting a balance of $1,due on May 7, Please be advised that this balance consisted of a past due balance and accelerated final Equipment Installment Plan (“EIP”) charges
Please be advised that on August 9, 2017, T-Mobile provided Mr*** with a copy of his final billing statement via email, per his request
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Mercedes V*** Executive Response

June 16, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt
of your correspondence dated June 13, 2016, regarding the above-referenced accountT-Mobile is sorry to hear of any concerns Ms*** has experienced regarding the security of her personal informationIn cases where the account holder of record claims they did not activate the account, T-Mobile requires that party complete a Collection Dispute FormPlease be advised that, on June 16, 2016, T-Mobile sent a Fraud Affidavit form to Ms*** to complete and return with a photocopy of her driver’s license or other government-issued photo identification and a police report naming the responsible partyThis may be sent to my attention at the address listed below or faxed to 505-998-Upon receipt, T-Mobile will review this matter further and apprise Ms*** of our findingsWe regret any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCBrandon M*** Executive Response

Revdex.com:
Good afternoon, We can close itThanks

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However I do want to make it clear this was suppose to have been a prepaid account at the time it was set up and due to an error on the part of the store was not done correctly - therefore I should never have been billed for services not received and the final bill should have been prorated I am grateful however for this resolution with T Mobile and want it also to be noted I never had an problems with the service I received during the time I was a customer - I only left T Mobile due to the reception I was getting due to the area I live in and not due to any problems from T Mobile Again I am happy with this resolution and would recommend T Mobile to my friends who live in a better area for the service Thank you.Sincerely, *** ***

March 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated March 17, 2016, regarding the above-referenced accountWe are pleased to report that this matter has been resolved to Mr*** satisfactionT-Mobile regrets any concerns Mr*** experienced with respect to his monthly bill and T-Mobile serviceOn January 1, 2016, our records indicate that Mr*** qualified for and took advantage of our Jump! On Demand lease offering for an Apple iPhone 6s Plus handsetMr*** was required to make a down payment of $on the total purchase price of the handset and in addition, he agreed to a series of monthly installments in the amount of $and the purchase option price of $if the device is not returned to T-Mobile after the month lease agreementMr*** opted for our $North America unlimited talk and text rate plan, $per month unlimited data plan with 14GB of mobile hotspot, and $per month Assurant Premium Handset ProtectionMr*** total monthly bill was estimated to be $plus taxes and feesOn March 3, 2016, T-Mobile spoke with Mr*** and explained the above-mentioned informationAs a gesture of goodwill, T-Mobile adjusted the amount of $for the bill with the due date of February 23, T-Mobile offered Mr*** the option to complete payment of his accelerated Apple iPhone 6s Plus charges by September 23, 2016, in order to stop his T-Mobile account from being referred to an outside collection agencyMr*** respectfully declined this offerAdditionally, T-Mobile offered for Mr*** to return his Apple iPhone 6s Plus back to us in order to receive full adjustment for the accelerated billed chargesMr*** respectfully declined this offer alsoMr*** billing statement that was due March 23, 2016, totaled $for accelerated Apple iPhone 6s Plus lease balance of $and the purchase option price of $On March 24, 2016, Mr*** remitted a payment of $towards his final balance reducing it to $$is the current balanced due on Mr*** T-Mobile accountOn March 24, 2016, T-Mobile spoke with Mr*** and advised him he will have until October 24, 2017, to pay the complete remaining balance in order to prevent his account from being referred to an Outside Collection AgencyBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCCesar R*** Executive Response

