T-Mobile Usa Inc

February 16,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 4, 2017, regarding the above-referenced accountPlease be advised that we have made attempts to contact Ms***, which have regrettably proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’ concerns within this letter
T-Mobile regrets any concerns Ms*** experienced regarding her accountOur records confirm that Ms*** activated her account on November 25, 2016, with the lines of service ending in *** and ***Ms*** subscribed to our Simple Choice North America Unlimited Talk, Text and Data family rate plan at $before applicable taxesOn November 25, 2016, Ms*** used our Equipment Installment Plan (“EIP”) program to purchase two Samsung Galaxy ShandsetsMs*** was not required to remit a down payment, and she agreed to monthly installments in the amount of $for each handset
At the time of Ms***’ handset purchase, T-Mobile offered a promotional program which allowed customers who subscribed to a qualified rate plan to traa qualified handset, and receive one of several handsets at no cost or at a reduced cost, after a monthly promotional creditOur records confirm that at the time of Ms***’ November 25, handset purchase, she traded in a Samsung Galaxy Note handset and a Samsung Galaxy ShandsetT-Mobile issued tracredits totaling $for the handsetsRegrettably, Ms***’ trahandsets did not qualify to receive the Samsung Galaxy Shandsets at no cost to herPlease note that Ms***’ handsets did qualify to receive monthly credits towards the handset EIPs, to reduce the total handset cost to $for each device, provided she is subscribed to a qualified rate planRegrettably, the rate plan Ms*** subscribed to was not a qualified rate plan for this promotionHowever, T-Mobile records confirm that sue to an inadvertent error, a promotional credit in the amount of $was applied to the line of service ending in *** on November 26, 2016, and a promotional credit in the amount of $was issued for the line of service ending in *** on November 30,
T-Mobile records confirm that on December 27, 2016, Ms*** changed her rate plan to our T-Mobile ONE rate plan at $monthly before applicable taxesPlease note that the T-Mobile ONE rate plan is a qualified rate plan for the above-referenced promotional offerAs such, Ms***’ line of service ending in *** was enrolled in the promotional offer on January 4, 2017, and the line of service ending in *** was enrolled in the promotional offer as of January 25, A promotional credit in the amount of $was issued for the line of service ending in *** was issued to Ms***’ line of service ending in *** on January 25, Ms*** will continue to receive these monthly promotional credits while she remains subscribed to a qualified rate plan, until the end of the month EIP agreementT-Mobile regrets any inconvenience Ms*** may have experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris P*** Executive Response

Complaint: ***
I am rejecting this response because: see attached
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. My only comment is that I would have also appreciated it had T-Mobile made it a clear in their response that we were not at fault, and that the July billing statement was erroneous. I would have also appreciated had the offered an apology in their response. I invested a lot of time to correct this error and restore my husbands credit However, I'm happy this is over and accept the resolution Sincerely, *** ***

Revdex.com:
From: *** *** [mailto:***@gmail.com]
Sent: Wednesday, August 10, 12:PM
To: Complaints
Subject: Complaint ID ***
T-Mobile has contacting me regarding the complaint via their own customer care departmentThe
complaint has been resolved to my satisfaction by Jake LI withdraw any further complaints about T-Mobile
Thank you
Sent from my iPhone

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

June 6,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of
your correspondence dated May 31, 2017, regarding the above-referenced file numberT-Mobile is pleased to report that we have resolved this matter to Ms***’s satisfaction
T-Mobile regrets any Mobile Device Unlock concerns Ms*** has experiencedPlease be advised that Mobile Device Unlocks are available to customers who meet our eligibility requirementsPlease be advised that Ms*** is not eligible to have her handset unlocked as she is not a T-Mobile customer and eligibility requires an active account for at least a period of daysIn an effort to amicably resolve this matter, T-Mobile has honored Ms***’s request and has processed her handset unlock requestPlease be advised that it can take up to to hours for the handset unlock to finalizeShould Ms*** have any further questions or concerns, she may contact us at the number provided belowBased on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
James H***
Executive Response

