T-Mobile Usa Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me provided
the office is allowed to keep the defective device and the non-return fee is waived
Block the International Mobile Equipment Identifier (“IMEI”) from being able to be used on the old-original phone is okay, but please do not block the
International Mobile Equipment Identifier on the new phone.
Sincerely, *** *** ** ** ***

January 25,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** ***
Your File No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”)
is in receipt of your correspondence January 18, 2018, regarding the above-referenced file numberPlease be advised that we have made several attempts to contact Ms*** at the number provided on the complaint, however our attempts have been unsuccessful
It is important to note that T-Mobile was not provided with Ms***’ T-Mobile account number and/or mobile phone number, and as such, we were unable to complete our investigationT-Mobile would like the opportunity to resolve this matter amicably with Ms***; therefore, she may contact me at the number below if she wishes to discuss this matter
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’ recent contact with our Customer Care
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Rochelle M***
Executive Response

April 13,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 5, 2017, regarding the above-referenced account
T-Mobile regrets any billing concerns Ms*** may have, and we appreciate the opportunity to address her concernsT-Mobile records indicate Ms*** activated a second voice line of service on March 3, 2017, and selected our T-Mobile ONE Taxes Included promotional rate plan for $for two lines of serviceOur records also indicate Ms*** also changed her Mobile Internet line of service rate plan to our Mobile Internet 6GB rate plan for $monthly
At the time of activation, Ms*** purchased a Samsung Galaxy Onhandset using our Equipment Installment Plan (“EIP”) offeringRegretfully, on March 11, 2017, it was determined that the Samsung Galaxy Onhandset was not working properly, and a replacement was neededAs such, Ms*** was provided a prepaid mailing label to return the non-working handset to T-Mobile, and she purchased a second Samsung Galaxy Onhandset using EIPUpon receipt of the non-working handset to T-Mobile, Ms*** will be refunded the amount paid at the time of her initial purchase
It is important to note that Ms***’s account is billed using our Bill-Current system, and is billed from the 28th of one month through the 27th of the nextAccordingly, on March 27, 2017, Ms*** was sent a billing statement in the amount of $which consisted of monthly recurring charges for services from March 28, 2017, through April 27, 2017, as well as pro-rated charges for serviced prior to March 28, as the rate plan change and new line of service occurred mid-billing cycle
After speaking with Ms***, T-Mobile cancelled the Mobile Internet line of service, pursuant to her requestAs a courtesy, T-Mobile issued a credit in the amount of $for the pro-rated charges billed following the rate plan changesAs of the date of this correspondence, Ms***’s account remains active with two voice lines of service, and reflects a balance of $115.00, which is due on April 20, T-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ronnie A***
Executive Response

March 10,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated February 24, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience that Mr*** may have experienced regarding our Friends and Family lines On Us promotion
In an effort to provide the best options in the wireless industry between November 18, 2016, and November 22, 2016, T-Mobile offered the Friends and Family lines On Us to new or existing customers who activate two new lines of service on a T-Mobile ONE or a qualifying Simple Choice rate planThose who took advantage of this amazing offer were eligible to receive the two new lines at no cost after automatic monthly bill creditsPlease be advised that Mobile Internet lines are included in this offer as long as there are two paid voice lines on the accountIt is important to note that existing lines are not able to become eligible for the free line promotion as they were already active on the account prior to the promotion being offeredAdditionally, as Mr*** is aware, the automatic monthly bill credits can take one to two billing cycles to be applied to the account
T-Mobile records indicate that on November 18, 2016, Mr*** activated two additional mobile internet lines on his account and met all of the additional requirements for the offer as outlined aboveAs such, on December 21, 2016, Mr***’s account was successfully approved for our Friends and Family Lines On Us promotional offer as all of the eligibility criteria had been met
However, in an effort to further resolve this matter, on February 26, 2017, T-Mobile applied a courtesy credit to the account in the amount of $This credit was applied for the monthly billing statements that the account did not receive the automatic monthly bill creditsMr***’s account currently remains open with a zero balance due
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contacts with T-Mobile
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 1-877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Tiffany C***
Executive Response