February 22,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 10, 2017, regarding the above-referenced account
T-Mobile regrets that Ms*** experienced any inconvenience with our Carrier Freedom offerUnder the terms of this program, T-Mobile reimburses consumers’ remaining handset installment balance up to $per device traded in at the time of activation for up to twelve lines of serviceTo be eligible for this offer, consumers must activate a Simple Choice or T-Mobile ONE postpaid rate plan, and at the time of activation, they must potheir current mobile number, traa device that is identifiable as being on installment with their previous provider and is in good working condition, and purchase a new T-Mobile device at either full cost or on T-Mobile’s Equipment Installment Plan (“EIP”)In order to qualify for the reimbursement of early termination fees, customers must submit a reimbursement form along with a copy of the final billing statement from their prior carrier to T-Mobile at www.switch2t-mobile.com within two (2) months of activationTo be eligible for reimbursement, the T-Mobile account must be in good standingAs this is a reimbursement offer, T-Mobile recommends that customers make arrangements to pay any Early Termination Fees or handset charges billed by their prior carrier in order to avoid collection activity
For new customers who seek reimbursement of equipment installment plans from their prior carrier, the reimbursement is paid in two separate paymentsThe first payment is paid at the time of activation when a handset is traded-inAt that time, a traamount is offered, and if accepted, that amount is applied either towards the down payment of new T-Mobile equipment or as a credit to the accountThe second payment towards a prior carrier’s equipment installment balance is paid once the handset is received and the trapaperwork has been submitted with the final bill showing the accelerated equipment balanceThe amount of the second payment is calculated by taking the final balance owed the prior carrier and subtracting the amount already paid for the trade-inThat second payment is then remitted to the customer in the form of a prepaid bank card
Our records reflect that T-Mobile offered Ms*** a tracredit of $for her Verizon Apple iPhone with 128GB of memoryMs***’ tracredit of $was applied to Ms***’ down payment for her newly purchased T-Mobile handsetsIn addition, on January 23, 2017, T-Mobile applied the remaining tracredit of $to Ms***’ accountRegretfully, we do not have confirmation of Ms***’ Carrier Freedom Reimbursement as of yetMs*** was advised that she must wait 6-weeks for processingMs*** will receive the total amount of her handset charges with her previous carrier minus the tracredit of $
However, in an effort to amicably resolve this matter, on February 12, 2017, T-Mobile applied a courtesy credit of $to Ms***’s accountMs*** will wait for her reimbursement and accepted the additional credit to her accountAs of February 21, 2017, Ms***’ account reflects a credit balance of $T-Mobile regrets any inconvenience to Ms*** regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ligia M***
Executive Response

May 24,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 19, 2017, regarding the above-referenced account
T-Mobile regrets any concerns that Mr*** may have experienced regarding our previous response to your officeWe apologize if Mr*** did not receive a timely response from our Executive Response TeamPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact and appreciates the opportunity to resolve Mr***’s concern
Please note T-Mobile was able to speak to Mr*** on May 16, 2017, at which time he agreed to return his Samsung Galaxy S Edge to our Executive officeIt was agreed that the EIP for the Samsung Galaxy S Edge would be removed upon receipt of the deviceMr*** can return his Samsung Galaxy SEdge to T-Mobile’s Executive Response Office within 14-days of this letter to:
T-Mobile Executive Response
Attention: Christopher L***
Menaul BlvdNE
Albuquerque, NM
Please note that Mr*** also purchased a Samsung Galaxy SPlus via T-Mobile’s EIP option (order number ***) in which T-Mobile agreed to credit any payments he has made toward the Samsung Galaxy SEdge would be applied toward the EIP balance of the Samsung Galaxy SPlusOnce the credits have been issued the EIP balance for the Samsung Galaxy SPlus will be updated to $and will be billed in 24-months installments
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris L***
Executive Response

July 13,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 4, 2017, regarding the above-referenced accountPlease be advised that the T-Mobile account holder of record is *** *** and ***s *** has been designated as an authorized user
T-Mobile regrets that Mr*** has continued concerns regarding the processed refundAs stated in our letter to your office on July 4, 2017, T-Mobile processed and issued a refund in the amount of $plus applicable taxThis refund was issued by Citibank as a prepaid MasterCard, and Mr*** can expect to receive the refund within ten business days of issuanceAfter speaking with Mr***, T-Mobile advised to contact me directly at the number listed below, should he not receive the refund within the expected time frameT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ronnie A***
Executive Response