October 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated October 23, 2015, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letter and will forward a copy to Ms***T-Mobile understands the importance of having a reliable, working device, and we regret any difficulties Ms*** may have experiencedAs the remaining lines on Ms***’s account are all using devices that are still covered by their manufacturer’s warranty, T-Mobile would recommend doing an exchange for the lines, which she may complete by contacting our customer care at 1-800-937-or to contact us directly at the information listed belowAs an alternative offer of resolution, T-Mobile is willing to allow Ms*** to return the devices directly to our office to have the remaining Equipment Installment Plan (“EIP”) balances of $removed and allow Ms*** the opportunity to purchase new devices on her planThe address Ms*** can return the devices to is: *** *** *** *** *** *** *** *** ** *** ** *** If Ms*** chooses to accept the offer of allowing the devices to be returned she can complete her new upgrades for different devices through Customer Care at the information listed above or contact our office directly at the information listed belowBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJosiah M*** Executive Response

Complaint: ***
I am rejecting this response because: no solution was offered.
Sincerely,
*** ***

May 30,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ** *** ***
Your File No***
T-Mobile
Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 17, 2017, regarding the above-referenced accountPlease note that T-Mobile has determined that *** *** and *** ** *** *** are one in the samePlease be advised that we have made attempts to contact Ms** *** ***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms** *** ***’ concerns within this letter
T-Mobile regrets any concerns Ms** *** *** experienced in regards to the JUMP! On Demand lease programT-Mobile records confirm that on October 25, 2015, Ms** *** *** qualified for and took advantage of T-Mobile’s JUMP! On Demand lease offering with the lease of a Samsung Galaxy SEdge Plus Gold 32GB handsetMs** *** *** was not required to pay a capital cost reduction but agreed to a series of monthly lease payments in the amount of $
Please note that JUMP! On Demand customers are responsible for and agree to at the time of lease signing, a total of 18-monthly lease paymentsAt the end of the 18-month term, if the handset is not returned at the time the lease is ended, the total remaining balance for the purchase option price of the handset will be assessed on the next month billing statement
Additionally, T-Mobile will allow customers to break up the remaining purchase option price into an Equipment Installment Plan (“EIP”) with a term of nine monthsRecords confirm that on May 13, 2017, Ms** *** ***’ JUMP! On Demand lease reached the 18-month term, therefore, the remaining purchase option price of $194.99; was applied to the May 14, 2017, billing statementTherefore, Ms** *** ***’ billing statement reflects a balance of $369.15, for the monthly recurring charges and JUMP! On Demand purchase option price totalPlease note that as a result of the EIP being accepted, on June 14, 2017, T-Mobile will apply a credit of $to Ms** *** ***’s account balance, reducing the balance owed to $
Please be assured that T-Mobile strives to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms** *** ***’ recent contact with our retail location
In an effort to resolve the matter, although it is outside the 14-day return period provided to customers to return their newly purchased equipment, T-Mobile will allow Ms** *** *** to return her above-mentioned handset, within 30-days of this letter, in good working condition, directly to my attention at:
T-Mobile USA, Inc
Executive Office
Attention: Diana J***
Menaul BlvdNE
Albuquerque, NM
Upon receipt of Ms** *** ***’ handset, T-Mobile will close the remaining EIP balance on the above-mentioned equipment, reducing the balance owed to zeroT-Mobile recommends that Ms** *** *** utilize a traceable carrier and obtain a tracking number when mailing her handset back to our officeShould Ms** *** *** have any further questions or concerns, she may contact me at the number listed below
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Diana J***
Executive Response