April 5,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 29, 2017, regarding the above-referenced accountT-Mobile is pleased to advise that we have contacted Ms*** and resolved the matter to her satisfaction
T-Mobile regrets any concerns Ms*** has experienced regarding her attempt to participate in a recent promotional offerPlease note there were several eligibility requirements for T-Mobile’s March Samsung Free promotional offer including customers being required to traa device and transfer their mobile number from their previous carrier
According to our records, on March 23, 2017, Ms*** entered into a JUMP! On Demand (“JOD") lease for a Samsung Galaxy Shandset wherein she agreed to monthly lease payments in the amount of $Records confirm that, as Ms*** did not traa device, she did not meet the above-referenced eligibility requirements
Nevertheless, in an effort to amicably resolve the matter and upon speaking to Ms***, on April 3, 2017, T-Mobile agreed to close the JOD lease for the Samsung Galaxy ShandsetAdditionally, at that time, T-Mobile applied a credit in the amount of $toward Ms***’s account for the JOD lease payment which was reflected on the billing statement dated March 24, Pursuant to our conversation, Ms*** confirmed the matter is resolved and she has no further concernsMs***’s account remains active with a balance of $which consists of monthly access charges, applicable taxes, and fees from the billing statement dated March 24, 2017, and is due on April 16,
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s contact with our Customer CareWe regret any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Brandon M*** Executive Response

June 2,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 22, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced when adding her son to her accountOn May 6, 2015, Ms*** activated her T-Mobile account with one line of serviceMr***’s account is billed by a system known as “bill current”This means that Ms***’s regular monthly rate plan and feature charges are billed in advance of the service being provided, and the amount billed is due within the billing cycle for that service
T-Mobile records indicate on April 8, 2017, Ms*** activated a second line of service on her accountAt that time, the rate plan was changed to our T-Mobile ONE family rate plan for $per month for the first two lines of serviceAdditionally, Ms***’s line ending in *** subscribes to our Premium Handset Protection feature for $per month and the line ending in subscribes to our JUMP! feature which includes our Premium Handset Protection feature for $per month
Please be advised, when a rate plan is backdated on a “bill current” account, it causes two monthly cycle charges to appear on one billMs***’s May 5, 2017, monthly billing statement was in the amount of $as the rate plan change occurred mid-billing cycleHowever, on May 21, 2017, T-Mobile issued an adjustment in the amount of $bring the balance to $for monthly access charges and fees and taxes for the billing period from May 5, 2017, through June 4,
In Ms***’s correspondence to your office, she indicated she was assured her bill will be in the amount of $after an employee discount with ChaseIn regards to this concern, T-Mobile offered a now grandfathered Advantage Discount programT-Mobile paired with large corporations to offer corporate and government discounts to their employees who sign up for T-Mobile serviceRegrettably, T-Mobile ONE rate plans do not qualify for the monthly discount and Ms***’s future monthly access charges are estimated to be in the amount of $per month
It is important to note that Ms*** has the option of enrolling in our AutoPay featureCustomers on T-Mobile ONE rate plans receive monthly discounts of $per line of service while enrolled in AutoPayMs*** can visit www.t-mobile.com for further details or to enroll in AutoPayT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jennifer G*** Executive Response

May 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 24, 2017, regarding the above-referenced account. Please be advised that T-Mobile made attempts via phone and email to contact Ms*** although our attempts have proven unsuccessful and we have not received any response from her yet. At this time, T-Mobile will respond to both you and Ms*** with this letter T-Mobile regrets that Ms*** has concerns with the previous payment arrangements and future dated payments that she requested. Please be advised that once a future dated payment is set up for a customer, the payment arrangement cannot be extended, changed or deleted. Customers are advised at the time that a payment arrangement is set up that it is unable to be extend, changed or deleted, this information is provided over the phone and via text message once the payment arrangement is set up. In addition, if a customer makes a payment arrangement from their online account at www.T-Mobile.com, the website provides this information and a folltext message that outlines the details of the payment arrangement and that the arrangement is not able to changed Ms***’s account had a future dated payment arrangement for her to pay the past due balance of $on April 21, 2017. When T-Mobile attempted to process the payment with Ms***’s requested payment method, the payment was declined by her financial institution as a result of non-sufficient funds. Please note that T-Mobile does not change our bank codes and the failed arrangement was not a result of a T-Mobile processing error. As a result of non-payment and the failed payment arrangement, Ms***’s account was suspended on April 23, T-Mobile records from April 24, indicate that Ms*** contacted T-Mobile and she was advised that she must remit payment for the past due balance in order for services to be resumed. In an effort to help Ms*** with the past due balance, T-Mobile released $in collected deposits that were eligible for release and they were applied toward the past due balance, which left her only balance to pay in order to resume service at $40.73; unfortunately, she declined to remit payment to resume the account. As a one-time gesture of goodwill, on April 24, 2016, T-Mobile issued a temporary credit to the account in the amount of $and service was resumed to Ms***’s account without payment. On April 25, 2017, Ms*** remitted payment in the amount of $40.73, which left a past due balance in the amount of $that was due by April 23, 2017. Ms*** set a payment arrangement to pay $on May 4, and a payment in that amount was received on May 4, As of May 8, 2017, Ms***’s account reflects a balance in the amount of $for monthly access charges billed in advance from May 3, through June 2, 2017, monthly JUMP! Insurance with Premium Handset Protection (“PHP”) subscriptions, three $restore from suspension charges and taxes; payment is due by May 23, Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Ally Y*** Executive Response

Complaint: ***
I am rejecting this response because: I do not understand why T-Mobile is requesting further documentation from meI received my final bill from T-Mobile for the bill close date of July 27, Two payments are listed as having been receivedOne on 7/- which is the credit card payment I made to avoid late feesThe second is on 7/This is the check in questionThis check is listed on my bank statement as having been processed on 7/24, as I stated in my original complaintIt seems T-Mobile has all the documentation they need, as they have already processed this paymentSo again I ask how was my check lost and then found? Also, on my final statement from T-Mobile I was charged $for the period June to July On the next line I was charged $for the period July to July Why was I charged so much for one day of service? When will I receive my refund for this overcharge?
Sincerely,
*** ***

April 6, 2016March 24, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** *** *** *** Your File No*** T-Mobile Account No
*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 20, 2016, regarding the above-referenced accountT-Mobile regrets to hear that Ms*** experienced concerns with her coverage while she was a customer with T-MobileOur goal is to provide our customers with the best experience possibleUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors that may interfere with actual service, quality, and availabilityOur records indicate that Ms***’s new address resides in a 4G coverage areaIn an effort to resolve the concerns that Ms*** had with her service, on November 29, 2015, T-Mobile sent Ms*** a CellSpot router to help improve her coverage at homeUnfortunately, Ms*** later contacted T-Mobile to advise us that the CellSpot router was not working and she continued to have signal issuesOn December 5, 2015, Ms*** canceled her mobile numbers ending in ***, ***, and ***, when she transferred her mobile numbers to another service providerOn March 8, 2016, Ms***’s account was canceled for non-payment with the mobile numbers ending in *** and the mobile broadband line ending in ***As of March 9, 2016, Ms***’s account balance was $679.36, which consists of her monthly access charges, monthly EIP charges, and applicable taxes incurred from December 8, through March 7, Please note Ms***’s final billing statement has not been produced and will contain the final Equipment Installment Plan (“EIP”) chargesIn an effort to amicably resolve this matter, on March 22, 2016, T-Mobile blocked all of the devices’ serial numbers for use and applied a credit of $for her monthly servicesIn addition, once Ms***’s final billing statement is produced, T-Mobile will follow up and apply the credit for the remaining EIP balance of $1,Ms*** will receive the final billing statement as T-Mobile must wait for the billing statement to be produced in order to apply a creditMs*** accepted this as a resolution to this matterAs of March 23, 2016, Ms***’s account remains canceled with a zero balanceT-Mobile regrets any inconvenience to Ms*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLigia M*** Executive Response