June 5,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 24, 2017, regarding the above-referenced account
T-Mobile regrets any further concerns Ms*** has experienced regarding her T-Mobile accountPlease note that this matter is related to your file numbered ***, to which T-Mobile previously responded on July 2, 2013, July 11, 2013, and July 23, 2013, respectively
Please be advised that T-Mobile has previously provided Ms*** with copies of her billing statements dated November 10, 2012, through February 10,
On September 28, 2010, Ms*** activated her T-Mobile account
On December 20, 2012, a payment in the amount of $posted to Ms***’s accountIn addition, on December 22, 2012, a payment in the amount of $posted to Ms***’s accountThese payments, totaling $140.24, satisfied the outstanding balance from Ms***’s billing statement dated November 11, Since that time, T-Mobile has not received further payment toward Ms***’s account
T-Mobile records confirm that, on January 30, 2013, Ms*** cancelled her T-Mobile account when she transferred her mobile number to another service providerT-Mobile has confirmed that Ms*** was not under a contractual service agreement at the time of cancellation; therefore, she was not charged an early termination fee at the time of cancellation
Ms***’s final billing statement dated February 10, 2013, consisted of past due charges from the billing statements dated December 10, 2012, through January 10, 2013, monthly access charges, a $onetime charge for premium services, a $restore from suspension fee, applicable taxes, and fees for a total balance of $435.83, which was due, on March 2,
Due to continued non-payment, on March 13, 2013, Ms***’s account was transferred to the third-party collection agency, Diversified Consultants Inc., for collection of the outstanding balancePursuant to our Terms and Conditions, when an account is transferred to a third-party collection agency, a collection fee based on the outstanding balance transferred may be assessedThe fee on this account is $As such, the total balance owed was $
Since that time, Ms***’s account has been transferred to several third-party collection agencies in efforts to collect upon this debtOn August 29, 2015, a credit in the amount of $was applied toward Ms***’s account in accordance with T-Mobile’s Premium SMS Refund programAccordingly, on September 8, 2015, a credit in the amount of $was applied toward the above-referenced collection feeThese credits reduced Ms***’s outstanding balance to $
As of December 8, 2016, Ms***’s account was referred to the third-party collection agency, Convergent Outsourcing Inc., for continued collection effortsMs***’s account remains closed with a balance of $which consists of the above-referenced collection fee, past due charges from the billing statements dated December 10, 2012, through January 10, 2013, monthly access charges, applicable taxes, and fees from the billing statement dated February 10,
Finally, T-Mobile has notified Convergent Outsourcing Incto cease and desist all collection efforts against Ms***However, because T-Mobile considers this debt to be valid and owed, we will pursue all our legal rights and remedies to collect this balance
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Brandon M*** Executive Response

October 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** ***
*** *** *** ***
*** *** *** *** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 5, 2017, regarding the above-referenced account. T-Mobile regrets any difficulties Ms*** experienced with the required upfront payment required to participate in our phone programsPlease note that all customers applying for new postpaid service are required to have a credit check. T-Mobile runs credit on new service applications to determine line limits, required deposits, Equipment down payment, and rate plan eligibility. For the protection of any consumer, applications are processed by an internal scoring system that assigns numeric values to the various items of information we consider in evaluating an application. These values are based upon an analysis of a large number of customers and their historical information. Please note that Customers are subject to the Line Contribution Amounts (“LCA”) and Maximum Potential Equipment Credit (“MPEC”) restrictions of the assigned credit class and are only able to finance up to the available amount on their account which may require a down payment on their device purchases based on credit eligibility and promotional pricing Customer are eligible to qualify for T-Mobile’s Smartphone Equality program, whereby customers who were previously not eligible for well-qualified equipment pricing can qualify for the best pricing available if they pay their bill on time for their current account for twelve consecutive months. In order for a payment to be considered “on-time”, the payment must post to the applicable account within (48) hours of the original due date. Payments posted after the hour window will reset the monthly counter. As such, account holders of postpaid account types, who have met the month payment history requirement and who want to take advantage of the our Equipment Installment Plan (“EIP”) or JUMP On Demand (“JOD”) programs can qualify for best pricing However, as a courtesy and in an effort to amicably resolve this matter on October 10, 2017, T-Mobile spoke with Ms***, went outside of policy and made her account eligible for well-qualified equipment pricing so when she is ready to participate in T-Mobile’s equipment programs she will be provided with the best pricing if all other requirements are met Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during any of Mr***’s contact with our Customer Care Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at *** *** ***

July 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated July 8, 2016, regarding the above-referenced accountT-Mobile regrets any coverage and billing concerns Mr*** has experiencedUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors that may interfere with actual service, quality, and availabilityOn June 24, 2014, Mr*** utilized our Equipment Installment Plan (“EIP”) program to purchase two Samsung Galaxy ShandsetsMr*** was required to remit a down payment of $and agreed to monthly installments in the amount of $for the devicesPlease note that if a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementThis information is disclosed within the EIP agreement provided at the time of purchaseMr*** utilized our EIP program again on December 11, 2014, with the purchase of a Samsung Galaxy Avant handsetMr*** remitted a down payment in the amount of $24.00, and agreed to monthly installments in the amount of $Please note that Mr*** utilized our EIP program again on July 6, 2015, with the purchase of a Sony Xperia Z1S handsetMr*** was not required to remit a down payment, but agreed to monthly installments in the amount of $Please be advised that Mr*** utilized our EIP program again on August 27, 2015, with the purchase of an Alcatel One Touch Pixi tabletMr*** was not required to remit a down payment, but agreed to monthly installments in the amount of $Mr*** utilized our EIP program again on August 29, 2015, with the purchase of two LG GaccessoriesMr*** was not required to remit a down payment, but agreed to monthly installments in the amount of $At that time, Mr*** also entered into a JUMP! On Demand lease by receiving a LG GhandsetJUMP! On Demand is a lease option in which participating customers may be eligible for the lowest out of pocket price as well as the lowest monthly costPlus the monthly payment includes both the cost of a new smartphone and the freedom to swap it for a new one anytimeJUMP! On Demand customers are responsible for and agree to at the time of lease signing, a total of lease paymentsHowever, they have the option to cancel their lease and return their handset at any time during the lease termIf they choose to end their lease before the month period is completed, the leased handset must be returned to a retail location and the remaining lease payments are collected at that timeIf the handset is not returned at the time the lease is ended, the total remaining balance for the purchase option price of the handset will be assessed on the next month billing statementOn January 8, 2016, Mr*** utilized our EIP program again with the purchase of two LG VaccessoriesMr*** was not required to remit a down payment, but agreed to monthly installments in the amount of $At that time, Mr*** entered into a JUMP! On Demand lease by receiving a LG VhandsetLastly, on February 2, 2016, Mr*** utilized our EIP program again with the purchase of three Samsung accessoriesMr*** was not required to remit a down payment, but agreed to monthly installments in the amount of $At that time, Mr*** entered into a JUMP! On Demand lease by receiving a Samsung Galaxy Grand Prime and Samsung Galaxy Note handsetT-Mobile records confirm that on May 3, 2016, Mr*** contacted our Customer Care and requested to cancel his accountWhen the account was canceled on May 3, 2016, the remaining EIP balance, remaining lease payments, and buyout option price of $2,was accelerated and posted to the final billing statement dated May 25, It is T-Mobile's position that the remaining EIP balance, remaining lease payments, and buyout option price is valid and owedDue to continued non-payment, June 27, 2016, Mr***’s account was transferred to Diversified Consultants Incorporated, a third-party collection agencyNevertheless, on July 13, 2016, as a courtesy to Mr*** and in an effort to amicably resolve the matter, T-Mobile offered to allow Mr*** to return the above-mentioned equipment directly to my attention within days of the date of this letter at: Executive Response Team ATTN: William B*** Menaul Blvd NE Albuquerque, NM Upon receipt of the equipment, T-Mobile will issue a credit in the amount of $2,for monthly access charges from March 25, 2016, through May 3, 2016, late fee, collection fee, remaining EIP balance, remaining lease payments, and buyout option pricePlease note that once the adjustment is made, Mr***’s account will reflect a zero balanceAdditionally, T-Mobile will remove the account from third-party collections and instruct the collection agency to delete any negative information reported to the credit bureaus regarding this debtPlease note that once this is done, it may take up to days for Mr***’s credit report to reflect the changeT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCWilliam B*** Executive Response

Revdex.com:
*** *** *** ***
*** *** *** *** *** *** **
*** *** *** *** Subject: Fwd: Customer complaint *** Hi ***: Please close and notate this complaint as follows
Company contacted me and gave me a complete refund. Completely satisfied Thanks, *** ***

Complaint: ***
Does this mean the account is closed and I owe nothing from this stand pointI was NOT told that coverage in the area I inquired about would be what they saidThe salesman stated when he pulled up exact address that it was indeed coverage at that location