April 10,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated March 29, 2017, regarding the above-referenced accountT-Mobile regrets any concerns Mr*** has experienced regarding his final T-Mobile billing statement
According to our records, on June 7, 2016, Mr*** purchased a Samsung Galaxy Note handset through our Equipment Installment Plan ("EIP") program for use on the mobile number ending in *** wherein he was required to remit payment for the taxes on the full retail price and agreed to monthly installments in the amount of $
Additionally, at that time, Mr*** purchased a Samsung Galaxy Shandset wherein he was required to remit payment for the tax on the full retail price and agreed to monthly installments in the amount of $
Mr*** cancelled his T-Mobile account, on February 24, 2017, when he transferred his mobile numbers to another service providerIf a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementThis information was disclosed within the EIP agreement provided to Mr*** at the time of his above-referenced purchase
Please be advised that, if a customer chooses to use a handset on a different line than originally used for the EIP agreement, the EIP agreement will not automatically be updatedIt is at the discretion of the customer to contact T-Mobile and advise us of the change in order for the records to be updatedBased on investigation of Mr***’s account records T-Mobile has confirmed that the above-referenced Note handset was used on the mobile number ending in from June 7, 2016, through the date of cancellationPlease be advised that T-Mobile has updated Mr***’s account records accordinglyHowever, as Mr***’s final itemized billing statement has been previously generated he will not receive another itemized billing statement reflecting this update
Mr***’s final billing statement dated March 2, 2017, consisted of monthly access charges, final EIP balance charges, applicable taxes, and fees for a total balance of $which was due, on March 22, It is T-Mobile’s position that this balance is valid and owed
However, in an effort to amicably resolve the matter, T-Mobile is offering to credit the final EIP balance charges for Mr***’s Note handset in the amount of $provided that he returns his Note handset, in an acceptable condition, to my attention at the following address:
Attn: Brandon M*** Executive Response
Menaul BlvdNE
Albuquerque, NM
T-Mobile recommends that Mr*** request a return tracking number when shipping the equipment back to T-Mobile, and that he retain a copy of the return tracking number for his records, as we are not responsible for equipment being returned back to usPlease be advised that if our final examination of the handset indicates that it has sustained either physical or liquid damage that would void the Limited Warranty, the handset will be returned to Mr*** and the balance will then be considered valid and owedIt is important to note, Mr*** must have the equipment post marked for return no later than days from the date of this letter in order to take advantage of this offer
Furthermore, as an additional courtesy, T-Mobile has placed a 90-day hold on Mr***’s account to prevent further collection activityPlease be advised that this hold will expire, on July 2, 2017, at which time regular collection activity will resume for any remaining outstanding balanceT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Brandon M*** Executive Response

thank you*** *** Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because: T-Mobile you have not paid me any money at all!!! That is the basis of my complaint against your Company that I filed through the Revdex.comT-Mobile owes *** *** *** *** *** $for the last three months of lousy service in addition to the $credit of my money that T-Mobile has in their bank accountAnd you know Christopher L*** that the black plastic card with the Master Card logo on it has no monetary value at allAnd you know that Christopher L*** because you are the one who sent me the card and T-Mobile told me on the telephone that Bank of America will not honor this black plastic card with a Master Card logo on itSo in other words Christopher L***, this card is worthless but this card does serve as a prime example of T-Mobiles Lower Than A Worm Unethical Business Practices and how far T-Mobile and their executives are willing to go in order to steal money from a long term fifteen year preferred customer such as myself who was paying three months in advanced only to taken advantage of. After being a year six month happy customer with T-Mobile I started to notice that my calling area in Poinciana florida had a lot of dead zonesInfact the entire 34746 zip code was a dead zonethis downgrade in service started June and by January 1, my telephone barely worked at all. I called T-Mobile on the phone over times in three hours to report the bad service because the phone kept cutting of! finally I was able to understand the T-Mobile representative to say that T-Mobile had intentionally lowered the signal to my phone because they no longer serviced 2g telephonesBut of course in true *** lower than a worn unethical business practice they continued to accept my money--for services I did not receiveI am Demanding a refund from T-Mobile for the last three months of lousy service (November 2016, December 2016, January 2017) which is $and also a reimbursement of the $
credit for a grand total of $Revdex.com I request that this complaint remains open and active until T-Mobile Reimburses *** *** *** *** *** $check that will be honored by Bank Of America or cashThank You And Have a Wonderful Day!!!
*** ***