July 17,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 3, 2017, regarding the above-referenced accountT-Mobile is pleased to inform you that upon speaking with Ms***, she confirmed that her concerns have been resolved to her satisfaction
T-Mobile regrets any ongoing concerns Ms*** has in regards to her Monthly Recurring Charges (“MRC”) and we appreciate the opportunity to provide the necessary detailsT-Mobile records confirm Ms*** activated the above-referenced account on August 17, 2015, has four active voice lines, and is subscribed to the T-Mobile ONE rate plan at a cost of $per monthThis plan includes four voice lines, unlimited minutes, messaging, and data at up to 4G/LTE speeds depending on device capabilityAdditionally, Ms*** elected to add the JUMP! feature to mobile numbers ending in and at a rate of $per month per linePlease be advised that Ms*** is eligible for a $reduction per voice line in her MRC due to being enrolled in AutoPayAutoPay automatically deducts funds from the customer's chosen payment method approximately two days before the bill due date and applies them to the account as a paymentAs such, Ms***’s MRC is $plus applicable taxes, fees, and equipment charges
T-Mobile records indicate Ms*** has three active Equipment Installment Plans (“EIP”), adding $11.68, $32.09, and $to her MRCIt is important to note the EIP in the amount of $receives a monthly bill credit; thus, offsetting the chargeTherefore, Ms***’s MRC including EIP payments is $
In Ms***’s correspondence to your office she states that she has been billed in excess of what she was quoted which was $Please be advised T-Mobile has applied account credits on each monthly billing statement since February 28, 2017, which resulted in Ms*** paying less than the quoted each month
Nevertheless, as a gesture of goodwill and in an effort to amicably resolve Ms***’s concerns, on May 10, 2017, as a courtesy, T-Mobile applied the Free Add-A-Line: This One’s On Us! promotional discount to Ms***’s mobile number ending in ***Meaning, this line will be designated as a free line.It is important to note that this promotional discount can take up to three bill cycles before the Ms*** begins to see the promotional bill credits and that it is set begin on July 28, 2017, which will be the third bill cycle since the promotional discount was addedThis will result in Ms***’s estimated MRC of $Should Ms*** have any questions or concerns she may contact me directly at the number listed below
Please be assured that T-Mobile strives to provide world-class service to all of our customers on every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer CareT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Carlos T*** Executive Response

May 3,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 24, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience to Ms*** in regards to her account billingT-Mobile records confirm that Ms*** activated a second line of service on February 10, Please note that at the time, Ms***’s account reflected a balance of $which was due on February 16, The following billing statement dated February 24, 2017, was sent to Ms*** reflecting a balance of $due on March 16, 2017, which consisted of standard Monthly Recurring Charges (MRC) from February 24, 2017, through March 23, 2017, Equipment Installment Plan (EIP) charges, and the past due balance mentioned above
Please be advised that a payment in the amount of $posted on Ms***’s account on March 15, 2017, reducing the balance to $As such, the billing statement dated March 24, 2017, was then sent to Ms*** reflecting a balance of $which was due on April 16, This balance consisted of the MRC from March 24, 2017, through April 23, 2017, EIP charges, and the above mentioned past due balances
On April 4, 2017, Ms***’s account received a credit of $21.87, reducing the balance to $As Ms***’s account did not receive a payment for the past due balance, on April 23, 2017, Ms***’s account services were interrupted
The most recent billing statement dated April 24, 2017, was sent to Ms*** reflecting a balance of $620.87, which is due on May 16, This balance consists of the MRC from April 24, 2017, through May 23, 2017, EIP charges, and the past due balancesIt is T-Mobile’s position that Ms***’s account balance is accurateTherefore, T-Mobile respectfully declines Ms***’s request to remove the validly assessed charges from the account
As a gesture of goodwill, on May 3, 2017, T-Mobile reactivated Ms***’s account and entered a collection holdMs*** must bring her account current by May 3, 2017, to avoid her services from being interrupted againT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Mercedes V*** Executive Response

Complaint: ***I am rejecting this response because: I have already sold my handset online and no longer have it in my possessionI owned it outright and did not owe any balance on itThere is no way for me to return it to a store. Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because: I have copied and pasted the email address indicated in Tmobile's response and the email is not a valid email. I have enclosed a copy of the rejected mail.
Sincerely,
*** ***

October 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Prepaid No***-*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated October 2, 2015, regarding the above-referenced accountT-Mobile regrets the issues Ms*** experienced with regards to receiving incoming callsPlease be advised that T-Mobile was in contact with Ms*** on October 7, 2015, and she confirmed that all her concerns have been resolvedMs*** has no outstanding issues that need to be addressed at this timeAs a courtesy, due to the inconvenience Ms*** experienced, T-Mobile applied a $credit to the above mentioned accountAfter the adjustment, the account reflects a $credit balanceT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCCindy M*** Executive Response