June 28,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** * ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 15, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience that Mr*** has experienced regarding his T-Mobile bill and appreciates the opportunity to respond to his concernsPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s contact with our Customer Care and Executive Response team
T-Mobile records confirm that as of November 22, 2016, Mr*** subscribed to the T-Mobile ONE, promotional rate plan, which for $130.00, and provides the first two lines of service with unlimited talk, text, and GBs of data at up to 4G/LTE speeds depending on device capabilityPlease note that all additional lines added after the first two are $each per monthPlease note that customers are also eligible for a monthly $Kickback credit per line of service provided that the line of service used less that 2GB’s of overall data usage
Additionally, T-Mobile records indicate that on December 9, 2016, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone Plus and Apple iPhone device
As indicated in our letter to your office dated January 31, 2017, under file number *** T-Mobile records indicate that Mr*** took advantage of the Apple Black Friday offer from November 24, 2016, through November 27, 2016, however, due to an inadvertent error; the order was processed outside the qualifying windowAs such, Mr*** was not enrolled in the Apple Black Friday offer; therefore, in an effort to amicably resolve Mr***’s concerns on January 21, 2017, the down payments, taxes and fees for the purchased Apple iPhone devices were credited to his account and were reflected on the billing statement dated February 15, 2017, on page three
Please note that the total credit applied to the Mr***’s account on January 21, 2017, was $Mr*** was then provided additional credits on February 21, 2017, based on previous promise made to credit the iPhone charges on the lines ending in *** and *** totaling $1,bringing the overall credit provided for the Apple Black Friday offer and previous promise made by Customer Care for lines ending in ***, ***, *** and *** to $1,
Regarding, Mr***’s concerns with T-Mobile’s Kickback offering our records confirm that he is receiving the $credit for the line ending in It is important to note this was reflected on Mr***’s T-Mobile billing statements dated April 18, 2017, and May 15, 2017, respectively
We regret that Mr*** has continued concerns surround the Apple Black Friday offerIt is T-Mobile’s position that all credits promised and or needed based on the offer have been providedT-Mobile respectfully declines Mr***’s request for further compensationT-Mobile regrets any inconvenience caused to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Sharon B*** Executive Response

Complaint: ***I am rejecting this response because:First of all, I am no longer Ms ***, I am Mrs ***Second, I still have a $balance which would be overpaying for my accessories so therefore I am not going to pay for itOffering me $is not resolving the problem, taking the $off my bill is I am seeing that customers are being punished for paying their devices early since I made a $payment on my phone so T-Mobile decided to add another $to my bill This is criminal T-Mobile needs to take those charges off my bill.Sincerely,*** *** (***

October 31, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of a letter dated October 21, 2016, from *** *** regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that she has designated *** *** as an authorized user of the accountWe regret any issues Mr*** experienced while upgrading his device with the JUMP! programIt is important to note that the traof a device within the retail store is a final transactionPursuant to the agreement signed at the time of the trade-in, Ms*** agreed to and accepted terms which included statements such as “You are giving up full ownership rights to the Handset”, “the sale of Your Handset is final, non-refundable and non-returnable (unless otherwise required by law)”, and finally, “By surrendering Your Handset, You are accepting the Offer Price and have read and agreed to the T-Mobile Device Recovery Program Terms and Conditions”T-Mobile further regrets any inconvenience to Mr*** with respect to his Samsung Galaxy Note handsetAs has been widely reported, Samsung announced a world-wide recall of their highly regarded and newly released Galaxy Note Upon learning of the recall, T-Mobile put several processes in place to facilitate the return of any Note handsets that our customers have in handAs you can imagine, this process was developed quickly as we learned of the recall and rolled out to our retail stores immediatelyWe certainly apologize if one of our employees failed to follow that process for Mr***However, in an effort to amicably resolve Mr***’s concern T-Mobile has offered to send out two free certified pre-owned Samsung Galaxy Note 32GB handsetsMr*** agreed and has requested for a white Note and a black Note Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJuan B*** Executive Response

July 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 25, 2017, regarding your above referenced file number. Please be advised that T-Mobile does not have a valid contact number for Mr***. T-Mobile regrets that Ms*** had concerns with his mobile device unlock request. Please be advised that T-Mobile provides eligible customers, or former customers, with accounts in good standing, with mobile device unlock codes for their T-Mobile branded handsets that were purchased from T-Mobile or an authorized T-Mobile dealer; once the handset is paid off. Since Mr*** did not purchase the handset from T-Mobile, or from an authorized dealer for our products and services, he would normally need to contact the seller of the handset to request that they obtain the mobile device unlock code. However, T-Mobile confirmed that Mr***’s account does not have an outstanding balance and that the device has not been locked. Therefore; as one-time courtesy to Mr***, T-Mobile unlocked the handset. T-Mobile emailed Mr*** with the unlock instructions that he will need to follow to complete the unlock process. If Mr*** purchases a T-Mobile branded handset in the future from an unauthorized seller, he should request that the seller obtain the unlock code prior to the completion of the purchase T-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Ally Y*** Executive Response

September 17,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** * ***-***
T-Mobile Account Holder: * *** * ***
***
Your File No***
T-Mobile Account No*** & ***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 6, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record for account number *** is Darnell ***, and that he has designated *** ***-*** as an authorized user of the accountT-Mobile is pleased to report that Mrs***-***’s concerns have been resolved to her satisfaction
T-Mobile regrets any inconvenience Mrs***-*** may have experienced after transitioning to a Business-Retail accountT-Mobile’s records indicate that on December 9, 2016, as well as on December 19, 2016, Mrs***-*** took advantage of our 4G/LTE Signal Booster program, acquiring two devices for her accountT-Mobile Signal Boosters are a group of unique and simple solutions that that improve a customer's in-home coverage, enabling them to make better voice and data connections while in their homePlease note that the Signal Boosters are T-Mobile owned devices and if not returned upon cancelation of service, the account will be assessed a $non-return fee per device
On March 15, 2017, Mrs***-*** requested a Change of Responsibility (“COR”) for her mobile number ending in A COR is the process by which a mobile number or numbers move from the account of one person or business, to the account of another person or businessWhile the COR was processed correctly and canceled service on Mrs***-***’s personal account, the cancellation initiated a systematic return for the 4G/LTE Signal BoostersPlease be advised that Mrs***-*** did not return either of the Signal Boosters
T-Mobile’s records indicate that Mrs***-***’s final bill included non-return charges for the two 4G/LTE Signal Boosters totaling $618.46, remaining monthly recurring charges totaling $47.84, and a collection fee in the amount of $166.58, for a total of $
Upon speaking with Mrs***-*** on September 8, 2017, T-Mobile confirmed she was still in possession of the 4G/LTE Signal Boosters, and requested to keep them for continued use of her service
In an effort to amicably resolve this concern, T-Mobile offered to credit the non-return fees associated with the 4G/LTE Signal BoostersAdditionally, T-Mobile offered to adjust the remaining monthly recurring charges in the amount of $47.84, for a total credit of $Please note that the collection fee will be automatically removed from the account resulting in zero balanceFurther, T-Mobile will remove the account from third-party collections and instruct the collection agency to delete any negative information reported to the credit bureaus regarding this debtPlease be advised it may take up to days for her credit report to reflect the change
Finally, T-Mobile offered to upgrade Mrs***-*** to the LG Ghandset, and credit the down payment and taxes of $62.48, plus an additional $for a total credit of $Mrs***-*** was satisfied with this offer, and accepted this resolution
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Mathew G*** Executive Response

April 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated March 31, 2016, regarding the above-referenced accountT-Mobile regrets any billing concerns that Ms*** has experiencedOur records indicate that on May 8, 2014, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an LG GhandsetEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsBased on her personal credit history at the time of Ms***’ purchase, she was not required to make a down payment; however, she agreed to pay the taxes on the full retail price of the handsetMs*** then agreed to a series of monthly installments in the amount of $18.70, which first appeared on the billing statement dated July 5, 2014, to be paid in full with the billing statement dated July 5, Please note that Ms***’ EIP payments continued to bill normally, and by the billing statement dated September 5, 2015, the remaining EIP balance had been reduced to $On September 16, 2015, Ms*** remitted an additional payment in the amount of $to her EIP balance on her LG GhandsetIt is very important to note that this was the only additional payment made towards Ms***’ EIP for her LG GhandsetA look at the billing statement dated October 5, 2015, Ms***’ reduced EIP balance was $112.30, including the additional $payment as well as the standard $payment from the September billing statementSince then, Ms***’ EIP for her LG Ghandset has continued to bill normally for the past six billing statements, and the past five payments of $have reduced the balance owed by $93.50, to a revised balance of $Please note that Ms***’ final full payment of $is included in her current billing statement dated March 5, 2016, in the amount of $158.38, which was due by March 25, Please note that Ms***’ final $payment for her handset will be billed to her billing statement dated April 4, Thereafter, Ms***’ handset will be paid in full and the LG Ghandset will no longer show on her monthly billing statementsUpon corresponding with Ms*** regarding this matter, she indicated that she received varying information regarding the balances owed for her handsetsPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’ recent contact with our Customer CareAs a courtesy to Ms***, and in an effort to amicably resolve this matter, T-Mobile issued a credit to Ms***’ account in the amount of $50.00, reducing the account balance of $Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCKayla J*** Executive Response

March 1, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated February 19, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience Ms*** may have experienced regarding her T-Mobile accountT-Mobile previously ran a promotion where customers who traa smartphone and sign up for JUMP! On Demand (“JOD”) with an iPhone or iPhone Plus would receive a $monthly bill credit, which reduces their monthly lease payment to $for the iPhone or $for the iPhone PlusAny phone with an Android, iOS, Windows, or Blackberry operating system and passes the three-point inspection would qualify as a trade-inMs*** activated service on August 10, 2015, and tradtwo phones: an LG KEfrom *** and a Samsung SCH-Rfrom MetroPCSThe phones did not meet the requirements for the iPhone promotional offer; however, Ms*** was offered T-Mobile’s Carrier Freedom promotion in which customers that switch to our service and traa device can be reimbursed up to $per line based on the early termination fee on the final billMs*** participated in our JOD for an Apple iPhone PlusMs*** was not asked to make an upfront payment; however, she agreed to monthly lease charges of $On December 15, 2015, a prepaid card in the amount of $was mailed, which consisted of $for each line of service Ms*** ported over form her previous carrierNo additional credits were applied to the account since Ms*** only qualified for the Carrier Freedom and not the JOD iPhone promoMs*** contacted T-Mobile on January 14, 2016, about the $iPhone Plus she states she saw at the storeMs*** was advised there was no such promo but there was a similar promo available and they would follow up with her on Tuesday, January 19, T-Mobile records indicate an attempt was made to contact Ms*** on January 19, 2016, by the same representative and a voicemail was left advising they have not received any information and that she would follow up with her the following week on January 24, On January 24, 2016, the representative spoke to Ms*** advised her that credits have not been applied and her concern was still under investigation and someone would follow up with her next weekMs*** was contacted on February 3, 2016, and advised the details of the promotionMs*** was advised that a $account credit would be applied to reduce the monthly lease payment of $to $for the iPhone PlusAfter the investigation it was determined that Ms*** did not qualify for the promotion because an eligible tradevice was not received at the time of activationThus, credit would not be applied to the account as Ms*** did not qualify for the JOD promotionMs*** was contacted on February 25, 2016, and given the same information that was provided on January 24, Ms*** was advised that neither of the devices she tradhad an Android, iOS, Windows, or Blackberry operating systemNevertheless, in an effort to amicably resolve the matter and as a gesture of goodwill, Ms*** was offered a one-time credit in the amount of $which would be equivalent to one-half of the total credit that she would have received for the iPhone promotionMs*** accepted the offer and had no further concernsThe account reflects a balance of $which is due by March 3,This balance consists of monthly service and equipment chargesBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCRobert R*** Executive Response

Complaint: ***I am rejecting this response because:
I received this email from T-Mobile on October 5, which is what I was advised on by one of their representativesThis was filed being that the phone was unable to be locatedIt was explained to me that this is a alert system that is sent to the phone to locate where the phone is in their warehouseI was not informed that this phone was out of stock or unavailable on September 28thI was told I would just have to continue to wait until the order was shipped or a response was given within 7-business days because of the Handset Research Request that was put inI was informed when speaking with Robert R*** that during the time that I placed the order the phone I ordered initially was not in stock and on back order which was the Samsung Galaxy SEdge 64gb in goldDue to the circumstances of this situation on this orderI would like to decline closing my complaint at this time until the promises made by T-mobile have been fulfilledThere are too many things that I have been told that have been misleading and informationI would prefer to wait until the agreement that has been proposed has been fulfilledIf the representatives were aware that the phone was out of stock and on back order, why didn't anyone advise me of that instead of filing the headset research process advising that this will locate my phoneThis is why I chose to decline at this timeYou may see the email below;
T-Mobile Handset Order Research RequestHandset Order Reference: ***
Thank you for taking the time to contact T-MobileThe IMEI has been blocked from the T-Mobile networkThe account has been adjusted for the original equipment order and the EIP has been closedThe EIP charges associated to this order will automatically credit by the end of your next bill cycle.A new order will need to be placed through Customer Care as we are unable to confirm if a replacement order is necessary.Thank You,
Handset Order Research DepartmentT-Mobile USA, Inc
Sincerely,*** ***